RO
Room Only
Accommodation only. Meals are usually not included.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Grand Hyatt Hangzhou
Hangzhou - Zhejiang · China
Hubin Road, Shangcheng District, 28View location
8.6/10Excellent493 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort8.8/10 8.8
Condition8.6/10 8.6
Location9.8/10 9.8
Neighborhood9.4/10 9.4
Value8.0/10 8.0
Amenities9.0/10 9.0
See all ratings- Family hotels
- Business hotels
- Luxury collection
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Grand Hyatt Hangzhou
Situated directly on the West Lake, in the heart of the new lakeside pedestrian zone, this hotel offers convenient access to the business and government districts, as well as the entertainment area.
Xihu Tiandi and other scenic West Lake sites are within easy walking distance, along with various shopping and entertainment options.
Show less
Grand Hyatt Hangzhou is centrally located in Hangzhou, a 2-minute walk from West Lake and 11 minutes by foot from Wushan Night Market. This luxury hotel is 1.3 mi (2.1 km) from Wulin Square and 1.4 mi (2.3 km) from Broken Bridge.
Make yourself at home in one of the 388 guestrooms featuring refrigerators and minibars. Your bed comes with down comforters and premium bedding. Wired and wireless internet access is complimentary, and LCD televisions with satellite programming provide entertainment.
Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries. Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room.
For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Cleaning and safety
Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
-
Special Instructions
This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately CNY 198 per person
- Airport shuttle fee: CNY 550 per vehicle (one way)
- Rollaway bed fee: CNY 292.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Chinese (Mandarin)
Nearby attractions
West Lake
0.2 km / 0.1 mi
No.2 Park
0.3 km / 0.2 mi
Hangzhou Jiali Center
0.8 km / 0.5 mi
Wushan Night Market
0.9 km / 0.5 mi
Zhejiang University First Affiliated Hospital
0.9 km / 0.6 mi
Wulin Night Market
0.9 km / 0.6 mi
Xihu Tiandi
1 km / 0.6 mi
Broken Bridge
1.2 km / 0.8 mi
Beishan St
1.2 km / 0.8 mi
China Academy of Art
1.3 km / 0.8 mi
Westlake Yintai Commercial Center
1.5 km / 0.9 mi
Former Residence of Sha Menghai
1.6 km / 1 mi
Phoenix Mosque
1.8 km / 1.1 mi
Wulin Square
1.9 km / 1.2 mi
Liulang Wenying Park
1.9 km / 1.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2018
- Total number of rooms: 386
- Number of floors (main building): 8
- Twin rooms: 238
- Double rooms: 148
- Suites: 23
- Connecting rooms
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
Show 81 more facilities & services
- Visa
- City centre
- Wheelchair-accessible
- Car parkExtra charge
- Garage
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fiExtra charge
- Car hire
- Valet parkingExtra charge
- Airport ShuttleExtra charge
- Room service
- Laundry service
- Launderette
- Medical service
- Bicycle hire service
- Day-care centre
- Multilingual staff
- 24-hour securityExtra charge
- Bellboy service
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Newspaper stand
- Supermarket
- Shop
- Garden
- Bicycle storage
- Concierge
- Sun terrace
- Gym
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant
- Non-smoking area
- Smoking area
- Highchairs
- Banquet hall
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Sun loungers
- Parasols
- Kids’ club
- TV lounge
- Theatre / auditorium
- Nightclub
- Pub
- Sauna
- Steam bath
- Hot tub
- Solarium
- MassageExtra charge
- Spa treatmentsExtra charge
- Hairdressing salon
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Continental breakfast
- Buffet lunch
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Special dietary options
- Non-smoking establishmentExtra charge
- Aerobics
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
TWIN GARDEN VIEWTWIN • GARDEN VIEWTWN.GV-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.GV-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room WITH VIEWSRoom • WITH VIEWSROO.WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLUBDouble or Twin • CLUBDBT.CB-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin CLUB
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: DBT.CB-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room LAKE VIEWRoom • LAKE VIEWROO.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE GRANDSUITE • GRANDSUI.GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
SUITE GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND
Adult and child limits apply within the room's total guest limit.
