Riad Sapphire Spa

Morocco , Marrakech
MARRAKECH, 3 Kaa Akhlij Sidi Ben Slimane Kaa Sour Medina 4000
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75 reviews shown

10/10

Exceptional

13 Nov 2025

Maryam

The riad was beautiful and exceptionally clean, with charming Moroccan décor and a touch of French elegance. We stayed in the junior suite, which was absolutely dreamy. The rooftop terrace was a stunning spot to watch the sunrise and sunset, with views of the Atlas Mountains in the distance.

Breakfast was freshly prepared each morning and absolutely delicious. After long walks exploring the city, the small pool was perfect for dipping our tired feet and relaxing. The riad is ideally located — everything is within walking distance.

Abdolah and Idris were wonderful hosts, always warm, attentive, and eager to make our stay as comfortable as possible. The housekeeping staff were lovely too, constantly ensuring the place remained spotless.

Overall, our experience was excellent. We’re so grateful to the entire team for their hospitality and hope to return very soon! Maryam & Essi

Leisure Partner

10/10

Exceptional

12 Nov 2025

Angela Lynn

The Riad was clean and quiet. Staff was wonderful, very helpful and courteous!

Leisure Partner

10/10

Exceptional

08 Nov 2025

Cecily

Our hosts and breakfast were great. Nice and clean also very attentive to our needs.

10/10

Exceptional

19 Oct 2025

karim

Excellent staff -Abdo, Driss and the entire staff are magnifique people very professionel, and kitchen staff makes excellent breakfast thank you all. Karim

10/10

Exceptional

13 Oct 2025

Glenn

Excellent place and great staff

10/10

Exceptional

17 Jul 2025

Rosemary

Raid sapphire

It was quite clean and staff polite and warm. Nothing was to much for them . The raid manager arranged our daily transport and gave information on things to do.
This is a place we would go to again

Friends_and_family Friends

8/10

Excellent

13 Jun 2025

Zakia

Pros: Good service. Riad staff picked us up and dropped us to the roads for pickup service.Great breakfast. Packed up take away breakfast on our tour days. Clean but small room and a clean riad. Room cleaning was great. Google map works for navigation within Medina.

Cons: Location within Medina we didn't like. Too many alleys. Price for food is definitely for tourists. We didn't eat there except breakfast.

Leisure Partner

10/10

Exceptional

20 Apr 2025

Suzanne

Staff were exceptionally good- from the cleaning staff who kept it immaculate, chefs and waiting staff who provided excellent and beautifully presented food and finally out two hosts who were helpful, courteous and attentive- highly recommend

Leisure Partner

10/10

Exceptional

01 Apr 2025

Joel

I had a great stay! The Riad was lovely with great staff that demonstrated excellent hospitality.

Leisure Self

10/10

Exceptional

23 Nov 2024

Helena

Solo Traveller at Riad Sapphire and Spa

Riad Sapphire and Spa
Located away from the hustle and bustle of the Medina in one of the side streets. A lovely way to experience local hospitality. A nice, very clean and spacious environment, with great staff at all levels who were always ready to please. Fantastic for lone female travellers where personal security is made a priority. The inclusive breakfast is really substantial and even though a small establishment, freshly cooked lunch and delicious evening meals are available to order. The luxury of an in-house Hammam and Massage facility meant I did not have to travel far to experience some self indulgence. My thanks to Driss and his team for making my stay here a safe and pleasant one 🙏 Highly recommended!

Self

8/10

Excellent

02 Nov 2024

Helen

The only reason I gave this beautiful Riad a 4 star was because of the location other wise, a fantastic place to stay. Hosts and staff very friendly and the breakfast wonderful.

Leisure Family

10/10

Exceptional

29 Sep 2024

Verified traveler

Friendly host, nice and clean room. Pretty riad.
Walkable to the YSL musee in about 20min+, AC is cool enough, although the bath sink was not draining well but overall we are quite happy with our stay.
Recommended!

