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Chateau Big Bear Boutique, Bw Signature Collection

Big Bear Lake - CA · United States

42200 Moonridge RoadView location

8.8/10Excellent1,004 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition8.6/108.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Chateau Big Bear Boutique, Bw Signature Collection

Start your day with a hot breakfast and cozy up to your own fireplace at our charming Big Bear Lake, CA hotel, minutes away from Snow Summit and Bear Mountain Ski Resorts.

Welcome to the Best Western Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access.

The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people.

The Best Western Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p. m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts.

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The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center.

The Best Western Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake.

The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering.

The friendly, helpful staff at the Best Western Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. Make a reservation today and save! Enjoy your stay.

With a stay at Chateau Big Bear Boutique Hotel, BW Signature Collection in Big Bear Lake (Winter Park), you'll be within a 5-minute drive of Snow Summit and The Village.

This family-friendly hotel is 1 mi (1.6 km) from Big Bear Mountain Resort and 6 mi (9.6 km) from Bear Mountain. Make yourself at home in one of the 80 air-conditioned rooms featuring refrigerators and flat-screen televisions.

Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and irons/ironing boards, and housekeeping is provided on request.

Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. Planning an event in Big Bear Lake? This hotel has 2077 square feet (193 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 4:00 PM
Check-in until 5:00 AM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The seasonal pool will be open from June to September.
    • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • A car is not required for transportation to and from this property.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    18
  • Optional fees
    • Fee for in-room wireless internet: USD 1 per night (rates may vary)
    • Uncovered self parking fee: USD 20 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Bear Valley Community Hospital 0.7 km / 0.4 mi
Eagle Point 1 km / 0.6 mi
Interlaken Shopping Center 1.1 km / 0.7 mi
Lakeview Shopping Center 1.1 km / 0.7 mi
Chair 10 1.2 km / 0.8 mi
Big Bear Mountain Resort 1.3 km / 0.8 mi
Chair 8 1.5 km / 0.9 mi
East-Mountain Xpress Lift 1.5 km / 0.9 mi
Chair 4 1.5 km / 1 mi
Big Bear Lake 1.6 km / 1 mi
Snow Summit 1.6 km / 1 mi
Stanfield Marsh Wildlife and Waterfowl Preserve 1.7 km / 1 mi
Chair 5 1.7 km / 1 mi
All-Mountain Xpress Lift 1.7 km / 1 mi
Meadow Park 1.9 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 80
  • Number of floors (main building): 3
  • Suites: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
Show 45 more facilities & services
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Airport ShuttleExtra charge
  • Laundry serviceExtra charge
  • Multilingual staffExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • FireplaceExtra charge
  • Smoke detector
  • Hotel safeExtra charge
  • Lift access
  • Concierge
  • GymExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • BBQ facilities
  • Towels and bed linenExtra charge
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Banquet hall
  • Conference room
  • Meeting room
  • PhotocopierExtra charge
  • Business centre
  • Outdoor freshwater poolExtra charge
  • Game room
  • SaunaExtra charge
  • Steam bathExtra charge
  • Hot tubExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Breakfast buffet
  • Picnic
  • Non-smoking establishment
  • Banana boatingExtra charge
  • CanoeingExtra charge
  • Table tennisExtra charge
  • Fitness
  • Horse ridingExtra charge
  • Billiards
  • Bowling alleyExtra charge
  • SkiingExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 5 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO KING BEDSRoom • TWO KING BEDS • 1 BedroomROO.2K-1
    Room TWO KING BEDSPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    Room TWO KING BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2K-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING BED NON SMOKINGDouble or Twin • KING BED NON SMOKINGDBT.KG-NM

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Double or Twin KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 5 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO-2

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 5 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO KING BEDSDOUBLE • TWO KING BEDSDBL.2K-1

