Bear Tracks #2020

United States , Big Bear Lake - CA
Big Bear Lake, 43130 Moonridge Rd
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75 reviews shown

10/10

Exceptional

24 Feb 2025

Norman

This place is fantastic. Great people, reasonably priced, lots of parking, very clean rooms, great bed, and a good selection of beverages.

10/10

Exceptional

21 Jan 2025

Dinah

Very friendly staff

Leisure Self

10/10

Exceptional

22 Dec 2024

Robin

Had a wonderful stay. Best pancakes I've ever had. My partner and I came during the winter to do some hiking near Tobermory and see the water, very convenient drive. The room was warm and cozy. Owners were really great. Lion's Head itself is also a really cute town. Overall we had a lovely weekend and I would definitely go again.

Leisure Partner

2/10

Poor

05 Dec 2024

Verified traveler

Bad check in in a freezing night

Unfortunately, I had a very bad experience. They have a limited check in period, which is understandable given the remote location of the inn. When I first booked the reservation, I sent a message saying I would arrive late and if that was ok. .They said they could arrange a late check in. On the day of the check in I called to confirm that everything would be ok for my late check in and they gave me the instructions saying that although there wouldn't be anyone at the property at the time, the room would be unlocked with the keys inside. However, when getting at the inn at around 11pm with temperatures around 0ºC (32ºF), the room was locked. Me and my wife looked for the keys everywhere for more than 30 minutes but couldn't find them. We called the only phone we had, but no answer. We messaged the property using Facebook and Instagram but didn't get any responses. We then decided to leave and go look for any other available place in a nearby town. We were extremely lucky to find a room at a motel that was closed, but had someone that picked up the phone at midnight. Otherwise we would have had to sleed inside the car with negative temperatures. At around 6am in the following morning they replied to the message in Facebook saying the staff forgot to unlock the room opened...

Partner

4/10

Poor

13 Nov 2024

Ruth

This hotel was conveniently located for our needs, but it badly needs updating. The bathroom sink isn’t even in the bathroom and the shower didn’t drain properly. The restaurant was okay.

Leisure Family

8/10

Excellent

04 Nov 2024

Cynthia

We really enjoyed staying there. Definitely would recommend! Room was cute. Decorated in cottage style. Only reason I gave a 4 star fir the room is because the tub was old and stained.it was clean but needs to be updated. The staff was warm and friendly. Food was priced right. Restaurant was busy so thats a good sign of yummy food lol. We will stay again. 👍👍👍👍👍

Leisure Friends

8/10

Excellent

27 Oct 2024

Cindy

Leisure Family

10/10

Exceptional

19 Oct 2024

Mark

The staff is very friendly. They treated us like we were family. Easy access to hwy 6. I would stay there again no problem. I was very satisfied with the 6 days we were there.

Leisure Friends

8/10

Excellent

18 Oct 2024

Ruth

Family Thanksgiving

It was good!! We were there for a family thanksgiving and the restaurant served up 25 delicious full turkey dinners.
The beds are cery comfortable and the rooms are a nice size. We've been here several times and will definitely be back😀

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

Robert

rainy September

Nice place and good location if you are exploring all parts of the Peninsula. Very convenient to have a restaurant attached and also a cafe right across the street. Only complaints would be low water pressure in the shower and all the pillows were large & thick (that's why I bring my own just in case!)

Self

4/10

Poor

21 Sep 2024

FALGUNKUMAR

You can have nice hotel in this price, but not sure why this area don’t have any brands of hotels.

Leisure Family_with_children

8/10

Excellent

12 Sep 2024

Joanne

The owners are great. Room was OK

Leisure Partner

8/10

Excellent

10 Sep 2024

Verified traveler

Very friendly happy staff , motel is lottle older and would love update . Positive experience on the budget.

Friends_and_family Friends

6/10

Pleasant

07 Sep 2024

Marcia

Restaurant food was good and staff there very good.
Recption/check in staff was very abrupt
Bed very hard, shower head dirty and didn't work

Business Friends

6/10

Pleasant

06 Aug 2024

Jaismeen

Service is okay not too bad need to improve

Leisure Friends

6/10

Pleasant

05 Aug 2024

Wenbin

The coffee costs $3

10/10

Exceptional

30 Jul 2024

Sabrina

Our experience here was great! Our famiky loved it

Friends_and_family Family

8/10

Excellent

26 Jul 2024

John

There are not many properties in the area. The room was clean. The biggest issue was water pressure to have a shower. In the morning I went to have a shower and there was barely any water coming from the tap. The beds are quite firm but was ok for a 2 night stay, though a mattress topper would’ve helped tremendously.
Decent stay but wouldn’t stay longer than a night or 2.