Friends_and_family Friends

10/10

Exceptional

31 May 2024

Verified traveler

Convenient and Safe

Stayed 6 nights at the Riad for our Marrakech trip; no regret at all as location is convenient; near the popular pick-up point for all tours/trips arranged.
Riad is cosy with a roof terrace & pool.One can really experience what a riad is.
Drizz is really helpful and provide very comprehensive information about the areas/attractions. A very gentle and courteous gentleman that you could hardly encounter at service industry these days. Abdo has been helpful while Drizz was not around also.
Breakfast served everyday; of which were healthy and rich. Lady staff are cheerful and courteous; always extend assistance whenever needed.
Highly recommended for any tourist to Marrakech !
p.s. Drizz was very sick when we checked out; hope he could recover swiftly. Regards/Sarah

Friends_and_family Family

10/10

Exceptional

29 Apr 2024

Tina

An unforgettable stay! From the moment we arrived, Driss, the hotel manager, made us feel like VIPs. The hotel's amenities were top-notch, from the tranquil courtyard to the rooftop terrace with panoramic views. The breakfast was also really good, showcasing local flavors with flair. Plus, the location was perfect, close to all the attractions yet nestled in a tranquil neighborhood. Highly recommend this hotel!

Leisure Friends

2/10

Poor

14 Mar 2024

Jason

This property is the worst! They never consider that the customer medical emergency that we had to cancel prior to arrival but didnt want to refund the money you paid because they said its already booked even with hospital and doctor’s certificate. Absolute scam and greed. Considering expensive rate per night. There are better Riads around for sure and not as greedy as this property.

8/10

Excellent

21 Oct 2023

Richard

Really good Riad

Very happy with our stay at Sapphire Riad,the property itself is lovely. Quiet, clean and an oasis
of calm after the chaos of the Medina.
No more than 25 minutes by taxi from the airport and at the north west side of the
Medina,within walking distance to all the major sights but we did get a taxi back to the Riad
from the Fnar square on one occasion as it was very hot. Taxis are cheap-if you haggle!
We were greeted by the wonderful Abdo who served us Mint tea and delicious cake on arrival
and throughout our stay was always on hand,along with his colleague, to assist in any way he
could, including ringing a local restaurant to book a reservation. Nothing was too much trouble.
The bedroom was lovely and spacious with a walk-in shower and very efficient air-con, there is
a small plunge pool and several delightful quiet public areas to sit and also a roof top terrace to
sit in the sun if preferable.
Breakfast was particularly impressive, beautifully presented with a huge array of delicious
savoury and sweet items which varied everyday (the chocolate cake was particularly good!) all
served by the delightful staff.
We would not hesitate to stay at this Riad again and highly recommend

Partner

10/10

Exceptional

05 Oct 2023

Rachel

Highly recommend for a comfortable, central stay!

A superb stay at the Road Sapphire. Special mention to Chris who was an incredible host. Absolutely nothing was too much trouble for him! They fixed my mother in laws uncomfortable trainers and sourced me safety pins for a flappy dress. Amazing service all round!

Friends_and_family Family

10/10

Exceptional

24 Jul 2023

Lisa

Abdo and his staff were amazing. They greet you at the taxi stand and walk you 4 minutes through the maze to the Riad. It was so authentic though. The Riad is beautiful and well maintained. They treat you to tea and cake upon arrival. The meals were delicious. The Hammam Bath is not to be missed. I have no complaints.

Leisure Partner

10/10

Exceptional

07 May 2023

Mark

Highly recommended Riad

An excellent riad, calm and quiet, in a great location. Abdo and Driis who run it are both very helpful, with well organised airport transfers, directions around Marrakech etc. The riad is absolutely clean throughout, very well cared for by them and the other staff. We had the delicious breakfast on the roof space/terrace where you can also relax in the shade with a cold drink. The hour massage in the spa room was excellent.

Partner

10/10

Exceptional

28 Apr 2023

Saffron

Property was beautiful, peaceful, clean, well decorated, spacious

Leisure Family

10/10

Exceptional

14 Mar 2023

Melissa

We were greeted by staff to escort us to Riad. Made us feel welcome, safe and helped us with everything. The complimentary breakfast was amazing!! Definitely recommend this property!!

