Name: Embassy Suites by Hilton Arcadia Pasadena Area
Address: 211 East Huntington Drive, Arcadia, 91006, US

10/10

Exceptional

24 Jul 2026

Anastasia

The staff were kind and attentive. Only issues we had were were no towels in the pool area as it appeared they ran out and not refilled and 1 elevator was out of order which made the full capacity hotel a bit long to get up and down for everyone. Other than that is was great!

10/10

Exceptional

24 Jul 2026

Narsimha Reddy

Good accommodation , awesome breakfast

6/10

Pleasant

22 Jul 2026

Jennifer

Honestly it’s a beautiful hotel, but once you start moving around you start to notice the wear and tear. First, one of the four elevators was down and the other 2 that we used didn’t feel too comfortably safe either. Guests did not care about the “6 or fewer guests” sign. The bar/restaurant area gets crowded and isn’t promptly cleaned during the reception times from 5:30-7:00pm and the bar is expensive and not worth it with low quality drinks.

However the breakfast is fabulous with plenty of variety! The ready to order omelet bar is exceptional and that’s where they hide the bacon! The breakfast cleaning crew is also very friendly and is constantly walking around cleaning up tables or helping guests! I give them 5⭐️⭐️⭐️⭐️⭐️! My family loved using the pool and spa area! The pool is big and deep enough for plenty of guests to enjoy and towels were topped off regularly.

2/10

Poor

22 Jul 2026

Mary

I was disappointed with my stay at Embassy Suites in Arcadia. The staff was polite, but we had to ask for everything, rather than having basic amenities provided proactively. It made the stay less comfortable and more inconvenient than expected. I expected better service from this hotel. I hope the management improves the guest experience by ensuring essential items are available without guests having to request them. The breakfast was not good at all.

2/10

Poor

20 Jul 2026

Diego

In the room there were cockroaches and bedbugs on the bed, I requested the cancellation and they told me to contact Expedia, I contacted Expedia and they didn't help me at all, they changed my room and it was the same there were cockroaches, unpleasant stay, the help was only the cost of the
Parking $16 ridiculous, to begin with for the hotel to attend me in the lobby, I waited two hours, then the cockroach thing happened, it was midnight and he didn't help me, exhausting and frustrating happened and no one could help me cancel my reservation, I ask you, would you have slept normally? , knowing that there are cockroaches and bedbugs in bed, I sent photos and video to the hotel I told them to come and check, no one showed up. In the hotel room, unpleasant

Family_with_children

8/10

Excellent

20 Jul 2026

Melody

Hotel is beautiful and clean. I had a great birthday trip. I received a $20 market and $30 restaurant & bar vouchers. Staff was very accommodating but the a staff member at the restaurant sort of disappeared for 10-15 minutes when I wanted to pay so I just grab the receipt from the host desk … Otherwise great place I would definitely return!

Partner

10/10

Exceptional

19 Jul 2026

Molly

I loved this place was super nice amenities were great indoor pool and jacuzzi staff was great! The only down fall I had was I had to ask for my room to be cleaned and restock our towels etc

Family_with_children

10/10

Exceptional

19 Jul 2026

Armando

Great stay everything was amazing

Family_with_children

4/10

Poor

19 Jul 2026

Reza

1. We asked for an earlier check-in. When we arrived at 3 PM they said your room is not ready, we did not check-in until about 4:30 PM!
2. We asked for extra sheet, they said they do not have them!!!
3. One elevator was out and the other elevator was taking too long!
4. The staff members were not friendly
5. The hotel looked overbook as it was more or less hard to get anything during the breakfast!
6. The hotel in Arcadia area where other hotels do not charge for parking on site, charged us $16!

Overall not impressed at all with the hotel.

Family_with_children

10/10

Exceptional

18 Jul 2026

Stephanie

My husband and I loved the bar & the kids loved the indoor pool and the living room

Family_with_children

10/10

Exceptional

17 Jul 2026

Xiangyi

I like the omelette

10/10

Exceptional

17 Jul 2026

Carlos R

Stay was great. Comfortable, clean and friendly.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2026

Liza

Excellent for my family and I, close enough drive to Universal Studios but still out of the busy streets and traffic. Great breakfast, clean overall our experience was great.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Kody

Clean big rooms, nice dinning area.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

kristi

Staff was great. Property needs an update.

