Name: Extended Stay America Waco Woodway
Address: 5903 Woodway Dr, Woodway, 76712, US

8/10

Excellent

04 Aug 2026

Alicia

The hotel was a great value for the price. It was a one night stay for my husband to have surgery at a nearby hospital early the next morning. It worked for that. The elevator smelled terrible like old oil and the hallways didn’t smell good. There were lots of men staying that that appeared to be construction type workers. My assumption was that the smell was from them rather than not being cleaned. Our room was clean for the most part. It is not a place I would stay for several days. There is not a countertop or vanity of any kind to set personal items such as makeup, curling irons, toothbrush on. The bed was very comfortable, the air conditioner worked great - I like to sleep with the room very cold and it was.
For a one night stay I would definitely recommend it and would stay again. We only had a brief interaction with Alethea at the front desk but she was very nice and friendly.
Parking was easy as well. It was close to lots of good places to eat as well as being very close to Ascension Providence Hospital.

10/10

Exceptional

28 Jul 2026

Shalakia

Great the stay wasn’t so pleasant I didn’t sleep very well due to a lot of movement going on and noise

4/10

Poor

24 Jul 2026

BOBBY

Manager was good.

I stayed at this property 8 previous days and was good. This last 4 days were less than desirable. The room was not maintained. The bathtub has a huge crack in the bottom. Someone can easily cut themselves in the cracks and easily fall. There were also considerable amount of roaches in the room. In addition the sheet was dirty either a stain or blood.

4/10

Poor

20 Jul 2026

John

Great staff and a great location for our purposes. BUT, the room smelled like cigarettes and we hate that smell. The tub was in bad shape, and we had some bugs. All in all I wouldn’t stay here again unfortunately.

2/10

Poor

19 Jul 2026

Brandi

We had booked our stay and when we arrived it smelled like weed in the facility. We waited 15 minutes at the desk before the worker came from outside. She then told us that they had cancelled the reservation due to over booking and my card was still charges after they canceled us. The worker was super rude and not helpful.

4/10

Poor

14 Jul 2026

Brenda

A/ C was cold...I liked that

Self

2/10

Poor

12 Jul 2026

Alina Vanessa

Needs cleaning and terrible customer service

Partner

10/10

Exceptional

11 Jul 2026

Roland

The price
Lock on east door doesn’t work with card

4/10

Poor

11 Jul 2026

Thomas Powell

Room was clean, but barely.crack in bathtub, Saw a roaches.

Self

8/10

Excellent

10 Jul 2026

Tam

The bathroom light in room 313 kept flickering

2/10

Poor

07 Jul 2026

Siarhei

I specifically reserved this hotel well in advance because I was driving from Nevada and knew I would need a place to rest after a very long day on the road. I arrived around 11:00 PM, exhausted, expecting to check into the room I had already reserved.

Instead, the front desk employee simply told me that the hotel had been overbooked and that there was no room available for me. She showed no empathy, offered no apology, no alternative, and simply walked away.

What makes this even worse is that no one called, texted, or emailed me to let me know my reservation would not be honored. If the hotel had notified me in advance, I could have booked another hotel before arriving. Instead, after driving all day, I was left searching for a place to sleep late at night.

This was one of the worst hotel experiences I’ve ever had. A confirmed reservation should actually mean something. Leaving an exhausted guest stranded at 11:00 PM with no room and no prior notice is completely unacceptable. I expected professionalism and basic customer service, but received neither.

I would not recommend staying here based on my experience.

