Name: Residence Inn By Marriott Morgantown
Address: 1046 Willowdale Rd, Morgantown, 26505, US

10/10

Exceptional

29 Jul 2026

Justin

Staff is always helpful and the rooms are clean. Price is always great too for what you get. Definitely recommend!

4/10

Poor

28 Jul 2026

Kala

Check in was fine, it was the room its self. There were no items for the pull out bed (empty bag was in the closet had to ask the front desk for items), found a bug in the room, some of the dishes were dirty. Breakfast was good the staff made sure items were stocked. Didn’t know about the parking and there being a cost to park, for the amount you pay for staying the night you shouldn’t be charged for parking. Originally charged $10 for parking than was updates to $7.42. I’ve stayed at this hotel several times in the past and didn’t have the issue like I had this time around. I will NOT be staying again when I come in town.

10/10

Exceptional

26 Jul 2026

Richie

Slightly overpriced but still nice. The area is quiet and clean, just like the hotel. I will say that compared to other, less expensive hotels their breakfast leaves a lot to be desired, which was confusing to me. But overall a nice hotel.

But the staff is where this place shines. Luke was professional, friendly and informative. Leesy (sp?, glasses and good style) was also extremely helpful.

Like I said, nice hotel. It's a little overpriced but what can you do?

Pro tip: if youre having issues with the internet, toggle \"assign random hardware addresses\" on and off. You're welcome.

8/10

Excellent

23 Jul 2026

Marty

X

10/10

Exceptional

21 Jul 2026

lisa

We were only there for a short overnight… But we would definitely return there… It is a pet friendly hotel, which was our primary goal. The only issue was was a little weird where you could take your dog outside, but I have a small dog so it didn’t really matter. It was fine I would highly recommend this place.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Emily

Room size nice with full kitchen. Bed in our unit had cozy sheets but bed sunk in middle. Could use a new mattress. We were in unit 210. Easy to find, right across from hospital, great for anyone needing to stay close.

Partner

10/10

Exceptional

10 Jul 2026

Jason

Great food!

Family

8/10

Excellent

07 Jul 2026

Chad

Everything was as to be expected. Clean rooms and friendly staff. Only complaint is we had a pull out couch for our son and there were no linens in the room. Called 2 times to FO and was told they would bring them right up. Well 25 minutes between each call and nothing. Eventually I had to go down and get them. Not a big deal but no need to BS me, just ask me to come get them.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Monika

We didn’t have enough towels or linens in our room so we needed to call to receive them. They were helpful and fast to get us what we needed. Nice pet friendly venue. Didn’t clarify the $7 per night parking fee when we checked in which was surprising to see for a hotel in Morgantown. Good room size, and kitchen was stocked with necessary items. Liked the full fridge. Couldn’t locate an ice machine on our floor - not clearly marked.

Family_with_children

10/10

Exceptional

04 Jul 2026

Catherine

The breakfast was very good.

Partner

8/10

Excellent

01 Jul 2026

prince a

No bath gel in the container

Family

6/10

Pleasant

01 Jul 2026

Cherie

My mother has significant difficulty standing up from a seated position, particularly from lower seating surfaces. While I understand that the bed was lower because we were assigned an accessible room, the condition of the mattress was completely unacceptable. It was so worn out that anyone sitting or lying on it immediately sank into it, making it even lower and providing virtually no support.
The combination of the low bed frame and the severely worn mattress made it extremely difficult and unsafe for my mother to get in and out of bed. To make the bed usable, I had to remove the mattress from the pull-out sofa and place it on top of the existing mattress to increase the height and provide enough support for her to safely sit up and stand. This should not have been necessary, especially in a room intended to accommodate guests with accessibility needs.

Family

8/10

Excellent

29 Jun 2026

Marissa

Staff was very nice. Good location. Room was overall mostly clean, but there was a red stain on carpet by the bathroom sink that I probably would have cleaned for future guests. Bathroom smelled of urine, not sure if shower curtain needs to be washed/replaced but that was a bit off-putting as well. This is for room 408 by the way.

