Hotel New York

8/10

Excellent

07 Jun 2026

Nicole

The hotel is in a perfect location for a Holland America Cruise. The basement bar was perfect, wonderful NY jazz bar vibes and brilliant barman. It's a lovely location for walking or water taxis and the food hallen down the road is a great spot to eat. The breakfast was quite different from what I imagined, having stayed at N-how a few weeks before nearby and having a wonderful healthy breakfast with so many options, so the very limited options here was a surprise. Due to the lack of explanation and no labels on the first 2 mornings it was a little difficult but by the third morning I appreciated the choice of nice bread and tomato and cucumber and cheese to make a nice sandwich which I enjoyed. If they improved the breakfast offerings, they would be 5 star for sure as building is gorgeous.

6/10

Pleasant

01 Jun 2026

cam

Old and run down pub
Has seen better day

10/10

Exceptional

31 May 2026

Bruce

Great hotel!
Great location next to cruise port.
Staff very attentive and helpful.
Will definitely come back.

Friends_and_family Friends

10/10

Exceptional

24 May 2026

Marc A

Great location

Partner

10/10

Exceptional

24 May 2026

Peggy

Cool old building, large rooms, super funky. Outside restaurant was delicious and great views. Bar also great. Right across street from cruise ship terminal. River taxi’s conveniently located near by. Great location

Partner

10/10

Exceptional

03 May 2026

William

Yvonne at check in desk was very friendly and helpful 😀.

Partner

10/10

Exceptional

24 Apr 2026

Page

We were happy to check in early after leaving the ship. The staff was friendly and helpful. The room was charming, bright and spacious for a historic hotel. The restaurant was busy but they took time to work with us on a dietary requirement. Dinner was very good as was the breakfast buffet. The location was convenient to the cruise terminal, ferries and the metro.

Partner

10/10

Exceptional

18 Apr 2026

David

We loved this hotel. This was our second stay and we would definitely stay there again. This place seems to have a culture of hospitality. The staff from the front desk to the restaurant to the housekeepers were very friendly and always ready to help. They have a lovely breakfast which was included in our package which may involve an extra charge. One tip is that the subway is at the end of the street. We arrived at the central train station and the tourist info person never mentioned that option. We took a cab when we could have hopped on the subway for just a euro. The subway stop is Wllimeniaplain (sp?) Hats off to Hotel New York, one our favorite places to stay.

10/10

Exceptional

13 Apr 2026

Brian

Excellent staff, excellent accommodation, excellent location and an absolutely wonderful experience.

10/10

Exceptional

02 Mar 2026

Konstantin

Great staff, beautiful hotel

Friends_and_family Friends

10/10

Exceptional

20 Oct 2025

Bonnie

Lovely pre cruise stay

Leisure Partner

10/10

Exceptional

09 Oct 2025

John

The hotel kept the historical feel whilst providing modern conveniences

Partner

10/10

Exceptional

04 Oct 2025

Kelly

This is a great hotel especially prior to a cruise. It’s very walkable. Staff are very friendly and took time to answer all questions. Nice little park at end of pier.

Leisure Family

10/10

Exceptional

25 Sep 2025

JOHN

Stayed at the Hotel New York for one night prior to our cruise. The location was perfect as it was walking distance to cruise terminal. It is an historical building right on the pier in Rotterdam. The staff was excellent and the room well-appointed and very clean. There is a nice restaurant and bar in the hotel. Highly recommend this hotel for a pre/post cruise stay or your visit to Rotterdam.

Leisure Family

10/10

Exceptional

15 Sep 2025

Jean Paul

Great place, fantastic rooms

Leisure Family

8/10

Excellent

13 Sep 2025

Robert

Super convenient for our pre-cruise stay since it’s across the street from the cruise terminal. It’s also a short walk to a train station if you want to venture out a bit, but there are local choices for dinner and coffee, etc. The breakfast in the hotel was good, but a little pricey.

Leisure Family

10/10

Exceptional

28 Aug 2025

Md Nasir Uddin

location and hotel service

2/10

Poor

21 Aug 2025

Prasanta

They charge 300 EUR in credit card without a bill

At the time of checkout they charged the credit card with 300 EUR while they said it will be 42.58 EUR and gave an invoice for only 42.58 EUR

Business

10/10

Exceptional

18 Aug 2025

Pnina

The most amazing hotel

Partner

10/10

Exceptional

16 Aug 2025

Angela

Great pre cruise hotel.

10/10

Exceptional

12 Aug 2025

Christopher

Friendly people. Comfortable quiet rooms.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Susan

An absolutely gorgeous property!