Family

4/10

Poor

14 Jul 2026

Justin

This was a posh hotel that has become dated and unmaintained. The room was clean. The mattresses were either old or very poor quality. The bathroom was clean, however the shower was very noisy with squealing. The worst part of the room was the air conditioner. I sweat the entire night and there was no way to cool off the room. This prevented me from having much sleep at all (I depend on this in any hotel I stay at). The one think I can usually count on in any hotel is the ability for it to be cool. I would have only given 1 star, but the breakfast was very good, maybe one of the best (or at least top 3) Breakfasts I've seen in a hotel.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Billy

The staff was friendly and the room clean and comfortable.

Friends

6/10

Pleasant

13 Jul 2026

Jeanette

The staff was kind and helpful. Breakfast was great!

Our room experience wasn't great. The mattress was very old and creaky. There was a smell in the room, and the AC was not working very well.

6/10

Pleasant

13 Jul 2026

Gerardo

Overall, we had a great stay. The hotel was clean, our room was nice, and the pool was excellent. Our son had a great time, which made the trip even more enjoyable.

The only disappointing part of our experience was the check-in process. Our reservation stated check-in was at 4:00 p.m., but when we arrived, our room wasn’t ready. We ended up waiting about 40 minutes with very little communication. There were several other families in the lobby who were also frustrated and waiting for their rooms.

What made the situation worse was that no explanation was really given, and there wasn’t any effort to make up for the inconvenience. Even a small gesture, like complimentary parking, a drink voucher, or another courtesy, would have shown that the hotel valued its guests’ time. Instead, we were simply told the room wasn’t ready.

Aside from the delayed check-in, everything else about our stay was great. I hope the hotel improves its check-in process and communication because it would make the overall guest experience much better.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Crystal

Good

Partner

10/10

Exceptional

12 Jul 2026

Victoria

Room was very clean. Staff were great. Breakfast buffet was amazing. Will definitely book again on our next family trip.

Family_with_children

10/10

Exceptional

12 Jul 2026

Amanda

The property was beautiful in a good area when you walk in I loved the monogram of them as suites. It was very spacious and very friendly.

Family_with_children

10/10

Exceptional

12 Jul 2026

Muhammad

Overall Good experience

Family_with_children

10/10

Exceptional

12 Jul 2026

Daniela

Location is great inside the hotel was really cool. Felt like you were outdoors, but you’re indoors really cool

Self

10/10

Exceptional

11 Jul 2026

Yvonne

Front desk staffs are helpful. Breakfast selections are great. Very clean. Furnitures a bit old. The office chair in the room can't hold up. Another one the hotel can provide to guest are a piece of pen &/or a small writing pad.
Anyway, enjoy staying and will be back again

Family

10/10

Exceptional

10 Jul 2026

Jane

The place is clean but a bit outdated. Breakfast spread is excellent.

Family_with_children

8/10

Excellent

08 Jul 2026

Jessica

Close to lots of restaurants, room was clean and spacious

Family_with_children

10/10

Exceptional

07 Jul 2026

Susan

Clean room, great breakfast and friendly staff!

Family

8/10

Excellent

07 Jul 2026

Alma

Place did feel a little outdated but the staff was nice and the breakfast was great. One of the elevators wasn’t working so we had to wait a bit to go up or down.

Family_with_children

6/10

Pleasant

06 Jul 2026

Louis

It’s ok

Family_with_children

6/10

Pleasant

06 Jul 2026

Suzanne

When you first walk in the bright Embassy sign and water look great. The open view of the rooms from the lobby was nice. Then I walk future in and the fabric on the furniture in the lobby was filthy and stained. The couch in the suite of the room stained on both sides. It was unable to be used. There is no attention to detail. The curtains in the room also dirty and stained.

Friends_and_family Family

2/10

Poor

06 Jul 2026

Hanna

This will be the last time we stay at embassy suites. There was a big dead crock coach in the bathroom. When they move us to a different room, shampoo bottle is empt and tissue box is empty. They put us in a smoking room

Family

10/10

Exceptional

06 Jul 2026

Gemma

Love the buffet breakfast

Family

10/10

Exceptional

05 Jul 2026

Erika

Beautiful hotel with friendly staff. All of the amenities were good esp for ones with young children. I definitely would recommend and come back.

