Name: University Inn of Carbondale by Hotel O
Address: 2400 W Main St, Carbondale, US

2/10

Poor

28 Jul 2026

Dorothy Eschweiler

Do not ever plan to stay here. I arrived by Uber to a parking lot full of weeds and a white sedan parked in front of the entrance with no license plate on it. Entering the lobby I was met by a screen with an online check in service with people who seemed to be based somewhere in India.

Since I did not have a car, I asked the electronic desk where I could get dinner to have nearby that would be a safe walk from the hotel, and was told I could google it and figure it out for myself.

The room itself had no remote for the TV so I could not turn it on. When I asked for a remote that would work, I was told by the person on the screen that they would text the person responsible as soon as they got the text. It never arrived.

The room itself was fairly clean, and there were no bedbugs, but there was no had tissue, coffee maker, or supplies to make coffee in the room. Although I also asked for those supplies to be delivered, they never came either.

The next morning I went to the lobby area for breakfast and was told, again by the person on the screen, that there was no breakfast being served because the person responsible for it was in the hospital. With my litany of complaints the screen apologized for the “inconvenience,” and said that the overall problem was that renovations were going on.

There were no workers or any renovations apparent to me, and certainly no one available who could act as a manager. Go somewhere else.

2/10

Poor

25 Jul 2026

Murat

Our reservation was canceled by the staff and at time we arrived they didn't have any available rooms

2/10

Poor

21 Jul 2026

Kyle

I made reservations online got there to confirm room and had to speak to a kiosk and he told me that they weren't renting because some bogus reason but needless to say there was a guy sitting out front of the motel smoking weed while he was on the phone. If I could rate this place less than what I could i would don't waste your money on this place its a big dump pictures online is nothing what it looks like in real life

Self

2/10

Poor

21 Jul 2026

Rachel

Nasty room - floors covered in crumbs, wash rags still in shower from last guest, smear left on toilet seat showed even the toilet hasn’t been cleaned. Tv didn’t work and they never came up to fix it. Breakfast was not put out either day. Such a thick coat of dust on the lobby that it looked abandoned. A/C was not working properly. No staff anywhere to be found besides the person in the kiosk screen who is not always there, although random people who live there will come out and stare at you and then run back to their rooms. Waited 20 minutes to check out because no one was at kiosk in the morning, this made me late to work. Checked out July 7 and still waiting for my $100 deposit that was treated as a payment through PayPal instead of a hold - I have called over and over to see why I still haven’t received it despite being assured it’s coming. They said it was approved July 15, so I can expect it to get to my account by early August, so they have been holding my money hostage since I checked out of their rotting hotel. Cannot recommend enough that you find a different place to stay.

Partner

2/10

Poor

08 Jul 2026

Donnie

Room waa dirty, staff was not friendly, air conditioner leaked all over the floor, parking lot was in horrible shape, there were no amenities

Self

2/10

Poor

08 Jul 2026

Donnie

This place is a joke. No amenities, and only one person in the entire hotel working there. You check in at a kiosk with individuals halfway across the continent. I stayed 7 days and never got trash picked up outside my door, no clean towels or wash rags, no room service cleaning the entire stay. Every day when I left and came back my key didn't work having to get a nea key every time I left and came back. I had to pay half of my rate when I made another reservation to extend my stay because the kiosk wasn't working and the lady yhere didn't believe me even when I showed her my reservation and confirmation number. I would not recommend anyone staying in this hotel. It is horrible.

Self

2/10

Poor

05 Jul 2026

Chase

Terrible Experience With the room service which was nonexistent and the pull out bed had blood and used handkerchief in it. No hotel staff used virtual kiosk staff not on-site unable to assist domestic violence occurring on first floor had to call the police. The amenities were terrible. Checking out was sad and checking in was a hassle with the virtual kiosk service. My overall experience was horrible never got to talk to a single human that worked there.

Friends_and_family Family

2/10

Poor

12 Jun 2026

Dominic

Worst stay in my life. Scam artist using Ramada By Wyndhams name.

