Erika

Austria , Austrian Alps
WAGRAIN , Haid, 50
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45 reviews shown

10/10

Exceptional

05 Apr 2026

Yolanda

10/10. Kind and helpful staff. Got our room ready early so we could nap after our flight. Fantastic food. Breakfast buffet was extensive with so many fresh choices. Massage and spa services were excellent. Ski shuttle to main Kitzbuhel gondola available- but the walk was so easy and beautiful - we preferred walking. Absolutely recommend this hotel.

Friends

10/10

Exceptional

04 Mar 2026

Hannah

We recently stayed at this hotel as a family, and it truly exceeded every expectation. From the moment we arrived, we were blown away by how beautiful the hotel is. The interiors are stunning — elegant, stylish, and thoughtfully designed. Every space feels luxurious yet welcoming, and the attention to detail in the décor and ambience is remarkable.
The facilities are outstanding. The spa is peaceful, immaculate, and the perfect place to unwind after a day on the slopes. Every area, from our room to communal spaces, was spotless — the hotel’s cleanliness is exceptional. The complimentary shuttle to the ski lift was a fantastic bonus, making our stay seamless and stress-free.
As big food lovers, the dining experience was another highlight. Every meal was sensational — beautifully presented, full of flavour, and crafted with care. The quality was genuinely on par with Michelin-starred restaurants we’ve dined in, and we looked forward to every meal.
The staff made our stay unforgettable — warm, professional, and always going above and beyond. A special mention to the restaurant team, who made every meal not only delicious but truly enjoyable and memorable.
This hotel is more than just a place to stay — it’s an experience. We would return without hesitation and highly recommend it to anyone seeking beautiful surroundings, outstanding food, and exceptional service.

Family

10/10

Exceptional

15 Feb 2026

M J

The whole experience was superb. Rooms nice, staff friendly, food fantastic and spa was excellent.

Partner

10/10

Exceptional

13 Jan 2026

Sean

I never leave reviews but this hotel is now my favorite hotel. It is so warm, the staff is i creditable, the massage therapist is the best, the front desk was so helpful, the dinning staff are better than the best restaurants in the U.S., house keeping os the best I have every seen, and Marco in the bar is my new best friend. I wish I could have stayed longer. They are the beat and I look forward to my next visit. Do yourself a favor and book this place for you next vacation.

Leisure Family

6/10

Pleasant

04 Jan 2026

Farzin

Room was clean and adequate. Nothing very special about this hotel.

Leisure Family

10/10

Exceptional

19 Dec 2025

simella

Perfect top Service and stuff 🤗

Leisure Friends

10/10

Exceptional

17 Oct 2025

Ozair

Beautiful property and very well maintained. Staff were exceptional and always tended to our needs immediately. I love the breakfast spread so much, so many options and very nutritious. Would definitely recommend this hotel to anyone staying in Kitzbühel.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Branislav

Excellent hotel with excellent staff. The Restaurant and bar are excellent. Breakfast is excellent. Overall highly recommended.

Leisure

10/10

Exceptional

16 Sep 2025

Jean

Wonderful staff. Accomodating and friendly. Very nice room. Great shower and bed. Close to train.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Petra A

Lovely hotel and wonderful staff.

Leisure Friends

10/10

Exceptional

08 Jun 2025

Ravinder Kumar

Excellent property; very courteous team specially lady in front office and breakfast area; good breakfast ; scenic views from open terrace areas and good pool facilities

Friends_and_family Family

6/10

Pleasant

17 Mar 2025

Paul

Excellent doorman friendly and helpful. Unfortunately, the same cannot be said for the front desk on our arrival. No warm greeting and a somewhat frosty reception. This made us feel uncomfortable.
Very disappointed with the bedding, it was very poor. Not Egyptian cotton sheets. Worn fitted sheets of a poor standard. Charging for parking is not acceptable at a hotel at this price point.

Leisure Partner

6/10

Pleasant

28 Feb 2025

Stephen

A little bit of a walk to get into the proper town. The room was so dark with all the lights on I needed to use a flashlight to get around. Who knows what I left behind in the pitch dark. My biggest annoyance was while I had the half board which included dinner, they charged 7euro for a bottle of water which was less than 1e at the supermarkets.

10/10

Exceptional

10 Mar 2024

Helen

Perfect stay.

Beautiful hotel. Excellent service. Delicious food. Super comfortable room. Thank you for the shuttle to the slopes. Would highly recommend and look forward to staying again.

Partner

10/10

Exceptional

14 Mar 2023

Simon

great stay

lovely hotel,friendly staff , well located, nice food and would highly recommend.

