Extended Stay America - Los Angeles

Extended Stay America - Los Angeles - Arcadia

United States , Los Angeles - CA
ARCADIA, 401 E Santa Clara Street
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100 reviews shown

10/10

Exceptional

14 Mar 2026

Saul

Internet was fast. Staff was nice and remembered my name. Air condition was strong.
Bathroom was a bit flimsy?

Friends

4/10

Poor

10 Mar 2026

Monica

bathroom sink is clogged, takes a while for the water to drain down. Bugs crawling on the floor, refrigerator is locked-can't be open. garbage outside the main lobby is overflowing.

Family_with_children

10/10

Exceptional

05 Mar 2026

bryan

Yes

Self

2/10

Poor

22 Feb 2026

Marcus

Should 1st off the lobby was dirty and smelled unclean, the floors look like they haven’t been cleaned in YEARS, as soon as we walked into the room we were met with an overwhelming chemical smell later to be identified as a roach bomb. There was 2 dead roaches on the bed, baby roaches crawling on the bathroom counter. After complaining all I was told was sorry but there is nothing a can do. I couldn’t be switched to another room or get a refund after only being there for 5 minutes. I left and did not stay at this property. Hotels.com should be ashamed to be affiliated with this place

8/10

Excellent

22 Feb 2026

Cristina

The staff has been amazing, my pet and I have felt safe, and we have not had any issues during our stay.

Pet

8/10

Excellent

22 Feb 2026

Cristina

The staff was amazing. Super respectful and hardworking group. I would definitely stay again.

Pet

2/10

Poor

20 Feb 2026

Anthony

The heat did not work at all. The remote for the TV didn’t work properly so I had to get another one, and that one didn’t work, so I had to go back to the front desk and get another one. They had given me a room right by the freeway so I heard traffic majority of the night and it took awhile to get to sleep. And then in the morning after a shower there wasn’t a blow dryer to dry my hair with. So all in all it wasn’t a good stay.

Self

2/10

Poor

20 Feb 2026

Brittany

There were bugs in the room. I will never stay there again. It was so gross!

Partner

6/10

Pleasant

15 Feb 2026

Agnes

Excellent service with the managerJose and other team. But when I informed the front desk of the roaches in my room, he promised to transfer me to another room but it didn’t happen. severe cockroach infestation in a hotel requires immediate, professional fumigation and pest control, as these pests are serious sanitation hazards that breach the legal duty to provide habitable, clean accommodation.
Also my room is next to the highway so it’s really very noisy. I took a photo of a roach in my room ceiling. I also saw them in the hallway with another guest as a witness. I should have taken more photos of baby roaches at night. I should get a refund at least of some of my payment. I’m still thankful I have a place to stay.

Business Self

6/10

Pleasant

08 Feb 2026

Silvia

Check in was bad and found a roach in my clothes

Business Self

8/10

Excellent

08 Feb 2026

Ngai Chui

Clean room, friendly staff.Convenient location to a lot of cafes and restaurants. Has some noise from the freeway. Breakfast ha minimal amount of food.

10/10

Exceptional

04 Feb 2026

bryan

Perfect

2/10

Poor

04 Feb 2026

Joseph

The place was dirty. There were cockroaches. You have to \"ask\" for shampoo but no one tells you. The shower drain was slow and tub filled. The shower head was in ill repair. It was disgusting and I will never stay in one of those places again.

Business Self

2/10

Poor

01 Feb 2026

Vitaly

Checked in at Extended Stay America Hotel located at 401 E. Santa Clara St., Arcadia, CA 91006 on 1/24/2026. Hotel stay was uneventful until 1/27 when hotel staff refused allowing me enter the room in the evening of 1/27/2026, claiming \"room damage\". The reason for the \"room damage\" was open window. Window was open in a normal way as intended. It can be opened and closed, in a normal regular way. Window was not locked nor fixed in place. There is no damage and was no damage. Nevertheless I was not let back in the room. Hotel staff refused return of my personal property which remained in the room. I demanded to see the manager. Manager was not at work. Hotel staff reluctantly agreed to return my personal property after telephone conversation with property manager. Hotel staff refused making new booking for a different room. I made new online reservation at ESA site at the same property for 1/27 through 1/28/2026. Front desk attendant still refused letting me in the room and cancelled my new reservation instead against my wish.
A strange experience to say the least. I stayed at ESA properties many times. Experience was always positive. Hotel staff was always polite and helpful. What is going on at this property?
Respectfully yours / Vitaly Feingold

Business Self

6/10

Pleasant

27 Jan 2026

Rachel

Tv stopped working, staff attended the front desk during the day but at night there was no one there and no call button or bell to ask questions. It was a decent place to sleep that allowed us to bring our dog but I don't think we'll be back.

