Name: Mercure Hangzhou West Lake
Address: No 3 Zhonghe North Road Xiacheng District, Hangzhou, 310006, CN

Mercure Hangzhou West Lake

Hangzhou - Zhejiang · China

No 3 Zhonghe North Road Xiacheng DistrictView location

20 reviews shown

6/10

Pleasant

25 Oct 2025

William

Laundry machines. 20 min walk to West Lake.

Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride.

Friends_and_family Family

8/10

Excellent

23 Oct 2025

HANNAH

Location is good, 5-10 min walk to shops and restaurants. Hotel was very clean, hotel staff were good, didn’t get a chance to try the breakfast but room was very comfortable. Would stay again.

Business

6/10

Pleasant

02 Jun 2025

yasin

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Partner

8/10

Excellent

23 May 2025

John

Everything was as I expected, clean and neat with helpful staff.

Business Self

10/10

Exceptional

29 Mar 2025

Meiling

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Leisure Family

10/10

Exceptional

13 Jan 2020

Verified traveler

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

Friends_and_family Friends

10/10

Exceptional

26 Dec 2019

Verified traveler

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Friends_and_family Friends

8/10

Excellent

14 Dec 2019

Verified traveler

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

Leisure Friends

8/10

Excellent

10 Dec 2019

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Friends_and_family Family

10/10

Exceptional

28 Nov 2019

Junior

Nice, worth the price for stay. Clean as well. Eecommended

Leisure Friends

10/10

Exceptional

08 Nov 2019

Verified traveler

The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Leisure Family

8/10

Excellent

06 Nov 2019

Verified traveler

Great central location, clean tidy rooms. Definitely recommend

Business Self

4/10

Poor

30 Oct 2019

Verified traveler

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Leisure Family_with_children

10/10

Exceptional

17 Oct 2019

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.

Leisure Self

10/10

Exceptional

26 Aug 2019

Wayne

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing

Partner

8/10

Excellent

01 May 2019

Verified traveler

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!

Leisure Family

10/10

Exceptional

29 Apr 2019

Kady

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

Family

8/10

Excellent

24 Feb 2019

Verified traveler

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese

Business Self

8/10

Excellent

22 Feb 2019

Verified traveler

Last minute find in Hangzhou

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.

Family

6/10

Pleasant

15 Feb 2019

Raymond

Disappointed with the housekeeping and bathroom hygiene.

Family