Hampton Inn Carbondale

10/10

Exceptional

20 Jun 2026

Angel L Hernandez

Everything was almost perfect! Big disappointment to be told at check-in that pool would be down my whole stay!

Partner

6/10

Pleasant

17 Jun 2026

Janelle

While our room was excellent the overall property was a let down. We specifically booked this hotel for the hot tub and pool after a long day traveling-at check in we were told they were closed until further notice for repairs. This was not listed anywhere on the listing.

I am not sure if the property is under construction or preparing for a renovation, but it was not the experience we had been expecting.

I will say the room was very clean, bed comfortable, breakfast was tasty and staff was pleasant and kind.

Family_with_children

4/10

Poor

09 Jun 2026

Renee

Poor and spa were not working. Very humid in the facility. Staff were unwelcoming. Water all over the floor. Room was not properly stocked with supplies. Very disappointed and would not recommend

Friends_and_family Family

10/10

Exceptional

31 May 2026

Mark

The girl who worked the front desk Sunday morning when I checked out was awesome! Always smiled. Room was so comfy and clean. Only negative part was pool and hot tub were not working

Self

4/10

Poor

25 May 2026

Chetan

Breakfast with limited options and that too they were unable to serve fue to shortage. Leaky bathrooms bathtubs and smelly corridors.

Family_with_children

10/10

Exceptional

07 May 2026

Gary

The room was very clean. Very warm when we entered but was easily adjustable. Everyone on the staff was friendly and helpful. That says alot about the the community, city, and local university.

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Connie

The hotel was very clean and well maintained. The front desk staff seemed distracted, but polite. I will stay again when in the area.

Self

2/10

Poor

23 Apr 2026

Joseph

Sewer gas smell made us sick so we checked out and into a better place. I would never go back there and would not recommend this place to anyone. And the pool was closed.

Partner

6/10

Pleasant

21 Apr 2026

Ronald

Poor tv options and internet options.

Family

10/10

Exceptional

20 Apr 2026

KERI A

We enjoyed our stay. The room was modern and incredibly clean. It included everything we needed. All staff members, whom we encountered, were extremely friendly, helpful, and kind. The housecleaning staff was friendly, warm, and accommodating as well. We will stay here again. It was wonderful!

Family

8/10

Excellent

11 Apr 2026

sammie

Breakfast good need turkey or chicken sausage or Bacon for people that don't eat pork.

Self

6/10

Pleasant

11 Apr 2026

Shannon

The staff were friendly and the room was fine. The fitness center was closed because of hotel renovations, which it would have been nice to know ahead of time. I was expecting this after a long drive.

6/10

Pleasant

01 Apr 2026

Radhika

Staff was very nice and competent. They have us a convenient late check out. The beds were good and Breakfast was really good. However, the place seemed to be under renovation. The pool and hot tub were not operational which was one main reason we booked here. The bathroom in the room had stains in the sink and toilet. Shower water was not warm enough

Friends_and_family Family

4/10

Poor

28 Mar 2026

Michael

Pool and hot tub not working.

Partner

10/10

Exceptional

28 Mar 2026

matthew

Very nice and clean place to stay

6/10

Pleasant

26 Mar 2026

Linda

We had a 4 night stay. The ice machine didn't i. The pool wasn't available because of issues.

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Kirstian

I’m upset because I booked this hotel for the pool specifically and it was under maintenance which id only found out after checking in. I didn’t stay there for the rest of the night, but I was clean.

Family_with_children

6/10

Pleasant

21 Mar 2026

Karen

Check in went fine after moving around construction. Slow elevator. Upon entering the room we could smell strong air freshener. We both started coughing throughout the night. The air conditioner worked great. Bathroom had not been mopped there was powder all over. By morning I had a sore throat from coughing. Breakfast was good enough but no meat whatsoever. Pool? Forget it...not working. I'll stay somewhere else next time.

8/10

Excellent

04 Mar 2026

Joe

Clean Room, Friendly Staff

Partner

10/10

Exceptional

02 Mar 2026

Yolanda

My stay was excellent. Everything in working order.

Self

8/10

Excellent

15 Feb 2026

Janessa

Clean rooms and nice staff

6/10

Pleasant

13 Feb 2026

Christine

The room smelled awful (musty, moldy) but i realize they were under construction

Partner

10/10

Exceptional

10 Feb 2026

Cathy

After a long day of driving, I THOROUGHLY enjoyed the bed and appreciated the text check in from the manager. Breakfast Monday morning was superb. Quality and quantity (especially the hard boiled eggs). The breakfast manager chatted with everyone eating while I was there; very nice friendly touch. :)
Alos, the renovations were very well done.