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2K-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDS NON SMOKINGQUADRUPLE • TWO QUEEN BEDS NON SMOKING • 1 Bedroom • 5 m²QUA.2Q-NM
    QUADRUPLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE TWO QUEEN BEDS NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH BALCONYDouble or Twin • WITH BALCONYDBT.BL

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Double or Twin WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE GUEST ROOM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH JACUZZIRoom • WITH JACUZZIROO.JA

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.JA

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin GUEST ROOMDouble or Twin • GUEST ROOMDBT.GR

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Double or Twin GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDS • 1 Bedroom • 5 m²QUA.2Q-1
    QUADRUPLE TWO QUEEN BEDSPhoto unavailable5 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE TWO QUEEN BEDS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE WITH BALCONYQUADRUPLE • WITH BALCONYQUA.BL

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING BED NON SMOKINGQUADRUPLE • KING BED NON SMOKINGQUA.KG-NM

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Two Queen BedsQUADRUPLE • Accessible-Two Queen Beds • 1 Bedroom • 5 m²QUA.H6-2Q
    QUADRUPLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-2Q

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM-4

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room Accessible KING SIZE BEDRoom • Accessible KING SIZE BED • 1 Bedroom • 5 m²ROO.H6-KG
    Room Accessible KING SIZE BEDPhoto unavailable12 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    Room Accessible KING SIZE BED

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6-KG

    Room amenities

    • Hairdryer
    • Fridge
    • Microwave
    • Ironing set
    • Centrally regulated air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Desk
    • Cable TV

    Facilities with extra charge

    • Balcony
    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH BALCONYRoom • WITH BALCONYROO.BL

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 5 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE KING SIZE BEDQUADRUPLE • KING SIZE BEDQUA.KG

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-6

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Chateau Big Bear Boutique, Bw Signature Collection

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Chateau Big Bear Boutique, Bw Signature Collection

8.8
Excellent
1,004 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
8.6 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
04 Aug 2026
Georgi
Clean room, helpful staff, simple but tasty breakfast. Parking $20 a day. Will book again.
6/10
Pleasant
02 Aug 2026
KELLY L
Customer service lacking. I booked a king bed and they placed me in a double queen stating they had a wedding so basically too bad. Won’t go back. Also location not convenient to village.
10/10
Exceptional
02 Aug 2026
Sharon
Really nice place to stay. Breakfast great every morning. Staff was remarkably knowledgeable. Really enjoyed our trip.
10/10
Exceptional
01 Aug 2026
Amy
It wasn’t amazing. We loved it. The continental breakfast is really nice. It is located perfectly to do a lot of different activities. Easy access to a trail behind the hotel.
4/10
Poor
29 Jul 2026
Cristina
Nice breakfast, good selection. Restaurant and bar is closed during the week. You have to ask for room service. My garbage was sitting in my room from Monday to Wednesday. When I asked the staff about the garbage they suggested I find a trash can on my floor. No early check in even though check out is at 10 AM. Carpet is stained, the bathroom vanity is outdated and looks like it hasn't been deep cleaned. Mini fridge was pretty big, it had a freezer area as well.
10/10
Exceptional
29 Jul 2026
Aimee
The front desk clerks were very friendly and helpful! Very nice location also!
8/10
Excellent
28 Jul 2026
Kimberly
Amazing pool
Clean rooms
Breakfast tasty
Kind employees
Bathrooms are dated and in need of repair
8/10
Excellent
27 Jul 2026
ginnie
Came here for a Sunday night getaway to escape the sweltering heat down the hill. Check in wasnt till 4, so i went hiking, had lunch and walked the back bike/walking path behind the property (this was a hidden gem). Check in was easy, the hostess was pleasant, it was a bit tough being on the second floor taking my suitcase as there are stairs you have to navigate weather or not you use the elevator, She asked if i needed assistance but i was able to manage. The cute cup cozzee's they have to put in your dash as a parking pass were a nice touch. Breakfast included was nice they had a selection of breads,toast,pastries,juices,scrambled eggs, potatoes coffee fruit and cereals. I did use the Jacuzzi as i had hiked a bit that day and it was nice. The vending machines on the floors needed a refill. otherwise i slept like a baby in the cool mountain air and am ready to go back, i almost asked if i could extend my stay another night but i had obligations otherwise i sure would have. They have a bar/restaurant but it it only open thurs,fri,sat I wish they would extend to Sunday as there seemed to be enough people extending their weekend till monday.
8/10
Excellent
26 Jul 2026
Jonathan
Overall stay was nice, down side was the room i was in had a really loud A/C system like something rattling inside and the surrounding trim was not flush with the wall, looked broken. It was really hard to fall asleep due to the noise. At checkout i mentioned it and there was no attempt for compensation.
Other than that the balcony area of the room was a good spot for morning coffee and fresh air to start the day.
10/10
Exceptional
24 Jul 2026
Michael
Very friendly staff made our stay really easy always helped when something was needed great place to stay
4/10
Poor
20 Jul 2026
Ina
I was very disappointed with my stay. The property is significantly overpriced for what it offers.

