City Bay Palace Hotel

Vietnam , Hanoi and North
HA LONG, 156 Le Thanh Tong Str Bach Dang Ha Long Quang Ninh
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50 reviews shown

10/10

Exceptional

28 Sep 2025

Michael

Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.

Partner

10/10

Exceptional

31 Mar 2024

Tram

Staff so nice the rooms are clean

2/10

Poor

20 Jan 2023

Shaun William

Noise all day and all night long

Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise.
Forget about the \"Free Breakfast\" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant.
The noise is allday long.

Partner

10/10

Exceptional

07 Jan 2023

Richard

Very nice hotel just old but very clean and good service

Partner

10/10

Exceptional

25 May 2022

Dayna

love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend

Leisure Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.

Leisure Family

8/10

Excellent

20 Jan 2020

Verified traveler

Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.

Leisure Self

10/10

Exceptional

12 Oct 2019

FREDDIE

over all very recommended

my stay is very comfortable
location is very close to shopping and food store

10/10

Exceptional

03 Aug 2019

George

Nice hotel with great view of Ha Long Bay

My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.

Partner

10/10

Exceptional

18 Mar 2019

PIRESKANG

Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.

Leisure Friends

8/10

Excellent

22 Jan 2019

Verified traveler

Overall experience

I would like to commend Mr Anh, Hotel Supervisor,

8/10

Excellent

18 Nov 2018

Joseph

JS Ha Long bay 2018

Staff were courteous. Service was completely
Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.

Family

10/10

Exceptional

24 Sep 2018

Anderson

Trip to Ha Long Bay

The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend

Friends

10/10

Exceptional

23 Sep 2018

Kevin

lovely hotel.

I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!

Friends

8/10

Excellent

13 Jun 2018

Mike

Gym is small only one machine to work on

Hotel is nice bed is comfortable location is great. But cleaning peoples don’t fill up the snack bar and the gym is small with one machine to work on it’s a disappointment for me.

8/10

Excellent

19 Jan 2018

tracy

Lovely hotel

Three days in halong bay. Front desk arranged boat trip for us that was fabulous. Lovely hotel but not a lot to do on night times no nice restaurants near by

Partner

10/10

Exceptional

11 Jan 2018

Samuel

Great room and location

clean and great room. the view of Halong Bay is also stunning from our room. The breakfast is good as well.

Family

8/10

Excellent

22 Dec 2017

Verified traveler

Good location ,close to harbour,shopping centre ne

Good!! Satisfying etc etc....research ,plan ahead with cruises,tours etc;

Check other travel sites to ensure you are getting a good deal!!

Don't commit on the same day, troll other travel sites

..............,,,,,,,,,,,,,,,,,.,,... $$$$$$$&&&&&&&&**********

8/10

Excellent

20 Dec 2017

Good location and great view of the bay. Breakfast is a little lacking local menu.other than that, all is good

6/10

Pleasant

09 Dec 2017

Lorraine

Hotel near Halong Bay

The walls of the room are very thin so we kept hearing voices and noises. Staffs are friendly but most of them are not english proficient, so there were communication barriers. Also, the room was a little small and there were issues with the toilet as water gradually seeped out of the bathing cubicle and the toilet became flooded. There were little tourist attractions around the hotel as there is only a plaza nearby and a museum about 30 minutes walk away.

10/10

Exceptional

31 Aug 2017

Andy

Fantastic stay here, staff very helpful and friendly.
Free Breakfast was great, and the two rooms had great views.
A must if staying in Ha Long.

2/10

Poor

23 Aug 2017

kaity

Terrible management and customer service

Don't ever stay here! To start, the bathroom ceiling was full of mold and the sink flodded the bathroom floor when turned on. We also didn't get fresh new towels during our stay.

We booked a day boat tour of ha long bay with the front desk and it was the worst experience. We didn't end up on the cruise we should have been on and didn't see what they said. My entire family was left hungry all day because there was no lunch on the boat for us because the hotel didn't inform them what we wanted and this hotel would not refund our money for the lunch. Worst management and customer service out my entire 2 month trip.