Family_with_children

10/10

Exceptional

05 Jul 2026

Daniel

There is nothing I would change. Everything was great. We were there with our daughter and her two sons, ages eight and twelve, and everyone was comfortable and happy. We would go back whenever we needed a place to stay in the area.

Family_with_children

10/10

Exceptional

05 Jul 2026

lilia

It was a very nice hotel 10/10

Family_with_children

4/10

Poor

03 Jul 2026

Henry

Not all staff were nice to us. Booked room for family of 6 so needed 4 key cards, but check in staff would not provide. We later asked another front desk and they gave us 2 more, no questions asked.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Toby

Great breakfast and staff was very helpful in most ways; never received any receipts from the hotel for my two stays and charged extra for parking when my friend came to pick me up.
Furniture in the rooms is very odd; chairs are way too low for all tables and very uncomfortable. I'm not sure why the table was so high and pretty much unusable. Weird pictures that looked like a sperm and egg above the couch in the living room.
Looked like previous hotel guests had a party on the sofa throwing liquids here and there as there were multiple stains all over the sofa cushions.

Finally, one of the hallways on the first floor was blocked so if you're using the large carts (I was carrying a large synthesizer and amp) for luggage you have to go all the way around to the other side of the hotel. Amazing breakfast; omelets are made at breakfast.
Noise control pretty bad; there was a party of 5 drunk people standing outside my room for 30 minutes at 1am and then they moved inside the hotel again, and were loud there. The sound pretty much carries up as it's an atrium style so the outer rooms are very loud. I asked for a quiet room and was put in front of an elevator so we heard many conversations as the elevator is slow.

I would probably not stay here again for all these reasons but if they control the noise better and change the tables so they are usable and I can get a quieter room, maybe.

Family

10/10

Exceptional

01 Jul 2026

Patrick

Chase and Ryan went above and beyond at the front desk. They accommodated every need! The food services personel are fabulous. They were very attentive and friendly especially Victor. We would definitely stay at this property in the future

Family_with_children

4/10

Poor

30 Jun 2026

Adan

2 out of the 4 elevators were down in this hotel that had 7 floors. My family and I were in town for the weekend and didn’t not see one elevator technician in the 3 days we stayed. This hotel shouldn’t be part of the Embassy Suites, I believe they hold a higher level of standards.

Family_with_children

8/10

Excellent

30 Jun 2026

Krishna

Breakfast, Hot tub

Family_with_children

6/10

Pleasant

29 Jun 2026

Klein

liked the breakfasts
disliked the TV, WiFi and housekeeping did not deliver towels upon request

Partner

10/10

Exceptional

28 Jun 2026

Chris

Great place to stay. Rooms were clean and organized. Enough space for 2 small children.
The breakfast was amazing and the hotel restaurant wasn’t pricy.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Frank

Na

4/10

Poor

28 Jun 2026

Carmen

The shower was dirty………..

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Xiangyi

The smell of the bathroom

Family_with_children

10/10

Exceptional

26 Jun 2026

Melissa

Second time staying at this hotel. The experience was exactly like it was the first time. Did not disappoint!

Friends_and_family Family

2/10

Poor

25 Jun 2026

Jonathan

As a frequent guest, I’ve always enjoyed staying here for convenience and basic amenities but my most recent visit was disappointing. I found significant mold in the bathroom and was surprised by the overall lack of cleanliness. I’ve also noticed a decline in customer service over my last few stays, with staff being less welcoming and attentive than they used to be (the restaurants to be specific ) I hope management addresses these issues because this property has been a favorite of my kids but I cannot justify room rates or using my honors status to stay here when there is plenty of other Hilton properties

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Sonia

The breakfast was amazing. Rooms were super clean. Heated pool excellent.

Family_with_children

6/10

Pleasant

24 Jun 2026

Mike

Very noisy facility. Parking fee inappropriate.

Partner

8/10

Excellent

24 Jun 2026

James

The bar only allowed two drinks during happy hour.

Family

2/10

Poor

22 Jun 2026

Nina

Overall, it was okay. Staff were extremely helpful. Room was clean. Unfortunately, 2 of 4 elevators were out of service. Everytime my family or I need to use an elevator, it will take upwards of 10 min. or longer. I had to wait for an elevator for 20 min and I gave up and use the stairs instead. The cherry on top is the available elevators that are left has a sign that says \" we are the most happiest when there are 6 or less passengers\". So it translates to more wait time because the elevator is always \"full\".

