Sunbay Park Hotel

10/10

Exceptional

06 Dec 2025

selicia

The staff were very helpful , nice and the room was clean.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Zoraida

The scenery was amazing.

Leisure Family

8/10

Excellent

12 Nov 2025

matthew

They unexpectedly allowed for an early check in. They arranged early morning transport to the airport. Hotel was right next to a Mall, area was safe. Train station right next door. Self serve “bar” in the lobby for adult beverages. Excellent price, clean room.

Leisure Family

10/10

Exceptional

10 Oct 2025

Daniel

Overall great! Need to get something to get rid of the mosquitos in the room.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Richard

The hotel is beautiful, but does need a little updating on the outside . The rooms were extremely clean and beautiful. The views are excellent. I would definitely stay there again.

2/10

Poor

19 Sep 2025

Roy

Do not stay at this property if you want a good nights rest or two even! There is a Rave nextvdoorcwhich played both nights until 2 to 3 am each night. The hotel didnt do anything to inform us at all about it. We had no sleep both nights especially since we did an all nighter flight from Canada. We will be looking into a refund shortly.

Leisure Partner

6/10

Pleasant

11 Sep 2025

Venancia

Sunbay Park Hotel

I would say just okay, staff are nice and helpful and breakfast is okay too. No AC inside, we left our window open overnight , felt warm. Outside has beautiful resort by the beach and a pool. Room is small for 3 people.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Nancy

Good for a short period of time.

6/10

Pleasant

05 Sep 2025

Nancy

The hotel is convenience for one to two days but the front staffs is not friendly at all. The breakfast is good specially the coffee but the dinning restaurant needs to change the chefs. The room locker needs to be changed. Overall it’s good for a short period of time. However, the view is spectacular. Thank you.

6/10

Pleasant

03 Sep 2025

Brittany

Property looks like it use to be an old beautiful grand hotel that was forgotten about. One of the pools is green and trashed and not used. The restaurant is not the greatest food. The second pool is a $10fee and you have to wear a swim cap to use.
The beds were not very comfortable.
There was mold in the bathroom
And you can head everything.

The view is beautiful

Leisure Partner

8/10

Excellent

02 Sep 2025

Ann

Convenient. Breakfast was good

6/10

Pleasant

30 Aug 2025

Emma

This property has a very beautiful view however it is not well kept and it needs improvement.

Leisure Partner

6/10

Pleasant

25 Aug 2025

Kellie

Older property but perfect for a one night stay before a cruise

Leisure Family

6/10

Pleasant

20 Aug 2025

Sam

The place is run down
Restaurant can only pay with cash. Food was poor. Couldn't even get ice. More than have the chairs were in disrepair.

10/10

Exceptional

19 Aug 2025

rezarta

If was convenient and clean. For kindly staff. Good Breakfast!!

6/10

Pleasant

19 Aug 2025

Simone

For our overnight stay before our cruise we wanted somewhere close to the port. This hotel was budget friendly and a great location option.

You could tell that the hotel had been around for awhile. It was clean and quaint but there were no modern upgrades to the face or entryway. My husband and the driver laughed at the fact that he had to self serve by grabbing a trolly to unload the luggage from the taxi.

The process for checkin was short and seamless. The staff at the counter were very nice and accomodating. They assisted us with contacting taxi services to take us to and from the city centre of Civitacchia and also to the cruise port on the day of embarkation.

The elevator didnt seem fully functional. It was very old and could only fit two people at a time. Thankfully, they gave us a room on the first floor so my son and I were able to walk up to meet the elevator that held the trolly with our bags.The staircase leading to the room was dark and the lights in the corridors were very dimmly lit and seem to operate on a sensor. It was a little creepy entering and exiting the room but for the most part we did not feel unsafe.

The room and bathroom was clean and spacious...but again, we could tell that not much had been done to upgrade the aesthetics except for the wall paint and design. So anyone looking at pictures posted should manage their expectations. The breakfast buffet was small.

