Plaza Sao Rafael Hotel

Brazil , Porto Alegre
PORTOALEGRE, Avenida Alberto Bins, 514
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100 reviews shown

6/10

Pleasant

27 May 2026

Maria Aparecida

Staff at the front desk: some people were helpful, others really need training, not helpful at all.

Self

8/10

Excellent

20 Jan 2026

LEONARDO

A nice old style hotel downtown. The beds where comfortable and it was quiet.

4/10

Poor

21 Nov 2025

Aroldo

The room was the bare minimum, with an awful view (a badly decayed wall), the bathroom was very poorly illuminated, the phone was mute, the AC did not work properly, the mini bar was loose, when we opend the door it comes with it, and no amenities, just a bed, a table, and a couple of chairs.
The only positive point of this hotel was the heated pool and the area around it. I won't come back to it, despite the reasonable price.

Leisure Self

10/10

Exceptional

28 Sep 2025

Darwin

Great

Leisure Family

4/10

Poor

11 May 2025

Marcelo

Plaza são Rafael used to be a high standard hotel in Porto Alegre. It is sad and disappointing to see that the rooms are very outdated. AC doesn't work well, WiFi is very spotty, tv is not smart, it is very small and has terrible reception of the few channels available.
It seems the cleaning standards are lacking I was in a non smoking room but there was a cigarette butt sitting on the window during my whole stay. Elevators are noisy and old and the breakfast is good but not near impressive as it used to be. I had a capeletti soup from the restaurant and it was tottaly bland.

Business_and_leisure Self

8/10

Excellent

09 Mar 2025

Marcio

Was ok, just kind unsafe when night fall

Leisure Partner

10/10

Exceptional

21 Jan 2025

Edna

Comfortable, good facilities and good service.

10/10

Exceptional

02 Oct 2024

Danielle

Well located. Great service.

Business Self

8/10

Excellent

26 Mar 2024

Lino

Good hotel but craving for a refurbishment .

Business

6/10

Pleasant

28 Jan 2024

Fernando

Hotel locked up in the 80’s

Terrible service at the restaurant. Rude staff and poor food . It used to be a 5 star this hotel.. those days are over.

Friends_and_family Family

10/10

Exceptional

22 Dec 2023

Kelly

10/10

Exceptional

23 Nov 2023

carla

Excelente hotel

Leisure

10/10

Exceptional

24 Jul 2023

Stella

Nice stay

Friendly staff at reception made us feel welcome. Rooms are ok in need of updating. Nice breakfast.

Friends_and_family Family

8/10

Excellent

17 Apr 2023

Alberto

Good hotel

Self

4/10

Poor

18 Sep 2021

Jose Mario

There were no bell boy to take my luggage upstairs to the my bedroom. I had two large Samsonite bags plus hand luggage, and I had to do it myself with an airport trolley. It seems that all bell boys have been fired during the pandemia lockdown and new ones have not hired yet. It caused me a lot of trouble.

10/10

Exceptional

14 Jun 2021

Verified traveler

Great staff, location, clean gym, pool competitive prices

Leisure Partner

10/10

Exceptional

23 Oct 2019

Verified traveler

Better than anticipated. Clean comfortable and good bar and restaurant

8/10

Excellent

23 Jun 2019

Verified traveler

Hi the hotel is getting old need a restauration asap.
The people on the parking was a mess when a lot of people were leving at the same time.
Wasn't prepare for the lot of occupancy during COPA AMERICA and they should be as this is a know event.

Leisure Friends

6/10

Pleasant

21 Jun 2019

Verified traveler

Beds extremely hard, not enough towel, ac doesn’t work very well, old carpet.

Friends_and_family Family

10/10

Exceptional

11 Jan 2019

Verified traveler

Great location, in the old city center. Friendly staff.