Leisure Self

6/10

Pleasant

11 Jan 2026

Kristen

Staff was fine, but the pool was closed and the rest of the hotel was clearly in the middle of room renovation so it looked like a construction site.

Business_and_leisure Partner

8/10

Excellent

01 Jan 2026

Andre

Not a bad spot...the breakfast coffee was colored water. Typical waffel maker, eggs, sausage cereal at a Hampton but no effort went into the coffee:)

4/10

Poor

23 Dec 2025

Tammy

The room was filthy. There was a poop stain in the toilet and a weird brown stain in the tub. There were bugs in the bathroom. Walking down the hall to our room, the outside of the bedroom doors were filthy. The lock to our room wouldn't work right, tried 3x before the only person working the front desk had to come up and help us. She said we had to pull on it, then use the card and then push hard... we still couldn't get it to work. The only reason I didn't give it 1 star is because the woman working the front desk was nice and I could tell she was stressed being the only person there trying to help many guests with the same issues.

Leisure Family

10/10

Exceptional

28 Nov 2025

Jim

Nice hotel

Business

2/10

Poor

26 Nov 2025

Nancy

When I arrived, I had to visit the front desk several times. The telphone was not connected so thus I had to go down to the front desk. There were no instructions as to the WiFi code nor how to work the TV. When I checked out, there had no record of my Travelocity payment so they wanted to charge me the full room rate. There was no free breakfast since ther person responsible did not show up. I will never stay at the Hampton Inn Carbondale again. Totally unacceptable customer service.

Leisure Self

4/10

Poor

24 Nov 2025

Nancy

The Hampton is going through a renovation. The physical aspects are good; the people are trying and very friendly. But the communications are not good at all. The telephone was sitting alone and not connected. The wi fi would not connect. The TV instructions were non existent. After 3 visits to the front desk, my issues were resolved.

Leisure Self

8/10

Excellent

17 Nov 2025

Connie

Parking not adequate need more handicap spaces..had a handicap room on 2nd floor had only handrail in slanted sides of tub
Need hi rise toilet and handicap rails by toilet
And walk in shower .non smoking room smelled musty no security door main floor missing locks not a seured facility. Will not be staying here again no ice machines working on 2nd and 3 rd floor

10/10

Exceptional

17 Nov 2025

ARNITA BROOKS

DID'NT EAT BREAKFAST. 24 HOUR OR LESS STAY

Leisure Partner

10/10

Exceptional

15 Nov 2025

William

Room was spotless, check in was quick, all personnel were courteous.

Leisure

6/10

Pleasant

15 Nov 2025

Debra

The bed had a dirty bottom sheet and the mattress was uncomfortable. Unacceptable to have dirty sheets! The tub felt unsafe as the bottom was not flat snd there wasn’t a rubber bath mat. The towels were nice though and the breakfast had a lot if variety

Leisure Family

10/10

Exceptional

08 Nov 2025

dawn

Nice quiet room and everything is clean

Business_and_leisure Self

8/10

Excellent

03 Nov 2025

Raina

1/3 of parking is occupied by 6-8 large shipping containers. I also reached out to the property days prior to request a room &end near the stairwell and away from the beaten pass since I was traveling with two small dogs.
But that request was not granted I was put two doors away from the elevator and a heavy traffic area.

Business Pet

8/10

Excellent

02 Nov 2025

raymond

The staff was courteous.

Partner

4/10

Poor

27 Oct 2025

Mayah

Room toilet was disgusting as if no one cleaned the room prior. Would not recommend

10/10

Exceptional

23 Oct 2025

Tamara

Nice

Leisure Family

6/10

Pleasant

22 Oct 2025

Cindy

Hot tub was clean, but cold so didn't get to use. Moved on to a different town rather than stay another day. Seemed understaffed.

Leisure Partner

6/10

Pleasant

22 Oct 2025

Jim

Room had carpet stains. Elevator looked like it hasn’t been clean for some time. Finger prints all over. Threshold was needs major polishing. Booked the room through Expedia and it was cheaper than dealing directly with the hotel. I’m sure they give the less desirable rooms to Expedia customers. Our view was the back side of the extended facade. Breakfast was ok! Ice machine was out of service on the 2nd floor! Think they would put a sign on the machine stating out of service!

Leisure Family

6/10

Pleasant

19 Oct 2025

Kyle

The coffee supply was very limited, and very slow to make and refill dispensers. The carpet and rugs were covered in stains and debris throughout lobby, breakfast area, each level, along with elevator. Seemed like the cleanliness was bear minimum.

