Name: Norwood House
Address: 1198 Nepean Highway, Mount Eliza, Mornington Peninsula, 3930, AU

8/10

Excellent

04 Jul 2026

Bianca

The room was very clean and the bed comfortable. The big problem was that the bathroom was significantly narrow. Particularly the space between the basin and the wall where you have to squeeze between to get to the toilet. The gap was the width of my forearm and caused much discomfort. The staff reported that they are aware of the issue and were very apologetic.

8/10

Excellent

07 Feb 2026

Kia

Room was spotless, reception staff was so welcoming and friendly and funny. Was a good nights sleep in a well equiped room.

Leisure

2/10

Poor

16 Jan 2026

Catherine

Yay, it’s summer! Let’s book a motel with a pool.

POOL: I’m green

Leisure Partner

6/10

Pleasant

11 Jan 2026

kevin

We stayed in the Eliza Romantic apartment. The room was outdated, pool and amenities were dirty on both days, no signs of any cleaning. The room was spacious, with new aircon, but in need of a new coat of paint and spa bath replaced. Location has a country feel and is close to Mornington shops

Leisure Family

8/10

Excellent

24 Dec 2025

Liza

Decent good place to stay.

Leisure Family

8/10

Excellent

22 Dec 2025

Amanda

The staff were friendly. Got the room at a good price. There was a few bugs about and the room wasnt the cleanest ive stayed in. Beds were comfortable. Interestingly, there isnt a door on the bathroom, but a shower curtain instead!

Leisure Family

4/10

Poor

30 Nov 2025

YI-HSUAN

M

6/10

Pleasant

29 Nov 2025

Angela

Clean up of the grounds, particularly in front of individual units would be a plus

6/10

Pleasant

29 Oct 2025

Sue

Needs a redo in the rooms quite old

Business

6/10

Pleasant

07 Aug 2025

Debbie

The bed was comfy. The shower was hot.
But, I had to go to the office to get the air conditioner heating fixed. I had no extra blankets and no coat hangers or an ironing board. But the room next door did have all those things

Leisure Family

10/10

Exceptional

04 Jun 2025

Verified traveler

Family Visit

Overall room was ok, clean and tea/coffee making available. The bed seemed quite hard to my wife but was ok for me. TV did not work on free to air channels so could only get 9Now digital and couldnt download any other TV apps.

Partner

10/10

Exceptional

04 Jun 2025

Antonia

Property owner/manager was really helpful when we had a delay & had to check in late. Highly recommended for a comfortable quiet stay.

Business_and_leisure Pet

8/10

Excellent

07 May 2025

George

Spa was not working correctly

Business Self

8/10

Excellent

04 May 2025

Julie

Fantastic customer service

10/10

Exceptional

18 Apr 2025

Michael

All good no complaints

4/10

Poor

08 Apr 2025

Murray

Room was small. Bathroom was cramped nowhere to put toiletries no shower curtain so floor got soaking wet which was unsafe slip risk.
For what we paid ... dissapointing.!!

Leisure Partner

10/10

Exceptional

08 Mar 2025

David

Quick check in, very clean rooms, great bed and shower! Thank you!!

6/10

Pleasant

08 Feb 2025

Lee

Basic accommodation comfortable bed a good shower.
Convenient to Mornington shopping strip.
Staff friendly rooms are in desperate need of refurnishing.

Leisure Partner

6/10

Pleasant

11 Jan 2025

Angela

DVD player missing, front door lock missing, smoke detector missing. No soap supplied.

Leisure Partner

10/10

Exceptional

07 Jan 2025

Bryan

Owner was lovely

Leisure Partner

10/10

Exceptional

04 Jan 2025

Emily

Host was extremely hospitable and accommodated a late night check-in. Incredibly warm and friendly. Would recommend.

Leisure Partner

10/10

Exceptional

18 Dec 2024

Deb

Great location for us

Laurie the owner was lovely. I phoned ahead to advise we were running late & it wasn’t a problem.

On arrival we chatted with Laurie for about 1/2 hr - great communication and quite a lot in common with us. Lots of plans to change how the venue and how it is used.

On approach the accommodation looks in need of tlc but it’s happening.