Leisure Friends

10/10

Exceptional

04 Mar 2023

Abby006

Was a lovely Riad in the center of the Medina. The staff were so friendly and lovely, I cannot put into words, so friendly and welcoming and very helpful. The workers just made the experience. The room was lovely and clean and very big the only down side was I couldn’t get the shower onto a perfect temperature but that was probably just me😂overall lovely Riad and lovely people. Highly recommend :)) xx

Leisure Partner

10/10

Exceptional

23 Jan 2023

Dasmit

The Riad was perfect! We loved our room - they were really clean and spacious! The details put into decorating the Riad are impeccable. The breakfast was awesome as well and customized to our taste for no additional cost.

Abdullah was very responsive and made our stay amazing! We didn't have much of a plan coming into Marrakech and he helped us with every part of our stay. Very honest and genuine staff, made our stay great!

Leisure Partner

10/10

Exceptional

08 Jan 2023

Prof Dr JR

The Riad staff is exceptionally friendly and helpful. We felt extremely well taken care of. It was a pleasure to stay there. It is also an experience to stay in a Riad compared to Hotel.
After the initial surprise to get there from the Taxi drop off at Sidi Ben Slimane
(ask them to pick you up - best option
or, if you are a seasoned traveler follow the sign to Dar Zellij, ask along the way, then just before take a left then 25m or so is a foot with the name plate)
the Medina becomes familiar to you and people start recognizing you and are dry kind.
Do not try to find your way from the other side - really tough. Again, the staff is very helpful and will guide you whenever you need it.
Breakfast really good and they vary the menu ever day.
The ambiance is welcoming and nice.Good smell as well.
The bed we had was very comfortable and we slept well until late every morning.
In summary, we can recommend the place whole heartedly and point out the staff as exceptional.

10/10

Exceptional

12 Mar 2022

Verified traveler

Fabulous place, walking distance to many places

the most relaxing experience, felt like we were staying at home.

Abdul really really looked after us

Friends_and_family Friends

10/10

Exceptional

08 Mar 2020

David

Staff extremely helpful. Place very quiet. Overall a great experience.

Leisure Family

10/10

Exceptional

01 Mar 2020

Verified traveler

What a find! A beautiful riad in the perfect location to explore this amazing city. The hospitality of all the staff ensured that we had a wonderful week exploring and discovering the delights of the city and the Atlas Mountains.
From the moment we were collected we knew we were going to enjoy our first trip to Marrakech. The riad‘a kitchen produced a delicious range of traditional Moroccan dishes; the breakfast certainly set us up for the day! Our room was delightful as were the sitting areas, both in the cool courtyard area and the roof terrace, with everywhere exceptionally clean.
If you’re looking for somewhere to stay in Marrakech I can definitely recommend the Riad Sapphire.

Leisure

6/10

Pleasant

27 Nov 2019

Bssskkkiii

Overall, our stay at the Riad Sapphire was fine. However, there were a few things that I need to point out: as travelers WiFi is extremely important and the signal for our room was non-existent. This was very frustrating and made researching restaurants, etc challenging. Our room was very narrow and had low ceilings, unlike our friends who had much larger rooms, and always felt damp like after showers and never circulated throughout our stay, even with the windows open. Speaking of windows, one of ours (on the first floor) didn’t lock. So there’s that. Location was ok; it was near enough to where taxis congregate, but also is not in a great part of town. So coming and going to the Riad you had to be alert. Service was good and we enjoyed the breakfast.

Leisure Friends

10/10

Exceptional

29 Oct 2019

Stephen

Excellent riad

Partner

8/10

Excellent

27 Oct 2019

Greg

My first stay at a \"riad\". Each room (our group had 3) was tasteful and had what was necessary. It isn't a super-high-end experience, but the rooms are fine. Importantly, the A/C worked fine. The riad staff was pleasant, though the main host wasn't over-the-top helpful, as I have read/heard about other riads. That said, it wouldn't stop me from recommending a stay there.

