Name: Hotel Arctic
Address: Mitifik Luftavnvejen Ilulissat Greenland, Ilulissat, GL

6/10

Pleasant

17 Jul 2026

Nirav

The hotel location is beautiful and access to the city center where most of the tours start is a 20 -25 min walk, a taxi ride or the city bus. They do provide a free airport shuttle.
The staff was minimally helpful and customer service isn't their niche. Breakfast didn't match the class of the hotel. The restaurant did serve fantastic dishes and a buffet, both excellent. Service can definitely see improvement. Overall a 3/5.

Self

10/10

Exceptional

24 Jun 2026

Jeffrey

Very friendly staff. Fun stay.

Self

10/10

Exceptional

23 Jun 2026

Douglas

This is a very nice property with a few quirks. Our accommodation was an apartment overlooking a small lagoon with kitchen, ample living area, bedroom and nice bathroom. It appeared to be fairly new. From the living area was a small sunroom overlooking the water and icebergs floating by. Getting to the apt from the lobby was bit of walk over 40 stairs and an outside gravel area as it was detached from the main hotel. This made it difficult to move luggage, yet it was part of the charm. Breakfast was excellent. The property is a good, not level walk from town and there are ample taxis if walking becomes a chore. My wife and I highly recommend this hotel, but if you have mobility issues, stay in the hotel part, not an apt.

Family

2/10

Poor

17 Jun 2026

Jaymin

We booked Aurora cabin for 5 nights. The room and views are fantastic but the service was terrible

I informed the hotel before we arrived that we were vegetarians which they acknowledged but still left a meat sandwich in our room as a freebie

When my wife went to the reception to discuss this the lady at the receptionist wanted evidence that we had sent an e-mail, which was really disappointing

Even worse we had dinner in the hotel. The menu had 2 vegetarian choice which were OK. We mentioned we were staying 5 nights and asked if the chefs would be able to cook something else and we were told that was not an option. Interestingly the hotel had a vegetarian pasta salad in lunch menu. We asked if we could have that for dinner

Disappointingly we were told they couldn't do that. I cannot understand why any restaurant let alone a restaurant in 4 star hotel cannot accommodate such small request

Would not recommend the hotel based on service

Jaymin

Partner

10/10

Exceptional

15 Jun 2026

Roger

Beautiful setting. A long walk from town, but there is a twice hourly bus that makes it simple. Property is spread out, so get ready to haul your gear over gravel and stairs with zero offer of help from the staff. Decent breakfast.

Partner

6/10

Pleasant

15 Jun 2026

Tali'ah

It is probably the best hotel to stay in Ilullisat. It is clean in a good location, and the majority of the staff are good, except for the odd new person. The food though is quite poor, the selection is not great, and not great for vegetarians. They are inflexible to accommodate.

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

Richard

There's a lot of good stuff to say about this property. First, it's owned by Air Greenland so if your flight is canceled or delayed (as was ours), they put you up in this hotel, which is the closest one to the airport. The city bus, which only costs a couple bucks and runs every 30 minutes, actually stops in the parking lot. Too, there's a free shuttle to and from the hotel from the airport. The restaurant and bar are a real plus, but the breakfast buffet is the best one we had in 3 weeks in Iceland and Greenland. It puts all others to shame. The trick is to fill up there and save the cost of lunch before spending your life's earnings on dinner in Greenland.

The downside to the Hotel is that it's not close to the city center or restaurants which is either a short bus ride away or about a 20-minute walk. The Icefjord Center is completely on the other side of town and the grocery store is in the city center. Taxis are expensive (what isn't in Greenland) but readily available.

We loved the view from the room. All the icebergs floating outside the window were awesome. Too, the boat tours are about a 15-minute walk from the hotel.

The staff was particularly awesome in helping us when our flight was initially canceled and then significantly delayed the next day (typical Greenland weather). I'm a walker and there aren't that many hotels and restaurants in Ililusat. I really think Hotel Arctic is the best of the bunch.

Partner

2/10

Poor

03 Jun 2026

LEE

The only thing that’s good is the view! The rest is all terribly terrible, the staff not helpful, rooms are dirty & smelly, the website advertises amenities all false! Definitely not a 4 & half stars hotel. Will never be back.

Self

10/10

Exceptional

11 May 2026

JC

Fantastic hotel on the coast with great views on the icebergs. We stayed in a one bedroom apartment for 5 nights and it was excellent all around. The breakfast had a great range of choices. We highly recommend.

Partner

10/10

Exceptional

21 Apr 2026

Edward

I like the airport shuttle. Breakfast included. Great views from the room. The room is bit small for 2. Only 1 mile walking to the town center. Nice exercise room. Friendly staff.