Leisure Pet

6/10

Pleasant

25 Jan 2026

Suzanne

The staff was very courteous. Room shower had poor water pressure and poor hot water. Pet fees are ridiculous considering i paid to stay there for 3 weeks. Laundry room use was also expensive.

Leisure Pet

4/10

Poor

21 Jan 2026

Diana

the breakfast menu was very limited, the hallways were very dirty, they haven't vacuum at all in weeks, literally they were very dusty, and you can see the same cereal on the hallways carpet for the whole week

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

bryan

Excellent

Business Self

10/10

Exceptional

19 Jan 2026

bryan

Great place to stay, regardless of coet

Business Self

8/10

Excellent

17 Jan 2026

YINGLING

The room has a window that facing a busy road( not sure if it’s freeway) horrible noise at night, but the staff there were really nice and helpful, love them

Business Self

2/10

Poor

17 Jan 2026

Regina

The bed was very old but it was still ok… after a while I didn’t notice it until I moved.

There were roaches and the building smells like it is notoriously toxic to humans. That’s why I left

Business Self

2/10

Poor

12 Jan 2026

Regidia

The room felt dingy. The cleanlinedd standard was confirmed when we saw (and killed) 2 bugs in the kitchen area.

The heater didn't work. So staff gave us extra blankets.

There wasn't enough hot water. The staff said they couldn't get a technician in for the water heater since it was the holidays.

Worst stay ever. The only reason we begrudgingly stayed was because we were just too exhausted to pack up again.

Business Family_with_children

2/10

Poor

11 Jan 2026

Kristin

This hotel was nasty. It was old and run down. The bathroom was not clean. My room was just a few yards from the interstate and was very loud, so much so that I could not sleep. The heat didn’t work in my room and it was very chilly. I left the hotel after one night, despite having an 3 night reservation, and went elsewhere.

Leisure Self

4/10

Poor

09 Jan 2026

maria

Didnt go to breakfast. This olace needs lots of cleaning.

Partner

6/10

Pleasant

07 Jan 2026

Georgina

The staff was friendly and it was easy to check in and get my room. The location was close to everything. The room was spacious. We had 2 queen beds and a small kitchen. Beds were comfortable. So if you’re looking for someplace just to rest for the night and you’re in a budget, it did its job. The con’s… the bathroom wasn’t the cleanest. It could have used more attention to detail such as the constant drip from the tub faucet, corners of the tub were dirty, paint was peeling a bit. We found 2 roaches in the kitchen so we made sure to not buy any food and we down not put our bags on the counters. I’ve stayed at a few extended stays that were top quality and this place was decent but I was grossed out about the roaches we saw. :(

Friends_and_family Family

4/10

Poor

06 Jan 2026

Giselle

My partner and I stayed here New Years Eve/ Day. At around 8am a lady worker unlocked our door & tried coming inside our room (thinking nobody was in the room). I stepped outside to see if it was room service & saw nothing. I’m only left to believe that they were trying to come inside the room to steal. I will not be staying here anymore.

10/10

Exceptional

01 Jan 2026

Marc

Yes

10/10

Exceptional

01 Jan 2026

bryan

Didn't use
Ac perfect

4/10

Poor

29 Dec 2025

Naga

TV don’t work
Very cheap quality towels and Linen
We got kitchenware for only one room out of two rooms for two families
WiFi is not free,
Listing says free WiFi and TV
Breakfast is horrible, black coffee, protein bars, packed cold muffins and Quaker Oats.
Not worth for the money they ask for.

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Donna

Didn't like having to ask for coffee maker at the front desk. Kitchen didn't have anything in it. You had to ask for everything at the front desk.