Partner

4/10

Poor

08 Jun 2026

Scott

The kiosk was interesting for a desk clerk. But there was no staff to make breakfast, so I asked if I could dig through the cabinets to get cereal or oatmeal. They said yes.

The bedroom coffee machine had old water and bacteria in it.

I didn't like this place.

Self

2/10

Poor

19 May 2026

Carmen

The hotel was largely vacant, with several areas boarded up. The entrance had dirty floor-to-ceiling glass windows, and there was no attendant at the front desk; instead, a kiosk was available for assistance. Inside our room, we noticed a few hairballs on the floor, and the mirrors were dirty. When my daughter accidentally spilled her water bottle, I used a towel to dry the floor, but the towel turned black after wiping up the spill. It was clear that the room hadn’t been swept or mopped in months.

Family_with_children

2/10

Poor

13 May 2026

Sandra

Air conditioning was working, but TV or cable not. Main entrance didn't have security, lateral entrance wasn't safe. This place looks abandoned. Bed sheets and towel had stains.

Self

6/10

Pleasant

13 May 2026

Alyssa

Staff wasn’t very professional. It wasn’t very helpful.

Friends

2/10

Poor

12 May 2026

Simone

don't know, I asked Hotel.com for a refund

Friends_and_family Family

2/10

Poor

11 May 2026

Jocelyn

The whole experience at this hotel was just horrible!!!!

Family

2/10

Poor

11 May 2026

Jazmin

Rooms were dirty. Do not stay here.
Nobody in person to help check you in or out everything is through a virtual kiosk

Family

2/10

Poor

30 Apr 2026

Nancy

The only way to check in was via video kiosk. There were no staff present in the building and would not be until morning. Half of the building is boarded up. The floor in the room was dirty. There was hair in the bed. The bedding did not appear to have been changed. The bathroom door was difficult to open and close. The fountain in the lobby had no water. There were hair balls in the hallways. The building and parking lot are not being maintained. Peeling paint, broken up concrete in the parking lot. I'm not kidding about any of this. I took a look around and did not stay at the property.

Family_with_children

2/10

Poor

25 Apr 2026

Jesus

staff was rude, sometimes no person on site to attend client’s needs

Family

2/10

Poor

22 Apr 2026

Alberto

I book for a full week, and I left the next day. Bed bugs, no tv, ac wasn’t working. There’s no stuff at the desk. They have a computer monitor and that’s how you talk to the front desk. Crazy dirty place.

Family_with_children

2/10

Poor

17 Apr 2026

Debbie

There was no remote control in room and no physical person on property to deal with issue. Also, air conditioner was not working and had to talk to kiosk with person off property who finally admitted they unplug the air conditioners??

Family

4/10

Poor

13 Apr 2026

Modesto

Room seemed dingy and muggy, lights and outlets didnt work near bed only in bathroom. Bathroom door wouldnt close all the way. Hotel room door was hard to close. T.V remote didnt work. We paid to have free breakfast included but did not have breakfast at all after being told on check-in that it would be served from 6:00a - 9:00a. I dont like the kiosk we use to check in with a live person on video. I would much rathersee a person live behiind desk very creepy. Our bathroom had a leaky toilet so we had to shout off the water hose. I would not recomnend this hotel.Very disappointed.

2/10

Poor

04 Apr 2026

Samantha

Upon arrival, there was no staff present, nor did I see any staff the entire stay. A virtual agent appeared on a kiosk after about 15 of waiting.
The room was filthy. Dirty sheets, smears of white stuff on the mirror and the bathroom was the worst.
“Continental Breakfast “ was toast and dry cereal.
0/10 recommend

Family

2/10

Poor

04 Apr 2026

Will

Very uncomfortable beds doors was slamming all night long didn't get much sleep at all

Self

2/10

Poor

29 Mar 2026

Madison

It’s terrible.