Our room was very comfortable and had all we needed for a nights stay.

Partner

8/10

Excellent

27 Nov 2024

Joanne

Norwood House Motel reception staff member was very polite and welcoming. The Motel is a reasonably comfortable place to stay with the basic necessities required.

10/10

Exceptional

23 Nov 2024

Felipe

Great customer service

We had a lovely stay, hubby and I got upgraded, great customer service.

Partner

6/10

Pleasant

13 Oct 2024

Karen

It served our purpose!
Beds were comfy!
Sadly, it needs a lot of work done to it ....

8/10

Excellent

22 Sep 2024

Giselle

Comfortable room, clean, friendly manager. I’d be happy to stay again.

Leisure Self

10/10

Exceptional

20 Aug 2024

Antonio Luis

When I called to let them know that we would be checking in really late, the owner/reception guy was very helpful. He just left our room unlocked (left key inside the room) and turn on the heater on

Leisure Partner

8/10

Excellent

26 May 2024

Jason

Could do with some maintenance.

Leisure Partner

6/10

Pleasant

27 Mar 2024

Julie

The property is convenient if you were attending a function at the premises. The room could benefit from a refurbishment. The tiny ensuite ceiling needed painting. It had brown stains and mould. There were patches on the walls in the bedroom. All walls needed painting. There were strips of forimca off the cabinetry.

Leisure Partner

4/10

Poor

24 Mar 2024

Anette

Pictures of Norwood not up to expectation

The advertising depict a clean, modern well run conference centre and it's nothing like it. Totally run down premisses. The premises are used for housing permanent residents, that come across like being on the welfare system. This meant that there was music all night long and people coming and going. Picture missing off the wall. Garden not keep. Rooms not clean, lots of hair on the floor in the bathroom.

Business

4/10

Poor

21 Jan 2024

coryn

A 3 night stay.

Bed was clean and fresh. It is a case of you get what you pay for. The owner was helpful and friendly. Towels need replacing. Bathroom is only big enough for one person. Badly in need of renovations which l believe will be addressed. Noisy neighbours made sleep impossible on the last night.

Partner

4/10

Poor

21 Jan 2024

Chris

Curtains not closing. Rubbish outside door. Old worn towels. Noisy neighbours. Poor lighting in bathroom.
Clean comfortable bed.
Wouldn’t recommend.

Leisure Family

8/10

Excellent

02 Jan 2024

Verified traveler

Needs some work

The place needs some work which was explained to us on arrival. Description on web site is wrong. No bar or lounge area. Needs to be updated. This would be a nice place to stay after all the renovations are done. Host was very accommodating

Partner

2/10

Poor

07 Dec 2023

Fred

It’s not in a good state, need renovations and update. The photos are from 10 years ago and have nothing to do with what the property looks like now :(

Leisure Partner

2/10

Poor

30 Nov 2023

Lorna's

The bed was extremely uncomfortable.

Leisure Partner

6/10

Pleasant

05 Nov 2023

KETAN

Very conveniently located between Frankston and Mornington, the two places where I had to go.
The room smelled stuffy and smoke from outside had probably entered the room.
No ironing board or hangers were provided.
The images provided online do not truly reflect the condition of the property.

2/10

Poor

19 Oct 2023

Andrew

To say the room was ‘tired’ is an understatement. To describe the room as a suite was a stretch. The spa bath was in disgusting condtion. Duct tape was used to kerp curtains closed. Toilet seat was broken - slipped and slided. Behind the toilet disgusting. Fridge leaked. Mosquitos in the room each night was the bathroom ( toilet or under the spa?).

Couldn’t fill the kettle as it didn’t fit under tap in the bathroom sink ( tiny).

Reception was a big clue - dirty and grubby.

Also, there was a scheduled power outage during my stay on one day from 8am to 3pm. The property manager was given three weeks notice - he only advised me of the outage by slipping a copy of the notice the day before the outage. The room was unusable for most of the day. Appalling customer service really. What a joke.

Worst room I have ever stayed in a motel or hotel over 50 years of travel.

Leisure Self

10/10

Exceptional

07 Apr 2023

Amy

Friendly helpful staff, handy location to beach, wineries, and more. Small friendly motel.

