Name: Extended Stay America - Los Angeles - Arcadia
Address: 401 E Santa Clara Street, Arcadia, 91006, US

2/10

Poor

02 Aug 2026

Brent

The place has bed bugs and they wouldn’t refund my stay. I even showed pictures of the bed bugs to the front desk staff.

2/10

Poor

25 Jul 2026

Denise

Not that I ended up not fully staying at the room upon entering the room we found a roach in the bathroom on the floor. I asked for a different room that’s when I was advised that there had been a tenant with the previous roach infestation I looked at another room the AC unit had this weird loud squealing to it. I then proceeded to go downstairs ask for a refund as I’m waiting at the front desk. There’s a roach crawling on the wall, which is where the “breakfast” is placed at every morning. Rooms were not clean

8/10

Excellent

23 Jul 2026

Catherine

The staff was very polite and friendly and willing to help. The air-conditioning worked well. All appliances were working properly.

4/10

Poor

19 Jul 2026

Ashley

I was checked into a room that was already occupied which was embarrassing for all parties involved. I checked into a second room and in the next morning the tub was clogged and the sink in the kitchen was leaking from below and water was all over the floor. When I went to the desk no one was there for an extended period and I ended up calling. Maintenance had the weekend off and the manager was not in. Nothing was done.

Partner

2/10

Poor

18 Jul 2026

Carmencita

The bath room lights not working. According to the stuff they cannot replace because there no maintenance staff. They have wait for over the weekend. Shower in the dark.

Partner

2/10

Poor

12 Jul 2026

linda

Just the staff and Coffee. Period

2/10

Poor

09 Jul 2026

HS

Woke up to the sight of roaches. Started looking around the room and noticed there was old food crumbs under the bed with old wrappings. Also noticed trash stuffed under the AC unit.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

bryan

Check in smooth and quick. Jose was excellent.

Self

10/10

Exceptional

02 Jul 2026

Bryan

Great value in a safe location.

Self

4/10

Poor

28 Jun 2026

John

Amenities not as promised. Staff unwilling to accommodate and exterior of property unwelcoming.

Self

8/10

Excellent

25 Jun 2026

Itzel

Really nice and calm place to stay at, it was located at a very nice spot were everything was really close.

Friends

6/10

Pleasant

23 Jun 2026

Vicki

We had to get a quick nights stay due to a car issue. This was closest to the dealership. Not real impressed. Smelled like pot in the elevator and on our floor. Staff was okay. Never had we ever had to give all person’s ID to check in. A little sketchy. There was a full sized fridge, an electric cooktop, and a counter for cooking (which we didn’t). The emblem for the property is very similar to a Hilton, which it is NOT. It was a fine stay with minimal amenities. The “take and go” breakfast was coffee, hot chocolate, granola bar and packaged oatmeal (no spoons-just forks???). One of the current guests grabbed 10 granola bars and a bunch of oatmeal packets.

The AC worked well, the beds were okay. No option for 2 queens so we had to do two full. Lots of places to eat nearby.

Family

2/10

Poor

22 Jun 2026

Ben

Very unfriendly staff. Arrived after a long drive. Wanted to use bathroom and was simply told 'we don't have a public restroom'. No apologies, not trying to find ways to help. The place is very old. Appliances barely work. No shampoo. Right next to freeway, noisy like hell. There were stains on supposedly fresh towels. Bascially it's a dump. Will never stay again.

Self

2/10

Poor

18 Jun 2026

Ravi

The hotel was unhygienic and probably needs inspection by authorities, and I only got to see the lobby and hallways. The hotel didn't allow me to check in, even when I had a prepaid confirmed booking. They simply mentioned that they are overbooked and they can't help. Hotels.com and Expedia tried calling them multiple times to address my issue and allow me to check in or find me a partner hotel that can take me in. I wasted 2.5 hrs in the process, and finally, I had to walk myself to a nearby hotel to book a walk-in reservation. Never had such a bad experience in life anywhere.

Self

10/10

Exceptional

16 Jun 2026

Ricardo

Clean good location exelent stay 1000% recomendded

4/10

Poor

15 Jun 2026

Andrea

There were cockroaches in my room. The whole place smelled bad.

Self

4/10

Poor

12 Jun 2026

Angel

While staying we had an issue with cockroaches around the premises and our card key would stop working at times so we would be locked out of the room until the front desk would reset it. Our room even had some sort of white powder split all over a corner of the wall by the bathroom. Everything looked as if it was just briefly cleaned. Or barely wiped down.

