Hotel Alpina

10/10

Exceptional

04 Jun 2026

Suzanne

All in all a nice place to stay. Location was perfect for us. Close to restaurants and the train station Clean room, nice shower. Great balcony for watching lots of activities.
The staff were all friendly and helpful.
I would recommend this place.

Partner

10/10

Exceptional

21 May 2026

MiKayla

Great location just around the corner from the train station. The hotel is nice and clean! Staff was very friendly and helpful!

Self

10/10

Exceptional

14 May 2026

Bangqiao

nice staff, varied breakfast choices, excellent location, spacious room

Family_with_children

10/10

Exceptional

06 May 2026

Harriet

Excellent hotel: staff and room.
All brand new inside. Perfect! 10/10 5 Star.

I would say though be careful with the in room kettle as it boils steam in the direction of the brand new TV and over time…it will break! I mentioned to the front desk.

What a great hotel. A different class to Monopole at the rear..just brilliant.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Patricia

Everything was really well cleaning very convenient for the transportation on the trains

Family_with_children

8/10

Excellent

23 Dec 2025

Andrew

The location is excellent! The 4 person room is great with a little room with double bunks and king bed.

Leisure Family

6/10

Pleasant

05 Dec 2025

Graham

Lovely room but we were put in a different hotel without our knowledge (didn’t know until we arrived) we booked a room with a balcony in the Alpina but our new hotel didn’t have this option and this affected our stay, if we were informed we would have cancelled and stayed somewhere else

Partner

10/10

Exceptional

02 Nov 2025

Andrew

Great service!

10/10

Exceptional

16 Oct 2025

Susan

The room was well maintained and quiet. The front desk staff responsive and friendly. Great location and an amazing buffet breakfast.

Partner

8/10

Excellent

06 Oct 2025

Joshua

Nice room

Friends_and_family Family

10/10

Exceptional

23 Sep 2025

Brown

Facility is clean and staff is attentive and professional, yet personable. As is with many small hotels in Europe, the rooms are small and showing their age but clean. The location is amazing, walking distance to most of the major attractions in Lucerne, and the train/boat stations are literally just around the corner (so getting anywhere outside the city is super easy)…I can see why Hotel Alpina is highly rated, and I would recommend it also.

Leisure Family

8/10

Excellent

22 Sep 2025

Emily

Great location and nice rooms.

Leisure Family

8/10

Excellent

20 Sep 2025

Wendy

Needs improvement

This hotel needs an update. However I loved the location.

Self

2/10

Poor

11 Sep 2025

BALASUNDARRAJ

Terrible service, unsafe furniture, un attentive staff and expedia did nothing about it. Bed was faked as a king; with a double twin beds separated in the middle and stuffed with pillows mattress pad on top and wallah it's a king. Ridiculous. one side of the bed was sticking out of the cot, the middle was too squishy with pillows hence, leaving us only about 2 feet of the twin bed to sleep on. there was no AC so a huge air cooler was kept in the bed side making it impossible to get in and out of bed. The cooler had a big pipe running out the window for drainage so we could not close the curtains. Overall expedia is loosing standards.

Leisure Family

10/10

Exceptional

07 Sep 2025

Jennifer

The location is perfect, being next to the train station, boat quay (for trips across Lake Lucerne), concert hall (for the Lucerne Music Festival), and steps from the downtown and famous old bridges. Since Lucerne is so expensive, having the train station underground mall nearby is handy since it has relatively affordable groceries (the Coop store is awesome). Also, the train station has an amazing Tourist Info office that’s a great resource, and its entrance is right across the street from the street Alpina sits on. So convenient! Also, the pizza restaurant next door to Alpina is fabulous, and the rooftop bar at neighboring Monopole Hotel is the perfect place to go after you check in, for the views and ambience. We loved the fresh fruit left for guests at the front desk each morning; it made for good snacks later when we were on the train back from the mountains. Alpina was perfect for our family of four; we appreciated the quad room that allowed us to have separate beds for the teens and two rooms. I wouldn’t want to stay anywhere else.

Leisure Family

8/10

Excellent

07 Sep 2025

Timothy

Great location. Late night loud street noise.
No air conditioning.

Leisure Partner

8/10

Excellent

02 Sep 2025

Susan

It was nice

10/10

Exceptional

28 Aug 2025

todd

Great staff service.

