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Mercure Windhoek

Windhoek · Namibia

Corner Auas & Aviation Road, /View location

8.4/10Excellent51 Reviews
Cleanliness9.2/109.2
Service8.4/108.4
Comfort8.8/108.8
Condition8.6/108.6
Amenities8.6/108.6
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Windhoek

Hotel for travellers looking for local and authentic experiencesMercure Hotel Windhoek is conveniently located just 500 meters from the domestic Eros Airport and 40 minutes from Hosea Kutako International Airport. The hotel offers 98 comfortable and affordable rooms, along with multiple restaurants and bars serving diverse local and international cuisine.

Guests can relax by the pool, stay fit at the gym and spa, and enjoy proximity to the Central Business District, Namibian Craft Centre, and The Grove Mall, making it ideal for both business and leisure travelers.

Visitors to Windhoek can explore notable sites such as the historic Christuskirche, the informative National Museum of Namibia, and the bustling Namibia Craft Centre. Nature enthusiasts can visit the Daan Viljoen Game Reserve and Avis Dam Nature Reserve.

Adjacent to Mercure Hotel is the Windhoek International Convention Centre, the largest conference venue in Namibia. It is designed to accommodate a wide range of events, from international conferences and exhibitions to smaller seminars and meetings. Windhoek offers a unique blend of cultural, historical, and natural attractions.

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The city's culinary scene features diverse influences, offering traditional and contemporary dishes. Making Windhoek a perfect gateway to Namibia's diverse landscapes.

When you stay at Mercure Hotel Windhoek in Windhoek, you'll be near the airport, within a 5-minute drive of The Grove Mall of Namibia and Maerua Mall.

This spa hotel is 2.7 mi (4.4 km) from Namibia University of Science and Technology Hotel School and 2.8 mi (4.5 km) from NamibRand Nature Reserve. Make yourself at home in one of the 199 air-conditioned rooms featuring flat-screen televisions.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Detached private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Windhoek? This hotel has 2099 square feet (195 square meters) of space consisting of conference space and 15 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 7:00 AM to 7:00 PM.
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
    • Airport shuttle fee: NAD 380 per vehicle (one-way)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Portuguese

    Afrikaans

    English

    Spanish

Nearby attractions

Independence Stadium 1.4 km / 0.9 mi
Windhoek Go Karting 2.4 km / 1.5 mi
Maerua Mall 2.8 km / 1.8 mi
The Grove Mall of Namibia 3.8 km / 2.3 mi
Plaza Casino 3.8 km / 2.4 mi
Wernhil Park 3.9 km / 2.4 mi
Avani Windhoek Hotel & Casino 3.9 km / 2.4 mi
Craft Market 3.9 km / 2.4 mi
Post Street Mall 3.9 km / 2.4 mi
American Cultural Centre 4.1 km / 2.5 mi
Zoo Park 4.1 km / 2.6 mi
Windhoek Golf Course 4.2 km / 2.6 mi
Alte Feste 4.2 km / 2.6 mi
Kaiserliche Realschule 4.2 km / 2.6 mi
Schwerinsburg Castle 4.3 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2023
  • Total number of rooms: 98
  • Number of floors (annexe): 2
  • hotel
  • American Express
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • EuroCard
Show 106 more facilities & services
  • Euro 6000
  • City centre
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Harbour
  • Beach
  • Golf course
  • Entertainment Area
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Transfer service
  • Secure parking
  • Airport ShuttleExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Newspaper standExtra charge
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Private pool: 2
  • Electric kettle
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack barExtra charge
  • Banquet hall
  • Air conditioning in Restaurant
  • Breakfast room
  • 24h dining café: 1
  • Conference room
  • Meeting room: 31
  • ProjectorExtra charge
  • Conference hostess
  • Secretarial service
  • Printer
  • PhotocopierExtra charge
  • Business centre
  • Audio-visual equipment rental
  • Fax
  • Outdoor freshwater pool: 1
  • Children’s swimming area: 2
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ clubExtra charge
  • TV lounge
  • PubExtra charge
  • Outdoor Rooftop Swimming Pool: 1
  • Sauna
  • MassageExtra charge
  • Spa treatmentsExtra charge
  • Spa centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Breakfast a la carte
  • Buffet lunchExtra charge
  • À la carte lunchExtra charge
  • BrunchExtra charge
  • À la carte dinnerExtra charge
  • Breakfast and dinner
  • Breakfast and lunchExtra charge
  • Special dietary options
  • Gluten-free meals
  • Vegetarian mealExtra charge
  • Snacks
  • Vegan meal
  • LGTBIQ friendly
  • Early Check-in
  • Early departure
  • Identification card at arrival
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Online check-in
  • Single-Use Plastic Free
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN SUPERIORTWIN • SUPERIOR • 1 Bedroom • 34 m²TWN.SU
    TWIN SUPERIORPhoto unavailable8 photos

    Mercure Windhoek

    TWIN SUPERIOR

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Room amenities

    • Radio
    • Plug adaptor
    • 220V power supply
    • Central heating
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 32 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable8 photos

    Mercure Windhoek

    DOUBLE SUPERIOR

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub
    • Shower
    • Bathroom
    • Central heating
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Plug adaptor
    • 220V power supply
    • Minibar

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 44 m²DBL.DB-SU
    DOUBLE SUPERIOR WITH DOUBLE BEDPhoto unavailable5 photos

    Mercure Windhoek

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    5 photos

    Room overview

    Room size
    44 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Mercure Windhoek

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS-1

    Photos are not available for this room type.