The jacuzzi was one of the biggest disappointments—the water was dirty, which made it unpleasant and unacceptable to use.

The breakfast was just average, with very limited healthy options. For the price of the stay, I expected a much better selection and higher quality.

The restaurant is overrated. Based on the reviews, I expected an exceptional dining experience, but the food was nothing special and did not justify the prices.

Overall, the entire property feels outdated and in need of renovation and modernization. The facilities do not match the premium prices being charged.

Unfortunately, I would not stay here again or recommend this hotel. There are much better options available for the same price or less.
Partner
8/10
Excellent
19 Jul 2026
Deborah
One of the reasons why we chose this location was because an onsite restaurant & bar was advertised in the hotel description, but apparently it is only open on Friday & Saturday evenings; very disappointing. Everything else was fine; the lobby and sitting area are very nice.
Friends_and_family Friends
10/10
Exceptional
18 Jul 2026
LINDA
Was in room 205 balcony was fair..view was not good, it over looked into the alley and a very ugly private residence back yard.
The room was clean and the staff we as great.
The room was small with only one comfortable sitting chair.
Breakfast was amazing.
Partner
10/10
Exceptional
16 Jul 2026
Naing
We had a wonderful stay! The hotel was very clean, the facilities were well-maintained, and everything was comfortable. The staff was friendly, welcoming, and always happy to help. The breakfast was delicious with a great variety of options. Overall, it was an excellent experience, and we would definitely stay here again. Highly recommended!
Friends_and_family Family
10/10
Exceptional
14 Jul 2026
Stacey
Excellent!
Self
10/10
Exceptional
13 Jul 2026
MIRIAM
Place is beautiful. Breakfast was good, like a basic continental buffet type, more than enough for us to fill up for a busy day, room was very clean and fireplace was on a timer so no worries if you fell asleep with the fire on. Pool area was well maintained with lounge chairs and a couple of tables with umbrellas.
About 7 min drive to the Village. Took us only about an hour to return after 4th July fireworks from Veteran’s park, which I thought was great considering how busy it was and that time included from packing up our stuff, walking to parking lot behind The Village and navigating traffic. I definitely recommend.
Family
10/10
Exceptional
12 Jul 2026
David
The staff were great - professional, courteous, and went out of their way to be helpful. The room with a king bed and balcony was larger than expected. The pool and hot tub was definitely a nice addition given how hot it was. The hotel is in a great location and close to the summit, the Village, and all shopping. For the bike/hiking enthusiasts, there is a wonderful paved bike/hiking trail right behind the hotel property. The complimentary breakfast was a major plus! One can also dine in the bistro inside the hotel.
Partner
8/10
Excellent
12 Jul 2026
Richard
We stayed here from July 7 to July 12th. The property was a bit dated (maybe keeping with the Chateau theme), but it was well maintained. The room was clean, spacious, had a large flat screen tv with all the channels one would ever need. There was a jetted tub in the bathroom. Our balcony gave an excellent view of the pool and the surrounding tall pine trees. Housekeeping was excellent each and every day. Each morning there was a delicious breakfast provided, and Tiffany's restaurant was open some evenings. There was live music on the the weekends. There is a workout room and a game room on the lower level. The outdoor jacuzzi was not working when we checked in, but it was working fine the next day. Ann, at the front desk and also bartending at the bar, was most helpful with dinner recommendations. Overall, I felt the Chateau at Big Bear provided great accommodations at a reasonable price.
Partner
10/10
Exceptional
07 Jul 2026
valerie
This is my new go to vacation spot! This hidden gem was gorgeous, clean, tucked away for quiet and privacy but still able to drive within minutes to the village. I absolutely loved my stay here and plan to go back. The staff was extremely friendly and helpful. The rooms have a jacuzzi tub and fireplace along with a personal balcony take in the night air. They do offer mini fridges, but no microwaves in the room. We were able to walk down and use the microwave in the eating hall which is available 24/7 and had a great view to enjoy left overs. The pool is slightly heated and like swimming in the middle of the forest with all the trees surrounding. An amazing spot for a quiet and relaxing get away.
Partner
2/10
Poor
06 Jul 2026
Rosio
I don’t usually leave reviews, but I felt it was important to share my experience.