Leisure Partner

4/10

Poor

23 Dec 2025

Leslie

The toilet in my room ran all day and night and would not flushhe properly. Since the maintenance crew was on vacation I had to move rooms. The new room smelled like molasses and the windows wouldn't open so cooking wasn't an option. The place is full of cockroaches.

2/10

Poor

12 Dec 2025

Holly

The room was dirty, trash bag left in the sink, prime in the floor around toilet, dead bugs, hole in the wall and even after asking TWICE no one came to fix anything. Then the TV stopped working! Most of the staff were nice but being told they “didn’t have time” to come clean my room (and I was stuck for 4 days!!!) I gave up.

Business

8/10

Excellent

10 Dec 2025

Tara

I didn't use the kitchen. The area was not so clean. Animal feces.

6/10

Pleasant

05 Dec 2025

Alejandra

Yes need more c leaning

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Paul

Nice clean room and great staff

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Kapil

Staff

Friends_and_family Family

4/10

Poor

26 Nov 2025

talora

The best part of this hotel is the location—it’s within walking distance to many attractions, restaurants, and shops. Unfortunately, the rest leaves much to be desired. The staff are spread thin and inconsistent—some are very kind, others can be quite rude. The room I stayed in was not clean upon arrival, and despite assurances, it was never cleaned during my stay. The halls are often dirty, and trash is frequently left around the property. The mattress was lumpy and strange, covered in an unusual plastic that made sleeping uncomfortable. Laundry is a hassle—the machines actually started smoking when I tried to use them, and long-term guests are treated like an afterthought (“bring your towel, we’ll give you another”). Most long-term guests seemed unwell and had support animals, which may be a concern for some. There are a lot of non-guests walking around outside and created an unsafe feeling. Overall, the vibe feels like the staff are doing you a favor by letting you stay rather than providing service for paying guests. I would recommend staying elsewhere.

Business_and_leisure Pet

2/10

Poor

25 Nov 2025

Anders

worn down, not clean and the smell in the room was terrible

Self

10/10

Exceptional

24 Nov 2025

Raquel

Clean rooms. Quite & safe area.

Leisure

10/10

Exceptional

17 Nov 2025

Markus

Yes

Partner

2/10

Poor

14 Nov 2025

marisha

Found a roach in the room crawling near the sink (where bath towels are placed). Recorded a video, checked out the hotel because of this. The front desk was unbothered about the roach and would not provide me with anything showcasing I checked out of the hotel. Insisting it would not show I checked out until the 11am check out the following morning which was untrue. Guest relations was closed. So a 800 number for a hotel chain was useless as was any person I came in contact with. Will never book a hotel here nor will I ever use this platform.

6/10

Pleasant

12 Nov 2025

Elmer

The building is visibly old with heavily stained bath tubs and sinks. I don’t mind those. What I mind was the cleanliness - hairs on the bath tub, cockroach in the bathroom and toilet that had questionable marks in it. I gave it a 3 bec of the price and the staff. Forget about the breakfast altogether.

Business

10/10

Exceptional

11 Nov 2025

Alejandro

The room was great for the price definitely recommend this for those are going to be staying in the area

6/10

Pleasant

09 Nov 2025

Martin

The room was dirty, It looked like a hospital room, smelled like smoke although it was a non-smoking room and had signs of a roach infestation.

Even for the price we got it for, it doesn't seem like a suitable accommodation.

4/10

Poor

08 Nov 2025

Sandra

Room dirty, it was very noise all day and night. I don’t know where that come from if it was the ac .

Friends_and_family Family

4/10

Poor

06 Nov 2025

Jonathan

Staff. Very unprofessional. I spoke with the manager, Jose, after requesting a room clean. He told me it would be an additional charge and that they could clean that day. I said okay. The room was never cleaned, and the people at the front desk have such attitudes, along with lying about reaching out to the manager. She said Well, nobody is here to clean the room. What happened to hotels serving the customers, and let's start with having enough rooms cleaned that there is never a question of whether they have a room or not. I am booking rooms every week for our guys because we have a job in San Marino.