Partner

6/10

Pleasant

20 Feb 2023

Melissa

The property and rooms were really nice and newly renovated. The spa staff were very nice and easy to talk to. The front desk reception people were the least friendly customer service people I have ever dealt with in my decades of travel. They clearly do not like non-Austrian or non-German tourists and made it clear to any guest who could not speak German. I would say that they were genuinely unhelpful and provided little to no customer service during my 5-night stay at the property. For example, when I asked for an additional key, I was told that our room was limited to \"2 keys per room\" but 2 hours later I saw that a German guest was allowed to get another key when they asked in German. When I asked for help finding a local ski instructor or help with the local ski rental shop, the receptionist told me to \"go to Google\" and that he did not ski and couldn't help despite clearly not being busy. Their lack of courtesy for their non-German speaking guests is very clear and they obviously would prefer to only host Germans or Austrians in their hotel. If that's the case, then they should clearly write it in their hotel description. Worst service experience ever from the reception. I was also shocked to hear the owners are Marriott which is surprising from a global chain.

Leisure Friends

10/10

Exceptional

19 Sep 2022

Alexandra

Lovely boutique property in the heart of Kitzbühel. Staff was delightful. Our room was a bit dark (201) but very nice. We will be back for sure.

Business_and_leisure Partner

8/10

Excellent

11 Jul 2019

Verified traveler

An individual and I think until recently a long-term family owned independent hotel, the place is in a good location with very short walks to everything. The staff are very good and very decent. They care about their clients and their hotel. Good food although would say that when they have bbq on the terrace the whole two random single people can share a table thing isn’t for me! Enjoyed hotel facilities, gardens and pool. Had a very good stay and will visit again

Leisure Self

8/10

Excellent

09 Sep 2018

Verified traveler

Just ok

Bed was decent. Room smelled of smoke. Bathroom smelled moldy. Room large but dated. Good location. View good. Food average

10/10

Exceptional

10 Jan 2018

A Rare find, A Hidden Gem

What a rare find! Hotel Erika is a hidden gem! Full of old world and traditional charms, but with all the modern comfort without the pretensions of big hotels. Love everything here. This feels like being at home, and everyone of the hotel staff treated us with the uttermost care and respect. We didn't want to leave. After a day of skiing--wet and exhausted, what a pleasant thing to see the manager/owner standing at the door taking our wet heavy ski clothes to dry! What a luxury to sit at the atrium with traditional decors and beautiful colors and enjoy a cup of tea and cake, whiling looking at the snow falling outside. To say nothing of the pools, slides, saunas, and spas... This little hotel has something for everyone, from my 8-year-old daughter to my 80-year-old father-in-law. Perfect stay. And you don't have to rob the bank to afford it either. We've been around the world many times, and it's rare that we feel touched by the hotel.

Family

8/10

Excellent

31 May 2026

Alessandra

Lovely Place ! Small Spa and Pool but the rest ist just great

Partner

10/10

Exceptional

27 May 2026

Jasmin

Halbpension war super! Nettes Personal, Spa war sehr gut, genau dafür waren wir da. Kommen gerne wieder.

Friends

10/10

Exceptional

23 Apr 2026

Marius

Das Zimmer war sehr schön, wenn auch etwas dunkel. Personal sehr freundlich und zuvorkommend, sowohl an der Rezeption, als auch beim Frühstück.
Konnten bereits am Vormittag einchecken, was sehr angenehm war.
Das Frühstück war sehr gut.
Der Wellness-Bereich ist etwas verwinkelt und verteilt. War jedoch in Ordnung.
Klare Empfehlung!

Partner

6/10

Pleasant

29 Mar 2026

TOMI

Kyllä

Friends_and_family Friends

8/10

Excellent

22 Mar 2026

Esben

Great Spa!

8/10

Excellent

08 Feb 2026

Steffen

Flott hotell og hyggelig betjening som yter fantastisk service

Partner

10/10

Exceptional

29 Oct 2025

Carlo

Ich hatte einen fantastischen Aufenthalt und kann das Hotel nur wärmstens weiterempfehlen.

Leisure Partner

8/10

Excellent

14 Oct 2025

Alicia

Einziger Störfaktor des Zimmers war, dass alles sehr sehr dunkel ist. Hier wären einige Lampen mehr hilfreich damit man abends auch ohne Handytaschenlampe im Schrank etwas sieht.
Des Weiteren sollte der Spa-Bereich für Kinder gesperrt werden. Dort soll Erholung stattfinden. Bei uns waren mehrere kleine Kinder, die in den Pools wild geplanscht haben und gegen die Scheiben geklopft haben dauerhaft. Unfassbar störend und eine Erholung war im Spa-Bereich nicht möglich. Liegeplätze gab es auch leider sehr wenige und die Pools könnten wärmer sein. Ansonsten eine wirklich schöne Unterkunft, wir hatten das Zimmer mit Balkon. Es war sehr ruhig und sauber.

Leisure Partner

10/10

Exceptional

10 Oct 2025

Michaela

Gerne wieder 🙃

Leisure Family

10/10

Exceptional

13 Sep 2025

Wolfgang

Lieben Dank an Verena für die tollen Tipps und Buchungen zum Abendessen etc - tolles Haus, tolles Frühstück - Lage an der Straße tolerierbar - bei geschlossenen Fenstern überhaupt kein Problem - Auf Nachfrage ganz unkompliziert andere Kissen bekommen - Bei schönem Wetter im Garten Lounge mit DJ jeden Samstag - Wir kommen gerne wieder!

