Hotel Soave

4/10

Poor

02 Mar 2026

Hye Suk

바퀴벌래는 못봤구. 따뜻한물은 잘 나와요. 아침도 무료인데 그정도면 괜찮아요. 다만 방문 열고 들어갈때마다 소독약 냄새, 락스 냄새가 너무 심해요.

Family

10/10

Exceptional

26 Feb 2026

Jose

Clean facility and quiet.

Family

10/10

Exceptional

10 Jan 2026

Alejandra

La chica que esta en la recepcion es una excelente persona y muy servicial

8/10

Excellent

26 Dec 2025

rodrigo

The towels were dirty. Floor was greasy and slippery. Wi-fi not working but in the reception.

Leisure Family

8/10

Excellent

14 Dec 2025

Brenda

Plenty of hot water

Leisure Family

10/10

Exceptional

12 Dec 2025

Cesar

It was very clean, they just need new towels

Family

2/10

Poor

25 Nov 2025

Desmond Taye

Room and amenities were horrible never booking again

10/10

Exceptional

05 Nov 2025

Mario

Hotel con lo necesario, me he quedado otras veces en este hotel y es muy cercano al ferry hacia isla mujeres, bien limpieza, personal amable, no es un hotel lujoso, pero tiene todo lo necesario para descanzar, solo hace falta un poco de luz en los pasillos

Friends_and_family Family

8/10

Excellent

11 Oct 2025

niccole

Been coming to this hotel for over 7 years, great location and clean facility. My room had mold in bathrooms that lots mosquitoes in room. But everything else was good and clean.
I’d return again next year and ask for different room if it’s not adequate enough.

Leisure Partner

2/10

Poor

07 Oct 2025

Kevin

This place is horrible I wouldn’t ever stay here again. Also no WiFi only in the lobby, this place is ridiculous

4/10

Poor

31 Jul 2025

Adrian

Ac would make an unbearable noise at night absolutely impossible to sleep with either the ac is off or you sleep with the loudest knocking noise ever every thing else was good very aesthetically pleasing

Leisure Partner

10/10

Exceptional

21 Jul 2025

Rosa

The property is comfortable clean and safe , The internet connection is really really bad, only works in the lobby,

Leisure

10/10

Exceptional

12 Jul 2025

Cesar

Javier and all staff are great

Business_and_leisure

4/10

Poor

21 May 2025

Lis

Al llegar a la habitación el aire estaba apagado, el piso apestaba como cuando usan agua sucia y el mapo abombado. Las camas son tamaño full. No tienen wifi. Desde que llegué y cada vez que salía el de seguridad no respetaba que estaba con mi esposo y se volteaba por completo a mirarme, se sentía demasiado hostigador.

Leisure Partner

10/10

Exceptional

26 Mar 2025

Selina

Wow had amazing stay at hotel from all aspects this hotel gave us great satisfaction no complaints at all from all aspects so clean staff where amazing especially leonardo at reception he helped us with everything very hard working polite and push every boat out to make us feel comfortable we enjoy the hotel and México we extended our trip for extra two weeks we will return soon thank you x

Leisure

8/10

Excellent

11 Mar 2025

john

great location

10/10

Exceptional

03 Feb 2025

Jorge

Exceeded expectations

Traveling in a budget requires to take a little risk. However this hotel was very affordable, quiet and clean. The staff working at the front desk were very friendly. The pool was refreshing and clean. Total silence at night, you don't even hear the road noise. The location is good if you don't need to be in the middle of everything. A short walk to a public beach, but crossing the main road towards the beach areas is very dangerous because cars don't stop to let you cross the road. Other than that I would recommend staying here if in a tight budget.

Friends_and_family Family

8/10

Excellent

19 Nov 2024

niccole

When come Cancun, I stay here. Inexpensive Clean and Decent Area. I had challenge with room, A/C wasn’t strong and door didn’t lock properly. But spoke with receptionist and took care of it quickly. They gave me a better room with outdoor balcony and WiFi access room.
It’s quiet clean room with good restaurant and across from yaught dock to canal with little tropical fish come by. Very safe clean area and walking distance to street to get bus. It’s perfect cause don’t spend a lot time in room. Just need clean quiet and safe with good A/C.

