Relax Inn Batavia

2/10

Poor

08 Nov 2025

Lucas

Moat disgusting hotel ever. Literally a trap house. Disgusting and dirty. Never seen anything like it. No lights in building other than room. Dirty with food and trash all over the place. Mold in the showers and room. I literally slept in my truck with my doors locked. This hotel should be taken off hotels.com and the cops should clear it out.

Friends_and_family Friends

10/10

Exceptional

16 May 2025

Tong

no internet at my building room but the page said WIFI free. But I need goto the office area to get internet

10/10

Exceptional

12 Feb 2025

daniel

Clean and quiet right nexto thruway .

Leisure

2/10

Poor

18 Oct 2024

Patricia

I had to check in from another hotel. Never met anyone from this hotel and then copied my credit card. I also am on the first floor and only one lock on door. I dont think I will be able to sleep tonight. I don't feel safe. Parking is in the same driveway as Best Western. How deceiving

Leisure Self

4/10

Poor

29 Sep 2024

Jennie

Very dirty and a lot of things were broken

Leisure Family

6/10

Pleasant

13 Sep 2024

Adam

The room was clearly an ex-Best Western property. Weak lighting, bathroom needs some work done. Vebt fan switch not working.

Friends_and_family Family

8/10

Excellent

07 Sep 2024

Cheryl

Very nice

Business_and_leisure Family

6/10

Pleasant

26 Aug 2024

Katherine

No problems, but they are in the middle of a renovation.

Leisure Family

2/10

Poor

19 Jul 2024

Lindsey

Dirty

Leisure Family

2/10

Poor

14 Jul 2024

Piperato

Very dirty, stains and hair on sheets went to complain door was locked to lobby. Had to go and buy sheets and pillows towels to even be able to sleep. Shower was broken, dead bugs and cobwebs in bathroom. Floor was filthy and black. Towels were worn out and dirty/stained. Toilet was broken. Zero people around to help. Checked out asap and of course door was locked. Buzzed over till someone came out. Man was in pajamas and no shoes. Took the card out of my hand and shut and locked door on my face literally. I’d give it zeros if possible. This is what I’d expect from a $70-$80 motel but at $160 a night I’m extremely angry, especially bc I paid for 2 nights and had to leave.

Leisure Partner

2/10

Poor

11 May 2024

Brenda

I wrote on the bathroom mirror \"Clean me.\" I was actually leary about taking a shower.

Leisure Self

8/10

Excellent

21 Apr 2024

David

Good deal for the money

Business_and_leisure Partner

4/10

Poor

27 Oct 2023

Michael

there was a lot of dust and cobwebs and dead potato bugs in all the corners and on the bed frame. There was hair in the bathtub drain that I had to clean out to get the water to go down. I would recommend spending the extra money there are many motels in this area. This is not a place. If they raised there cleaning standard it probably wouldn't be a bad Motel

Leisure Partner

8/10

Excellent

22 Oct 2023

Doris

Room was remodeled and clean. Coffee machine and fridge in room. Parking was right by room and plenty of outdoor lighting. Security camera on site. Casino shuttle available to Batavia Downs. Not far with car from shopping centers. Overall price was good and hotel manager listened and knew what he was doing. Will go there again. Felt safe!

Leisure

2/10

Poor

15 Oct 2023

Bradley

If you like black hair in the shower, no water pressure, a heating unit that smells like cat pee, rock hard mattresses, wall recepticals that have no covers and like a room that stinks...... this is the place for you. In a pinch it is better than sleeping in your yard, but I would not stay here unless your shot record is up to date.

