Kyoto Boutique Hotel

4/10

Poor

02 Dec 2025

Eugene

The hotel toilet shower was broken. The flooring was loose and uneven. Floor tiles were completely debonded and dislodged. The laminated flooring had wrapped and edges were tapped up. I banged my legs against the low bed frame … twice. The tooth brush supplied had their bristles loose and ended up in my mouth. Tooth paste was tastless. Receptionist lost my bookings and took me a little longer to check in. The room lights are configured weird. There was no ambient lighting … harsh lighting. Also, suppose to have a window as featured on the booking images but the room had no window. The shower gel and shampoo was too little. The TV was placed in a very weird position. There wasn’t really much place for you to place your belongings nor a proper work table. No fridge. And the aircon controller was sticky to the touch. The pillows were hard. Bed wasn’t as comfortable. Sheets look worn out. I don’t know how this hotel got a 9.2 rating. It is misleading. Will not stay there anymore.

6/10

Pleasant

07 Oct 2024

Jeremiah

Stayed many times at this property. Realised that the bedsheets are gray and dirty the last time I stayed here. Will reconsider in the future

10/10

Exceptional

06 Jun 2024

Jie Wei

Everything was good

Leisure Friends

8/10

Excellent

29 Dec 2023

Verified traveler

As expected for the price point

Partner

6/10

Pleasant

16 Dec 2023

Jeremiah

Room had a weird damp smell which is quite smelly. Bedsheets are quite grayish, time to change. Sink in the toilet was faulty, loose.

Leisure Family

8/10

Excellent

11 Oct 2023

Jeremiah

Cheap and good, curtains in my room could’ve been better built to completely block out the sunlight. The toilet amenities could’ve been better.

Leisure Partner

8/10

Excellent

09 Aug 2023

Normah

for elderly not so convenient,no coffee shop nearby or food stall.

Leisure Partner

10/10

Exceptional

03 Sep 2022

Yu Heng

Good, clean, nice service

Leisure Friends

8/10

Excellent

27 Jun 2022

Chow Chung

easy to access

Partner

8/10

Excellent

14 Jun 2022

Jace

This is a last minute booking on Expedia. I booked a family suite and checked in time was stated 2pm.
I arrived at 3.30pm expecting the room to be ready since it was already way past the check-in time, however to my surprise, the staff seems shocked that I checked-in and I was told that the room is not ready.
We had to wait at the small lobby for 15mins before we proceed up.
First impression is that the hotel is truly to its name, a boutique hotel, thus is only suitable for short stay like a day or 2.
The lift is small, and only serves Level G, 1, 2.
Despite the No Smoking signs, the upper floor corridor are filled with cigarette smell.
When we tapped our card to enter the room, to our surprise, their so called Family Suite is actually 2 rooms with connecting doors, that is their Family Suite. We were disappointed but since it is only for a 1 night stay, we lower our expectations.
There is no shower head for you to hold when you shower and it is high up rain down, thus those with kids better be warn.
The toilet is also small, thus when you shower, the whole toilet will be wet, the half length glass shower screen is basically redundant.
Bed is on a raised platform, comfortable and just nice to the touch.
TV channels only has Singapore or Malaysia Channels.
The plus point is nearby has many Restoran and kopitiams, many options for meals.

Leisure Family

4/10

Poor

02 May 2022

Zhuo

Bad

Noisy. Can hear slamming doors in the middle of the night that woke us up by shock.

Vinyl flooring is bad and protruding - May cut yourself if you barefoot in the room

Nothing is good lol. Didn’t even wanna utilise the toilet

Partner

10/10

Exceptional

09 Jan 2022

Verified traveler

Love so much ❤️

very nice . my family very love it . the entrance walk is so wonderful . love it . so different from another hotels . amazing . the room is so beautiful . got bathtub 👍. my family love it so much ❤️❤️❤️

Friends_and_family Family

10/10

Exceptional

04 Apr 2021

Verified traveler

The entrance is very unique, u need to see it by yourself

Friends_and_family Friends

10/10

Exceptional

03 Sep 2020

Lohentheran

Awesome I Really Love This Hotel The Service Is So Good

Friends_and_family Family

10/10

Exceptional

12 Jul 2020

Shryn

Comfortable

Comfortable stay . The room design and toilet design is great. Hawker Food is Easily available just downstairs or opposite the lobby .

Business

10/10

Exceptional

08 Jul 2020

Verified traveler

Room a bit small but clean, a lot of convenience store and restoran

10/10

Exceptional

22 Aug 2019

Verified traveler

Great value for money.

Great value for money stay! King size bed and bathtub. Glass separating the bedroom and toilet is translucent so it's not for the conservative. Good local food surrounding this hotel!

Partner

8/10

Excellent

23 Jun 2019

Terence

everything okay, except the bath room towel, sweaty smell.

Family

10/10

Exceptional

19 May 2019

Verified traveler

Love the design on the hotel. A lot of thought was put into it. My little boy loved the glass fish tank below his feet the moment we entered. Even though the floor still had some strands of hairs, the Queen Deluxe room which we stayed in is overall sufficient and comfortable for us. Many eateries around and parking was easy if it's not during peak hours. Will definitely choose to stay here again.

Friends_and_family Family_with_children

8/10

Excellent

11 May 2019

Lim

Service for staff

Friends_and_family Friends

8/10

Excellent

09 May 2019

FOO

Simple, basic, cheap and nice hotel. If around there, will go again.

