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Quest Frankston on the Bay Serviced Apartment

Melbourne - VIC · Australia

435 – 437 Nepean HighwayView location

8.4/10Excellent915 Reviews
Cleanliness8.8/108.8
Service8.4/108.4
Comfort8.4/108.4
Condition8.6/108.6
Location9.2/109.2
Neighborhood8.0/108.0
Value8.4/108.4
Amenities8.4/108.4
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Quest Frankston on the Bay Serviced Apartment

Quest Frankston on the Bay Serviced Apartment is perfectly located for both business and leisure guests in Frankston. The hotel has everything you need for a comfortable stay. Facilities like free Wi-Fi in all rooms, grocery deliveries, laundromat, photocopying, printer are readily available for you to enjoy.

Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, internet access – wireless, internet access – wireless (complimentary), non smoking rooms, air conditioning.

The hotel's peaceful atmosphere extends to its recreational facilities which include fitness center, golf course (within 3 km), massage, garden. Friendly staff, great facilities and close proximity to all that Frankston has to offer are three great reasons you should stay at Quest Frankston on the Bay Serviced Apartment.

Read more about this hotelShow less

With a stay at Quest Frankston on the Bay, you'll be centrally located in Melbourne, within a 10-minute walk of Frankston Arts Centre and Frankston Visitor Information Centre. This aparthotel is 6.2 mi (9.9 km) from Edithvale-Seaford Wetlands and 8.3 mi (13.4 km) from Mornington Racecourse.

Make yourself at home in one of the 76 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Wired and wireless internet access is complimentary, while 42-inch LCD televisions with satellite programming provide entertainment. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Melbourne? This aparthotel has 1076 square feet (100 square meters) of space consisting of a conference center and 3 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge at scheduled times, and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 10:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby Parking height restrictions apply LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 200 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
    • Parking height restrictions apply.
    • The property is professionally cleaned.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • WiFi is limited to 200 MB per guestroom, per day. A surcharge applies for additional usage.
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: AUD 42 per person (one-way)
    • Covered self parking fee: AUD 35 per day (in/out privileges)
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: AUD 10.0 per night
    • Rollaway bed fee: AUD 50.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Frankston Beach 0.4 km / 0.2 mi
Frankston Arts Centre 0.5 km / 0.3 mi
Frankston Visitor Information Centre 0.8 km / 0.5 mi
Foreshore Reserve 1.6 km / 1 mi
Kananook Beach 1.8 km / 1.1 mi
Seaford Beach 3.6 km / 2.2 mi
Seaford Pier 4.7 km / 2.9 mi
Canadian Bay Beach 4.9 km / 3.1 mi
Langwarrin Flora and Fauna Reserve 6.1 km / 3.8 mi
Studio Park Reserve 6.3 km / 3.9 mi
The Pines Flora and Fauna Reserve 6.6 km / 4.1 mi
Carrum Beach 6.7 km / 4.2 mi
Seaford Wetlands Natural Features Reserve 7.3 km / 4.5 mi
Chelsea Beach 9.7 km / 6 mi
Edithvale-Seaford Wetlands 9.9 km / 6.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 75
  • hotel
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
  • LaunderetteExtra charge
  • Babysitting serviceExtra charge
Show 31 more facilities & services
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Smoke detector
  • Hotel safe
  • Lift access
  • ShopExtra charge
  • GardenExtra charge
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • HighchairsExtra charge
  • Conference room
  • Meeting room: 3
  • Business centre
  • MassageExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Fitness
  • Bowling alleyExtra charge
  • GolfExtra charge
  • TennisExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO EXECUTIVESTUDIO • EXECUTIVESTU.EJ-1

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.EJ-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE TWO QUEEN BEDSAPARTMENT • EXECUTIVE TWO QUEEN BEDSAPT.2Q-EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT EXECUTIVE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2Q-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH DOUBLE BEDAPARTMENT • WITH DOUBLE BEDAPT.DB

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO OCEAN VIEWSTUDIO • OCEAN VIEWSTU.OV

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE EXECUTIVESTUDIO • DELUXE EXECUTIVESTU.DX-EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO EXECUTIVE OCEAN VIEWSTUDIO • EXECUTIVE OCEAN VIEWSTU.EJ-OV

