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Hampton Inn Big Bear Lake

Big Bear Lake - CA · United States

41820 Big Bear BoulevardView location

8.8/10Excellent300 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition9.2/109.2
Amenities9.2/109.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hampton Inn Big Bear Lake

Find us off SR 18 in Big Bear Lake, near seasonal fishing and boating sites, and less than a mile to Ski Beach Park. Shopping, dining, and nightlife in Big Bear Village is less than two miles away. Big Bear Alpine Zoo is under a five-minute drive.

Enjoy our fitness center and indoor pool.

.

Read more about this hotelShow less

When you stay at Hampton Inn Big Bear Lake in Big Bear Lake, you'll be near ski lifts, within a 5-minute drive of The Village and Snow Summit. This hotel is 0.9 mi (1.4 km) from Big Bear Mountain Resort and 6.6 mi (10.7 km) from Bear Mountain.

Make yourself at home in one of the 68 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)

Important information

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Minimal age
    21
  • Optional fees
    • Uncovered self parking fee: USD 29.00 per night (in/out privileges)
    • Pet fee: USD 75 per pet (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Eagle Point 0.6 km / 0.4 mi
Bear Valley Community Hospital 0.9 km / 0.5 mi
Meadow Park 1 km / 0.6 mi
Snow Summit 1.3 km / 0.8 mi
All-Mountain Xpress Lift 1.4 km / 0.9 mi
Big Bear Mountain Resort 1.4 km / 0.9 mi
Chair 8 1.4 km / 0.9 mi
Swim Beach 1.6 km / 1 mi
Chair 10 1.6 km / 1 mi
Big Bear Lake 1.6 km / 1 mi
Pine Knot Park 2 km / 1.3 mi
The Village 2.1 km / 1.3 mi
Interlaken Shopping Center 2.1 km / 1.3 mi
Lakeview Shopping Center 2.1 km / 1.3 mi
Pine Knot Marina 2.2 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 1
  • hotel
  • American Express
  • JCB
  • Diners Club
  • Visa
  • Wheelchair-accessible
  • Car park
  • Electric vehicle charging station
  • 24-hour reception
  • Check-in hour
  • Check-out hour
Show 8 more facilities & services
  • Wi-fiExtra charge
  • Gym
  • Business centreExtra charge
  • Outdoor freshwater pool: 1
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 21
  • FitnessExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen Beds • 1 Bedroom • 33 m²DBL.H6-2Q
    DOUBLE Accessible-Two Queen BedsPhoto unavailable4 photos

    Hampton Inn Big Bear Lake

    DOUBLE Accessible-Two Queen Beds

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Room amenities

    • Bathroom: 1
    • Desk
    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 33 m²DBL.H6-2
    DOUBLE AccessiblePhoto unavailable5 photos

    Hampton Inn Big Bear Lake

    DOUBLE Accessible

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2

    Room amenities

    • Wheelchair-accessible
    • Bathroom: 1
    • TV
    • Wi-fi
    • Alarm clock
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 33 m²DBL.H6-1
    DOUBLE AccessiblePhoto unavailable5 photos

    Hampton Inn Big Bear Lake

    DOUBLE Accessible

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Room amenities

    • Bathroom: 1
    • Desk
    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 33 m²DBL.2Q-1
    DOUBLE TWO QUEEN BEDSPhoto unavailable4 photos

    Hampton Inn Big Bear Lake

    DOUBLE TWO QUEEN BEDS

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-1

    Room amenities

    • Alarm clock
    • Wi-fi
    • Bathroom: 1
    • TV
    • Desk

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Hampton Inn Big Bear Lake

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hampton Inn Big Bear Lake

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • TV
    • Desk
    • Alarm clock
    • Wi-fi
    • Bathroom: 1

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BED • 1 Bedroom • 33 m²DBL.H6-KG
    DOUBLE Accessible KING SIZE BEDPhoto unavailable4 photos