The Hotel New York is absolutely stunning. There’s so much history within these walls as it used to be Holland America’s headquarters. Our room was so spacious and comfortable-amazing pillows. The cruise port is a 2 minute walk from here-easiest embarkation ever! Many thanks for a fabulous stay!

Partner

10/10

Exceptional

09 Aug 2025

Melanie

The hotel is a beautiful historic building. We loved our room . The breakfast was excellent. Above all the staff were very helpful and willing to go the extra mile which we appreciated so much. I would love to come back for another stay.

Leisure Family

10/10

Exceptional

09 Aug 2025

Terry

The property was very unique. The restaurant served excellent food offerings.

6/10

Pleasant

08 Aug 2025

Deborah

Great staff. Beautiful hotel. Decor is wonderful. Bed and linens were great quality. Room was quiet with blackout curtains. We were tired so did not want to walk to dinner although there are places near the hotel. Dinner at the hotel restaurant was awful. Not really edible. Walking to and from ship was very easy. Would stay again but eat somewhere else.

Leisure Partner

8/10

Excellent

28 Jul 2025

Mary

Breakfast buffet had lots of choices and food was tasty. Chef was friendly and accommodating. The restaurant dinner menu in my opinion was not great. The outdoor restaurant was a great place for cocktails with a view. The bed was a little hard even though I appreciate a firm mattress. A night light in the bathroom would have been nice or an option to turn off most of the lights as the bathroom door has a porthole window on it. Great location if you are cruising out of Rotterdam as terminal is easily walkable. Easy walk to visit SS Rotterdam Museum. Lots of restaurants within walking distance.

Partner

10/10

Exceptional

26 Jul 2025

David

Enjoyable stay, would return

Nice location near cruise ships. The hotel is cruise themed and feels like it inside. Rooms are spacious and give the feeling of a 1890s cruise with vintage pictures and furniture. Definitely would return.

Partner

10/10

Exceptional

13 Jul 2025

Francis

A fun place with tons of character and charm.

Leisure Partner

4/10

Poor

09 Jul 2025

Verified traveler

Never again

Very small room with bed pushed up against the wall. Hardly enough space to even open our suitcases up on the floor. Bathroom was awful. Also very very small and in serious need of an upgrade. At breakfast i asked for an omelet but was told the chef was too busy at the back of the kitchen. In other words - pathetic service. Will never stay at the hotel again.

Partner

10/10

Exceptional

03 Jul 2025

Brian

The onsite restaurant, proximity to the Rotterdam Cruise Terminal and the historical significance of this iconic building, truly make it a memorable experience each time I stay here.

Friends_and_family Friends

4/10

Poor

28 Jun 2025

Tommy

The room size was not as advertised. It was very small!!! There was no air conditioning and constant yelling and loud noises all night in the alley next to our room. When attendant was asked about the small room he acknowledged there were larger rooms but chose to give us smaller ones

Leisure Friends

8/10

Excellent

22 Jun 2025

Jan

The history of this building and the original decor is amazing. Perfect location for cruise terminal. Walk right across the street.

10/10

Exceptional

22 Jun 2025

nigel

Wonderful hotel .. pleasant staff

Business

10/10

Exceptional

15 Jun 2025

Allison

Great stay. We wanted to be close to cruise terminal great location

Leisure Family

10/10

Exceptional

14 Jun 2025

Elizabeth

A must stay! The rooms are beautiful and unique and the property is beautiful. The location is lovely and the surrounding area is walkable and right on the water.

Business Family

10/10

Exceptional

12 Jun 2025

Marc

Perfect location for a layover before or after a cruise (on Holland America especially). The hotel is the former headquarters of Holland America, dating to 1901, and has been lovingly restored with nods to their cruise ship history. There are plenty of restaurants in the neighborhood and access to water taxis and water buses for sightseeing. The restaurant in the hotel is excellent and popular with locals. Everyone on the staff was very friendly and helpful. We will definitely stay there again next time we visit Rotterdam

Partner

10/10

Exceptional

07 Jun 2025

Jeffrey

Very convenient to cruise terminal. Unique hotel, former Holland America building. Great decor. Excellent bar and restaurants.

Friends_and_family Friends

10/10

Exceptional

06 Jun 2025

Marsha

Loved this hotel so much! Room was wonderful and staff super friendly. Full of character and charm

Self

10/10

Exceptional

30 May 2025

Danny

Great hotel. Great location

Friends_and_family Family

10/10

Exceptional

15 May 2025

Peter

Great base ready for a cruise. Loved the decor and the staff were very helpful. Dining room a little limited. Felt it to be a bit 'oyster bar' oriented, not many choices for dinner and very limited options for breakfast. Otherwise its a great hotel and there are plenty of eating places around.