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO EXECUTIVE OCEAN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    EXECUTIVE OCEAN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.EJ-OV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMSRoom • TWO BEDROOMSROO.B2

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    Room TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO EXECUTIVESTUDIO • EXECUTIVESTU.EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO EXECUTIVE QUEEN BEDSTUDIO • EXECUTIVE QUEEN BEDSTU.EJ-QN

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    STUDIO EXECUTIVE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    EXECUTIVE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.EJ-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT THREE BEDSAPARTMENT • THREE BEDSAPT.3B

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXE EXECUTIVESINGLE • DELUXE EXECUTIVESGL.DX-EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    SINGLE DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDSAPARTMENT • TWO BEDSAPT.2B

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT EXECUTIVE TWO BEDROOMSAPARTMENT • EXECUTIVE TWO BEDROOMSAPT.B2-EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT EXECUTIVE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    EXECUTIVE TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE EXECUTIVEDouble or Twin • DELUXE EXECUTIVEDBT.DX-EJ

    Photos are not available for this room type.

    Quest Frankston on the Bay Serviced Apartment

    Double or Twin DELUXE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Quest Frankston on the Bay Serviced Apartment

8.4
Excellent
915 Reviews
Cleanliness
8.8 /10
Service
8.4 /10
Comfort
8.4 /10
Condition
8.6 /10
Location
9.2 /10
Neighborhood
8.0 /10
Value
8.4 /10
Amenities
8.4 /10
100 reviews shown
8/10
Excellent
11 Jul 2026
Glen
Good
Partner
4/10
Poor
08 Jul 2026
Christine
The entire hallway and hotel room smelled of curry due to the Indian restaurant in reception. I stayed on the 3rd floor and I couldn't believe the smell!
Also I am far from precious, the furniture is sooo outdated, the room looked morbid. I considered leaving and finding another hotel, but it was too late and I have been travelling all day
Self
8/10
Excellent
20 Jun 2026
Kathleen
Great position, staff friendly and helpful , only issue was having to change lifts on different floors to get to different blocks of the hotel .
Family
8/10
Excellent
07 Jun 2026
Hayley
Large room with good facilities. Had everything I needed for a 5 night stay.

Good location, walking distance to the town and plenty of cafes and restaurants.