Partner

10/10

Exceptional

23 Jun 2026

Heather

We stayed as we were driving through on a long roadtrip. It was perfect for us with our small kids. They even provided a rollaway bed for our youngest. The staff were friendly, property felt safe, and breakfast was nice. The options provided for breakfast were perfect for grabbing and taking on the go so we could get back on the road (breakfast sandwiches, yogurts, etc.). Would stay again!

Family_with_children

10/10

Exceptional

22 Jun 2026

Laurie

Room was nice, clean.

8/10

Excellent

15 Jun 2026

Joanie

Very nice place to stay. Staff very helpful. Clean rooms. Only thing I don’t like is they charge you to park your car there.

Partner

6/10

Pleasant

15 Jun 2026

Elizabeth

The property has maintenance issues. The refrigerator in our suite was completely non-functional and the toilet was running. The juice dispenser at breakfast was out of order.

It is disappointing that the hotel management did not offer us any compensation for the broken refrigerator or an alternative. With a residence type hotel like this having a functioning refrigerator is expected.

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

William

Friendly staff very clean room

Business

8/10

Excellent

07 Jun 2026

Mary

Excellent suite!! Breakfast was just OK…not too fussy on receiving the protein (mini pork bits) in cream sauce. The sign said ‘pork sausages’ as part of the menu. This was a disappointment for this calibre of hotel line! ( were owners with MVC!)Minimal plates ( we arrived for breakfast at 8:45 and only small plates available??) available.

Partner

10/10

Exceptional

01 Jun 2026

Richard

Quick check in and out, friendly staff, very helpful great breakfast.

Partner

10/10

Exceptional

07 May 2026

Amber

Staff were super nice and very helpful. When leaving this morning all of the housekeeping staff were very kind and spoke to me. Everything was very good.
I always love staying here.

Family

10/10

Exceptional

02 May 2026

Alice

Convenient

10/10

Exceptional

28 Apr 2026

Jennifer

Convenient

10/10

Exceptional

25 Apr 2026

Michael

This was a very nice place to stay, on our way to Lexington. Breakfast buffet was very good.

10/10

Exceptional

11 Apr 2026

Syed Ali Shan

Yes

10/10

Exceptional

05 Apr 2026

Hiroshi

It’s very spacious and comes with a kitchen, so I think it’s perfect for a long-term stay.

Partner

2/10

Poor

04 Apr 2026

Janise

Very dirty, breakfast wasn't until 6:30 am. Bed was very close to the floor, pull out bed was broken. With 2 inch mattress. No ice machine, the one in refrigerator didn't work. Paid for 5 people and had 3 towels, no bedding pull out couch and paid over $200.

8/10

Excellent

22 Mar 2026

Katarzyna

Clean and good location. There is a fee for parking though I wasn't aware off.
It was removed for us because fridge didn't work at our room

6/10

Pleasant

10 Mar 2026

Matthew

The mattress need replaced. Big divots on either side. Worst one I’ve seen in a long time. I switched rooms and the new room still had a worn out mattress. Not as bad as first room but they probably all need replaced soon. Breakfast was really good.

10/10

Exceptional

04 Mar 2026

Verified traveler

None

8/10

Excellent

01 Mar 2026

Daniel

Would have been better if the total cost would have been the cost, not charge a extra 23 dollars for parking.

Business Family

10/10

Exceptional

22 Feb 2026

Marion

Everything was great!

2/10

Poor

19 Feb 2026

Jeffery

Bathroom had no body wash in dispenser.
Dirty towel was left on hook on back of bath door.
Room smelled like a wet dog.
Since sold out had to tough it out.

It’s an old, tired, dirty, run down place now.

Family

8/10

Excellent

16 Feb 2026

Terre

Nice staff. Clean room.

Leisure Pet

10/10

Exceptional

10 Feb 2026

Scot

Great staff , very nice amenities

10/10

Exceptional

07 Feb 2026

Kristi

Room was great. We have stayed here before and plan to use this Marriott as our go-to.