Leisure Partner

10/10

Exceptional

01 Sep 2025

Robert

Alles so wie man es vorstellt! Immer wieder gern!

10/10

Exceptional

18 Aug 2025

Michael

Toller Aufenthalt der keine Wünsche offen gelassen hat. Wir kommen gerne wieder!

Leisure Partner

10/10

Exceptional

17 Aug 2025

Heinz

Sehr freundliches Personal und das Frühstück war umfangreich und sehr gut! Ist auf jeden Fall weiter zu empfehlen 👍

Leisure Partner

10/10

Exceptional

19 Jul 2025

Charlotte

Lyxigt hotell med alla bekvämligheter

Lyxigt och ombonat hotell med fantastisk frukost. Superbra personal. Vacker trädgård med en badbar damm. Poolanläggning inomhus med 2 mindre pooler. Den ena med bubbelfunktion som tyvärr avgav irriterande klor. Mycket fina rum med hårda sängar.
Delvis störande genomfartstrafik beroende på rum.

Friends_and_family Family

10/10

Exceptional

31 Mar 2025

Alexandra

9 super days in Kitzbühel

This is a world class hotel. Service minded, but without pretentions, with the austrian discretion and elegance. Very good location, just 10 min from the train station or the city center including the Hahnenkamm ski lift, but taxi to the lift is available from 8:30 to 10:30 as a courtesy. The room was very confortable, bed included with a large elegant bathroom with two sinks and both shower and a nice bathtube where you could relax when you missed the spa after-ski. The spa area is elegant and has two pools, two saunas all included in the room price. One of the pools has jets that are the perfect massage after a long ski day. The only suggestion would be a slightly higher temperature in the jet pool as more relaxing. The breakfast is great with fresh food, good local bread, omletts, fried eggs, cappuccinos, on demand and local dessert. Just perfect to give you energy before the slopes. And in the evening, you can have an esquisite dinner in the quiet and elegant lounge area without need to book a restaurant - the food is excellent. As it was the end of season and the resorts is at lower altitude, it was not top weather, first days were slushy on the slopes with hard packed snow. The following days came a lot of snow but it was foggy. Anyway, there were 2-3 days with sunny moments and relaxing time. The resort is almost empty and you have a lot of place on the slopes. I recommend this hotel and I hope to come back as soon as possible. Probably hard to book on high season.

Self

10/10

Exceptional

21 Mar 2025

Sophie

Ein super Aufenthalt, mit super Service, tollem Frühstück und einem sehr guten Zustand der Zimmer und des gesamten Hotels. Alle sind extrem freundlich und kompetent. Die Zimmer sind super ausgestattet und haben das Bad und die Toilette voneinander getrennt - super für Paare.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Stefania

Ottima struttura

Ottima struttura, comoda per il centro, pulizia massima, camera confortevoli dotate di tutto e silenziosissime. Colazione buona, cena ottima, servizio brunch al bar di eccellente livello. Gentili e affabili.

Business

8/10

Excellent

09 Feb 2024

Torben

2 points to improve

Great staff, Nice hotel. Two issues. First of all there was only a ski shuttle in the morning and not return (all other hotels had a return shuttle). Not great service, temperature and cleaners of pool area was not ok. Great we could charge our car

Friends_and_family Family

10/10

Exceptional

31 Oct 2023

INGRID

Herzliche Grüße an das freundliche Hotel Personal: vom Frühstücksservice, Empfang!, Rezeption..Wir haben uns sehr wohl gefühlt!

8/10

Excellent

27 Mar 2023

Christian

Good hotel with nice rooms. Central location but still some distance to the main skilifts (however, shuttle offered but only until 10/10.30 in the morning.

SPA was not great, had a weird smell which got ourselves and other guests coughing while in the pool. Temperature in water was quite low/cold.

Breakfast was very good.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2023

Ira

Excellent hotel just near the city center.

10/10

Exceptional

05 Mar 2023

Werner

Ein sehr schönes und elegantes Hotel mit sehr aufmerksamen Personal.

Leisure Partner

10/10

Exceptional

09 Sep 2019

Holger

Verregnetes Wochenende in einem netten Hotel.

Alles hat gepasst - gerne mal wieder!

Partner

10/10

Exceptional

01 Jul 2019

Ylva

Semester med min man

Jättetrevligt och mysigt hotell. God mat och servicen var kanon!

Partner

8/10

Excellent

07 Jul 2015

Verified traveler

Beautiful!

Beautiful garden, beautiful people, beautiful hotel with great personality, Great kitchen and a warm and very welcoming staff. It's our 10 year old's new favorite hotel (and our dog's too; Roomservice with beef and nudels!) We will highly recomend this hotel.

Family