Family_with_children

10/10

Exceptional

11 Jun 2026

bryan

Check in smooth and quick,the staff(Jose) real good people.

Self

10/10

Exceptional

10 Jun 2026

bryan

Perfect

Self

10/10

Exceptional

10 Jun 2026

bryan

Check in was smooth and efficient and Jose at the desk was very helpful.

Self

10/10

Exceptional

10 Jun 2026

bryan

Everything went perfect the check in was quick and efficient,along with a nice clean room.

Self

2/10

Poor

05 Jun 2026

Annie

I was placed in the third floor and it smelled SO BAD. Like genuinely. It was so bad that I asked to be switched out of the room, but the smell made me so nauseous that I threw up the whole night. Day 2 of my trip was spent in a hotel bed because of this place. I tried to wait for the manager to arrive the next morning but he/she never came in. I left as soon as possible because I couldn’t stay in that place anymore. Do yourself a favor, spend that $30 extra and don’t come here :) Still waiting to be contacted by the manager. I left all my information and that was a week ago.

6/10

Pleasant

03 Jun 2026

Leticia

The electric stove was giving use issue and only one of the burners worked

Partner

10/10

Exceptional

02 Jun 2026

bryan

Clean room and staff were excellent.

Self

10/10

Exceptional

02 Jun 2026

bryan

Staff and a clean room.

Self

10/10

Exceptional

31 May 2026

Isaac

The young man who checked me in was very helpful in understanding all of the available perks and amenities that the hotel offered to us... Sadly I didnt get his name but very helpful guy!! Thanks

Self

4/10

Poor

27 May 2026

Tyler

I've been to a few extended stays. This one was probably the poorest. The room smelled awful. The air conditioner was working, but with a broken fan that was incredibly loud, making it even louder than the highway noise directly out the window.

There are no doors on any of the cabinets. Which of course this being a pet friendly hotel, made it really difficult to keep the cat food away from the cats. Also, when I called about the pet fee I was given a lower rate than what I was given at the front desk.

The door was incredibly difficult to open to the room, and some guy came in with a power tool to just like shave it I guess? That didn't get fixed. The ceiling in the bathroom has peeling paint and it's just slowly flaking over everything in the bathroom.

The staff were kind. They provided what they could, and admitted when they couldn't.

The biggest problem here is miscommunication. Multiple people had different information about amount of guests. Who was staying in my room. It was a circus.

Pet

10/10

Exceptional

20 May 2026

Maricela

Amazing staff

Family_with_children

6/10

Pleasant

18 May 2026

Robert

I’m a firm believer you get what you pay for! This room was very inexpensive. The bed was comfortable and clean, but the hallway had a wretched smell and I’m pretty sure the trash room was full and the door wouldn’t shut so the smell poured out it was disgusting. I should’ve changed rooms but I didn’t. We were on the 3rd for refernce.

Partner

8/10

Excellent

17 May 2026

aryn

Missing towels and spider webs and dead ants on wall as well as a bathroom fan that dont turn off but otherwise great location and friendly staff.

Partner

2/10

Poor

08 May 2026

Chanjira

Nothing

Self

2/10

Poor

03 May 2026

Jessica

Room infested with roaches. So disgusting

6/10

Pleasant

28 Apr 2026

Stephen

We were given an unclean room with no bedding. We had to schlep our stuff back and forth to get to a room with sheets. After these late night shenanigans everything was okay

Friends

6/10

Pleasant

24 Apr 2026

Sandra

It's not all the way clean moved the bed a little and there was old chips and a roach came out of the bed. Ventilation in the restroom didn't work made the floors more wet than they should of been

6/10

Pleasant

21 Apr 2026

Nahomi

Walls and carpet need to be redone

2/10

Poor

18 Apr 2026

Tariq

Bug infested

4/10

Poor

16 Apr 2026

Brigitte

The staff were understanding and very helpful when we checked out shortly after checking in due to how dirty our room was. There was a cockroach issue, the floor was sticky in places, and there were food particles on the floor in our room. The hotel is older which isn't an issue, but the cleanliness was problematic, and I did not feel like I could stay there for the night.

Family_with_children

8/10

Excellent

15 Apr 2026

Debra

Yes

Self

6/10

Pleasant

13 Apr 2026

martin

safe, clean place to stay with minimal services, but friendly and willing. Short on staff.
rooms, countertops very run-down. Ok, but a hotel is not your mom's old home....
I cannot say it's a good value anymore, not at $372 for two nights. would go elsewhere...

Self

10/10

Exceptional

07 Apr 2026

bryan

Exceptional value.