Leisure Friends

6/10

Pleasant

22 Oct 2019

constantijn

Overall clean and nice people. Beds were small; duvets were old and without covers.

Family

8/10

Excellent

16 Oct 2019

Verified traveler

Riad Sapphire

Surprisingly quite room given the noise from motor scooters outside.

Our room was small with only about 1 ft. clearance on one side and on the end of the bed. However, I looked at some other rooms and they were larger, so it would be good to specify one on the 2nd floor.

Didn't try the spa.

Very good breakfast!

Partner

10/10

Exceptional

29 May 2019

Verified traveler

We loved everything about this Riad. The staff are lovely people and take great care of you. The building is clean and comfortable to be in. We are already planning a return trip and will stay there again.

Leisure Family

10/10

Exceptional

10 Apr 2019

Verified traveler

Friendly staff, lovely atmosphere in the Medina

We were made to feel welcome by Asma, Redouane and the rest of the staff here right from the start. Very clean, delicious breakfasts, very comfortable common spaces to hang. Only thing is our bed was a little too firm. Car can not access the front door of Riad so you will need to walk about 5 min for car pickups but staff are willing to assist with luggage although they we didn’t need that. We would certainly come back.

Friends

8/10

Excellent

05 Apr 2019

Verified traveler

+ Nice and friendly staff
+ Good Location for trips in the City
+ Fresh orange Juice
+ by chosing this Riad you just dive into marrakech original experience
- breakfast was okay
- the rooftop was not very inviting
- carpet not cleaned
- poorly soundproofed (e.g. you hear prayer in the morning, you hear when your neighboor takes a shower - but might be normal for marrakech riads)

Leisure Partner

8/10

Excellent

05 Mar 2019

Verified traveler

Beautiful riad close to many of the major sites. The staff are very caring and it was extremely clean. Great breakfast to start your day. I wish I’d had more time to hang out at the hotel and relax in the courtyard or the many nooks and crannies with couches or cushions.

Leisure Partner

10/10

Exceptional

03 Jan 2019

Verified traveler

The serenity of the property is a huge stark contrast with the frenetic energy of the Médina outside. Great place to unwind after a day in the Médina.

Leisure Family

10/10

Exceptional

26 Nov 2018

Victor

Overall, great experience. Highly recommend.
Pros:
- Very attentive staff
- Relatively new hotel/riad
- Dinner for 11 was great
- Wifi was not super fast nor super slow
- Girls liked that there was a blow dryer
- Shower water was hot
- Bed was comfortable
- AC was available
- Umbrellas for when it rained
- Lounge area had books, magazines, and board games
- Rose petals everywhere upon check in to room
- Breakfast was simple yet good, fresh OJ, fruit bread with coffee/tea, pastries, cheese.
Cons
- About 3-5 min walk to taxi drop off point
- About 5-10 min walk to square if through Medina, 10-15 if main roads

Other
- did not evaluate spa services
-

Friends

10/10

Exceptional

08 Oct 2018

Frank

Great Experience

It was a fantastic experience, the facilities were great and the hotel management and staff were very professional and went out of their way to please you and make your stay a memorable experience.

Family

10/10

Exceptional

20 Jul 2018

Farhana

The host is amazing. The ambience is quiet and just a few minutes away from the busy souks. The free breakfast is delicious too. You can have it in the courtyard or rooftop. Mint tea and cakes are given on day one. Afterwards, mint tea is usually complimentary, which is nice after a long day of touring.

10/10

Exceptional

03 Jul 2018

Seb

Most relaxing holiday ever

Everything was lovely and relaxing. Will definitely come back !!!

6/10

Pleasant

10 Jun 2018

Verified traveler

Riad is modern and clean; breakfast selection is great. Abdul was excellent in helping us with all our queries, we were very lucky to have him on duty when we arrived.

The riad is located deep in the Medina and so getting in on our own on the first few days was tricky. There were many locals, both young and old who were very eager to bring us to the riad, even when we say no. They can be very pushy and persistent which can be intimidating.

