Name: Extended Stay America Los Angeles Monrovia
Address: 930 S 5th Ave, Los Angeles, 91016, US

4/10

Poor

26 Jul 2026

Cornelius

I checked into Extended Stay America with my disabled mother and our emotional support animal (ESA). We were charged a $25 pet fee for additional cleaning, but unfortunately, the room was not clean upon arrival.

There was human hair on the kitchen countertop, desk, and bathroom. When I pulled out the sofa bed, it still had dirty sheets on it and was filled with crumbs, dirt, and more human hair. We also found roaches and spiders in the room. The stovetop and exhaust hood were dirty and showed signs of rust.

The condition of the property outside the room wasn’t much better. The hallways had an unpleasant odor, and sections of the hallway carpet were wet. The complimentary grab-and-go breakfast area was dirty and had run out of coffee.

The staff members I interacted with were friendly, but the front desk was often unattended when assistance was needed. The key cards were also difficult to use on the common area doors. The laundry room was out of order during our stay.

I also paid the additional $5.99 for the enhanced internet service, but it stopped working several times throughout the day, making it unreliable.

Overall, we only stayed two days. While I appreciate the kindness of the staff, the cleanliness, maintenance, and reliability of the amenities fell well below expectations. Based on this experience, I don’t see us returning to this Extended Stay America location.

8/10

Excellent

19 Jul 2026

Susana

pretty fair pricing!! Clean rooms

Hate the smell of smoke though

Partner

10/10

Exceptional

12 Jul 2026

Marcos

Overall, it provided great value and stress-free logistics for my short stay. I would highly recommend it to any traveler looking for a not too long stay.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Richard

good place to stay had no issues

Self

4/10

Poor

07 Jul 2026

Shawn

The room was infested with roaches and bed bugs. Roaches spread from areas within the room and on one occasion I witnessed a large roach crawl from the hallway and into my room. I purchased insect spray but they continued to pop up. I noticed my hands and arms itching with large red marks during my stay and now that I’ve checked out, everything is back to normal. I fear this was the cause of several bed bugs. Upon arrival the room smelled like feet and a bad odor I can’t place, I say all of this as someone that rarely complains but I believe it’s best to warn future guests. Also, some of the lights did not work and upon checking, either previous guests or staff removed some of the light bulbs. If you have a tough stomach and require an affordable short stay, go for it. Do not stay long as getting a decent room without insects is a gamble. An exterminator should visit monthly at this point

6/10

Pleasant

02 Jul 2026

Charmaine

Staff and cleanliness of room was ok

Family

8/10

Excellent

28 Jun 2026

Raymundo

Room was clean. Smelled like cigarettes everywhere. No smart TV just incase you’re wondering

Partner

10/10

Exceptional

25 Jun 2026

Angelica

It was nice and quiet, but there were cockroach in the hotel.

Family

8/10

Excellent

21 Jun 2026

Savannah

Hotel was clean and room was cool

6/10

Pleasant

16 Jun 2026

Isabel

Front desk was grate. Hotel really needs some renovations with the carpet and restrooms. But overall we got our sleep.

6/10

Pleasant

16 Jun 2026

Maria

Deberían actualizar las instalaciones todo está viejo los tomacorrientes lámparas muebles todoooo

Family

2/10

Poor

13 Jun 2026

michael w

The room has no housekeeping. If wanted new towels had to drop off at the desk. For an extended stay there was no breakfast on grab and go muffins. Had to ask for and then pick up dishes and cups from the front desk. The sofa had rips in it there was no dresser to put clothes in. The bed was right up against the a/c unit. Has to crawl in and out of the bed so I would not knock into it.

Partner

8/10

Excellent

10 Jun 2026

Rianne Venice

the blower is not working.

4/10

Poor

06 Jun 2026

Joel

The staff were very helpful.

Family_with_children

2/10

Poor

05 Jun 2026

jeriel

It smelled bad just walking down to our room. I had to ask the desk to move us to a different room because it smelled like something died. The staff was helpful they were able to get us a room that didn’t smell, furniture is a bit beat down.

Pet

10/10

Exceptional

01 Jun 2026

Alejandro

Thanks you guys

6/10

Pleasant

27 May 2026

Erh-Chun

Just ok

Self

2/10

Poor

22 May 2026

Howard

Very standard amenities aside from in room cook top and refrigerator.