Partner

4/10

Poor

17 Oct 2025

Timothy

I got in a few hours late (past midnight) because of a delayed flight. When I arrived at the DoubleTree, I was treated very poorly by the night worker Andrew. He was very rude to me and told me he would have to charge me for 2 nights instead of 1, even though I already paid for the night I was arriving for. Thankfully management made it right in the morning but I don’t plan to stay here again. I recommend Hilton or Hampton Inn around the corner. MUCH better customer service. I recommend management require Andrew to go through training for customer service.

Business

8/10

Excellent

16 Oct 2025

johnnie

Staff was very friendly and helpful

Leisure Self

6/10

Pleasant

15 Oct 2025

Richard

Hampton now rates bottom of our choices.

Climate control very noisy. Breakfast quality was below average. Very noisy doors in the middle of the night. Back entry door had no lock in place.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

John

Place was clean. Food in morning hot and good. Had a problem with darking shades in room not working along with the phone. Iron and spare blanket was missing. Hot tub and pool was cold. Building was getting an updates. This is good. Would stay again because of pricing.

Leisure Family

6/10

Pleasant

01 Oct 2025

William

Location was under some construction process . Black out shades only went down halfway , staff provided black garbage bag and tape as solution .
Left for the second night , refunded as such .

Business Self

10/10

Exceptional

16 Sep 2025

Vidal

Super clean

Leisure Family

8/10

Excellent

10 Sep 2025

Ed

Everything was great except for the hot tub was broke in the pool area.

Business Partner

10/10

Exceptional

09 Sep 2025

Jennifer

Breakfast was great

2/10

Poor

27 Aug 2025

Amy

They are currenty renovating - but that wasnt my problem - lot of people worked for hotel but very few actually looked like they liked there job- they had plenty of staff as a regular customer of the brand of hotel i give it a 5 out of 10

Leisure Partner

2/10

Poor

26 Aug 2025

Amy

They did not make the bed once and i was there for 3 nights - i had to ask for clean towels the second day - i had one counter person who was fantastic and went out of her way to try to help me figure my plane reservations she was lovely unfortunately i dd not grt her name but she had long braids snd im guessing she was lste 40s.

Leisure Partner

10/10

Exceptional

23 Aug 2025

Mark

Great!

Leisure

4/10

Poor

16 Aug 2025

Janice

This Hampton is undergoing renovations. Pool and spa were not available. Rooms were damp feeling. Entry to the hotel was difficult. Food was average. This is the first Hampton that we have been disappointed in. Would not stay here again.

8/10

Excellent

16 Aug 2025

C. James

The evening we stayed here was move in weekend for SIU and we had moved our son into his apartment. We chose this location for its price and amenities. It was very unfortunate that management chose to shut down the pool and hot tub for routine maintenance this weekend and we could not enjoy the pool or the spa on the hottest day of the year. Seems a little suspect or just bad timing. I don’t believe I will stay here on any future visits.

Business_and_leisure Family

4/10

Poor

23 Jul 2025

Erica

The pool was broken. It was 105°. I would like a partial refund.

10/10

Exceptional

20 Jul 2025

Rodney

Good place

10/10

Exceptional

05 Jul 2025

Monica

Will be back

Business_and_leisure Family

10/10

Exceptional

06 Jun 2025

Kenneth

The bed was comfortable, there was a choice of pillows. The bathroom was clean. It did lack a hairdryer (which I reported to the front desk upon checkout. The breakfast was outstanding! I complimented the cook.

Leisure Self

4/10

Poor

03 Jun 2025

Pati

We stayed there last night. The room smelled like old socks, the bed was too soft, the pillows were awful and the shower had no power whatsoever. My husband stayed at a Hampton last weekend in Springfield, MO that was perfect in all these ways. Since we rarely go to Carbondale, we won't choose this again.

Leisure Partner

10/10

Exceptional

30 May 2025

Mark

The bathtub has some stains in that needed to be scrubbed off

Business Self

6/10

Pleasant

27 May 2025

Timothy

Bathroom could use a deep clean. Door needs adjusting. We could see daylight out of it.

Leisure Partner

4/10

Poor

26 May 2025

Sharon

Room type reserved wasn’t available when checking in at 5:00 pm. Gave us different room type and said it would be cheaper but found after looking at receipt when getting him, rate was still the same. Breakfast was not the greatest. Several people in our group had issues with their rooms, not cleaned when they checked in, used adult diaper in room, etc.

Leisure Family

2/10

Poor

26 May 2025

Michelle

Pool and hot tub were not working. The TV was ancient. The furniture in room was beat up. The pillows looked like toddler pillowes. The bed was old and uncomfortable. The staff that checkedbusnin were pleasant.

