Embassy Suites by Hilton Arcadia Pasadena Area

10/10

Exceptional

28 Jun 2026

Chris

Great place to stay. Rooms were clean and organized. Enough space for 2 small children.
The breakfast was amazing and the hotel restaurant wasn’t pricy.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Frank

Na

4/10

Poor

28 Jun 2026

Carmen

The shower was dirty………..

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Xiangyi

The smell of the bathroom

Family_with_children

10/10

Exceptional

26 Jun 2026

Melissa

Second time staying at this hotel. The experience was exactly like it was the first time. Did not disappoint!

Friends_and_family Family

2/10

Poor

25 Jun 2026

Jonathan

As a frequent guest, I’ve always enjoyed staying here for convenience and basic amenities but my most recent visit was disappointing. I found significant mold in the bathroom and was surprised by the overall lack of cleanliness. I’ve also noticed a decline in customer service over my last few stays, with staff being less welcoming and attentive than they used to be (the restaurants to be specific ) I hope management addresses these issues because this property has been a favorite of my kids but I cannot justify room rates or using my honors status to stay here when there is plenty of other Hilton properties

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sonia

The breakfast was amazing. Rooms were super clean. Heated pool excellent.

Family_with_children

6/10

Pleasant

24 Jun 2026

Mike

Very noisy facility. Parking fee inappropriate.

Partner

8/10

Excellent

24 Jun 2026

James

The bar only allowed two drinks during happy hour.

Family

2/10

Poor

22 Jun 2026

Nina

Overall, it was okay. Staff were extremely helpful. Room was clean. Unfortunately, 2 of 4 elevators were out of service. Everytime my family or I need to use an elevator, it will take upwards of 10 min. or longer. I had to wait for an elevator for 20 min and I gave up and use the stairs instead. The cherry on top is the available elevators that are left has a sign that says \" we are the most happiest when there are 6 or less passengers\". So it translates to more wait time because the elevator is always \"full\".

Family_with_children

10/10

Exceptional

21 Jun 2026

Divya

Excellent stay . Breakfast great.

4/10

Poor

21 Jun 2026

Alfredo

Was very disappointed at our stay in Acadia Embassy Suites. Rooms were very worn and dated. Every thing I see in Hotel Liquidators , a close out store, was in this Hotel. Bathroom had mold stained grout and rusted fixtures. Curtains were stained and dirty looking. Housekeeping services were lacking. Our room wasn’t serviced for three days. We had to ask for towels etc. staff was very nice when we did ask.
We have stayed in other Embassy Suites and never encountered this situation. Although is was housing the California fire victims for over 16 months, I don’t think it had anything to do with the caliber or condition of the surroundings.
Hilton , please, I know you can and should do better.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Dustin

Reserved two queen beds. Only had one king upon arrival at 9pm. Told me they would refund and check me out as an option at 9pm. Terrible customer service.
Tv in living room did not work. Bathroom sink did not drain.
Front desk couldn’t give me anything in writing about not charging me full price for their error of giving my room to someone else.
This is property is not worthy of Embassy Suites name

Friends_and_family Family

4/10

Poor

20 Jun 2026

Quang

His service was horrible. He did not treat customers with respect based on observation

Family_with_children

10/10

Exceptional

19 Jun 2026

David

The staff is super friendly and provide all the nice amenities with indoor pool and hot tub. Very pleasant stay for the family!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Ed

Helpful staff, great breakfast, clean facilities...except the bathtub/shower. A small amount of mold. Still great stay.

Partner

6/10

Pleasant

18 Jun 2026

Jie Xian

The breakfast was good. Hotel provides variety of breakfast buffet. The room is ok but the shower gel has not filled up. We need to wait couple hours to get it after we call the housekeeping. Also, the elevator was so slow. Overall is OK to stay.

Family_with_children

2/10

Poor

18 Jun 2026

Saul

Bathtub plug, mold and chip needs really bad updates the whole hotel, it seem that your staying in Motel,

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Roberto

Clean food

6/10

Pleasant

15 Jun 2026

Jade

Two of the four elevators were down and the remaining ones were extremely slow. I don’t think the front staff has eaten the breakfast in a while - it was not good. The only saving grace was the omelette bar the toaster didnt work there were no waffles and I sincerely missed the biscuits and gravy. The room was mostly clean but the couch was heavily stained and the carpet from the shower was wet. We won’t be staying here again until we hear they’ve done some updating of the property. The front staff was very helpful and friendly on several occassions.