Self

10/10

Exceptional

07 Jul 2026

Jessica

Peaceful and safe to stay

Pet

2/10

Poor

05 Jul 2026

Marion

When I got there was greeted by a nice lady, after inspecting my room noticed my bathtub was messed up and the bottom was all broken out. Gave me towels n said to stand on them….. yeah that’s wild

Self

6/10

Pleasant

05 Jul 2026

Jeany

Needed a place for the weekend to visit family so wasn't in the room much so prove point was awesome... breakfast was limited and the bed was uncomfortable but room was clean and it worked for what we needed

Partner

10/10

Exceptional

27 Jun 2026

Eric

Noce

2/10

Poor

22 Jun 2026

Lakashas

Room was very dusty on Surfaces, air conditioner was leaking the entire time. The water in the shower didn't get hot just like warm

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Joana

Had a amazing stay very comfortable environment highly recommend and nice staff shout out to gigi she was so much help and such a hard worker, overall had a safe good experience

10/10

Exceptional

14 Jun 2026

Lance

Room was clean, staff was friendly, and the continental breakfast has a little bit more available than many other hotels (you know the ones I’m talking about, who only put out coffee and granola bars, maybe fruit if you’re lucky)…

Pet

4/10

Poor

12 Jun 2026

Brian

🤔

4/10

Poor

12 Jun 2026

Yvonne

The room was not ready when I arrived and I waited for little over 1 hour. The room had an old carpet smell and there was not a working ice machine.

Partner

2/10

Poor

03 Jun 2026

Jeana

2 of the front desk employees & a guest tried to BREAK into my room at 1 am! Terrifying myself & my daughter. They kicked our door, used the key card several times & even put their fingers inside the door to move the bar. At one point they actually got the bar off and opened our door, my daughter put all her weight into the door & closed it and locked it again! I had to be up in just a few hours for a big horse show, so to say the least, I was completely exhausted during my show!!!
The manager hasn’t responded, so I called corporate and they haven’t responded either!!!

Family

10/10

Exceptional

02 Jun 2026

Jonathan

Okay for the price

4/10

Poor

01 Jun 2026

Daniel

The bed linens were obviously very dirty and were not changed out, the bathroom floor also dirty not mopped.

THERE IS NO BREAKFAST HERE AT THIS HOTEL...THERE WAS NOT ENOUGH COFFEE MADE AND THE NUTRIGRAIN BARS SERVED WERE OLD AND IN CRUMBLES.

Business

10/10

Exceptional

31 May 2026

Amber

Nice

Family_with_children

10/10

Exceptional

31 May 2026

Marian

Todo estuvo muy bien

Self

2/10

Poor

24 May 2026

Sara

We booked our stay for a double bed room and when we got there to check in they told us they gave our room away and put us in a room with only 1 queen bed and had our daughter sleeping on the floor, wouldn’t give us extra pillows and brought her 2 thin ass blankets to not even cushion the floor. The mattress was crappy and uncomfortable also the power would randomly go out in the middle of the night, even when it was clear skies. Would not recommend

Friends_and_family Family

6/10

Pleasant

24 May 2026

Nicholas

I like that the elevator was close to front door for my mother.

10/10

Exceptional

21 May 2026

Harry

Water pressure in the shower was incredible!

Thank you for the great start to my morning!

Self

8/10

Excellent

20 May 2026

David

Very affordable, low frills accommodation. Room was impeccably clean. Under-window air conditioner was effective and quiet -- amazing! Hot water was hot. Room was quiet. Bed was good with variety of pillows.
Breakfast items consisted of granola bar and/or wrapped muffin as \"grab and go\" -- not a great thing, but not a showstopper either. Gigi checked me in as a late arrival -- cheerful and helpful.

2/10

Poor

19 May 2026

Marc

There was active black mold on the bathroom ceiling. Not just a little.The tub/shower had chunks missing.

4/10

Poor

17 May 2026

Natalie

Our floor smelled like pot all weekend.

Family_with_children

4/10

Poor

17 May 2026

Maria

Air conditioning was great!!

Partner

6/10

Pleasant

17 May 2026

Tanaya

Gigi was very welcoming. Even though she was 2 seconds away from clocking out, she checked us in and gave us all the information we needed to enjoy our stay:).

Partner

2/10

Poor

15 May 2026

Yuan

The elevator has a horrible stench like rotting mouse carcasses. The room leaked water and smelled like hidden mold. The internet and cable tv was a nightmare to deal with. Thier breakfast was a small cabinet with snacks and coffee. The coffee was good. Part of the reason why i stayed there was for the emenities advertized. When i asked for the cookware I was practically scolleded for wanting all that was advertised. Poor everything I can think of. Only parking was satisfactory.

