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City Express By Marriott Tapachula

Chiapas · Mexico

Carretera a Puerto Madero Km. 3.5View location

8.4/10Excellent926 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.8/108.8
Condition8.6/108.6
Neighborhood9.4/109.4
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express By Marriott Tapachula

Located in Tapachula, City Express by Marriott Tapachula is a convenient base for exploring the area. Within a 5-minute drive, you'll find Casino Vegas Tapachula and the Izapa Ruins. This hotel offers 117 guestrooms equipped with flat-screen televisions, complimentary Wi-Fi, and private bathrooms with showers and complimentary toiletries.

Guests can enjoy recreational amenities such as an outdoor pool and a fitness center. A complimentary continental breakfast is served daily. The hotel also provides a 24-hour business center, a 24-hour front desk, and airport shuttle service during limited hours.

Nearby attractions include the Plaza Cristal Shopping Center and Bicentennial Park.

Read more about this hotelShow less

With a stay at City Express by Marriott Tapachula in Tapachula, you'll be within a 5-minute walk of Plaza Paseo Las Hortensias and Plaza Galerias. This hotel is 1 mi (1.5 km) from Casino Vegas Tapachula and 1.2 mi (2 km) from Centro Comercial AlaÏa Tapachula.

Stay in one of 117 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards.

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • A car is not required for transportation to and from this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Paseo Las Hortensias 0.1 km / 0.1 mi
Plaza Galerias 0.3 km / 0.2 mi
Casino Vegas Tapachula 1.3 km / 0.8 mi
Izapa Ruins 1.9 km / 1.2 mi
Centro Comercial AlaÏa Tapachula 2 km / 1.2 mi
Plaza Cristal Shopping Center 2.8 km / 1.7 mi
Bicentennial Park 4.5 km / 2.8 mi
Miguel Hidalgo Central Park 4.9 km / 3 mi
Archaeological Museum of Soconusco 5.3 km / 3.3 mi
Izapa Archeological Zone 17 km / 10.5 mi
Chiapas Port 24.4 km / 15.2 mi
Malacatan Castle 32.5 km / 20.2 mi
La Encrucijada Biosphere Reserve 36.5 km / 22.7 mi
Volcán Tacaná Biosphere Reserve 37.8 km / 23.5 mi
Casa Grande 42.3 km / 26.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 117
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Lift accessExtra charge
Show 6 more facilities & services
  • Terrace
  • Private pool
  • Breakfast
  • Continental breakfast
  • Minimum check-in age: 18
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin SUPERIOR KING BEDDouble or Twin • SUPERIOR KING BED • 1 Bedroom • 21 m²DBT.KG-SU
    Double or Twin SUPERIOR KING BEDPhoto unavailable3 photos

    City Express By Marriott Tapachula

    Double or Twin SUPERIOR KING BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, Sofa bed
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-SU

    Room amenities

    • Shower
    • Bathroom

    Facilities with extra charge

    • Ironing set
    • TV
    • Direct dial telephone
    • Hairdryer
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 21 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable3 photos

    City Express By Marriott Tapachula

    DOUBLE QUEEN SIZE BED

    Room photos

    3 photos

    Room overview

    Smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping
    • Hairdryer
    • Direct dial telephone
    • TV
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 21 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable3 photos

    City Express By Marriott Tapachula

    DOUBLE TWO DOUBLE BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Shower

    Facilities with extra charge

    • Housekeeping
    • TV
    • Direct dial telephone
    • Hairdryer
    • Ironing set
    • Wi-fi
    • Toiletries
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    QUADRUPLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express By Marriott Tapachula

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 18 m²SGL.ST
    SINGLE STANDARDPhoto unavailable4 photos

    City Express By Marriott Tapachula

    SINGLE STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express By Marriott Tapachula