Partner

2/10

Poor

21 May 2026

Melvic

Horrible hallway. Room stinks so bad. Hallway around unit 140 smells like homeless or filthy animals. Room service is only every 14 days or you pay $10. I took my own air freshener and sprayed the entire room. The area is good because walking distance to Cane’s chicken. But it feels unsafe because there’s a lot of homeless around the area.. I wish they could improve on this smell. The hallway is horrible. The laundry room is nice, but there was only one washer working out of four and it eat coins meaning I put more than what I should. Please clean your room and hallway make it better smelling for people.

2/10

Poor

20 May 2026

Guojiun

The peeling paint on the headboard looks terrifying.

Business

2/10

Poor

18 May 2026

Lisa

Don’t book this hotel. The outside looks good but the property has not been kept up. The refrigerator was full of water and flooding. The toilet didn’t work properly and the paper never went down

Partner

10/10

Exceptional

17 May 2026

adrian

Front Desk staffer JOEL was pleasant and patient. Non-stick pans should be removed from Kitchen Kit. Dog Friendly with bags and trash bins.

4/10

Poor

17 May 2026

Brenda

Carpets & hallways were dirty . Smelled like dog urine . Parking was okah . Staff wasnt really present . Room was clean other than the urine oder.

Partner

2/10

Poor

17 May 2026

Maritza

property smelt like chinese food and cigarettes.
rooms are super run down, dark and off putting.

2/10

Poor

09 May 2026

Robert

Teribles....................

Self

2/10

Poor

06 May 2026

William

Horrible place. Will nvr stay at an extended stay. Lobby, hallways, and rooms had a stench, like a homeless person who hasn’t showered or rotting food smell. Our first room’s AC was broken making a really loud clicking noise. So asked to get moved to another room. That next room had a rotting food smell. Absolutely disgusting.

Partner

2/10

Poor

06 May 2026

Prashanth

Worst place to stay, won't give us better rooms because we booked through Expedia. Drains were leaking on to the carpet in the hallway. Had to walk over wet stinking carpet

Family_with_children

6/10

Pleasant

05 May 2026

Lora

The staff was kind and accommodating.

Pet

2/10

Poor

04 May 2026

Leo

Kitchen was dirty walls were dirty shower head was dirty bath tub was nasty paint peeling and dirty the exhaust fan was disgusting seen 2 roaches in the kitchen area won’t ever stay there again.

Partner

10/10

Exceptional

03 May 2026

aryn

Great low price!

Partner

8/10

Excellent

02 May 2026

Matthew

Easy parking

Family

10/10

Exceptional

30 Apr 2026

Charlotte

There was no one at the desk at 3:30 when we came to check in and had to stand there about 15 min till a lady came. You should have some seating area there. Ample parking. Great kitchen.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Stephanie

Lit was very clean. Joel was fast and very nice!

Partner

8/10

Excellent

23 Apr 2026

Max

The stay was clean and nice , I had a gray stayed.

2/10

Poor

19 Apr 2026

Elaine

Roaches, lead pipes, rude staff, unprofessional. It’s like being in the meeting place of crack heads. Very dangerous place. And they will attempt to overcharge your card for services not rendered. Key cards always malfunctions

2/10

Poor

18 Apr 2026

Elaine

A terrible experience. They will double debit your bank. Stay away

Self

2/10

Poor

18 Apr 2026

Elaine

The management is terrible. Maria, the manager violates the basic civil rights of guests. Guests will be kicked out if they talk on their telephone while in the lobby. Guests are required to clear with management to even say hello to other people on the property. There are roaches and lead in the building. STAY AWAY FROM THIS PROPERTY.

Self

2/10

Poor

17 Apr 2026

Steffani

The room was very dusty. We traveled all night, arriving at 7am however we were not able to check in until 3pm no matter what. Once we finally got to our room, the lamps were dusty, the bathroom sink had dirty water rings on it and most importantly getting to our room, the smell of cigaretter smoke was unbearable. I most likely wont ever book with Extended Stay again.