8/10

Excellent

20 Aug 2025

Abby

Great location, booked the quadruple room, was spacious for European standards.

Leisure Friends

6/10

Pleasant

13 Aug 2025

Doug

Excellent location for trains, buses, boats, tours, and close to Old Town, Chapel Bridge etc. Spacious rooms and bathrooms.
No air conditioning not helped much by pedestal fans.
Had a bad experience trying to upgrade.

Leisure Partner

8/10

Excellent

12 Aug 2025

Denise

We loved it here, except that we were in the heat of summer. It has no air conditioning but they do provide a fan for each side of the bed.
Its a great area and everything we needed was within walking distance. I would stay here again if I were not travelling in summer.

Leisure Partner

4/10

Poor

05 Aug 2025

Julie

If you want to sleep do not stay here!

Hotel Alpina is in a fantastic location—just steps from the train station, which made getting around incredibly convenient. The hotel itself is clean, charming, and the staff were welcoming and friendly throughout our stay.

However, there is one major issue that would keep me from staying here again: the noise. There is a bar called Franky’s located directly beneath the hotel, and unfortunately, the noise from its patrons at night is overwhelming. When we entered the room and saw both earplugs and headphones laid out on the bedside table, we had a feeling it might be a problem—and it definitely was. The noise was so obnoxiously loud we couldn’t sleep at all.

To make matters worse, the rooms have no air conditioning. While a small fan and what appeared to be a portable A/C unit were provided, the portable unit did not work, and the fan offered little relief. With no way to close the windows without overheating, the full brunt of the street noise came right in.

It’s really unfortunate because the location is excellent and the staff are lovely. If you’re staying on a Sunday night (when Franky’s is closed), you might have a different experience. But personally, I would not stay here again due to the lack of sleep caused by the extreme noise.

Partner

8/10

Excellent

31 Jul 2025

Lance

The hotel is older and does not have great air conditioning, but they do have floor fans in the room that were on when we arrived. We were on the 5th floor, so it's helpful that they have a lift/elevator. It is small but does the trick with luggage.

If a top priority is distance to the train station, this one is a good option.

Leisure Family

8/10

Excellent

25 Jul 2025

Bijaya

Nice hotel.close to train station. Close to attractions.

4/10

Poor

25 Jul 2025

Kim

Old building with no charm.
No air conditioning, it was stuffy and warm.
Room did not feel clean or sanitized from the previous customers.

Leisure Partner

6/10

Pleasant

15 Jul 2025

Ginette

Cet hotel est reconnu pour être bruyante à cause des restaurant et bar autour...Donc, l'hotel nous fourni des bouchons pour les oreilles et des écouteurs pour mettre sur notre tête....LOL, mais nous n'avons pas eu à les utiliser.

Leisure Friends

10/10

Exceptional

07 Jul 2025

Susanne

Hotel Alpina is in a great location very close to Lucerne Main train station. Located in the heritage district, this hotel has character. We stayed for 3 nights. Evenings were a little noisy but that didn't worry us too much. The Las, I'm sorry I cannot remember your name, who was on the front desk was an absolute delight. She was always happy to see us on our return each day from adventuring into the alps. Hotel Alpina became our home away from home. On our second day we requested another fan for our room, and it was replaced immediately. I recommend Hotel Alpina and would certainly stay again.

Leisure Family

8/10

Excellent

03 Jul 2025

Donna

Very convenient location but no air conditioning made sleeping very uncomfortable. Fans nice but not very effective.

Leisure Family_with_children

10/10

Exceptional

02 Jul 2025

Verified traveler

Great location

This is an amazing central location in old Luzerne, perfect for Lake, trains, buses, central to restaurants and walks and with a view of Pilatus. Supermarket near by aswell. However, it can be noisy at night and no air conditioning due to historic building. Good value for money overall. The hotel's location outweighed the negatives.

Partner

10/10

Exceptional

01 Jul 2025

JackieRyanMK

Perfect location near train and central Luzern. Nice clean rooms

Leisure Family

6/10

Pleasant

26 Jun 2025

Rodiana

NO AC!!! Be aware that this hotel has no AC. Typically the town of Lucerne has mild weather but we ended there when it was 90* and without AC it was hard to breathe and sleep. Besides that the hotel is near everything and very convenient to walk around.