8.4
Excellent
926 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.6 /10
Neighborhood
9.4 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
06 Jul 2026
Sebastian
El personal muy atento..el cuarto de buen tamaño y limpio..lástima que la piscina no pudimos utilizar estaba muy sucia..el desayuno puede mejorar
Family
10/10
Exceptional
10 Jun 2026
Erica Denise
El personal nos trató con mucha amabilidad. Estoy muy agradecida con ellos porque uno de los huéspedes no tenía teléfono y ellos sin algún problema le daban recados de nuestra parte. A todo el personal un 10/10, instalaciones y desayuno también y ubicación cerca de muchos restaurantes y aeropuerto.
Friends
8/10
Excellent
27 May 2026
Willson
Keep going
Family
6/10
Pleasant
26 May 2026
Luis
El área de la piscina no tiene tumbonas y solo dos sombrillas rotas. Las chicas de la limpieza muy amables y mantienen la habitación muy limpia
Family
10/10
Exceptional
24 May 2026
dennis
Service
Self
10/10
Exceptional
17 May 2026
Jesus
For an emergency stay or a last-minute decision, it is a great option. I enjoyed staying there.
Self
10/10
Exceptional
28 Mar 2026
Francisco J
La estancia en Tapachula city Express muy Buen lugar restaurantes cercas a solo 30 metros y Plaza Galerias a solo 5 min caminando restaurantes en el interior Dominis Pizza , Sub way,Tacos,Comida China etc. Cafe Starbucks a 3 min caminando,Oxxo a 1 min caminando, Botics a 1 min caminando muy buena localidad al Centro civico en Taxi 12-15 min $80-100 pesos
Family_with_children
10/10
Exceptional
22 Mar 2026
serafin
Servicio de excelencia
8/10
Excellent
18 Feb 2026
Claudia
La piscina esta bastante deteriorada y los baños comunes no tenian jabon de manos ni papel higiénico
Partner
10/10
Exceptional
12 Jan 2026
Miguel Angel
Todo estuvo perfecto, 100% recomendado, el personal es muy amable y dispuesto a apoyar en todo momento, el área de piscina es perfecta para relajarse.
Leisure Family
10/10
Exceptional
13 Dec 2025
Levy
Great
4/10
Poor
09 Dec 2025
MIGUEL
.
10/10
Exceptional
29 Nov 2025
Amelia
Staff was courteous, and room was very clean
Friends_and_family Family
10/10
Exceptional
16 Nov 2025
James
Very nice and cool place to stay in Tapachula
4/10
Poor
07 Nov 2025
Jorge
Uncomfortable bead, low quality breakfast
10/10
Exceptional
15 Jul 2025
Patricia
As always City Express by Marriott hits all the marks
Leisure Family
8/10
Excellent
23 May 2025
Arnaldo
Convinient
Business Partner
2/10
Poor
12 May 2025
Heidy
Everything is fine, just a problem with transportation.
Leisure Family
10/10
Exceptional
09 May 2025
Jorge Mario
Good
2/10
Poor
16 Feb 2025
Ignacio
I brought some family. From outside. And they want to charge me. $15. Dollars. for person. And they don't.
Have pool. Chairs..
Business_and_leisure Partner
8/10
Excellent
19 Dec 2024
Fernando
Está bien ubicado y tiene todo lo necesario cerca
10/10
Exceptional
10 Dec 2024
Ramiro
Breakfast delicious and very clean and organized
10/10
Exceptional
29 Nov 2024
DIANA REYES
Very good location and accommodations.
Leisure Family
8/10
Excellent
11 Nov 2024
Yesenia
Nice hotel to spend the night and front hotel there alot restaurants to go eat dinner
10/10
Exceptional
01 Nov 2024
Carlos
Very good property and services
10/10
Exceptional
18 Sep 2024
Gustavo
Overall my stay was very pleasant.
Leisure Partner
2/10
Poor
21 Jul 2024
José
Para comenzar la habitación que me tocó estaba rota la tubería del aire acondicionado y había agua en la habitación según te ofrecen transporte al aeropuerto y es mentira cuando fui a preguntar a recepción me dijeron que no estaría disponible asta 10 am y mi vuelo salía a las 9 am el desayuno muy pobre solo había huevos revueltos con frijoles definitivamente no volvería a quedarme en ese hotel
Business_and_leisure Self
6/10
Pleasant
08 Jul 2024
Alfredo
Very clean, staff was excelente, but the hotel is too old, hotel room had a leak, bathrooms on the pool were floded,
Business Family
6/10
Pleasant
10 Jun 2024
Douglas
Nice clear hotel
Leisure Self
4/10
Poor
22 May 2024
Carlos
not being able to enter the room even if we paid half the rent, after they had told us yes. Room 129 has a humidity problem and it took more than 3 hours to address the problem. They only brought in a perfume spray.
The shuttle bus was parked in front of the main entrance for at least two hours, forcing other guests to park on the street where traffic was very busy. Lastly, they did not accept my Marriott membership number.
Very bad experience, something that had not happened before, because I use this hotel when I stay in Guadalajara.
10/10
Exceptional
17 Apr 2024
Fouad
Good
10/10
Exceptional
13 Apr 2024
Vioneth
Todo muy bien ubicado.
Leisure Family
10/10
Exceptional
10 Apr 2024
Francisco
Comfy and nice hotel to stay in the city and move around from there.
Friends_and_family Family
10/10
Exceptional
02 Apr 2024
ANA SOFÍA
.
Leisure Family
6/10
Pleasant
25 Mar 2024
Juan Pablo
The Area very Nice and the Hotel Good but the service of the workers were not so good, no Ice on the premesis and the AC was dripping all over the first floor.
Friends_and_family Family
10/10
Exceptional
05 Feb 2024
Leah
Great
6/10
Pleasant
04 Feb 2024
Leonel
All the restaurants in front of hotel are awesome great food
I did not like how small our room was
4/10
Poor
02 Jan 2024
Ginger