I booked this trip to Big Bear to relax, enjoy the mountains, and get away from the city for a day with my family. Unfortunately, that wasn’t the experience I had.

Around 5:00 PM, the front desk informed me that the guests next door had complained about noise coming from our room. The only noise at that time was my two kids showering after excitedly coming back from the pool. We were not playing loud music or being disruptive. Later that evening, while we had movie night to close down the night and our TV was on at a normal volume, the guests next door repeatedly banged on the wall. It was only around 8:00 PM, so it wasn’t late or during quiet hours.

As a Hispanic guest with our TV playing in Spanish, the situation left me feeling singled out. While I can’t know the neighbors’ intentions, the combination of the earlier complaint over normal family activity and the repeated banging on the wall made me feel uncomfortable and unsafe.

I do want to acknowledge that the front desk staff was kind and offered to move us to another room. By the time the offer was made, however, the banging had already stopped. I appreciated the gesture, but the experience had already affected our stay and I no longer felt comfortable.

I understand that hotels can’t control every guest’s behavior, but I believe situations like this should be addressed promptly to ensure all guests feel safe and welcome.
Family_with_children
8/10
Excellent
05 Jul 2026
Luh Gde
First time staying at a best western signature collection. Staff were amazing but the hotel itself is very outdated. The hallways could use some renovation as well as the carpets. I booked the 2 queen beds with balcony and our view unfortunately was someone’s backyard so we did not utilize the balcony whatsoever. The bathroom was less than ideal because you could see wall patches and unfinished paint.
Complimentary breakfast was decent. Overall it was average stay for a busy holiday weekend
Family_with_children
10/10
Exceptional
04 Jul 2026
John
Great place to stay in Big Bear
Partner
10/10
Exceptional
29 Jun 2026
Ulysses
GREAT ROOM, GREAT STAFF (especially the kitchen / breakfast buffet team). Wonderful breakfast buffet, great amenities, roomy / fun game room, ample parking, EV parking/charging (3 spots), close to everything, we can't wait to get back.

