Name: Castello Hotel Cairo
Address: 38 Abd El Khalik Tharwat, Cairo, EG

8/10

Excellent

01 Jun 2026

Wael

Room was clean and the hotel was close to downtown . Staff were very helpful.

Self

10/10

Exceptional

03 May 2026

Katherine

Un lugar tranquilo y limpio para descansar, el staff es muy atento y amable

Self

6/10

Pleasant

10 Feb 2026

Anas

Decent place! Welcoming staff

Leisure

8/10

Excellent

30 Jan 2026

Ahmed

The room was clean and the staff were friendly. The only downside is the noise from the cars in the street, which is excepted considering the location.

Business_and_leisure Partner

10/10

Exceptional

28 Jan 2026

Mehdi

Great stay. They are accommodating. Helpful staff. Loved their oldy lift

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Ventsislav

Overall, we were very satisfied with the hotel and the staff. The location is extremely strategic and convenient — everything you need is just a short walk away.
Right next to the hotel there is one of the most popular restaurants in the area, offering tasty and fresh food. Please note that you may need to wait around 30 minutes for a table, as it is very busy.
The hotel has an elevator, and the room was nice, clean, and spacious. Housekeeping was done daily.
We would definitely stay here again.

Leisure Friends

2/10

Poor

30 Dec 2025

Ananya

On first night, they moved us to some other place instead of the hotel we booked because they overbooked.
On second night, we came back to castello. After coming back, elevator stopped working on 2nd day and it’s still not working!! We have to go up 7 floors to reach our room in an old building. My parents are old and they can’t climb so many stairs. There is still no solution today after 2 days.

8/10

Excellent

07 Dec 2025

Jana

This is my second stay in the hotel. It's in the great location, close to all amenities. Friendly and helpful staff. Room is very clean. I can recommend this hotel to anybody, who is looking for a good hotel for a good price.

Leisure Partner

2/10

Poor

24 Nov 2025

jamal Abdallah Al

Here is the translation to English:

“We arrived to look for the hotel and found it inside a building. The entrance of the building was dirty, and the elevator was an old metal one. We tried to use the elevator, but it was unavailable. We went up the stairs, which were dirty and narrow. On the first floor, we found dirty doors and unbearable smells. We asked about Castillo and were told it was on the second floor. We went up, and a girl welcomed us. She took us to the first room; we reluctantly agreed to it even though it was small. The second room wasn’t available, and she said she would give us a small room with two beds and not even a window, for one night only, because the guest in the room that was supposed to be ours hadn’t left yet.”“He refused to leave and renewed his stay, even though he was the one who was supposed to take the small room. They couldn’t find any solution for us. We asked to meet the manager; they said he was traveling and refused to let us call him. Then we discovered that he was actually in his office and didn’t speak to us. The area does not feel safe or clean, and the treatment was unprofessional. I do not recommend this place to anyone.”

Leisure Friends

10/10

Exceptional

19 Nov 2025

Aref

Reasonable price, clean rooms and helpful staff.

Leisure Self

10/10

Exceptional

31 Oct 2025

Farzad

The people in this hotel are super nice and Maryam was very helpful and polite to me I’ll never forget her kindness.
So glad that I chose castello Hotel.

4/10

Poor

10 Oct 2025

Kevin

The room is as not ready after traveling 24 hours and confirming 48 hours in advance. We had to stay at a hotel four blocks away for the night, then come back to the Castello the following morning. The room was not cleaned daily and the beds not made. Staff was very inexperienced with customer service. The toilet broke twice and the shower would not drain. The room was overall dirty when we checked in.

Leisure Friends

10/10

Exceptional

26 Sep 2025

Emad

Great place right the city centre of Lovely Cairo

Leisure Self

10/10

Exceptional

22 Sep 2025

chester

The hotel is in a good área, front desk very polite and professional, they try to answer all your question, the price for the room are great, you may get a nice surprise with a room upgrade

Leisure Self

10/10

Exceptional

18 Sep 2025

Muktar

good location to everything

Leisure Self

10/10

Exceptional

18 Aug 2025

Moshira

All staff was helpfull

Family

10/10

Exceptional

23 Jul 2025

Moshira

Quit Inside the room, clean, helpfull, and frindly staff. Safe and secure.

Family

10/10

Exceptional

26 Jun 2025

Ben

Excellent Hotel with very friendly Staff. Great location, would recommend!

Leisure Partner

8/10

Excellent

10 May 2025

Gina

The manager Goma was excellent, because of him the stay was a success

Leisure Partner

10/10

Exceptional

09 May 2025

Edward

Definitely stay here again. Great staff!

8/10

Excellent

07 May 2025

Karabet

Clean.

