Name: Home2 Suites by Hilton Big Bear Lake
Address: 41820 Big Bear Boulevard, Big Bear Lake, 92315, US

10/10

Exceptional

19 Jul 2026

changjiang

parking is not free

Family_with_children

10/10

Exceptional

09 Jul 2026

Rebecca

The room was great! Great amenities, everything you could need is there. The staff was friendly and helpful. Parking was easy and breakfast had lots of options.

Self

6/10

Pleasant

03 Jul 2026

Cindy

I was disappointed that the bathroom in Room 363 already had some maintenance issues.
The toilet was loose and wobbled every time we used it, and the shower handle was also loose and moved around when adjusting the water temperature. For a newer property, I expected these basic fixtures to be in better condition.

The complimentary breakfast was a simple American-style breakfast with a few hot items, which was convenient but nothing particularly special.

Overall, the hotel has great potential because it’s clean and well maintained in general, but the maintenance issues in our room definitely affected our experience. Hopefully, management will address these problems soon, as this could easily be a 5-star stay with better attention to detail.

Family_with_children

10/10

Exceptional

28 Jun 2026

Darlene

Staff was great.Very clean and just all around great place .would stay again..

Family_with_children

8/10

Excellent

24 Jun 2026

Pablo

Everything was great specially breakfast

Family

10/10

Exceptional

23 Jun 2026

Lindsey

This hotel is perfect for families with young kids. They had s'mores every night which the kids looked forward to doing every night plus the outdoor space was really nice to lounge around at night. Breakfast was included every morning with something for everyone (waffles, eggs, potatoes, toast, yogurt, cereal, oatmeal, fruit, coffee, milk, juices). Their indoor pool was clean and it was nice that we didn't have to sunscreen our kids. The gym felt clean and had all the items to get in a good workout. Location was great easy to get in and out and around. Definitely our go to place to stay while in Big Bear.

Family_with_children

2/10

Poor

22 Jun 2026

Patricia

Horrible

Family

10/10

Exceptional

18 Jun 2026

Alyssa

We only stayed one night because I had a race the next day, but I was able to use the gym and it was wonderful. The pool was wonderful as well as the spot! The staff was super friendly and our room was basically perfect!

Friends

10/10

Exceptional

14 Jun 2026

Alejandra

Good

10/10

Exceptional

31 May 2026

Tara

Stay was fantastic! The staff are friendly, courteous and make sure you have what you need. The location was great as it was close to walks, parks and restaurants.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Maiwand

It was a clean and great place overall, honestly better than staying at home in some ways. The breakfast was good, although the items were exactly the same every day.

Things I didn’t like:
I traveled with my family and booked suites, but they gave us rooms facing the street. The car noise was coming inside the room starting early in the morning.

The heating system was not working properly, and the room stayed cold the entire night. Unfortunately, my kids got sick because of that.

The indoor pool water was also cold, while indoor pools at similar hotels are usually warm.

Another disappointing thing was the parking fee. After spending hundreds of dollars on the stay, they still charge for parking instead of providing it for free.

The ladies at the front desk were not very helpful, especially the one with glasses. I asked about room availability, and she first said they were sold out. Then I showed her availability on the app, and suddenly she said, “Oh, let me check… yes, it’s available now.”

I also asked for a bottle of water. First, she said they only provide water at check-in. I told her I never received one during check-in. Then she checked the screen for a moment and said, “Oh, you’re not a Diamond member, so we can’t give you one.” Refusing even a simple bottle of water felt unnecessarily cheap.

On the positive side, the night staff were very kind, and helpful.

Family_with_children

10/10

Exceptional

19 May 2026

Cathy

Everything was great - movie night and s'mores were a bonus for granddaughter

Friends_and_family Family

8/10

Excellent

17 May 2026

Yajaira

The hotel haha en excellent location

Family_with_children

8/10

Excellent

12 Apr 2026

Mehran

Hotel was clean and good staff were excellent

10/10

Exceptional

05 Apr 2026

Jamal

.