Leisure Friends

8/10

Excellent

25 Jun 2023

jeanne

Close to Batavia downs

Leisure Partner

2/10

Poor

05 Feb 2023

Nick

Horrible all around horrible room was dirty had a smell microwave and fridge looked like it haven't been clean in months linen had stains all on them towels where dingy with rips and holes in them. Checking in i was standing there for 20 mins before someone came to check me in upon check out door was locked and i was told to leave key in outside window seal i will never book there again

Business Self

2/10

Poor

16 Oct 2022

DAVID

No light in stair and corridor.....Real safety issue during night and ear;y morning

Leisure

6/10

Pleasant

10 Oct 2022

Elise

Security was sketchy. You could see space all around the door. Nighttime lighting was ver poor. Outside doors were not secure.
The room smelled clean. Beds were comfortable.

Leisure Friends

2/10

Poor

18 Jul 2022

Cassie

Very dirty and musty; rooms smelled very strongly of cigarettes. Checked out same day and found a different place to stay.

Leisure Friends

2/10

Poor

01 Jul 2022

Cyera

The owner of manger guy of this place should be fired. He was using a key and breaking into our room at 9:30 am when checkout wasn’t until 11. He also would stare us down the whole time making us very uncomfortable.

Leisure Friends

6/10

Pleasant

21 Jun 2022

Kim

Not as clean as I would like. No internet.

Leisure Family

2/10

Poor

30 May 2022

Leslis

I never got in the room the lobby was locked and closed when i came to check in

Leisure Self

6/10

Pleasant

16 Jan 2022

Jennifer

Not great.

Eh….it was just ok. Room was freezing when I got there. No one at reception when I wanted to check in. Had to call and then go across the parking lot to the Best Western to have them let me into a room. I don’t even think they had my reservation down. Smelled a little like mildew. Only 3 channels on TV. ALL SPORTS!

Partner

2/10

Poor

16 Oct 2021

John

Unkeeped

I will not stay there agin if im in the area agin.

Business

2/10

Poor

08 Oct 2021

Colleen

This property looks nice in pics. Very decieving. Old. Smells weird. Dirty. Fitted sheet did not fit bed. Mark on tv like it was hit by something. Small bugs or mouse dropping in the bathroom. Hair in soap dish. Dirty toilet. Stained walls. So disappointed. Ended up not staying. Stayed at Budget Inn. Outdated, but clean.

Leisure Partner

2/10

Poor

01 Sep 2021

Caitlin

Not a welcome and not a smile.

The air conditioner was extremely noisy and kept kicking on and off and kept the room only marginally cool. The beds were fine, the bathroom as dirty, dust was very much in residence, the room smelled rather dirty, the office lights were off and there was no sign so finding the office was a challenge and we were checked in by a man who clearly does not understand what customer service means. Not a welcome and not a smile.

Friends_and_family Family

6/10

Pleasant

30 Aug 2021

Bette

No thanks

Leisure Family

2/10

Poor

24 Aug 2021

Ramil

dirty bathtub.

2/10

Poor

20 Aug 2021

Verified traveler

Very Very Dirty. Should not be available for rent.

Leisure Family

4/10

Poor

14 Aug 2021

Lee

Had to ring the bell and wait about 3 minutes for a lethargic gentleman to hand me a card to fill in and ask did you pay? I said yes. He asked smoking or nonsmoking. I said smoking but received a nonsmoking room. He never once looked at a computer screen. The room was not dirty just not clean clean. Lack of towel. Just not all a room that costs that much should be. $20 more best Western across the parking area is twice the room.

Leisure Family

2/10

Poor

01 Aug 2021

Verified traveler

Tv didnt work

TV didnt work. Staff made no effort to fix. Room was clean though

Partner

6/10

Pleasant

14 May 2021

Kristine

Awful

The window was broken and taped together! The toilet has cigarette ashes in it when I requested a non smoking room! The check out was disappointing due to I had to ring the door bell multiple times in order to even get someone to answer the “lobby” door! Just poor service and facility over all

Friends_and_family Family

2/10

Poor

27 Mar 2021

Verified traveler

Stay away from this place

The room was disgusting— smelled strongly like cigarette smoke, the walls were dingy, the bathroom floor was dirty, the comforters on the beds were stained, and the bathroom towels weren’t replaced from the last customer.