Self

8/10

Excellent

07 May 2026

Wally

Not really a breakfast

Self

2/10

Poor

07 May 2026

Stacey

Staff was not very friendly. Lobby and elevator smelled like BO. There was urine on the floor in the bathroom, and the floor was sticky. I didn't expect it to be perfect for the price but did not meet the expectations of the price wither. I would advise spending $30-$40 more at a different location.

Self

2/10

Poor

29 Apr 2026

Eric

Worst hotel I’ve ever been too. Room and hotel extremely run down, bed was torn and had poop stains on the comforter, shower tub was cracked and leaking, some gross sticky substance on counter top, hotel apparently ran out of shampoo and told me I had to go to to the store at 10pm if I wanted to shower. When asking to to cancel my reservation Gigi who was useless offered me another room after lying earlier saying they were completely booked up and tried putting me in an equally disgusting room. When I went down to tell her that the room won’t work either especially since it didn’t even have the basic amenities she said it’s only one night……. I immediately booked a new hotel and got out of that sess pool as fast as possible. Expedia tried to help refund my money but the hotel denied. Stay far from this hell hole.

Self

10/10

Exceptional

28 Apr 2026

Ericka

Breakfast menu choices is very small.

10/10

Exceptional

24 Apr 2026

Wally

No breakfast menu

Self

10/10

Exceptional

15 Apr 2026

Matthew

Good price. Decent facility.

8/10

Excellent

14 Apr 2026

Ericka

Gigi is the best!

4/10

Poor

11 Apr 2026

Sherri

It smelled like cigarettes and the mattress felt like bricks

8/10

Excellent

31 Mar 2026

Roland

Yes

Self

10/10

Exceptional

28 Mar 2026

falco

Love the place

6/10

Pleasant

19 Mar 2026

K. Mark

This is a very basic hotel. It's priced reasonably, and has no frills. The staff was friendly and helpful. The room was clean and quiet, and the A/C worked efficiently. The room had a kitchenette, but there were no dishes, or coffee maker in the room. I read that these items could be acquired from the front desk, upon request. I had to request a hair dryer, as none was provided in the room. The bed was VERY firm (Hard), and we were quite uncomfortable, and didn't sleep well, as a result. I requested an extra pillow, and was told there were no more pillows available. When I tried to use the in-room phone to call the front desk, I discovered the phone was broken and unusable. We were informed that coffee and granola bars would be available for breakfast, but when we went downstairs, they were either never provided or put away before we arrived. I left my keys behind, and the GM facilitated their return, so I appreciate that very much. As mentioned, the staff were friendly and courteous, they just didn't offer a whole lot. If you need inexpensive, uncomfortable, but clean, safe, and quiet, this is the place for you.

Partner

10/10

Exceptional

15 Mar 2026

David

Yes

8/10

Excellent

12 Mar 2026

Brian

Clean rooms

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Brian

Staff was nice and helpful

Friends_and_family Family

8/10

Excellent

12 Mar 2026

Brian

I enjoyed having a kitchenette . The staff was very help with giving me thing that come with the room.

Friends_and_family Family

4/10

Poor

09 Mar 2026

Andrew

Staff/ GG was Amazing, we love her

Bed was small, Room smelled horribly, Tv Didn’t work & it’s very old. I would NOT recommend staying here but i do recommend stopping by to say hi to GG, she needs a raise

Partner

4/10

Poor

27 Feb 2026

Jerrod

The whole place had a bad smell like a very strong air freshener that did not have a good smell. Even though there is no smoking it smelt like week most of the time and the curtains in the room smelt badly of cigarette smoke. The floors had visible dirt on them which was crazy since they were laminate floors and all they had to do was take a swifter to them. So obviously they don’t clean the rooms much between visitors. The bed seemed cleanish thankfully but was very uncomfortable. The only positive was possibly the location had easy access.