Family_with_children

10/10

Exceptional

04 Apr 2026

Michelle

Great hotel, family friendly, great location, friendly staff. Kids loved the s’mores at night. Will definitely stay again.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Amy

We had a really nice time. Friendly, helpful staff, clean rooms, decent amenities for the price. Can’t complain about free breakfast! Would like the pool a bit cleaner, but wasn’t bad at all.

10/10

Exceptional

09 Mar 2026

Kimberely

Great property...easy access to the ski resort

Family_with_children

10/10

Exceptional

20 Feb 2026

Becky

The rooms were spacious with lots of storage.
Everything was very clean and the staff was great.
I would definitely stay there again.

Partner

10/10

Exceptional

20 Feb 2026

Christina

Clean hotel, staff were friendly and helpful. Love the family activities the hotel provided.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Elizabeth

Clean room , friendly service

10/10

Exceptional

02 Feb 2026

Charlene

Beautiful room great buffet breakfast everything very clean! No problems beautiful large parking lot very happy with our stay! Recommended would stay there again!

Leisure Pet

10/10

Exceptional

01 Feb 2026

Karol

Very clean and very accommodating!

4/10

Poor

27 Jan 2026

Rachel

Informed upon arrival that hot water was not working properly, but that they were \"working on it\". After a long afternoon of driving to an area with cold temperatures, hot water is expected. I would never pay for a hotel that didn't have hot water. We stayed there 1 night and paid over $450+ for our room, 2 pets and parking. A hot shower should be a given. Also, asked for a late check-out at time of booking; was not informed that this was not possible until the day of check out when I \"confirmed\" with the front deck. She said all the \"doubles\" were booked so no late check out on that room. The primary reason we selected this property was for the late check out. As a gold member this is usually never an issue. I understand if they are fully committed, but they should have suggested a different type room, in order to fulfill this request when we checked in. Overall not a great experience.

Leisure Pet

10/10

Exceptional

26 Jan 2026

Ashtyn

Great

10/10

Exceptional

25 Jan 2026

Dannuo

everything is perfect

8/10

Excellent

25 Jan 2026

Katayoon

Amenities staff

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Aden

the best

10/10

Exceptional

04 Jan 2026

Lauren

Excellent stay!
Pros: Amenities and staff were 5 stars. Everything was clean, great breakfast options, facilities excellent.

Cons: An issue we had was that housekeeping did not come to clean the room when we requested but other than that they were responsive and eventually showed up. Also, the breakfast line for the waffles was slow so it could take up to 20+ minutes. If a parent is in line and wants to make a 2.5 minute waffle each for a family of four that would be 10 minutes for that one person. I would recommend improving that process somehow, or even pre-making some waffles to prevent the bottleneck.

Summary: Incredibly clean and location was perfect. Would stay here again and recommend to others.

Friends_and_family Family

8/10

Excellent

02 Jan 2026

KEN

Good staff et spacious room
Great location

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Matthew

One of the nicer rooms I’ve been in with my family

10/10

Exceptional

22 Dec 2025

Erik

everything was incredible

4/10

Poor

21 Dec 2025

JAKE

Air conditioner and shower door problm

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Marco

Excellent services , breakfast was excellent, very clean and nice definitely coming back

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Mary

Perfect place

Leisure Family

4/10

Poor

11 Dec 2025

Kate

Bathroom sink was crack and leaking

Leisure Family

10/10

Exceptional

03 Dec 2025

Marisol

Yes, This hotel is really nice and very spacious and clean.

Leisure Partner

10/10

Exceptional

01 Dec 2025

jacob

Enjoyed the out side patio and swimming pool, specially the smores with the kids .

Friends_and_family Family

2/10

Poor

01 Dec 2025

Ritesh

Everything was going fine until the breakfast. They seemed to be oversold hotel that day. there were so many people at Breakfast which was obviously taking long to get to food. Seeing it all they could have extended the breakfast timing by 30 minutes. they litterally closed the breakfast on people's face while they were still trying to put food on their plate. it was something that I have never seen in my life.

Leisure Family_with_children

10/10

Exceptional

30 Nov 2025

Eugene

Nice modern hotel.