Family

10/10

Exceptional

08 Jun 2018

Lou

we had such a lovely time in Marrakech staying at Riad Sapphire, the staff are all very helpful. Asma the manager even came in on her day off to welcome us and give us a load of useful info about the medina, directions and things to see etc. The breakfast is delicious and was different everyday..we will definately stay here again and I would recommend it to anyone, I would also recommend getting the airport transfer on arrival if its your first time as its quite easy to get lost. The roof terrace is lovely. Thankyou to all the staff and Asma

10/10

Exceptional

18 May 2018

Verified traveler

Great Riad with a very welcoming staff and manager

I recently returned from a 7 night stay in this Riad and can unreservedly recommend same. The Riad is very clean and my room was spotless and had a great shower and lovely local toiletries. Breakfast was superb and I ate every morning on the roof terrace and the staff were always very accommodating in ensuring I had everything I needed. I relation to the location it's approx. 20 minutes to the square but for me this walk gave me the opportunity to see all the different sides of life In Marrakesh.

10/10

Exceptional

02 May 2018

Verified traveler

Very good, quiet, relaxing, friendly and comfy

Excellent in all aspects, other than it's own location, reference to everything else in Marrakech's magical Medina.

The staff are all extremely pleasant, nice and helpful. You'd be hard pressed to find better a better accommodating group. Atmosphere: relaxing; rooms and bathrooms: really comfortable and clean; breakfast was very good with a slight variation every morning; staff: what sets this place apart is the friendly and clear communication from the staff. I strongly recommend this place to stay in a place like Marrakech.

The only reason why its not received my 5 stars is because, objectively, the Medina generally has very few young kids who try to send you in the wrong direction and want money for sending you back on your right path. Google Maps really helped make sure we had no issues and we did not encounter any difficulties. If you are reading about going into the Medina, you have to expect an element of locals looking at you because, you, like them look, walk and dress differently. The Riad offer a mobile phone (refundable deposit payable) which allows those guests who prefer to call an escort to/from the Riad, which we made use of on day 1, and not again after as we really felt comfortable.

As long as you're happy to stay in the Medina, I totally recommend this gem.

10/10

Exceptional

19 Apr 2018

andy

good location near main souk

very good staff and service highly recommend good info on square restaurants and cooking classes

8/10

Excellent

16 Apr 2018

Well-appointed riad in the medina

Beautiful property with white marble and silver accents. Very airy and open feel. The luxury suite was spacious with a chaise lounge and two chairs with small table, in addition to a large king-sized bed. The bathroom is all concrete with a lovely shower but not bathtub.
Breakfast was good with fruit, yogurt, and breads with jams. Dinner was exceptional with 3-courses of your choice (no alcohol served at the hotel).
The location within the riad was okay but not ideal. It is difficult to find and takes 30+ minutes to walk to the main square. There is not much right around the riad. The hotel was very relaxing-looking but loud. When in the hotel room, we could hear loud doors slamming, hotel staff discussing/arguing things, phones ringing. There is basically no sound-proofing in the rooms.
The pool is very small and not heated. The rooftop terrace is okay but not as charming in person as it appears in photos.
I would recommend this property to a friend as \"good\" but I would personally try a new place if returning to Marrakesh.

6/10

Pleasant

11 Apr 2018

Verified traveler

It is a nice place to stay, however it is quite 'intimate' and not suitable for individuals with mobility issues. The breakfast was really good!

Partner

10/10

Exceptional

10 Apr 2018

maxwell

Fantastic Riad

Great Riad. don't let the 5 min walk put you off. Asma the owner/manager? was fantastic as were all her staff. Breakfast was brilliant. Overall a great place in a great location.