Business

8/10

Excellent

05 Nov 2025

Carol

Friendly, helpful staff is number one.

4/10

Poor

05 Nov 2025

Shantal

The pillow had a stain on it, you guys do not provide hair dryers. Did not have shampoo and stuff other than that it was great

Friends_and_family Family

4/10

Poor

01 Nov 2025

Cara

The room was uncomfortable. The breakfast was Tiny not much to choose from.

Business

10/10

Exceptional

30 Oct 2025

Frank

Great service and nice room as always.

Leisure Friends

8/10

Excellent

29 Oct 2025

Alejandra

The carpet was spots

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

bryan

Perfect

Business Self

10/10

Exceptional

26 Oct 2025

bryan

Had great stay!!

Business Self

4/10

Poor

26 Oct 2025

Miguel A

At night time it was some cockroaches in the kitchen room and bathroom

Business Family_with_children

4/10

Poor

19 Oct 2025

Scott

The property and staff were average but the room itself but poor to dingy, bedroom door hit door jam, bathroom door didn’t lock shower head although may have been for handicap accessible, was really low couldn’t stand underneath it. Floor was sticky.

Leisure Partner

4/10

Poor

18 Oct 2025

William

The hotel and rooms are not what the website photos represented. The rooms and furnishings are very dated. Like from the 1980s or 90s. The kitchen had a hot plate appliance I have not seen since TV shows from a long time ago! Definitely can use a full refurbishing.

Biggest problem is this hotel uses super strong chemicals to clean. During the stay, the entire room smelled like chemicals & strong bleach. We tried opening windows to air out literally all day, but it simply did not help as it was too strong.

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Alicia

My stay was comfortable, the staff was friendly and helpful. The bed was ok as far as comfort. The free breakfast was a nutrition fruit bar and coffee, but I’m thankful. The cleanliness was ok, was able to tolerate some things. I did report some findings to the staff.

6/10

Pleasant

13 Oct 2025

Vince

We rented 2 rooms , 1 was ready the other was not cleaned yet ,had to be moved to a 2nd room,

2/10

Poor

12 Oct 2025

Norma

My bed had hair (not mine) the bathroom was moldy, creamer container for coffee was empty and I asked for more and was told “no” waiting on shipment. Trashcans in the building overflowing with trash, hotel rug was discussing. It was gross hotel all the way around!!!

2/10

Poor

10 Oct 2025

YUN CHI

Web said house keeping can be done on request. Turned out guests have to stay for two weeks to have rooms cleaned. Guests have to bring down used towels to change new ones. On second day of our stay we did that n the staff said they ran out of fresh towels! Returned at nite, we wanted to do laundry. Turned out machines not working. The room was locked! Breakfast is poorer than basic.Have food on the table. Serve yourself is fine. But nowhere to eat. Had to bring food to the room to eat. We decided to check out one day early. Don’t book this hotel!

Family

10/10

Exceptional

04 Oct 2025

Matthew

Nice location and room was completely fine.

Leisure Self

10/10

Exceptional

30 Sep 2025

Kenya

Very welcoming staff, it was a few people that arrived at the same time, but they got us right into our rooms. Lillyana, Jackie Adriana we’re very nice the time that I was there I would recommend this hotel again

Business_and_leisure Partner

6/10

Pleasant

29 Sep 2025

Aireen

Key card does not work half the time

Partner

10/10

Exceptional

27 Sep 2025

Kamisha

The manager was so accommodating and nice, all of the other staff members were so friendly except

Business

2/10

Poor

27 Sep 2025

Jaime

The hotel receptionist was terrible. That’s all I have to say

Leisure Partner

10/10

Exceptional

25 Sep 2025

Anthony

All of the staff were very professional and friendly.

Leisure

8/10

Excellent

25 Sep 2025

Kenya

Property was clean, front desk were very polite and helpful, very good experience with Jackie Lilliana

Leisure

10/10

Exceptional

25 Sep 2025

Rolando

For those of us who lost our House in the fire, this has been a great temporary home. I’ve been in 5 Hotels since the fires, Extended stay Arcadia is Affordable, Convenient, Clean, very comfortable rooms, easy parking, great coffee in the morning, and lots of Restaurants close by. But the best thing is the staff, they’re always ready to help you and provide you with what ever You need. Thank you guys.

