Name: ISTY Hotel
Address: 41 Soi 4 Sriphum, Chiang Mai, 50300, TH

4/10

Poor

04 Jun 2026

Jeanette

The staff put my medicine in the freezer instead of the refrigerator as I asked them to do three times. They froze my medicine and ruined it completely. I had to go rest of my trip without my medicine and lost $300+worth of medicine. They offered an apology, and nothing more. My medicine was worth more than the cost for the nights spent there. Be careful with asking for extra help.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Charles

Amazing price and local

6/10

Pleasant

15 Feb 2026

Dean

The staff were very nice and the room was comfortable. Liked having a refrigerator. The location was not very convenient for easy access to old town so would choose something closer next time.

10/10

Exceptional

13 Feb 2026

Romana

Amazing hotel close to local amenities. The hotel itself was clean and spacious with everything you need on hand from laundry to cafe, clean swimming pool. The staff were super helpful and arranged a day trip with private taxi for us very last min. The chiang mai boxing stadium is across the road so this was handy. Also lots of shops including 7/11 and Topps nearby plus lots of restaurants and street food. I will definitely return!

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Harry

Very good, great location

Leisure Partner

10/10

Exceptional

01 Jan 2026

stacy

Room was nice, comfortable, staff was hospitable and accommodating. Facility was clean. The coffee shop was awesome. Would definitely recommend the place to others. It was so close to everything we wanted to do. It allowed us to do a lot of walking around the entire city.

Leisure Family

10/10

Exceptional

26 Dec 2025

Peter

Very clean and spacious rooms! Great breakfast options for westerns.

10/10

Exceptional

15 Sep 2025

Ann Margaret

I was attending ITM massage school and it’s right across the street. There are also other things walkable nearby, like laundry service, a grocery store, several dining choices, and a pharmacy. Grabs are easy to get and very affordable. Tuk-tuks from nearby tourist things will also bring you back to the hotel. Overall, it was good enough for my purposes and staff was extremely friendly and helpful.

Business_and_leisure Friends

10/10

Exceptional

21 Feb 2025

Jason

Grwat staff clean rooms and good location!

8/10

Excellent

09 Feb 2025

JONG GUN

Reception is very friendly and helpful.
Very nice that we can chill in lobby area and the pool

Leisure Partner

8/10

Excellent

31 Dec 2024

silvio

Rooftop and swimming pool are great. Staff is also very helpful. Rooms are very basic.

Leisure Family

10/10

Exceptional

04 Oct 2024

Jennifer

Wonderful stay at ISTY.

8/10

Excellent

05 Aug 2024

Keith

Nice and helpful staff. Convenient location. Bathroom shower deaign sends water all over room. Tiles slippery. Otherwise good. Area in general more dirty but many vacationers there.

8/10

Excellent

04 Aug 2024

Keith

Good. Shower design makes water splash all over and slippery tile floor. Mosquetros. Otherwise good.

Leisure Family

10/10

Exceptional

14 Jun 2024

Penny

The property was beautifully laid out with positive statements randomly posted throughout the property, which I found adorable. The pool was clean, and the staff were extremely helpful, even with the language barrier.

Business_and_leisure Self

8/10

Excellent

22 May 2024

Werner

Good value for money

Great value for money. Fantastic pool and common areas. Free beverages. Bed comfortable. Room size Ok, toilet and shower are only for skinny guests. Not sure what the designer was thinking. Food is not very authentic.

Friends_and_family Family

8/10

Excellent

03 Jan 2024

Gary

Great hotel except for the bed.

We enjoyed our stay at ISTY. The staff were so helpful and kind. The hotel is super cute, very trendy and fun decor. The room was clean and nice. The air conditioner kept it nice and cool. The downsides: our bed was rock hard. Like sleeping on a slab of wood with a sheet on it. The buffet breakfast was very minimal. Toast with jelly, a salad bar, instant coffee, watermelon and corn flakes. If you were lucky enough to grab one: an egg sandwich. Overall we enjoyed our stay.

10/10

Exceptional

08 Dec 2023

Eddy

Parking at the facility may be limited.
A good decent hotel if you are looking not looking for any frills of a hotel. The rooftop bar at night is a good relaxing space to enjoy the quiet and calm.

Friends

4/10

Poor

10 Sep 2022

Neil

Do not book for family stays

I would not recommend this hotel to families, we booked for 2 nights for 2 adults and 2 grandchildren, and ended up checking out within 3 hours. The hotel seems to be geered towards the young clientelle and the level of service you recieve shows, when we arrived at the hotel with 2 small children at no point did any staff member help us with getting luggage out of taxi into reception, and when checked in again no help with getting luggage to the room even though they could see us having difficulties. My wife went to the pool and took the towel from the room, a member of staff stormed over to her and rudely told her off and not to use that and to use one of the pool towels, appreciate this was our error but there was no reason to be rude and could of politely infomed us, as how would we be aware of that in advance??.