8/10

Excellent

08 Jan 2019

Gustavo

Good hotel

Very good breakfast

10/10

Exceptional

15 Sep 2018

Verified traveler

Clean and tidy. Good position for restaurants and only 20 minutes from airport

4/10

Poor

29 Jul 2018

Taylor

Let me start with the good. Check in was fast. The lobby of the hotel is really pretty and builds expectations for the room which it could not live up to. The room was large but the carpet in the room had seen better days as well as the beat up 1970’s furniture. The bedding was nice and the sheets and pillows were very clean. The bathroom is not visually appealing and the corner shower sprays water all over the floor. The toilet has a very strong flush that threw water on the floor. Also you hear the constant sound of other toilets above and next to your room flushing. The 2 worst things were the overnight staff and the nonexistent WiFi. If you need to be connected to the internet for business or entertainment (and who doesn’t) avoid this place at all costs! When it worked it’s best I could read 2 emails between the WiFi dropping out. At its worst there was no signal at all for many long stretches. I called to complain but nothing changed. The 2nd big problem I had was with night staff trying to order room service. There are no restaurants in walking distance at night so I thought I would order room service. The hotel had no one in room service or the front desk who spoke English. The menu (which I had to go to the front desk to get) was in Portuguese and English so you would think they could take an order in English. Wrong! 5 phone calls 3 visits to my room from 3 different people who could not take an order in English and 2 Hours later went to bed hungry.

10/10

Exceptional

23 Nov 2016

Toshikazu

Great stay

Nice hotel. I don't recommend to walk around the hotel in the evening.

8/10

Excellent

25 Sep 2016

Shengqiang

the hotel is really so-so! breakfast in the hotel is really not so good,no choice!

Family

2/10

Poor

21 Aug 2016

Manuel

Bad place to Be in Porto Alegre

This is the lowest point, on my trip to Brazil, this hotel accommodation, just RUIN, my vacations, we enter the hotel, after a near 5 hours overnight trip from Lima, and arrive the hotel near 8am in the morning, very very tired, just to let know by the staff that we can only enter the room at 2pm, then i realize that the staff try to charge me half day hotel rate, on my side, couples hire rooms and they provide the room just immediate , i have to take my car drive to a coffee shop, and wait for another 2 or 3 hours, to come back the hotel, with my small 5 years old girl extremely tired. THANK YOU. if this is Hospitality, you should show your staff how to do their work.

on the che have an early flight back to lima, so i have to left the hotel room at 3 am in the morning, the previous night i ask front desk to pay my account, (overseas card, sometimes have troubles )the front desk staff told me its no posible, so i need to do it at 3am, and of course the payment fails, i try to explain the front desk staff that i need to catch my flight , and i just get the best feedback from a front desk guy, he menage me to call the POLICE, in front of my family, THANK YOU AGAIN!!!, i have an extra cash to pay, just to get rip off with the exchange rate. no wonder, was the same rude guy at the checking.

4/10

Poor

21 Jun 2016

Karyn

Over rated

Stayed for 1 night for business. Arrived at 11PM was sent to the wrong floor. There are two parts to the hotel: a 4 star and and 3 star. I got the 3 star wing. The room was clean but the bathroom installations must date to the early 1990s or 1980s. The shower head was broken. The mini bar made a terrible noise all night.

10/10

Exceptional

28 Apr 2016

Brani

Nice hotel

Very friendly and professional stuff.
Good service. Big room.

10/10

Exceptional

21 Jan 2016

Jørn Egil

Excellent staff

Excellent staff

Family

8/10

Excellent

19 Oct 2015

Maria

Great location in the center

Wonderful breakfast buffet! Wish they served until 10:30. Get there early, hot foods like bacon go fast.

10/10

Exceptional

13 Jun 2015

Verified traveler

good hotel

excellent hotel but not so good surroundings, old and little mess

8/10

Excellent

19 Apr 2015

Magelan

In the middle of city Center. Hotel needs facelift

Hotel was a bit dated. Gym was great and so was pool. Rooms need some work. Carpets are worn out.

10/10

Exceptional

29 Mar 2015

Verified traveler

Hotel Sao Rafael, very good experience.

EXcellent hotel

8/10

Excellent

03 Jul 2014

Verified traveler

World Cup

Of the several overpriced hotel I used during the World Cup, this was the nicest. Comfortable room with good breakfast.