Leisure Friends

10/10

Exceptional

03 May 2025

Michael

The staff and on-site restaurant are wonderful.

10/10

Exceptional

26 Apr 2025

Raymond

Excellent location and a great staff

Leisure Family

10/10

Exceptional

23 Apr 2025

Rick

Nice and clean place and great service

Business_and_leisure Partner

10/10

Exceptional

10 Mar 2025

Karina

It was a wonderful property. The only issue is there are a lot of stairs, even if you take the elevator we still had to do stairs to get to our room and there were stairs in our room. If you stay here, note if you have issues with stairs so they can put you in a different area.

Leisure Partner

10/10

Exceptional

13 Jan 2025

Pamela

Best night of our life

Right next to the cruise terminal which is very convenient. The view of the city and water is stunning from the front of the hotel. Staff were very welcoming and kind, and called us to follow up once we got to our room to check if we needed anything. The room was remarkable. From the high ceilings, giant windows, very upgraded bathroom and lighting. The bed was the most comfortable bed we have ever slept on in all our travels. I didn't want to leave. Everything was so clean, I wondered if anyone had ever stayed before. This hotel exceeded expectations and if i could give higher than 5 stars i would. When in Rotterdam,stay here. You wont regret it.

Partner

8/10

Excellent

05 Jan 2025

Susan

Great property but the only thing was - we had a car and needed parking. Shocking 35 euros per night for parking. I can’t understand why the hotel don’t get it cheaper perhaps 20 euros per night would be more reasonable.
The hotel should negotiate with the parking operator hotel rates I think

Leisure Partner

10/10

Exceptional

22 Dec 2024

Sylvia

Charm, history and comfort

Wonderful, a nice respite from the rain and cold. Spacious room with big windows looking out over the water. Best restaurant we have ever been to, great seafood, much history, charming

Partner

10/10

Exceptional

22 Sep 2024

LESLIE

Anyone taking a cruise from Rotterdam..this is the hotel for you. Across the street from the terminal. Beautiful accommodations, excellent food both inside and outside... dining by the water, and wonderful staff. Water taxis are available right there and the hotel is filled with history from the early beginnings of Holland America Cruise Line.

Leisure Family

10/10

Exceptional

21 Sep 2024

Martin

Great location next to cruise terminal. Historic building that had been renovated into a hotel. Well done with lots of history preserved. Staff and restaurant were very nice. Would stay here again

Leisure Partner

10/10

Exceptional

04 Sep 2024

José

Muy conveniente para cojer crusero , céntrico, habitaciones muy cómodas, amplias y limpiar

10/10

Exceptional

31 Aug 2024

Dana

Beautiful clean and anazing

Leisure

10/10

Exceptional

31 Aug 2024

Franci

We stayed one night prior to a cruise on Holland America. The location was convenient as we could walk to the cruise port in the morning.

Leisure Family

10/10

Exceptional

18 Aug 2024

Stacy

Fabulous stay!

The staff at Hotel New York was fantastic! From the call prior to arrival to the server at the cafe and then the excellent bartender at the Basement… it was all wonderful and would highly recommend to anyone! So glad we stayed there!

Partner

10/10

Exceptional

13 Aug 2024

Thio

Firmly on the nice list!

Full of character and a great place to rest overall! In-house restaurant gets quite warm in the summer months but it's easily overlooked on the balance of things.

Business

10/10

Exceptional

03 Aug 2024

george

Very nice all round!

10/10

Exceptional

28 Jul 2024

Andrew

Great location close to cruise port

Leisure

8/10

Excellent

28 Jul 2024

Hanna

Lovely historical building, nice and spacious rooms, ok views as we were located towards the back of the building. Great location right next to a water taxi station, and minutes walk from erasmus bridge and tram stops.
The restaurant is definitely worrth visiting for a meal, a wonderful dinner with really friendly and attentive wait staff.

The not so greats - noisy location with building work going on next door and traffic.
Beds and pillows were not very comfortable, leaving us all with aching backs.
The cleaners made the beds, did a general tidy but did not clean. A lot of obvious debris on the floor was left, not ideal when you have young children crawling.