Thank you !
Friends_and_family Family
10/10
Exceptional
25 Jun 2026
Jennifer
Well maintained upscale property and helpful staff. The breakfast was quite nice. It is located in a relatively quiet neighborhood a couple miles from Big Bear Village.
10/10
Exceptional
25 Jun 2026
Evgeniia
I was staying in this wonderful hotel just a one night. The room was very clean, good maintained, breakfast was delicious, restaurant is very nice. Special appreciation to the staff, I forgot some of my cosmetics in the room, and figured this out just on a next day after my check out. I called the receptionist and asked them about my forgotten item. In one hour later they found the item I had left behind and returned it to me. I’m very appreciate their help!
Friends
10/10
Exceptional
23 Jun 2026
Lisa
Clean room; friendly staff.
Friends_and_family Family
8/10
Excellent
21 Jun 2026
Sarah
😁
10/10
Exceptional
14 Jun 2026
Thomas
Motel is fabulous. Clean. Comfortable. Nice breakfast and cafe with music in evening
Friends_and_family Family
8/10
Excellent
14 Jun 2026
Jeff
The staff was plesant and helpful the breakfast was good. We would stay there again.
Partner
8/10
Excellent
12 Jun 2026
Rebecca
I had a situation happen where it was actually a misunderstanding between the website of Expedia and the actual booking system through the boutique hotel. They double booked a room, but Roland was amazing, and the fact of he makes sure that I was comfortable in the room that we did wind up, choosing other than that. Everything was beautiful. They have in amazing property. The amenities are very nice. It just depends. I guess what view you have. I had view of the woods. It was actually really beautiful. I really enjoyed my stay. I was there on a working trip and I had an excellent time. I just wish the restaurant was open, so I can try it, but other than that. They also have a hiking trail right behind the parking lot all and all I really enjoyed my time being there, so if you’re looking for a place to stay with a great view and good staff, and a complementary breakfast. This is the place for you.
Self
6/10
Pleasant
11 Jun 2026
Dennis and Marcia
I gave an okay because of our disappointment with the balcony view.
It was awful. Back of the building. Bad enough that we never even sat out there. It was best to leave the curtain closed. Garbage below and the view was old cabins with lots of undesirable stuff. Room#117
Booking 4 months in advance didn’t seem to help. Also this was $400 for two nights. Looking around the hotel there were nice areas like the pool area, wooded areas, even the parking lot or street view would have been better. Can’t say that we will be back or recommend but the lobby and pool area was nice like the pictures. The $20 per night just to park in their parking lot?
Partner
10/10
Exceptional
04 Jun 2026
Jennifer
Very nice, clean, quiet hotel. Carol, who checked us in, was very friendly, knowledgeable, and helpful. We asked for a room change to not have a balcony towards the parking lot snd she went out of her way to make sure we were comfortable. Breakfast was really good.
Partner
10/10
Exceptional
01 Jun 2026
Bradley
Thank you for fitting my schedule and needs. #CustomHotel
Self
10/10
Exceptional
01 Jun 2026
Nataly
Great overall hotel, nice rooms and good breakfast. Love the restaurant and the live music.
Partner
10/10
Exceptional
31 May 2026
Amy
Breakfast was good
Family
10/10
Exceptional
30 May 2026
Uyanga
Great breakfast clean rooms and perfect location
Family_with_children
10/10
Exceptional
27 May 2026
Kim
We had a lovely stay at Big Bear in a family room which was clean and comfortable with a warm welcome at reception when we checked in. The restaurant was closed on a week day which we hadn’t known about but the games room and outdoor pool were enjoyable.
Friends_and_family Family
8/10
Excellent
26 May 2026
clark
AMAZING STAFF. We asked to move rooms, the staff was attentive and moved us to a rook with a fantastic view. Thank you!
Friends_and_family Family
2/10
Poor
25 May 2026
Vanessa
I guess if you book through Expedia you get the worst room in the basement with no working AC! Horrible night, I broke out in hives.
Family_with_children
10/10
Exceptional
18 May 2026
Glenna
I am amazed. A \"Signature\" Best Western Boutique Hotel.
Very impressive. A touch of elegance in Big Bear! Will always choose this property when visiting.
Excellent on every level.
Room was immaculate.
Friends
10/10
Exceptional
11 May 2026
Wendy
Such a lovely stay; very clean, friendly staff and local to many places to see and walk to. Must stay!
Self
10/10
Exceptional
10 May 2026
Gerardo
Elevator and second floor at different levels and nonsensical.