8/10

Excellent

01 Jul 2017

Ali & Bita

Nice hotel and in the down town area

The hotel was good and clean but it is located in the city area which is close to the market but away from the beach and theme park. A lot of of construction of the roads which makes it hard to move around. Hotel was close to the museum which is a must see. Great view of the bay from the top floors of the hotel.

10/10

Exceptional

28 Jun 2017

Sue

Great location, helpful staff.

Great 'locals' location and lovely and helpful staff.

Family

10/10

Exceptional

25 Jun 2017

Edward

Great staff, good stay

We only stayes one night on our way to a junk boat cruise. The staff was awesome, the room was nice, and breakfast was good! It was close to our launch spot for the cruise and lots of stuff in walking distance. Even though our stay was short, the staff made it extremely enjoyable. I wish we had more time to stay longer.

Partner

8/10

Excellent

10 May 2017

Verified traveler

Nice Hotel

Good value, clean, good location, good food.

Family

6/10

Pleasant

27 Jan 2017

Evgeni

Good value for the money!

Breakfast buffet was modest compaired to other hotels we stayed in Vietnam.

10/10

Exceptional

16 Jan 2017

Scot

A Booking Mistake Turned Into a Great Decision

We had originally looked to book a place near the boat marina to prepare for a boat cruise the following day, but instead booked at the City Bay Palace on the other side of the bridge. It turned into a great mistake!

The staff was very inviting and helpful the moment we pulled up. They upgraded our room so we had a better view of the beautiful bay and city.

The rooftop of the hotel was perfect for hanging out and drinking wine.

The room was clean and just the right size for our travel gear.

Highly recommend this hotel!

6/10

Pleasant

30 Nov 2016

Thomas

Loud construction noise.

First off, I would like to say that the service was first rate. Fast, friendly, and courteous. But I would avoid this hotel until the construction in the area is finished. Zero sleep.

10/10

Exceptional

17 Nov 2016

Janie

Good location close to the bay and shopping.

Just went at wrong time of year it rained the whole time. Did get out on the bay and still see some stuff. Wish the shower was a bit bigger.

8/10

Excellent

06 Nov 2016

JAMIE

Nice hotel with good buffet.

The hotel was nice and clean and near the market and a fancy mall. the room is quite big and buffet breakfast is very good with lots of food to choose from.Wi-Fi is weak and can't be on all the time. there's an elevator that allows you to see the city and the bay. The staff are nice and helpful and it will cost about 10 us to get to halong bay from the hotel.

Family

8/10

Excellent

13 Oct 2016

Verified traveler

Close to view across Halong Bay

Room was clean and comfortable, breakfast was terrific, location good if you were staying in town but would recommend staying on boat or going back to Hanoi for a more lively city or experience

6/10

Pleasant

28 Sep 2016

Paul

Clean hotel

Hotel great for a couple of nights - good value for money

Family

10/10

Exceptional

17 Jun 2016

Jason

Off the beaten path

.Our first room was too small for our family of four, so we needed to upgrade to an \"elegant\" room. This room was away nicer than what we are normally used to getting in the USA, but the splurge was worth it. We stayed two nights, but we would have added a third if we didn't already have airline tickets booked already. This place is beautiful on the inside, even if it is not so much on the outside.

We stayed here because it was the closest hotel to where we stayed 13 years ago, a dive which no longer exists. There are few tourists in the area, which for us is a plus. Only a few hotel staff spoke English, but Google Translation helped us get by just fine. The free breakfast was Asian style only (which we loved), everyone was super nice, and we enjoyed our stay for half of what it would have cost us for a similar room in the tourist areas.

The staff helped us to arrange a day cruise, which was unfortunately rained out, and gave us a full refund. They also helped us get a car and driver back to the airport in Hanoi for only a little more than the price of the taxi/bus/taxi that brought us there.

10/10

Exceptional

31 May 2016

Hwe Chwee

Love the City Bay Palace Hotel

I really enjoyed my stay at the City Bay Palace hotel, the staffs are very friendly and the hotel itself is very clean, neat and tidy. The hotel is very convenient to find places to eat and shop. My family and I love staying in this hotel and also the hotel provided fantastic yummy breakfast.