Family

10/10

Exceptional

20 Mar 2026

Louise

Stayed in one of the cabins which was wonderful. Very spacious, heated floors and gorgeous views. The only downside was getting to the room, as they are outside you need to walk along the external footpath, parts of which are stone/gravel and very uneven to reach the wooden path. It was quite difficult getting a heavy suitcase up the stairs in the freezing cold.
Staff were friendly, food was excellent and there is also a free shuttle to and from the airport. Make sure you book with reception the night prior to departure. Approx 20 min to walk into town or you can get the bus or order a taxi at reception. The bus timetable is displayed at the reception desk.

Self

10/10

Exceptional

04 Mar 2026

Kathy

Panoramic aurora cabins are awesome. The views are superb. Well stocked, warm and unique.

10/10

Exceptional

25 Feb 2026

Nina

Great beds, wonderful breakfast, friendly and helpful staff, heated bathroom floor, and just all around great experience!

Family

10/10

Exceptional

21 Feb 2026

Paula

The rooms were nice and clean, the staff very friendly, but Martin the chef/server at restaurant Ulo was amazing! You can tell that he loves his job, he was very polite and cordial.

I stay 2 nights in the glass cabin and it was the highlight of my trip!

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Elmar

Absolutely unbelievable! The views from the glass cabins is stunning and a completely unique experience. The staff of the main hotel impeccably friendly and the food while pricey is excellent. We can’t wait to be back.

Elmar and Steve from Dallas

Partner

10/10

Exceptional

15 Oct 2025

Brent

Retaurants on premise

8/10

Excellent

12 Oct 2025

Y T

Glass cabin is nice but small

We stayed one night in the glass cabin. The view is nice but the room is quite small. During day time on a sunny day the room can get pretty warm. One other thing I didn’t realize before the stay was that any small LED lights at night are reflected on multiple glass panels which could be annoying for some. I would opt for a larger suite in the main building next time.

Partner

10/10

Exceptional

16 Sep 2025

Lisa

Each night we were able to watch a whale play in the bay with the sun setting behind it with beautiful icebergs. A very mice way to end the day. The hotel is just outside the town but it was easy to get in by taxi or bus.

10/10

Exceptional

19 Aug 2025

Jing

Nice view of the glaciers

Leisure Family

8/10

Excellent

18 Aug 2025

KYONG

Very good

Fjord view rooms are amazing.

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

Melody

The View was awesome from my glass window cabin! BEAUTIFUL!

10/10

Exceptional

22 Jun 2025

Sebastian

Great stay, would stay again if around.

Leisure Partner

6/10

Pleasant

10 Jun 2025

Jane

The view from the room and the terrace is fabulous

Leisure Partner

10/10

Exceptional

24 Mar 2025

Eugenie

Fantastic stay in Aurora cabin

A most beautiful view from the cabin. All the staff were brilliant. I love my stay here.

Self

8/10

Excellent

08 Jul 2026

Arnatsiaq H

Ajunngeqaat.
Isikkivigeqaaq najoruminarsuaarpoq eqqissisimasumiikkamilu nipinik tusaaffiunani.

8/10

Excellent

27 Jun 2026

Mads

Dejlig morgenmad, fine værelser

Business

8/10

Excellent

25 Jun 2026

Yuko

景色がとにかくすばらしく、ゆったり過ごせるホテル。食事は、朝食のビュッフェも、夕食のレストランもどれも美味しかったです。アパートメントは洗濯機が設置されていて、アクティビティで汚れた服をすぐに洗えて助かりました。ただ、日中の日差しでお部屋が温室状態になり、窓を開けると蚊が入るため、夏の白夜は、睡眠環境づくりに苦労しました。

Self

8/10

Excellent

13 Jun 2026

Pascal

Spektakuläre Aussicht!!
Personal ist freundlich aber leider nicht sehr flexibel.

Business

8/10

Excellent

12 Jun 2026

HIROTAKA

部屋が暑すぎる。それ以外は素晴らしい

Self

8/10

Excellent

07 Jun 2026

Hendrik

Gutes Frühs

10/10

Exceptional

06 Jun 2026

Flemming

Rigtig fint ophold med 2 overnatninger på selve hotellet og 2 overnatninger i panorama hytten.
Få ikke hytte 811, det lyder som alt vand og skyl kommer igennem under hytten. Heldigvis var kun få hytter beboet 😊.
Ellers en virkelig god oplevelse at bo i panorama hytten.