Leisure Self

6/10

Pleasant

27 Mar 2023

Vincent

Stayed for a single night and found reality different to what we expected.
Bed though large very hard, ensuite difficult to move around if you are curvaceous. Gutter approaching room a potential falls risk.
Abundance of dining options driving into town.
Owner pleasant on arrival and departure

Leisure Partner

10/10

Exceptional

09 Mar 2023

Jocelyn

The staff were very lovely and helpful. Any problems, they quickly solved.

Business Self

10/10

Exceptional

23 Jan 2023

Ash

Good accomodatiom, easy location

4/10

Poor

19 Jan 2023

Geoff

Musty smell in the room , walked in to a spider running across the bed, a slug on the shower wall and bathroom full of mosquitoes. Room and bathroom really needs a coat of paint to freshen it. Mosquitoes buzzing all night made for a terrible sleep. Glad it was one night.

Business_and_leisure Self

10/10

Exceptional

15 Jan 2023

Brendan

Everything was good except for a slightly frayed shower hose. Bed was very comfortable and the room was large and quiet. Would stay here again.

Leisure Self

4/10

Poor

08 Jan 2023

Jessica

The room was dirty and outdated

8/10

Excellent

08 Jan 2023

Corey

Great place. Great set up with awesome opportunity if they spend some money & time on the place. Could be a top 10 hotel

Leisure Partner

2/10

Poor

07 Jan 2023

Verified traveler

Try something else if you're in the area!

Other guests were far too noisy (particularly outside their rooms) after 10pm and we had to let them know at 11:30 at night enough is enough. They started up again at 7am with no concern for other guests.
Staff were advised on check out and apologised which is fine however, their job is to monitor and ensure guests adhere to normal (expected) rules.
The room and bathroom were old, not very clean and very small. We did not use the shower!

Partner

8/10

Excellent

07 Jan 2023

Neroli

The bathroom needed an update. The pole holding the shower curtain needed scrubbing. There was some mould. The space between the basin & wall was tiny making it difficult to get to the toilet

Leisure Partner

4/10

Poor

05 Jan 2023

Verified traveler

Lotsssss of mosquitoes and spiders, poor pets control, not recommend for family stay

Friends_and_family Family

8/10

Excellent

02 Jan 2023

Lauren

It is so close to the centre of town an even though on the main hwy it is very quiet. The new owners are slowly renovating so when they are done it will be an excellent getaway. Prices are really good

Family

8/10

Excellent

24 Dec 2022

Judi

King Spa Room

Very quiet, photo not quite the same as room. Bathroom needs upgrading. Room small. Wonderful service. Great location. Shower over spa.

Partner

6/10

Pleasant

15 Dec 2022

Tony

Location was perfect for our event
was reasonably priced but could do with a bit of TLC

Leisure Partner

8/10

Excellent

26 Nov 2022

Bryson

A little out dated but everything worked and rooms where clean

Leisure Family

8/10

Excellent

16 Nov 2022

Frank

It was quiet but the room was very small. No basin in bathroom.

Business Self

8/10

Excellent

23 Oct 2022

Natalie

Comfortable for one night stay.
Room condition a little run down though.

Leisure Family

8/10

Excellent

20 Oct 2022

Sandra

The room itself was lovely and clean , the basin and shower are very old and stained and you have to walk over a disgusting gutter to get into your room

Leisure Family

10/10

Exceptional

21 Sep 2022

Anne-Marie

Lovely quiet spot, only a few minutes drive from Mornington main st

Leisure Partner

2/10

Poor

15 Sep 2022

Richard

Was full of bugs taps falling off check in was at 2pm but room wasn't ready untill after 5pl

Leisure Family_with_children

2/10

Poor

27 Jul 2022

Aaron

Booked the Spa Room only to open the door to a musty, dirty & dusty room. There was no DVD player, iron & ironing board as advertised & the spa was broken. When reported to the owner was meet with aggression. Please don't waste your money you will only be met with aggression & disappointment.