    Hampton Inn Big Bear Lake

    DOUBLE Accessible KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Room amenities

    • Bathroom: 1
    • Desk
    • Alarm clock
    • Wi-fi
    • Wheelchair-accessible
    • TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-3
    DOUBLE KING SIZE BEDPhoto unavailable1 photo

    Hampton Inn Big Bear Lake

    DOUBLE KING SIZE BED

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-3

    Room amenities

    • Wi-fi
    • Alarm clock
    • TV
    • Desk
    • Bathroom: 1

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 33 m²DBL.KG-2
    DOUBLE KING SIZE BEDPhoto unavailable4 photos

    Hampton Inn Big Bear Lake

    DOUBLE KING SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Room amenities

    • Wi-fi
    • Desk
    • Bathroom: 1
    • TV
    • Alarm clock

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hampton Inn Big Bear Lake

8.8
Excellent
300 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.2 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
04 Aug 2026
Paula
We moved here from a failed Airbnb stay because it was too hot to be without AC. We arrived at 11 pm. The staff were all so nice and helpful. The breakfast was yummy, the AC was amazing, the room was clean and comfy, and we loved the extras: taco night, managers reception, smores night, movie nights, +more. Next time we will just book here
4/10
Poor
04 Aug 2026
Joan
The hotel turns down the air conditioning during the night so the room is not cool enough.it’s very disturbing.
6/10
Pleasant
03 Aug 2026
Richard
Good complimentary breakfast
8/10
Excellent
31 Jul 2026
Nathan
X
10/10
Exceptional
28 Jul 2026
Laura
My room was very clean and well equiped.
Loved the free breakfast and snacks at night!
Very convenient location, too!
8/10
Excellent
26 Jul 2026
Walter
Everything was great except for there was no towels in the pool/jacuzzi. Went to the front desk, they said they will send someone over. 30 minutes later nothing, used the text message app and waited another 20 minutes. Went to our room dripping and used the room towels. Called the desk to have them bring us more. That was super fast.
Jacuzzi was maybe at 65 temperature told the front desk, they stated they will have someone look at it. Never went back to see if it was working.
One more thing. The parking you have to pay 30 buckss a night. If you are already staying there you should just get a pass put it in you car and that's it. Anyone else that does not have a parking pass, Tow them. Outrageous to charge your customers. I travel for work and NEVER have been charged for parking it's waved.

Everything thing else was perfect!! No complaints. Room was a 10/10, staff 10/10, They have these great things they do starting at 5 pm everyday!
10/10
Exceptional
21 Jul 2026
Brian
Excellent stay first time here and would come back. Bonfires at night, movie nights they want you to enjoy yourself in the evening and we did
Friends_and_family Family
8/10
Excellent
16 Jul 2026
John
Ok
10/10
Exceptional
13 Jul 2026
Daniel
Second time I’ve been here and it did not disappoint!
Self
8/10
Excellent
06 Jul 2026
Craig
The bed and pillows are terrible! The A/C unit let every smell from outside in. Night #1 we had to smell wood burning/bonfire outside and night #2 was BBQ burning smell from the patio. And not just a hint, the smell was strong. My hair even smelled like smoke. The room was clean enough. I feel like it wasn't vacuumed or dusted. There were crumbs on the desk when we walked in. The body wash wasn't filled in the shower. Not huge things but if I'm paying a premium to stay at a property, I'd like a clean and stocked room. The grounds were good and clean. The hot tub wasn't hot, lukewarm at best. Last, the electrical in the room kept going in and out or surging. One plug in would work and then it wouldn't and the there was a light that kept flicking on out of the blue. The breakfast was sufficient but all hot food was cold. Staff was amazing! Overall I would stay here again if I had to but it would be a last resort, the bed is all I keep thinking about. It was so uncomfortable.
Partner
10/10
Exceptional
05 Jul 2026
Praveen
Experience was great. The room was clean.
Family_with_children
10/10
Exceptional
21 Jun 2026
Staicia
Clean, quiet area, staff very friendly, and great breakfast
10/10
Exceptional
07 Jun 2026
ROMMEL
Big parking lot with easy access to hotel and back out.. Incredible service and staff. Lounge, amenities and everything that a Hampton Inn provides always brings it to the top!