10/10

Exceptional

23 Sep 2025

Jeronah

The room was clean, especially the deluxe room. There are only two of them on the property. The staff was wonderful, especially Jackie. She is one of the managers and she does everything from cleaning rooms to fixing elevators to being personable and professional.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Kathleen

I have enjoyed my stay and the staff at the Arcadia Extended Stay. All of the folks who work here are courteous and helpful. I would recommend people I know to stay at the Arcadia location. The general manager is professional and takes care of business. The folks who work behind the counter in whatever position they hold are also courteous and professional.

10/10

Exceptional

20 Sep 2025

Marvin

As always pleasant stay. The workers are extra nice .

Self

8/10

Excellent

19 Sep 2025

sandra

Not a bad place to stay. Friendly staff

Business_and_leisure Self

10/10

Exceptional

19 Sep 2025

Carrie

I little walking needed but great bargain

I chose this hotel based on price and reviews. I was very pleased with the stay and would definitely stay there again. Having a kitchen with stovetop, fridge, freezer, sink was so convenient The website mentions kitchen \"kits\" for purchase, but they were free from the front desk and included a dish drainer, colander, toaster, coffee maker (and coffee), dish soap, kitchen towels, silverware, plates bowls and cups, a pot and a pan, cooking utensils, and a cutting board. In the bathroom, hand and body soap and towels were provided and shampoo was available upon request. They do not do housekeeping mid-stay unless you are staying multiple weeks, but they gladly provide restock of trash bags, towels, etc.

The staff were friendly and helpful. The \"breakfast\" was granola bars, instant oatmeal packs, and frozen muffins. Soda vending was $3+ and washer and dryer were $4.50 per each load each machine (so $9 for full wash/dry) -- all vending takes only credit cards.

The rooms were clean and a bit outdated, but included conveniences like a reclining chair, dining table, desk, etc. lots of lighting and electric plugs were available. Even though my room faced the busy freeway, it was nearly silent when the windows were closed. Even when the parking lot was nearly full, I barely saw or heard any other guests all week. The water was hot and high pressure and the bed was comfortably firm. The A/c was splendid.

The location was 0.7 to 1.0 miles to Metro and stores.

6/10

Pleasant

19 Sep 2025

Francie

The condition of the room was poor. Chipped paint, cupboard doors were removed, the furniture was chipped, the toilet was 2 feet away from the wall leaving a large open space behind it.

Leisure Friends

6/10

Pleasant

17 Sep 2025

Luis Gil

Good pit stop, stayed only for 1 night, I would not stay for vacation tho

Business Family

4/10

Poor

13 Sep 2025

Mama

When I got to my room there were no dishes, silverware, coffee pot, toaster, pots and pans. The cupboards were bare. The flooring looked and felt like it hadn't been cleaned in a long time. My bare feet were black. I even took photos of them. There is no oven, not even a toaster oven. No hair dryer or shampoo. The fridge froze anything on the bottom. And let's not forget the roaches. I killed 6 and saw at least 8 roaches in the week I stayed there. Vegetation was overgrown blocking sidewalks making it difficult to maneuver my luggage on the sidewalks.

I do NOT recommend this facility.

Leisure Self

6/10

Pleasant

11 Sep 2025

Danielle

The beds were very poor quality and the floors were sticky-dirty. But everything in the room was in good working order and the staff was nice. Parking is easy.

Business Friends

2/10

Poor

07 Sep 2025

Sarah

The absolute worst…

The people at the front desk were very nice and friendly. The facilities however, were terrible. The room smelled of cooked food and it never dispersed during the time that we were there and the room itself was in the worst condition I have ever seen a hotel. I’ve never stayed in a room that was so badly damaged the table had a broken leg. The wall had a patched up hole and wasn’t painted. The countertops in the kitchen were just battered and burned, and the bathroom itself was terribly dirty. One part of the wall looked like it had mold and the shower had dirt stains. The faucet in the shower was covered with water deposits and a black substance, possibly mold. Behind the door in the living space there were crumbs and other debris on the floor. The bedding also had a footprint on it like someone had stood on the bed. If my friend I had had the ability to stay elsewhere, we would have but due to most of the hotels in the area being sold out due to the Oasis concert, there was nothing we could do. The property itself outside the hotel is not very appealing either. It appears that people sleep in their cars at the hotel. I didn’t feel safe staying here either. In the stairwell, it smelled of marijuana. If I had known it would be this way, we would have booked elsewhere. This is hands down the worst hotel I have ever stayed at.