Partner

2/10

Poor

04 Dec 2020

Bethzaida

Never again

Very dirty the bathroom and sheets to bed were horrible . I only stood for 2 hrs. Gor rhere at 4 am

Friends_and_family Family

2/10

Poor

10 Nov 2019

Shawn

This location is in wny are was cold due to the fact the temperature wasn’t working the staff had to bring us a portable heater

Friends_and_family Family_with_children

8/10

Excellent

10 Nov 2019

Verified traveler

Easy check in. Convenient location. Nice clean room

Business_and_leisure Self

2/10

Poor

06 Nov 2019

Verified traveler

I needed to get away to stufy for midterms..upon check in, owner i assume? Was rude. The heater was very loud and would work, then not work. Toilet was broken. Room was mediocore at best. Not coming back.

Business_and_leisure Self

8/10

Excellent

05 Oct 2019

Verified traveler

We booked here due to cheapest price. It's very basic so it was fine, clean and pretty much what we expected.

Friends_and_family Partner

6/10

Pleasant

04 Oct 2019

Donna

The room could be cleaner. There was dirt under the sinks. In the corners. The tub was not as advertised.
The beds and linen were good.
The room was musty.

Friends_and_family Friends

2/10

Poor

23 Sep 2019

Verified traveler

So smelly.. and so old...
No breakfast. No elevator.

Friends_and_family Family

2/10

Poor

01 Sep 2019

Verified traveler

Place was closed, needed to go to Best Western lobby for help and employee was having issues registering keys to the hotel to get in

Leisure Family_with_children

2/10

Poor

21 Jul 2019

Verified traveler

Decently cleaned room, had no idea of my reservation, and charged me twice for my room never again going here

Leisure Self

4/10

Poor

14 Jul 2019

Verified traveler

Where do I start? The guy who checked us in was rude took long enough to get to office no shirt no shoes. The building is run down lights where out trash all over the grounds. Once we got up to the 2nd floor the carpet was ok but the hall way had windows with out screens, dead bugs all over, the wall paper was being held on with tape and peeling. The room was ehh there was hole in the ceiling from water leaking, the bed had stains on the comforter. The one bed had stains on pillows. The lamp shades where upside down and did not fit. The TV did not work as well the WiFi when you called front desk they did not answer or when they did they said sorry nothing we can do. The bathroom had hair on the toilet seat and the sink it the shower has hair on curtain and it was disgusting. Nothing was cleaned and there was dirt and food on the floor by the beds not vacuumed this place had 4 star rating out of 5 I think the staff did that to get people to stay. It was horrible stay and would not recommend to my worst enemy!!!

Leisure Friends

6/10

Pleasant

20 Apr 2019

Shannon

The one staff person that was there wasnt very talkative or nice.. nothing was explained wasnt given wifi info or told about anything the hotel offered.. there was something gross growing under the desk in ny room.. stuff left in the hallways by staff and I was put on the 2nd floor when there was not many guests and i had 3 kids with me one of which was 5 months old I had to carry him and all his stuff up and down 2 flights of stairs my whole atay...

Family

10/10

Exceptional

19 Apr 2019

Verified traveler

Everything was great no problems at all would recommend to everyone

Leisure Self

8/10

Excellent

11 Apr 2019

Verified traveler

The TV was hard to find channels on and the door did not seal up tight wind came in around it

Business Partner

2/10

Poor

25 Mar 2019

Kimberly

Garbage

Room dirty, hallway smelled, trash from previous people in room. Not vacuumed.

Partner

10/10

Exceptional

18 Feb 2019

Valentina

Good stay

It was nice, good stay! Clean!

Family

4/10

Poor

29 Dec 2018

Verified traveler

Get what you pay for....

The door to the first room we got was stuck shut. The room we eventually got into the carpet looked liked it hadn't been vacuumed and the sheets were on the bed inside out. At one point the toilet kept running so I had to get up and jiggle the handle. But if you are looking for the cheapest room to spend a night it can work, just don't expect much.

Family