Overall I would say its a decent option for short term stay i.e.3 nights max.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

Robert

No extra pillows and the pillows supplied were very thin

Leisure Family

10/10

Exceptional

04 Aug 2025

mairin

Recomendado

Excelente hotel limpio y personal amable buena ubicacion

Friends_and_family Family

10/10

Exceptional

25 Jul 2025

Karen

Loved the on-site restaurant!

Friends_and_family Family

2/10

Poor

24 Jul 2025

maria

Unimpressed.
Staff were NOT accommodating and most of them barely spoke English.

8/10

Excellent

14 Jul 2025

Greg

If you are looking for Rustic charm and great service this is your hotel.

4/10

Poor

14 Jul 2025

Paul

Initial appearance is outdated, staff were okay at reception. The room is very outdated while the bathroom and shower were terrible. The toilet doesn't flush properly, and the shower has no hot water, at best just lukewarm. Water leaks out of the shower into the bathroom area. The restaurant and bar staff were very friendly and helpful and the food at dinner was very good. Breakfast not so much.

Leisure Partner

8/10

Excellent

12 Jul 2025

Debra

Men in italy are nicer than women

The lady was a witch. But the gentleman i guess got on to her. He went and checked. And came back and said our room was ready. A rustic hotel but ok. The next lady was very friendly and kind.

Partner

8/10

Excellent

11 Jul 2025

shayna

Location was close to the port and the views were lovely.

Leisure Family

4/10

Poor

09 Jul 2025

Lisa

Although the front staff was very friendly and helpful, the hotel itself is in very poor shape. The tile in the bathroom shower was covered in black mold, the room wreaked of something like Pinsol,

4/10

Poor

05 Jul 2025

josee

Only 2 of the staff member were kind and helpful (youngest front desk lady and the tall man at the resto/bar. The furniture is falling appart and uncomfotable, the patio and doors so dirty and didn't want to use it. The shower room #201 had mold and conners in need of a deep cleaning. Matress are very thin and hard. Couldn't get snaks or drinks in between meals...one of the worst stay I've ever had. Thanks to those 2 employees that made my stay a bit better by truly wanting to give me a good experience. Wojld definatly not go back nor recommand this hotel.

Leisure Self

8/10

Excellent

04 Jul 2025

Anthony

Typical of Europe but very slow staff service in the Resturant. Otherwise - all fine

6/10

Pleasant

23 Jun 2025

andrea

Very clean
Good customer service
The property is old but most of the beds are absolutely terrible.
Our backs were in so much pain.
It’s hard to get to and Taxi drivers are not friendly at all. We had the hardest time getting from the train station to the hotel even though is only 7 minutes cab ride away.

4/10

Poor

01 Jun 2025

Brad

The food in the restaurant was cold and unappetizing and the service in the restaurant was poor. We asked for numerous things and never received them

Leisure Family

6/10

Pleasant

27 May 2025

Soraya

La ubicacion muy buena.la comida excellent. El hotel abandonado falta de cuido y limpieza las camas fatales.

Partner

6/10

Pleasant

25 May 2025

Oyuki

Alex from the front desk was very rude upon on check in. We felt we had zero help when we arrived early in regard to check in. He didn’t mention the hotel has an on site restaurant we could wait at/ eat lunch and told us to head to the center of town to eat, which is a minimum 40-45 mins walk. He told us we would be checking in later than Expedia had us listed at ( he dated 3pm) which made us missed a pre paid ticketed event we had planned. We received help once a young lady checked in the late afternoon around 215pm. We didn’t get room keys until 245.

Getting a taxi from this area even to the “city center” is difficult and very pricy. Every ride share we order canceled.

The room was very clean and the view was breath taking so if not for anything else, the views are worth it.

We had dinner at the restaurant on site and the food was very well priced and good. They prefer cash but did have a card reader for payment.