Family

8/10

Excellent

04 Apr 2018

Suzanne

Great little Riad in the heart of Marrakech

Lovely stay with Riad Saphire, Asma & her team are excellent and the service was impeccable and of a 5* hotel. The location is a short walk from the Souks & Square however must be noted that it cannot be accessed by taxi so you have to get ot and then walk for 2 minutes. Be wary of guys offering to show you where to go and carrying your bags, they don't work for the Riad and will want compensation for their efforts. I must way it ws helpful as it can be triky to find the first time. The Riad is away from the hustle & bustle and a peice of serenty in a crazy city. The riad was beautiful and has a lovley rooftop terrace where we had breakfast every morning. Nothing was too much trouble and breakfast was different (and yummy) every day. Just check out the instagram photos. The only thing to say is that you can hear everything when in your room so if people are sat in the court yard eating breakfast or chating in the evening you can hear that. We stayed in the Ebony room with the overlooking balcony and was very lovley!

Partner

6/10

Pleasant

03 Apr 2018

Verified traveler

Clean functional rooms with a great roof terrace. The food and hamman/massage is definitely recommended . The staff are very friendly however the night staff and owners/management were ineffective at dealing with disruptive guests who persisted into the early hours of the morning. The owners did email to apologise however effective management would have been more appreciative, or some form of compensation for the disruption?

10/10

Exceptional

31 Mar 2018

David

Relaxing Oasis in a Busy City

Our stay at the Riad was perfect. Communication prior to our arrival was great and we were able to book a spa package upon arrival. We did the hammam + 60 minute massage which was detoxifying, relaxing and rejuvenating. The room was clean and the service professional. We were also greeted with tea and cake and a overview of the city and hotel. Parking is by Larousse bus stop. Don’t let a local “guide” you to the hotel, you can find it with the directions provided or by calling ahead and getting an escort. The rooftop deck was comfortable. The room was nice with rose petals on the bed and in the restroom. The service overall was great and our experience was very much enjoyable. I would recommend this to any and all visiting Marrakech.

8/10

Excellent

14 Mar 2018

Verified traveler

Friendly staff, although the manager can often seem a bit distant. The riad is located in the medina, about a 20-25 minute walk from Jemaa el-fna. I actually preferred this as it was away from the general chaos of the souks. There is a rooftop which is nice, and the rooms were clean and well appointed. I cannot point to anything that sets this riad apart from the many others available. It is perfectly adequate and if the location suits you, a good choice.

10/10

Exceptional

08 Mar 2018

Londonbased

Beautiful boutique hotel set in the Medina

This Riad is a nice and beautiful hotel with a boutique feeling. A clean property with a high standard of service. Breakfast was filling and varied with a few local twists to add to the local experience. The staff were very good and provided a high level of service. Abdullah and Salah, in particular, were excellent hosts.

8/10

Excellent

01 Mar 2018

Suhail

For a true Experience of the local culture

Very pleasant stay in Riad Sapphire. This location is around a 15 minute walk from the main Jema el Fnaa square. It is a very clean and homely Riad but make sure you write your directions down as it is a bit of a maze to get to especially the first time. Taxis cannot drop you straight outside due to its narrow streets. Bed was comfortable and Breakfast is excellent and the rooms are cleaned to a very good standard. Wifi connection was good in the room but not in the courtyard. Salah and Abdou very helpful with answering any questions.

Partner

8/10

Excellent

28 Feb 2018

safia

Beautiful Riad in the perfect location

Lovely clean Riad in a quiet location with friendly locals. Only a 20 minute walk to the main square, passing through the markets. Nice breakfast with very accommodating staff. would definately recommend to freinds and family.

10/10

Exceptional

28 Feb 2018

Janio

Amazing, quit and relaxing stay

We stayed for a week, was my birthday and our anniversary. Our days was very relaxing and quiet, the riad is a very smooth and relaxing days, the staff are incredible they made the effort to make us feel home. The riad is only 15min walking from the medina and 5min walking from some places to buy some food/taxi stop. The food at the Riad is really nice, you can taste some nice and fresh tagine.

Was a nice experience.

8/10

Excellent

20 Feb 2018

Verified traveler

good value for the money, but poor location as it is deep within a souk with much construction around it (however this may change with time). not as central to the main square (~15 min walk) and maybe difficult to find at times (will need to take a taxi to the main parking lot and walk about 4 mins to the riad through dark alleys). this can be a pro as it allows you to experience \"living in the souks\" and potentially wandering around a very historical way of life. the riad itself is clean and nicely remodeled in a more modern style. staff is pleasant and accommodating, though they do not accept USD for any sorts of payments (have euros, MAD, or credit card).