Leisure Family

10/10

Exceptional

06 Feb 2026

Bruce

There was a problem with the heating at the Inn. They arranged other comparable accommodations for us and comped the first day. Despite the initial problem, it all went well and we were quite pleased with our stay. Kudos to the staff at both inns, they were excellent.

10/10

Exceptional

22 Jan 2026

Buffy

Breakfast was fresh and hot. Room was very clean. Very nice room and stay

Family

10/10

Exceptional

21 Jan 2026

Jasmine

Nice place

Business Self

10/10

Exceptional

17 Jan 2026

Joseph

Breakfast should be improved.

Business Self

4/10

Poor

14 Jan 2026

Hayden

Staff were great. Bed was rock hard an the entire place was shabby

Leisure Partner

10/10

Exceptional

10 Jan 2026

Deborah

Spacious! Nice staff. Clean and comfy!

Partner

10/10

Exceptional

05 Jan 2026

William

Room was very clean and in order. Service was excellent. Only problem was the fold out sofa couch was very uncomfortable. So I wouldn’t recommend having to sleep on the pull out couch. But other than that. Very impressive

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Dana S.

The room and breakfast was good but the common areas and halls were dirty and worn. This facility is not in a great area nor easily accessible from interstate. Plus theres a $7 per day parking fee. Would not stay again nor recommend.

Leisure Self

6/10

Pleasant

26 Dec 2025

Keith

The Residence Inn is a great value for the money. The hot breakfast in the morning was great and the front desk staff was very friendly and helpful. But the property could use some updating. No USB plugs anywhere in the room, the room looked dated as well with some wear and tear mostly in the bathroom. The cookies and milk on Christmas Eve was a nice touch though as well as the Christmas decorations in the lobby.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Rita

Yes but no disposable plastic glasses

Leisure Family

10/10

Exceptional

24 Dec 2025

Brian

The staff was above & being friendly and polite.

Partner

10/10

Exceptional

23 Dec 2025

DAVE

Nice, big, clean room! Excellent breakfast.

Partner

10/10

Exceptional

18 Dec 2025

Tina

We were unable to have breakfast due to an extremely early appointment.

Family

8/10

Excellent

12 Dec 2025

Derek

Everything was great but the fireplace didnt work or i couldnt figure it out. Room 200

Business Self

10/10

Exceptional

10 Dec 2025

Sam

I love this hotel. My son makes regular trips to Ruby Memorial for health concerns. Residence Inn is within walking distance, the staff are amazing, the rooms are ideal for short or extended stays, and the free breakfast is top notch.

Leisure Family

6/10

Pleasant

08 Dec 2025

Kevin

Bed very uncomfortable.

Business Partner

8/10

Excellent

07 Dec 2025

Brock

Room was very comfortable and clean. Handheld Shower head was worthless very little water and no pressure. Room could do with a few more hooks to hang clothes and towels.

Business Partner

6/10

Pleasant

03 Dec 2025

Karyn

A tired Marriott that needs refreshing. Nothing stood out as being especially nice. It felt dated. The kitchen was poorly stocked, with very little to cook with and a badly stained frying pan. There is a full-size fridge and stovetop but no oven, so cooking is limited. There was no dishtowel or scrubber but there were two potholders, but no oven. There was no bedding for the hide-a-bed, and it was a horrible mattress---very thin, every coil visible and palpable. The curved shower rod was hung so the curve hung down, which made it impossible to close the shower curtain, as it slid right down to the middle and left both sides exposed. Toiletries were very basic. Only 3 bath towels provided for 3 people. Nothing was terrible, but it didn't meet my expectation of a Marriott Residence, which I've stayed at before. No pool or hot tub either. An unremarkable facility.

10/10

Exceptional

01 Dec 2025

Nicoletta

Very nice lady at check in

Leisure Partner

8/10

Excellent

01 Dec 2025

Chris

The place needs refresh. Bathroom caulk is sloppy. Elevator floor was filthy

10/10

Exceptional

30 Nov 2025

blanca

Nice room layout, kitchen, comfortable bed, pet friendly.
Didn’t like shower curtain smelled like a wet rag and at breakfast the hard boiled eggs were very slimy, no hot water for tea.