Dirty hotel

Terrible experience not able to use the swimming pool, dirty, hotel in general dirty, nice and big hotel but with trash and really dirty
Friends_and_family Family
10/10
Exceptional
19 Nov 2023
ANGEL MARIO
Buen lugar para hospedarse después de ir de compras un fin de semana en Tapachula
Business_and_leisure Self
10/10
Exceptional
10 Nov 2023
Adrienne
Great place. My go-to place in Tapachula. Clean, quiet and great customer service.
Business_and_leisure Friends
6/10
Pleasant
09 Nov 2023
Jose
Baño con fuga de agua en el techo.

Se moja el piso del baño

Húmedo
Partner
6/10
Pleasant
11 Oct 2023
Federico
Rooms are super small but ok for a night or two if on business. Good dining options right across the street.
Business Family
8/10
Excellent
23 Sep 2023
Abdul razak
Clean and the breakfast was good
Leisure Friends
4/10
Poor
03 Sep 2023
Alisher
They have bed bugs
6/10
Pleasant
27 Jul 2023
Dawn
Slow check in, 3 hour wait to have a shower because there was no shower curtain even after asking for one 3 times.
Leisure Family
10/10
Exceptional
25 May 2023
Edgar
Good service everything was excellent
Leisure Family
10/10
Exceptional
21 Apr 2023
Adrienne
Friendly and competent staff. Well appointed rooms and ammenities.
Business Friends
2/10
Poor
20 Apr 2023
Harpal
Extra charge for visit person
Business Self
2/10
Poor
03 Mar 2023
??????
Х
2/10
Poor
01 Mar 2023
??????
I made a reservation, I wanted to extend it, but my room was already sold, I had to look for another hotel
Business_and_leisure Family
6/10
Pleasant
24 Feb 2023
Paola
The building is relatively new, all the furniture is in very neat shape, the pool, the gym, the beds and the bathroom they’re all great, the queen size bedroom is too small for a couple. The breakfast was not that good.
Business_and_leisure Family
10/10
Exceptional
16 Jan 2023
Lidia
Todo muy bien y cerca del aeropuerto
Leisure Family_with_children
4/10
Poor
02 Jan 2023
OLAF
first, the management was to slow,I wait for more than 10 minutes to find my reservation , to get my room another 15 minutes, when we get into the room was a very bad smell, I was thinking because the air condition was not working, but the smell did not get away, the bathroom door did not get close and the smell was in all the room, next day we spoke with the management and they change room because the smell, but the new room had the same smell, the curtain of the bathroom was very old and broken, after few hours of talking with the management of the hotel, they give me a up grade room, this was better, the smell was not there, but the curtain of the bathroom was the same old and broken , I am very disappointment about the hotel, because is not cheap, and this will be the last time in this hotel.
Leisure Partner
10/10
Exceptional
07 Dec 2022
Carlos
Great place and a lot of shopping areas around!
Leisure Family_with_children
2/10
Poor
15 Nov 2022
Richard
Our room was not ready on time ans i tried to cancel it through Expedia and it won't let me....We will never stay here again
Leisure Partner
8/10
Excellent
20 Sep 2022
Javier Alejandro
Excellent Hotel and personal, but in rooms have a lot of humidity.
The A/C is excellent, and have the restaurants and bars. You dont need to go of to other place to eat or drink.