Leisure Partner

8/10

Excellent

04 Jul 2024

pat

Very rustic atmosphere. Road noise.
Friendly staff. Good food at the restaurant.
No a/c.

Leisure Self

10/10

Exceptional

17 Jun 2024

Ranveer

Honest Staff. Good service.

10/10

Exceptional

14 Jun 2024

Daryl

Bruce Trail hiking

Great Inn and Restaurant.
Beds a little firm

Partner

10/10

Exceptional

05 Jun 2024

Amanda

I arrived to check-in after hours and they were very accommodating and were exactly friendly about it!

Leisure Pet

10/10

Exceptional

21 May 2024

Pratiek

The motel is very clean and affordable. It is close to attractions like Grotto (30 mins) and Tobermory (50 mins). The dining service was a little slow but the food was amazing! The staff is very friendly and helpful. Definitely recommend this place.

Leisure

10/10

Exceptional

21 May 2024

Mugdha

It’s nice and clean property.

10/10

Exceptional

03 May 2024

Heather

The room was comfy and clean. I was glad to see the coffee was a Brand name that I throughly enjoy!
I liked that there was a restaurant on site for meals each day.
Thank you

Partner

10/10

Exceptional

03 May 2024

Laura

Loved this Inn. It was clean and quaint with its bear themed rooms. There was an adorable gift shop, a yummy and affordable resto, staff were so friendly, and they had amazing karaoke (Lenny’s Karaoke) the night we stayed!

Leisure Friends

8/10

Excellent

01 May 2024

Kimberly

This was a nice place to stay, just off the main highway. There was construction on the property when we visited so it was a bit noisy. It would be nice if the parking lot was paved and more trees blocked the main highway. The coffee cups in the room were coffee-stained.

Leisure Partner

6/10

Pleasant

20 Apr 2024

Leslie

No wifi. Mattresses very hard.
Good little restaurant on site.

4/10

Poor

20 Apr 2024

cynthia

Correct sans plus

Drap et serviette tachée… planchers sales. Lit peu confortable. Nous y avons logé pour visiter les magnifiques endroits de la region et il n’y avait pas grands choix où loger.

Partner

8/10

Excellent

14 Apr 2024

Ian

Leisure Friends

10/10

Exceptional

30 Mar 2024

Jennifer

Location was central to most attractions in the area. Room was clean, staff were nice and restaurant was great. I would stay there again and I would recommend to others!

Leisure Partner

10/10

Exceptional

17 Mar 2024

Michael

It was such a great time and the food at the restaurant was amazing and the room was amazing also, the owners were great to talk too and the karaoke was great

10/10

Exceptional

24 Dec 2023

Vitia

Very friendly and professional staff.
Unfortunately, stairs to the porch where entrance to the room is located had no light.

Business Self

10/10

Exceptional

30 Nov 2023

william

Fast check in. Friendly staffs

6/10

Pleasant

13 Nov 2023

Suzanne

I stayed once for two nights and again 5 days later for 1 night.
On my first stay, the refrigerator was dirty; there was no coffee in the room, no card with wifi code and our room was not made up or cleaned the second day of our stay. The woman working was as the waitress/front desk was just filling in for someone who was not able to work - she knew nothing and had to call out to someone for the wifi info. The room key fell off the fob in the parking lot ( had to hunt with our phone flashlights to find it) because the jet was attached with a curved piece of wire that did not close. Oh, the ice maker was not working.

The second time we stayed, ( in a different room) the refrigerator froze our food, there was no plug for the tub or sink, the window blind was badly broken and the coffee caraf did not fit properly under the coffeemaker.
There are no lights outside on the stairs going up to the rooms, nor are the lights by each room’s entrance creating a safety hazard. Ice maker still not working.

The day we checked out on the second visit, the owner contacted me about coffee/grinds that had spilt on the counter and stained it. She was looking for restitution. I was very annoyed because we would not have spilt coffee had the coffee caraf been the proper one/size for the coffee maker… I I formed her that comet would take out the coffee stains so restitution was not required.

On the up side, the beds were comfortable and an attempt was made for a coordinated decor theme…

Friends_and_family Friends

8/10

Excellent

05 Nov 2023

Cristina

Easy check-in. Clean room with all of the amenities you need.