Leisure Family

2/10

Poor

21 Jun 2025

Yuvraj

Avoid at All Costs – Deceptive Staff, Miserable Stay
Hotel Alpina was one of the worst hotel experiences I’ve ever had. The front desk staff outright lies to your face — claiming someone is “inspecting the room” just to avoid letting you in before the 3 PM check-in, even when the room is clearly ready. Zero flexibility, zero hospitality.

The room itself? Tiny, claustrophobic, and stifling — there’s no air conditioning, and the space is barely livable. The bathroom is so cramped that two people can’t even brush their teeth at the same time. It’s like staying in a closet.

The elevator fits one person with a bag (barely), and the hotel is located on an incredibly noisy street where people yell and fight well into the night. It feels like a total ghetto.

Do not be fooled by any photos or reviews — stay far away from this place. I wouldn’t recommend this hotel to anyone, not even for one night.

Leisure Family

10/10

Exceptional

18 Jun 2025

Cynthia

Location, location, location
Large room with balcony

Leisure Partner

8/10

Excellent

11 Jun 2025

Cynthia

The hotel is a beautiful old hotel, the rooms were updated with new windows and balcony door....which we needed because the street noise was loud and it was loud very late. There is no air-conditioning so leaving the window and balcony door open for the cool breeze was a must. Bed and pillows were comfy and the location is great for the train and overall sightseeing.We had a good stay.

Leisure Partner

8/10

Excellent

04 Jun 2025

Judy

I liked the cute balconies and that the rooms have been renovated ,
The location was also good .
The room was nice and my only complaint is that the floor was a little sticky .
Although the front desk clerk was efficient I thought she could be a little more welcoming .
All in all a good stay

Leisure Partner

8/10

Excellent

01 Jun 2025

Aster

Good location, clean and convenience

Leisure Family

6/10

Pleasant

31 May 2025

Cynthia

Noisy

Leisure

10/10

Exceptional

22 May 2025

Mauricio

Everything was good

Leisure

8/10

Excellent

29 Apr 2025

Maria Criselda DeLeon

Room was recently renovated and very nice; great for family with kids. Close to main train station and major attractions!

Leisure Family

10/10

Exceptional

27 Mar 2025

Lourdes

Conveniente, alado de la estación y de todo.

Leisure

10/10

Exceptional

27 Mar 2025

Lourdes

Mucho ruido en las noche. El baño se mete el olor de la pizeria. Vista hermosa buen curto buen servicio, excelente ubicación.
Restaurante italiano buenísimo. Volvería Lo recomiendo. Super amables.

Leisure Partner

8/10

Excellent

20 Mar 2025

Samson

nice location, both convenient to transportation, dining, and shopping, and centralized to city attractions.

Leisure Partner

8/10

Excellent

18 Mar 2025

Mitchel

Hotel was a bit outdated but the location and services most def made up for it. Close to nightlife and so many dinner options. Balcony was big and staff were great.

Leisure Self

8/10

Excellent

14 Mar 2025

Hannah

Great location. Room is decently clean (not enough I would walk on my bare feet)

Leisure Partner

8/10

Excellent

09 Mar 2025

PETER

City hotel, i expect the drunks, the inconsiderate drivers revving engines and the refuse trucks, but…In a quiet side road, unfortunately taxi drivers and food delivery bikes park outside for their next job and loudly talk across the road to each other. Fixed using earplugs. But what cannot be fixed is the club/pub on ground floor, noisy barstools constantly scraping across a hard floor, then at 3:30am the place is cleared, cleaned and tidied for 30 minutes and impossible to sleep.

Business

10/10

Exceptional

07 Mar 2025

Paul

Nice little boutique hotel.

Leisure Partner

8/10

Excellent

01 Mar 2025

Danilo

The hotel bldg is a bit dated. You can hear the people chatting in the street until early morning. Footsteps from the upper floors are annoying specially past midnight. The good thing about this hotel is must the location.

Partner

10/10

Exceptional

17 Feb 2025

Sarah

Immaculate and all new decor and interior design. Loved extra amenities like heated towel bar and so soft beds.