10/10

Exceptional

01 Feb 2018

chrystina

Perfect little tucked away riad in the medina. Our check-in process was super easy, staff was more than helpful in recommending places to eat as well as how to get around. The riad itself was beautiful, breakfast was excellent!

10/10

Exceptional

25 Jan 2018

Stephen

Serene stay amidst the hustle & bustle

The riad is a beautiful building offering clean comfortable rooms. Our room was on the ground floor looking onto the second courtyard. It was surprisingly quite quiet considering the hustle & bustle of the surrounding area. It was beautifully prepared with rose petals everywhere, bathrobes, slippers & lovely glass toiletries bottles.
The staff were super friendly & helpful, and we managed to book in for a couples Hammam & a massage after. The breakfast was really lovely & changed each day. The rooftop offered another beautiful communal area to relax.

We arrived at night, and booked the airport transfer via the riad, which was great & stress free. The taxi can’t take you to to the front door so you have to walk the last few minutes through a uneven cobbles. They can arrange a porter for your luggage if you need it. So glad we stayed here!

Partner

10/10

Exceptional

19 Jan 2018

Carole

Peaceful, stylish, lovely staff

This is a peaceful haven away from the noise of the main square. The staff were all so lovely.. it felt like they wanted to make your stay as perfect as possible. The rooms were made up every day to a very high standard.. there was always someone available to help with advice, making a pot of mint tea, or just for a friendly chat. Breakfast on the roof terrace was wonderful.. and no one else was there! Breakfast was the best I've had anywhere.. and can be served late so you can have a lie in. The staff are what make this riad so special..genuine, helpful and friendly

4/10

Poor

18 Jan 2018

Verified traveler

Too isolated and uncomfortable

The riad is a 4 to 5 block walk to taxi drop off point, which we had to carry our luggage, there was no trolley as Riad manager said would be waiting for us. The power went out every morning and every night. The staff was very courteous and good was good. We was very uncomfortable there, so we took early flight out

10/10

Exceptional

01 Jan 2018

Wai-chi

Warm hospitality

The staff at Riad Sapphire were very friendly and helpful. We stayed there for five nights, and would definitely choose it again if we visit Marrakech in the future.

10/10

Exceptional

30 Dec 2017

Verified traveler

Moroccan Experience

The experience was wonderful. The location of the riad was ideal. Friendly people gave us a lovely Moroccan experience.

10/10

Exceptional

19 Dec 2017

a long weekend getaway

Really friendly staff from the start to the end and very accommodating. The only thing is the sound echos and when people are loud, you can hear everything. So make sure to pack ear plugs if you are a light sleeper!

10/10

Exceptional

08 Dec 2017

James

Great hotel. Very calm within all the chaos of Marrakech! Staff are fantastic and extremely helpful.

10/10

Exceptional

29 Nov 2017

Jackie

Extremely accommodating staff. Highly Recommend!

Located in medina, but not hard to find. Staff was super accommodating. very modern interior design with a traditional Moroccan touch. Make sure to try their message and have breakfast on the roof!

10/10

Exceptional

19 Nov 2017

Claudia

Cozy and clean riad with friendly staff

My sister and I decided very last minute to visit Marrakech on a whim! We had some difficulty booking a reasonable hotel on short notice but were luckily able to snag a room at Riad Sapphire. We were welcomed with delicious mint tea and pastries upon arrival. The staff were very helpful and extremely accomodating. We appreciated that the manager took time to carefully explain the map of the Medina. We stayed in the junior suite which was immaculately clean and spacious for 2. Breakfast was delicious and check out was quick and simple. The only negative thing that I can think of is the distance from the main square. It is about a 30 min walk which isn’t too bad (there’s lots to see), but can be a little unsettling at nighttime. We were so sad we were only able to book for one day.