Clean rooms, easy access TV, and comfortable sheets with a plush bed.

Overall excellent experience and I’ll be back for sure!
Self
10/10
Exceptional
26 May 2026
Leland
clean room, nice housekeeping staff, easy to park and charge our car - overall, a nice time - thank you.
Friends_and_family Family
10/10
Exceptional
24 May 2026
Carla
What a nice hotel. It appears to be brand new and well maintained. It was clean and bright and new. The staff were friendly and helpful. We loved our comfy beds and the full breakfast each morning. The hotel is in the town of Big Bear, a few blocks from the \"village\" area. We drove, but you could probably walk. There is a nice seating area outside with firepits. We would stay again for sure.
Partner
6/10
Pleasant
21 May 2026
Mark
The power went out 7:45 to 10:05 pm. The employee said that happens several times a year. And there is no back up generator to supply power when that happens. Unable to run heater in room during that time. It was pretty cool in the room. If this is an ongoing issue, the. Supply a back up generator so the guests are not completely impacted every time.
Self
10/10
Exceptional
18 May 2026
Brandon
Recently did the Spartan Race in Big Bear. The hotel was in walking distance (~15 min) from Big Bear Mountain Resort. Hotel was clean, plenty of lounge space, breakfast was good, and staff were friendly and offered tips of where to eat. Its also less than 10 min drive from just about anything to do in town. Definitely will book again when visiting.
Self
4/10
Poor
28 Apr 2026
Joanna
Breakfast and staff were great, however, the beds were extremely uncomfortable and hard and would make noises anytime you would move around on the bed, to the point where it felt like the bed was going to break at any given moment. The structure of the bed felt unsafe.
Family
10/10
Exceptional
24 Apr 2026
Breanna
Really good stay. Smores was a nice touch
Friends_and_family Family
2/10
Poor
21 Apr 2026
paul
As a member of Hotels.com for many years and have been in hundreds of hotels, this got to be the worst experience. First of all ,as seniors ,we weren\"t by an elevator, but the LAST room around the horseshoe corridor.The TV didnt work.The electric blinds didn\"t work properly.The heating/air conditioning didnt work at all. We froze our ass at 32\" at nite.The breakfast was even bad.The eggs were cold and potatoes was hard like a rock.I've been in lots of Hamptons Hotels and its ashame in a beautiful town ,this hotel is the pits.The young girl at the front desk had an attitude problem.
Partner
8/10
Excellent
11 Apr 2026
Hooman
Enough good
Family_with_children
10/10
Exceptional
19 Mar 2026
Pauline
Great place for families with kids!
10/10
Exceptional
17 Mar 2026
Veronica
The breakfast is so convenient and good. It’s well located near both ski resorts. The staff is helpful and kind.
8/10
Excellent
15 Mar 2026
Rachel
There was a loud fan going on in our bathroom that we couldn’t turn off. It kept us up at night. Also, the hot tub was just lukewarm in the shower was just lukewarm and the jets in the hot tub didn’t work.
10/10
Exceptional
08 Mar 2026
Mitzi
I was really happy with our stay. The staff were really friendly. Family friendly hotel. Having an indoor pool was great for down time from the snow. Perfect location centrally located to everything. Will be back next year.
Family_with_children
10/10
Exceptional
07 Mar 2026
Pedro II
what we expected. we had a wonderful time.
Partner
6/10
Pleasant
01 Mar 2026
SOPHIA
Spa time limit. Also we don't have enough body gel and body lotion. Staffs nice but no time to answer the phone call
Family
10/10
Exceptional
23 Feb 2026
Ruben
Great staff. Clean
Family_with_children
6/10
Pleasant
02 Feb 2026
Adam
be prepared for surprise parking fee
2/10
Poor
20 Jan 2026
Maria
Restroom was out of order and maintenance tried to fix the issue a few times and the problem was never resolved. We had to use downstairs bathroom that is not close to our room and not even close to the lobby so it was extremely inconvenient and uncomfortable. There was a subtle smell of poop low to the floor/carpet by the beds. Not exactly the getaway we had hoped for but the staff was super nice and apologetic.
Leisure Family_with_children
2/10
Poor
07 Jan 2026
Jonathan
The food was sub par. There was no fruits for the breakfast. Almost all the food items on display kept running out and took a long time for it to be replenished. At 8:43 most of the food items had already tinned out and we were told they are not replenishing since it’s almost 9am. Unsatisfactory
Leisure Family_with_children
10/10
Exceptional
03 Jan 2026
Mike
Great experience
Leisure Family_with_children
10/10
Exceptional
03 Jan 2026
XIAOWEI
We stayed four nights as a family of five, with two rooms. The location is unbeatable, the staff were friendly, and everything was clean and well maintained. The rooms and beds were comfortable, and we really appreciated the free hot coffee and self-serve hot chocolate available all day in the lobby — a nice touch, especially in winter.