They do offer transfer to the port for a fee that you have to arrange the day before you need it at the front desk. It was about 12 euro per person with card and 10 per person with cash. It’s an outside company so you pay the driver. The hotel is only a few miles from the port which is nice.

Leisure Partner

10/10

Exceptional

19 May 2025

Luz

Excellent staff

Leisure Family

4/10

Poor

17 May 2025

Derek

Hotel is in a good location, rooms are clean but water for showers and toilet was very low pressure and sometimes didn’t work at all. We spoke to the reception about it and it appeared to be a normal thing and told to wait 30 mins it should get better, which it did but if your on a time schedule you could have an issue. I’m sure it was a stellar hotel in its day.

Partner

4/10

Poor

06 May 2025

David

This was rated as a 4 star hotel but from our perspective it wasn't even close. The overall condition of the hotel was run down. It requires an extensive upgrade. I would not recommend this hotel to anybody looking for a 4 star.

Leisure Family

8/10

Excellent

03 May 2025

Richard G

A Great Night's Sleep in Civitavecchia.

The hotel property location is absolutely beautiful. It appears either under reconstruction or in continual decay. It appears there is little or no staff present other than a couple who manage the front desk and the restaurant/bar alone. Dinner was very good and we appreciated the husband who was the only server and only person present. No one was present at breakfast and no one could figure out the coffee/expresso machine.

However, for the price we paid for one night, we would most definitely cone back due to the beautiful view and quality bed and mattress.

It was an excellent value for cruise passengers looking for a great night's sleep at a very reasonable rate.

Our hope os that it is under improvement as the property is gorgeous and could be turned into a 5 star resort.

It's only 4 kilometers from the Civitavecchia cruise port which makes it very convenient. Please know that dinner on their balcony was tremendous and we appreciated the service we received.

Partner

4/10

Poor

29 Apr 2025

Aidan

Very dated property and decor. Shower was dirty completely covered in black mould. Breakfast was not bad with a good selection.
Certainly not a 4 star hotel

Leisure Friends

8/10

Excellent

30 Nov 2024

Juaninne

We visit before our cruise it was very nice and the views are amazing. Our balcony was amazing ……..remember traveling from USA you need euro plugs to charge electronics we didn’t remember .

Business_and_leisure Family

8/10

Excellent

22 Oct 2024

Robert

Got some misinformation at checkin but overall good place to stay.

6/10

Pleasant

16 Oct 2024

Roxana

The staff was wonderful but the room was very dirty. Far from city center and is very difficult to walk especially if you are with a stroller. And the Taxi is reaping you off

Business Family_with_children

10/10

Exceptional

06 Oct 2024

Nina

Beautiful place with great views

Leisure Family

10/10

Exceptional

06 Oct 2024

JON-PAUL

Staff was great. Room looked a little different than pics but overall we had a great experience. Service was great. A little old school with the actual room keys instead digital cards but I kinda liked that. Food at the restaurant was great, and the continental breakfast and coffee were outstanding.

Leisure Partner

2/10

Poor

28 Sep 2024

Kellie

The property is a long way from the port and train it has no transfer options and Taxi are hard to find when the boats are in harbour.
They have no working lift and we had to go up four flights of stairs
The doors in our room blew open during the night as it didn’t have proper locks
The bed was as hard as a rock
No phone in the room
No decent lighting
TV didn’t work
The bathroom was clean but shower screen was rusty and would get stuck when you closed it
Not any where near a Mecure standard we booked due to the name

Leisure Partner

4/10

Poor

17 Sep 2024

Debra

Someone needs to alter the description of this hotel . It’s far from upmarket . Rooms are basic , dirty and poorly equipped

Business

2/10

Poor

16 Sep 2024

RALPH

Don't stay here.