Friends_and_family Family

10/10

Exceptional

22 Jul 2024

Sandra J

Great for cruiser ship passengers

Very cool hotel and great indoor and outdoor restaurants. Walking distance from cruise ship port

Partner

10/10

Exceptional

21 Jul 2024

Robert

Can see the cruise ship from the hotel. 3-5 minute walk! Great history of Holland America Cruise Line. Comfortable bed, nice room, very clean. Good restaurant. Beautiful surroundings and views

Leisure Partner

10/10

Exceptional

18 Jul 2024

Reza

Exceeded expectations

Amazing room and great service

Business

10/10

Exceptional

24 Jun 2024

NEIL

We stayed for two nights before our cruise. Great choice. The building used to be the main offices of the Holland America line until 1990s. The building is eclectic and has the vibe of nautical themes and an older building. The rooms and entire place are well designed and high end. Our room was spacious and comfortable and well decorated. The beds were very comfortable and the room was quiet. The hotel outdoor dining was great and there are indoor dining options as well. Have the fish sampler for two people! Best of all the hotel is 300 m from the cruise port. Great choice

Leisure Partner

10/10

Exceptional

15 Jun 2024

Martijn

Nice ambience, not the chain-hotel feeling but original (as it is). Great original style rooms. Excellent buffet breakfast that should not be omitted

Leisure Partner

8/10

Excellent

15 Jun 2024

Neil

Unique quirky historical hotel.

A unique quirky historical hotel but not as luxurious as the price per night would hint at. Rooms are small. Dinner food and service in the basement exceptional. Breakfast very poor food and service. Lunch a little better. Amazing views of Rotterdam and its river traffic.

Business

10/10

Exceptional

12 Jun 2024

Bonnie

Very unique hotel in fabulous location steps from the cruise terminal.
Be warned there is a flight of stairs from the street to the lobby with no elevator.

Leisure Partner

10/10

Exceptional

24 May 2024

Sandy

Unique hotel

Leisure Family

10/10

Exceptional

15 May 2024

Judith

Close to pier

Leisure Family

10/10

Exceptional

04 May 2024

David

The hotel was lovely and historic which made it all the more special. The staff was really friendly and helpful making it a pleasant experience. You can take the metro subway from the Central Train Station. ( Unfortunately the tourist information guy was quite unhelpful and never mentioned that option So ask) The restaurant was excellent. The included breakfast bufffet featured some excellent breads and other European style fare. Dinner was great and so was the service. It is convenient to the cruise port so you just have to walk across the street. We enjoyed our stay and certainly would stay again on any future trips.

10/10

Exceptional

27 Apr 2024

Pamela

The Historic Hotel New York

We loved our stay at this hotel. The location is perfect if you are taking a cruise to or from Rotterdam. It's just steps from the pier. The water taxi is next door. The restaurant at the hotel is excellent. There are also many other restaurants nearby. The area is beautiful and walkable.

Partner

10/10

Exceptional

23 Apr 2024

Xianzhong

Very nice hotel

Great old-style hotel. Friendly people at the front desk. Good breakfast.

Partner

10/10

Exceptional

11 Mar 2024

Minke

Hotel New York is our go to hotel in Rotterdam

10/10

Exceptional

04 Mar 2024

David

Beautiful Hotel with Excellent service.

My husband and I went to Ahoy for a concert. We stayed overnight at New York Hotel.

They called me twice to check if there was anything I needed before we arrived.

I asked for a room with a bathtub, if possible. At the time she said there wasn’t a room with a tub available.

When we arrived, the concierge was very kind. She put us in a room with a nice view of the bridge and I had a tub! Room was beautiful. Loved the masculine decor.

We ate dinner at the restaurant. It was delicious and waitress was excellent.
Everyone was so professional and kind.
We had the breakfast buffet & it was delicious.
The bed and pillows were so comfortable. I didn’t want to get out of bed.
We will return in the summer.

Partner

10/10

Exceptional

24 Oct 2023

Josien

Difficult transportation option. The tram is a far walk 10 min and the uber did not find us easy.

8/10

Excellent

11 Sep 2023

Cristina

The hotel is in the former Holland America building and is very close to the cruise terminal and the Metro. Our room was quite large, the bed was very comfortable, and the bathroom was large as well.

Leisure Partner

10/10

Exceptional

21 Aug 2023

Barbara

Our suit was one of the most beautiful I have stayed in. It was expertly renovated in a contemporary style while maintaining exquisite old woodwork, soaring high ceiling, fireplace, modern large beautiful bathroom, large windows overlooking river, comfortable king bed, large modern soaker tub and enormous velvet sectional couch. The hotel itself is very quirky. It is very old, mazelike but interesting and charming. The entrance is much like a speakeasy, unubtrusive. Several steep steps, no porter in sight, lead to a small old reception area. There is one small slow elevator. Staff throughout the property were helpful and friendly. Complementary drinking water and delicious in room coffee. Buffet breakfast substantial and tasty. Excellent value. Very short walk to cruise ship terminal.

Leisure Partner

10/10

Exceptional

20 Aug 2023

Andrew

Love the way the hotel has kept the past history of the building in its decor .