Family

8/10

Excellent

27 May 2016

Verified traveler

Nice. Centrally located .

Staff was very helpful. Hotel staff helped with arranging tours. Breakfast was good. No complaints .

8/10

Excellent

24 May 2016

Verified traveler

Nice hotel for the price. The staff was very helpful. Good complimentary breakfast.

6/10

Pleasant

05 Apr 2016

Steven

Comfortable but location is average

The hotel was fine but the area of Ha Long City it was in was nothing to write home about. No good restaurants nearby, and nothing of interest to see. It is comfortable enough and good value if you need a place to stay before or after your cruise. If I came again I would look for a better location.

Partner

8/10

Excellent

01 Mar 2016

Verified traveler

Nice hotel

It was a very nice hotel. It was close to certain areas of Halong bay but there is really nothing to eat or do in this area. There is a mall near by with some shops and a movie theater but that is about it.

4/10

Poor

02 Jan 2016

Håkon

Bad hotel

A worn down Hotel.
The Hotel Staff speak very limited English, the power cut's off quite often.
The \"gym\" is him terrible condition!
Otherwise, the rooms a okay, but just okay.
Stayed there one night with my parents, but my mother refused to stay there any longer so we changed to another hotel (and location as Ha Long is very quiet and boring in December)

Family

8/10

Excellent

26 Dec 2015

Verified traveler

If staying in Halong Bay, this is a good choice.

Close to markets but no restaurants to speak of. Arrange the tour of the bay from the hotel since it's not worth it to go to the big tour departure area some 20 minutes away. Unless you're into caves, the islands are lovely near the hotel.

6/10

Pleasant

23 Jul 2015

nick

It's ok

Good clean hotel, the gym is nothing like the picture very poor. Drilling from 10am onwards. Staff were helpful but not that smiley. Breakfast was good but be better if they had baked beans :) room clean and tidy very nice.

10/10

Exceptional

12 Jul 2015

Nelson

The cost to value here is great. I went with two friends for two nights in a two-bed room, at about $80 total. The front desk personnel were very helpful with recommendations of where and where not to eat and visit, explaining the tourist areas were highly over-priced.
Which takes me to the neighborhood. Although we had not fully researched the location, and thought we would be closer to a beach rather than downtown, it turns out for the better. There were places to eat at a cost the locals pay rather than the excessive premiums charged elsewhere, and it was easy getting a taxi to anywhere else.
The room/bathroom was clean. The beds comfortable. Breakfast included.
As others have pointed out there are one or maybe two other hotels with the same/similar name. So make sure you are booking the right one, I read some pretty terrible reviews for the other locations.

Family

10/10

Exceptional

08 Jun 2015

Jessie

Great hotel but location a bit far from Harbor

The hotel was great and the staff were all amazingly nice! The breakfast was good with all the basics and great Pho! I would definitely stay there again. It was very affordable for two individuals. I would just say it's a bit far from the harbor so you'll need to factor in the cost of taxis which were about 100k to 150k VND each way.

Family

10/10

Exceptional

24 May 2015

Verified traveler

Halong

excellent

Partner

10/10

Exceptional

04 Dec 2014

Chris

I'd stay here again.....

This is a very nice hotel, outstanding value and with helpful staff. Rooms are moderate size, neat, clean and quite modern. Central in Hon Gai and close to Vincom shopping mall. Breakfast was good, meals menu is limited range but quality and prices are good.

Family

10/10

Exceptional

29 Jul 2014

Verified traveler

Luxery and professional staff

Very nice hotel. Excellent breakfast. Clean and with good facilities.

Partner

10/10

Exceptional

01 May 2024

shiruji43

すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。

Leisure Family_with_children

8/10

Excellent

03 Jan 2022

Giang

Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.

Partner

8/10

Excellent

01 Feb 2020

Palle

Nice and friendly hotel

Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.

Friends_and_family Family