But everything else was excellent!
8/10
Excellent
10 May 2026
Werner
Add $20 per day to the advertised price. Hidden deep within the fine print is a $20 per day charge for parking. There is no way to get to this hotel without a car unless you are a PCT through-hiker arriving with your backpack. So a charge for parking?
Otherwise a lovely hotel.
Partner
10/10
Exceptional
01 May 2026
Rich
Fantastic, yet brief stay. Very helpful staff, thoroughout both before & during the stay
Partner
10/10
Exceptional
30 Apr 2026
Eliazar
Great place. The lobby area looked great. Bar area was fun. The amenities were good. Outside views were very nice. Overall good experience.
Partner
6/10
Pleasant
27 Apr 2026
Selena
Breakfast was good. Room was niceeee, no microwave but other than that, room was pretty. Only thing that got me, was the $20 parking, on top of paying a mid-high price for a room.
Family_with_children
10/10
Exceptional
13 Apr 2026
Gaurav
Breakfast was good with pancakes and eggs. I wouldn't say it was eleborate spread but it was good enough. My family enjoyed it!
Family_with_children
8/10
Excellent
12 Apr 2026
nazila
welcome staff was not friendly , talked with no motion very cold. check out staff was very polite and knowledgeable , breakfast was good.
Friends_and_family Family
6/10
Pleasant
07 Apr 2026
Robert
Nice facility that is currently under some renovation. However, the between rooms is seriously lacking (at least in our case).
Friends
10/10
Exceptional
05 Apr 2026
Jeremy
Nice place. Charming. Good location, close to everything you want. Would stay again
10/10
Exceptional
05 Apr 2026
Melvin
Awesome breakfast in the morning, coffee is really good. Lots to chose from. We loved the layout of the floors, it was fun exploring all the hallways to find the game room. The food in the restaurant was really good and a really big portion, you could easily share something. The love music in the restaurant was awesome. We really enjoyed our stay and would book again.
Partner
10/10
Exceptional
05 Apr 2026
Michael
Great to stay
10/10
Exceptional
30 Mar 2026
Roya
Breakfast was not good and very restricted!
Friends
8/10
Excellent
28 Mar 2026
Chad
Love this place everything on point just thought it didn't make sense to at least have a bartender on a Sunday night for the guests. The place was sold out. I saw every single parking spot full in the morning.
10/10
Exceptional
27 Mar 2026
Fernanda
The breakfast buffet was ideal , great location close by to many places, aesthetically cute
Partner
10/10
Exceptional
25 Mar 2026
Gisela
Rooms are clean & cozy, and a lot of them have balconies which I love. Breakfast is very good with a good selection. We also enjoyed the Game Room (played ping pong, billiard, & air hockey). Good workout room. Also has a nice little trail behind the hotel to walk in. Only down side is that they are now charging for parking ($20/day) but the stay is still affordable & pleasant so it's still one of our favorite places to stay.
Partner
10/10
Exceptional
19 Mar 2026
Hedy
It's very clean and tidy, with all the necessary supplies.
6/10
Pleasant
17 Mar 2026
Maria Fernanda
Clean but way too old, terrible breakfast. Cero welcoming staff.
Family_with_children
10/10
Exceptional
13 Mar 2026
Cherry
Great
10/10
Exceptional
10 Mar 2026
Jorge
.
10/10
Exceptional
06 Mar 2026
Tammy
Great hot breakfast with a lot of variety. The jacuzzi is nice. Staff was responsive to all our needs - more clean towels, etc.
10/10
Exceptional
04 Mar 2026
Joseph
Great Hotel, Great Price!🙌
Self
8/10
Excellent
04 Mar 2026
Lorena
Everything was good
2/10
Poor
25 Feb 2026
Pedro
We were placed in room 18 and immediately yesterday i noticed the floor was extremely wet and damp, there was a mildew smell as well. So I called the front desk and they told me there were no rooms available to switch us out of. I have a 2 year old and a 3 year old so I am mainly concerned for their safety. Who knows how long the floor was wet for and if mold was forming. No one even came to the room to check on it for us. The wall plugs also didn’t work by the telephone so we couldn’t even charge our phones by the bed at all. The next morning I went back to the front desk and they told me they would let me know when a room is available but no one gave us a call to let us know. We were waiting outside the whole time after we had lunch and waited for a call because Idid not want my children to wait in the room. When I tried calling the hotel they kept hanging up on me and once I got a hold of someone they told me a room was available so we switched. I am outraged because they moved us into a significantly smaller room and there is no jets in the tub like we originally had which we had paid extra for. Was there no way they could’ve moved us into a bigger room just for the inconvenience? I asked if we can get compensated anything or get a complimentary night for all the inconvenience this has been the worst experience and I have documented everything for my safety but all they said was that we can write a review. I will be writing a very detailed review on all sites. Very angry
