Kapers

United States , Big Bear Lake - CA
big bear lake, 634 Golden W Dr
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45 reviews shown

8/10

Excellent

17 Jun 2026

Leila

The aqua park and pools were great, the staff were amazing and very attentive, the food wasn’t very nice. We only had b&b and I am glad we didn’t do all inclusive!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

ASHER

the property was excellent, service in front desk was ok not excellent

Family_with_children

6/10

Pleasant

08 Jun 2026

Georgia

Room was spacious and very clean - we had a room for 3 of us and it was very big and bright.
Pool was lovely and slides / kids pool great.
We only opted for bed and breakfast, which I was glad about as the food seemed very poor. Pool bar options very frozen/processed. Chicken nuggets and chips etc... small salad option which wasn't very nice as I got.
Breakfast was ok, standard/basic.
Very close to restaurants so we did this each evening.
They have a kids club, which my daughter attended - first day I got a text to say she was wanting to go outside and would I let her (without any adults, so I collected her..) but the 2nd day the kids club was on the park, and when I came back from going to my room my 5 year old daughter had been let out from the kids club without checking there were any adults around and she was by the pool herself. This beyond shocked me - I didn't get round to complaining as we checked out and left but I thought this was awful. She could've entered the swimming pools / slides anything herself - even left the hotel. This is such a serious matter that needs addressing by the hotel. I would not have used the holiday club again if I knew this was going to happen / or if we stayed any longer.
Gym / spa is very dated so wouldn't go to the hotel on the basis it has these if this is a priority for you on your holiday.
Overall, ok hotel but we only had 2 nights and this was enough.

Family_with_children

10/10

Exceptional

30 May 2026

Claire

We had a lovely long weekend! Water park and pool is great! Rooms was amazing, drinks good and strong. We will be back! Thank you for a lovely stay xx

Family_with_children

8/10

Excellent

06 May 2026

David

Great location, good choice for breakfast and very clean and modern, well appointed rooms. If you're not interested in evening entertainment (and want to get to sleep before 11pm), then make sure you ask for a room in one of the blocks far away from the main block.

Self

8/10

Excellent

04 Nov 2025

Kestutis

Good aqua park,

Friends_and_family Family

10/10

Exceptional

01 Oct 2025

David

Good

10/10

Exceptional

10 Sep 2025

Danvir

Great place

Leisure Family

10/10

Exceptional

07 Sep 2025

Mario

Very helpful, nice location, good entertainment for all family members. Nice food.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Roxana

Best place to go with family

Leisure Family

10/10

Exceptional

24 Aug 2025

Elisha

Very good. Pools are awasome (although extra shades in the pool itself would be nice) .very clean and staff (british) was extremly nice. Kudos to the kids club staff.
Food is british like. Missing local dishes

Friends_and_family Family

6/10

Pleasant

11 Aug 2025

Michael

A basic hotel that fails to meet many expectations

This is definitely not a four star hotel. It is a three star at best.
The rooms are very basic and there is a severe ant problem throughout the whole hotel.
“All inclusive” is not all inclusive, most of the included drinks are horrendous and most of the drinks you would enjoy are not included (if you can find a bar that is open).
There was a member of check in staff who was exceptionally rude.
Will not be rushing back.

Friends_and_family Family

8/10

Excellent

11 Aug 2025

THAER

Nothing

Leisure Family_with_children

8/10

Excellent

07 Aug 2025

Alexander

good quality food and range of options.

Leisure Family

10/10

Exceptional

07 Aug 2025

Alon

Great way to relax with kids in all inclusive.
The pool and waterpark is great. The staff are amazing
The rooms can be a bit more maintained, we had some ants here and there
Overall 8.5/10 🎉

10/10

Exceptional

23 Jul 2025

Ekaterina

Great value for money!
We stayed at this hotel five years ago, when it belonged to a different chain, and honestly didn’t like it back then.
This time, we had no expectations — it was just convenient for our big group with lots of kids, and the price was affordable.