Leisure Partner

8/10

Excellent

28 Nov 2025

Ann

Great room and wonderful staff!

10/10

Exceptional

26 Nov 2025

Michele

Geo was kind and helpful. Room was great. Thank you.

10/10

Exceptional

23 Nov 2025

Timothy

Wonderful room

10/10

Exceptional

19 Nov 2025

Patricia

Clean room, sheets were comfortable and great breakfast

Business

8/10

Excellent

17 Nov 2025

Sam

If visiting Ruby Memorial, WVU Children's Hospital, or Milan Puskar Stadium, Residence Inn is the place to stay. It is walking distance to all three. Rooms are larger and include full kitchens. The beds are comfortable and the free breakfast is desirable.

The only negative I experienced on this most recent trip... there were no glass cups in the cabinet of the kitchen. For whatever reason, there were plates and silverware, but not cups. I used a measuring cup to drink from. Could I have requested a cup from the front desk... sure. I just dealt with it. I assume previous guests broke or stole the cups that were there.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

David

The accessible room was great.

10/10

Exceptional

06 Nov 2025

Timothy

The room was wonderful and the staff was most helpful

Business Family

10/10

Exceptional

06 Nov 2025

Vickie

Nice

6/10

Pleasant

03 Nov 2025

Monique

Overall, the customer service was great everyone was friendly and helpful. However, housekeeping could definitely be better. There was a strange smell we couldn’t figure out at first, and it turned out the trash under the kitchen sink hadn’t been emptied from a previous stay. Also, the breakfast area could’ve been cleaner, there was food on the floor and on the counter.

10/10

Exceptional

01 Nov 2025

Selim

Comfortable stay. Overall satisfied.

10/10

Exceptional

01 Nov 2025

Brandon

Yes

10/10

Exceptional

26 Oct 2025

Carrie

Clean Room| Excellent Staff| Kitchen and Breakfast all very well stocked.

Business Family_with_children

10/10

Exceptional

25 Oct 2025

Janet

Pros: very clean, very comfortable, room had everything needed,friendly and knowledgeable staff

Leisure Partner

10/10

Exceptional

19 Oct 2025

Shawn

Clean and the breakfast was excellent. Close to hospital and football stadium.

Leisure Family

10/10

Exceptional

01 Oct 2025

John

Great place to stay

Self

8/10

Excellent

25 Sep 2025

Brenda

The staff was great. The food was really good. The room was very spacious. First night there was a drip in the air conditioner and in the morning they did move us to a new room. Very accommodating for their issue in the room.

Partner

8/10

Excellent

22 Sep 2025

Samuel

Residence Inn is the ideal hotel if one is visiting Ruby Memorial Hospital or Mountaineer Field. Both are walking distance. The room itself is good sized and extremely comfortable. The staff were overly helpful and the free breakfast was very good. If there were one area I feel should be addressed it is that the televisions in the guest rooms do not always connect to the hotel's wifi. For that reason, the hotel has purchased Ruku sticks which they offer to guests. The guest service employee, a friendly younger lady, who brought the device to our room remained for nearly an hour trying to get it to work properly. While I was able to hide it better, my child made it clear he would prefer she just leave. Totally not her fault... she was just trying to help... we were never able to get the Ruku to work correctly and for the rest of our stay, I had to turn the tv on and off and adjust the volume using the button on the tv itself... which was a single button that had to be toggled between settings. Given we were only staying one night, this was not a big deal. For guests with extended stays, that would not be ideal. Wouldn't addressing the issue with the televisions themselves ultimately be a better solution?