Friends_and_family Family

8/10

Excellent

07 Sep 2025

Mariana

N/a

Leisure Family

4/10

Poor

06 Sep 2025

Valerie

Not pet friendly not family friendly

Someone wasn't trying to pry the room door opened.
Not unwelcomed guests in the parking lot and not around the bedroom windows. 😜

4/10

Poor

03 Sep 2025

Edwin

The staff was awesome and helpful but the room itself was not all that great. We were there for only one night so thats why we didnt make a fuss about things. Room appeared to be \"clean\" but it smelled bad, it was so bad that we had to run out and get an air freshner.

6/10

Pleasant

02 Sep 2025

Shops

2/10

Poor

30 Aug 2025

Julie

Didn't like anything about the hotel. No maid service, it was dirty and there was no remote to the TV. They smoke alarm was broken, and there charging me for it

Business Pet

10/10

Exceptional

30 Aug 2025

Kathleen

I will recommend the Arcadia location. The general manager and front desk people were pleasant, knowledgeable and helpful. I felt like a welcomed guest. With all the duties to attend to, people were ready to assist. The place is clean and the breakfast in the morning is a plus. A good experience all the way around.

Business_and_leisure Self

10/10

Exceptional

27 Aug 2025

Maria

Comfortable stay

Amazing experience and customer service went above and beyond. Adriana specifically make feel comfortable in my stay . I will definitely continue staying there .

Self

6/10

Pleasant

23 Aug 2025

Pauline

Business Family

6/10

Pleasant

20 Aug 2025

Prasanna

Rooms were not to the expectations. Very old property

Leisure Family

10/10

Exceptional

19 Aug 2025

Anthony

Good

10/10

Exceptional

17 Aug 2025

Kevin

8/10

Excellent

15 Aug 2025

David

The convenience around the hotels, neighborhood, shopping, etc.

2/10

Poor

13 Aug 2025

Verified traveler

Don't do it!

Walked up to the thrid floor to go to my room and the entire floor smelled like marijuana. I left immediately and requested a refund. Room looked clean, but old and run down.

Self

2/10

Poor

12 Aug 2025

mudasir

This hotel was very bad location I was goods in a car all goods is stolen and hotel not do any thing and don’t have cctv cam in parking area my good is cost more Tom 100 thousand

Business

2/10

Poor

10 Aug 2025

Samantha

The woman at the front desk was kind but I was lied to about being contacted for compensation due to roaches my last couple of nights.

Business Partner

10/10

Exceptional

09 Aug 2025

Daphne

Its good for a cheap (ish) hotel with all the stuff you might need to cook your own meals. The free “breakfast” was muffins, and make your own oatmeal. It definitely was janky, and rundown, but it was good enough for what i needed it for.

8/10

Excellent

04 Aug 2025

Steve

Good location for my road trip. Half way to destination. Easy in and out. No complaints.

8/10

Excellent

04 Aug 2025

David

The hotel was 👍

10/10

Exceptional

29 Jul 2025

Hezekiah

bed was very firm, which is a downside to me but I know others might like. Room felt spacious with how it was laid out and clean.

Business Self

10/10

Exceptional

27 Jul 2025

Vikram

Stay was great here, convenient to a lot of venues and resources.

Leisure

10/10

Exceptional

26 Jul 2025

Verified traveler

Extended Stay Hotel 🏨 LA Trip

The check-in process was pretty smooth, but the only thing that was a bit of a hassle was having to check in again on my last day all because I extended my stay and had to book on another third party app. I was hoping I could have just extended my stay on the same hotels app, but I wasn’t able too. That was a bit of a deterrent. Other than that the stay was very good.

Self

10/10

Exceptional

19 Jul 2025

Tina

Staff is friendly

Business_and_leisure Partner