Name: Astrotel Cubao
Address: 49 P Bernardo Street Cubao Quezon City, Manila, 1111, PH

2/10

Poor

24 Jan 2025

Jerson

My review is so poor and not recommended

Im not satisfied so poor services in that hotel..i never comeback

Self

6/10

Pleasant

15 Nov 2024

Marlowie

I feel un convinient

8/10

Excellent

13 Nov 2024

Henedina

The staff are super polite and accommodating

8/10

Excellent

25 Jul 2024

Simon

Hot water shower 🚿 was not available. Cable tv channel not showing.

Business Self

6/10

Pleasant

31 May 2024

Verified traveler

The staff are not really greeting always..most of them just staring without even welcoming!..the location also not that perfect..is located back of farmers plaza but about the street area is very dirty including so much trash infront of the hotel..also the hotel facility doesn't have any improvement such restaurant or dinning area

Business Self

10/10

Exceptional

04 Mar 2024

Shekainah Joy

I will definitely return here!

Business_and_leisure Self

10/10

Exceptional

14 Feb 2024

Christopher

I was skeptical of astrotel from the beginning. The surrounding area isn’t the best. But after staying there for 3 weeks I can honestly tell you it’s one of my top 5 best experiences In my lifestyle of constant traveling. The price was incredible, but the part that really put it over the top for me was the customer service. The staff is amazing especially the front desk staff. I will stay there again and I highly recommend it. It is very safe and secure and even though the outside neighborhood is questionable I never had a worry for my belongings inside. Awesome parking for my motor and I highly recommend.

6/10

Pleasant

02 Feb 2024

Verified traveler

Clogged toilet bowl

There were small roaches.
Inner sheets of the pillows were so dirty.
Clogged toilet bowl. It won't flush.

Room is spacious.

Business

10/10

Exceptional

23 Jan 2024

Maria Thelma

Overall rate will be 3. As the place still with coackroaches. Also aircon is not cool enough for the room. Although has a friendly staff. Improvement on the facilities must be needed.

Partner

10/10

Exceptional

15 Oct 2023

Liliana

Really nice experience

Leisure Partner

10/10

Exceptional

13 Aug 2022

Jeckang

Superb customer service. Newly painted building too. With super gentle staff and amazing themed rooms and designs!

Leisure Family_with_children

2/10

Poor

11 Dec 2021

Rodell

Unprofessional staff (Cande E Tomagos)

I booked for vip room but since it’s not ready they put me to premium room. Supervisor Cande E Tomagos told me that she will update me once it’s ready. I been waiting for her but she didn’t call or see me up to the next day. The linen that we used is very dirty and there’s a spot of men’s and girl’s liquid. I paid for VIP room but they put me to regular room. The sink was clogged, no phone lines, no power outlet.

Friends_and_family Friends

4/10

Poor

05 Sep 2021

Wilfred

Astrofail.. a confine space for aliens

Astrotel fails to deliver its own name. The design resembles a lost boat in the pacific. They tried to incorporate astrological idea but it turns out to be a wrecked cargo ship. Theres no single window in every room but rather some ridiculous wall paper that does not serve any purpose. Rooms are poorly lit.. the washroom needs improvement, theres no where to put soap or hygiene stuff. Theres no glass or curtain that separate the toilet and the shower. U expect the entire washroom to be all wet after a shower. They dont keep record of people checking in. I booked for 5 days stay awaiting swab test for my outbound flight. The guy from the detoxicare came looking for us for the swab testbut the front desk said we never checked in. So we have to rebook our swab. Then, the guy came the next day and the hotel refused at first to let him do the test so i asked the guy to do it in the parking lot. The manager came and we explain the situation because they said they were not informed. In the end, Alvin, the manager allowed us to get swabbed in our room. The receptionist knocked in our room at 2 am and told us to check out. I was appalled. I showed my booking and told them we are supposed to check out at 2pm. They said their system indicates that we need to check out. They finally admitted that it was their mistake!

Friends_and_family Family

2/10

Poor

08 Apr 2021

Jimmy

Astrotel hotel cubao is a nightmare hotel

There are rats and cockroach nesting on my head board. The rooms smells cigaret. the frontdesk are not friendly not answering the call from my room. The room cleaners are not doing their work.

Self

8/10

Excellent

22 Feb 2019

Steve

A long stay in a short stay hotel

Small rooms mainly for short staying guests. A few problems with rooms not being fit for purpose whenchecking in but we're soon sorted out the obliging staff. Rooms cleaned regually and had good WiFi connection good cable TV and simple to operate hot shower.

Partner

6/10

Pleasant

27 Jan 2019

Rissi

Not so good

Partner

8/10

Excellent

24 Jan 2019

Ardy

One night only

Amazing

4/10

Poor

16 Dec 2018

Estrellita

Its good for short time guests

I checked in the room is so dirty the bedsheets has fresh stains. They should prepare the room before allowing the guests to come in since it’s booked ahead of time.

Friends

10/10

Exceptional

22 Nov 2018

Eurie

Nice staff

6/10

Pleasant

01 Nov 2018

Mitchel

The floor underneath the bed is dusty and not enough tissue on the toilet area. Also the music is too loud, I could hear it while sleeping.