Self

10/10

Exceptional

18 Feb 2026

Austin

Gigi is wonderful every-time Austin and I stay , this is are home away from home

Partner

10/10

Exceptional

15 Feb 2026

Tina

Staff was great! But we had a non smoking room and it smelled like someone had lit a cigarette while we were in there.

Partner

10/10

Exceptional

02 Feb 2026

Andrew

God Gigi and the black lady upfront are very nice very thankful for them being there made my stay 1000% better thank u god for wonderful people and hospitality.

Partner

8/10

Excellent

01 Feb 2026

Peyton

Clean room, friendly staff

Business Self

10/10

Exceptional

03 Jan 2026

Mariana

Super friendly staff, clean environment and at a great affordable price. 10/10 definitely recommend this place

8/10

Excellent

31 Dec 2025

Lance

Everything above. If they had a morning pot of dark brew coffee to compliment the light brew at morning quick brkfst ie grab ‘n go… I would give a “great” as advertised/expected for sure👍
Definitely had a good stay and no issues re. my dog. Plenty of areas to walk/take dog out around & behind hotel.

Business_and_leisure Pet

10/10

Exceptional

22 Dec 2025

Keaton

The manager Diana again went above and beyond helping today. This location is amazing.

Business Self

10/10

Exceptional

21 Dec 2025

Keaton

Front desk staff is very helpful. Diana is the best

6/10

Pleasant

15 Dec 2025

Daniel

Overall hotel condition was poor, but room was clean and beds were properly made and maintained.

Leisure Partner

6/10

Pleasant

09 Dec 2025

tiffany

The water in the room had no heated or lukewarm water, just cold water.

8/10

Excellent

07 Dec 2025

Lidia

Friendly and professional staff. Gigi was very helpful in helping me check-in.

Leisure Partner

8/10

Excellent

05 Dec 2025

Diana

Staff was great all of them , except that grinch white lady at night she rude and worthless

Business_and_leisure Family_with_children

2/10

Poor

30 Nov 2025

Sandy

Had to wait for a clerk to check in; room was meager; we asked for an extra blanket and were told no; bathtub did not drain: breakfast was poor; heard trucks all night long from the highway; smoky smell; bathtub refinish was peeling

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Kanaan

Gigi was very nice

Friends_and_family Family

10/10

Exceptional

23 Nov 2025

Courtney

Great stafg

Leisure Family

4/10

Poor

18 Nov 2025

Arthur

Hotel was old and run down

Business_and_leisure Self

6/10

Pleasant

16 Nov 2025

Matthew

Ok

6/10

Pleasant

15 Nov 2025

Matthew

Limited amenities
Limited kitchenette
Out dated
Needs to be refurbished and updated
Renovation needed

Self

10/10

Exceptional

02 Nov 2025

Irini

Staff was great, only stayed for one night perfect room

2/10

Poor

02 Nov 2025

Jennifer

Staff was rude, would not give us an extra blanket for 2 adults and 3 kids. Argumentative about the pet fees. Back door was broken and would not lock. Someone came in our room while we were gone and messed with our animals and made our beds without permission. Broken glass alcohol bottles everywhere. Room smelled disgusting. Tv did not work. Really sketchy people around

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Dinah

Gigi staff front desk absolutely very helpful

4/10

Poor

25 Oct 2025

Peggy

Muffins and coffees

Partner

2/10

Poor

16 Oct 2025

Jennifer

staff was friendly and helpful. Bad thing was smoking is allowed in rooms in this smoke free property - employee told me there was no way to know what people were doing in their rooms, so no way to really guarantee a smoke free room. I requested a smoke free room. First room I was given was NOT at all smoke free. Window seals was full of cigarette butts and black marks where cigarettes had been put out. Second room was less smokey but The shower head was more than 90% blocked - sadly my shower was quick and no way to wash my hair. The ac unit was very loud when it was first coming on.

Leisure Self

6/10

Pleasant

05 Oct 2025

Kale

Decent

Staff was friendly and helpful. The room felt old and poorly remodeled. Floor peeling the bath tub and several large wall patch jobs

Self

8/10

Excellent

05 Oct 2025

James

Excellent location, close to several restaurants and easy access to major highways.