10/10

Exceptional

28 Mar 2026

Karla

Great

Partner

2/10

Poor

25 Mar 2026

Patricia

The pictures in the app were nothing like what they looked like in real life. The rules were old. They were dirty. The stove was dirty. There was dust all over the toilet was old and dirty. It was not a good stay at all. I will never stay in this hotel again. I took a friend with me and I was very embarrassed because I was paying for the rooms to give us a nice weekend away.

Friends_and_family Friends

2/10

Poor

23 Mar 2026

Ashley

Roaches in room

6/10

Pleasant

22 Mar 2026

Gerald

Yes

Self

10/10

Exceptional

14 Mar 2026

Saul

Internet was fast. Staff was nice and remembered my name. Air condition was strong.
Bathroom was a bit flimsy?

Friends

4/10

Poor

10 Mar 2026

Monica

bathroom sink is clogged, takes a while for the water to drain down. Bugs crawling on the floor, refrigerator is locked-can't be open. garbage outside the main lobby is overflowing.

Family_with_children

10/10

Exceptional

05 Mar 2026

bryan

Yes

Self

2/10

Poor

22 Feb 2026

Marcus

Should 1st off the lobby was dirty and smelled unclean, the floors look like they haven’t been cleaned in YEARS, as soon as we walked into the room we were met with an overwhelming chemical smell later to be identified as a roach bomb. There was 2 dead roaches on the bed, baby roaches crawling on the bathroom counter. After complaining all I was told was sorry but there is nothing a can do. I couldn’t be switched to another room or get a refund after only being there for 5 minutes. I left and did not stay at this property. Hotels.com should be ashamed to be affiliated with this place

8/10

Excellent

22 Feb 2026

Cristina

The staff has been amazing, my pet and I have felt safe, and we have not had any issues during our stay.

Pet

8/10

Excellent

22 Feb 2026

Cristina

The staff was amazing. Super respectful and hardworking group. I would definitely stay again.

Pet

2/10

Poor

20 Feb 2026

Anthony

The heat did not work at all. The remote for the TV didn’t work properly so I had to get another one, and that one didn’t work, so I had to go back to the front desk and get another one. They had given me a room right by the freeway so I heard traffic majority of the night and it took awhile to get to sleep. And then in the morning after a shower there wasn’t a blow dryer to dry my hair with. So all in all it wasn’t a good stay.

Self

2/10

Poor

20 Feb 2026

Brittany

There were bugs in the room. I will never stay there again. It was so gross!

Partner

6/10

Pleasant

15 Feb 2026

Agnes

Excellent service with the managerJose and other team. But when I informed the front desk of the roaches in my room, he promised to transfer me to another room but it didn’t happen. severe cockroach infestation in a hotel requires immediate, professional fumigation and pest control, as these pests are serious sanitation hazards that breach the legal duty to provide habitable, clean accommodation.
Also my room is next to the highway so it’s really very noisy. I took a photo of a roach in my room ceiling. I also saw them in the hallway with another guest as a witness. I should have taken more photos of baby roaches at night. I should get a refund at least of some of my payment. I’m still thankful I have a place to stay.

Business Self

6/10

Pleasant

08 Feb 2026

Silvia

Check in was bad and found a roach in my clothes

Business Self

8/10

Excellent

08 Feb 2026

Ngai Chui

Clean room, friendly staff.Convenient location to a lot of cafes and restaurants. Has some noise from the freeway. Breakfast ha minimal amount of food.

10/10

Exceptional

04 Feb 2026

bryan

Perfect

2/10

Poor

04 Feb 2026

Joseph

The place was dirty. There were cockroaches. You have to \"ask\" for shampoo but no one tells you. The shower drain was slow and tub filled. The shower head was in ill repair. It was disgusting and I will never stay in one of those places again.

Business Self

2/10

Poor

01 Feb 2026

Vitaly

Checked in at Extended Stay America Hotel located at 401 E. Santa Clara St., Arcadia, CA 91006 on 1/24/2026. Hotel stay was uneventful until 1/27 when hotel staff refused allowing me enter the room in the evening of 1/27/2026, claiming \"room damage\". The reason for the \"room damage\" was open window. Window was open in a normal way as intended. It can be opened and closed, in a normal regular way. Window was not locked nor fixed in place. There is no damage and was no damage. Nevertheless I was not let back in the room. Hotel staff refused return of my personal property which remained in the room. I demanded to see the manager. Manager was not at work. Hotel staff reluctantly agreed to return my personal property after telephone conversation with property manager. Hotel staff refused making new booking for a different room. I made new online reservation at ESA site at the same property for 1/27 through 1/28/2026. Front desk attendant still refused letting me in the room and cancelled my new reservation instead against my wish.
A strange experience to say the least. I stayed at ESA properties many times. Experience was always positive. Hotel staff was always polite and helpful. What is going on at this property?
Respectfully yours / Vitaly Feingold

Business Self

6/10

Pleasant

27 Jan 2026

Rachel

Tv stopped working, staff attended the front desk during the day but at night there was no one there and no call button or bell to ask questions. It was a decent place to sleep that allowed us to bring our dog but I don't think we'll be back.