Leisure Partner

10/10

Exceptional

27 Oct 2023

Debra

Northern experience

Bear Tracks Inn was what I expected a north experience to be. Clean and cosy rooms, quiet surroundings. The restaurant served all the comfort foods imaginable and was clearly enjoyed not just by the guests staying at the Inn but by the locals, who would have to take a drive to get there. The folks running the place are the nicest, friendliest folks ever. I would definitely return!

Friends_and_family Friends

8/10

Excellent

09 Oct 2023

Bryan

Friendly staff. We have a 15lb dog that was welcome for a modest fee. Nice Canadian/American restaurant site that also seemed like a community hub with the patrons and staff either already knowing each other or introducing themselves. We were there on a Friday night and the restaurant was buzzing with activity.

Leisure Pet

8/10

Excellent

06 Oct 2023

Jennifer R

The on site restaurant was convenientl

Leisure Family

8/10

Excellent

04 Oct 2023

michael

Homeward

Place was cutely decorated, restaurant was very good, waitresses were a hoot, mattresses need updating.

10/10

Exceptional

29 Sep 2023

john

Clean. Quiet. Convenient.

8/10

Excellent

23 Sep 2023

Robin

Great place for the night

Leisure Self

10/10

Exceptional

16 Sep 2023

Stephanie-Anne

The staff was friendly, the accommodations were very clean, the outdoorsy theming was delightful, and there was a nice big outdoor area to walk my dog. The pulled pork poutine was very good too! Will definitely stay again, if out that way.

Business_and_leisure Pet

2/10

Poor

13 Sep 2023

Jackie

Noises on either side were ridiculously disrespecttful, from foot stomps to door bangs. The stay was not acceptable; the walls are too thin between rooms.

6/10

Pleasant

11 Sep 2023

Aude

Good, but needs more cleaning

Good location and quiet despite being on the main road of the peninsula. Staff was really friendly. However, the bedroom would need additional cleaning, as there was dust under the beds and bathroom wasn't spotless. It was a bit pricey, given we were there on Labor Day weekend.

Friends_and_family Family

8/10

Excellent

09 Sep 2023

Hugo

Toilet base was leaking

Leisure Family

8/10

Excellent

07 Sep 2023

lloyd

Good food at fair prices.

Leisure Partner

4/10

Poor

30 Aug 2023

daniel

L'eau a une mauvaise odeur,la toilette coule,les rideaux brisés.La chambre a vraiment besoin de réno.

8/10

Excellent

26 Aug 2023

Daniela

This motel was very close the the attractions I was visiting in Lion's Head. The beach, the lookout and Greig's Caves were all within a 10 min drive.

The next day's drive to Tobermory was only 30 minutes.

Only complaint is the water pressure from the shower head was very low.

Leisure Family

10/10

Exceptional

21 Aug 2023

Cidalia

great stay and staff

6/10

Pleasant

14 Aug 2023

Kanisha

Cute decor and all, and friendly staff. We were here to sleep for the night while we hiked around the area. The beds are okay comfortable, a little soft. just not the nicest sheets. There was no AC and we couldn’t open the windows as the nets had holes and we had flies in our room. But if you just need a place to crash you can do it here. Just for the price I wanted to be able to open my windows.

In regards to the restaurant, breakfast was good however it took 45mins. We had to be somewhere and if we had known it would take that long we would have gone somewhere else.

Leisure Partner

8/10

Excellent

12 Aug 2023

Selina

Very cute inn and everything is on the theme of bears! Clean friendly staff, and feeat restaurant on premise

Leisure Partner

6/10

Pleasant

08 Aug 2023

Sandra

Our sheets weren’t the greatest and realized no air in summer.

Leisure Partner

2/10

Poor

30 Jul 2023

Sebastiem

Suoer dirty

We came in

Multiple hair in the bed and on the pillow

Human poop still the toilet

Multiple body hairs and hairs in the shower

We are leaving now and contacting the broker for a full refund.

This room was not cleaned or very poorly clean before we moved in.

This in unaccapetable.

6/10

Pleasant

18 Jul 2023

Alexandra

Room was clean but dated, with shower and bathroom showing their age. Parking was easy access to the room and breakfast was good

Leisure Partner

6/10

Pleasant

06 Jul 2023

Lauren

Pros:
Fun vibe, very nice staff, great location

Cons:
No air conditioning (this was the defining feature of our trip - although there was a fan, it was still far too hot to sleep or relax), leaking toilet, no deadbolt on door, $25 fee per dog per night

Leisure Pet

6/10

Pleasant

26 Jun 2023

Valerie

Overall is ok. Staff are very friendly. No A/C but a fan. The bed makes noises every time turning over.

