Name: Best Western Plus Hotel Ilulissat
Address: Kaaleeraq Poulsenip Aqq. 4, Ilulissat, 3952, GL

2/10

Poor

18 Jul 2026

Ludwig

Staff is not wall trained to answer room anomalies in the most professional manner.

Partner

8/10

Excellent

13 Jul 2026

Kathryn

I arrived early and was told checking in was till 2pm which was okay, however other people checked in before me were told 2 pm but were still able to check in
The reception staff gave very brief answers on where things were eg post office, 15 mins walk down the road. Not what road or where to turn etc
Felt like more effort could be made to make people feel welcome.

Self

8/10

Excellent

08 Jul 2026

Awais

Very good location, comfortable beds
Very good view from roof top bar.
Although it was very crowded, we had to wait for the room for 2 hrs after check in time to be ready for us, they didn’t accommodate in a different room or meals or upgrade etc that’s usually common with things like this.

Family_with_children

10/10

Exceptional

10 Jun 2026

Karen

Fantastic staff! Helpful and attentive.

Partner

10/10

Exceptional

05 Jun 2026

Stojka

Very nice clean hotel, great dining, beautiful views, perfect location.

8/10

Excellent

31 Mar 2026

Louise

Spacious and clean rooms, well equipped for a relaxing stay. Lovely views of the bay from the top floor restaurant. Wide selection of food for breakfast, eggs can be made to order. Dinner was a decent meal and reasonably priced given the location. There is a shuttle bus to and from the airport which is free. Need to book with reception the night prior to departing. The two larger supermarkets are about a 5 min walk from the hotel. Also an easy 10-15 min walk to the icefjord center.

Self

10/10

Exceptional

06 Feb 2026

Justin

Staff amazing

Leisure Self

10/10

Exceptional

07 Dec 2025

Ayaka

立地が良い。スーパーやレストランが近い。Sermermiut Isfjord まで歩いて行ける。

Leisure Self

8/10

Excellent

29 Oct 2025

Henry Hin Wing

Central location

Leisure Partner

6/10

Pleasant

01 Oct 2025

Henry Hin Wing

Good

10/10

Exceptional

22 Sep 2025

Alan

Walking into our room we were greeted with a floor to ceiling window looking out over the town and the iceburg filled sea beyond. Exceptional.

Leisure

10/10

Exceptional

19 Aug 2025

Jing

Best hotel in town

Leisure Family

10/10

Exceptional

05 Aug 2025

Mairin

The roof terrace was fantastic

Leisure Friends

10/10

Exceptional

16 Jul 2025

Nawaim

Very nice

Leisure Family

4/10

Poor

29 Jun 2025

Krishna

We stayed for 4 nights at Best Western Inn Plus to explore Ilulissat. The positives - (a) hotel is located centrally and close to supermarkets and restaurants, (b) staff at the reception were nice and helpful. Biggest negative is the service at the restaurant. The staff make no attempt to accommodate vegetarians despite the fact that their website lists multiple options on the menu. They take a dinner reservation at 8:30 pm but majority of the menu options are not served and kitchen closes at 9 pm which they don’t mention when taking the order. The restaurant manager (Erin) was too busy and doesn’t even offer bread. The breakfast experience was even worse. One of the staff members (Jasmine) was super rude and bluntly says “you need to leave” just few minutes past 10 am. If you don’t allow customers to sit in the restaurant beyond 10 am then don’t allow them in at 9:55 am. Finally, they packed to-go breakfast one of the days with ham despite multiple confirmations that we are vegetarian.

Leisure Family_with_children

10/10

Exceptional

26 Apr 2025

zoltan

Nice hotel,right in the centre, the view from the rooftop restaurant is amazing

10/10

Exceptional

06 Mar 2025

Timothy

Great place to stay!

10/10

Exceptional

27 Jan 2025

Verified traveler

Very happy

Very central location. Great view of the water from the room. Clean room. Super helpful and friendly staff members.

Partner

8/10

Excellent

03 Oct 2024

rosivena

The rooftop restaurant nice for viewing aurora, friendly staff, easy walk to grocery & shopping, walking distance to tour operators

Leisure Friends

6/10

Pleasant

22 Aug 2024

Paul

Excellent staff and service. Gorgeous balcony views next to restaurant. Check out time is an issue, should be 11am and not 10am. Food is average.

Leisure Family

2/10

Poor

09 Aug 2024

Bennett

Find another place to stay

6/10

Pleasant

10 Jan 2024

Nancy

Room was spacious and clean. Breakfast buffet was bountiful and tasty. In heart of town so dining, shopping, and tour meeting spots all with in a 7 minute walk. Easy to get taxis if you want to eat at one of the high-end hotels on the outskirts of town. 15 min walk to icefjords, excellent hiking, sled dog area, and ice fjord museum.

Leisure Family

10/10

Exceptional

14 Nov 2023

Kitsum

Room is small and really expensive. Like the included breakfast, especially the local delicacy section.