This hotel is a complete dump! Furniture is old, damaged, moldy. Totally discusting. Bathroom is old, toilets brown stained, moldy tub. Front desk personnel totally rude and unhelpful. Poor intetnet / wifi available. They list themselves as a 4 star hotel when they aren't even a half star. Spent the whole night sitting in a chair waiting to leave for the port. Never again!

4/10

Poor

09 Sep 2024

Marie

Property is located in a very pretty area. However, it is a bit run down. Front desk staff was very nice.

4/10

Poor

06 Sep 2024

Daniel

AC didn’t work. Shower caused flooding in the bathroom that went out into the hall. Clearly not the first time since the wood door was rotten as were the baseboards in the hall. Broken tiles, mold, missing plaster, holes in wall, bird poop all over the patio, twin beds moved together to make king that separated during sleep, half used soap in bathroom. The view is beautiful and the people were kind. Would not stay here again.

Leisure Partner

8/10

Excellent

05 Sep 2024

Nelson and Precila

Good and friendly staff

2/10

Poor

03 Sep 2024

Bruce

The worst hotel in Europe.

Leisure Partner

2/10

Poor

26 Aug 2024

Mairim

Don’t stay in. We have booked for 2 days and after arriving decided to leave immediately. Too far from everything, nothing to do around. Bed and pillows terrible, the staff is friendly and they do their best, however doesn’t worth the stay.

Leisure Partner

8/10

Excellent

22 Aug 2024

Michael

Chill property that was probably cool 20 years ago but you could tell it has had better days. Room was decent and breakfast was better than average. There is a pool and sea nearby. Front desk staff was top notch.

Leisure

8/10

Excellent

20 Aug 2024

Zachary

Property was really convenient for checking into after Barcelona-Civitavecchia Grimaldi ferry crossing. Overall pleased, picturesque location and convenient to have restaurant to get reasonably priced and satisfactory meal - although services was a little slow. Only slight downside was dog in room below us was howling and barking a lot. Otherwise a very good stay and would recommend.

Leisure

10/10

Exceptional

10 Aug 2024

Bernardo

like views

Leisure Partner

2/10

Poor

10 Aug 2024

Christine

Don’t rate your hotel 4 stars. You will disappoint all your customers, cos it is only worth 1 star. Although you have a good sea view, almost everything in this hotel is terribly old, damage and dirty. No blankets in each room. Only provide a thin bedsheet for you. It is too thin and too cold. Besides, the walls are too thin, we can hear noise next door and outside. People have party near the pool until 2-3 am. No one can sleep in the thin bedsheet and noisy environment.
The swimming pool costs Euro 10 for each person. You have to bring swimming cap otherwise you have to pay few dollars.
Food for lunch is so bad. No taste and non fresh bread and seafood.
I have to trust other people’s comments. I know why they got low scores now.

Family

10/10

Exceptional

15 Jul 2024

Myrna

The staff is very friendly helpful and understanding of clients needs also very flexible.

Self

4/10

Poor

31 May 2024

Matthew

This Hotel must have been something way back in the 70s or maybe 80s but right now it's a rundown derelict with very few positives. The sorry situation is compounded by a very unhelpful front desk personnel who wouldn't even help provide options for guests who were stranded without transportation not to talk of even providing drinking water for a family with kids.
Our stay there was altogether something that must not be allowed to reoccur.

Leisure Family

4/10

Poor

29 May 2024

Toni

Deceiving. No pool with swim up bar. Basic clean room. There will be no drinks past 2.30 as they closed.

6/10

Pleasant

18 May 2024

Vatsala

Average !

The staff is very rude and unpleasant. The rooms are spacious, the pool and most recreation facilities on the property are closed and underway work. Hotel staff does not help with much nor are they interested.

Partner

4/10

Poor

14 May 2024

Lizbeth

Rundown, old, should be totally overhauled. Room keys are not reliable. Tv does not work. Room safe out of order. Staff were very pleasant. Stayed one pre-cruise but would not recommend.