Friends_and_family Family

2/10

Poor

29 Mar 2026

Martin

Breakfast included NOPE
Ask the employee THAT WAS ON A TV and he didnt care at all.

Partner

6/10

Pleasant

22 Mar 2026

Hannah

No hotel staff, only a kiosk for check in and check out. When arrived no pillows, had to wait two hours to recieve any. Hotel was a little dirty, rooms were clean. Beds were comfy but TV had no channels and wifi was very slow.

Friends_and_family Family

2/10

Poor

16 Mar 2026

Antoinette

When they say you get what you paid for that is a true statement when booking at this property. Friday there is no one at the desk but a guy on a robot to check you in. Once I got checked in the light did not work, holes in the wall, sheets were stained with god know what, holes in the sheets and worst of all a bedbug was found in the bed. All the property offer was a new room and my deposit. I was there for 5 minutes and left to a different hotel. Run far away from this place as fast as you can. Do not even take a look at this place. I would not have my worst enemy stay here that’s how horrible it was.

2/10

Poor

13 Mar 2026

Shawn

My kids didn't even feel safe and I didn't want them to stay there. The room was absolutely dirty and disgusting. Sheets were filthy, there was mold everywhere on the ceilings and in the refrigerator.

Partner

6/10

Pleasant

12 Mar 2026

Lisa

On the website it said for $76 a night and you guys charged me 100. I think that was a little outrageous for your property and your hotel stay.
On the website is it Continental breakfast and we did not get that so we got ripped off.

Friends_and_family Friends

2/10

Poor

10 Mar 2026

Amy

u r for warned on this property as well DO NOT STAY so u don’t see any real people u check in with someone on a screen so no help if somethin goes wrong or anythin n if ur lookin for management not gonna happen they kept telling me ill get u management never happened this place is ran by foreigner n not doin the right thing or up keep to america standard u wanna be here then do better dk how they r gettin away with this in cdale maybe they payin off the city who know but they really need to be investigated n should be shut down for awhile this was a nice place at one time they come in n wanna do everythin super cheap to pocket more money n do barely nothin steal/keep ur hard earned money even when they say ill talk to the owner n also say they would get u refund if u leave joke n say they will talk to u tomorrow nope block u use a dif phone n they say they dk how to get in touch with the owner which has to be a lie n if its true then tht y nothin gettin done or there excuse so they dont have to do anythin someone need to be accountable

Partner

2/10

Poor

10 Mar 2026

Dazarionna

Not clean tape on door an bed

Partner

2/10

Poor

18 Feb 2026

Thomas

Bed was nasty had dried up rice on the covers and hair. No remote control for the tv even though i asked for one each day i was there. And the water would just barely get warm enough to take a shower in.

Self

8/10

Excellent

17 Feb 2026

James

Good value. The bed was comfortable and the room was clean. The breakfast was gone by 6:30 am. It was either eaten by hungry travelers or stolen by a homeless person. There were only like 7 other people there and no one was up when I was leaving. The front desk is not staffed

4/10

Poor

16 Feb 2026

Robert

Drapes did not fully close in the room and we had outside light coming into the room all night. No remote for the TV.

Leisure Family

4/10

Poor

15 Feb 2026

Nidrell

There was no remote, I asked for a king. On second floor. I got a full on the first floor. There where holes in the room. I recorded before and after. No phone. The water was cold. In the shower and NEVER got hot. It was horrible.

Partner

2/10

Poor

15 Feb 2026

Amy

worst experience ever tv didn’t work n they wouldn’t do anythin asked about changin room the guy on the screen said they rnt cleaned dk if they have actually people or not kept gettin told management was comin to speak to me n nope tht never happened ran into a woman in the hall way thought she was a guest so i asked her if her tv worked she say she not maintenance went back to the screen n the guy said management just walked down the hallway k y didn’t u notify who u was so i asked her r u management she said im not maintenance k i don’t ask tht i said r u management she didn’t care what my prob was she kept walking away from me said she would talk to owner in the morning probably wont bc i already reached out to her n of course i get sent to voicemail so we will see what the outcome will be but i recommend not stayin here there customer service suck n don’t care about there guest

Partner

4/10

Poor

10 Feb 2026

Kevin

Check in was slow. I had to talk to some person on a screen rather than face to face. One lamp in the room. Quasi-repaired wall damage. Rusty shower hardware.