    Mercure Windhoek

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU-1

    Photos are not available for this room type.

    Mercure Windhoek

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Mercure Windhoek

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 27 m²TWN.AS
    TWIN CLASSICPhoto unavailable8 photos

    Mercure Windhoek

    TWIN CLASSIC

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS

    Room amenities

    • Radio
    • Bathroom
    • Shower
    • Bathtub
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Central heating
    • 220V power supply
    • Plug adaptor

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    Mercure Windhoek

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Mercure Windhoek

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Windhoek

8.4
Excellent
51 Reviews
Cleanliness
9.2 /10
Service
8.4 /10
Comfort
8.8 /10
Condition
8.6 /10
Amenities
8.6 /10
20 reviews shown
10/10
Exceptional
19 May 2026
Pauleen
Clean and modern hotel. Staff engaging and helpful. Felt safe and well cared for.
Family
10/10
Exceptional
15 Apr 2026
barbara
excellent breakfast
10/10
Exceptional
07 Nov 2025
Larry
I was bumped over to Movenpick, the sister hotel to Mercure on the shared property. Rooms at Movenpick have been redone and are nicely fitted out. The gym is awesome. The pool and pool area also awesome. There’s a coffee and pastry shop— excellent. And a nice restaurant whose primary fault is that there are only two fish dishes: Norwegian salmon and prawns. There’s a pizza place located within Mercure.
Business
8/10
Excellent
04 Nov 2025
Larry
The Mercure is excellent value for money. I've stayed at its sister hotel, Movenpick, located on the same sprawling property, back when it was the Safari Hotel. As a guest of the Mercure, you have access to the excellent gym in the Movenpick. The Mercure has an excellent restaurant and is known for its pizza which I highly recommend. There is an outdoor pool as well as a coffee shop and a high-tented outdoor sitting area. Very nice indeed. My room was a bit dated but spotlessly clean and with all the necessary amenities. The air con worked flawlessly and power is dependable (unlike a lot of cities across Southern Africa). Plugs are UK, South Africa, and EU style plus USB. Two drawbacks: first, the absence of hot water in the shower. Maybe it would eventually come, but I wasn't willing to waste the hundreds of litres of water in the wait. So a quick lukewarm shower was what I had. Alternatively, you could have a hot shower at the gym at Movenpick. Second, room service was painfully slow. The food was good and hot when it arrived, but waiting nearly an hour was a disappointment. Nevertheless, I'd happily stay here again.
Business
8/10
Excellent
03 Jul 2025
Erwan
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Leisure Self
10/10
Exceptional
16 Feb 2025
Serena

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Self
10/10
Exceptional
10 Feb 2025
Julie
Excellent accommodations and excellent meals.
Leisure Partner
8/10
Excellent
07 Jan 2025
Catherine
thank you for a safe and pleasant stay. the staff were incredibly kind.
Business Self
8/10
Excellent
08 Oct 2024
Keiko

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great.
Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Business
6/10
Pleasant
25 Sep 2024
Jamie
Average accomodation
Friendly staff at front desk
Restaurant service was very poor
10/10
Exceptional
23 Mar 2024
Hernan
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Business Self
10/10
Exceptional
07 Mar 2024
Galicano
Accessibility is my priority.
Leisure
10/10
Exceptional
29 Aug 2022
Guy
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Self
10/10
Exceptional
03 Jun 2026
Ernesto
Café da manhã
Partner
10/10
Exceptional
03 Jun 2026
Thomas
Eine fantastische Unterkunft zu einem sensationell günstigen Preis. Unser Zimmer im 2. OG war mit dem Fahrstuhl erreichbar, modern, ausreichend groß, sauber. In der gleichen Anlage findet sich auch das Mövenpick Hotel, wo wir auch unser Frühstück bekamen. Das Frühstück war wirklich außergewöhnlich gut. Unsere Koffer konnten wir den Tag über an der Rezeption stehen lassen. Die Rezeption war gut ausgestattet und sehr hilfsbereit.
Das Hotel war gut gelegen, nahe der Autobahn und zum Stadtzentrum. Vom nahegelegenen Flugplatz war nahezu nichts zu hören. In unmittelbarer Nähe finden sich Restaurants, Fast Food, Tankstellen.
Friends_and_family Family
10/10
Exceptional
26 Apr 2026
Ernesto
Café da manhã excelente
Partner
6/10
Pleasant
17 Jan 2026
Tom
Et lidt slidt hotel. Men generelt ok til prisen
10/10
Exceptional
01 Aug 2025
Janes
All is fine
Business Self
8/10
Excellent
07 Jun 2025
samuel suhwan
Hotel bom, comida, quarto, muito bons. Atendimento é demorado e um pouco de confusao na adminiatraçao e com atendentes.
Self
8/10
Excellent
22 Mar 2025
Andre
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade.
Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Business

Location & surroundings

Mercure Windhoek
Corner Auas & Aviation Road, /, Windhoek, Namibia

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Mercure Windhoek

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