Leisure Partner

2/10

Poor

13 May 2024

vivianne

Terrible

Terrible state. Gardens dreadful condition.
Food dreadful. NO TEA OR COFFEE MAKING FACILITIES. I WOULD NEVER USE THIS HOTEL AGAIN

Partner

10/10

Exceptional

09 May 2024

Michel

Great property

2/10

Poor

01 May 2024

Alfonso Jose

Amarga experiencia

Hotel descuidado, muy sucio, puertas colgadas, el banco maletero cayéndose, las llaves de lavamanos oxidadas, había el resto de un jabón en la jabonera del baño, no es lo anuncian en su página, es un engaño, no regreso y no lo recomiendo

Partner

2/10

Poor

25 Feb 2024

Dominick

I will never stay there again

8/10

Excellent

22 Dec 2023

Lori

Beautiful location

4/10

Poor

06 Dec 2023

Kimberley

Do not book if you’re cruising

Overall very nice place but I do not recommend if you are coming in for a cruise. Very hard to get transportation into the city and each way was €20 for less than 5 miles.

2/10

Poor

30 Nov 2023

Dominick

It was very outdated and in need of a major renovation. Far from town

2/10

Poor

12 Nov 2023

Steven

My wife and I HATED this hotel. The property is ocean front (which was the only good thing about the place). However, the hotel itself is very run-down. The hotel is located far away from city-center and Taxi service in the town is not plentiful. Their was a multi-hour wait for dinner service. We had to walk around a quarter mile to the ONLY nearby restaurant, which was a small, mediocre pizza place. If you are planning a cruise out of this port city ... I would suggest: (1) stay in Rome and take a taxi/limo directly to the cruise terminal. (2) find a satisfactory hotel in Civitavecchia City Center ... sadly not many suitable choices. Whatever you do ... I would NOT recommend staying at Mercure Civitavecchia Sunbay Park Hotel.

8/10

Excellent

12 Nov 2023

Laura

Friendly staff, quiet, good food, beautiful balcony view

2/10

Poor

02 Nov 2023

Leroy

This property and its rooms could do with a major overhaul. Sorry I didn’t read any reviews before booking. NEVER AGAIN

Leisure Partner

2/10

Poor

29 Oct 2023

Daniel T

Bad service, dirty, rooms, and common areas

The room was not very clean, the common areas are dirty, the service was not helpful, and the price of everything was outrageous. The breakfast is an edible with old bread, powdered eggs, and flavor aid versus real juice. This was one of the worst hotel experiences I have ever had and I would never go back at any price.

Friends_and_family Family

8/10

Excellent

29 Oct 2023

Marilyn

Pre cruise Stay

Sheets were like burlap. Tricky elevator. Get on the shuttle list before you get here. Good pizza about 2 blocks away.

Partner

4/10

Poor

28 Oct 2023

Stephen

The property was tired and needs updating, the furniture in the room was basic, the mattress on the bed was uncomfertable, there was a shortage of staff in the dining room, the removal of used crockery from tables at breakfast was slow, the buffet had limited choices and ran out of food during the breakfast time, tbe coffee options were limited, the waiting staff had very limited english. Most guests were complaining. I cannot recommend this hotel at all.

Leisure Partner

6/10

Pleasant

25 Oct 2023

Allen

First the positives - the views are fantastic and the staff was very pleasant & helpful. That was where the positives stopped for me. The property is in need of repair. Doors don't open or close correctly, windows and shutters have similar issues. The shower was dirty and really small. It is a place that was inexpensive and you get what you pay for here.

6/10

Pleasant

23 Oct 2023

Helen

The hotel was clean but a little dated. The staff were friendly but it took an hour to get someone to come to the bar and serve me at 5pm. Ideal location for the cruise terminal but not much around there. The sea views are excellent and food was delicious.

Leisure Self

2/10

Poor

20 Oct 2023

Daniel

Avoid at all cost.