8/10

Excellent

02 Jul 2014

wineismylife

Central location, good facilities

Central location. Clean facilities. Pretty much up to date. Nice historical touches. Good amenities. You'll need to take a short taxi ride to most nicer restaurants for dinner on the north side.

4/10

Poor

29 Jan 2014

C0nfrense traveler

Too many problems and very poor service

The staff were not courteous or helpful, even though a significant number of problems generated on their end. For example, they had no record of my reservation, even though I had a receipt showing I had already paid in full. They acted like they couldn't help me, and I thought I would have to sleep in the lobby since it was a holiday when I checked in and there was nothing else open in the area. I had to get my travel agent involved (costly phone bill), and the issue was not resolved until close to my departure, 5 days later. Horrible and scarry since I was an international traveler who did not speak the language.

6/10

Pleasant

29 Nov 2013

Downtown hotel, nice, excellent breakfast!

Extremely crowded at check-in; reserved room type not available. Gave me a suite--very nice.
The service was not up to the level expected. The bathroom was not as clean as it should
have been.

4/10

Poor

09 Nov 2013

Andrey K

very thin walls

Hard to fall asleep as very thin walls- can hear people talking in adjacent rooms. Location is in a questionalbe part of downtown- near the bus station. Food was good and breakfast was included. Internet also included in price, quality of internet service was above average.

10/10

Exceptional

30 Oct 2013

Jenn

Awesome breakfast! The hotel was very clean and the staff was pleasant and helpful.

8/10

Excellent

30 Oct 2013

Brian

Good hotel city centre- enjoyed the gym

Nice hotel in the city centre. Enjoyed the gym /pool and free Internet

No complaints

8/10

Excellent

30 Sep 2013

Verified traveler

Mario's Brazilian Experience

it was a nice experience and close to to the markets and shopping district.

6/10

Pleasant

29 Sep 2013

Steve

Well-run hotel that could use an upgrade

This hotel has some nice features, including friendly staff, good service, a fairly large gym on the top floor with a view, a lap pool, and a well-stocked breakfast buffet. But the rooms are a bit spare and could benefit from remodeling. The location is in an uninteresting part of the old downtown.

6/10

Pleasant

28 Sep 2013

C0nfrense traveler

Poor staff service & hard as a rock beds

Does not recognize some reservations, even when already paid in full. Discrimanatory service.

8/10

Excellent

26 Sep 2013

Emily PS

A Diamond in the rough

I loved this hotel. The best thing about it was the amazing breakfast. I have never had such a wide variety of choices. I try to avoid wheat, sugar and dairy and this was easy with the massive amount of fresh fruit, fresh fruit juices, and lots of healthy options such as quinoa, amarinth and flax to make up my own muesli, with nuts and dried fruits. There were lots of breads, cakes and pastries and there were hot options too. Great coffee with hot milk and teas. Staff were great though English is not widely spoken. They really appreciate if you try to learn a few Portuguese words (as do all Brazilians) and they have great humour and warmth. The bed was fantastically comfortable and there was a great shower. The pool is lovely and the hot tub/jacuzzi is great outside. The gym is a good size with amazing views as all these are on the top floor of the hotel: floor 17. There is a feeling of luxury here though the rooms are not luxurious as such. They are clean and comfortable. Great drinks, Great soups. Do not expect reliable information about where to go and how to get there. This seems standard in Brazil though. Check everything a second or third time. The neighbourhood is not safe after dark, and there are very few shops or bars or restaurants nearby. But taxis are cheap. I hardly left the hotel as I was at a Congress and my days were long. I felt relaxed and at home there. You can get a great massage very cheaply in the onsite beauty parlour. I loved it.

10/10

Exceptional

14 Jul 2013

Carlos

Porto Alegre

Very good breakfast, good accommodations. \"Focus on your experience. Be honest, informative, unique and detailed. Stick to content relevant to Expedia guests.\"
It's a very good hotel. I recommend.

8/10

Excellent

22 Apr 2013

Verified traveler

A nice hotel is a somewhat dodgy part of town. That said, absolutely no qualms about staying there again.