The only downsides were that breakfast was a bit disappointing, likely due to the holiday peak (Dec 28–Jan 1) with crowds and limited options, and the parking fee of $29 per night plus tax.

Overall, a very pleasant and comfortable stay, and we would gladly return.
Leisure Family
2/10
Poor
01 Jan 2026
James
Overall, the place is just full of problems. More specifically, at 1:03pm I told management in writing that we had pests in the room (with pictures) the heat wasn't working and temperature was 60 degrees per the thermostat and turning full heat on did nothing, I also asked about an extra bed or crib for the 3rd time. After receiving no response or update, at 6:57pm asked about heat status. Minor issue that the coffee/tea in the room was not replenished by room service. When I asked about it, they said they would bring more...but didn't. When I asked again, they said they would bring more in the morning...but again didn't and didn't update further. Worth noting that \"cribs\" were advertised, but and I asked for them, but they claimed despite my request none had been reserved. After I went to the front desk three times, they finally and reluctantly gave me a collapsable crib with no carrying case and told me to take it before someone else did...so I had to carry it to the 3rd floor myself while managing the family. Other misc issues: breakfast \"buffet\" has plastic utensils, paper plates, and nothing but reheated junk and sugar cereals. Almost as nice as what I'd expect in a frat house. lol. Blinds were broken, Joseph the grouch eventually responded to ask to \"discuss\" but there was nothing to discuss. No attempt was made to fix the heat. Just generally awful experience for a very horribly pricey hotel. hallways smelled horribly of smoke, pool area smelled horribly of chlorine.
Leisure Family
10/10
Exceptional
31 Dec 2025
Yong
Warm and comfortable room. Very clean
Leisure Partner
6/10
Pleasant
25 Dec 2025
Stacy
I was expecting the hotel to be in a nice secluded mountainous area, but it was actually in a random mobile home neighborhood. The room was clean. But the key cards they first gave us wouldn't work so we had to go back to the front desk to get new cards, and then the new set didn't seem to work either so we had to call the front desk from outside the door and fix the situation. Even though we were in a two-bed room, they only had shower caps, etc., for one person. And the breakfast only served one type of meat. But other than that, it was okay.
Leisure Family_with_children
8/10
Excellent
08 Dec 2025
Martha
Hilton properties never disappoint. Always my go to! Clean, quiet and friendly staff.
Friends_and_family Family
6/10
Pleasant
02 Dec 2025
Amy
Do not stay in room 130 the heating system was so louse could not sleep all night
10/10
Exceptional
01 Dec 2025
Natasha