Leisure Family

10/10

Exceptional

14 Apr 2019

Khng Teck

9

Good

Family

8/10

Excellent

08 Apr 2019

Jason

Pros :
1. Location, depending on where you want to go. For me it's super convenient, as the places I go is Tebrau City, Permas Jaya, JB Town.
2. There's food delivery / lots of food to ear nearby.
3. The room quality is great for a budget boutique hotel. Sound proofing is good (don't expect high quality sound proofing, trust me it is good enough for you to have a good night sleep.), though room is small but I wouldn't complain much.
4. Want to have some sweet drinks but don't want to go too far? You can buy from them in the lobby! Or better yet, a 7 eleven nearby!
5. Safe! The most important thing to have when you travel!
6. Water dispenser for the public.

Cons :
1, TV channels are a bit messed up, I'm not sure if it's the antenna problem or what but I can only have less than 10 channels available.
2. The water heater is not that hot if you're gonna bath with the max water pressure unless you adjust the water flow slower.
3. The safe PIN is not like what you expected it to be, be sure to ask the front desk for help if you have issues! Otherwise you'll have yourself a beeping safe for the next 10 - 20 mins.
4. Parking is free but if the restaurants are crowded with guests then you'll have to park further. And if the place is well established then you might even have to buy tickets for the parking too!

Business Partner

10/10

Exceptional

25 Mar 2019

Verified traveler

Clean and good value coffee plenty to choose quite area

Friends_and_family Friends

8/10

Excellent

22 Mar 2019

VIGNES

Value for money

New hotel .. Clean and comfortable

2/10

Poor

15 Mar 2019

Verified traveler

Additional sst

So far booked any hotel via hotel.com, it's 1st time I need to pay additional sst upon checked in... upon query, they said it's their rules.. may I know why need to pay?

10/10

Exceptional

09 Mar 2019

Muhammad Akmal

Great experience and friendly staff

10/10

Exceptional

04 Mar 2019

Carfield

nice, clean and cosy

is quite far from city/town

8/10

Excellent

30 Jan 2019

Wan Azraei

Worth every penny

This is my 2nd time stay at Kyoto Hotel. The family room was amazing and price was really cheap. Except for one condition where the toilet a bit smelly and water cloged. I just stay one night and everything was fine for me.

8/10

Excellent

23 Jan 2019

missS

Nice room design. The only main drawback is that the water couldn't flow through in the basin. Thank you.

8/10

Excellent

23 Dec 2018

Verified traveler

The hotel is clean

6/10

Pleasant

22 Dec 2018

Verified traveler

Bathroom disappointment

The hot water shower is not working.

Partner

8/10

Excellent

30 Nov 2018

Zfr

Ok .....,...

10/10

Exceptional

28 Nov 2018

Verified traveler

I enjoy The Hotel Was awesome

8/10

Excellent

04 Nov 2018

Hon

Soundproofing of room not very good, can hear people talking and walking on walkway in the middle of the night.

10/10

Exceptional

30 Oct 2018

Verified traveler

Nice and clean. Receptionist is amazingly friendly. 👍

10/10

Exceptional

14 Oct 2018

Verified traveler

Beautiful and spacious room

Despite the hotel being slightly further away from the central busy area near KSL or City Square, the hotel is worth the travel. There are quite a number of Kopitiam stores near the hotel that are worth a try.

10/10

Exceptional

06 Oct 2018

CL

Staff are helpful & friendly.
Rooms are clean. Pillows are a bit hard and the staff gave us extra soft pillow & bolster on second night.
Location surrounded by restaurants, convenient stalls etc.

8/10

Excellent

21 Sep 2018

TongSun Tony

Tony T S, Chi

The most impressive one was decoration at lobby, Japanese style mini aquarium/pond with fishes. I feel like I'm in a ryokan in Japan. In addition, lobby staffs are warmly welcoming and quick check in. Also room was quite impressive, in good condition and very clean as well as Tatami style interior.

4/10

Poor

12 Sep 2018

Verified traveler

Room 206 is very noisy

Very noisy room. There were loud rumbling noises on and off throughout the whole night.

Friends

10/10

Exceptional

11 Sep 2018

Michelle

Nice

Partner

8/10

Excellent

04 Sep 2018

Verified traveler

problem with phone reception
no channel news asia channel on tv

10/10

Exceptional

23 Aug 2018

Emiko

The hotel was superb for the price we paid. Is newly renovate, clean and comfortable. No breakfast, but nearby have many restaurant.

10/10

Exceptional

02 May 2018

Verified traveler

Interior is very nice and comfortable. Worth the price! Not much shops but many food stalls around the hotel. Overall it’s really value for money

Partner

8/10

Excellent

12 Apr 2018

Verified traveler

it was fun

Partner

8/10

Excellent

18 Mar 2018

RENALDO ACE

Convenient place to everywhere except is not 24hr

No complain! Just be careful of the wild dogs in the morning between 7-9am!

8/10

Excellent

28 Feb 2018

Verified traveler

The room is okay for the price, but for Muslim not very comfortable. The room is too small. No space for praying. No near food stall for Muslim. Only Chinese food around. The lobby is nice with fish aquarium underneath your feet.

8/10

Excellent

24 Feb 2018

Aziz

All new and clean

A pleasant and comfortable room. New design and clean room too. Just need to improve water pressure

4/10

Poor

16 Feb 2018

Calvin

Air-conditioned compressor

The room that I stay in was near to the air conditioner compressor and it was too noisy for me, couldn't get to sleep