Leisure Family

2/10

Poor

11 Oct 2024

Carlos

Terrible place to stay not recommended

Business_and_leisure Self

2/10

Poor

19 Aug 2024

Manuel I

That hotel is garbage. You can go to a better place than that one. It is unhygienic and very dirty, horrible.

Leisure Family

10/10

Exceptional

17 Aug 2024

Rebecca

Was nice clean and loved the cat who let us pet him

Leisure Family

4/10

Poor

04 Aug 2024

Darius

Had trouble breathing in roo. H3 THAT DID NOT HAVE VENTILATION. My son had daily nosebleeds. All construction is required to have ventilation

Business_and_leisure Family

2/10

Poor

22 Jul 2024

DANTE LUIS PARMA

Llevo 30 años viajando dentro de México y por el mundo. Pocas veces vi algo tan desastroso. Había muchas personas a las que supuestamente les decían que su reservación de Booking no estaba, para luego sacarles dinero tarde en la noche rentándole la misma habitación por la que ya habían pagado. Un desastre la atención y las instalaciones.

Leisure Family

4/10

Poor

13 Apr 2024

Raul

Looks very old, needs to be remodeling. The dinning service is very limited. The waitresses were very rude. I do speak spanish so no language barrier and she was extremely rude. The front desk is not accommodating. Unhappy with our stay.

Leisure Family

2/10

Poor

29 Feb 2024

Glenn

Sorry, but first time I'm not satisfied with this place. Check in was at 3pm, they had about a party of 4 waiting for there rooms. We got there at 2:55pm and they told to wait because the rooms were not ready. Finally at 3:30pm we got keys. Got to our room and it was full of moscitos. Had to go to a drug store and buy bug repellent. Long night. No Wi-Fi in the room.

Leisure Partner

10/10

Exceptional

28 Feb 2024

Alvin

Great Place Great Location

Self

2/10

Poor

10 Jan 2024

REN

Dirty

Leisure Family_with_children

2/10

Poor

25 Nov 2023

Taghi

There was nothing unique about this hotel. The whole thing is falls advertising. There is no WIFI in the rooms. There is TV in the room with no connection. Very hard to find. Even GPS was sending us up and down to get there.

Over all we did not have a good time at this hotel

Leisure Partner

6/10

Pleasant

02 Nov 2023

Jamielea

We stayed here for one night in transit to the airport, it was a bit damp and musty but did the job for what we needed, the area around was interesting but felt safe to walk somehwere for food. The front desk guy was really nice and helpful, there was a really good Mexican restaurant nearby ! Do not go to the pirate ship restaurant!

Leisure Friends

10/10

Exceptional

21 May 2023

Adriana

For the price you get a lot of value. I staid on a budget but got a clean comfortable bed, clean floors and acceptable towels. The shower has good pressure so I took a good shower. The only thing I missed was no mini fridge but they tell you at front. I was able to walk to \"embarcadero\" where a lot of tours are available including the Xcaret Isla mujeres Ferry.

Leisure Self

2/10

Poor

11 May 2023

Yuka

The worst hotel ever. There’s no wifi, unfriendly staffs, cockroaches everywhere. And I got ticks bite when I was sleeping from the bed sheets. Shower room is also dirty and we were supposed to call the front desk about that but the phone is unplugged. I wanted to get refund. It’s terrible.

Leisure Friends

4/10

Poor

01 May 2023

DWAYNE

The female counter staff was rude and acted put to check me in. Room was dirt with mold on the walls and broken mirror in the bathroom. Shower need scrubbed due to mildew and shower head was green. Beds were almost as hard as the tile floor. Breakfast was $10 and I was served half a quesadilla with a spoonful of dice tomatoes, a bowl of soggy corn flakes with warm milk (like it had been sitting for a while), and 3/4 glass of juice. When I asked I was told that was all the breakfast included. The two positives were that it backed to the marina so you could see some nice boats and the gentleman at check-out was very pleasant and helpful. Do not recommend this property.