Great for families! Would stay again
Leisure Family_with_children
10/10
Exceptional
28 Nov 2025
Prabir
Good
8/10
Excellent
27 Nov 2025
Stuart
Room were very nice new and clean.
10/10
Exceptional
27 Nov 2025
Dionabel
Clean room, Amenities
Family
10/10
Exceptional
24 Nov 2025
Sotheavy
Staff were exceptional. Place is clean and had so many kids activities such as smore and movie night. Will definitely visit again.
Leisure Family_with_children
10/10
Exceptional
23 Nov 2025
Ani
Everything was great
Leisure Family
10/10
Exceptional
18 Nov 2025
Dalbir
Nice clean and quite
8/10
Excellent
16 Nov 2025
Yasuhiro
Good
Family_with_children
10/10
Exceptional
07 Nov 2025
adriana
Thank you ! Amaizing hotel, stuff and very clean
Leisure Family
10/10
Exceptional
01 Nov 2025
Jose
Rooms are nive and clean. Actually the place is nice and clean. Staff was friendly
Partner
8/10
Excellent
26 Oct 2025
Krishna
We loved the stay.. convenient location.. great breakfast.. we loved s’mores night..
10/10
Exceptional
22 Oct 2025
Denise
Did not take part in the breakfast although I wanted to. Ending at 9 o’clock was a little too early after staying up late the night before.
A little bit disappointed, and shocked that I did not readily or easilysee the parking fee when booking, so extra charge was a little bit frustrating
Leisure Partner
10/10
Exceptional
21 Oct 2025
Michael
Great Hotel
10/10
Exceptional
16 Oct 2025
Jersey
Excellent hotel, very clean, the facilities are good, the room is large, one of the best I've stayed at in the USA
Friends_and_family Family
10/10
Exceptional
15 Oct 2025
Terry Ann
Beautifully maintained hotel. Convenient location to the lake, restaurants, and the Village (great shopping).
Friends_and_family Family
10/10
Exceptional
13 Oct 2025
Hoang
Friendly staffs
Leisure Family
10/10
Exceptional
13 Oct 2025
ARMANDO
Love the room!! They way was set up, even had night light for the bathroom 👍
Partner
10/10
Exceptional
09 Oct 2025
Daniel

Cozy Hotel

Amazing hotel. Cozy vibe and nice breakfast in the morning. Room was nice and spacious and very updated. Looks brand new almost. Blackout curtains was a plus. Overall Great stay. And value for money.

Only thing I would note was parking was kinda steep for the daily rate.
Business Partner
10/10
Exceptional
08 Oct 2025
Eduardo
It was very clean. Friendly staff.
10/10
Exceptional
30 Sep 2025
Shawn
Wonderful stay. Nice indoor pool & hot tub. The gym was amazing. Beds were comfortable. Free continental breakfast. Would stay here again.
Leisure Family
10/10
Exceptional
25 Sep 2025
Javier
Awesome place to stay. Breakfast was flavorful and filling. Staff very friendly and helpful. Entire place was clean beyond approach.
Leisure Partner
10/10
Exceptional
23 Sep 2025
Marilyn
Great hotel. Good breakfast
Leisure Friends
10/10
Exceptional
22 Sep 2025
Zaina