Leisure Partner

10/10

Exceptional

23 May 2025

Serena

Staff was very welcoming and accommodating. The breakfast was a bit disappointing. We went down with 2 hours to spare and there wasn't much left. Staff were walking around, but never refilled anything. We ended up eating somewhere else. The hot full breakfast was one of the main reasons we chose this hotel. Otherwise a great place to stay!!

Leisure Family

2/10

Poor

18 May 2025

Beth

Filthy!!

Leisure Family

4/10

Poor

17 May 2025

Ryan

Didn’t have our room ready until 8:30

4/10

Poor

11 May 2025

Teaon

Bad service

To start off the front desk staff that checked me in had no personality. They were very cut and dry. I booked my reservation a year in advance and had called and requested my room to have a let out couch. When I asked was the room that he assigned had a let out couch he told me he didn’t know. There is no way you work to check people in that you don’t know what each room has or should be able to find out right away. He told me if the room doesn’t have a let out couch I should call the front desk and they will find me one. Of course the room didn’t have one and when I called the front desk new staff stated they couldn’t get me a room with a let out couch. After again explaining I made this request a year ago the new staff stated they could offer a roll away bed but it would take them 2 hours. It was 4:00pm when I was told this. After 2 hours I was told that they had to wash the covers for the roll away. At 7:00pm the roll away was brought to the room and we were told they were washing the sheets for it. It was 10:30pm before the sheets were delivered and that was because I called and asked for them. I was also charged an extra $35 a day for incidentals that no one bothered to explain. The policy was only explained once I questioned it after receiving the charge on my debit card. I didn’t receive the hospitality I should have received. My stay was from Thursday, May 8th -Sunday, May 11th. Which was over $600 dollars and never felt a friendly or generous reception.

Friends_and_family Family

6/10

Pleasant

10 May 2025

Edgar

Employees were nice, poor management because the hotel overbooked and they ran out of key cards for the rooms. The air condition made strange noises when coming on and off as if a door was opening and closing. No ice on the second or third floor in the ice machine. Other than that, it was an OK stay but it wasn’t worth what I paid. I was very disappointed.

Leisure Family

4/10

Poor

05 May 2025

Charlene

Dirty - Old - Cheap

The first room we were given smelled like a dog. We were moved to another room where the carpeting was tile squares - flat and uncomfortable. The bathtub was not flat and when taking a shower, it was hard to stand without almost falling over. The breakfast was weak. A lot of staff just standing around. The halls smelled like sewer. This hotel is definitely not up to the standards of a Hilton hotel. We checked out on April 29th and I have never received a receipt for my stay. I would never tell anyone to stay at that hotel.l

Partner

10/10

Exceptional

03 May 2025

Wendy

Friendly, helpful staff

6/10

Pleasant

17 Apr 2025

DIANE

Disappointing. There was hair in the bathtub at check in. Staff behind front desk was not welcoming. Got the sense nobody wanted to be there.

Business Self

4/10

Poor

06 Apr 2025

Bertrand

My bed did not get made once. I stayed for six nights. Managerial requests were partially obliged, e.g. towels changed but did not make bed, or in some cases, dump out the trash. Rather disappointed.

Leisure Family_with_children

10/10

Exceptional

29 Mar 2025

Kurt

Consistent high quality service.

Business Self

8/10

Excellent

20 Mar 2025

Raymond

We found the facilities to be perfect for what we wanted, but I can see how the location would not be favorable for someone looking for a more active area.
Every interaction with staff was favorable.

Business_and_leisure Family

6/10

Pleasant

19 Mar 2025

JoAnne

Need firmer beds

8/10

Excellent

16 Mar 2025

Jennifer

Hot tub has been broken for 2 months.

Business Pet

4/10

Poor

13 Mar 2025

Nancy

Bathroom was never cleaned. Toilet paper left on the sides of the bathtub!!

Partner

6/10

Pleasant

03 Mar 2025

Beverly

Not impressed.

2/10

Poor

16 Feb 2025

Alysia

Not satisfied

We stayed for two nights, our room never got cleaned, the trash was never touched and was overflowing, we didn’t have any towels we had to call down and ask for towels. The breakfast was TERRIBLE and the workers were very rude. We woke up to our window leaking water from the rain/ snow. The rooms are good size but that’s the only plus.

Business

10/10

Exceptional

02 Feb 2025

Keaton

Good

Honestly everything about the stay was great except for the overflow of children running around being undisciplined.Check in was easy and Amanda was wonderful,room was clean and perfect for an overnight stay🙏

Self

10/10

Exceptional

26 Jan 2025

Scott

Hit tub didnt work but all else was good.