Family

8/10

Excellent

23 Oct 2018

Verified traveler

The supervisor nit happy giving tip in the staff! Why? It is the customer’s choice to give the friendly staff a tip anytime the customer wants to

4/10

Poor

14 Oct 2018

matthew jr

The drain at toilet floor was clog.

The room sucks with clog floor drain at toilet and there's no emergency exit plan in the room.

8/10

Excellent

13 Oct 2018

Steve

Nice price excellent location you are near many things the area is a little pricier than malibay Pasay but you can transport anywhere easily just across EDSA.... the market is overpriced though.... bus lines to anywhere are walking distance or less than $2 cab fare.... great location

10/10

Exceptional

02 Oct 2018

Michael Frank

Great value

Great value for money, very helpful and curteous staff, hotel clean and well kept. Rooms adequate size but only downside was no socket outlet to charge phone had to use tv outlet, also no window in room. Plenty of malls close by and 7/11 across road. A pleasant stay.

Partner

6/10

Pleasant

23 Sep 2018

Verified traveler

AC Problem

My first visit is Great event the room is small. However my 2nd visit the room is spacious but the aircoin is not working properly.

Partner

8/10

Excellent

17 Sep 2018

Philip

Clean hotel

The only thing I can complain about was the air conditioner in the room wasn’t that good.

Family

2/10

Poor

07 Sep 2018

Coco

Got not only skin allergies from the sheets . There were a lot of roaches and mice.There’s no hot water or even a window to see if it’s raining or not. Also in most hotels they have room cleanings about every day or other day. This one, you have to ask them . It also doesn’t have a restaurant. This hotel is good for happy campers or singles only- if your tough enough!

8/10

Excellent

06 Sep 2018

Verified traveler

clean room and affordable rates. the staff were polite and helpful. and good location.

2/10

Poor

29 Aug 2018

Verified traveler

Checked in at 11pm didnt allow us to check out at 9pm

6/10

Pleasant

26 Aug 2018

Jorge

Hard to sleep well

It wasn’t bad at all but the bed was so uncomfortable

Partner

2/10

Poor

08 Aug 2018

Jose

Hot water

No hot water for three days

Partner

6/10

Pleasant

08 Aug 2018

Lynn

Not work hot water in front and not much cold bcoz of air-conditioning little cold

4/10

Poor

07 Aug 2018

Jose

No hot water for three days

6/10

Pleasant

19 Jul 2018

Verified traveler

There was not 1 electrical socket in some rooms and i A not thrilled with the idea that rooms were rented by the hour .

8/10

Excellent

13 Jul 2018

Verified traveler

Astrotel hotel is convinient only for shorter check in.. Why u dont put a room accomodation for longer guest to stay yes i stayed for 4days but the thing is no cabinet to put your dress,everytime u go outside the F. O staff ask u going for check out .Why. no other question? U need to put your staff for trainings.. And mirror is to low..

8/10

Excellent

27 Jun 2018

Kevin

Forgotten socket

Was eager to arrive at the place to charge my phone and powerbank. Upon arriving the power socket near the bed was non functional so i had to call the receptionist for the issue. They told me they’d send a repair guy for it. It never came at all so i just had reach up for the socket at the back of the tv and unplug it so as to charge my phone and powerbank.

4/10

Poor

26 Jun 2018

curtis

It's not the nicest place. There's no closet space there's no place to put your clothes. The air conditioning didn't work well TV signal was bad it's just not a good place to stay for a long time. But for one night it's okay

10/10

Exceptional

16 May 2018

Domingo Jr

All good

The stay is good. However, it took us almost an hour to check in. We arrived at 4pm and we were checked in around 4:45.

Partner

2/10

Poor

12 Feb 2024

Verified traveler

THE ASTROSHIT

Un pedazo de desastre por no decir otra cosa. La habitación no era la que había reservado. La limpieza daba mucho que desear, llena de bichos y polvo. El baño roto y ni vinieron a repararlo ni quisieron cambiarnos de habitación. Deberían cambiar el nombre del hotel a: astromierda

Partner

2/10

Poor

26 Aug 2018

Verified traveler

Not good

All condition not good.
I don’t introduce this hotel.
And no hot water, not good clean, so delayed check in... in my opinions very worst.

6/10

Pleasant

12 Aug 2018

Patrick

Acceptable hotel with 24h stay

Hotel with creative room decor near Cubao station. Clean, comfortable but no windows and noisy aircon. The internet seemed restricted, I couldn't for example access my server to upload photos. I had no room service, which may have been because I made two bookings. This caused quite some confusion, I don't understand why. Good point: booking one night means 24h, so when you check in at 8pm you can also stay until 8pm the next day.

4/10

Poor

08 Jun 2018

Verified traveler

房間跟照片不一樣，沒有插頭可以手機充電

房間跟照片不一樣, 而且房間沒有插頭,手機無法充電, 冷氣機很大聲, 好像戰車一樣, 早上在走道碰到服務生請他幫忙清理房間換浴巾，結果服務生居然說沒有這種服務態度好差啊!