Partner

2/10

Poor

15 Jun 2026

Joanna

Was looking forward to a little getaway from my routine. It was not what I expected! Elevators were not working, so the waiting time was long to go up and down the floors. Televisions were not working in the room. And to top it off I found feces and hair in my bathtub!!

Family_with_children

10/10

Exceptional

15 Jun 2026

Mark

The hotel is very welcoming and personal. The staff is super helpful. I appreciated the text messages and easy access to help if needed. The breakfast was amazing. And the bar made great drinks!!

Family_with_children

10/10

Exceptional

15 Jun 2026

Rhina

Me encantó ❤️

Family_with_children

10/10

Exceptional

14 Jun 2026

kuliakapualokelani

Beautiful property, breakfast was great. We will definitely book again

8/10

Excellent

14 Jun 2026

Ruiyan

To our surprise, our room was not quite ready when we arrived. There was barely any toilet paper left, and the shampoo, conditioner, and body wash dispensers were empty. We called the front desk, and they responded quickly to replenish everything, which we appreciated. We also finally received the blanket that we had requested the night before.

Other than those initial issues, our stay has been very enjoyable. We especially loved the breakfast, and the freshly made omelets were excellent. The coffee was a must-have to start our busy days, and we looked forward to it each morning.

We were also very pleased with the comfort of the beds. We felt refreshed and well-rested after a good night’s sleep, which made a big difference during our trip.

Overall, our experience has been positive. While there are a few areas that could use more attention before guests arrive, your staff has been consistently helpful, responsive, and attentive whenever we needed assistance. Thank you for your hospitality, and we appreciate the efforts of the team to make our stay comfortable.

Family

6/10

Pleasant

14 Jun 2026

Carlos

Have been there Almost once a month and elevators where not working making it hard to get up and down or taking so long more then 10 min to just get to room or up or down. Air was not working inconvenient

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Robert

We have stayed here many times over the the past 8 years. This latest trip, however, was not a particularly good one. The breakfast is now weak and the cleanliness of the room was poor.

Family_with_children

8/10

Excellent

13 Jun 2026

Mike

Broken elevators... enough said... room was fine.

Partner

2/10

Poor

12 Jun 2026

Gilbert

A/C did not work well.
The whole room and hotel was very stuffy and room.
Main thing is that My family and I got stuck on the elevator. We were told an outside facility had to come let us out. It ended up being the Fire Department. It took 45 min to get us out.
Not one representative from the hotel checked on us or asked if we were okay.
It was truly an awful experience.
Afterwords we were told that this has happened twice already in the same week.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Madonna

AC was not really AC. Even you adjust the settings to 40F room still warm. Front desk didn't tell us the breakfast is up to 9 am only. When we came to the dinning the server is kinda mad why we came late. One lady getting juice the server is a little bit annoyed.

Family_with_children

2/10

Poor

12 Jun 2026

Ali

I was very disappointed with my stay at this hotel. The property was poorly maintained, and cleanliness seemed to be a major issue throughout the facility. The bathroom had visible mold, which is unacceptable and raises serious concerns about hygiene and guest safety.
Housekeeping was also lacking. The room was not cleaned properly, and basic standards of cleanliness were not met. In addition, the staff was unprofessional and unhelpful when concerns were brought to their attention. Rather than addressing issues promptly, they seemed uninterested in resolving guest complaints.
Overall, the hotel appears neglected and in need of significant maintenance and management improvements. Based on my experience, I would not recommend staying here until these issues are addressed.

Family_with_children

8/10

Excellent

11 Jun 2026

Richard

There used to be four elevators, but during that busy memorial weekend, only two was working. The in and out took a looong time, and when you finally get on, holy moly cannery row, jam packed sardines! Whoa! Who farted?!😂 Its not cool, sorry but it’s the truth. Not only me, everyone shared something about the elevator. Its a good way to start a conversation though, I give you that. Almost did some cherry pickin’ if you know what I mean, but there’s a problem. It ain't cherry season! 😆

Family

10/10

Exceptional

08 Jun 2026

Airean

The breakfast was delicious as always! Nice location, within walking distance to many restaurants.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Walter Scott

The elevators were a disaster
after waiting over five minutes to go down
I tried Another elevator
This one never came
I had to walk down with my disability one step at a time
Never again !!!!!!
Walter Scott !!!!