Room code: SUI.GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN STANDARDTWIN • STANDARDTWN.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: TWN.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin LAKE VIEWDouble or Twin • LAKE VIEWDBT.LK
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBT.LK
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXE TWO BEDSRoom • DELUXE TWO BEDSROO.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE LAKE VIEWDOUBLE • LAKE VIEWDBL.LK-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.LK-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLUBDOUBLE • CLUBDBL.CB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE CLUB
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN GUEST ROOMTWIN • GUEST ROOMTWN.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: TWN.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room TWO BEDSRoom • TWO BEDSROO.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE GRAND DELUXESUITE • GRAND DELUXESUI.DX-GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
SUITE GRAND DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- GRAND DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: SUI.DX-GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CLUB GRANDTWIN • CLUB GRANDTWN.CB-GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN CLUB GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB GRAND
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CB-GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE GARDEN VIEWDOUBLE • GARDEN VIEWDBL.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CLUBTWIN • CLUBTWN.CB-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN CLUB
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CB-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SINGLE DELUXE TWO BEDSSINGLE • DELUXE TWO BEDSSGL.2B-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
SINGLE DELUXE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Room type
- SINGLE
- View / characteristic
- DELUXE TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SGL.2B-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room GARDEN VIEWRoom • GARDEN VIEWROO.GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.GV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-8
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-8
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CITY VIEWTWIN • CITY VIEWTWN.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CLUBRoom • CLUBROO.CB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room CLUB
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLUB
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CLUB WITH VIEWSRoom • CLUB WITH VIEWSROO.CB-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room CLUB WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CB-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 36 m²DBL.ST-1
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room amenities
- Internet access
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE STANDARD
Room photos
1 photoSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 36 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Room amenities
- Internet access
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin GUEST ROOMDouble or Twin • GUEST ROOMDBT.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: DBT.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLUB WITH VIEWSDOUBLE • CLUB WITH VIEWSDBL.CB-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE CLUB WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBT.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin CLUB KING BEDDouble or Twin • CLUB KING BEDDBT.CB-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLUB KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Double or Twin CLUB KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- CLUB KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.CB-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN CLUB WITH VIEWSTWIN • CLUB WITH VIEWSTWN.CB-WV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN CLUB WITH VIEWS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLUB WITH VIEWS
Adult and child limits apply within the room's total guest limit.
Room code: TWN.CB-WV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLUB GRANDDOUBLE • CLUB GRANDDBL.CB-GD
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB GRAND
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE CLUB GRAND
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLUB GRAND
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CB-GD
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN LAKE VIEWTWIN • LAKE VIEWTWN.LK-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN LAKE VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- LAKE VIEW
Adult and child limits apply within the room's total guest limit.
Room code: TWN.LK-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CITY VIEW KING BEDDOUBLE • CITY VIEW KING BEDDBL.CV-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
DOUBLE CITY VIEW KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CITY VIEW KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.CV-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
TWIN DELUXETWIN • DELUXETWN.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
TWIN DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: TWN.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room CITY VIEWRoom • CITY VIEWROO.CV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityGrand Hyatt Hangzhou
Room CITY VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CITY VIEW
Adult and child limits apply within the room's total guest limit.
Room code: ROO.CV
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Grand Hyatt Hangzhou
100
reviews shown
Leia
Amazing property! Fabulous room with all the amenities. Breakfast was also amazing. Would definitely stay here again!
OBED ISAI CASTILLO
Awesome view, clean and very friendly staff
Chyi Lin
Location is perfect - right in front of the West Lake. The view is amazing. The staff are very helpful and friendly.
Just allow a bit extra time when calling taxi as it is always traffic jam near the hotel (as it sits in the middle of the tourist landmark).
Just allow a bit extra time when calling taxi as it is always traffic jam near the hotel (as it sits in the middle of the tourist landmark).
gong
lobby looks very nice. room and bed a bit small
qi
lots of amazing carts selling crafts and food, being close to West lake is a plus too.
Weiliang
The room is big, the staff is very helpful. The breakfast is excellent.
Vivian
The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.
Ernest
The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!
Tracey
A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.
King
Excellent lake view and good breakfast
RAY
This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.
Rayson
There were shut stain in the toilet bowl when we check in.
The room was also not ready by 3pm.
The room was also not ready by 3pm.
KuanKhengCandy
Great customer oriented service!
Corinna
Great location! Excellent service!
Joanna
It was a great stay! Felt welcome from the moment I step in! Suggest to upgrade to have the lake view. U will not regret it. The rooms were clean and the staff are all very friendly. Worth the price tag!
CHONG
Nice room. Superd location
Lucy
Location excellent, well trained staff
George
Nice location with good service
Sheng
Great view and great experience
Martin
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
SHEN
Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
SHI
Everything excellent during our stay at the hotel.
Maria Celina
Good. Very good location.
Michael
Excellent location on the lake. Third time staying at this location.
Hoi Ching
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Malcolm
Lake veiw was more a roof than lake
David
The area is beautiful
Jeff
Good location to west lake.