6/10

Pleasant

03 Nov 2017

Tapsomebong

Good accommodation. Horrible surrounding

Great staff, very warm. All cooked was amazing. But horrible surrounding, wouldn't recommend only because of the location and the alleys. No signs around. More than a few confusing turns even using Google maps

10/10

Exceptional

25 Oct 2017

Louise

Beautiful Riad, the staff are amazing!

We couldn't have asked for a warmer welcome or a more comfortable stay at Riad Sapphire. The amazing staff made us feel that nothing was too much trouble, everywhere was spotlessly clean (and I'm fussy!) and breakfast was a wonderful feast which was slighlty different each day.
Can't recommend highly enough, absolutley first class.

10/10

Exceptional

15 Oct 2017

Verified traveler

Very nice!

Highly recomended! We absolutely loved this Place. Pretty hard to find like everything in Medina. Sadly we only stayed one night. We definetly would go back!

10/10

Exceptional

05 Jun 2017

ECLF

Marrakesh!

Had a great stay at the Riad Sapphire. The hotel is very well located, in the old town, right next to the main square. At times, it was a bit tricky to find our way back, specially in the evenings so always good to have a good map with you. We loved the rooftop floor :) Staff is really friendly and helpful. And the city is as lively as you would expect. And hot! Would love to comeback. Definitely recommend.

4/10

Poor

14 Apr 2017

Disgruntled

Disappointing before check-in

The first red flag was raised when the hotel quoted an absurd price for a private transport to Casablanca- a trip that we had made four days prior for 300 riads cheaper. I negotiated the price down to what we had paid prior, but it seemed to me that the staff didn't really care what was in the best interest of its clients- I chose to overlook this.
The riad is set deep within a seedier part of Marrakech (a part where I, even a female accompanied by my male partner didn't feel safe). The hotel sent a riad employee to meet us and then had a separate person take our bags, we tipped each- and when we sat down with one of the riad owners at check-in she informed us in an incredibly condescending and rude manner that we had undertipped and that we needed to immediately pay the riad back for the difference they paid on our behalf.
The room was small and sparsely appointed and underwhelming, but we were too tired and set out to find dinner. When we returned to go to sleep we noticed that not only was the metal on the bed frame bowing so badly that the middle of the mattress was almost sagged down to the floor, the springs in the mattress were also digging into our backs. Had it not been so late and the area so seedy, we would have gladly given up the money on this place and looked for a place to spend the night- it was THAT bad. When we checked out the following day they collected money for bottles of water brought to our room by staff and couldn't pay by card, not told before.

10/10

Exceptional

27 Mar 2017

Kevin C

Lovely Riad....wish we'd had longer to stay

We stayed at the Riad for one night (about 10 hours) on our return from the Sahara. The Riad is very well appointed, very clean and has the air of a great boutique hotel.

We were met on our very late checkin which was very unexpected but nice and went straight to bed.

Bathroom was lovely and breakfast was superb

Only niggle is we paid for airport transport which the night guardian didn't seem to know anything about and said it would be there once he checked 25 minutes after the agreed time the previous evening. I said this was not good enough so he then came back a second time he took us to a nearby \"cream\" taxi which was not what we expected or paid for!

10/10

Exceptional

02 Jan 2017

Ben

Cosy and friendly riad with good location

Everyone at the property was very friendly and helpful, giving warm but unobtrusive service throughout. The breakfast was outstanding, both for the quality of the food and the lovely terrace setting to enjoy it on.

The airport shuttle was definitely worth paying for as the property could be a little hard to find for those not initiated into the labyrinthine streets of Marrakech, especially as the final few streets can only be navigated on foot. The room was clean and had modern amenities although the mattress had a slope/sink in the centre.

On our final day we had a hammam in the riad which was a great experience. We left feeling wonderfully clean and relaxed - our only regret being that we hadn't ordered dinner at the riad that evening so that we could stay in our state of tranquility and cleanliness away from the noise and pollution of the city!

Overall a great place to stay - superb staff, nicely appointed and a good location from which to explore Marrakech

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