Leisure Family

2/10

Poor

07 Feb 2025

Stuart

Bar/club Downstairs could hear everything. This was despite being on one of the top floors. Paper thin walls between rooms, could hear everything from the neighbours. Great location but not worth staying there due to all the other faults.

10/10

Exceptional

07 Jan 2025

Maria

Easy check-in and checkout. Great location.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Ryan

Great hotel and location right next to the train station. The only downside was that they weren't staffed over the winter so we had to check in at a different hotel, but it wasn't a big inconvenience.

Leisure Partner

6/10

Pleasant

08 Dec 2024

Kazim orhan

Check in at 16.00 ! Ridiculous as of Train Station hotel.!! but very nice front staff they try to let in 1530 ))) by the way Hotel Front desk at Monopol hotel of the bext door ..
Rooms are very cold after 1900 hrs.
.

Partner

8/10

Excellent

30 Nov 2024

Binte Abdul Manan

Friendly staff, fuss free check out and very near to the main train station. There is a nespresso coffee maker provided besides the kettle to amke tea. Highly recommended.

Leisure Partner

8/10

Excellent

23 Nov 2024

Camille

Dated hotel and rooms need TLC, but great value for price and location. Check in is at a nearby hotel, but very friendly staff. Very close to Lucerne Station. Only concern is there are bars down below and people hung out on the street and got so loud until 2AM on the weekdays and 4AM on a Saturday we were there, hence there was earplugs provided in the room.

Leisure Partner

8/10

Excellent

10 Nov 2024

Jubillee

Staff were nice and helpful. Can hear noises from the outside but it was tolerable.

Leisure Family

10/10

Exceptional

11 Oct 2024

Cammie

This property is excellent and affordable. It’s in a great location convenient to the train station and old town. There is an awesome local bar downstairs called Franky and also close for an easy quick bite there is a pizza restaurant The room was very clean and great Swiss design. The staff was so friendly and helpful. Very happy with our stay!

Leisure Partner

10/10

Exceptional

09 Oct 2024

Alex

Great location

Leisure Partner

10/10

Exceptional

05 Sep 2024

Charley

Beautiful spacious room with a lovely view, and the man at the front desk was really friendly and helpful, would definitely stay here again.

Leisure Partner

6/10

Pleasant

05 Sep 2024

Wilma

You have to walk to the Monopol sister property reception depending on the time of arrival/to resolve some issue. No AC in some rooms ; they told me they are not required to provide it because it’s a 3 star. I booked thru Expedia, who said there was AC. I was charged extra for an additional bed, which was more like a stretcher.

Leisure Family

8/10

Excellent

21 Jul 2024

Richard

Ok

Leisure

8/10

Excellent

27 Jun 2024

Kelly

The internet was very spotty. I had to re-log in at least 10 times in 24 hours because it kept kicking me off. Otherwise it was great. The staff was helpful and the location was great.

2/10

Poor

23 Jun 2024

Robert

We reserved and paid for our room months in advance. When we arrived on a rainy night after traveling the receptionist informed us that they were over booked and they “upgraded” us to a hotel across town and all we had to do is go back out in the rain with our luggage and wait for a bus. Our”upgraded” hotel was near nothing at we spent hundreds of dollars over the course of 3 days on cabs and walked miles to get our group back to the area where we were originally booked, for restaurants a sight seeing. Another family was trying to check in at the same time and were also sent across town in the rain. Terrible experience. Do not book here and expect to have a room. They did nothing in they way of compensation, they just expected us to accept their incompetence and lack of professionalism. Zero Stars. Less if possible.

Leisure Family

10/10

Exceptional

21 Jun 2024

catherine

Great hotel in a convenient location…I had a lovely balcony too…I would definitely stay here again!!!
👍💕🤗

Leisure Self

10/10

Exceptional

09 Jun 2024

Ramprasad

Very clean property and super helpful staff

Leisure Family

4/10

Poor

21 Apr 2024

Patrick

The hotel is next to a night club and a pizzeria. You can hear the night club all night long. The smell of the pizzeria filled the hallway and stayed in the room. I found an empty water bottle under the bed from the previous resident. The breakfast was very good though. I would not recommend this hotel especially for the price.