8/10

Excellent

09 Jun 2026

Ana helena

Ótimo quarto, ótimo café da manhã, necessitando alguma manutenção

Partner

10/10

Exceptional

08 Jun 2026

Marilda

Hotel bom.

8/10

Excellent

03 Jun 2026

Fernando

Hotel muito bom, porém antigo.
Café da manhã bom e funcionários prestativos.

Self

10/10

Exceptional

01 Jun 2026

KARLA V M C RIBEIRO

Por hotel estar localizado no centro, tem de tudo por perto, até loja que conserta bolsas e sapatos. Mercado público com ótimos restaurantes. Recomendo.

Friends_and_family Family

8/10

Excellent

01 Jun 2026

Eugênio

Bom hotel. Café da manhã muito bom. Funcionários atenciosos.
Problema: ainda tem bidê e não funciona. Tive que pedir para ir para um quarto com duchinha.

Partner

8/10

Excellent

29 May 2026

Amauri

Bom hotel,bom café da manhã.Voltarei !

8/10

Excellent

22 May 2026

Luiz

O serviço terceirizado da garagem deveria ser mais rápido e prestativo. Além de que o valor informado da diária da garagem era menor.
Gostei do Hotel como um todo.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Pedro

Ótimo, quem foi rei nunca perde a majestade!
Hotel clássico em POA!
Mesmo antigo, conserva o padrão.
Ótimo atendimento e melhor custo-benefício da cidade, sem dúvidas.
Parabéns à toda equipe.

Self

10/10

Exceptional

11 May 2026

Luiz Fernando

Sim...bom café da manhã

Friends_and_family Family

10/10

Exceptional

06 May 2026

Paulo

Café maravilhoso

8/10

Excellent

06 May 2026

Oscar

Hotel clássico. Confortável.
Necessita pequeno update como troca de carpet por piso sólido. Móveis clássicos com madeira de lei são muito bonitos.

Self

10/10

Exceptional

04 May 2026

ANA

Ótimo café, quarto bom precisando de alguma manutenção

10/10

Exceptional

19 Apr 2026

Ricardo

Muito limpo , poucas tomadas no quarto wi fi não funcionou no quarto, piscina térmica a água estava fria

Partner

8/10

Excellent

19 Apr 2026

Cássio

Quarto de bom tamanho, piso precisa de manutenção, estava bem gasto e velho, ar condicionado não funcionava direito. Piscina era boa, mas ela não estava tão limpa e os vidros estavam bem sujos. Gostamos do estilo do hotel num geral e voltaríamos.

Partner

8/10

Excellent

06 Apr 2026

Daniel Henrique

Quarto limpo exceto o ar condicionado com sujeira. Quarto com cheiro forte de humidade ( cheiro de quarto fechado ou madeira velha).

Self

10/10

Exceptional

01 Apr 2026

Madelaine

Café da manhã ótimo! Funcionários MT atencioso e educado

Self

10/10

Exceptional

23 Mar 2026

Cidemar

Hotel vintage

Self

6/10

Pleasant

15 Mar 2026

Jeferson

Tudo certo.. Poderia ter deixado explícito que a piscina e a hidromassagem estavam em manutenção.

6/10

Pleasant

02 Mar 2026

Gelsimar

Boa

Self

10/10

Exceptional

12 Feb 2026

Talis

De longe o melhor hotel que eu já fiquei! Quartos impecáveis, café maravilhoso, academia bem equipada, piscina perfeita! E a melhor parte ainda é a equipe, TODOS super simpáticos e atenciosos! Nota 100000

Partner

10/10

Exceptional

09 Feb 2026

João B F de

O quarto estava impecável, todo o pessoal do hotel é muito educado e gentil, as instalações do hotel são muito boas.

Self

6/10

Pleasant

08 Feb 2026

Anderson

A tv do quarto não funcionou, no checkout fui informado de que estão trocando as tv, poderiam ter me informado no checkin.