The pool its cool.
Leisure
8/10
Excellent
18 Sep 2022
MIGUEL
.
Leisure Family
10/10
Exceptional
18 Sep 2022
Juan
Great for a family trip. Very good breakfast. Clean rooms and very comfortable beds.
Leisure Family_with_children
10/10
Exceptional
12 Sep 2022
Dina
Is a beautiful place and at the right place, very clean, breakfast is so good, very good costumer service, they take good care of me.
Leisure
6/10
Pleasant
16 Aug 2022
JUAN
There were NO towels. Literally. The keys in very bad condition so they didn’t work in the elevator.
Very bad staff at the front desk.
Leisure Family
2/10
Poor
08 Aug 2022
Miriam

The worse! not family friendly, dangerous!!!

Staying at this hotel was the worse experience ever! Since the beginning at the check in the person at the front desk didn't understand when I gave her my name, even though I told her in Spanish as that is my first language, she gave me a key/card that was in a very bad condition and the next day didn't work, I had to get another one and the staff told me that key was not good and she wonder why I was given that key!
Then we went to the pool it was a very hot day and we need it to cool off, but as soon as we entered a black drunk man yelled a vulgar/sexual statement referring to my 20 year old daughter he was flirting, apparently they allow parties with drunk male a females who were there, the black man wasn't wearing a swimming suit he was dressed with cloths and he was in the pool drinking, they all were drunk! We left because the whole scene was disgusting and yucky! And we didn't feel safe. We went to complained with the manager and he said he will check when he came back he said that they look okay and that it's okay to go in, I told him that they shouldn't allowed drinking and partying in the pool area because is a public area and families with children have access, he said that he was afraid to ask them to leave, the two security persons didn't do anything!!! They said: “and this is nothing you should see what people do in Christmas and New Year’s, they go naked and drunk inside the pool and the pool area”, unavailable!!! so we ended up leaving not the drunk party.
Friends_and_family Family
10/10
Exceptional
07 Jul 2022
Jorge
Other than the airport shuttle not being available the service was excellent.
Leisure Family
10/10
Exceptional
04 Jul 2022
CARLOS
La regadera del 204 no era muy buena poca presion
Leisure Family
10/10
Exceptional
28 May 2022
Claudia
Breakfast and shuttle to the airport really practical
Business_and_leisure Family_with_children
8/10
Excellent
25 May 2022
Veronica
.
2/10
Poor
21 Mar 2022
Brissa
I am very dissatisfied and disappointed with this hotel and with expedia. The only reason we got this hotel was for the airport shuttle. The receptionist told us it was not available. Really!!! Expedia should not advertise it if it is not available.
Business Partner
8/10
Excellent
21 Mar 2022
OLAF
I like where the hotel is.
I did not like, in the room was only one towel and we was 2 persons.
Leisure Family
6/10
Pleasant
19 Jan 2022
Riky
.
Business Self
10/10
Exceptional
16 Jan 2022
Edgar
I really want to come back again and spent more time there excellent service
Leisure Family
10/10
Exceptional
14 Jan 2022
Maria
Clean
Leisure Family
10/10
Exceptional
13 Jan 2022
busy a
Nice place and clean..
Leisure Family_with_children
10/10
Exceptional
29 Dec 2021
Marielba
Buena atención todo excelente de mi parte lo recomiendo👍
Leisure Self
10/10
Exceptional
13 Dec 2021
Mynor
The staff was very kind and helpful. Check-in was quick (less than 5 mins). Parking area is secure. Courtesy breakfast good as well. Two things, First, my room didn't have towels. I called to the operator and She said no problem, I'm going to send them. So I was waiting for a while and nothing. I went outside, came back and nothing. So, I had to call again and I received them. Second thing, the smell of the toilet was very strong and nauseating, I think they have to take care of this. After these details everything was very good.
Leisure Family
10/10
Exceptional
19 Nov 2021
Gabriela
good service
Leisure Family
10/10
Exceptional
25 Oct 2021
Miguel
Everything ok, we will come back
Friends_and_family Family
10/10
Exceptional
06 Sep 2021
Marie
Everything is good I like it the welcome me to feel safe and the food is good
Leisure Family
8/10
Excellent
19 Jul 2021
Verified traveler
Todo bien, buen lugar con restaurantes cercanos para pasar un buen rato
Leisure Family
10/10
Exceptional
13 Jul 2021
Verified traveler
All staffs provided great Customer Service.
The walls are rather thin. Not sound proof at all.
Business_and_leisure Self
8/10
Excellent
11 Jul 2021
Verified traveler
It was a long flight from New York City. They allow me to be in the pool while my room was getting ready due to my early arrival. Everyone super friendly. The room cleaning service was done daily, the gym was not well equipped and no towels,no cups for water dispenser. The morning breakfast needs to be improve quality. Overall it’s a great place to stay and I love the sushi restaurant across the street.
Business_and_leisure Self
6/10
Pleasant
10 Jul 2021
Verified traveler
I did not like a bad smell coming from the bathroom.
10/10
Exceptional
29 Jun 2021
Verified traveler
Excellent location. Nice blackout curtains. Coffe machine with good coffe all day. But breakfast with poor variety and quality , no remote for the AC.
Leisure Partner
8/10
Excellent
26 Jun 2021
Verified traveler
Near to restaurants and shopping mall. Don’t like breakfast and amenities.
Leisure Partner
8/10
Excellent
22 Jun 2021
Verified traveler
No shuttle due to Sunday
Leisure Family
10/10
Exceptional
17 Jun 2021
Jose