Partner

2/10

Poor

14 Apr 2026

Evelyn Beatriz

The room weren’t queen beds they were full size rollaways, the bathroom had burned counter top, the chairs were chewed up by dogs, the toilet paper was so cheap and when we asked for more we had to get it from the front desk and they were allowed to give 1 only per stay, if we wanted clean towels we had to drop them off at the front and picked then up the next day so we were out of towels for almost 2 days. Paint in the bathroom was peeling, the bathroom was leaking, the stairs had a super strong smell of pee, the hotel smelled like weed and front desk staff just said , oh its normal because people walk by all the time which is not true, people smoked weed in the rooms. When we had trash front desk send us to walk to the end of the property to put it in the hotel trash can which it was locked and placed where it was not safe to walk alone. Overall awful experience and we could not check out to go to a decent hotel, wish if we had this type of experience, we should be able to cancel the reservation and look for a different hotel. Staff was good.

Family_with_children

6/10

Pleasant

12 Apr 2026

Chris

First room I was given hadn’t been properly cleaned. Bathroom still had dirty towels around and used soaps on the sink and in shower. Bathroom trash hadn’t been emptied. Went back to front desk and was given another room. The new room was clean and smelled fresh.
Hallways smelled. A cross between pet odor and fried food.
Only stayed 2 nights and really only needed a place to sleep for my short trip to the area. Staff was friendly/helpful enough.
Overall, about what I would expect for what I paid.

Self

2/10

Poor

12 Apr 2026

Amol

Terrible smell through out the property, old and dirty carpets. It is motel 6 equivalent, Not expected for the nearly 200$ per night price.

2/10

Poor

12 Apr 2026

Ashley

Left immediately, absolutely disgusting. Staff was rude.

Family_with_children

8/10

Excellent

11 Apr 2026

James F

Does need alot of updates to the rooms

Partner

2/10

Poor

10 Apr 2026

Evelyn

Its a very diss

10/10

Exceptional

08 Apr 2026

James

ok

2/10

Poor

03 Apr 2026

Edward

No cooking or eating utensils.

Partner

4/10

Poor

31 Mar 2026

Joseph

I was so disappointed. Prior to my check in I received a call from an employee from the extended stay hotel inquiring if I was still coming or did I plan to cancel. i’ve never received such a call. When it turned out to be was that she wanted me to pay ahead of my arrival which I did with the card I had on file when I did check in. I asked about the call unfortunately she was not no longer in the office so I received really no explanation. On top of that the toilet leak run all night. It was loud very disappointed. I’d like someone to call me please 773-551-5232 Joseph.

Self

10/10

Exceptional

31 Mar 2026

Susana

AC was good

Partner

2/10

Poor

29 Mar 2026

Hsing Yu

Don’t waste your time booking this hotel. The air conditioner leaked, leaving water all over the floor. When I reported it, the front desk just handed me extra towels to deal with it myself. The walls were chipped, the shower head was clogged with barely any water pressure, and there was only lukewarm water in the morning.

The microwave was louder than a motorcycle, and both the coffee maker and hair dryer didn’t work because the outlet was broken—which the front desk already knew about. There was no shampoo or bath soap provided.

I booked a three-night stay but had to get my key reactivated at the front desk every single day. Overall, a very frustrating experience.

8/10

Excellent

24 Mar 2026

Lorena

Big rooms with stove and fridge. I asked for a pan to make eggs on the last day before we checked out and we were able to make breakfast. I just wished they would have told me it was Available when I first checked in.

Family_with_children

2/10

Poor

05 Mar 2026

Jeannette

Dirty small breakfast was not good just granola bars

6/10

Pleasant

03 Mar 2026

Orlando

Ac was perfect but building is what u pay for

Partner

10/10

Exceptional

27 Feb 2026

Hunter

Cool!

2/10

Poor

23 Feb 2026

Regina

This was a horrible experience. We had roaches in our bathroom, people smoking cigarettes and marijuana outside our window. After we seen the huge roaches (yes more than one) in the bathroom we packed up and left immediately. Horrible, nasty and disgusting.

Partner

4/10

Poor

22 Feb 2026

DeAnna

The neglect to upkeep this establishment is extremely noticeable and quite gross considering the photos presented online versus what you actually experience after check in. I stayed in a non smoking section and yet my room had a strong stale odor mixed with lingering cigarette smell. I took photos of the damages preexisting to my stay and the dust/ stains on the lamp shades, bed frame, sofa, ceiling, and the worst of it was the tub and toilet. Truly an appalling experience again considering what is being sold online. Front desk staff was nice but not very helpful and was not present when checking out despite waiting for awhile for assistance.