2/10

Poor

22 Apr 2023

Ara

I paid 75 USD for a couple of hours, and didnt deserve even a breakfast! The sruff doesnt understand English well. Many shortcomings

Leisure Self

6/10

Pleasant

02 Apr 2023

Raul

Convenient place for the price with good location

The hotel have a very good location, and is quiet comfortable, only the pool need to be better clean in case that the customers want to use it!

Friends_and_family Family

8/10

Excellent

01 Apr 2023

Gerald

The rooms were clean, everything worked well. Staff all pleasant

Leisure Friends

6/10

Pleasant

23 Feb 2023

Jean

The 1st room we had not so clean, and the ceiling of shower caved in the 2nd night we were there, they did move us to a nicer room for duration of stay. Paid for a breakfast daily, ate 3, all mexican food, no choices. The staff was friendly enough but no one spoke English, very hard to communicate!

Leisure Partner

10/10

Exceptional

22 Feb 2023

Paul

This hotel is a great little gem in the Hotel Zone of Cancun. It is extremely reasonable with modest clean rooms and nice attached restaurant that overlooks the lagoon. If you want a clean safe place where you actually feel like you are in Mexico this is the place. Also nice cafe next door (Deli Barlovento).

Business_and_leisure Self

8/10

Excellent

17 Dec 2022

Nicholas

Nice affordable option in the hotel zone ive been staying at for years. For the price, its great. But very budget friendy and not super nice. But has pool, restaurant, bar, tours and marina on site. Close to ferry to isla mujeres and bus stop to other hotel zone areas of Cancun! Very quiet and relaxing hotel.

Leisure Family

6/10

Pleasant

29 Nov 2022

Verified traveler

Rooms were ok, bed was comfortable. Outside of the room the grounds had a bad septic smell - constantly. Busted up septic lids, etc. Pool had green algae on the sides.
Restaurant was not too bad - staff wete ok

6/10

Pleasant

18 Nov 2022

paul

They don't speak English as listed, so we had to worry about our charges until Expedia explained to me that they may have returned my deposit, so everything needs to be paid at the hotel. The room and complex is pretty much as listed on Expedia, and pretty nice for the price.
We loved the location like everyone else, with excellent local restaurant 7 minute walk and next to a 24 hour Oxxo. Those local busses also pick up next to restaurant, busses are full with local workers and arrive every 2 minutes or less. Be prepared to stand up for the ten minute ride to the beach or bars and hold on.The beach at Mandalay Bay is exquisite, bring a cooler of beer and sunscreen, bus is .60 cents, get off at the stop near Cocobongo.
Taxi from airport is a crazy mandatory $60 one way, so instead we used the local bus to central Cancun for $6 each, then paid $6 for an Uber to Sotavento. It didnt take too long ultimately and was comfortable, and you buy the bus tickets right before you exit the airport on the right, busses every hour to town. We also enjoyed eating delicious tacos near the bus station, and shopping for items like sandals, shirts, hats, and beer, which totaled $40, thus gratis compared to a direct taxi. Plus, we found all the local areas to be safe and very real, no gimmicks, however we discovered all the touristic areas to be misleading and OVER-PRICED, always remember it's Mexico not Florida, tho much better in our opinion if you play the game smart.

Leisure Partner

2/10

Poor

10 Nov 2022

Shore

Smelly room, pillow stinks,the staff is not so friendly.

Business

4/10

Poor

19 Oct 2022

Carlos

The employee on the front
desk reception, he doesn't know nothing to help us..like the wifi

6/10

Pleasant

26 Aug 2022

Arlen

The swimming pool was a little dirty, I guess it should be very clean, that's important in a hotel

Leisure Family_with_children

10/10

Exceptional

12 Jul 2022

Jose

Really clean

Leisure Partner

10/10

Exceptional

25 Jun 2022

Diana

We stayed one night and it was clean, good air conditioning, good location, good food at restaurant

Leisure Family

2/10

Poor

20 Feb 2022

Samuel

Los huespedes fuman en los pasillos. Ponen el radio a todo volumen. Cuando sierran las puertasde manera agresiva se escucha en todo el edificio. No regresare nunca a ese hotel

Leisure

8/10

Excellent

01 Feb 2022

Isabel

Nice stay

Self

6/10

Pleasant

25 Jan 2022

Margaret

You are in a dark jungle! Even the unheated pool. Rooms are dark and musty. Everything is always damp!