Leisure Family

8/10

Excellent

30 Nov 2025

Taylor

The hotel is relatively new, clean, and comfortable. We got to do S'mores and hot chocolate every night, which our little one loved. There was also movie night but a bit crowded so we didn't join. I loved that there's coffee in the lobby throughout the day, I was able to have coffee and hot tea whenever I wanted without having to use the in room coffee maker (which germaphobes are often reluctant to use). Breakfast is included but not very appealing nor tasty - its the usual eggs, sausage, bagels, make your own waffles, oatmeal, etc, but just looked like really cheap quality foods. Overall we did have a comfortable stay, including our small pup. That said, we were charged $75 pet fee instead of the $50 advertised on the page. My pup is very well behaved and doesn't make a mess (you wouldn't have known there was a dog with us), so a bit disappointed for the slight overcharge. Parking was pricey at $29 per night. Overall it did feel a bit \"nickel and dimed\" for everything. For what you paid to book the room expect to shell out an extra $140 for all the additional fees and charges when you check out. Based on a 2 night stay.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Laura

Our stay at Home2 Suites by Hilton was excellent. The service was great, the rooms were clean, and the amenities were perfect! This hotel is very kid friendly with nightly s'more kits available and mid movie nights in their lobby Tv area. We will definitely be staying here again.

Friends_and_family Family

10/10

Exceptional

21 Nov 2025

Angel

Great overall

Leisure Family_with_children

10/10

Exceptional

09 Nov 2025

Sydney

Wonderful hotel, very clean, and lovely staff.

Leisure Family

10/10

Exceptional

28 Oct 2025

Philip

Yes

10/10

Exceptional

24 Oct 2025

Jeff

Our room was nice, the staff was helpful.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Helene

Clean room

Leisure Partner

10/10

Exceptional

19 Oct 2025

Miguel

5 stars

The hotel and room was amazing, my only small issue was the front staff could have been a bit more friendly. Edward was amazing I bumped into him several times and was informative and friendly. Definitely planning another trip soon

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Kristin

We arrived about 2pm. Checkin is 3pm. It was not busy and room available, but wanted to charge me $50 extra for the convenience. We chose to wait. The hotel decor was nice, but the lighting was way too bright in the lounge/dining area giving it less than desirable ambiance. Our room was on first floor. The only window was below ground with egress dug out and escape ladder up to ground floor. It made for a dark room.

Friends_and_family Family

2/10

Poor

14 Oct 2025

Alex

I’ve used Expedia for years with no issues, but this trip was terrible. After driving from San Diego to Big Bear with my toddlers and baby, Hilton said there was no reservation. We waited two hours in the lobby while Expedia and Hilton sorted it out in the snow. Case #19935270 — I’m requesting a full refund for the stress and inconvenience this caused.

Leisure Family_with_children

6/10

Pleasant

13 Oct 2025

Aaron

The staff was all very nice. But they were very busy and understaffed so felt I couldn’t tell them of what we found in our room. The people who were in our room before us left a used bottle of sexual lubricant and I guess housekeeping missed it. Pretty gross.

Leisure Family

10/10

Exceptional

07 Oct 2025

Roger

Excellent
Breakfast needs improvement. Could be better quality food.

10/10

Exceptional

06 Oct 2025

Daniel

A very nice place to stay

Leisure Family_with_children

10/10

Exceptional

04 Oct 2025

Iman

Room was spacious, clean and convenient, staff was very welcoming and helpful

Business

10/10

Exceptional

30 Sep 2025

ROSEMARY

Great experience and service here. S’mores in the evening near the fire pit provided by staff.
24/7 coffee and hot chocolate bar. Snacks available for purchase 24/7. Floors inside hotel room should have been a bit cleaner but overall great time. Will book here again.

Leisure Family_with_children

10/10

Exceptional

14 Sep 2025

Angela

Beautiful!

4/10

Poor

14 Sep 2025

Jennifer

They charged $29 for parking per night for off season. And they even taxed the $29 with a tourism tax. It is just annoying to have to call a property to ask about their parking cost to really determine the real cost. Additionally, this is the second property like this we have had to pay with no security (posted note that theif was not thrir responsibility).