Great for us!

Of the 4 night/4 city road trip from Texas through Mexico to Guatemala in June, City Express was our favorite hotel stop.
Partner
10/10
Exceptional
25 May 2021
Verified traveler
Good place to stay, confy, clean , but i really like the pool and the gym.
Business_and_leisure Self
10/10
Exceptional
07 May 2021
ROLANDO

Best hotel in Tapachula

Excellent service and great location
Business
10/10
Exceptional
30 Apr 2021
Verified traveler
The hotel was nice but one thing the bathroom was a little slips but other then that was good and the staff was nice and the pool was good and clean
Leisure Family_with_children
8/10
Excellent
25 Apr 2021
Verified traveler
Tight, but ok for a one night stay. Some restaurants and a convenience store next to it is a good thing around there.
Business Family
10/10
Exceptional
11 Apr 2021
Verified traveler
Hotel staff is very helpful and kind. I will definitely recommend this hotel to friends and family members.
Friends_and_family Family_with_children
10/10
Exceptional
18 Mar 2021
Verified traveler
It's clean and close to restaurants and stores..The rooms and staff were excellent.
Friends_and_family Partner
10/10
Exceptional
14 Mar 2021
Verified traveler
The cleaning price and location the personal the breakfast
Friends_and_family Family
10/10
Exceptional
12 Mar 2021
selene

Excellent Service

Nice staff, cleanliness & convenient walk to stores & bank.
Friends_and_family Family
10/10
Exceptional
26 Feb 2021
Verified traveler
Has a new restaurant area in front, very nice. A lot of variety for different tastes.
Leisure Family
10/10
Exceptional
03 Jan 2021
Verified traveler
Muy cómodo y cuentan con desayuno de cortesía, además está muy cerca de Sams
Friends_and_family Family
10/10
Exceptional
25 Dec 2020
Miguel

EXCELLENT HOTEL

Very clean, easy access to shopping, very nice.
Friends_and_family Family
6/10
Pleasant
23 Nov 2020
Damian
Las habitaciones estan bien, limpias y comodas. El personal de recepción pésimo, me salieron con que la reservación no estaba y aunque le mostre el numero de itinerario y el correo electrónico de la reserva me diejeron que iban a hacer una excepción pero que me iban a cobrar mas impuestos. Obviamente le dije que pagaría el total de lo que reserve, no lo que a él se le ocurriera. Sólo eso no me gusto, después todo bien!
Leisure Family
8/10
Excellent
21 Jul 2020
Blanca

Good Stay

Clean and well kept. Very basic room with basic comfort amenities. Towels need to be updated.
Friends_and_family Family
10/10
Exceptional
26 Mar 2020
Verified traveler
Brand new hotel, friendly and great customer service. Clean, great location, strip mall of food across from the hotel is a great plus , because offers you with the opportunity to choose what type of food you are craving.
Friends_and_family Family_with_children
10/10
Exceptional
25 Mar 2020
Gerardo
All the front desk staff was wonderful
Friends_and_family Family
8/10
Excellent
08 Mar 2020
Tom
This hotel was good for my work purposes. Not close to anything except the airport, sort of. The breakfast was good, everything was good except the staff was in no hurry to attend to people who needed help at times.
Business Self

Location & surroundings

City Express By Marriott Tapachula
Carretera a Puerto Madero Km. 3.5, Tapachula, Mexico

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City Express By Marriott Tapachula

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