Leisure Pet

10/10

Exceptional

24 Jun 2023

Jayna

Restaurant was a local favourite. Good food and service.

Water pressure for shower could be better.

Leisure Family

8/10

Excellent

27 May 2023

Ziyang

clean，easy access

4/10

Poor

26 May 2023

Michael

Beds were very old and uncomfortable. Sheets were stained. Kettle was very dirty. Shower still had the used bottles from previous guests on shelf in shower. Taps were very old and gross. I will never stay there again.

Business_and_leisure Pet

8/10

Excellent

21 May 2023

Terry

Positives:
- Restaurant is open 7 days a week, which is great as many restaurants are closed Monday-Tuesday in Lion's Head. Very friendly staff.
- Assigned parking for rooms large parking lot
- Bear theme was interesting - so many bears!

Negatives:
- Paper-thin walls; noisy neighbour kept me up to 1:30 AM (thankfully, they only stayed one night)
- Kettle was really old, and had little floaties, even after rinsing out several times
- Wi-fi was reliable, but upload/download was very slow
- Website advertised a Netflix connection, but none of the staff knew about it. When I tried to hook up my computer to TV, it only had VGA and RGB connection (no HDMI).
- Desk was very small and had no power outlets. I ended up using countertop next to sink (which worked okay once I moved the coffee/tea station)

Business_and_leisure Self

8/10

Excellent

10 Apr 2023

Sreeram

Nice property. Needs a little upkeep. Staff friendly. Excellent food.

Leisure Family

8/10

Excellent

21 Feb 2023

Ling

Liked the dinning options and location, reasonable breakfast and easy excess.

Hope the room was a bit warmer or if there is an option for an extra blanket.

Friends

10/10

Exceptional

25 Jan 2023

Sophie

Clean spacious room. Fit 3 of us with 2 dogs comfortably.

Clean large parking lot.

Delicious simple food in the restaurant.

Leisure Pet

6/10

Pleasant

20 Jan 2023

Verified traveler

Not clean, some bad smell in the room, and the bed sheet and towels are stained，still have water leftover in the kettle. Tub water is cloudy, not drinkable.

Friends_and_family Friends

10/10

Exceptional

31 Oct 2022

MELANIE

The cleanliness of the room

Leisure Self

10/10

Exceptional

22 Aug 2022

Lorraine

Convenient location, clean room, great service at restaurant.

Leisure Family

6/10

Pleasant

02 Jul 2022

edwin

Property sits in field. Seems totally disorganized for services. Seems management issues with good employees.

8/10

Excellent

30 Jun 2022

Lisa

Suited our needs well for our visit to the area. Close to most main tourist locations. Restaurant on site was convenient and the food and service was very good.

Leisure Partner

10/10

Exceptional

15 Jun 2022

Gail

Room was very clean and the restaurant excellent

Leisure Pet

10/10

Exceptional

29 Apr 2022

KRISTEIN

The service was extremely good and worth the money you pay. The staff is friendly and helpful. They have on-site dining and have variety of pizzas which is tasty and delicious.

Leisure Friends

8/10

Excellent

04 Apr 2022

Hirak

Very Comfortable

Friends_and_family Friends

6/10

Pleasant

04 Apr 2022

Cody

The best thing about this hotel is the restaurant next door. The food is great and the staff are quite nice. Nothing but good things to say about the staff and the food.

Unfortunately we had some issues with the hotel. This hotel is old and in a low-grade state of disrepair. The doors barely locked, the beds are rock-hard and noisy, the room smelled like cigarette smoke and there is zero sound isolation between the rooms - you can flat out hear people simply talking next-door or watching tv. It is not a particularly expensive hotel so some of this could be forgiven but with taxes and fees, was not cheap either.

Leisure Family

6/10

Pleasant

23 Oct 2021

Ian

We chose Bear Tracks for the price and location to do some hiking at Lion’s Head. Our room wasn’t ready when we showed up close to 4:00pm so we had to wait while they cleaned it. The room is pretty standard but it was nice to have a small fridge. It needs some updating though. The old taps were pretty gross with green mould under the plastic handles - time for replacing. A screen on the window would have been good too. It was nice to have the restaurant on site for basic diner meals.

Leisure Partner

10/10

Exceptional

28 Sep 2021

Samantha

Accommodating with late check in. Very responsive.

Leisure Friends