Partner

10/10

Exceptional

02 Feb 2026

Glenio

Maravilhoso

10/10

Exceptional

18 Jan 2026

Janine

Equipe

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

beatriz

♥️♥️♥️🙏

Business

10/10

Exceptional

02 Jan 2026

CLAUDIO

Foi uma ótima estadia. Talvez uma única ressalva possa ser feita: o ar-condicionado central (sistema utilizado no hotel) implica certa oscilação na climatização da habitação. Nada, no entanto, que chegue a causar maior desconforto.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Ana helena

Ótimo café da manhã

10/10

Exceptional

25 Dec 2025

Ana helena

Ótima estadia, boa limpeza, café maravilhoso

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Hugo

Hotel é muito bom, achei ruim que não deu pra usar sauna e jacuzzi pois estava em reforma, achei um péssimo momento pra reforma, o ambiente tá piscina é muito bom, porém, preciso melhorar a ventilação do ambiente, muito abafado, num geral o hotel é bom

Partner

10/10

Exceptional

22 Dec 2025

Sil Mendes

Fomos muito bem recepcionadas. Quarto limpo e cheiroso, cama super confortável, edredom e travesseiros fofinhos. Café da manhã atende bem, ovos, frutas, pães e bolos. A comida do restaurante é super gostosa e temperadinha, amamos. Um agradecimento especial ao Luciano que prontamente nos colocou num quarto mais silencioso e confortável pois faríamos provas no dia seguinte. Minha noiva fez aniversário bem no dia 21 e eles carinhosamente deixaram um bilhete de boas vindas, feliz aniversário e um chocolate delicioso para acalmar a mente e o coração. Gratidão a toda equipe da recepção que nos atendeu com tanta cordialidade, Luciano, Camila, Vinicius e Alisson. Voltaremos mais vezes.

Business

4/10

Poor

18 Dec 2025

Izabel Cristina

Os quartos são velhos, o banheiro do quarto cheiro horrível, de esgoto. Foi necessário trocarmos de quarto porque o ar condicionado não funcionava. O recepcionista foi muito antipático no atendimento.

Partner

10/10

Exceptional

12 Dec 2025

Marina

Aconchegante e ótima localização.

Partner

10/10

Exceptional

07 Dec 2025

Fabiana

Comodidades.

Self

8/10

Excellent

03 Dec 2025

Luiz Antonio

Serviço muito bom

Business

10/10

Exceptional

03 Dec 2025

Luiz Antonio

Sim

Business

8/10

Excellent

29 Nov 2025

William Ricardo

Hotel bem preservado, muito bem cuidado, mas senti falta de room service após as 23:00! Questões de atendimento, creio que ordem da direção, deixam um pouco a facilitar a vida do hóspede!

Self

8/10

Excellent

24 Nov 2025

carmen vera f

O café foi excelente. Atendimento perfeito de todos os funcionários.
Não gostamos da garagem ser terceirizada, muita burocracia.
Também não gostei pois tinha cachorro em um apartamento no mesmo andar que eu .

Partner

2/10

Poor

16 Nov 2025

Rafaela

O hotel está muito decaído, precisa urgente de uma reforma geral. Cheiro ruim, tudo extremamente velho.

Friends_and_family Friends

8/10

Excellent

13 Nov 2025

Peter

AC trabahlo bom e controlada

8/10

Excellent

10 Nov 2025

Inassara

A experiência foi ótima, do início ao fim. O quarto era espaçoso, a cama muito confortável, o banheiro também era grande (exceto pelo box, esse era um cubículo) e bem limpo. A piscina, embora grande, não apresentava águas quentes, nem profundidade. Fomos ver as placas informando que precisava solicitar toalhas só depois de já estarmos saindo da área. A jacuzzi era bem espaçosa, a céu aberto, bem quentinha.
O café da manhã foi a estrela, tudo muito gostoso, bem servido e com muita variedade.

Partner

10/10

Exceptional

01 Nov 2025

sergio

Quarto bem arrumado e limpo. Banheiro bom e agua quente rápido

Partner

6/10

Pleasant

24 Oct 2025

Bárbara

Quarto antigo, por isso não confortável como era de se esperar. O odor do encanamento do banheiro muito forte e desagradável, solicitei a limpeza, e fui atendida, no entanto foi apenas paliativo. A televisão tinha imagem muito ruim, pois antiga.