I booked 16 nights and was actually relieved to be at a small quiet hotel since it was at the height of Omicron. I ended up staying 3 nights on Isla Mujeres to get some sun and experience that magical island 🏝 Since this hotel wasn’t very expensive I didn’t feel too bad paying for 2 hotel rooms a night.

The food was pretty good. $5 for a descent continental breakfast! Definitely don’t recommend paying the $17/day for Breakfast Included!!

All in all it was a great trip but had to spend most of my time away from the depressing hotel.

Leisure Family

10/10

Exceptional

04 Jan 2022

Sandra

I had to stay 5 extra nights and they were able to accommodate me even though it was last minutes and it was New Years Eve. The staff was always polite and professional

Leisure Family

8/10

Excellent

16 Aug 2021

Verified traveler

Service, accommodations and amenities were all excellent. Staff were all knowledgeable and very helpful. Room cleanliness was always outstanding.

Leisure Self

10/10

Exceptional

28 Jul 2021

Dora

Very nice vacations

Leisure

8/10

Excellent

07 Jul 2021

Verified traveler

Very genuine looking building with jungle like surroundings. Amenities could improve, no fridge and could use a bigger tv with more channels.

Leisure Partner

8/10

Excellent

24 May 2021

Verified traveler

Bathroom wasn’t fully equipped with shower amenities

Leisure Partner

2/10

Poor

07 May 2021

Verified traveler

El hotel es pésimo,comenzando que las sábanas estaban manchadas, no tenían Shampoo,Jabón y mucho menos crema bueno ni experiencia que nunca olvidaré 😡

Leisure Friends

10/10

Exceptional

21 Apr 2021

Verified traveler

Fantastic value. Somewhat removed from most activities in Cancun, but still easy to get around. From Sotavento, it's still possible to walk to a couple of beaches. I especially loved the hotel grounds with tropical plants and all the birds it attracted.

Leisure Self

2/10

Poor

29 Jan 2021

Verified traveler

Hotel had advertised a business center. No business center no wifi in rooms. Bedding was stained with big brown marks. Completely disgusting.

Partner

10/10

Exceptional

23 Nov 2020

Jeff

Sotavento is a great place. Perfect location on the bus line in the hotel zone. Great amenities including giant pool, breafast, and good ac. Very clean and nice breakfast. Staff is very helpful anf good value overall.

Leisure

10/10

Exceptional

10 Nov 2020

Karolina

Outstanding

perfect place with perfect location and services. Nothing to complain about at all.

Partner

8/10

Excellent

21 Oct 2020

Robyn

Great property, only thing is that there is no WiFi in rooms, tv only gets 3 channels, and they forgot to give us towels. Other than that beds were super comfy, rooms clean, location was great.

Leisure Friends

10/10

Exceptional

07 Oct 2020

David B.

y stays at Hotel Sotaventoin Cancun

I stayed at Hotel Sotavento twice, for several nights each time. It is difficult to find, but for sure, it’s a hidden gem. It’s small, cozy, and tucked away on a side street of condos along a marina by Cancun’s lagoon. My room was very clean and comfortable. Water was semi-hot, but all else was great. The restaurant is excellent, with delicious food, including many Yucatecan dishes, and very reasonably priced. It has free nearby parking, and taxis are easy to get. Only one lady at the front desk was a bit sullen, and while the staff isn’t big on hotel services, if you directly ask for assistance, they will help you. Overall, the staff is cheerful. The surrounding tropical garden is truly lovely. It feels far from the crazy tourist feel in the rest of Cancun! It’s also close to the Michoacán taco restaurant, which serves delicious food in a friendly manner, and is not to be missed!

Self

4/10

Poor

09 Sep 2020

Michelle

O restaurante fecha às 4 da tarde. Após esse horário, se o hóspede deseja tomar água por exemplo, precisa sair para comprar na rua, pois o hotel não fornece, nem para vender!

Leisure Family

8/10

Excellent

19 Mar 2020

Verified traveler

Rooms are nice. Nice pool. In front of the Lagoon. Good location in Zone hotel. Only bad thing no wifi in rooms.