Leisure Partner

8/10

Excellent

25 Jul 2022

Steve

Easy to find and host was most helpful tracking down some local dining options for a Monday night

Business Self

8/10

Excellent

22 May 2022

Edwin

On the main road but still very quiet inside.
convenient location.

Leisure Self

6/10

Pleasant

28 Mar 2022

John

Was good for a quick stay overnight.

Business Self

8/10

Excellent

25 Mar 2022

Joseph

Great service with a late booking and check-in.
Room was very clean and comfortable.
The blinds need better blockout from outside light.
The bed was comfortable with a variety of pillows so I could find the most comfortable.
I thoroughly enjoyed my stay.

6/10

Pleasant

21 Mar 2022

Ian

Good Value for money

Stayed in the King Spa room. Had a peculiar issue with no hot water only in the Spa/Shower! Managed to get some on site assistance followed up by further assistance being called in. Problem was resolved much to everyone’s pleasure. Would rate the check in and service as being excellent and very appreciated. Outside of that the hotel appears a bit dated, housekeeping was good but the air conditioning in this room needs replacing as was not cold and more like a fan!

Partner

6/10

Pleasant

15 Mar 2022

Vince

The properties rooms were still like an old style motel and the bed was horribly hard, but staff was terrific

Business_and_leisure Partner

6/10

Pleasant

14 Mar 2022

Chris

Weekender

Room 2 was nice but a lot of noise from the room above on a very thin timber floor, no shower curtain in bath/ spa area. Drainage in spa very poor and practically took 2 hours to empty after shower

Self

4/10

Poor

14 Mar 2022

Eloise

Everything was incredibly dusty, tried drinking out of one of the glasses supplied and full of dust, room and bathroom much smaller than appears in photo and nowhere to get ready
Towels were all mismatched and faded
Overall needs to be modernised and cleaned better, for the amenities and age of the property should be at a lower price point

Leisure Partner

10/10

Exceptional

12 Feb 2022

Martin

Quiet position, easy check in and out

Leisure

8/10

Excellent

10 Feb 2022

michelle

Great location

Leisure Partner

6/10

Pleasant

26 Jan 2022

Jennie and Greg

The out side of rooms need a really good cleaning,
Bed area looked ok disabled bathroom made me feel sick the folding seat needs a brush and bleac to clean. X motelier!!

Leisure Partner

8/10

Excellent

23 Jan 2022

Anthony

Clean and comfortable. Just what we needed in an overnight stay.

Leisure Partner

6/10

Pleasant

28 Dec 2021

Russell

Good

Leisure Partner

4/10

Poor

19 Dec 2021

Chris

Nil

4/10

Poor

17 Dec 2021

David

While it was a pleasant check in the overnight experience was unfortunately bad as the water was turned off due to a burst pipe.

Leisure Family

2/10

Poor

18 Nov 2021

Brayden

Was contacted on the day of check in and advised that I was booking into stay at Mornington Motel due to a Covid case at my original destination. I haven’t been reimbursed for my stay or given any compensation for my rearranged stay

Leisure Partner

8/10

Excellent

03 May 2021

Verified traveler

good location rcently refurbished.
Bathrooms small but ok for overnight stay.
Would be a nice wedding destination as accommadation on site for guests

Leisure Family

6/10

Pleasant

03 May 2021

Verified traveler

Dated .Given room with another on top and floor/ceiling poorly sound proofed .

Leisure Partner

4/10

Poor

02 May 2021

Cedar

Mosquito City

Pleasant staff, average accommodation. Unfortunately can’t recommend as I was woken every hour or so through the night by a noisy neighbor or a bug flying in my ears/nose/etc. not sure how they kept getting in the room as we checked ask the doors and windows, and every time we woke up again we touched on the lights and seated every one we saw.. made for an unpleasant mint with little rest. Would have appreciated a heads up, bug spray, or a mosquito net for the bed.

Partner

10/10

Exceptional

06 Apr 2021

Catherine

Great for short stay, very close to mornington

Perfect for a short stay with a spacious room and powerful shower. Helpful staff, free on-site parking and plenty of room amenities (tea, coffee, shampoo, conditioner, hairdryer etc)

Partner

8/10

Excellent

14 Mar 2021

Verified traveler

The property was easy to get to and conveniently located, The staff friendly.