Leisure Family

4/10

Poor

14 Sep 2025

Elaine

There is no entry to hotel from the street which is its address. We couldn’t find the phone number to this specific hotel. We called main number. A note about how to enter the premises would have been helpful.
Check in lady charges us $29.95 for parking. She claimed that there was a note somewhere online that said parking would be charged even though I was alerted to the price I paid included all fees. She wasn’t friendly like most people in Big Bear are.
Hotel room did not have any toilet paper!! Incredible.

10/10

Exceptional

11 Sep 2025

Sharon

Convenient for what we wanted to do

Leisure Family

10/10

Exceptional

10 Sep 2025

Jennifer

Great stay

Leisure Family

10/10

Exceptional

06 Sep 2025

ISABELLA

Was beautiful
Loved everything about this hotel !!!!

10/10

Exceptional

04 Sep 2025

Belinda

Very Clean & Quiet Stay..

Leisure Family

10/10

Exceptional

02 Sep 2025

Laura

Staff was very friendly and accommodating. The facility was clean and allowed our pet to stay. Easy check in and check out. Love the fire pits and s’mores! Already told our kids and grandkids about it since they are avid skiers and snowboarders. Thanks for a great stay!

Leisure Pet

8/10

Excellent

01 Sep 2025

Omid

In overall, everything was good, nice staff, complementary breakfast, clean and spacious room, the only downside was having no restaurant/bar inside the hotel.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Anne

Great stay! Thanks!

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Michelle

Nice and clean. I wish it were closer to the Village. Parking should be free for guests, my only complaint.

Leisure Pet

10/10

Exceptional

31 Aug 2025

John

Architecture and design Excellent.
Registration wait time long.
Need bar.

Leisure Family

10/10

Exceptional

22 Aug 2025

Megan

Great stay. Clean, moderated friendly staff.

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

Angela

Great experience! Especially the S’more roasting at the fireplace!:-)

Leisure Self

10/10

Exceptional

15 Aug 2025

Ali

The front desk staff could improve by being more welcoming and friendly, starting with a smile when greeting guests. It would also be better if parking were complimentary.

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

Verified traveler

Spacious and clean room, with great food options for breakfast

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Megumi

Amazing stay for the 2nd time!

Leisure Partner

10/10

Exceptional

11 Aug 2025

Apple

Cleanliness and serenity felt during our stay.

6/10

Pleasant

10 Aug 2025

Verified traveler

Just OK

Disappointed. Hotel says it’s on main boulevard but is entered from a back street. Parking is $29/night extra and lot wasn’t secure most of time there. Breakfast ends at 9am. This isn’t a commercial hub and most are visiting to relax..not rush. Big Bear is a nice place to visit.

Partner

8/10

Excellent

09 Aug 2025

Maria

N/A

10/10

Exceptional

06 Aug 2025

Ramon

Great location, it was clean and close to everything

8/10

Excellent

05 Aug 2025

Julie

Ok overall. Some of the staff was very nice, others not so much. Booked us into the wrong room initially, but problem was corrected quickly and they removed a day of fees. Breakfast was blah, nothing exciting and sausage three days in a row. The hotel itself is clean, and the rooms are spacious. Great for a place to sleep, but not too much else.

Leisure Family

10/10

Exceptional

05 Aug 2025

Grigor

It’s very good

10/10

Exceptional

01 Aug 2025

Carlos

We had a wonderful stay at Home2Suites by Hilton in Big Bear. Most importantly for me , the room was very clean. The hotel also has great amenities like, a gym, indoor pooI, patio with gas firepits. The breakfast had someone for everyone. I also liked the small details like 24 hr coffee, tea, and hot cocoa.

Leisure Family

10/10

Exceptional

30 Jul 2025

Nicolas

Great place for family.

Fortunately for my family, even though the front desk and room staff had some call-in-sicks, the remaining staff were up to the task. My kiddos loved the gym, pool, and various lounge areas. They even gave us skewers for our marshmallows. The rooms were spacious and well appointed.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Scott

Breakfast was ok
Bed was great
Shower was Dangerous for seniors

Leisure Partner

8/10

Excellent

29 Jul 2025

Terry G.