10/10

Exceptional

17 Apr 2025

Mohlab

Surprisingly Decent for the Price - Clean and Gets the Job Done!
Okay, let's be real, this isn't the Ritz. You're not going to find fancy chandeliers or a mint on your pillow. But for the price I paid, I was actually pleasantly surprised by this hotel. My main concerns were cleanliness and a decent night's sleep, and on those fronts, this place delivered.
The room wasn't huge or particularly stylish, but it was noticeably clean. The sheets looked fresh, the bathroom was scrubbed (no mysterious hairs or grime!), and there wasn't that lingering musty smell you sometimes get in budget hotels. That was a huge plus for me.
The check-in was straightforward and quick, no lengthy delays or rude staff. The person at the front desk was polite and efficient, which is all you can really ask for.
The amenities were basic, but functional. The bed was reasonably comfortable, the air conditioning worked, and there was a TV. What more do you really need for a budget stay?
Look, if you're expecting luxury, this isn't your place. But if you're looking for a clean, no-frills hotel that won't break the bank, then this is a solid option. It's a good value for the money, and I appreciated that they clearly prioritize cleanliness, which is often overlooked in this price range. I'd definitely consider staying here again if I needed a budget-friendly option in the area. It's not fancy, but it's clean and gets the job done without emptying your wallet.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Alejandro

Our stay at the hotel was fantastic! The staff was incredibly kind and helpful, always ready to answer our questions and provide great recommendations. The hotel's location is excellent, surrounded by plenty of nice restaurants and attractions, including the Cairo Museum, conveniently nearby. A special thanks to Mohamed Mousa for his outstanding assistance—he went above and beyond to ensure our comfort. We also appreciated how thoughtfully they took care of our belongings while we stepped out for shopping—highly recommended!

Leisure Friends

10/10

Exceptional

08 Feb 2025

Ramesh

The property is in the middle of everything and still tucked away in a quarter area.Elevator in very good condition and services are offered in a nice way

Leisure Self

8/10

Excellent

30 Jan 2025

Noemi

Excellent staff always ready to help.
Sm

Leisure Partner

10/10

Exceptional

22 Jan 2025

Aweis

The staff are ver friendly
Mariam was exceptional.

Business_and_leisure Family

8/10

Excellent

11 Jan 2025

Nilanjan

The guy at the counter was exceptional. He is a bald guy but did not remember his name. Too good a service by him.

10/10

Exceptional

11 Jan 2025

Mohammed

It’s first time for me in Cairo, had bad experience with some hotels. But luckily end up found this hotel. Great hotel, friendly staff especially Mariam and uncle Jumaah, very clean and brilliant location.✅✅ To avoid any overbooking issue, make your payment in advance through any app.

10/10

Exceptional

10 Dec 2024

James

What a great stay. The building itself is older with older type elevator but nice reminds me of something out of an old movie. Once you get to the hotel floor all is modern. The room was smaller than expected (the picture on the web in Expedia is much bigger) it was good for us, but if you are looking for larger that’s not this hotel. The staff is WONDERFUL. Always ready to assist, always smiling even though they may not speak English they would try to assist in any way they can. The manager was outstanding he helped us book a Nile cruise & tours from Cairo to Alexandria to Aswan. I cannot say enough about this trip and how comfortable the staff made us feel.

Leisure Partner

6/10

Pleasant

07 Dec 2024

Sandeep

Stay in downtown

Room was good . However, there were some issues with the toilet taps which were rectified. Staff was very welcoming and courteous.
Breakfast could have been lot better

Partner

10/10

Exceptional

12 Nov 2024

Anik

The staff are all wonderful: they go out of their way to ensure that you have a great stay (for example, they will walk with you to get a falafel sandwich so that you don't get lost and/or meet your driver to make sure that your check-in is seamless because the entrance is not evident!). My room was clean and very functional. The only downside was that there weren't many towels (but I'm sure if you asked for more, they'd provide them for you!). The breakfast was \"simple\" and served with a smile! The location is also central to many \"downtown\" activities/attractions, and there are plenty of restaurants/shops nearby that one can walk to. They also offer day trips (e.g., Alexandria, desert, pyramids) that are very affordable (I booked their day trip to Sakkara/Memphis/Dahshur and was happy with my tour).

Leisure Self

10/10

Exceptional

16 Jun 2026

Motonori

深夜の到着にも丁寧に対応していただきました。

Family_with_children

8/10

Excellent

09 Feb 2026

Ali Emir

Oda temizdi fakat çok dardı.