The hotel is quite old, but clean and well maintained.
The food was good: fresh, tasty, and with a pretty wide variety.
The drinks were great too — which is very rare for a 4-star hotel in Cyprus!
The water park was a lot of fun for the kids.

And last but definitely not least —
the staff were all super friendly and welcoming! We really appreciate that.

Special thanks to Patty from the entertainment team — we love you, you’re the best! That was the most amazing aqua aerobics I’ve ever seen. You truly made our days ❤️

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Julie

Staff were great , amenities fantastic and our room so lovely

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

nir

Perfect hotel for families. The pool areas are great and always clean. the lifeguards were great with my son when he got hurt. Everyone on the staff were incredibly friendly and helpful. The girls at reception helped us with everything we needed. Our flight got cancled and the reservation woman did everything she could to help us and extend our stay. The cook and bartender at the pool area were amazing. Always smiling. Just an overall amazing stay. Will definitely come back

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Mike

Nice hotel for families. Clean. Nice water park. Not crowded.

Leisure Family_with_children

8/10

Excellent

15 Jun 2025

Emma

We really enjoyed our stay here, the staff work very hard and are extremely friendly to all family members.
The rooms were great, we had upgraded to sea view, we had a perfect location for all amenities.
It’s on the beach front, it’s a pebbled beach as previously stated.
The water park is great fun, plenty of sunbeds. All inclusive option sorted us, we all managed to find something to eat and never went hungry. Whilst there aren’t tons of options for evening meals, what is offered is well cooked and seasoned. The meze meal was fantastic, thoroughly enjoyed being offered this as part of the AI package.
The daily snack bar is ‘heated to order’ by a one man band, he works hard but most definitely would benefit from some help/ or pre packing the food could work well, until then customer patience would go a long way.

Leisure Family

10/10

Exceptional

13 Jun 2025

Ryan

We had a great stay as a family of 3. We had a one bed apartment and it had loads of space for us to relax in, with a huge super king bed and a bed in the living area. The pools and splash pad/water park are great, we had to bribe our 4 year old to stop swimming to explore outside of the hotel! Food was good for the price we paid. Lots of fresh fruit, and some lovely salads. Kids had friendly options each meal time too. The hotel is right next to the sea, with a rocky/shingle beach, lovely sea views. For those looking to explore, it's a 15-20 minute walk to the really family friendly Coral bay beach. There's a free shuttle bus to the zoo from just around the corner. And the 615 bus to/from Paphos (with an easy connection to the harbour bus) was smooth. The only down side is that the evening entertainment is outside and we could hear it in our apartment until about 10:30pm each night. Perhaps it would be quieter if you were in a block a little further from the main hotel complex.

Friends_and_family Family

8/10

Excellent

19 May 2025

Verified traveler

Family hotel with nice pool area

Very nice hotel especially for families with small kids! Pool area is nice and clean, rooms are okay with comfortable bed. The interior design could have a update and few amenities could be added, for example we could have had some use for drying rack.
The staff is incredibly polite and welcoming. Extra shout out to the best entertainment group we’ve experienced, they were very good with kids, the mini disco was the highlight of our holiday for sure. The fire show was also amazing!!
Food was okay, but I think healthier choices should be added as well as more selection for vegetarians and pescatarians. Restaurant and lobby could be a little more atmospheric with warmer lights, table clothes for dinner etc.. all in all nice hotel!!!

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Kyriakos

Great family atmosphere and positive vibe. Would definitely stay again.

Leisure Family

6/10

Pleasant

17 Mar 2025

Dmitry

The property itself is a decent aqua resort with its negative and positive points. We’ve been there several times before in summer time and it was good. Unfortunately in spring the outdoor water zones are cold due to the weather conditions , while indoor zone is cold as well due to the lack of management.
Also tons of Moscitos inside the room, nothing was provided by the hotel to get rid of it. The food is decent , the facilities are 50/50 depending on what you want to see

Leisure Family

10/10

Exceptional

27 Dec 2024

Marina

Very nice hotel

10/10

Exceptional

11 Nov 2024

Dmitry

The hotel is perfect for families, quiet area, amenities within walking distance. The only disadvantage is lack of decent beach.