Self

2/10

Poor

08 Feb 2026

Stanley

Just waiting on my refund and needs to be closed and redone.

Business_and_leisure Family_with_children

2/10

Poor

04 Feb 2026

William

The property is in serious disrepair and filthy. There was open garbage in the common area. My shower leaked all night. It is in a remote area and there might have been two other people there. No reception staff or security

2/10

Poor

31 Jan 2026

Levi

Rooms where terrible house keeping was hateful and rude

2/10

Poor

27 Jan 2026

Mike

I accidentally booked twice 2 rooms on my account . I purchased a one night stay and I completed purchase on Expedia. Then I was sent a notice to add Expedia site to my phone. In doing so it asked to reapply my booky. I re summited my billing information and I found I had accidentally booked two rooms. I mentioned it at my check in as I was advised there was nothing they could do and I should contact Expedia.
Why staying the night I received a phone call from same motel advising me my room was ready. I told him I was already checked in and it was a mistake. I had to move from room 205 to room 202 because the heat was working at all in my room. After being switched the heat in the next room didn't work to heat the room . So tile floors were cold all night. Before check out time I asked disk if they were going to clear the 7 inches of snow at of their parking lot. He asked for manager she came down and told me if she could get out, I should be able to get out my self. As she left the building. I complained to front disk automated check in and check out service. I was advised their snow removal was sent up north and they could doing nothing about it. Manger finally tried to shovel drive way. I ask what happens at 10 o'clock checkout. We had to be out of our rooms. They shut my key down at 9:55 and I wasn't checked out yet. We had to shovle out our cars and still had to drive throw 7 inches of parking lot snow. I see they billed me 2 for rooms. I was very displeased with my stay.

Leisure Partner

8/10

Excellent

22 Jan 2026

Rose

The room was alright, it needed cleaned a litter better.....
The staff on the kiosk, was nice, however, the woman was not very kind at all

4/10

Poor

11 Jan 2026

Charlie

Never seen any staff in person. Room was supposed to be a queen bed it was a full size. Whole in the wall. Electrical wires hanging out of the wall. Floors were dirty. Curtain wasn’t hung properly. Not worth the money !

8/10

Excellent

28 Dec 2025

Debbie

No breakfast provided. Cleaning service attempted to enter room without knocking. The chain secured the door.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Cornelius

No bar in hotel but it was a good stay

Friends_and_family Family

2/10

Poor

29 Nov 2025

Dave

There are no real people at the facility. I had to check in speaking to someone over a computer screen and not in this country. Then i went into my room and realized i did not have a remote for my tv and again because there is not an actual person on the property they could not help me. I had no tv for the entire time. He said he would print me a room key for a different room so i can get a remote and then said there were no rooms available. It was a Monday night and the place was dead. I asked to switch rooms and again he couldn’t do that. I was to wait until someone comes in at 7am but no one was ever at that front desk other than the computer screen. When i checked out at 10am there was still no one there. You can’t run a motel from another country and give any kind of customer service. There was also no shampoo or soap in my room and again no person there to give me any. It was ridiculous

Leisure Self

2/10

Poor

28 Nov 2025

Bryan

This place was a complete sxit hole ! The room was dirty and had one light at the entrance as well as it took them 8 hours to make the decision with several callls and a final prompting from the maintenance man to move me .. the tv didn’t work at all and the desk staff was non existent. It’s a computer screen you talk to someone who isn’t even in Illinois… the surrounding area was sketchy as c well seeing what appeared to be drug transactions in the parking lot .. there were cars that came and left without getting out of their vehicles .. I was so disappointed I left without being able to get a refund on my last two days and rented a room at the Holiday Inn

Self

2/10

Poor

27 Nov 2025

Paris

Horrible. Seen Roaches. Hot water doesn't work. Pressure low. Only choose if no other hotels are available. Would not recommend unless you just really want to save on money.