Jordick
The room lighting is too bright
The lighting in the room is too bright. No light dimmer.
WEILIN
Smoke issue bored me
My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Faustina
Luxury hotel with superb location
Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Mingya
It’s in a very good location and good service!
Yee Kok
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
YAOCHAO
Good location to Xihu.
Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Joey
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Huan
A 5-star facility in the best location in Hangzhou with services that match its class!
simon
Good
Yanlong
It is okay but so so , old
Meigan
Hotel is basically fine, and despite excellent location it is quite overpriced for average service and quality.
VINCI
Excellent location, nice view, room tidy and clean. Got discount for hotel Chinese restaurant.
Verified traveler
Awesome location and service. Loved it.
Connie
The location of the hotel is good, next to the West Lake and walking distance to dining places, shopping and a subway station. However, there is a night market right outside the hotel and it is extremely crowded and noisy.
The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
The staff are friendly and helpful. Hotel is clean and in good condition. Size of room is standard and Ok.
Juan
Excellent location. Food at restaurant was delicious, massage was great.
shuou
Nice view close to the lake, great front desk service. however smoke outside hotel decreased level of hotel.
Tiong Ho Brad
very hot rooms (27C), and they do not know how to reduce the temperature. But they do manage to change a room for me, but I need to open the door to let cold air to come in.
They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
They are very slow to refund the deposit. I left the hotel 3 days ago, they still have not yet refund my deposit yet.
Bernhard
Poor customer service
After one week my room deposit is still not refunded. No one can tell me when this will happen or tried to solve the problem at site on my check out. Everything got excused to banking problems. This kind of behavior or service with such an issue i would expect from a low level hotel chain, but not from an exquisite house like hyatt, this matter should be able to solve right away. Very very disappointing.
Marie Luise
Nice location
Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Roy
It’s a fantastic facility and even better location.
I would highly recommend it to anyone and everyone!
I would highly recommend it to anyone and everyone!
Verified traveler
Staff was super helpful with train tickets and internet purchases, especially Ollie Xie. Pool was good size, about 25 m, but only 3 lanes without crowding because of its configuration.
Jongwon
Excellent hotel
I’m very much satisfied
Joseph
Need to do a lot more to protect the brand.
Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.
JANE
Very bad experience and I should get at least ½ refund for the money I paid!!!
James
The actual hotel itself was quite nice, The service was actually pretty poor, if not outright bad. Asked about times things opened 2x and they were wrong both times. Took 6x to get coffee one morning. I have stayed at Hyatt’s maybe 200 times, and this was really off.
James
Great stay
Verified traveler
Perfect location. Extremely friendly and helpful service. The rooms were laid out very well with many usb connections throughout. We had a garden patio which we really enjoyed.
Verified traveler
Disruptive construction around the hotel
1. The reception staff, while polite and friendly, had zero knowledge of the local areas and streets around the hotel. I asked two people about a street nearby and both responded by saying they were not from here...
2. The local area has MAJOR construction that has been going on for months, and is expected to continue for the next months. This is causing serious problem getting around. I wish I knew about this before hand, which would have definitely affected my choice of hotel during this stay
2. The local area has MAJOR construction that has been going on for months, and is expected to continue for the next months. This is causing serious problem getting around. I wish I knew about this before hand, which would have definitely affected my choice of hotel during this stay
Li-Ling
The hotel is nice and very modern. It’s just next to west lake which is very convenient for tourist. We had a great diner in their Chinese restaurant. But the room is very small and has only two twin beds. I booked a room for 3 adults (my mom, my daughter and myself), ended up my daughter slept in the sofa.
Verified traveler
The round coffee table is too big in the room. The lobby is very nice.
Narayanan
Amazing stay!
An amazing hotel with fantastic food, room and views. Access to attractions was a plus from here. Can’t recommend enough about the service by the staff here. The club lounge was a bonus, to watch the sunset by the lake. Definitely a highly recommended hotel!
Jianwei
Perfect location with good food and shopping.
Michael
The hotel is at a great location. Next to the West Lake, in front of the plaza where musical fountain is performed nightly. Do not miss it. Beautifully designed room. Many details show us that the designer also paid great attention to what customers might use, not just give us a pretty looking room. Wonderful staff, from our arrival to departure, are very well trained yet so natural. My wife and I promised each other to come back here and stay longer next time.
Alan
overall ok, under renovation, lift one side only
The hotel is under renovation currently so it is noisy during the day, the distance from lift to hotel room is also really far so it is a little bit of walk for my parents.
Tom
doing lobby construction, no body told me when I book this hotel, smell's bad. If I got this notice before, I won't book it.
E.