EXCELLENT

The location is great, close to dinning at walking distance. Room is spacious and extremely clean with super comfortable bed and great amenities. including breakfast is fantastic. The indoor pool is a great plus, and the terrasse is quite cozy.
Partner
10/10
Exceptional
18 Sep 2025
Karen
Hotel was beautiful, staff really friendly, overall service was excellent. We really enjoyed the patio fire pits and S’mores.
Partner
6/10
Pleasant
05 Sep 2025
Katie
This was fine for a 1 night stay. Room was clean. Liked the coffee, fridge and microwave. But our room backed to the main road so there was noise. The shower facet was crooked and the bathroom sink faucet fell off when we went to use it. Interesting.
Business Partner
6/10
Pleasant
02 Sep 2025
Vazken
The hotel is new. There was nothing spectacular about this stay. My couple of interactions with the staff - they were cordial, but not very friendly. The s'mores at night and the small fire pits were a very nice touch. Made the entire trip worthwhile, especially since we were with kids. I didn't appreciate the surprise extra fee for parking. We're in big Bear, like how else were we supposed to have gotten there? Everyone has a car. Would've been nicer if they had included the parking fee in the entire cost. All in all, it was an OK experience.
Leisure Family_with_children
4/10
Poor
26 Aug 2025
Michael
Bed was super uncomfortable, pillows horrible. HVAC didn’t work properly, inconsistent temp. Lady at front desk had a really bad attitude when we checked out when asked about getting parking validated as per an email they sent me. Told me to call manager that wasn’t on site, slide card across counter and said we’re done. They charged me $29 to park in their “hotel lot” without even asking about vehicle.
Partner
10/10
Exceptional
21 Aug 2025
Janet
The property is very nice and clean. Staff are nice and friendly. Especially Vanessa and Laura. S’mores on fire pit was the best. We love the breakfast also. We will definitely come back and stay there.
Leisure Family
10/10
Exceptional
17 Aug 2025
Leticia
Love it
Leisure Partner
10/10
Exceptional
17 Aug 2025
LETTY
Great
Leisure Partner
10/10
Exceptional
17 Aug 2025
Maeva
Good breakfast, lovely patio and indoor pool
Leisure Family
10/10
Exceptional
15 Aug 2025
Ali
The front desk staff could improve by being more welcoming and friendly, starting with a smile when greeting guests. It would also be better if parking were complimentary.
Leisure Family_with_children
10/10
Exceptional
11 Aug 2025
Maria
The only complain is that the computer was down and we couldn’t check in until 4 pm. Otherwise, personnel, rooms and the hotel in general was very nice, clean and comfortable.
Leisure Friends
10/10
Exceptional
10 Aug 2025
Jerome
Only thing I have a complaint about is I can smell the sewage whenever the toilet seat was up, other then that the everything else was good
Leisure Family
10/10
Exceptional
10 Aug 2025
Gloria
Very clean, new, feels like a safe location.
10/10
Exceptional
08 Aug 2025
Carlos
I will definitely recommend it
Leisure Family
10/10
Exceptional
08 Aug 2025
Daniel
This is the second time I have stayed at the hotel. Overall a great place with the exception of the surprise Parking Fee which isn't disclosed on the Expedia website. A little pricey at $29.00. Despite that I would stay here again.
Leisure Partner
10/10
Exceptional
07 Aug 2025
BAO
Clean
Leisure Friends
10/10
Exceptional
03 Aug 2025
Ray
Definitely going back the s’mores was an awesome touch to get the family out the room an do sum family bonding
Friends_and_family Family
8/10
Excellent
01 Aug 2025
Yin
Nice hotel for the price we paid.
Leisure Partner
10/10
Exceptional
01 Aug 2025
Ignacio
The room that we got was facing the big bear bl d it was to noise in the mornig, other then that we love it😊😊😄😄🎉🎊
Leisure Family
10/10
Exceptional
29 Jul 2025
Michael
The staff was very polite and helpful, and the facilities were nice and clean.
10/10
Exceptional
29 Jul 2025
Remi
We will definitely come back again.
6/10
Pleasant
27 Jul 2025
Jeffrey
The eggs at breakfast were overcooked or old and tough. The public restrooms were at the very end of the hallways, which is too far for guests. The public restrooms should very close to the front desk. This is poor quality for a Hilton. The bathroom was excellent.