Self

2/10

Poor

06 Jun 2026

Christian

As soon as we arrived the entire hotel had a strange smell. When we got to our room it was even worse, we were changed rooms but it still smelled like dirty wet carpets. Not well managed or cleaned enough. Some staff were rude

Family_with_children

2/10

Poor

06 Jun 2026

Vincent

We checked in late night on the fourth at three in the morning we had to go through a procedure of changing rooms we change rooms because the first room had a bed with blood, and it looked like skid roll didn’t want my children to sleep on that went to the next room. It was not worse but about the same and then try to talk to the staff, and they didn’t even wanna talk to us. People got stuck in an elevator as well I wouldn’t recommend to bring your families here very unsafe and insanitary. Staff is terrible and rude.

10/10

Exceptional

04 Jun 2026

MANUJ

Good

10/10

Exceptional

04 Jun 2026

Kelly

Always a great place to stay when visiting. Close to restaurants and shopping.

Self

10/10

Exceptional

03 Jun 2026

Veronica

This Hotel was very comfortable and nice, well maintained. And front serve was great.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Andrew

It’s a good value for the price. Two of four elevators were broken.

Partner

4/10

Poor

02 Jun 2026

Eric

Very old hotel with gym not working. The breakfast was nice.

10/10

Exceptional

01 Jun 2026

Luis

Clean and family friendly. Good place for a family vacation

Family_with_children

2/10

Poor

29 May 2026

Azeneth

Dirty rooms

Partner

10/10

Exceptional

26 May 2026

pricilla

The property was really nice close to stores,food and freeway. Everyone was really nice and helpful. Enjoyed the free breakfast it was delicious. And the complimentary drinks and bar snacks. The only complaint I have is the elevators were really slow and only had 2 open.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Susana

Amazing breakfast! Pool eventhing amazing

Family

6/10

Pleasant

25 May 2026

kylie

Pool and hot tub were “closed” with no explanation. I would not have booked this hotel if I had known these amenities would not be available. We were not told about it until we asked someone where the hot tub was located. The elevators are also questionable and half of them were not working. Besides that, the room was clean, bartender was very nice, and the breakfast was good.

Partner

8/10

Excellent

25 May 2026

pricilla

My stay was really great.the staff were all very friendly and helpful.really liked the free breakfast and cocktails. I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Michael

Pool jacuzzi out of order for two days we arrived and no one notified us when they opened. The pool not heated and both in need of repairs. I asked to speak to the GM Mark repeatedly left messages never heard back from him. Expect 50 % off the total bill.

Partner

2/10

Poor

24 May 2026

nathan

These hotels used to be clean and upscale. There is nothing about this hotel that is royal or a suite. Just gross in cleanliness and the once made to order breakfast isn’t nearly the quality it used to be either. I’ll never stay at an embassy suite again.

Partner

2/10

Poor

23 May 2026

Lorenzo

My room was booked and paid for, when i arrived they told me there wasn’t any rooms available. There were no phone calls or emails prior to this. On a vacation with kids changes like these would be greatly appreciated if they are communicated.

Friends_and_family Family

8/10

Excellent

21 May 2026

po

Everything is good but room smelling

4/10

Poor

21 May 2026

Joseph

$16/day parking and no there is no getting away with it because they have a tollgate. Air conditioner was not working. We didn't figure this out until 3am the day when we were going to check out. First day we were too exhausted to notice. Second day the heat really hit us. I turned the temp to 50, I could hear the vents working but I soon realized the filters that were sitting on top of the vents were probably clogged because there was no air coming through it. Fridge didn't work. Pool was under maintenance. Washer and dryer are cashless and needed an app download where you would load money. Felt sketchy. Both washers smelled like mildew and had mold in the rubber. Dryer did not dry, so expect to do 2 drying sessions. Each machine cost $3.00-$3.50. Also the laundry soaps/suds that come in the box are $3 each so you're probably better off getting some across the street. One working elevator so that meant we always had to wait for a while between all the floors and the elevators could only \"fit\" six people. I say \"fit\" because they had a sign saying Our elevators are happiest with 6 guests. Breakfast was mehhh.... I mean it was free but I did expect a bit more from Embassy. Waffles were like rock. No yogurt. Moldy bagel in the display container. Fruits were translucent and soggy so I think they were frozen before or were refrigerated too many times. The only thing done right was the omelet bar and drinks. 10/10 on the layout though... was open and felt safe which I do love.