Friends_and_family Family
10/10
Exceptional
24 Feb 2026
Robert
Exceeded expectations in all ways, especially the fireplace in the room. Also very good breakfast .
Partner
2/10
Poor
24 Feb 2026
Al
Room given was the worst in the hotel basement area next to game room. FRONT DESK STAFF VERY RUDE UPON ARRIVAL upon pointing out the problem
Partner
8/10
Excellent
22 Feb 2026
Karolin
This hotel is cute and cozy! The only downside is that the bathrooms have jacuzzi and it makes a terrible noise specially at night! And the breakfast is not good as much as you pay for the room.
Partner
10/10
Exceptional
20 Feb 2026
Cesar
Nice
4/10
Poor
20 Feb 2026
H.M.
Beautiful location and charming property, but guest care was lacking. A power outage left us without heat, water, or electricity. We understand outages happen, but there was no communication, acknowledgment, or follow-up. Even after sharing feedback, we received no response. Disappointing hospitality experience.
Partner
10/10
Exceptional
18 Feb 2026
Chhavi
Clean comfortable room!
Self
10/10
Exceptional
18 Feb 2026
Jacova
Beautiful Place
6/10
Pleasant
17 Feb 2026
Navjot
Photos are better than reality. I think ok place considering location but overpriced for what you get.
Family_with_children
4/10
Poor
17 Feb 2026
Ilicia
We had to switch rooms due to broken tub. The second room wasn’t too much better. Staff was nice but hotel needs some upkeep.
Leisure Partner
8/10
Excellent
01 Feb 2026
Arash
Good breakfast, they never fixed our fire place
Leisure Family
10/10
Exceptional
01 Feb 2026
Ramin
The hotel room was very clean and spacious.
Leisure Family
10/10
Exceptional
28 Jan 2026
Luca
Great experience
Leisure
10/10
Exceptional
10 Jan 2026
ADEL
Quiet room, good breakfast
10/10
Exceptional
06 Jan 2026
BEATRICE
Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I.
Leisure Family
10/10
Exceptional
02 Jan 2026
anthony
The location was perfect to our activities at both Big Bear and Snow Summit. The rooms had a fireplace to warm up and the game room was fun to spend down time in
Leisure Family_with_children
2/10
Poor
26 Dec 2025
Izabel
Front desk first experience not wellcoming ! The lady was king of rude. Bad was to soft old mattress! Could not skeep !
Jacuzzi very clorine and out side no protection . The breakfast was the worst !
Everything durty , eggs old and almost green , relle bad quality of juice , bread , porato … like everything very. cheap and no quality at all ! Very dirty floor , balcon , tables ,. I could not stay and dat at all ! Thats a shame for big bear montain ! I will certanly spread that around ! Also the price was. very for a good Quality hotel and it was even no star at all ! I would need my money back for shure . We left tired and hungry out of the shack ! qal
Friends_and_family Family
10/10
Exceptional
26 Dec 2025
Penny
Breakfast was fresh and delicious.
Leisure Partner
6/10
Pleasant
23 Dec 2025
Heather
The rooms were clean. Staff was really nice. For what you spend per night it felt a bit dated and needing some TLC.
Friends_and_family Family
10/10
Exceptional
21 Dec 2025
VALERIE
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Leisure Family
8/10
Excellent
19 Dec 2025
Marvetta
I was unable to use the streaming services due to the internet issues but other than that…it was a wonderful stay!
Leisure Family_with_children
10/10
Exceptional
08 Dec 2025
Jesaly Myles
Clean room, nice staff and great food for breakfast👍
Leisure Family_with_children
10/10
Exceptional
07 Dec 2025
Patricia
Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful
Leisure
8/10
Excellent
04 Dec 2025
Mary
Property well kept, friendly staff, decor is warm and pleasant.
10/10
Exceptional
03 Dec 2025
Angelica
Yes, the hotel met our expectations! So cozy for our family trip!
2/10
Poor
29 Nov 2025
Dawn
When I arrived at 2:30, no one was at the front desk. I waited about 15 minutes in front of a sign that said “Please wait,” and when someone finally came out, I was told my room wasn’t ready. What made it even more frustrating was that the two women who walked in behind me were immediately checked into their room with no issue. I didn’t request anything special—just a standard room—so it made no sense that mine wasn’t ready while theirs was.