The next issue was the rooms, the balconies are totally unusable and rooms are very basic.

The guests they had staying there were very strange, we had several young men standing and staring at my grandaughters and wife as they used the pool, this is nothing to do with the hotel but gives an indication of clientelle.

I coukd go on and on with problems we could see in our 3 hour stay, but i just dont have the energy.

I feel if you are young single and on a budget this hotel would probably be great for you, however if you are a family or have a decent standard that you would expect i would not recommend booking.

Friends_and_family Family

10/10

Exceptional

29 Dec 2019

Oliver

Recommended design hotel - perfect for families

Nice hotel with a designer boutique vibe. Impeccably clean. Family room perfect for us. Front desk very kind and helpful. Rooftop bar is great! Pool is pretty but very close to common area, didn't see anyone swim during our 48h stay. Located about 15 mins walk from old city in a part of town that is not too touristy, more local feel..

Friends_and_family Family

10/10

Exceptional

25 Dec 2019

Verified traveler

I was pleasantly surprised when I arrived at how beautiful the hotel was with an open lobby. It has a great indoor/outdoor feeling. Great staff and a warm welcome. They were very helpful when we had questions or need help finding a restaurant. A down side, however, was the bed. It was quite hard by European/North American standards. For Asian standards, it was average. If you like a hard bed, you'll have no problem, but it wasn't relaxing, and I really would have liked with there were options for making it more comfortable. I asked and was thankful that the gave me and extra blanket to soften it. As for breakfast, it's pretty good with some Thai and Western options. The Thai options are the best. The coffee is not great. I really liked that there were refreshments and healthy snacks available throughout the day. I also love that they have a water refill station so you don't have to take plastic water bottles. Great! I'd love to go back, but I would consider bringing a camping mattress for myself.

Leisure Family_with_children

8/10

Excellent

19 Nov 2019

M

Great location just a bit outside of the old city. Excellent service. Rooms are a bit tight but overall fine.

Leisure Partner

10/10

Exceptional

26 Oct 2019

Koko

Room 304

Big thanks to All the people who’s work at isty hotel . Friendly & helpful .

Friends

10/10

Exceptional

10 Jul 2019

Verified traveler

Le personnel est tout simplement incroyable! Ceci fait une grosse différence quand vous ne parlez pas la langue du pays. Ils nous ont par exemple commander un Grab (équivalent du Hubert) la journée de notre départ et même préparer une petite boîte déjeuner étant donné que notre excursion pour le sanctuaire d'éléphant partait avant l'heure du petit déjeuner.
L'hôtel était confortable et la piscine très appréciée après
les journées chaudes. En somme un excellent choix à Chiang Mai.

Leisure Family

10/10

Exceptional

31 May 2019

Amalia

Phenomenal Service & cleanliness

Isty hotel was amazing exceeded all expectations. The hotel was well kept and staff were very helpful in booking activities ect. The property was very clean and had a great atmosphere. Highly recommend this hotel. Only negative factor is that there is not a lot to do very close to the hotel but everything is within a 10 minute walk so it wasn’t a problem.

Friends

10/10

Exceptional

09 May 2019

Verified traveler

Lots of staff visible and service was very good...and all their activities were visible e.g. in the restaurant you could see all that was going on...
Pool looked a little discoulored,the water that is.

Leisure Family_with_children

2/10

Poor

17 Apr 2019

Nana

The air conditioner was broken. And the hotel unwilling to change the room, saying that all rooms are fully booked.

Leisure Self

6/10

Pleasant

21 Dec 2018

N

the air conditioning could have improved and they should have read the request I mark on Expedia when I make the booking

8/10

Excellent

21 Dec 2018

Verified traveler

Nice hotel just outside old town

Nice hotel, a bit outside the old town. Good breakfast buffet as well.

8/10

Excellent

14 Nov 2018

Theresa

Hotel is modern and clean. Location ok.
All except the bathroom shower water pressure is bad / very weak.

Family

10/10

Exceptional

04 Nov 2018

Chris

Highly recommend Isty hotel

Great modern boutique hotel. Very stylish. Good breakfast and nice pool and rooftop bar. Pool not heated though and despite being 31degrees it was still too cold to go in properly. Location is great if you want quiet area but bit far away from the night markets, the hub of nightlife for all.

Friends

8/10

Excellent

03 Oct 2018

Gregory

I loved the breakfast and the general vibe of the hotel. loud children screaming in the pool area ins't their fault..it was just annoying! great value though. lobby music could be a little more subdued.