Family

6/10

Pleasant

22 Feb 2026

Marvin

There was no breakfast when I went by this morning nor any one in the office to ask why . This was around 7:15 am .

Family_with_children

8/10

Excellent

19 Feb 2026

Brandon

Staff was nice and polite

10/10

Exceptional

18 Feb 2026

Alexis

Great cuStomer service

Partner

4/10

Poor

17 Feb 2026

Max

Barely feel like a 2 star hotel. Romm smells and feel old. There was small old kitchenette with no utensils, no pans, plates, kettle in the cabinets. Nothing even no coffee maker. The tub was painted and was peeling, not in good shape, break fast room like small 5X5 sqft including coffee, hot water, instant oat, small muffins, small 37g Nutri bar, nothing else, no bread, no butter no nothing. Location was good and accessible to shopping nearby.

Family

4/10

Poor

15 Feb 2026

Mayra

Room had a nasty smell, the elevator was dirty the hotel needs maintenance and a good cleaning

4/10

Poor

15 Feb 2026

Ambartsum

Rooms not clean dirty shower, homeless people at the lobby entrance. No I would never stay there again.

Leisure Partner

4/10

Poor

12 Feb 2026

Raymond Tzuyee

The hallway was filled with a strong cooking odor, which made the environment unpleasant. There was also a strange smell that seemed to come from a dirty floor, suggesting that the area had not been properly cleaned.

In addition, the breakfast service was disappointing. The coffee quality was poor, and the only food option provided was a simple cupcake, which did not meet basic expectations for a satisfying breakfast.

Business Family

2/10

Poor

10 Feb 2026

Steve

Hotel was absolutely filthy. I purchased a garbage sack to put all my clothes in just in case I got bed bugs from this place. Riding the elevator gave me a contact high from the smell of marijuana.

Will never stay at an Extended Stay again.

Business

10/10

Exceptional

01 Feb 2026

William C

Clean room at good price. I would come back and stay again.

Friends_and_family Family

2/10

Poor

15 Jan 2026

Linda

The staff was nice. The room was dirty. There was no shampoo or any toiletries. When I got into bed, the were long black hairs on the sheets. I felt icky and crawly all night. Staff tries, but the hotel is just tacky and cheap. The bathtub was patched and dirty and the water handle for shower just kinda spun.

Partner

2/10

Poor

13 Jan 2026

Tobias

Keys didn't work, place is filthy, rooms in poor repair, said served breakfast with was cold tasteless coffee and chemical filled stale breakfast bars. Shampoo only on request no other amenities. o

Business

8/10

Excellent

12 Jan 2026

MICHAEL

Property needs some refreshing. Breakfast was disappointing.

Family

2/10

Poor

11 Jan 2026

Deon

The staff were terrible!! Not professional at all I had to wait for 10 minutes for someone to come help me … the room wasn’t as clean as expected and the bed had some metal springs coming out the bed !! The breakfast bar area wasn’t prepared at all coffee wasn’t ready either the hotel experience wasn’t good at all I wouldn’t recommend coming back !!

Business_and_leisure Partner

4/10

Poor

11 Jan 2026

Erin

Room was not in good condition. Wifi didnt work. Tub and shower needs to be replaced . Sink faucet handle was not attached (was basically placed on top) could not use the sink. Microwave needs to be replaced. the

2/10

Poor

10 Jan 2026

Sandra

I travel a lot. This hotel was just awful. Checked in to our room. Bathroom had cleaning supplies, rubber gloves, dirty towels. Checked into the SECOND room, shower didn’t work, rude staff, dirty cleaning rags hanging from the shower rod. You can’t make this stuff up. I was incredulous. Never again.

Leisure Partner

8/10

Excellent

08 Jan 2026

Sara

Clean room restful sleep

Business_and_leisure

6/10

Pleasant

08 Jan 2026

Michael

Building is not code compliance this codes. Kitchen and sinkk are old and faucey dripps all night

Partner

10/10

Exceptional

06 Jan 2026

rosa I

Clean room clean towels and alot of near by restaurants.beautiful spot

4/10

Poor

02 Jan 2026

Sherry

No dishes, cutlery making the kitchen a waste.