Partner

2/10

Poor

21 May 2026

Richard

Inviting pool and spa were out of order. two elevators out of order. wet carpet in the bedroom area. tub drained very slowly so standing in 6 inches of water when taking a shower. I advised Chase at the front desk of the issues and let him know I would not be staying for the remainder of my reservation. He said that he logged this in the system and approved a refund for the remaining two days. Now Expedia is saying that I need written confirmation regarding the above from the hotel. Of course, I am no longer in the area so one more hassle to deal with. Not what I expect as a Gold Member of Expedia!

Self

10/10

Exceptional

21 May 2026

Monshay

Upon my arrival, I was a little disappointed that the pool was down but the front desk staff were terrific and I left the front counter feeling terrific. They are wonderful the assistant manager Kamila

8/10

Excellent

21 May 2026

John

The staff was terrific at this property. Both of the TVs in our room were woefully outdated and needed replacement (the screens were dim and blue). Once maintenance arrived at our room, both TVs were replaced with 15 minutes, and the two workers were very friendly and non-intrusive. The check-in staff (Chris, I believe) was polite and professional. The breakfast offering was generous and well-maintained. Our only gripe is that this property has the slowest elevators we have ever experienced at any hotel. It was probably a 5+ minute wait each time you needed to use the elevator regardless of which floor you were on. Other than that minor inconvenience, we would absolutely stay at this property again.

Partner

2/10

Poor

18 May 2026

Doreens

The pool in the gym we’re not open

Partner

10/10

Exceptional

17 May 2026

Stacy

Clean room, staff was great.

Partner

4/10

Poor

12 May 2026

Nurian

Honestly, almost everything was fine, especially the excellent breakfast; except that the pool wasn't open, and that's why my daughter was going

Friends_and_family Family

10/10

Exceptional

10 May 2026

Ronald

We love the Breakfast so much but also we love to take swimming after arriving at hotel when we stay we found out the pool are not available

Family_with_children

10/10

Exceptional

07 May 2026

Lina

The room was very clean and comfortable. Breakfast buffet is great!

Self

4/10

Poor

03 May 2026

Michael

No pool No Hot Tub?

8/10

Excellent

03 May 2026

Ann

Great stay, excellent breakfast staff kinda aloof

Friends_and_family Family

10/10

Exceptional

01 May 2026

Ashley

Awesome stay but pool was closed temporarily

Family_with_children

4/10

Poor

01 May 2026

Mandy

The staffs are great. However, the hotel is poorly maintained. The room was very cold, my son started coughing. Also it was very noisy at night. It feels like there’s a football team practicing next and above us.

Family_with_children

6/10

Pleasant

29 Apr 2026

Timothy

Two of four elevators were out of service. Apparently they have been for a long time. Not acceptable.
Front desk clerk was rude to my wife and then not very professional with me during checkin. Not the norm for Hilton.

Partner

8/10

Excellent

26 Apr 2026

Stephanie

Clean room and helpful staff.

Family_with_children

2/10

Poor

25 Apr 2026

MARK

Yes

Partner

10/10

Exceptional

25 Apr 2026

jerry

Room was clean, front desk were great. Breakfast the omelette was great and the porters kept everything clean constantly removing dirty dishes asap

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Tamera

The staff is super friendly and polite, everything is super clean, and the rooms are so comfortable.

Self

6/10

Pleasant

23 Apr 2026

Melissa

The room we stayed, house keeper didn't refill the shampoo & conditioner when the bottle were empty. Bathroom was clean completely after the first day of stay.

Family

10/10

Exceptional

22 Apr 2026

MICHAEL

Very enjoyable stay.