10/10

Exceptional

31 Aug 2018

Craig

Friendly, design aware hotel

The staff make this nifty new design hotel a great place to stay! They are great at organizing day trips, getting you the Thai equivalent of an Uber, or fixing a beautiful buffet breakfast! They speak excellent English also.

10/10

Exceptional

27 Aug 2018

Verified traveler

The hotel was clean and staff was friendly. Free bananas, coffee and water all day! Breakfast was free but not amazing. Overall loved the place. The space was trendy and a lot of young people came to stay.

10/10

Exceptional

06 Aug 2018

Verified traveler

Great place. Great staff

Stylish hotel in modern design. Great location for exploring all the main areas of Chiang Mai. Fantastic facilities and the staff couldn't have been more welcoming or helpful. The free breakfast is also excellent. Highly recommend.

Partner

10/10

Exceptional

05 Aug 2018

Josh

STAY at ISTY

ISTY was a perfect blend of essentials, community and design in the heart of Chiang Mai.

Friends

10/10

Exceptional

04 Aug 2018

Verified traveler

Great stay at the ISTY!

Pleasant stay! Very accommodating and helpful staff. Awesome breakfast and clean rooms.

Friends

8/10

Excellent

29 Jul 2018

Verified traveler

Isty

Great staff and location. Cleaning staff could use a bit more training. It was not dirty but not clean either after they made the rooms.

Also please do not wash the towels everyday (hanging=keep, on the floor=wash)

8/10

Excellent

29 Jul 2018

Andy

Great budget hotel within easy walking distance of the city center. Doors were a bit thin, and the mornings were a bit loud, but you can’t complain with a pool, free breakfast and cheap bar for the price. I’d stay there again.

10/10

Exceptional

05 Jul 2018

Amy

The hotel was absolutely beautiful and the staff were extremely helpful with planning activities! I loved staying here and would recommend it to anyone. The free breakfast was delicious as well!

8/10

Excellent

28 Jun 2018

Verified traveler

Very good modern hotel

Great hotel and very comfortable modern design,

Great breakfast and good value.

10/10

Exceptional

24 Jun 2018

Jessie

Cosy stay for family

Close proximity to Chiang Mai International Airport. Friendly staff and cosy environment. Breakfast is good. Large and comfy family room except that bathroom are lacked of hooks for towel/ clothing.

10/10

Exceptional

24 Jun 2018

Gary

Great Trendy Hotel

Another great new concept hotel in Chiang mai
We booked this hotel as it is new and tight next to ITM where we studied. Great location in the heart of the local community off the tourist trail with hundreds of places around to eat.

The hotel is beautifully presented and shows some true character from the majestic but simple entrance to the organically decorated and smart layout of each area with an added bonus of free water 24/7 and open breakfast buffet, not forgetting the rooftop bar, yes a great chill out area to finish off a beautiful day.

Did I mention the pool, nice to relax and take a dip to refresh the mind and body.

The breakfast zone is really nice which offers fresh ground coffee, fresh fruit, pastries, eggs, veggies, waffles, bread and other items that come out of the kitchen, they also freshly prepare juices and walk them around to the guests which is another added bonus.

The rooms are great, clean and have everything you need including a fridge, safe big TV and plenty of spaces for bags. Great WiFi too.

Recommendation
Fully recommended and perfect if your studying at itm or one of the other schools including great access to the city, doi Suthep, zoo and close to places like maya mall.

Partner

10/10

Exceptional

23 May 2018

Verified traveler

Staff here was so great. I will be back here for sure.

8/10

Excellent

19 May 2018

Z

Very affordable hotel. Good breakfast. Decent location. Bathrooms doors are SEE THROUGH; caution if traveling with family.
Beware, they charge THB200 for every single plastic key card lost.
There is limited car parking (4 spots) but we had no issues.

10/10

Exceptional

30 Apr 2018

Rani

We really liked it!

We stayed in Isty for 3 nights during our Thailand trip. The staff is very helpful, they helped us learn the area and order taxis. The food is very good. At any time of the day you can have free coffee, drinking water bottles, orange juice, friets and some snacks. The pool area is also nice. The location of the hotel is wierd but I assume it is like this everywhere in chiang mai. You can take a 70 baht max cab to almost anywhere in chiang mai. Highly recommended!

Partner

6/10

Pleasant

02 Jun 2026

Laura Simone

Hmm I don’t know I expected more from this hotel. Our room was not very nicely located because we could hear everything from the reception/lobby area in our room.

However breakfast and pool were nice!

Partner

6/10

Pleasant

05 Feb 2025

chia Jung

隔音太差
熱水系統太差

Friends_and_family Family

8/10

Excellent

15 Dec 2024

TIN YAU

Nothing