4/10

Poor

27 Nov 2025

Frances

No clerk at the front desk for check in. Dealt with someone on a kiosk screen. Got to the room tv does not work and room smells bad. Will not stay here again

Leisure Pet

2/10

Poor

16 Nov 2025

Jennifer

Met with a Kiosk to check in. Dirty baseboards with hair plastered to wall in bathroom. Reeked of weed when returning that evening. Next morning, husband was looking for more coffee and videoed a snake slithering under ice maker. Never again

Leisure Family

2/10

Poor

04 Nov 2025

Bruce

I really don’t know how to begin to explain how pitiful this hotel is. It said it was $55 on hotels.com but when we went to book it, it was 150+ tax, which came to about $172. When we came into the hotel, there was about three cars there and was not well lit. When we came into the hotel lobby, there was no one there to greet us and no one working the desk. There was a kiosk and when you walked up to it, a person came on and asked you to pay an additional $100 your card for a room deposit. The first room they gave us room number 114 was like the size of a closet. It was filthy, there was a nasty bathroom. The water was running and it smelled like sewer. A little tiny bed with one pillow one light worked in the whole room. The TV didn’t work. It was just really pathetic. I went back to the kiosk and told the man that we couldn’t accept this room and he told me that he needed to speak to the manager and they gave us another room. We would’ve left then if it hadn’t been for homecoming and Carbondale, there was no rooms available anywhere and it was late. They offered us another room, which was much cleaner two beds, but the bathroom water still ran and smelled. The TV did not work at least there were lights. I told him man at the kiosk and he said he would send a maintenance person over to fix it. I checked back with him in about an hour and he said that something had come up and they’d be there soon. They never came. This place really needs to be condemned.

10/10

Exceptional

04 Nov 2025

Jesse

Yes everything was great

Business_and_leisure Partner

4/10

Poor

31 Oct 2025

Roman

Was only served breakfast one of the three mornings we were there. The breakfast only had stale cereal, milk, and bread. The room was covered with stains and streaks. The underneath of the bed was disgusting, the bathroom curtain rod was covered in rust. The parking lot is disgusting, covered in glass and trash. Atleast the bed sheets were fresh and clean, plus the A/C worked! I saw one worker the whole entire stay, which was the house cleaning. They have no on site staff, except a kiosk with 24/7 employees that are on the other side of the world. I will not stay again, and do not suggest anyone else should

Partner

2/10

Poor

27 Oct 2025

Paul

Go somewhere else!!!

Leisure Self

2/10

Poor

26 Oct 2025

Mark

I was given the key to a room that was already occupied. Then the second room was dirty and smelly.

Leisure

2/10

Poor

25 Oct 2025

tod

No desk person.

6/10

Pleasant

20 Oct 2025

Cynthia

The room was ok but the people staying there were mostly boarders. Biggest complaint NOTHING for drinks or snacks in the whole hotel and the floor flooded a little not sure if from rain or pipe.

Business Partner

2/10

Poor

20 Oct 2025

Jessica

Broken a/c, we couldn't adjust, when we asked for more pillows and blankets, we were told there was no housekeeper in staff and I saw a house keeper cleaning a room at that time. I was also told the hotel doesn't stock extra clean blanket or pillows. The parking lot light was in our window all night, illinating the room so we didn't get good sleep. We couldn't shut the curtains, they were \"decorative\" the smoke alarm would not stop chirping every 2 minutes. Very dissatisfied with the deposit, was not informed there would be a deposit, was was told the deposit would be refunded upon leaving, was told when I was leaving that it would be deposited in 4 days. So I was lied to on the deposite. Very unhappy I booked 2 rooms. There were no humans working to talk to and help aside from the housekeeper who \"wasn't there\" to help with linins. The WiFi and TV both didn't work. There was only one outlet for the entire room, we had to unplug the mini fridge to use the coffee pot. The vending machine was broken.yhe toiletries were used by previous tenets. You could tell because it was half empty in one room.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Patrick

The place seems weird. Rooms dated. Walls had many wholes in them.