Business_and_leisure

10/10

Exceptional

19 Apr 2024

Margaret

This was a very convenient hotel right next to the station but safe and quiet. Staff were very friendly and lots of help with things to do locally.

Leisure Self

10/10

Exceptional

30 Mar 2024

Thomas

Sweet

Leisure

8/10

Excellent

25 Mar 2024

Jason

A Good Place to Stay in Lucerne

It was a good hotel with a good location. Both check-in and breakfast are in the hotel half a block or less away... which was weird, but not horrible. But it was a very good place to stay, and a good start to our vacation

Friends_and_family Family

10/10

Exceptional

14 Feb 2024

Yong Siong

It was very close to the main station and very convenient

Leisure Partner

10/10

Exceptional

11 Jan 2024

Andree

Location. Staff. Facilities. Breakfast. Everything was terrific.

8/10

Excellent

17 Dec 2023

Verified traveler

Our quad room was really nice and really modern. The location was good. The only weird thing was that there is basically no staff to receive or help guests.

Friends_and_family Family

8/10

Excellent

11 Dec 2023

Cathy

Close to train station. Very noisy, squeaky floors. Loud noisy street below. No front desk. Had to check in a hotel next door.

Leisure Friends

6/10

Pleasant

14 Oct 2023

Sehyon

It was too noisy at night.

8/10

Excellent

12 Oct 2023

Kristina

Super close to the train station and lots of restaurant options in the area. The only downside is there isn’t front desk staff at this location regularly. We were told staff would be there until 8 pm, but when we arrived to check in at 7 pm there was no one there. The partner hotel is just around the corner and easy to access so it was a quick fix.

Leisure Partner

10/10

Exceptional

31 Aug 2023

Vivian

The staff are super helpful and friendly! :) enjoyed my stay in Luzern and at Hotel Alpina very much

Leisure

4/10

Poor

27 Aug 2023

Patricia

The room was ok but did not have air conditioning. There were two oscillating fans, which was nice, but we needed some cooler air so we had to sleep with open windows. There are several bars in the area and a restaurant next door. People were smoking cigarettes and the smoke came up into our room. It was Saturday night and the bars were open until 4 am. I was awakened many times, even with the provided ear plugs, and after 3 am, I could not fall asleep due to the constant yelling and screaming of the men and women at the bars. They continued to yell until 6:30 in the morning. It was awful!!!! The shower tiles were covered with epoxy at some point but that was bubbling up and rust and mold were behind the peeling epoxy paint. I like a clean shower. It was a very noisy location so I do not recommend it unless you like to drink all night. It was very close to the historic bridge and that was why I chose it.

Leisure Partner

2/10

Poor

07 Aug 2023

Brandy Anne

Upgraded rooms, overpriced for property and amenities

Leisure Family

10/10

Exceptional

05 Aug 2023

Krishna

Old style hotel but close all attractions

10/10

Exceptional

23 Jul 2023

DARSHANA

Very near and near to Luzern station

Leisure Family

10/10

Exceptional

07 Jul 2023

Almaroz

Great location, great dining. Accessible for hiking:)

6/10

Pleasant

11 Apr 2023

David

Found no breakfast provided, charged 50ch, way too high.

Leisure Family

8/10

Excellent

09 Apr 2023

AVALON

The hotel was well situated for convenience.

Leisure Family

10/10

Exceptional

27 Mar 2023

Monica

Hotel Alpina is a convenient and practical option for short visits of Luzern or for concerts at the nearby KKL concert hall. The rooms are spotless and the hotel is 2 min away from the railway station and is located in the center of the city.

Leisure Self

8/10

Excellent

19 Jan 2023

Augusto

The locations is great. However, the people around the Hotel not so much.
Too many people smoking, is like being in the 70's

Leisure Family

6/10

Pleasant

14 Sep 2022

Pamela

I have stayed at Alpina many, many times. Now the reception staff is gone and I miss that. Also, could not get wifi to work in my room #33. Also, book in room had outdated info for wifi and no info on calling reception from my room. So I had to walk down the street again. 3 times went to reception, never did get wifi.... until overnight. It did attach sometime in the early morning hours. Very inconvenient since I was traveling the next day and needed to be able to reach the airline. Also, I like a washcloth in my room.