The bath rooms are very small and a tight squeeze to get to the toilet. Small things need fixing up, like missing catches or knobs.

Leisure Partner

6/10

Pleasant

05 Feb 2021

Verified traveler

Lovely staff. But in general, very small rooms and very uncomfortable bed.

Leisure Partner

6/10

Pleasant

10 Jan 2021

Verified traveler

Great place to spend the night. Comfortable beds, nice sheets. No door to bathroom though (just a thin curtain) which was a bit difficult with a family of 4. Cleaning could have been better.

Friends_and_family Family

8/10

Excellent

04 Jan 2021

Courtney

Comfy Bed

Clean, comfortable bed, surprisingly quiet for being situated on Neapean highway.

Partner

10/10

Exceptional

28 Aug 2020

Jay

Mint

Nice clean ñ warm

Partner

8/10

Excellent

27 Feb 2020

Verified traveler

Nice location, it was quiete and gave gear access to the Mornington

Leisure

4/10

Poor

23 Feb 2020

Verified traveler

Feeling ripped off

When we checked in we got hit with an extra $25 charge for requesting twin beds!! Never ever had that happen before!! Bathroom extremely narrow, carpet was worn out & stained. Linen very clean & fresh. Didn't find girl on desk at check in very helpful, man this morning very pleasant.

Friends_and_family Family

10/10

Exceptional

18 Jan 2020

Azmzmo

Great place. Quiet. Clean and comfortable room. Had a pool. The shower leaked a lot of water though.

Leisure Family

6/10

Pleasant

14 Jan 2020

Verified traveler

Nice and quiet and peaceful. Spa was good.
Strong fragrance smell in room a bit overpowering.
Service and cleanliness great.

Leisure Partner

8/10

Excellent

11 Jan 2020

Verified traveler

they were very friendly and helpfully and we enjoyed our stay

Leisure Partner

8/10

Excellent

07 Jan 2020

Toni

Liked the upstairs balcony, modern bathroom and comfortable king bed.

Leisure Family

6/10

Pleasant

02 Jan 2020

Verified traveler

Staff and pool where nice. The 2nd bed was a fold out couch that dipped in the middle, the shower was in the spa bath and took ages to drain. Close drive to Main Street

Leisure Friends

10/10

Exceptional

31 Dec 2019

Verified traveler

Very nice place and staff are very friendly and helpful.

Leisure Family

6/10

Pleasant

28 Dec 2019

Verified traveler

The place was very run down, few spiders so not cleaned thoroughly. Spa bath was stained and broken taps etc, rust around the place. The room was also very tiny.

Leisure Partner

6/10

Pleasant

06 Dec 2019

Verified traveler

Turned spa on and it pumped out that much black dirty stuff was disgusting

Leisure Partner

10/10

Exceptional

03 Dec 2019

Verified traveler

Great location and extra friendly staff always willing to assist

Friends_and_family Partner

2/10

Poor

16 Nov 2019

Verified traveler

The bath is blocked and the spa water is black with warm

6/10

Pleasant

26 Oct 2019

Verified traveler

Room was clean with fresh linen and towels. But split system not working ,not all tv channels working and pool was not in usable condition dur to being green.

Leisure

10/10

Exceptional

30 Sep 2019

Verified traveler

Very impressed with the compact and clever way it was generously set out. All one needs for a comfortable stay with self-contained conveniences such as stove, small fridge and microwave, tea & coffee jug, cutlery & crockery. Comfortable bed, A.C./heating, large wall hung TV, Door that could be unlocked to be a 2 room Motel unit.
Friendly Manager.

Leisure Family

8/10

Excellent

30 Sep 2019

Mehdi

It was so so

Family

8/10

Excellent

24 Jun 2019

Verified traveler

The heater was very noisey such that it sounded like it was raining outside when it wasn't. The hosts were very generous and lovely.

Partner

6/10

Pleasant

10 Jun 2019

Verified traveler

Place was OK. Small irritants like key got stuck in door and hard to get out. No battery in DVD remote and it did not play disc. A bit cramped. But overall place was ok/good.

Leisure