Grand Hallmark Hotel

6/10

Pleasant

18 Jun 2025

Jason

Just poor, nothing else lower to describe it

Friends_and_family Family

10/10

Exceptional

24 Jan 2025

Fazlina

Repeat booking for staff. They happy to stay here

Business Partner

6/10

Pleasant

03 May 2024

Haffis

Checked in later than 3pm. Was assigned with an untidy room. The staff quickly replaced the room for a better one. A bit disappointed with the hotelier not replying my message. I asked if they have clothes iron. Ended up bringing my own but they already have one in their closet. Waste of energy imo. I like the bathroom shower though. I award the hotel 3 stars out of 5.

Breakfast was meh.. Sausage a bit sour like it was from an old stock. Fried rice is very bland. Fries was not that good. The porridge and lychee lemon water was superb however. Fried noodle was better than the fried rice. The mushroom soup was too watery.

Kudos to the staffs serving at their cafe. I had to pay for my kid's meal since the free breakfast is for 2. But they demand to pay on the spot. Can't bill the kid's breakfast voucher into my bill. I'm not trustworthy I guess.

Leisure Family_with_children

2/10

Poor

25 May 2023

JHEEVA

We booked the hotel because of a family emergency and in the rush, made an error with the dates. I accidentally booked for the following week.

When we arrived at the hotel, I explained the error and asked if we could move the dates a week earlier. The hotel refused. We therefore had to pay twice. It was a genuine error but the hotel did not care. All the staff could say was, \"Must ask Boss\" but nothing ever happened.

Additionally, the condition of the property and is nothing like the pictures. It is a complete misrepresentation. The hotel and rooms were dingy, dirty and with unpleasant odour.

I would highly recommend avoiding this hotel at all cost.

Partner

4/10

Poor

09 Jan 2023

lee

i hope can more clean and make sure line are in good condition

Business Partner

8/10

Excellent

29 Apr 2022

SEE

Suitable for business trip, easy to find restaurant.

Business Self

6/10

Pleasant

07 Aug 2020

Anonymous

Below expectation, for 1 night biz stay purposes ok but not for leisure.

Business Self

8/10

Excellent

11 Jul 2020

Hamzah

Maybe will reconsider to check in again....

Everything is ok except that for a two nights stay,it was quite bored. This is due to the TV system is not working.
It was not inform prior to check in until we as guest raised the problem. The hotel should provide rate discount due to this situation.....

Business

10/10

Exceptional

17 Mar 2020

Verified traveler

Worth and nice location

Business Self

6/10

Pleasant

04 Dec 2019

Azman

Overall

Bilik agak sempit dengan ada tiang di tengah-tengah bilik. Bilik tiada tingkap, wayar tv berjuntai bahaya pd ank kecil. Sarapan bagus, bnyk pilihan.

Friends_and_family Family

8/10

Excellent

23 Nov 2019

Verified traveler

It’s a nice hotel with big rooms. It’s clean enough and staff were friendly enough to provide what we need. It’s a bit far from main central area of JB

Leisure Family_with_children

10/10

Exceptional

30 Oct 2019

Amanda

Staff nice but some staff need to be a bit friendly..like smiling

Friends_and_family Family

2/10

Poor

15 Aug 2019

Verified traveler

Not all the room are after renovation. The picture on the website it’s a lie ! The room is smelly and the map on the floor is very dirty there’s stain

Leisure Friends

8/10

Excellent

18 Jun 2019

Verified traveler

Rooms were clean and new looking. Breakfast was decent for the price.

Business Friends

8/10

Excellent

22 May 2019

Selvarani

Moderate but worthwhile

Nice exterior but the bed is dirty and not comfortable to sleep. The room and restroom is spacious. They provide toiletries and water bottle. We stayed at level 2- deluxe room.

Partner

4/10

Poor

12 Apr 2019

Verified traveler

I really dissapointed with the location bcoz never put the location properly. After I book oni I get to no it is at Masai. Better put the location at Masai not Johor bahru

Business Family

4/10

Poor

09 Apr 2019

Verified traveler

The hotel lift card system not working well and so hard time to go up or coming down. The hotel staff are too busy body too.

Business_and_leisure Family_with_children

2/10

Poor

30 Mar 2019

Haiqal

NOT RECCOMEND!

TOTALLY DISAPOINTED !
TV spoiled, hotel room doesn't seems to be so spacious as image. Dirty, ventilation spoilt. RUDE CUSTOMER SERVICE cold and soggy breakfast was serve! Nono for us!!

Partner

8/10

Excellent

29 Mar 2019

Verified traveler

Value for money

ok for a quick stopover. room spacious & clean. Free parking right in front of lobby. Several restaurants behind the hotel - even a pharmacy and mini-mart.

8/10

Excellent

21 Mar 2019

Peter

Nice hotel in small town.

Overall the stay is great. front desk staffs are helpful.

8/10

Excellent

19 Mar 2019

JII

Over all ok for the price, just a suggestion if the pillow either change or need a cover before the pillow case so others smell won't stick to the pillow.