Partner

8/10

Excellent

04 Jun 2026

Morten

Fantastiskt läge med utsikt över stad, hamn och hav. Rummet var helt OK, med sköna sängar. Badrummet tyvärr opraktiskt med få avställningsytor.
Receptionisterna väldigt trevliga och hjälpsamma med allt. Kan tyvärr inte säga detsamma om restaurangpersonalen, som har mycket att lära när det gäller service och trevligt bemötande, oavsett om det gäller frukost eller middag.
Ett plus för shuttlebussen till och från flygplatsen.

Partner

2/10

Poor

01 Jun 2026

Pavia

helst tættere på byen
1
2
3

Friends_and_family Friends

10/10

Exceptional

11 May 2026

Susanne

Super sortiment 👌

Business

8/10

Excellent

08 Apr 2026

Jannik

Godt sted med fantastisk udsigt

10/10

Exceptional

06 Apr 2026

Niels

Rigtigt fint hotel med fantastisk morgenmad. Måtte vente lidt på lufthavn transfer da vi ankom men den var gratis. Der går citybus til byen ca, hver halve time. Koster 15 kr. man kan også gå ned i byen men hjem er bakken stejl.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Lars

Virkelig god mad

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Linda

Hotellet har den mest fantastiske udsigt. Man bliver afhængig af at vågne op til den hver dag.
Morgenmad er ok, ikke noget særligt. Men dog virkelig gode pandekager.
Værelset er rigtig fint. Jeg nød at bo der.

Self

10/10

Exceptional

23 Mar 2026

Jakob

Vanvittig lækker mad og den flotteste beliggenhed, især nordlys hytte

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Anitta

Ja den var virkelig god

10/10

Exceptional

03 Mar 2026

Lotte

Nydeligt hotel, skøn lejlighed. Begge med mageløs udsigt.

Friends_and_family Family

10/10

Exceptional

12 Jan 2026

Casper haahr

Det var en anderledes og eksklusiv oplevelse at ligge og sove i et glashus med sådan et smukt udsigt.

Partner

10/10

Exceptional

17 Dec 2025

Martin

Virkelig dejligt hotel, al personale meget venligt. Dejligt rent alle steder. Skønt værelse. Eneste minus var at der ikke var dobbeltsenge til rådighed med mindre man bestilte en hytte.

Partner

10/10

Exceptional

14 Nov 2025

Christina

Super service

Leisure Self

8/10

Excellent

01 Nov 2025

Karl Kristian

Dejlugt

Business

8/10

Excellent

26 Oct 2025

Jens Bech

Intet

8/10

Excellent

24 Sep 2025

Henrik

Dejligt hotel og god morgenmadsbuffet

Leisure Partner

10/10

Exceptional

23 Sep 2025

Mads

Rigtig godt

Partner

4/10

Poor

16 Sep 2025

Sabrina

Es begann damit, dass ich dem Hotel bereits 2 Monate bevor ich buchte, eine E-Mail schrieb und 2 kurze Fragen hatte zur Buchung. Als nach 3 Wochen noch keine Antwort kam, schrieb ich über Instagram und fragte wann denn eine Antwort kommt, diese kam dann 2 Tage später.
Richtig helfen konnte man nicht. Service gibt es hier absolut nicht. Wir buchten eine Nacht in einem normalen Zimmer, welches bereits sehr abgewohnt war. Der Wasserkocher war glaube ich von 1980. Die Betten sehr durch gelegen. Die Aussicht war allerdings super.

Beim Check in wurden wir so gar nicht freundlich begrüßt. Der ältere Herr sprach scheinbar kein Englisch oder verstand einfach nichts.

Es ist absolut kein check in vor der Check in Zeit möglich auch wenn sehr viele Zimmer frei sind.

Wir hatten nach der ersten Nacht noch 2 Nächte in den Aurora Cabins gebucht. Davon waren auch 4 frei. Also man konnte sie noch buchen. Dennoch mussten wir spätestens um 10 aus checken und konnten dann erst wieder 16 uhr einchecken. Absolut umständlich und hat nichts mit Service zu tun. Die Koffer ließen wir im Hotel. Dort stehen sie in einem Raum der für jeden zugänglich ist und nicht verschlossen war. Mit einem unguten Gefühl sind wir also den ganzen Tag unterwegs gewesen.

Wir zogen dann abends in die Cabin. Ja sie sind toll. Aber wer schon mal in Norwegen oder Island in solchen Cabins geschlafen hat wird enttäuscht sein. Sie war wirklich sehr klein. Es gab 2 Flaschen Wasser und 2 eingepackte Sandwiches. Keine hochwertig

Leisure Friends

10/10

Exceptional

27 Aug 2025

Ricardo

Great location, friendly staff, amazing food