4/10

Poor

02 Jan 2026

Nathalie

The only reason I give it 2 stars is because the staff was amazing. Everyone was super friendly and kind, but the rooms were not completely clean and the first room was leaking from the ceiling in two different spots. We were thankfully moved to a different room, but it was a smaller bed and so the last night there was very uncomfortable. Also there was a dead roach in the kitchen cabinet. Another issue was that they let homeless people come in to get their “free breakfast” which was just coffee and wrapped muffins and granola bars.

Business_and_leisure Family

2/10

Poor

02 Jan 2026

Vincent

Filthy and unsafe.

Self

6/10

Pleasant

30 Dec 2025

Richard

Staff was okay. There were no bowls in the building. Staff said they would have to order new ones. Did not appear to be prepared to support having the kitchen actually used to prepare food.

Leisure Partner

6/10

Pleasant

23 Dec 2025

Marco

It fine

4/10

Poor

19 Dec 2025

Raymund Ocampo

The staff are nice but the room and the whole place felt neglected. It smells and

8/10

Excellent

16 Dec 2025

Marco

Your room is okay. I was hoping for a better price. I was hoping for a discount since I've been here for a while since I lost everything in the Altadena fire.

6/10

Pleasant

14 Dec 2025

ROXANA

It had roaches

10/10

Exceptional

12 Dec 2025

David

This hotel was a five minute walk to the Arcadia metro station. The metro is 1.75 to Union Station (plus $2 to buy a tap card) and then $12.75 to get the Flyaway bus from Union Station to LAX.

8/10

Excellent

10 Dec 2025

Kiran Kumar

Clean room

Business Self

2/10

Poor

10 Dec 2025

Yolanda

The room felt neglected and old. Even worse, the hallways and ice room smelled like someone had urinated in them. It was very uncomfortable and we had to go elsewhere.

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Marco

Your rooms are okay, they are clean, the good part is that they have a larger refrigerator and the two burner stove.
I was hoping for the price to be a bit better since I lost everything in the Altadena fire

Self

2/10

Poor

30 Nov 2025

luisa

No front desk when we came to check in had to wait 10 mins
The hotel was so old but covered up with new paint
The shower was horrible and the hair dyer was broken and smoke coming out … called the front desk and no one picked up
The breakfast was only some breakfast bar..
never ever come back or book with this hotel chain ..

Leisure Family

8/10

Excellent

18 Nov 2025

Deborah

Yes

8/10

Excellent

18 Nov 2025

Deborah

Yes

6/10

Pleasant

09 Nov 2025

David

Breakfast is coffee and oatmeal packs. This is a place where people live. The staff was very helpful in trying to accommodate our needs.

Partner

6/10

Pleasant

09 Nov 2025

Joseph

Update

6/10

Pleasant

09 Nov 2025

Joseph

Needs updating.including Tv

Leisure Self

2/10

Poor

27 Oct 2025

Adrian Martin

Smelled like fish, felt dirty and cheap

Family

10/10

Exceptional

19 Oct 2025

michelle

Really nice

Friends_and_family Family

10/10

Exceptional

14 Oct 2025

Victoria

Staff was am4.

Leisure Partner

10/10

Exceptional

14 Oct 2025

Marvin

Perfect

Self

8/10

Excellent

13 Oct 2025

Vanessa

A/C worked perfectly. Shower was a little dirty with soap scum but had hot water. Elevator was a little slow. Staff was kind and helpful.

Leisure Friends

6/10

Pleasant

05 Oct 2025

PATRICIA

Walking distance to a lot of restaurants

Leisure Partner

4/10

Poor

01 Oct 2025

Joseph

Some of the technology needs to be updated

10/10

Exceptional

26 Sep 2025

Elizabeth

Great room cleanliness, great customer service.

Friends_and_family Family

2/10

Poor

23 Sep 2025

Jeff

Bad place

Bad smell, stained bedding and carpets, curtains in need of replacing, water bubble in ceiling above the bed, refrigerator and the Ac were loud when running, mold in the bathrooms, mattress stained, holes and tears in couch. TV was old could only watch their cable instead of stream your services on a smart tv. Had to check out any dishes or appliances you wanted to use. No shampoo or lotion but they did have some small bars of soap available. I would never stay here again.

Partner