Quite possibly one of the worst hotel stay’s ever. Dirty everything, unfriendly staff, the place was falling apart and the surfaces of everything we touched seemed dirty. Stains, bleach smell, hairs, mold, yuk - not worth 1 star. A real shame as this seemed like a wonderful hotel 20 years ago. A horrible representation of the Mercure Hotel brand. We were afraid to sleep in the bed after seeing all the stains. I’ll be writing to Mecure directly and Hotels dot com for a refund - this place needs to be truthfully reported. 1 star until they fix it up.

Partner

2/10

Poor

19 Oct 2023

Janet

We arrived not realizing that this was the same dirty otel we had stayed at laast year. I dont normally give bad reviews but this time, october 19, 2023 i need to say something. We found evidence of bed bugs in our room 206. We left immediately and also took picctures. The room was filthy. We asked for a refund but they have refused. I just dont want anyone else to go through what we did today. Way to ruin a day!

Leisure Partner

8/10

Excellent

12 Oct 2023

Helene

Plan to walk or take a bus

Hotel was chill, good breakfast, but had to walk late at night due to no taxis and and had to bus in the afternoon. A but far from train station. Pool closed after September.

Partner

2/10

Poor

03 Oct 2023

Daymon

Don’t do it …

The place is done, well done actually. Little or no internet, no working TV, tired rooms, bad bed and pillows and poor food. The only thing it has going is it’s Oceanside location but even that’s not kept.

Business

4/10

Poor

15 Sep 2023

Anja

Definitely 1 star worthy - may ZERO

The front desk staff was extremely rude & we felt like we were bothering them with our questions. First time in Italy & after traveling for many hours - this type of reception of disgusting. Nothing was open to purchase drinks or food. Male staff saw females struggling with luggage & just looked the other way. Trashy hotel ran by trashy employees. Would NEVER EVER return to this place. Room was gross & dirty. Bathroom was filthy. Absolutely awful.

Friends_and_family Family

4/10

Poor

15 Sep 2023

DOUGLAS

This property does not live up to the advertised presentation. Swim
Up bar has obviously not been in service for a long time. The entire place
Is run down and in need of a full upgrade and renovation. Our door locks were so worn the maintenance staff broke
The door jamb to let us in. The property has huge potential, beautiful spot, our room had a beautiful view. Staff were friendly and helpful.

Leisure Partner

4/10

Poor

21 Aug 2023

Joanne

This is NOT a four star hotel. Old, unkempt rooms, nothing around it within walking distance. Transport arranged by hotel overpriced. Tried to charge 10 euro per day for the pool.. no towels provided. Nothing provided in rooms. No phone. No water. No coffee/tea facilities. Leaking tap. Broken shower. Toilet didn’t flush properly. All doors difficult to open. Only good thing was the food for dinner

Leisure Partner

6/10

Pleasant

08 Aug 2023

Jeanette

Poor condition & bad customer service @ Mercure

The hotel was really old and falling apart. Not the best place to stay. Poor customer service. The walls in our room were falling apart. The room door gets stuck & very difficult to open. No taxi or Uber available. The restaurants is not good. All in all, I was very disappointed.

Partner

4/10

Poor

30 Jul 2023

Verified traveler

Unsatisfied

Upon arrival given key and told where to go abruptly
Went to resturant for evening meal, Got my chicken - which was in fact quite nice - then after I was done my chips that i ordered with my chicken came, by that time the meal was basically over.
Had a blown light in the toilet, which they were not going to fix until I had checked out the next day. Very dark and dingy using the light from the hall outside.
The view from my balcony however was beautiful, unfortunately that is not enough to take me back
Room was threadbare, staff were not helpful. Hotel is quite bit away from the port beachfront. Onlu one electrical outlet for charging devices
No water or any other amenities provided in the room either.