Family_with_children

10/10

Exceptional

21 Jun 2026

Divya

Excellent stay . Breakfast great.

4/10

Poor

21 Jun 2026

Alfredo

Was very disappointed at our stay in Acadia Embassy Suites. Rooms were very worn and dated. Every thing I see in Hotel Liquidators , a close out store, was in this Hotel. Bathroom had mold stained grout and rusted fixtures. Curtains were stained and dirty looking. Housekeeping services were lacking. Our room wasn’t serviced for three days. We had to ask for towels etc. staff was very nice when we did ask.
We have stayed in other Embassy Suites and never encountered this situation. Although is was housing the California fire victims for over 16 months, I don’t think it had anything to do with the caliber or condition of the surroundings.
Hilton , please, I know you can and should do better.

Friends_and_family Family

4/10

Poor

20 Jun 2026

Dustin

Reserved two queen beds. Only had one king upon arrival at 9pm. Told me they would refund and check me out as an option at 9pm. Terrible customer service.
Tv in living room did not work. Bathroom sink did not drain.
Front desk couldn’t give me anything in writing about not charging me full price for their error of giving my room to someone else.
This is property is not worthy of Embassy Suites name

Friends_and_family Family

4/10

Poor

20 Jun 2026

Quang

His service was horrible. He did not treat customers with respect based on observation

Family_with_children

10/10

Exceptional

19 Jun 2026

David

The staff is super friendly and provide all the nice amenities with indoor pool and hot tub. Very pleasant stay for the family!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Ed

Helpful staff, great breakfast, clean facilities...except the bathtub/shower. A small amount of mold. Still great stay.

Partner

6/10

Pleasant

18 Jun 2026

Jie Xian

The breakfast was good. Hotel provides variety of breakfast buffet. The room is ok but the shower gel has not filled up. We need to wait couple hours to get it after we call the housekeeping. Also, the elevator was so slow. Overall is OK to stay.

Family_with_children

2/10

Poor

18 Jun 2026

Saul

Bathtub plug, mold and chip needs really bad updates the whole hotel, it seem that your staying in Motel,

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Roberto

Clean food

6/10

Pleasant

15 Jun 2026

Jade

Two of the four elevators were down and the remaining ones were extremely slow. I don’t think the front staff has eaten the breakfast in a while - it was not good. The only saving grace was the omelette bar the toaster didnt work there were no waffles and I sincerely missed the biscuits and gravy. The room was mostly clean but the couch was heavily stained and the carpet from the shower was wet. We won’t be staying here again until we hear they’ve done some updating of the property. The front staff was very helpful and friendly on several occassions.

Partner

2/10

Poor

15 Jun 2026

Joanna

Was looking forward to a little getaway from my routine. It was not what I expected! Elevators were not working, so the waiting time was long to go up and down the floors. Televisions were not working in the room. And to top it off I found feces and hair in my bathtub!!

Family_with_children

10/10

Exceptional

15 Jun 2026

Mark

The hotel is very welcoming and personal. The staff is super helpful. I appreciated the text messages and easy access to help if needed. The breakfast was amazing. And the bar made great drinks!!

Family_with_children

10/10

Exceptional

15 Jun 2026

Rhina

Me encantó ❤️

Family_with_children

10/10

Exceptional

14 Jun 2026

kuliakapualokelani

Beautiful property, breakfast was great. We will definitely book again

8/10

Excellent

14 Jun 2026

Ruiyan

To our surprise, our room was not quite ready when we arrived. There was barely any toilet paper left, and the shampoo, conditioner, and body wash dispensers were empty. We called the front desk, and they responded quickly to replenish everything, which we appreciated. We also finally received the blanket that we had requested the night before.

Other than those initial issues, our stay has been very enjoyable. We especially loved the breakfast, and the freshly made omelets were excellent. The coffee was a must-have to start our busy days, and we looked forward to it each morning.

We were also very pleased with the comfort of the beds. We felt refreshed and well-rested after a good night’s sleep, which made a big difference during our trip.

Overall, our experience has been positive. While there are a few areas that could use more attention before guests arrive, your staff has been consistently helpful, responsive, and attentive whenever we needed assistance. Thank you for your hospitality, and we appreciate the efforts of the team to make our stay comfortable.

