La Passion Beach Resort

Cambodia , Sihanoukville
KOH RONG SANLOEM, saracen bay
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5 reviews shown

2/10

Poor

10 Feb 2025

Kai Heng

The hotel has a serious issue of inherit bad design , lack of maintainence and serious staff service issue.

We stayed at the rooom with pool. I don’t know how they did it but the pool is totally blocked off from sunshine and it’s so cold that we can’t event get in fully.

Maintainence is very worn out, and it’s just not what a pleasurable experience.

Staff service quality is horrible. We asked for boat trip to see blue plankton and nothing was seen the captain just drove us out in the middle of the sea and gave us some fishing lines (not rods). It’s arranged by the hotel and ended up washing our whole evening.

Lastly , we smoked in the balcony just simply becuase there was an ashtray inside the room and we didn’t like smoking in where we sleep. The hotel wanted to fine us when they haven’t said it’s prohibited. Why would they put an ashtray if it’s not allowed?

On the day of our departure and we had strict boat departures, their hotel caddy said will arrive at 0740 and ended up it never came even until 0810, which is 30 minutes later. Let’s assume it never came, since we waited until we could wait any more.

The experience is absolutely worst experience in my life after I have stayed at maybe over 100 resorts all over the world and being in the industry myself too.

This stay experience simply ruined my vacation experience. Never recommending to anyone.

Friends

6/10

Pleasant

06 Feb 2025

Verified traveler

La Passion is without the Passion…

La Passion doesn’t have Management that show Passion! The staff are trying there best but with no support from management that you never see, they have no chance of turning this property into what it should be.

Left at the pier known one to help us with our bags, I had to walk, even though notified of our arrival. It’s 3 star not 4, not enough sunbeds, sunbeds broken, all the cabana beds are broken, not enough beach/pool towels for customers, rubbish left in bins overflowing for our entire 5 day stay, no security so anyone can effectively come in. Breakfast is basic, they cannot cook eggs. There isn’t enough staff so everything is slow.

I really want this property to succeed. If management cared for their staff and the property these things could be fixed very quickly. The staff need help from management.

I like the rooms, the cleaning team in the rooms do a great job. The staff are all very friendly and nice and doing their best.

For the price point I would consider other properties until the management sort out the problems they have been told about time and time again…

Partner

10/10

Exceptional

18 Mar 2024

Verified traveler

Great location with infinity swimming pool and restaurant overlooking the beach. Friendly and helpful staff. Good breakfast, comfortable room. Easy walk to the other side of the island to snorkel, renting the snorkel etc. from the padi office at the hotel. Plenty of bars/restaurants with lively evening entertainment and places to book activities (the trip to swim with the bioluminescent plankton at night is amazing and highly recommended!) along the beach. A lovely relaxing hotel to stay on the island.

10/10

Exceptional

03 Feb 2024

Verified traveler

Perfect island paradise

Truly an island paradise. La Passion is definitely the nicest resort in this area of the island (though we also liked Sara resort). It’s located about midway between the 2 ferry piers, so be sure to arrange transport with resort a couple days in advance. We tried calling/emailing earlier the same day of arrival & got no response or pickup. Thankfully another resort boat gave us a lift for $5. Otherwise you’d be stuck trapesing your luggage 20 mins down the hot sandy beach. Husband ended up getting sick while there (unrelated to our food/stay), so my experience of the island is limited, but here are some details. Between the 2 ferry piers, I think Passion is 1 of 3 resorts with a pool (others are Sara & Eden), Passion’s was the nicest - infinity pool next to the sea with lovely cabanas and loungers. More loungers on the sand. There was no race to claim loungers (as I’ve experienced in Hawaii), plenty to go around. It’s a massive property. There’s a nice bar & restaurant adjacent to the pool / loungers with western & Asian options. Fruit smoothies, espresso drinks, and cocktails were top notch (about $5 each). All of the accommodations are located well inland and slightly uphill, so it’s a bit of a walk back & forth. Our room was 100m back. It’s all paved walkways and they golf cart you there initially. Rooms share walls and lack soundproofing. Others complained of garbage on the beach, we saw one stretch of littered beach, but otherwise almost none. Overall highly recommend!

Partner

10/10

Exceptional

31 Dec 2022

Louisa

The infinity pool is absolutely stunning; a wonderful place to spend the day.

Leisure Family