Leisure Self

10/10

Exceptional

15 Mar 2020

Verified traveler

Clean beautiful rooms friendly staff, breakfast was great nice views

8/10

Excellent

23 Feb 2020

Verified traveler

Sotavento is near to the hotel area and shopping mall and is not expense

Leisure Family

2/10

Poor

21 Feb 2020

Idontknow

There hotel I don’t like there so bored and no WiFi in room

Friends_and_family Friends

8/10

Excellent

07 Feb 2020

Ilona

All the staff are very nice. Hotel is outdated but works well for that price. Located between downtown and hotel zone, very close to a beautiful beach and lagoon. Restaurant is good as well and very affordable.

Leisure Self

6/10

Pleasant

03 Feb 2020

Verified traveler

I was there . My room it doesn't have a towels.

Family

8/10

Excellent

15 Dec 2019

Verified traveler

I thought the tour staff were very helpful and waiters had good suggestions.

The swimming pool could have been bigger

Leisure Self

8/10

Excellent

12 Dec 2019

Verified traveler

The restaurant was very nicr, served excellent food, vrry convenient

Business

10/10

Exceptional

09 Dec 2019

Carmela

Everything was fine only breakfast need to improve more.

Leisure Self

8/10

Excellent

02 Oct 2019

Paul

Solid budget-friendly choice

Great clean, friendly hotel. Not a lot of frills, but still a solid choice for budget-minded travelers. And the restaurant is wonderful!

Partner

6/10

Pleasant

21 Sep 2019

AP

Very convenient if you are a scuba diver. Their breakfast was not very impressive. There aren't many choices of restaurants around. It is far from the center of the hotel zone but reasonably priced.

Leisure

4/10

Poor

24 Aug 2019

Nada

WiFi only in the lobby
Room smelly because of humidity
Toilet not flashed
A lot of mosquito , couldn’t sleep
Staff friendly but no phone in the room to call the reception
All the experience was vey bad

Partner

2/10

Poor

19 Aug 2019

Verified traveler

I was rib. I left some of my money in my backpack and some of it dessaper. I talk to the front desk and they told me that they were not responsable for it. We had to go to the police and waisted our time because we did not get our money back

Friends_and_family Family_with_children

10/10

Exceptional

01 Aug 2019

Verified traveler

I liked everything , the location, the food, the restaurants, and the service very kindly

Friends_and_family Friends

4/10

Poor

14 Jul 2019

Gladys

Check-in at 3 pm checked out at 5 pm. The rooms smelled terrible. The windows were so dirty that one could write a note on them.

Leisure Partner

8/10

Excellent

05 Jul 2019

Arturito

The ladies kept my room clean and were very polite, I didn’t like the fact that the guys didn’t want to sell me coffee in the morning they wanted me to consume their food first so I had to buy my coffee In the little grocery store next door

Friends_and_family Family

8/10

Excellent

24 Jun 2019

Verified traveler

Design of the hotel and plants lovely. Nice rooms; however, bedding not changed every day, some towels had holes in them and we had to wear footwear as floor not regularly cleaned.
Restaurant staff offer a very good service and food quite good. Staff on the whole friendly and welcoming.

Leisure Family

8/10

Excellent

17 Jun 2019

Verified traveler

Good for the price. But really no wifi in rooms? Cant cost much to add wifi? Place is clean and affordable. Lobby staff is good. Restraunt staff not very happy.

Leisure

10/10

Exceptional

02 Jun 2019

Verified traveler

I really loved this hotel. Late night , a few hours after I checked in . I had a medical emergency. I asked the lovey young lady at reception if she could arrange for a taxi to take me to a medical centre. The lady was calm and since some fingers on one hand had turnedblack and was causing excruciating pain she said she'd call the on all Dr. The Dr arrived quickly and she was able to arrange ambulance with the direction of the Dr. I could tell she was working hard to continue her reception duties and be helpfull to the situation. I was so pleased to see her again a few days later to thank her.