Family

6/10

Pleasant

14 Jun 2026

Carlos

Have been there Almost once a month and elevators where not working making it hard to get up and down or taking so long more then 10 min to just get to room or up or down. Air was not working inconvenient

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Robert

We have stayed here many times over the the past 8 years. This latest trip, however, was not a particularly good one. The breakfast is now weak and the cleanliness of the room was poor.

Family_with_children

8/10

Excellent

13 Jun 2026

Mike

Broken elevators... enough said... room was fine.

Partner

2/10

Poor

12 Jun 2026

Gilbert

A/C did not work well.
The whole room and hotel was very stuffy and room.
Main thing is that My family and I got stuck on the elevator. We were told an outside facility had to come let us out. It ended up being the Fire Department. It took 45 min to get us out.
Not one representative from the hotel checked on us or asked if we were okay.
It was truly an awful experience.
Afterwords we were told that this has happened twice already in the same week.

Friends_and_family Family

4/10

Poor

12 Jun 2026

Madonna

AC was not really AC. Even you adjust the settings to 40F room still warm. Front desk didn't tell us the breakfast is up to 9 am only. When we came to the dinning the server is kinda mad why we came late. One lady getting juice the server is a little bit annoyed.

Family_with_children

2/10

Poor

12 Jun 2026

Ali

I was very disappointed with my stay at this hotel. The property was poorly maintained, and cleanliness seemed to be a major issue throughout the facility. The bathroom had visible mold, which is unacceptable and raises serious concerns about hygiene and guest safety.
Housekeeping was also lacking. The room was not cleaned properly, and basic standards of cleanliness were not met. In addition, the staff was unprofessional and unhelpful when concerns were brought to their attention. Rather than addressing issues promptly, they seemed uninterested in resolving guest complaints.
Overall, the hotel appears neglected and in need of significant maintenance and management improvements. Based on my experience, I would not recommend staying here until these issues are addressed.

Family_with_children

8/10

Excellent

11 Jun 2026

Richard

There used to be four elevators, but during that busy memorial weekend, only two was working. The in and out took a looong time, and when you finally get on, holy moly cannery row, jam packed sardines! Whoa! Who farted?!😂 Its not cool, sorry but it’s the truth. Not only me, everyone shared something about the elevator. Its a good way to start a conversation though, I give you that. Almost did some cherry pickin’ if you know what I mean, but there’s a problem. It ain't cherry season! 😆

Family

10/10

Exceptional

08 Jun 2026

Airean

The breakfast was delicious as always! Nice location, within walking distance to many restaurants.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Walter Scott

The elevators were a disaster
after waiting over five minutes to go down
I tried Another elevator
This one never came
I had to walk down with my disability one step at a time
Never again !!!!!!
Walter Scott !!!!

Self

2/10

Poor

06 Jun 2026

Christian

As soon as we arrived the entire hotel had a strange smell. When we got to our room it was even worse, we were changed rooms but it still smelled like dirty wet carpets. Not well managed or cleaned enough. Some staff were rude

Family_with_children

2/10

Poor

06 Jun 2026

Vincent

We checked in late night on the fourth at three in the morning we had to go through a procedure of changing rooms we change rooms because the first room had a bed with blood, and it looked like skid roll didn’t want my children to sleep on that went to the next room. It was not worse but about the same and then try to talk to the staff, and they didn’t even wanna talk to us. People got stuck in an elevator as well I wouldn’t recommend to bring your families here very unsafe and insanitary. Staff is terrible and rude.

10/10

Exceptional

04 Jun 2026

MANUJ

Good

10/10

Exceptional

04 Jun 2026

Kelly

Always a great place to stay when visiting. Close to restaurants and shopping.

Self

10/10

Exceptional

03 Jun 2026

Veronica

This Hotel was very comfortable and nice, well maintained. And front serve was great.

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Andrew

It’s a good value for the price. Two of four elevators were broken.

Partner

4/10

Poor

02 Jun 2026

Eric

Very old hotel with gym not working. The breakfast was nice.