There was construction going on during my stay and every time I took the elevator I could smell the sewage smells wafting in from (presumably) the construction activities. The breakfast selection (especially the western options) was limited and corridors were not well air-conditioned. Those were the negatives. However, the positives (location, regency club, hotel staff) far outweigh the negatives. I will stay here again, and I am positive the updates they are doing will bring the place back up to its usual self.
Verified traveler
nice location, good stuffs, good room, but a little noisy coz zero distance to west lake with lots of tourist
Verified traveler
It is a nice and good hotel, clean and staffs are good & professional.
RichardGu
This was one of my worst hotel experiences. My family arrived in the hotel and was given a room reeked of smoke. We immediately called and was given another room, which smelled funny. I couldn't figure out what it was. The next day, it was raining in Hangzhou and it was leaking water through the bay window. I then realized the funny smell in the room was mold. I was so mad and called the front desk. They changed us to another room which seems to be normal. Then our room card did not work for a period and we have to have someone come up to help us open the door. After all these drama, we planned to go out for food, the safety box stopped working and we called the hotel again. After 20 min, a repair guy was sent to the room, he clearly was a smoker and smelled bad. He told us the battery was bad and needed to be replaced and he would need to go get those. We wasted another 1 hour till all was fixed. So many drama. The hotel facility is in a bad situation, every piece was breaking down. The gym was in the basement with no view at all. One of the days the basement was rented out for an event with hundreds of people walking around while i was using the gym. One of our worst experiences by far.
Verified traveler
Disappointing this time.
Construction noise and lobby renovation was disappointing. Workout facility needs updating. Lounge horrible smoke smell.
Verified traveler
My favorite hotel in Hang Zhou
Its always nice to stay in this hotel. Great location on West Lake.
Damon
It was fine, I stayed here a few years back and it seemed to be nicer than this recent stay
Louis
Experience in Hangzhou
I like about the location and foods around the area. However, we do not know the hotel is under renovation. The booking agent or hotel should have indicate that the area is under renovation when we made the reservation.
Rowena
Gorgeous location
Great 25m swimming pool. Perfect location for West Lake viewing. We walked the lake in 3hrs. Also recommend the lunch time buffet.
Louis
Hangzhou Stay
great location
Laurel
Great hotel, lovely setting, fantastic service
This hotel was just great. I travel all the time and this is now my favorite hotel! Julie at the front desk was incredibly helpful, the pool is gorgeous, perfect for laps, gym very good, restaurant and room service wonderful. Stay here!! It's location is so scenic, on West Lake which has a walking path around temples and historic sites. I was the only Western tourist I saw, lots of fun interactions with locals.
Verified traveler
Good Location on West Lake within tourist area.
Typical Hyatt hotel with stylish and modern public areas. The bedrooms are clean and well maintained although now ready for some modernisation. Staff are extremely helpful and nothing is too much trouble.
Curtis
No Longer a Five-Star Hotel
This hotel is no longer a location of choice for me. I have stayed here three times but will not do so again. It still charges 5-star rates (193 RMB for breakfast) but is by no means a 5-star hotel. Compared to other hotels I have stayed at in China this one is certainly second-rate. Most troublesome was the poor quality wireless. While other Chinese hotels seem to have significantly improved the wireless available for guests in the last year, this one remains very poor.
Rodney
Luxury on West Lake
Great high-end hotel right on the West Lake. Terrific shopping district.
Tiffany
5-star location, 3-star hotel
The cleanliness of the room is disappointing. I wonder if they vacuum the room. The room is so dated overall.
Verified traveler
a gem on the lake
It's beyond expectation. Despite being older and smaller, the service and maintenance of the hotel is up to international standard. Location is unique, spot on the lake and surrounded by central shopping areas.
Ciel
Business traveller, this hotel cannot be beat!
I love this hotel!! Somehow ever time I stay, it ends up being a holiday of sorts, and it's crazy busy. (like-you've never seen an area so busy) The first time I stayed, we were unable to get a taxi to the train station because of how many people were there, so the concierge walked with us 3 blocks to the train station, bought our tickets, gave us a subway map, walked us through how to reach the station, got us THRU SECURITY, and then let us go. Who does this??!! Their service is impeccable. There was a mixup with my room reservation (In China you MUST choose smoking/non) and they immediately upgraded me without question. PS. The buffet is to DIE FOR. The local area is perfect, every time the concierge matches me with a driver (taxi, 80RMB/hr) to play tour guide driving me around to each destination I've noted. I'll never stay anywhere else when in Hangzhou. I always book thru Hotels.com, and don't even have a Hyatt #, but yet they still treat me so wonderful. The location can't be beat, shopping, food, culture, the lake, morning walks, it's my favorite place!! Don't hesitate!