Leisure Self

8/10

Excellent

20 May 2019

Verified traveler

I didn't like the fact that the rooms were very small

Leisure Family_with_children

6/10

Pleasant

23 Apr 2019

Verified traveler

The rooms re to small and beds make to much noises and outside the rooms

Leisure Family

4/10

Poor

22 Apr 2019

Chele

NO amenities..not even drinking water .
The safe didn't have a lock.
Many mosquitoes.
No beach..

Leisure Self

6/10

Pleasant

15 Apr 2019

Verified traveler

Even cheap motels provide free coffee and wifi. Neither was provided and although room were clean and hotel was clean there were lot of mosquitoes in waiting area. Probably because there was lot of greenery

Leisure Friends

10/10

Exceptional

15 Apr 2019

Mario

10 minutes walking distance to the public beach
Friendly staff and prices are fair
No wifi in the rooms

Leisure Self

8/10

Excellent

13 Apr 2019

Verified traveler

I like the price. Hotel simple, basic, but clean and safe.
Carolina and Juliana at front desk were very kind and helpful.
I did not like that the property is not on the beach.

Leisure Partner

6/10

Pleasant

31 Mar 2019

Verified traveler

Need to improve cleanliness, the location is pretty decent

Leisure Family_with_children

6/10

Pleasant

30 Mar 2019

Verified traveler

I didn’t like the restaurant food is no good....we’re had to go to the next restaurant to eat

Leisure Partner

4/10

Poor

25 Mar 2019

Verified traveler

Highly recommend to skip the additional fee for breakfast. Staff was not friendly or helpful. Place location is not great. WiFi is available in the lobby and restaurant only.

Family

10/10

Exceptional

24 Feb 2019

Verified traveler

Great location on the lagoon. Excellent landscaping. Good , inexpensive restaurant.

Friends_and_family Family

10/10

Exceptional

18 Feb 2019

Verified traveler

The property was very clean and the staff was great.

8/10

Excellent

13 Feb 2019

Jruvalcaba

Hotel is clean , spacious and good location, wifi internet is limited to the lobby area which it was a problem for me since the phone signals are very weak inside the rooms ( telcel, movistar ) and i have to go outside of my room every time i needed to acces my emails or internet.

Leisure Friends

8/10

Excellent

12 Feb 2019

David

Nice yet not great hotel on lagoon side of Cancun. Relaxing view of lagoon from restaurant and pool. They need to have wi-fi available in rooms as this is 2019., wi-fi only in lobby and restaurant/pool area. They used to have 2 for 1 happy hour drinks but alas no more.

6/10

Pleasant

04 Feb 2019

Verified traveler

The staff were kind and helpful, our room was cleaned daily and towels were provided. The last day we had no hot water although this is understandable as it was completely booked.

Leisure

6/10

Pleasant

28 Jan 2019

sammy

close walking distance to restaurants, beach, and bus stop. walls are soundproof but not doors

Leisure Self

6/10

Pleasant

18 Jan 2019

Angelica

It was OK

It was just OK. Only issue I had was the toilet always had a hard time flushing. Also as soon as I arrived, there were weird yellow spots on the other bed and they definitely smeared, meaning they did not clean the bedroom entirely before I arrived.

10/10

Exceptional

08 Jan 2019

Verified traveler

The service , amability and take care of guest to make feel like home

Leisure Family

2/10

Poor

08 Jan 2019

rajweet

The first night we got there, we didn't have hot water so we couldn't shower. They tried to fix it but couldn't. The second night the hot water worked but they only gave us 3 towels even though we are 4 people. Also there were stains on the sheets. When we asked for another towel and sheets, the rude receptionist said we would have to wait until the morning when more towels arrived. The next day I complained to the manager and asked for some reumbursement. He finally agreed to. I asked him to put the amount in writing. He said he would.The next few days I kept asking if he put it in writing and he said he would the following day. The last full day I asked the rude receptionist if the manager put anything in w so she called him on the phone. He told her to write it. She did it wrong so I had to tell her I needed the total written on the letter. This hotel is run very poorly. I would not recommend it to anyone.

Leisure Family

8/10

Excellent

07 Jan 2019

Mark

Great little hotel

great place for the money

Partner

10/10

Exceptional

25 Dec 2018

R.Guzman