Leisure Self

10/10

Exceptional

14 Sep 2022

Caline

What a wonderful surprise to get an Upgrade to Monopol. The stay was very comfortable :)

Leisure Friends

2/10

Poor

05 Aug 2022

Kwok Fun

Bad experience and not worth for the listed price.

Actually the room condition is not same as the photos shown on the website. The room is old, dilapidated and with bad smell. Two wash basins and a large mirror facing the sleeping bed. You have to go to another hotel front desk to check in because there is no staff in the front desk.

Partner

4/10

Poor

25 Jun 2022

Alejandra

very noisy theres bars below it

Leisure Family

4/10

Poor

18 Jun 2022

Pravin

Mattress not comfortable. Only one pillow provided per person. Noise from pizza joint. Entry to hotel one has to pass through pizza eating customers who were curious about people entering hotel. Saturday and Sunday nights were rowdy drinking customers. One can see on Monday morning whole street full of garbage and plastic bottles. Though near station and famous bridge, deserves 2 stars.
Convenient to catch our buses. Very inconvenient for elder people to go for breakfast in another hotel Monopol.

Leisure Family

6/10

Pleasant

14 Jun 2022

Chris

Satisfactory stay at an expensive hotel

Room was large and relatively comfortable however there was no air conditioning in the room meaning you had to open windows which allowed the traffic noise in. Shower curtain was annoying and it was difficult to set the correct shower temperature on the mixer tap. No I’m site parking and as we were travelling with motorcycles, the local car parks would not allow us to park so on street parking was the only option which was disappointing. Roof top bar good but could be better. Overall, an expensive hotel for the quality.

Friends_and_family Friends

6/10

Pleasant

15 Oct 2019

Verified traveler

An Ok hotel

The hotel is only 3 stars because of the location and the staff, everything else can be improved, bed lights switch are missing, and do not stay on the rooms that face the main street where all the restaurants and bar are, if you open the windows all the cigarette smoke gets into the room and it's disgusting.

10/10

Exceptional

05 Oct 2019

hari krishna

Close to everything. And clean

Partner

10/10

Exceptional

04 Oct 2019

Verified traveler

Excellent location. Close to train station and a well-stocked grocery store. Room was very clean and spacious. Mattresses very comfortable Lockbox in room. Our room had a tub/shower combo, but our friends traveling with us did not — they didn’t mind at all. Friendly, multilingual staff at desk. A lift in the lobby.0

Friends_and_family Friends

10/10

Exceptional

24 Aug 2019

Verified traveler

Perfect location for us (right next to station). We especially appreciate the reception staff. Very friendly, responsive, efficient and helpful. Didn’t expect much from a small hotel for a one-night stay but the service was a pleasant surprise! Highly recommend!

Family

8/10

Excellent

12 Aug 2019

Verified traveler

Hotel location is near the train station, convenient , hotel room is spacious and clean but it does not has air conditioning in the hotel room and the hotel is a bit old . Breakfast varieties are not enough.

Leisure Family

2/10

Poor

05 Apr 2019

Verified traveler

Stay away. Under construction plus there is a night club on the ground floor. Instead of telling you about it, they leave some ear plugs in your room. The bass can be heard 3 floors up. Unacceptable

Business Self

10/10

Exceptional

27 Mar 2019

Verified traveler

we were suppose to stay in Alpina instead we were being upgraded to Monopol Hotel. It was great location and love the view from our bedroom. Instead of staying 1 night we extended the night because of this upgraded. So blessed. But even though we didnt stay in Alpina the location is great too nearby to central station

Leisure Friends

8/10

Excellent

21 Nov 2018

Al

Close to Lucerne Train station as well as supermarket. Good breakfast at the sister hotel next door. Small lift to upper floors. Fit 2 persons at a time only if with luggage. LOL. Anyway, better than none.

10/10

Exceptional

10 Oct 2018

SY

We booked Hotel Alpina, they upgrade us to stay at another hotel. Both location are very close to Luzern train station. The room is very large and comfortable. Staff was friendly. Everthing is good.

4/10

Poor

05 Oct 2018

Rachel

Hotel is located over several bars. It was extremely noisy till well past midnight. The next morning we asked to be moved to a room on the inside court and the hotel staff were able to accommodate us. We were moved to the sister hotel Monopol and had a very quiet and restful stay.

Partner