Leisure Self

6/10

Pleasant

16 Oct 2025

Bob

The check-in and check-out process was terrible. It took 15 minutes to check-in and 20 minutes to check out using an electronic kiosk.
At check out the person insisted the hold fee I was charged upon checkin, was paid in cash and I would have to wait until a person thats comes in at 9:30 to get reimbursed..I paid the fee with a credit card..he kept saying no, you paid cash..he was arguing with me about it...he finally called his manager..after several more minutes, he finally comes back and says, your credit card will get credited..no apology..nothing

Leisure Self

6/10

Pleasant

13 Oct 2025

Hector

Breakfast menu only had basic food, like cereal, bread, and peanut butter. Not many choices.

Friends_and_family Family

4/10

Poor

13 Oct 2025

Jeff

If all you are looking for is a cheap place to sleep for the night, this can work. Otherwise, it's garbage. It's a dirty and beat up facility. TV didn't work, lights were out. Also, don't let the free continental breakfast fool you. It was the absolute bare minimum. In fact, they had open gallons of milk and Sunny D in the small refrigerator. Seemed pretty darn unsanitary to me. I didn't touch it.

Leisure Friends

4/10

Poor

09 Oct 2025

Aaron

Smoke detectors were chirping throughout the hotel. There were no front desk employees only a kiosk. I was afraid to leave my room because another guest was locked out of their room because their key didn’t work and the kiosk couldn’t give them a new one. I would never stay here again.

Leisure Self

2/10

Poor

08 Oct 2025

Marquitta

First thing, there was no person to check us in. It was done via a remote kiosk with a person probably out of the country. Had never experienced that. The hotel overall needs some TLC. Painting, entry doors and pavement outdoors is bad. Rooms need to be remodeled. Our room was dirty had stains on the lamp and trash from last guest. The only good thing was that it was close to our wedding venue and the price was good. But I will say that the sheets were clean. Would not stay here again. Do not stay here.

Leisure Family

4/10

Poor

07 Oct 2025

Jennifer

I checked in and checked right back out! The whole experience was odd and I felt unsafe.

Leisure Self

4/10

Poor

06 Oct 2025

Brian

Place was

4/10

Poor

06 Oct 2025

Marta

Our room had only one light working, all other light bulbs were missing so super limited lightning in the room. TV did not work at all.

Leisure Family

2/10

Poor

06 Oct 2025

amy

if i could give zero stars i would. first. no one works the desk. it's an automated kiosk with people in another country checking you in. it was hard to understand what he was saying and took way longer than it should.
second they gave me a room that had never been cleaned. so i had to go back to the kiosk and then a lady with a notebook told him which rooms were available and clean.
third... these rooms are rough. damaged walls, doors, furniture. the bathroom door would not close at all. i would recommend sleeping in your car before staying here.

Friends_and_family Family

2/10

Poor

05 Oct 2025

Gina

Room floor sticky, smoke detector beeped all night outside room, smoke detector missing in our room, tv not plugged in and then would not work with remote given, curtains broken, no rod to hang clothes in closet area, no one working front desk , linens looked dirty and hair on them , towels left appeared dirty no chair at the desk in room - coffee pods with no coffee maker I would like my
Money back please - no one to talk to on property

Leisure Family

4/10

Poor

05 Oct 2025

Jason

Don’t stay here needs work. No front counter person you check with a web chat kiosk screen. Only one lamp and two pillow. Not enough curtains closet window had none allowing parking lot light to light up the room at night. No Wi-Fi no Catv .Room big and clean no toilet paper holder. No elevator. Wouldn’t recommend because of no staff on property.