Leisure Pet

6/10

Pleasant

25 Jan 2026

Suzanne

The staff was very courteous. Room shower had poor water pressure and poor hot water. Pet fees are ridiculous considering i paid to stay there for 3 weeks. Laundry room use was also expensive.

Leisure Pet

4/10

Poor

21 Jan 2026

Diana

the breakfast menu was very limited, the hallways were very dirty, they haven't vacuum at all in weeks, literally they were very dusty, and you can see the same cereal on the hallways carpet for the whole week

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

bryan

Excellent

Business Self

10/10

Exceptional

19 Jan 2026

bryan

Great place to stay, regardless of coet

Business Self

8/10

Excellent

17 Jan 2026

YINGLING

The room has a window that facing a busy road( not sure if it’s freeway) horrible noise at night, but the staff there were really nice and helpful, love them

Business Self

2/10

Poor

17 Jan 2026

Regina

The bed was very old but it was still ok… after a while I didn’t notice it until I moved.

There were roaches and the building smells like it is notoriously toxic to humans. That’s why I left

Business Self

2/10

Poor

12 Jan 2026

Regidia

The room felt dingy. The cleanlinedd standard was confirmed when we saw (and killed) 2 bugs in the kitchen area.

The heater didn't work. So staff gave us extra blankets.

There wasn't enough hot water. The staff said they couldn't get a technician in for the water heater since it was the holidays.

Worst stay ever. The only reason we begrudgingly stayed was because we were just too exhausted to pack up again.

Business Family_with_children

2/10

Poor

11 Jan 2026

Kristin

This hotel was nasty. It was old and run down. The bathroom was not clean. My room was just a few yards from the interstate and was very loud, so much so that I could not sleep. The heat didn’t work in my room and it was very chilly. I left the hotel after one night, despite having an 3 night reservation, and went elsewhere.

Leisure Self

4/10

Poor

09 Jan 2026

maria

Didnt go to breakfast. This olace needs lots of cleaning.

Partner

6/10

Pleasant

07 Jan 2026

Georgina

The staff was friendly and it was easy to check in and get my room. The location was close to everything. The room was spacious. We had 2 queen beds and a small kitchen. Beds were comfortable. So if you’re looking for someplace just to rest for the night and you’re in a budget, it did its job. The con’s… the bathroom wasn’t the cleanest. It could have used more attention to detail such as the constant drip from the tub faucet, corners of the tub were dirty, paint was peeling a bit. We found 2 roaches in the kitchen so we made sure to not buy any food and we down not put our bags on the counters. I’ve stayed at a few extended stays that were top quality and this place was decent but I was grossed out about the roaches we saw. :(

Friends_and_family Family

4/10

Poor

06 Jan 2026

Giselle

My partner and I stayed here New Years Eve/ Day. At around 8am a lady worker unlocked our door & tried coming inside our room (thinking nobody was in the room). I stepped outside to see if it was room service & saw nothing. I’m only left to believe that they were trying to come inside the room to steal. I will not be staying here anymore.

10/10

Exceptional

01 Jan 2026

Marc

Yes

Leisure

10/10

Exceptional

01 Jan 2026

bryan

Didn't use
Ac perfect

4/10

Poor

29 Dec 2025

Naga

TV don’t work
Very cheap quality towels and Linen
We got kitchenware for only one room out of two rooms for two families
WiFi is not free,
Listing says free WiFi and TV
Breakfast is horrible, black coffee, protein bars, packed cold muffins and Quaker Oats.
Not worth for the money they ask for.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Donna

Didn't like having to ask for coffee maker at the front desk. Kitchen didn't have anything in it. You had to ask for everything at the front desk.

Leisure Partner

4/10

Poor

23 Dec 2025

Leslie

The toilet in my room ran all day and night and would not flushhe properly. Since the maintenance crew was on vacation I had to move rooms. The new room smelled like molasses and the windows wouldn't open so cooking wasn't an option. The place is full of cockroaches.