Leisure Family_with_children

10/10

Exceptional

16 Sep 2024

Kaushil

Room balcony views can be improved by removing some trees that are in the way

10/10

Exceptional

15 Aug 2024

Amir

Had a great stay.
The staff was friendly and although the hotel was fully booked, it didn't feel too crowded.

Family_with_children

8/10

Excellent

26 Jun 2024

George

Leisure Family_with_children

10/10

Exceptional

21 Jun 2026

Razouk

Bra för familjen mycket nöjd

8/10

Excellent

08 Jan 2026

Richard

Immer sauberes Zimmer, Pool nicht beheizt daher nicht nutzbar im November. Alte Geräte im Gym und keine Gymnastik matten

Business Partner

6/10

Pleasant

04 Dec 2025

Massimiliano

Camera pulita e personale gentile. La colazione è scadente. Capisco che siano andati in un periodo di fuori stagione ma la scelta era troppo limita e i prodotti non di buona qualità. Meglio non offrire il servizio!

6/10

Pleasant

25 Nov 2025

Saeed

Ruhige Lage, schöne Landschaft.
Tiefgarage zum Parken vorhanden.

10/10

Exceptional

22 Nov 2025

Patricia

Sehr schönes Zimmer. Allerdings Standard. Fantastische Aussicht auf das Meer vom fast höchsten Punkt der Anlage.

Schade war dass der Aqua Park Saison bedingt bereits nach zwei Tagen geschlossen wurde, aber der Pool war für unsere Tochter auch wunderbar.

Das Restaurant im Innenraum ist etwas ungemütlich, aber die Auswahl sehr gut und köstlich. Wir hatten Halbpension-völlig ausreichend.

Herausragend ist die Atmosphäre dort und die Freundlichkeit der Angestellten, man fühlt sich von Anfang an wohl und zu Hause alles ist fußläufig zu erreichen und selbst mit Kleinkind kann man schöne Spaziergänge unternehmen. Wir würden auf jeden Fall dieses Hotel weiterempfehlen ein paar Renovierungen hier und da wären sicherlich ganz hilfreich, aber das passiert im umfangreichen Ausmaß. Wir freuen uns bald wieder dorthin reisen zu können.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Esther

Tolles Hotel für Familie mit Kindern. Große Pool-Landschaft, Rutschen, viele Kinder, etc. Geräumiges, angenehmes Zimmer mit Küchenblock und Wohnzimmer. Für Pärchen wie uns nicht unbedingt das idealste Hotel, aber auch kein Problem. Prinzipiell würde ich das Hotel aber vorrangig Familien empfehlen.

Partner

6/10

Pleasant

10 Oct 2025

Ana Cristina Alves Quintas

Eerst 2 nachten in de verkeerde kamer moeten blijven omdat het hotel vol was… terwijl wij ruim 1 maand van tevoren hadden geboekt!
Uiteindelijk de juiste kamer gekregen maar wij zijn alsnog eerder vertrokken omdat qua eten niet echt goed was (te weinig variatie/ teveel op engelse gasten gericht ipv de andere)
All inclusief is NIET all inclusief maar meer vol pensioen met basis drinken als gratis (water/bier/wijn/frisdrank).
Veel last gehad van mieren in de kamer

Leisure Family

6/10

Pleasant

05 Oct 2025

Andre-Michel

séjour moyen

Les chambres sont bien, le personnel accueillant, le parking en sous sol parfait, pas très loin de belles plages, des commerces et des bars, par contre à pieds, la montée est rude. Les points négatifs, la chambre étaient en dessous des gaines d'extraction des hottes des cuisines, le bruit affreux et déclenchement du moteur dès 7h00 du matin, bouchons d'oreilles impératif, l'hôtel est quasi à 100% anglais, beaucoup d'enfants en bas âge ce qui rend les repas très bruyants, les repas sont corrects sans plus, la salle fait plus penser à une cantine qu'une salle d'un 4 étoiles, nous avons payé 1360€ pour 2 fin septembre en demie pension.