Business

2/10

Poor

24 Jul 2023

Willie

Property is quaint but the staff was unwelcoming and discourteous; our “superior” room came with few amenities; the tv did not work and when we inquired about it, a deceptive promise was made to fix, and no attempt to fix was made; the shame is that the property has such potential and our stay could have been much more pleasant, but it was as if the staff went out of their way to be unwelcoming. If the desired response from us as tourists was to say we would never go there again, the staff achieved that goal. This was our first experience in Italy, and unfortunately it was not a good one.

Leisure Partner

4/10

Poor

24 Jul 2023

stefanie

Hotel was disappointing and not as seen in the pictures. It is old and unkept. Our room was not made when we arrived, with no pillow cases and dirty bathroom. We requested another room which took a while to make it happen. The pool is not part of the hotel and you need to pay to access it. It seems to be a public pool for the area. They didn’t have any seats available but luckily another guest who spoke Italian helped us get a seat. The only positive is the air conditioning in our room since the hotel has no fans and feels like an oven.

Leisure Partner

2/10

Poor

15 Jul 2023

Verified traveler

Rude rude rude

Not pleasant. It’s far away from the port. Not walking distance to anything. The front desk was rude. Check in was unprofessional and worse at check out. The lady tried to charge me for an extra day. After disputing that with her she then demanded I pay her before I leave. I explained to her that I pre paid through Hotel.com. I even showed her a PayPal statement confirming payment. She refused to listen or to call. She said it was my problem to undo when I return to the US. So I no choice but to pay. I didn’t want trouble in a foreign country. What a way to start a vacation. If they don’t know how the payment policy works they should not be a featured hotel on this website.

Partner

4/10

Poor

01 Jun 2023

holly

POSSIBLE BEDBUGS ALERT! Checked in at front desk and she said we had booked twice so with many attempts through Expedia emailing and calling the manager he wouldnt give us our money back for one of the bookings which we knew was not Refundable (in print) but it was caught right away and he wasnt even full ! We also found dirty walls with cat paw prints and bedroom corner walls with dark spots …the outside patio had trash and bird feathers all over! I got covid on a cruise so was required to isolate so we booked this hotel and had a very open room with lots of ventilation and two beds to keep my husband away from me… the Tv didn’t work so they said we could have a very very small room with one bed … we asked if it could be replaced or fixed and they denied our request . We also found red raised bites ( looked like BEDBUGS)) on our face, arms and legs and took pics to show manager .. he offered to put us in a different room but we didn’t trust their beds and asked for a partial refund which he refused. We booked another hotel. Expedia repeatedly called to get refunds but he wouldnt budge! Please beware of this place! All this when dealing with being in a foreign country with covid! I would love to post pics if there was a place!! Just save yourself some anxiety and go elsewhere!

Leisure Partner

4/10

Poor

29 May 2023

Karen

Even though this was close to the port, it was a poor hotel. The AC in the room didn’t work, the mattress was awful and old, the phone in the room didn’t work, the shower was old and rusty and tiny. There were no toiletries in the room except for soap. The linens were thin and worn. I would never stay here again. We paid over $300 per night for this pitiful room.

Leisure Partner

6/10

Pleasant

19 May 2023

Terry

There is no way that this is a 4 star hotel and don't be duped by the Mercure in its name. Starting with the positives our room was spacious and had a great view with a nice balcony. The meal we had in the restaurant was good.The staff were helpful and organised taxis for us.
However the hotel is more like a B&B in terms of facilities. The bar has very limited hours and trying to get a simple thing like a coffee was impossible for most of the day and there were no facilities in the room to make one. Breakfast was Ok if you are happy with pastries and cereals and the only hot food available was luke warm scrambled egg and bacon.
The hotel is isolated in an area with no shops and limited restaurants. It did us for an overnight stay but I will not be going back.

Leisure Partner

10/10

Exceptional

18 May 2023

celestine

Loved the ocean views and animals I spotted along the coast. Quiet and beautiful sunset. The stay was magical. Food was “the best breakfast I ever had” per my father who had lived and traveled everywhere from Europe to Asia and beyond.