2/10

Poor

26 Jan 2025

Chris

Room 101 should never be sold. There was methane gas coming through the pipes. We woke up and had to be moved in the middle of the night. It’s a known issue and they continue to sell this room

6/10

Pleasant

20 Jan 2025

Marie

Breakfast was less than impressive

Leisure Family

10/10

Exceptional

05 Dec 2024

James

Would recommend

Breakfast was excellent, hotel in good condition, tap keys for the door locks.

Business

6/10

Pleasant

21 Nov 2024

Martin

Like -- The Monday morning 11/11 breakfast was excellent, staff were very courteous and helpful.

Dislike - room was extremely dim, window shade was broken, and the indoor pool and \"hot\" tub had no heat and no \"out of order sign\" so as to be useless. Fix this or take it off the website as an amenity.

Business Partner

6/10

Pleasant

21 Nov 2024

Martin

Like -- The Sunday morning 11/10 breakfast was excellent, staff were very courteous and helpful.

Dislike - room was extremely dim, window shade was broken, and the indoor pool and \"hot\" tub had no heat and no \"out of order sign\" so as to be useless. Fix this or take it off the website as an amenity.

Leisure Partner

10/10

Exceptional

17 Nov 2024

Kristen

Nice stay

8/10

Excellent

17 Nov 2024

tammy

the hotel was booked solid but majority was college students that were in town for some competition, so in the morning you could not even go downstairs and get anything so I just left to go elsewhere. And they were not bad in noise or anything but could hear them through the walls all night . But for their age and college they were respectful in all.

10/10

Exceptional

15 Nov 2024

Jennifer

The staff was very friendly and efficient. The breakfast was amazing. The hot tub near the pool was cold, so we did not get to use it.

Leisure Family

10/10

Exceptional

07 Nov 2024

Bambi

The room was very large and had a lot of comfortable seating choices.
I couldn't believe how spacious the bathroom was either.
Very clean. We had a quiet night.

Business Partner

10/10

Exceptional

26 Oct 2024

Brad

Front desk was the best

Leisure

8/10

Excellent

22 Oct 2024

Karen

Very nice and clean. Some of the property has gotten a little worn down. The bathtub has chipping paint. The door wouldn't lock without a lot of effort. Most disappointing is that this is the second time we have stayed there in the last 6 months and the hot tub is still out of order! The staff is very nice though!!

Leisure Family

6/10

Pleasant

22 Oct 2024

Gary

The staff at Hampton are superb. Margret (or Martha?)__ serving breakfast was excellent. Took time to explain her breakfast. ALL STAFF were very nice as well.

Leisure Partner

8/10

Excellent

17 Oct 2024

Larry

There were some plumbing issues

Friends

4/10

Poor

14 Oct 2024

Verified traveler

Dirty for prices per night paid

Front desk woman was quick and friendly, when we got to our room the door lock was open and door was open. Upon entering, we noticed stuff all over floor (didn’t appear vacuumed) and multiple cup/wTer marks on nearly every surface. I told the front desk worker and she offered to clean it real quick but we asked if there was another room available. There was one other option so we took it. That room was cleaner, however most of the washcloths had stuff in them (old lint or something) so my daughter did not want to use those on her face. For the price we paid it was definitely a disappointment l

Friends_and_family Family

6/10

Pleasant

11 Oct 2024

Jeff

They had issues with electronics and had you let people into their rooms. That was O.K. but I wish they would have asked for some ID before letting people into their rooms.

Business

2/10

Poor

07 Oct 2024

Jennifer

The key card system was not working upon arrival. They had to let us into our room by unlocking it. The doors at both ends of the hotel were standing wide open which is not safe. The room was not clean - one of the queen beds did not have sheets on it. It is a very very old hotel. I do not recommend staying at this hotel.

Leisure Family

2/10

Poor

22 Sep 2024

Janet

Very Disappointing

Trip started with the card reader not working so front desk had to walk all guests to rooms and unlock doors. They were not very friendly and I was told could use digital key with phone but they didn’t know how to set up. Finally got to room and floors were sticky and very dirty. I wiped the floor with a wash cloth and it was black! Bed and pillows were uncomfortable. Saw bug walk across floor in bathroom. When we checked in the body wash in shower was empty and we asked for the room to be cleaned and filled while we were gone and it never was. This will be our last time staying at a Hampton Inn hotel.

Friends_and_family Family

4/10

Poor

09 Sep 2024

Thomas

Old, dirty and smell of sewage

Business Self

8/10

Excellent

07 Sep 2024

Lisa

Friendly staff, convenient location.