Partner

8/10

Excellent

21 Aug 2025

Birgitte

We enjoyed our stay. Good is all ok, we always found things we liked. It is fresh and ok presented. Restaurant Can be busy at times.
A shame that the childrens entertainment every evening from 19.30 is right in the restaurant, when we where having dinner.
Very disappointed with lack of sun-chair system or rules. All chairs are “reserved” with Towels from before 7 am. No chance of getting a spot for 4 people this way. The hotel should really consider rules or a system to help all guests.

We loved Lazy River.
All in all a nice place, nice and friendly staff.

Friends_and_family Family

4/10

Poor

15 Aug 2025

Verified traveler

Δεν είναι ξενοδοχείο 4ων αστέρων

Το δωμάτιο ήταν γεμάτο μυρμήγκια. Οι χώροι στο ξενοδοχείο ήταν πολυ βρωμικοι. Παντού ειχε σκουπίδια, ακόμα και μέσα στις πισίνες. Το φαγητό πολύ μέτριο.

Το προσωπικό του ξενοδοχείου πολύ ευγενικό.

Σίγουρα δεν είναι ξενοδοχείο 4ων αστέρων.

Friends_and_family Family

10/10

Exceptional

10 Jun 2025

Fatma

Yemekler ve içecekler animasyon superdi

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Georgios

Πολύ καλά!

Friends_and_family Family

8/10

Excellent

27 Oct 2024

Sabine

Rigtigt hyggeligt hotel, meget bedre end forventet.

Leisure Family

8/10

Excellent

09 Sep 2024

Cristina

Struttura con ampi spazi comuni, bella disposizione fronte mare, parco acquatico con scivoli per bambini di diverse età, piscine e sdrai a disposizione di tutti. Vialetti molto curati, puliti e ricchi di fiori e alberi. Ampio orario per accedere alla sala da pranzo, cibo vario. Poca scelta di frutta ai pasti. Camera molto spaziosa e confortevole.

Leisure Family

2/10

Poor

24 Jun 2024

Verified traveler

FOUR STAR HOTEL? When? Why? How?

Firts time getting into the room, i had to take out a small lizart. All was looking good apart from missing pillows. Went to ask from the reception, but they told me that cleaning service was not available so i had to wait until morning. So had to sleep first night with no pillow. Following day i went again asking for extra pillows, and again at lunch time, but nothing. My husband then went to get some in the afternoon, and was not leaving the reception empty handed. One hour later he got them. And no, this is not the reason for the low score. Reasons are the kids crib having a folded blanket for mattress. Ants in the bathroom. Waiting 20 min for eggs in the morning. Running out of various items at breakfast. No orange juice, no water glasses or coffee cups - they had to bring paper cups at some point - NO COFFEE apart from plain black coffee with no milk - waiting 10 min for milk for kids corn flakes, breaded potatoes were reheated from previous day, waiting forever for someone to come and clean a table to be able and sit for breakfast, not having ANY TRASH BINS in the whole hotel in all areas, apart from a few which were just for recycling, no sufficient cleaning room service... Had the Clean my Room paper on my door handle from the morning i left the room, and until 19:00 when i went back, nobody cleaned it. Despite all of these though, and the hotel being HUGELY UNDERSTAFFED, a very big WELL DONE to the staff, which were doing their best to please their guests.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Viki

Υπέροχο ξενοδοχείο, τέλεια φαγητά, πολύ εξυπηρετικό προσωπικό και αυτό μας ευχαρίστησε πιο πολύ.
Πισίνες ,υδάτινο πάρκο τέλεια όλα.
Συγχαρητήρια είχαμε μια υπέροχη διαμονή ,, σίγουρα θα ξανά έρθουμε.

Friends_and_family Family