Leisure Family

2/10

Poor

11 May 2023

marina

BEWARE

This is supposedly a 4 star MERCURE hotel. This is a joke!
The walls, floors are old and stained. Very old shoddy furniture although the bed was clean and the empty fridge worked. But 4 Star??? Who are they kidding. The toilet in my room didn't flush They said it would be fixed by the time I came back - left in the morning and by 6pm that night still not working so they swapped my room with a loo that did work. The only 4 star thing about this place is the beach view. I ate at the hotel and unfortunately was sick. I couldn't check with the person who ate the same thing if he was ok or not as I was so sick I couldn't leave the room. I tried ringing hotel reception from 7.30am and could never get through. My cousin who is Italian and was coming off a cruise to meet me at 12pm rang me - I told her what had happened and she sent the police over to reception- so someone in reception could bring me over some camomille tea and dry biscuits so I could take some pills. She said this behaviour is unheard of in an italian hotel. The night before I had felt sorry for the staff as they try - but I said to them - the 4 star rating is a complete scam. They just work there and don't know what to do. But also - I thought- is it possible to keep ringing reception internally for 2 hours and get no response?
And my cousin had tried externally and still couldn't get through. I warn people although it says pool and other things - you must check first when hotels actually open the pools.TERRIBLE

Self

8/10

Excellent

24 Apr 2023

Felicia L

By US standards this is an older hotel and amenities. The staff is very friendly and helpful with accommodation and taxis etc.
There is no AC as I could tell, but we did not need it as the nights were very cool. They had TV and internet and the restaurant was really delicious!

Leisure Partner

8/10

Excellent

25 Oct 2022

Peter

Great landlady

Leisure

8/10

Excellent

24 Oct 2022

Laurinda

The setting is stunning. The room was comfortable.

Very noisy until late over the bar area. If you want to sleep make sure your room isn’t over the bar. If you like to party the. Over the bar is fine.

6/10

Pleasant

06 Jun 2022

Sheryl

Room large and comfortable; pool is nice.
Not Good: all amenities advertised are an extra charge (pool, shuttle, etc). Staff was less than helpful . One lady on afternoon shift at front desk was wonderful. THe rest, if and when they helped seemed like it was a burden. OUr second dinner there, the staff made us feel like we were a real imposition. Never been treated so shabily. Will never go back there!

Leisure Partner

2/10

Poor

27 May 2022

BENITO

The worst

The worst hotel experience ever. We arrived after a long boat ride, expecting some well deserved sleep, we were eaten alive by the mosquitos, the rooms were filthy and the televisions don’t work, there is no minibar, and no room service. Very disappointed for a Mercure hotel

Friends_and_family Family

8/10

Excellent

15 May 2022

Noel

As a property close to sea need more maintenance due to corrosive.

Leisure Partner

10/10

Exceptional

09 May 2022

Dan

Front desk staff very helpful. Spacious room. Peaceful view of the sea. Nice balcony with furniture. Breakfast buffet simple but pleasing.

Leisure Partner

2/10

Poor

08 May 2022

Micheline

Horrible!

They lost the reservation and we wait for more than 3 hrs in the lobby. All other customers coming in had their keys but not us. The Men at the front was rude and screaming to the staff and told me to shut off. That is the most incredible situation I never been for a check in. Hotel.com should considered stopping dealing with this hotel. It was run down, dirty with bed sheet on lobby furniture. The shower was terrible the door didn’t closed and it was rusted and dirty.

Friends_and_family Friends

8/10

Excellent

07 Feb 2022

Aggie

Brilliant service and clean, my only complaint is the driveway speed humps/tree roots. Take it steady.

Leisure Partner

8/10

Excellent

21 Nov 2021

Mark

Covid measures made breakfast difficult, building v cold, gardens areas scruffy, rooms clean and tidy, staff very good and helpful 👍