Friends_and_family Family

10/10

Exceptional

03 Mar 2019

Eric

I must say, the show point is very attractive. i really enjoy it.
Overall good.

Leisure Family

10/10

Exceptional

06 Feb 2019

Mohd

Good Sercive

10/10

Exceptional

28 Dec 2018

Verified traveler

Room power failure problem change to new room. Good job...

6/10

Pleasant

26 Dec 2018

Verified traveler

Newly renovated, yet to ready for stay. Water flow and temperature is not consistent, TV signal is not fixed, not signal at all. Bad sound proof as you can hear clearly kids crying whole night.

8/10

Excellent

03 Sep 2018

Verified traveler

Simple & Easy to Find

a good place to crash for a night or two.. budget friendly with nice staffs.. hope when their cafe/restaurant opens later, the breakfast would be nice..

6/10

Pleasant

03 Jul 2018

tiw

The hotel is doing renovation during the day. And during the night, the night club next to Grandmark was blasting music. Clean, nice hotel. But bad location for a good night sleep.

6/10

Pleasant

21 Jan 2018

Tio kheong

Everything is just fine, but toilet have a bad smell from the water pipes

Partner

4/10

Poor

08 Jan 2018

Shri

Just a decent stay. Don't expect much!

Receptionist was ok however the aircon in the room was really terrible. Told them a few times but all they said was the settings have to be right. settings were followed exactly but it was so warm.
A.C. definitely needed servicing

It was quite difficult to fall asleep because of the nearby karoke lounge

10/10

Exceptional

03 Jan 2018

Esmaeil

It was nice. But little out of town. That’s all.

8/10

Excellent

26 Nov 2017

Verified traveler

Near to AEON Tebrau and newly-opened IKEA

A Inn located within the Taman Molek residential area.

4/10

Poor

05 Sep 2017

Verified traveler

The hotel is located next to a night club, disturbed sleep due to noise

8/10

Excellent

23 Mar 2017

Chu

Location & value for money

Convenient, value for money.

Family

2/10

Poor

07 Dec 2016

Lai

Local inn is better.

Dirty. Pillow still have stain and smelly.
Bathroom is leaking and weird smell.

4/10

Poor

16 Oct 2016

Wai Hoe

Low maintenance & Noisy

Amenities are well adequate. There's toothbrush&toothpaste, body wash and hair shampoo, rain shower, coffee & chinese tea, kettle, TV & DVD Player (with no dvd provided), hair dryer, iron & board, safe, and even a weight scale. A few Chinese restaurant and a bakery store within 5min walking distance.
However, there's a bar few lots next to the hotel, can clearly hear the blasting at night, not recommended for light sleeper. Room is dirty and smelly, carpet looks old.

8/10

Excellent

26 Sep 2016

Verified traveler

Not bad

Not bad. Just that the sound proof is not good.. people foot step can be clearly heard

Partner

6/10

Pleasant

21 Sep 2016

Felicia

surrounding of hotel

If u r okay to stay with a night club/pub beside u then this hotel is will be suitable. Hotel located in between 2 pubs/night club and the music can be heard till 3am.

8/10

Excellent

20 Sep 2016

WAI KEEN

Its very value for money except that the heater is not working properly. N noises can be heard from surrounding pubs n ktvs.

Partner

6/10

Pleasant

15 Sep 2016

Verified traveler

Shops around.. convenient to get foods.

Aircon not cold, but overall everything still ok la..
Most importantly is cheap n convenient.

4/10

Poor

29 Jul 2016

Verified traveler

Need Improvement

Must provide more carpark space for the hotel guests. Hard to find and I need to come out again to move my car.Receptionist in the night provided very poor service.A young boy manning the reception and no professionalism at all on how to receive a guest.Pls improve on that.

Family

8/10

Excellent

19 Dec 2015

Benny

Pleasant stay at a relatively low cost!

Quite a pleasant stay throughout. the staffs were friendly and there's this elderly man who will be looking after the cars in the carpark every night. I felt safe parking my car there. the room is quite small but it's still quite cozy and comfortable. overall I would rate it a 4 :)

Partner

2/10

Poor

15 Dec 2015

Verified traveler

ok

room to small and compact
mineral water and maggie cup in room need to pay
beside the hotel have pub,until around 1.30 am still noisy.
thanks

Partner

8/10

Excellent

27 Oct 2015

Verified traveler

nice and clean

service and room all is nice
nearby have many shops can buy or eat

10/10

Exceptional

10 Jul 2015

Khalis

Nice

Emergency..

Partner

4/10

Poor

04 Mar 2015

Kim Chan

Unpleasant stay

Location is not ideal. It's very noisy during night hours.

6/10

Pleasant

23 Feb 2015

linda t.

Stopover Stay

Better than others in its class but only good enough for a few hours just to sleep. No windows, hard bed, paper thin walls. Surprisingly well stocked with hairdryer, toiletries, minibar, bedroom slippers but otherwise basic and depressing.

8/10

Excellent

17 Feb 2015

Issac Chan

value for money

Convenient. Easy to get food.

6/10

Pleasant

22 Dec 2014

Issac Chan

not bad

you pay what you get. don't expect too much. a standard choice.