Partner

10/10

Exceptional

21 Sep 2025

Divine

Nice stay and clean

4/10

Poor

17 Sep 2025

Damaris

Room was super dirty. We had to pull out nasty hair from the sink and bathroom because the water would get clogged every time we turned it on. Staff was super ghetto (and no, I’m not being racist. White peoples can be ghetto too, even more so sometimes). They looked to be high off drugs when checking us in.

Business_and_leisure Family

10/10

Exceptional

15 Sep 2025

George

Everything was great. Desk worker who checked us in was very friendly, professional, and knowledgeable. Couldn't ask for more. Highly recommend!!

Partner

10/10

Exceptional

14 Sep 2025

Naomi

Breakfast wasn't what it was said to be.

10/10

Exceptional

14 Sep 2025

Glen

I had a great time. Great price!

2/10

Poor

13 Sep 2025

Bethany

Loud, dirty, people loitering and asking for rides. Never again

10/10

Exceptional

02 Sep 2025

Abigail

The ladies are the front desk are super sweet and nice. The hotel isn’t fancy but it’s decent, clean, and in a safe location. I think it was very good for the price and I would definitely stay here again.

Leisure Partner

2/10

Poor

31 Aug 2025

Cody

Very unclean and outdated. Lots of gross stains plus ants in the linens. The staff (Vanya in particular) was extremely kind when I was talking with her during check in, but we made the decision we needed to leave.

Business_and_leisure Family

10/10

Exceptional

28 Aug 2025

Michael

Great stay!

Leisure Family

6/10

Pleasant

24 Aug 2025

Verified traveler

When we arrived there was water standing on the floor under the window and air conditioner. It had rained hard as we drove to the hotel, We reported it to the desk and were given towels to mop it up. A maintenance report was filed. It did not rain again while we were there.

No internet service the first evening we were there. We reported it and it was fixed the second day. Does this happen often?

Partner

6/10

Pleasant

23 Aug 2025

Timothy

Room smelled like weed

Leisure Self

10/10

Exceptional

22 Aug 2025

Bastian

Nice rooms

10/10

Exceptional

13 Aug 2025

Joseph

I really liked my stay there! And Gigi was a very nice lady and went out of her way to help me with things. That is one of the staff members. Very clean, up to date, convenient and friendly staff at a good price. Can’t beat that.

Business Self

4/10

Poor

13 Aug 2025

Maria

Had a Mildew/Smoke smell

Business Self

6/10

Pleasant

12 Aug 2025

Melissa

It was convenient, close to the job. No food options their breakfast is horrible.

Business Self

10/10

Exceptional

11 Aug 2025

Christy

My stay was great! The staff is amazing & are always happy to see you.

Self

10/10

Exceptional

10 Aug 2025

Joseph

Great staff, price, and very clean. Definitely recommend. I am picky about where I lay my head. For the price it was excellent

Business Self

10/10

Exceptional

03 Aug 2025

TERRI

Price was right! Staff was great. Clean and no bugs

Leisure Self

10/10

Exceptional

01 Aug 2025

Joseph

For the price you cannot beat it. Nice, clean, great staff, affordable! I don’t care what anyone else says give this a shot. I’m a clean person and want a nice clean place to lay my head. This is it.

10/10

Exceptional

25 Jul 2025

James

The staff were exceptional.

Business Family_with_children

2/10

Poor

22 Jul 2025

Sandra

It was very dirty, the sheets even looked like they weren’t changed (DIRTY) and the smell was awful.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Maria

Gigi was really great explaining at time of arrival. She had room ready reserved. Specially, for Customer. Very friendly, big smile, Gigi Dez. Great job.

Business Partner

10/10

Exceptional

10 Jul 2025

Shelly

Clean rooms, quiet and safe area, staff are phenomenal

Business Family

6/10

Pleasant

07 Jul 2025

Javier

COCKROACHES stay here