My wife loved this place. Do remember, you will have pay for parking.

Leisure Family

10/10

Exceptional

27 Jul 2025

Asucena

The woman at the front desk during our stay was very kind and attentive. I do not remember her name unfortunately, but huge thanks to her!
Took my nephews and dog, family friendly and dog friendly.
We loved the included hot chocolate and coffee station.

Family_with_children

10/10

Exceptional

25 Jul 2025

Mary Joyce

The Hotel is new, clean, best indoor pool. The room is clean, the toiletries are NOT cheap. Very spacious and comfortable. Lots of choices for free breakfast. Most relaxing getaway for our family with 2 kids. I will recommend 100% and we will surely come back next time!

Leisure Family_with_children

10/10

Exceptional

22 Jul 2025

Yeva

Amazing stay for families.
Big fridge, dining table, microwave actual plates, utensils, pots and pans, toaster.
Fantastic hot breakfast included. I have 3 very picky eaters, and being away from home has always been a struggle , but not this time. Big clean rooms and nice staff. Barbecue area!
Overall wonderful experience for families.

Family

8/10

Excellent

19 Jul 2025

Christopher

Great location. Property is new.

Leisure Family

8/10

Excellent

18 Jul 2025

Maria

Its was very nice and quiet family oriented environment.

Leisure Family

10/10

Exceptional

18 Jul 2025

Michael

Professional staff, clean and quiet. Thwy also let me oark my motorcycle under canopy which is greatly appreciated

Leisure Partner

8/10

Excellent

17 Jul 2025

LISA

Simple hotel located just off the main road, close to many stores and not far from North Lake or Big Bear Village destinations. Very small indoor pool (put 20 people in there and you'll feel like Vegas on Memorial Day) and jacuzzi. Things could have been a little cleaner - some kind of brown stains on the bathroom wall and the outside area had a lot of bird droppings that no one bothered to remove for the 2 days we were there. Wasn't thrilled with the surprise $29 parking fee - seemed unnecessary for a hotel of this caliber.

Leisure Family_with_children

6/10

Pleasant

16 Jul 2025

Bill

Our bed was way too soft for me, and I did not sleep well getting up several times. Your facility is fine/great . . . I have no love for your bed. I probably would not select your hotel for next time because of the bed issue.

Leisure Family

10/10

Exceptional

11 Jul 2025

Rosanna

The property was pleasant, quiet, and the staff was friendly.

Leisure Family

10/10

Exceptional

09 Jul 2025

Abdellatif

Newish construction. Perfect location. Very friendly staff. Will visit again

Leisure Partner

10/10

Exceptional

07 Jul 2025

David

Nice place we enjoyed our stay

Leisure Family_with_children

10/10

Exceptional

07 Jul 2025

Anilrudh

The property is definitely a newer facility that is well maintained. The breakfast in the morning can get busy but there are plenty of options to choose from. it is very accommodating for pets. The staff was friendly and there is plenty of parking. Overall, it was a great family experience and definitely somewhere we would stay again in a future trip to Big Bear.

Leisure Family_with_children

10/10

Exceptional

03 Jul 2025

Martha

Clean! Friendly service. Breakfast was included and was good, eggs waffles sausage cereals yogurt, the basics but good! Would stay here again! Pricing was fair considering other places near by.

10/10

Exceptional

01 Jul 2025

Erik

*

2/10

Poor

30 Jun 2025

Jasraj

Front Desk charged extra $29.06 for parking. I requested her to validate the parking, but she refused. I asked her if I speak to the general manager & I was told general manager is unavailable. Also, the room 351 was located near lumber yard. Woke up at 6am due to loud forklift, 18 wheelers & other construction equipment noises.

Leisure Friends

10/10

Exceptional

26 Jun 2025

David

Very happy with the Home2Suites

10/10

Exceptional

16 Jun 2025

Antoinette

Excellent accommodations

Leisure Family