When I came back at 4 PM, the front desk experience was terrible. The staff spent the entire time talking on the phone and discussing another guest’s issue with missing drapes, saying they didn’t know where to move him because they had no available rooms. Not one person acknowledged me only until someone finally said, “Insert your card for parking.” I felt ignored and unwelcome by cheri staff.

It didn’t improve at the bar. The woman behind the counter was loudly cussing and complaining that “everyone is in my way.” The special drink I ordered tasted terrible like a glass of lemon grapefruit, so the attitude from the staff lobby and bar made the atmosphere uncomfortable

On top of all that, the hotel overcharges for the room 1day $378 then adds another $20 for parking—just to use a rundown, dumpy lot. By the time I got to my room (126), the mattress was the final disappointment. It felt like you were sinking into a hole.

Overall, between the poor check-in experience, rude bar staff, bad drink, extra parking fees, and uncomfortable bed
Leisure Family
10/10
Exceptional
25 Nov 2025
hiep
Excellent
10/10
Exceptional
24 Nov 2025
Ajay
Absolutely Awesome staff, Front desk , kitchen staff during dinner plus restaurant.
Leisure Family
10/10
Exceptional
20 Nov 2025
Michelle
Nice place!
Leisure Family
8/10
Excellent
19 Nov 2025
Airisa
Clean but heater and restroom air vent was loud.
8/10
Excellent
11 Nov 2025
Rose
Bfast menu had many choices, healthy ones too. And no shortage of anything!
Balcony was not inviting (at least not the 1st/ground floor.) But, room had a balcony .
Self
10/10
Exceptional
11 Nov 2025
Brad
Great!!! Thank you for allowing me to use your lobby space liberally!!!
10/10
Exceptional
08 Nov 2025
Lindsi
Very nice hotel. The name fits it perfectly
4/10
Poor
07 Nov 2025
Perla
Toilets were terrible
Business
10/10
Exceptional
07 Nov 2025
Vickie
Nice property in a beautiful setting. Just wish the restaurant was open every day and not just Friday and Saturday.
Leisure Partner
8/10
Excellent
06 Nov 2025
Patricia
Indeed they did.
Leisure Partner
10/10
Exceptional
03 Nov 2025
Angela
We were greeted by friendly staff and I was really impressed by the lobby and the room as well. It was quiet, the facilities were clean and I truly enjoyed my stay!
Leisure Partner

Location & surroundings

Chateau Big Bear Boutique, Bw Signature Collection
42200 Moonridge Road, Big Bear Lake, United States

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Chateau Big Bear Boutique, Bw Signature Collection

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