10/10

Exceptional

01 Jun 2026

Luis

Clean and family friendly. Good place for a family vacation

Family_with_children

2/10

Poor

29 May 2026

Azeneth

Dirty rooms

Partner

10/10

Exceptional

26 May 2026

pricilla

The property was really nice close to stores,food and freeway. Everyone was really nice and helpful. Enjoyed the free breakfast it was delicious. And the complimentary drinks and bar snacks. The only complaint I have is the elevators were really slow and only had 2 open.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Susana

Amazing breakfast! Pool eventhing amazing

Family

6/10

Pleasant

25 May 2026

kylie

Pool and hot tub were “closed” with no explanation. I would not have booked this hotel if I had known these amenities would not be available. We were not told about it until we asked someone where the hot tub was located. The elevators are also questionable and half of them were not working. Besides that, the room was clean, bartender was very nice, and the breakfast was good.

Partner

8/10

Excellent

25 May 2026

pricilla

My stay was really great.the staff were all very friendly and helpful.really liked the free breakfast and cocktails. I would definitely stay again.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Michael

Pool jacuzzi out of order for two days we arrived and no one notified us when they opened. The pool not heated and both in need of repairs. I asked to speak to the GM Mark repeatedly left messages never heard back from him. Expect 50 % off the total bill.

Partner

2/10

Poor

24 May 2026

nathan

These hotels used to be clean and upscale. There is nothing about this hotel that is royal or a suite. Just gross in cleanliness and the once made to order breakfast isn’t nearly the quality it used to be either. I’ll never stay at an embassy suite again.

Partner

2/10

Poor

23 May 2026

Lorenzo

My room was booked and paid for, when i arrived they told me there wasn’t any rooms available. There were no phone calls or emails prior to this. On a vacation with kids changes like these would be greatly appreciated if they are communicated.

Friends_and_family Family

8/10

Excellent

21 May 2026

po

Everything is good but room smelling

4/10

Poor

21 May 2026

Joseph

$16/day parking and no there is no getting away with it because they have a tollgate. Air conditioner was not working. We didn't figure this out until 3am the day when we were going to check out. First day we were too exhausted to notice. Second day the heat really hit us. I turned the temp to 50, I could hear the vents working but I soon realized the filters that were sitting on top of the vents were probably clogged because there was no air coming through it. Fridge didn't work. Pool was under maintenance. Washer and dryer are cashless and needed an app download where you would load money. Felt sketchy. Both washers smelled like mildew and had mold in the rubber. Dryer did not dry, so expect to do 2 drying sessions. Each machine cost $3.00-$3.50. Also the laundry soaps/suds that come in the box are $3 each so you're probably better off getting some across the street. One working elevator so that meant we always had to wait for a while between all the floors and the elevators could only \"fit\" six people. I say \"fit\" because they had a sign saying Our elevators are happiest with 6 guests. Breakfast was mehhh.... I mean it was free but I did expect a bit more from Embassy. Waffles were like rock. No yogurt. Moldy bagel in the display container. Fruits were translucent and soggy so I think they were frozen before or were refrigerated too many times. The only thing done right was the omelet bar and drinks. 10/10 on the layout though... was open and felt safe which I do love.

Partner

2/10

Poor

21 May 2026

Richard

Inviting pool and spa were out of order. two elevators out of order. wet carpet in the bedroom area. tub drained very slowly so standing in 6 inches of water when taking a shower. I advised Chase at the front desk of the issues and let him know I would not be staying for the remainder of my reservation. He said that he logged this in the system and approved a refund for the remaining two days. Now Expedia is saying that I need written confirmation regarding the above from the hotel. Of course, I am no longer in the area so one more hassle to deal with. Not what I expect as a Gold Member of Expedia!

Self

10/10

Exceptional

21 May 2026

Monshay

Upon my arrival, I was a little disappointed that the pool was down but the front desk staff were terrific and I left the front counter feeling terrific. They are wonderful the assistant manager Kamila

8/10

Excellent

21 May 2026

John

The staff was terrific at this property. Both of the TVs in our room were woefully outdated and needed replacement (the screens were dim and blue). Once maintenance arrived at our room, both TVs were replaced with 15 minutes, and the two workers were very friendly and non-intrusive. The check-in staff (Chris, I believe) was polite and professional. The breakfast offering was generous and well-maintained. Our only gripe is that this property has the slowest elevators we have ever experienced at any hotel. It was probably a 5+ minute wait each time you needed to use the elevator regardless of which floor you were on. Other than that minor inconvenience, we would absolutely stay at this property again.

Partner

2/10

Poor

18 May 2026

Doreens

The pool in the gym we’re not open

Partner

10/10

Exceptional

17 May 2026

Stacy

Clean room, staff was great.