Business_and_leisure Family

8/10

Excellent

20 Sep 2025

Scott

easy to find

10/10

Exceptional

25 Aug 2025

Jay

Good place to stay

Leisure Family

10/10

Exceptional

23 Aug 2025

Celeste

Very polite and quiet place

10/10

Exceptional

20 Aug 2025

Rose

A

Leisure Pet

10/10

Exceptional

17 Aug 2025

Angela

Always clean and friendly!! Stay here often.

6/10

Pleasant

17 Aug 2025

Susan

Meh.

The coffee maker in our room did not work, the shower gel and conditioner dispensers were low enough to run out after one or three adults showered, and there were no linens for the sofa bed or sufficient towels for three people.

Friends_and_family Family

10/10

Exceptional

16 Aug 2025

Kimberly

Love staying here when we are in town and they are pet friendly

10/10

Exceptional

13 Aug 2025

Jesse

Love coming to stay here, very clean, employees are very friendly. Will be back!

Business

10/10

Exceptional

12 Aug 2025

Cameron

The rooms were spacious and offered good amenities.

Business Self

8/10

Excellent

04 Aug 2025

Hal

Very convenient. Right next to hospital. Great price.

10/10

Exceptional

03 Aug 2025

Suszanne

Great proximity to Ruby Memorial

Leisure Family

10/10

Exceptional

27 Jul 2025

Laura

Stopped to break up driving for a roadtrip- easy to get to- friendly staff. Clean and plenty of room for my family of 4.

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Carla

Bkfst was not great. Oatmeal was not cooked at all. For Marriott I expected breakfast to be much better than what was served

Partner

10/10

Exceptional

21 Jul 2025

Rachel

Would definitely stay again

Leisure Friends

10/10

Exceptional

17 Jul 2025

Brittany

Very spacious room very clean

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Melissa

Wonderful stay, staff is great. Samm was extremely helpful and took good care of us.

Business Family

10/10

Exceptional

15 Jul 2025

Isaiah

The hotel condition was great, room were clean, parking was easy, staff was awesome, breakfast was really good.

Leisure Family

2/10

Poor

11 Jul 2025

Sarah

Previously stated

10/10

Exceptional

04 Jul 2025

Mark

Excellent breakfast. Well maintained and up-to-date rooms. Great location next to WVU campus and close to highway.

8/10

Excellent

02 Jul 2025

Rafael

The bed needs to be replaced. It was lumpy, old, and not comfortable. The pull out sofa bed still has the sheets on as well as 1 pillow when we pulled it out to use. Seems like the room was not fully checked for readiness. But seriously, please replace the king size bed and the floor carpet.

Leisure Family

10/10

Exceptional

01 Jul 2025

Jani

We throughly enjoyed our stay!

Leisure Partner

10/10

Exceptional

01 Jul 2025

TRACY

Prompt service. Very friendly & welcoming.

Business_and_leisure Family

10/10

Exceptional

01 Jul 2025

Kyle

Great night

This was our overnight stay when we got done spending 10 days in the woods. It was just what we needed and had an amazing night's sleep with a great breakfast the next morning

Partner

10/10

Exceptional

29 Jun 2025

John

Great hotel stay

I have stayed here many times when I go back home to Morgantown and have always had a great experience. The staff is always helpful and the hotel is very nice and clean.

Friends_and_family Family

10/10

Exceptional

29 Jun 2025

Mariam

Nice

2/10

Poor

28 Jun 2025

Ryan

This was not a very good stay for a one night stop. When our family checked in, the room was very dirty. Pee in the sink and on the toilet, no sheets on the bed, trash in the trash cans and dust all over. Once we requested a new room it was a little better but the hallways leading to the room had spit out sunflower seeds all over and lightbulbs burnt out. We decided to let our kids burn some energy off at the pool and there were a number of issues there. The indoor pool floor was co deed in dirt, chairs were broken. The outdoor pool deck had massive screws laying around that people could step on as well as a massive power cord laying right next to the water with the plug out. Major safety hazards. The staff didn’t even seem phased when I shared this. It sounds like this was not at all new information to them and they simply nodded and moved on. For the money we paid it was not a good experience. I would recommend staying elsewhere.

Leisure Family_with_children