8/10

Excellent

20 Apr 2026

Stephen

The bathroom was very small…need remodeled.
The free happy hour is a nice thought but quality
of food and drink offerings should be upgrade.
I still had to pay $12 to get to decent bears.
Staff,parking location ver good. The breakfast
could offer some pastries. Omelet team were very nice and friendly

Partner

2/10

Poor

19 Apr 2026

Stephanie Khae

Not sure why the breakfast was at 7am. The bathroom had pubes on them we haven’t even used it.

Self

10/10

Exceptional

18 Apr 2026

Blaise

Breakfast is great. Rooms are wonderful. Reception is ok. Area is fantastic

Partner

10/10

Exceptional

17 Apr 2026

Michelle

Great location, yummy breakfast with omelette station

Family

10/10

Exceptional

16 Apr 2026

Cory

Older classy hotel. Rooms are spacious and comfortable. Room service was prompt and decent. Great continental breakfast in the morning. Only negative is the elevators were slow. Otherwise, had a great stay!

Self

10/10

Exceptional

16 Apr 2026

David

Breakfast was great.

10/10

Exceptional

16 Apr 2026

Robert

There is not a better value than the Embassy Suites. If you have a family, it is the “go-to” place to be. Clean, a wonderful complete breakfast, a nice pool…it’s a great location too!

Family_with_children

10/10

Exceptional

15 Apr 2026

Antonio

Good breakfast , very friendly staff

Family_with_children

8/10

Excellent

13 Apr 2026

Eileen

The breakfast food was sufficient and served freshly ordered omelets.
The property feels safe and conveniently located.
The sound proof of the facility needs upgrading. The room was noisy. You can hear water sound from upstair. You can also hear traffic on nearby streets especially at night.
The elevators, total of four, run extremely slow. It seemed 2 of the 4 elevators were always either on service or out of order during the 6 days that we stayed there.

2/10

Poor

10 Apr 2026

Patrick

Didn't like it didn't have much of a choice and didn't give you really a good selection. Some of the food was called.

4/10

Poor

10 Apr 2026

Michelle

Rooms really need an upgrade, the room was so muggy & smelled wet, they don’t clean room properly you can see the mountain of dusk on the tissue box, one towel had some pick sticky stuff so clearly they don’t do a good job washing

Partner

6/10

Pleasant

08 Apr 2026

Luana

The housekeeping only came

10/10

Exceptional

07 Apr 2026

Juan

Clean room
Confort room
Well size room
Great Breakfast

Friends_and_family Family

4/10

Poor

07 Apr 2026

Tatiana

The room smelled so bad like mold it made my asthma flare up. Front desk said there were no other rooms. The room was dreary and dirty. Will not be back.

Friends_and_family Family

2/10

Poor

06 Apr 2026

Karina

It was a great experience been at the hotel. We love the pool, it’s nice not to worry how the weather is going to be. The water was warm. The breakfast is a 10 plus. Omelettes so yummy. We will be back soon.

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Tate

Breakfast was amazing. Lots of fresh and hot options. The nightly drinks and snacks were a nice way to unwind each night. The staff was great and very friendly.

Family_with_children

4/10

Poor

02 Apr 2026

Joseph

Our room, the AC did not work and the switch in the bathroom did not work, neither did the light when we got there. The bathroom also had hair in it. Maintence came and fixed the light problem, but the outlet in the bathroom did not work. The breakfast was great. Wish the room was clean and everything worked.

10/10

Exceptional

02 Apr 2026

Cathy

The breakfast was fresh each morning with a variety of sides. Nice way to start your day!

4/10

Poor

01 Apr 2026

Christine

Old rooms. Noisy

Family_with_children

10/10

Exceptional

30 Mar 2026

Moniqueka

The stay was exceptional!! Breakfast was amazing, and fresh with many different options.

Friends_and_family Family

4/10

Poor

30 Mar 2026

Salvador

Room was run down, some lights didn't work, tub needed repair, bed was sub-standard and aged

Partner

10/10

Exceptional

29 Mar 2026

Adriana

Great place

Family_with_children

8/10

Excellent

29 Mar 2026

Alejandra

Everything was good except that they have two broken elevators and it will take long to get to your room. They also charge $16 for parking but they don’t close the gates so anybody can park there and we are being charged.

Partner

10/10

Exceptional

29 Mar 2026

Kris

Great experience. Looking forward to coming back in july

Family_with_children

10/10

Exceptional

28 Mar 2026

jamie

Fresh