Leisure Partner

10/10

Exceptional

11 Aug 2023

Anne

The style and history of the hotel was fun and unique. It was an easy walk with our suitcases to the cruise port. Our room had a great view of our cruise ship coming in to port, which made it the perfect location.

Leisure Partner

10/10

Exceptional

31 May 2023

Aurelia

Just stayed for one night but everything was excellent. Great updated bathroom and very interesting decor. Beautiful view. Helpful reception.

10/10

Exceptional

26 May 2023

Cheryl

A gem of a find

Heading out on a cruise. Staying here we were steps away from the cruise port. Hotel was quaint with lots of history.

Partner

10/10

Exceptional

06 May 2023

Nicholas

Great hotel, lots of history, if u like industrial skylines you can’t beat it. Very friendly staff and good range of food offerings.

Business

10/10

Exceptional

30 Apr 2023

Doug

Beautiful vintage hotel

Leisure Partner

10/10

Exceptional

28 Apr 2023

Steve

Hotel with character

Hotel with character; brilliant food, but a bit pricey

Business

10/10

Exceptional

24 Apr 2023

cindy

The history of the hotel - being 150 years made it even more special

Leisure Family

10/10

Exceptional

16 Feb 2023

Mark

Favourite hotel in Rotterdam

Love this hotel, it's a regular haunt on the 3-5 times per year I'm in Rotterdam, always the first choice. Beautiful hotel, stylish, lovely rooms, friendly staff

Business

10/10

Exceptional

27 Oct 2022

bryan

Grand old dame with both old world charm and modern amenities. Top notch breakfast. Proximity to cruise terminal an added plus for cruisers.

Leisure Partner

10/10

Exceptional

19 Aug 2022

Ling

Quite a unique hotel.

Family

8/10

Excellent

27 May 2022

Bert

very tastefull restored building in beautiful surrounding with lots of restaurants, bars, culture on the river.

In late evening noisy with motor bikes revving and loud youngsters

Business Self

10/10

Exceptional

30 Apr 2022

Isabelle

Beautiful!! We got a massive upgrade just because it was possible and totally loved our massive room! V impressed :-)

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2022

Gillian

Lovely historic building. Staff were very helpful and friendly.

Business_and_leisure Partner

8/10

Excellent

24 Mar 2022

Monique

Nice, comfortable room overlooking the Hoerenloper. Great restaurant “Basement!”

Business_and_leisure Partner

10/10

Exceptional

17 Nov 2021

Danny

Great Hotel

Great hotel. Clean and modern room. Very friendly and helpful staff. Parking is right next to the hotel.
Would stay again.

Business

8/10

Excellent

05 Nov 2021

Adrian

Superb historic hotel with cool features

Really cool \"old-style\" historic hotel. River view rooms are huge. Other rooms adequate, all with very tall ceilings. Heating was off in my room when I arrived, which shows eco-friendly strategy. Easy to turn thermostat up a little for comfort. Nice breakfast, but pricey at €20. Great location on water. Superb Rodeo restaurant a 2-mins walk away plus the Food Hallen for variety of quality foods & drink. A bit disappointing that the hotel bar closed up at 10 or 10:30, even for hotel guests, but maybe this is a Dutch thing!

Business

10/10

Exceptional

05 Nov 2021

Jonathan

Nice room

Nice room and beautiful building.

Business

8/10

Excellent

14 Aug 2021

Verified traveler

Clean property dated but in the style of sixties

Leisure Partner

10/10

Exceptional

24 Feb 2020

Fraser

Great hotel with such history - The concierge gave us the full history on the way to the room - which also had it's own history.

Leisure Family

10/10

Exceptional

21 Feb 2020

Kevin

Great History, great hotel

Business

10/10

Exceptional

05 Sep 2019

Verified traveler

Anazing views, great service and perfect location close to museum area.

Leisure Partner

10/10

Exceptional

15 Jul 2019

Verified traveler

Didn’t get daily room cleanup. When I reported it to the front desk, they just schrug it off!

Leisure Family

8/10

Excellent

07 Jun 2019

Verified traveler

Had a one night stay in this hotel. It is in a lovely location with friendly helpful staff. Breakfast was very nice but portion sizes are extremely large.

Partner

10/10

Exceptional

31 May 2019

Ian

Just wonderful. I'd recommend any time

Family

10/10

Exceptional

14 May 2019

Colin

Hotel with a Great History and Ambiance

Hotel with a great history and ambiance. Rooms were well decorated in the theme of a cruise ship cabin. Good sized, very comfortable, rooms. I would definitely stay at his hotel again.