Friends_and_family Family

2/10

Poor

04 Oct 2025

Jennifer

Worn down

Partner

2/10

Poor

28 Sep 2025

Brian

There was mold in air conditioning

Business_and_leisure Partner

2/10

Poor

23 Sep 2025

Carolyn

The room had dog food on the floor by the bed and by the fridge and the floor was dirty and all the corners were filthy gross. The Tv wouldn't turn on and was damaged with multiple large cracks on 2 different sides.

When i checked in there was no staff just a kiosks with a person on the screen working remotely. They took the seperate $100 deposit via a credit card machine sitting on the desk next to the kiosks. Never recived a receipt for the deposit only a piece of paper with the room number wifi info and their charges for smoking or undeclared pets.

8/10

Excellent

23 Sep 2025

Jerry

Cheap place to stay but beware….

You could tell this building used to be something else cause it is definitely aged and not in a cute charming kind of way. They have tried their best to make it look historical. I saw signs for guest laundry and fitness center but they didn’t actually exist. My room was next door to the bar that is I didn’t hear anything coming from in the bar but those walls are so thin you can hear people talking in the lobby and out side. Oh and the continental breakfast is literally toast and cereal.

Self

6/10

Pleasant

20 Sep 2025

Ndagijimana

Enough

Business_and_leisure Family

4/10

Poor

16 Sep 2025

Evan

No staff on site was a big surprise...registered via a Zoom like device. Bathroom fan was so loud we had to use the hall light for bathroom illumination. Toilet seat was poorly connected. Continental breakfast was as sparse as they come. This hotel would not be anybody's first choice.

4/10

Poor

13 Sep 2025

Lacie

Not my idea of clean.

Never saw a person working. Checked in with a person on a kiosks. The floors and walls were dirty, things in the room were broken, the sheets didn't fit the bed. Dry cereal and toast were all that was offered for breakfast. The parking lot had trash all.over it.

Business

2/10

Poor

05 Sep 2025

Manuel

No help support after midnight

10/10

Exceptional

03 Sep 2025

Gabriel

Warm

Loved the hot water. Minimal but workable.

Self

2/10

Poor

02 Sep 2025

Crystal

Nothing. Tv didn’t work. Gave us towels for 2 when 4 was there. No one on site. Looks run down. Towel rack missing, pillows were flat.

Leisure Family_with_children

2/10

Poor

30 Aug 2025

Eric

Terrible service had to get my own towels from the employee laundry room. Very limited breakfast options and no one working in the front desk. The worst experience I’ve ever had a hotel. I will never stay here again if I hadn’t booked this so far in advance, I would never have stayed.

Business

4/10

Poor

30 Aug 2025

Brandon

No staff. Tablet screen self service at desk that takes forever. Noisy. Felt unsafe. Very dirty rooms and lobby.

Business Self

4/10

Poor

29 Aug 2025

Hazen

It is dirty. My toilet ran constantly. Even after i asked for maintenance. The wifi foe the tv didnt work until I complained. And then it was only for 1 night. There was trash all over the sidewalks and parkin lot. The service is almost nonexistent. The bed is uncomfortable. They do have a water coolee so thats something

Business

6/10

Pleasant

22 Aug 2025

Frank

I liked the price. The room was adequate. There were no amenities, not even a plastic drinking cup to take my pills. Bed was comfortable.

Leisure Self

2/10

Poor

20 Aug 2025

Kristina

U

4/10

Poor

19 Aug 2025

Madeline

Bad stay....no staff

There is no staff at all. Just houseekeeping before 2pm. The interent had been out for a week no rooms t.v. worked. Nobody tolds upon checking in. It took me personally 1hr to check it due to payment not being excepted. If you have an issue, its one lady on a room on the 2nd flr who may help you. It was a terrible experience.

Friends_and_family Family

2/10

Poor

17 Aug 2025

Chiquita

There was NO live staff available to service you. There were children running around and complaints about rooms being dirty with trash in them when

10/10

Exceptional

11 Aug 2025

Roxana

Good service and helpful guidance by alex during the check in.