2/10

Poor

12 Dec 2025

Holly

The room was dirty, trash bag left in the sink, prime in the floor around toilet, dead bugs, hole in the wall and even after asking TWICE no one came to fix anything. Then the TV stopped working! Most of the staff were nice but being told they “didn’t have time” to come clean my room (and I was stuck for 4 days!!!) I gave up.

Business

8/10

Excellent

10 Dec 2025

Tara

I didn't use the kitchen. The area was not so clean. Animal feces.

6/10

Pleasant

05 Dec 2025

Alejandra

Yes need more c leaning

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Paul

Nice clean room and great staff

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Kapil

Staff

Friends_and_family Family

4/10

Poor

26 Nov 2025

talora

The best part of this hotel is the location—it’s within walking distance to many attractions, restaurants, and shops. Unfortunately, the rest leaves much to be desired. The staff are spread thin and inconsistent—some are very kind, others can be quite rude. The room I stayed in was not clean upon arrival, and despite assurances, it was never cleaned during my stay. The halls are often dirty, and trash is frequently left around the property. The mattress was lumpy and strange, covered in an unusual plastic that made sleeping uncomfortable. Laundry is a hassle—the machines actually started smoking when I tried to use them, and long-term guests are treated like an afterthought (“bring your towel, we’ll give you another”). Most long-term guests seemed unwell and had support animals, which may be a concern for some. There are a lot of non-guests walking around outside and created an unsafe feeling. Overall, the vibe feels like the staff are doing you a favor by letting you stay rather than providing service for paying guests. I would recommend staying elsewhere.

Business_and_leisure Pet

2/10

Poor

25 Nov 2025

Anders

worn down, not clean and the smell in the room was terrible

Self

10/10

Exceptional

24 Nov 2025

Raquel

Clean rooms. Quite & safe area.

Leisure

10/10

Exceptional

17 Nov 2025

Markus

Yes

Partner

2/10

Poor

14 Nov 2025

marisha

Found a roach in the room crawling near the sink (where bath towels are placed). Recorded a video, checked out the hotel because of this. The front desk was unbothered about the roach and would not provide me with anything showcasing I checked out of the hotel. Insisting it would not show I checked out until the 11am check out the following morning which was untrue. Guest relations was closed. So a 800 number for a hotel chain was useless as was any person I came in contact with. Will never book a hotel here nor will I ever use this platform.

6/10

Pleasant

12 Nov 2025

Elmer

The building is visibly old with heavily stained bath tubs and sinks. I don’t mind those. What I mind was the cleanliness - hairs on the bath tub, cockroach in the bathroom and toilet that had questionable marks in it. I gave it a 3 bec of the price and the staff. Forget about the breakfast altogether.

Business

10/10

Exceptional

11 Nov 2025

Alejandro

The room was great for the price definitely recommend this for those are going to be staying in the area

6/10

Pleasant

09 Nov 2025

Martin

The room was dirty, It looked like a hospital room, smelled like smoke although it was a non-smoking room and had signs of a roach infestation.

Even for the price we got it for, it doesn't seem like a suitable accommodation.

4/10

Poor

08 Nov 2025

Sandra

Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .

Friends_and_family Family

4/10

Poor

06 Nov 2025

Jonathan

Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. I am booking rooms every week for our guys because we have a job in San Marino.

Business

8/10

Excellent

05 Nov 2025

Carol

Friendly, helpful staff is number one.

4/10

Poor

05 Nov 2025

Shantal

The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great

Friends_and_family Family

4/10

Poor

01 Nov 2025

Cara

The room was uncomfortable. The breakfast was Tiny not much to choose from.

Business

10/10

Exceptional

30 Oct 2025

Frank

Great service and nice room as always.

Leisure Friends

8/10

Excellent

29 Oct 2025

Alejandra

The carpet was spots

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

bryan

Perfect

Business Self

10/10

Exceptional

26 Oct 2025

bryan

Had great stay!!

Business Self

4/10

Poor

26 Oct 2025

Miguel A

At night time it was some cockroaches in the kitchen room and bathroom

Business Family_with_children

4/10

Poor

19 Oct 2025

Scott

The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.

Leisure Partner

4/10

Poor

18 Oct 2025

William

The hotel and rooms are not what the website photos represented. The rooms and furnishings are very dated. Like from the 1980s or 90s. The kitchen had a hot plate appliance I have not seen since TV shows from a long time ago! Definitely can use a full refurbishing.

Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.

Leisure Family_with_children