Leisure Family

6/10

Pleasant

28 Sep 2023

Philip

This hotel has a good location and rooftop terrace for both seeing the northern lights (at the right time of year) and looking out over Disko bay. The room was large, clean and had a modern shower. Oddly there are no rooms in this hotel which come with a double bed, and the two single beds provided are comfortable but very narrow (90cm). You can push the beds together (we noticed when walking past rooms others have done the same) which should be sending a message to the hotel that bed configurations need to be changed.

Breakfast was excellent however we did not eat here in the evening as none of the meals on offer where vegetarian.

Leisure Partner

8/10

Excellent

31 Jul 2023

Margaret

I stayed at this hotel for 10 days due to the fact that my flight was cancelled and we were stuck for an additional 5 days waiting for the next available flight. I ended up having 3 different rooms because it was booked up and I kept having to extend. The first room was subpar. It was tiny, stuffy, and looked out over the entrance to the lobby. I heard every shuttle drop off passengers. I had to open the window because it was too warm and then had to shut it again because the mosquitoes came in. I never could get comfortable there. The second room on the fourth floor was lovely. It was an executive room and almost twice the size of my first room. It overlooked the water. My third room was nice, too; not as nice as the second, but almost as nice. It overlooked the water and was a good size. Ask for an executive room overlooking the water. The breakfast is expansive, and the food in the restaurant is good for lunch and dinner. The service is mediocre, but that seems the norm for this town. Some of the desk clerks are nicer than others, but generally acceptable. The workout room is very small with a decent array of weights and a good treadmill; but I can't imagine more than one person can work out at one time. The location of the hotel is the best; it's in the center of everything.

Business_and_leisure Self

8/10

Excellent

26 Jul 2023

Christopher

CK on tour

Decent hotel in the centre of town with a few bars and restaurants nearby. Good breakfast and great views from the restaurant on the 6th floor.

Partner

10/10

Exceptional

24 Jul 2023

Jessica

Comfortable, clean room & fantastic staff!

Leisure Partner

10/10

Exceptional

21 Jun 2023

Clare

Lovely hotel with the most fantastic views ever, both from the room and from the restaurant. Fast WiFi and a free shuttle to the airport. Hope to stay again.

Partner

10/10

Exceptional

31 Aug 2022

Pedro

Located in the city centre, rooms are great and the rooftop restaurant has a great view.

Leisure Self

10/10

Exceptional

25 Aug 2022

KA SENG

Best hotel in town

The best hotel in Ilulissat for sure!

Friends_and_family Family

4/10

Poor

05 Aug 2022

steven

Waited 8 hours for our room. Booked 6 months ago for 4 nights and given an room reflecting a booking for 1 night.

10/10

Exceptional

27 Jun 2026

Justa

Altid en god oplevelse at overnatte i Hotel Ilulissat.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Ann-Merry

Rigtig godt hotel.

Friends

8/10

Excellent

19 Jun 2026

Jacek

Die Zimmer sind recht klein, auch in den höheren Kategorien. Sitzmöbel eher ungemütlich.
Frühstück hervorragend mit tollem Ausblick. Die Dachterrasse kann jederzeit genutzt werden auch ohne etwas zu kaufen.
Lage mitten in der Stadt, Fussläufig zu allem.
Das Personal freundlich, bemüht, unaufdringlich

Partner

6/10

Pleasant

01 Jun 2026

Lena

Das Hotel liegt super und man hat aus den höheren Stockwerken eine tolle Sicht.
Allerdings lies die Sauberkeit sehr zu wünschen übrig, ebenso die Freundlichkeit/ Hilfsbereitschaft des Personals.

Family_with_children

10/10

Exceptional

29 Apr 2026

Jens

Alt var fint, men når nu bussen til lufthavnen køre kl 06:15, så vil det være dejligt hvis personalet ikke insisterer på at morgenmaden først starter præcist kl 06.00. Og ja I var venlig at have lavet en madpakker til mig.

Udover det, fungerer hotellet fint og morgenmaden er rigtig god.

Self

10/10

Exceptional

18 Apr 2026

Anne

Flott hotell. God frokost. Flott utsikt

8/10

Excellent

03 Apr 2026

Laura

Udemærket hotel. Flinke og rare personale. Kunne dog ikke hjælpe med hundeslædetur, men det viste sig at være let at skaffe ude i byen. Lige rundt om hjørnet faktisk.

Friends_and_family Family

8/10

Excellent

19 Mar 2026

Kaaleeraq

Det var hyggeligt

Self

8/10

Excellent

18 Oct 2025

Johan

👍

Friends_and_family Family

8/10

Excellent

12 Oct 2025

Linda

God lokation og behagelige omgivelser

Business

8/10

Excellent

26 Jul 2025

Christian

Das in den Reviews viel gepriesene Raumkonzept fanden wir doch sehr eng. Zugang zum Bett für eine Person echt schwierig, fast keine Ablagen im Bad und da man bei einer Grönland Reise doch einiges an Gepäck dabei hat viel zu wenig Platz für Koffer

Leisure Partner

8/10

Excellent

15 Jul 2025

ShuChen

很不錯！

Self

6/10

Pleasant

10 Jun 2025

Lena

Fint