Expedia called this hotel a Hampton inn and suits, but google maps call it a Home2 suits. We drove by the building 3 times before we called and got the new name. Only the rear of the building was on the Main Street
10/10
Exceptional
25 Jul 2025
Lori
Don't care for indoor pool, did not notice that before I reserved room. There was also a $29.06 parking fee I didn't see either. Overall a really nice place for the price!
10/10
Exceptional
18 Jul 2025
gregory
Very convenient, clean,
4/10
Poor
06 Jul 2025
Joan
We were put in a room that was for people with pets and couldn’t breathe the entire night. They changed our room the next day to a clean room and that was fine. We were promised that we would be compensated but no one ever did that. Ultimately it was a very bad experience. The gate was also very difficult to work when entering the property.
Leisure Family
10/10
Exceptional
28 Jun 2025
Peter
We had a wonderful time staying at hotel.
Leisure Partner
10/10
Exceptional
25 Jun 2025
Jenny Rose
The room is clean, banquet breakfast has a variety of choices, staffs are friendly/accommodating, and prime location. Will definitely go back here. Highly recommended.
Leisure Family_with_children
8/10
Excellent
25 Jun 2025
Maria Cyrilla
Thank you for the pin! You get a pin when you do a review. Parking is expensive for the location. It’s about $30/day! Breakfast was great.
8/10
Excellent
23 Jun 2025
Erika
We had ran out of hair conditioner.
10/10
Exceptional
23 Jun 2025
Amanda
Very nice stay! Beds were comfortable and clean. For once I enjoyed the hotel pillows. Breakfast had a lot of options- my favorite is the waffle maker always. The paid parking is a tad high… but otherwise very great stay!
Leisure Family_with_children
10/10
Exceptional
12 Jun 2025
Armen
I had an excellent stay at this hotel! Everything was perfect from start to finish. The room was clean, comfortable, and well-appointed. The staff were friendly, professional, and always ready to help. The location was convenient and made getting around easy. I also appreciated the attention to detail and how well everything was maintained. Overall, a great experience—I would definitely stay here again and highly recommend it to others!
Leisure Family
8/10
Excellent
02 Jun 2025
Denise
I wasnt crazy about the breakfast ,The frittata was very bland and the potatoes were not good either. The oatmeal and waffles were good
2/10
Poor
26 May 2025
Daniela
No free parking
Leisure Family
10/10
Exceptional
31 Mar 2025
Patricia
Great place to stay with kids. Clean property.
10/10
Exceptional
28 Mar 2025
David
Very clean. Friendly staff
10/10
Exceptional
25 Mar 2025
Daniela
Perfect location. Great place to stay.
10/10
Exceptional
24 Mar 2025
Jevonna
Beautiful hotel for a quick overnight stay. Property offers a great daily breakfast buffet. We stayed for an overnight trip on a Saturday checking out on Sunday. Hotel provided free s’mores for the family (awesome fire pits outside) free movie night for the kids inside lobby area, also offered an ‘snack hour’ we were provided free nachos with toppings. Hotel offers a wonderful indoor pool & spa. Rooms were very well kept, soaps, shampoo & conditioner smelled great! We requested the first floor which was perfect for two smaller kids, we were close to all the wonderful activities offered.
10/10
Exceptional
23 Mar 2025
Jes
The front desk girls were amazing! They were so kind and hospitable. We loved the fun treats and goodies they had through the day and evening such as smores and nachos. We also loved they had movies playing and it was really family friendly
Leisure Family_with_children
10/10
Exceptional
23 Mar 2025
Stephanie
Perfect place to stay with kids
10/10
Exceptional
22 Mar 2025
HAMID HOJJAT KASHANI HALLEH
The hotel is so nice, clean , so close to ski summit.
They have complementary breakfast.
Indoor pool . My family and I loved it.
Leisure Family

Location & surroundings

Hampton Inn Big Bear Lake
41820 Big Bear Boulevard, Big Bear Lake, United States

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Hampton Inn Big Bear Lake

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