Business

10/10

Exceptional

22 Oct 2025

Tatiele

Foi maravilhosa

Partner

10/10

Exceptional

20 Oct 2025

Fabiana

Apesar de antigo, mantém o padrão Plaza

Quarto super espaçoso e limpo, porém o chuveiro tem vazamento para o piso do banheiro. As toalhas poderiam ser mais novas. Banho bom e cama super confortável! Café da manhã variado. Usei apenas para pernoite.

Self

10/10

Exceptional

18 Oct 2025

Francesco

Quarto limpo, ótimo café da manhã e jantar. Pessoal muito atencioso e educado.

10/10

Exceptional

11 Oct 2025

Vanessa Aline

Ótimo atendimento! Adorei a jacuzzi, estava quentinha de noite, deu para relaxar no fim de um dia corrido, e o café da manhã foi um dos melhores que já vi, recomendo!

Self

10/10

Exceptional

01 Oct 2025

Jefferson

bom cafe da manha, quarto bem limpo

Business

8/10

Excellent

29 Sep 2025

HUEINE

Bom

10/10

Exceptional

21 Sep 2025

Marcia

Otima estadia

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Oscar

Hotel tradicional, bom café da manhã, apartamento tinha cheiro esquisito

Self

4/10

Poor

15 Aug 2025

Verified traveler

serviço bom, mas péssima e terrível conservação

Apartamento em estado ruim de conservação. Piso laminado com péssima aparência, estragado e levantando. Mofo nos rejuntes dos banheiros. Moldura das fechaduras soltas. As refeições servidas no bar/restaurante do lobby, entretanto, são muito boas.

Partner

8/10

Excellent

11 Aug 2025

FABIO

Hotel ok

Hotel bom, mas com sinais de velho (não antigo). Móveis bens rústicos e passam a sensação de coisa velha. Sugiro uma modernização por exemplo, nas tomadas pra dar um ar de cuidado. Café da manhã ok, e sempre serviram as mesmas coisas nos três dias.
Estacionamento acima da média (41 reais por dia) e pode demorar muito a chegada do carro

Partner

10/10

Exceptional

30 Jul 2025

Jonathan

Muito bom.

Hotel antigo, mas muito bem conservado. É como uma viagem ao passado. Piscina muito boa. Café da manhã bom, com opções sem glúten e lactose.

Self

4/10

Poor

19 Jul 2025

Helena

Horrível

Para hotel que que disseram ser o top de Poa foi muito ruim, pra começar atendimento ruim, pareciam não gostar de atender, como levei doações precisava deixar uma parte ali embaixo sendo que eu iria retirar logo em seguida mas disseram que não podia, porém no site diz guarda de bagagem, tive eu mesma que colocar no carrinho, subir com todo apele peso sozinha e levar pro quarto e depois de 30 min descer com as mesmas coisas, sem nenhum bom senso de ajudarem, mesmo que no site diz guarda bagagem, café da manhã sem muitas opções, opções variadas só de pães mesmo, o ar condicionado não esquenta, quando perguntei falaram q era por causa do lado do quarto q eu estava e aí ela é só temperatura ambiente, ou seja, o quarto não fica quente, e estava dias frios, nao deva pra dormir só de pijama e o hedredom tive q usar mais cobertor e ao sair do banho quarto frio, academia com horário limitado e com aparelhos todos enferrujados, quando pedi um energético no restaurante o atendente me sabia se tinha e pediu a outra q teve q ir não sei aonde buscar e demoraram pra isso, sendo q eu estava com pressa, quando pedi pra colocarem na conta do quarto a surpresa, pediram se eu TINHA AUTORIZAÇÃO, como assim ???? Era só eu hospedada e legaram que o restaurante era terceirizado e o pagamento no ato, sem contar q eu tive q pagar tudo no chek in e não no chek out. tudo tinha q ser pago antecipadamente, e não davam nem bom dia, nem boa noite