Business Self

4/10

Poor

10 Aug 2025

Korvetta

The room and bathroom smelled of mildew, we couldn’t connect the internet to view the Roku, and my wash cloth looked to be stained with foundation. I DID NOT like the check-in or checkout process with a kiosk, and there was no one to ask for help with the television. I also was not aware that I would have to pay a $100 deposit upon check-in

6/10

Pleasant

02 Aug 2025

Hazen

The wifi was not working. Couldnt watch tv

Business

6/10

Pleasant

01 Aug 2025

Angel

Food options are very limited, I think this can improve.
Personnel is very polite, I like this so much.

Business Family

2/10

Poor

26 Jul 2025

Jaycina

No real front desk attendant (virtual kiosk). You can’t hear what’s being said lobby echoes. Dirty rooms black mold on bathroom curtains, stains on walls, dirty beds with stains not changed entire stay, took 3 hours to get clean towels, lobby smells like pet urine/feces. Continental breakfast was old bread & a gallon of milk & sunny D to be shared by guests (unsanitary). No workers on duty 24/7 if u need something..DONT. People actually live in the hotel.. the building next door is abandoned & the other building is a party area for locals. Terrible dirty hotel! Will neveeeeer book again.

Leisure Friends

2/10

Poor

21 Jul 2025

Tiamara

Dirty rooms, horrible breakfast service, poor management/supervision, just awful

Leisure Self

2/10

Poor

17 Jul 2025

Justin

There was no actual human staff available on site. I had to check in via a kiosk that connected me to a call center in India via Zoom. I could barely hear anything they were saying and the closed captions did not work either. The AC went out and i ended up getting a refund and cancelling my reservation.

Do not stay here.

Friends_and_family Family

6/10

Pleasant

17 Jul 2025

William

The good: One of the cheaper hotels in Carbondale; convenient to both SIU and Shawnee National Forest; kiosk staff were friendly and helped where they could; breakfast was 6:30-9:30, a decent window so most people should be able to grab something.

The bad: They use remote kiosks at the front desk instead of in person. Since they're remote, if there's a problem with your room, the most they can do is pass the issue to management. Rarely saw anybody behind the front desk in person while I was there. My bathroom lightbulb needed changing and I had to ask twice to get it changed. On the second to last day of my stay, my toilet developed an issue where it wouldn't flush and would leak water on the floor. Told the front desk about it but the issue wasn't corrected before I left, had to use lobby bathroom instead. The soaps they give you are tiny and fragile. The soap in the lobby bathroom is basically a pump bottle of water. While I never had the breakfast, from what I could see it was pretty much toast, bagels, cereal, milk, and sunny D for orange juice. No sausage or eggs or anything like that. I could hear thumping music in the lobby, likely from the bar next door. Lobby chairs are a bit run down.

Leisure Self

6/10

Pleasant

12 Jul 2025

Pedro

Good place to stay only complain is the show

Business

8/10

Excellent

01 Jul 2025

Zach

Danny Rocks!

Danny was the coolest person I have met while checking in.

Business Self

4/10

Poor

23 Jun 2025

Jack

Moldy

Not a good hotel, dirty room and mold so bad we had to check out early.

Business

2/10

Poor

22 Jun 2025

Elizabeth

Well, should have read other reviews before going to this place that felt like I was in “The Shining”. Sadly, our place was non-refundable and we decided to stick it out. Ran out as we could after our night. The club nearby makes the parking lot into a block party and there are definitely squatters at the abandoned building behind this place.

Leisure Family_with_children

2/10

Poor

15 Jun 2025

Gerard

Not

2/10

Poor

11 Jun 2025

Nathan

The neighborhood is very sketchy. The only staff was a guy on a kiosk. He wanted me to pay although I had already payed through Expedia. I slept in my car that night and found another place the following night.

Expedia refunded the money to me, so no complaints there.

Leisure Self