4/10

Poor

01 Jan 2026

Samuel

Ao chegarmos no hotel fomos informados de um overbooking na nossa reserva. Em nenhum momento fomos previamente informados para nos reorganizarmos. Só não foi pior porque nos ofereceram a possibilidade de ficarmos em outro hotel próximo dali. No dia seguinte, por falta de comunicação entre os hotéis, queríamos que regressássemos novamente ao primeiro com todos nossos pertences. Só quem viaja sabe o quanto é cansativo ficar tirando e colocando os pertences na mala novamente. Resolvemos a situação com o hostel Midtown, onde nossa estadia foi agradável. Porém, não valeu todo o transtorno que passamos…

Partner

10/10

Exceptional

22 Dec 2025

salah

J’ai passé un excellent séjour au Castello Hotel Cairo. L’hôtel est propre.
Le personnel est particulièrement accueillant, souriant et toujours prêt à aider, ce qui a vraiment fait la différence tout au long de mon séjour, ( mina / youssef / Mona / Nadia / mohanad / israa / Abdo ) un grand merci à vous.
L’emplacement est également un vrai plus ( proche de Place Tahrir & Talaat Harb ) pratique pour se déplacer et découvrir la ville.

Partner

8/10

Excellent

21 Dec 2025

Emre

Oda temizdi, personel nazikti

Self

10/10

Exceptional

23 Oct 2025

Yaser

Sehr sauber, zuvorkommendes Personal und gutes Hotel. Die Zentrale Lage ist sehr gut, aber auch nicht zu laut, die Zimmer sind gut isoliert und lassen keinen Lärm rein. Das Personal war Aufmerksam und freundlich, ist auf meine Wünsche immer gut eingegangen. Das Zimmer war top für das Geld und Frühstück war mit inbegriffen.

Leisure Self

6/10

Pleasant

23 Sep 2025

Fabiana

Viagem em familia

É um hotel central, bom ponto de deslocação na área envolvente, mas é um hotel apenas para “desenrascar” para quem quer pagar pouco. Preparem-se para passar a noite em branco a ouvir as buzinas dos carros lá fora.

Friends_and_family Family

6/10

Pleasant

07 Sep 2025

Tarkan

Good enough.

Actually when i went to Cairo, I didn't care about the luxury of hotels. But it wasn't a summer vacation obviously. I would just mind my time in places. The hotel staff is very friendly and helpful. But the rooms are exceptionally small. Of course i am told there are bigger rooms. But mine was really small. There is enough place to move around and take shower. And when i went there they couldn't see my reservation. But interestingly the personel didn't want to see my payment information. He just took my word. Infact the personnel tried hard not to see my payment infos. That was interesting. The rooms are clean and the bed was comfortable. I only have 1 breakfast there and it was good. I can't say perfect time but not bad also.

Friends_and_family Friends

8/10

Excellent

05 Aug 2025

Diogo

Danke

10/10

Exceptional

01 Aug 2025

Aida

Las camas muy cómodas y la habitación muy limpia. El wifi funciona bien y el desayuno está bien también. Los trabajadores son encantadores

Leisure Friends

10/10

Exceptional

01 Aug 2025

Sayaka

الفندق ده كويس قوي

10/10

Exceptional

01 Aug 2025

Tony

its on the second floor of a building, a little bit hidden

Business_and_leisure Friends

10/10

Exceptional

24 Jul 2025

Tony

If you go alone you might have some issues finding the hotel, it's on the second floor of and old building.

Business Friends

10/10

Exceptional

14 May 2025

Maryam

Bra ställe att vara på

Bra personal fint hotell trots utseendet från utsidan och väldigt rent

Friends_and_family Family

8/10

Excellent

25 Apr 2025

GINA

Estaba todo muy limpio eso es de valorar, nos hicieron limpieza y mos cambiaron las toallas, las camas comodas y personal recepción amable.
Por mejorar El baño tenia el grifo movido y salpicaba pero esta bien que tiene mampara y asi no se moja todo.

Leisure Family

10/10

Exceptional

17 Apr 2025

Haci

Sehr freundliche Personal und saubere bed mehr brauch ich eigentlich nicht

Leisure Family

8/10

Excellent

17 Mar 2025

Tomas

Really nice hotel! Super good location and the staff is super kind also! I totally recommend it! At first look it’s hard to find the hotel because it’s a floor on a shared building! But afterwards it’s easy to understand everything. Good renovation inside the rooms

Friends_and_family Friends

6/10

Pleasant

11 Feb 2025

Kenneth

Fint hotel i Cairo Centrum

Super fint hotel i midten af Cairo med gode værelser. Men der er også et par udfordringer. Vi ankom sendt om natten og blev ved ankomst 01.00 anvist et andet hotel for den første nat (10 min væk).. Dagen efter indcheckning på Castello Hotel og her spurgt om kompensation fordi det første hotel var billigere, det fik vi aldrig svar på desværre.

Castello er mega fint til prisen dog med basal morgenmad men hvad kan man forvente til prisen.

Partner

10/10

Exceptional

04 Feb 2025

Jean -Hubert

Hôtel très bien situé avec un bon rapport qualité/prix

Friends_and_family Family