Jean
The best!
It's always the best to stay at this hotel. A great location! Lake front view! Shopping! .......
Verified traveler
Great location, outdated facility
Picked this hotel primarily for it's location and Hyatt brand. When we checked in the room was a little bit musty so we need change room. Some stains on the back of a chair not cleaned up. The interior of the room looked nicely maintained but outdated. Bed size as \"Twin size\" was really like \"Twin size\" in US, very small size.
Hotel locates right next to West Lake we walked to ferry terminal within 5 minutes. The night music show is just outside the hotel front. Staff were very nice and helpful, with some of them been very fluent on English, but just a few, not most them. We requested wheel chair and first aid supplies for unexpected injury. The hotel had them and very accommodating. We felt well served.
The hotel was preparing for G20 Summit so there were lot of construction noise and one Army with riot gear stand right in front of the lobby. Summing pool is in the big circle out front and it's the kids' favorite part of hotel.
Hotel locates right next to West Lake we walked to ferry terminal within 5 minutes. The night music show is just outside the hotel front. Staff were very nice and helpful, with some of them been very fluent on English, but just a few, not most them. We requested wheel chair and first aid supplies for unexpected injury. The hotel had them and very accommodating. We felt well served.
The hotel was preparing for G20 Summit so there were lot of construction noise and one Army with riot gear stand right in front of the lobby. Summing pool is in the big circle out front and it's the kids' favorite part of hotel.
June
Great Location ! fantastic view from room
The hotel locates beside west lake and near business district. Easy access to all sightseeing places, restaurants and shopping centers. The hotel itself is very neat and well maintained. Lake view room is definitely worth paying extra money.
Verified traveler
Excellent location! Close to west lake and major shopping.
Loi
Excellent hotel in a great location
Hyatt Recency hotel is excellently located by the beautiful West Lake. The staff are friendly and can speak good English.
ku
Good location / convenient / shopping / sighseeing
Hotel rooms size was good but hotel condition a bit out dated -
very good location -
Hotel service very good -especially front deck n bell service
very good location -
Hotel service very good -especially front deck n bell service
STEPHEN
Construction sight!
Very disappointed. Been going to Hangzhou more than 15 years. 1st and last time here at the Hyatt.
Cheri
We had a lovely lake view.
A very elegant hotel. We liked the apples left in our room. The lake view was lovely. Upon check out I had our flight tickets printed which was a very big help and peace of mind.
lmh
The room is small and pretty old.
I order thru. Expedia.com at condition with lake view but when we registered at the time, they didn't give us. The room is very small and no view rooms. I emailed to Expedia.com , no replied.
Mark
Nice hotel with good location
Good location with the West Lake next to the hotel. No problem finding the hotel.
Verified traveler
Very near to west lake
Overall not what I accept. Hyatt is the a very high star hotel but not for this I rated is.the aircon warmer is not working well at this 8 degree whether
David
Great Experience in Hangzhou
Stunning hotel with exquisite service. Amazing rooms right on the lake. Hard to beat anywhere in the world.
Verified traveler
Very enjoyable
Verified traveler
Executive Room
We were in a top floor executive room. Excellent view of the lake and the executive lounge was excellent
Matthew
Expensive and tired but good location
Expensive and average service and in need of a makeover but good location
SiewPY
Wonderful Team at Hyatt
Stayed in Hyatt for 4 nights during my trip to Hangzhou. Experienced excellent service with a smile from Reception to Concierge to Cleaning Ladies. Reception and Concierge staff were very professional and able to give detailed and useful information for the many queries that we had.
Location is excellent - just in front of West Lake. We were given a complimentary upgrade to a Lake View Room on our last day of stay.
Location is excellent - just in front of West Lake. We were given a complimentary upgrade to a Lake View Room on our last day of stay.
Verified traveler
Great location
Everything was good except for dining.
Jean Lee
Enjoyed our stay at Hyatt regency , Hangzhou
We were a party of six, with 3 elderly's age ranging from 66 to 85. The location is excellent, just in front of West Lake. The rooms are spacious. The breakfast spread was good.
Verified traveler
Very nice hotel I would recommend people to stay there the stuff is wonderful the food is great it is right in front of the lake the lake is beautiful and nice stores near the hotel walking distance
Verified traveler
Upgrade to club was very worthwhile
TheThe clun
the
the
Location & surroundings
Grand Hyatt Hangzhou
Hubin Road, Shangcheng District, 28, Hangzhou, China
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Grand Hyatt Hangzhou
39 hotel photos