I would stay here again.
Family
10/10
Exceptional
23 May 2026
Elizabeth
We were only there for one night on our way through but would definitely stay again for longer. Very much appreciated the call we got before our stay just to check our arrangements/needs.
Partner
2/10
Poor
10 Apr 2026
Debbie
Would not recommend ,room was not clean at all ended up leaving and found alternative accommodation.will not be back.
Partner
10/10
Exceptional
28 Mar 2026
Shianne
It’s was great
Friends
2/10
Poor
27 Mar 2026
Mark
On arrival staff were not welcoming and could not read their own booking system. Tried to say we had not booked 2 rooms and then tried to charge again despite it being prepaid. No apology given for their errors. Nothing wrong with the hotel itself but the staff are not up to the job, am still waiting for the room deposit to be released 3 weeks later.
Friends_and_family Friends
10/10
Exceptional
23 Mar 2026
Debra
Convenient location to airport transportation. Front desk was very helpful!
Partner
6/10
Pleasant
23 Mar 2026
Grace
Very tidy room, the bed was way to soft and uncomfortable.
Partner
8/10
Excellent
11 Mar 2026
Jenny
Lounge and bed need updating very worn Good location, walk to everything needed
Partner
10/10
Exceptional
08 Mar 2026
Santiago
The view of the beach was obstructed, but that didn't stop us from having a good time.
Partner
6/10
Pleasant
02 Mar 2026
Arlene
Clean room except for having a dirty cutlery insde the drawer, no beach view seen, staff are friendly, though we requested for a cutlery but was not given.
Friends_and_family Family
10/10
Exceptional
28 Feb 2026
Susan
Spacious and comfortable clean rooms and walk to everything we needed
Family_with_children
6/10
Pleasant
08 Feb 2026
Alexander
Overall the room was in good condition, though there were a couple of issues. First off one of the bedside lamps was off due to a power outlet issue and the toilet seat was loose. The staff on duty were helpful. The mattress was too soft and could be improved with a new firmer one.
Partner
4/10
Poor
05 Feb 2026
Pedr
On our arrival I noticed the bedside tables had not been wiped over as there was food residue on them. In between nights our sheets where not changed over 4 nights of stay. The carpets where never vacuumed and the bathroom never cleaned. If there was 4 separate couples that stayed there each day the room would have been cleaned for the new guests. The beds are terrible they're the old benial springs
Leisure Partner
4/10
Poor
04 Feb 2026
Andrew
Very run down place.
Partner
6/10
Pleasant
01 Feb 2026
David
Clean the rooms and replace the towels and linen and wipe the surfaces
Leisure Family
6/10
Pleasant
11 Jan 2026
Dwayne
This is our 4th stay at this complex in the past 5 months. Upon this stay we had no hot water in our room for showers Friday night and Saturday morning. The staff were very apologetic and I understand it’s out of their control. We travel 4 hours from regional NSW to stay at this complex to visit our daughter and new grandson, it’s close and convenient. Of the 4 times we have stayed here, 2 of our stays have been excellent. Our 1st stay wasn’t great either with no heating and a faulty tv. The Quest staff were quick to upgrade us to a new room on that occasion. We intend to visit every 4-6 weeks and Quest would be our preferred accommodation but at a 50% strike rate we may look elsewhere.
6/10
Pleasant
10 Jan 2026
Jaclyn
I expected a nice out look for the price and we had to walk a mile with our luggage. Probably the worst thing the bed was dipping… we stay in Melbourne often and would not stay at this property again.
4/10
Poor
07 Jan 2026
Giuseppina
Room was dusty. Curtains were looked old and tatted didn’t take cash for deposit. Outdated tv
Leisure Family_with_children
10/10
Exceptional
29 Nov 2025
Craig
Spacious well appointed room. Friendly helpful stagg
4/10
Poor
28 Nov 2025
Alice
On arrival there was a substance effected couple fighting in the reception area, interesting welcome.
We had a studio apartment booked, which needed 2 different lifts to get to. There was an overpowering smell of vomit and cleaning product in the room.
I contacted reception and they gave us another room. However this room was just a room, not a studio.
There was no offer to refund the amount for the cheaper room.

The windows were filthy, and the outlook was to other rooms.
There was no mirror in the room besides the bathroom, no full length mirror. The furniture was mis-matched.
The bed was comfortable.

Would not return.
Partner
8/10
Excellent
22 Nov 2025
David
Close to main bars, shops, cinema etcs No sea viewa, close.to water. Very clean.
6/10
Pleasant
16 Nov 2025
brian
Noisey with wind noise, toenails in carpet, shower floor dirty lounge dirty, parking expensive, poorly advertised convoluted access too unit
Leisure Partner
10/10
Exceptional
16 Nov 2025
Leanne
I arrived after hours and the night manager was excellent, checking me in quickly. The room was immaculate and had everything I needed. The location was great but be sure to ask for a room with a view if that matters to you because mine was of a building haha. Overall I would definitely stay here again.
Business
10/10
Exceptional
16 Nov 2025
Steve
Aircon was really good and worked well and kept the room at a constant temperature all day and night. The hotel overall was really good and locatedin afantastic position, close to major shopping centre and also the beach. Staff were very polite and nothing was too much trouble. Overall agreat stay and i would easily stay there again
Leisure Partner
6/10
Pleasant
15 Nov 2025
Andrew
Great lication close to public transport, shopping and dining options. The apartments are spacious and clean but TV reception was appalling.
Leisure Family_with_children
8/10
Excellent
02 Nov 2025
Greg
Clean room, helpful staff.
Leisure Partner
10/10
Exceptional
27 Oct 2025
Lyndon
Beautifully appointed apartment, spacious, had everything we needed. Loved the balcony to sit and watch the sun go down.
Partner
10/10
Exceptional
26 Oct 2025
Julie
If a shorter person had trouble reaching cups, kettle.
You need a remote for blinds had trouble putting them up & down
Leisure Partner
8/10
Excellent
26 Oct 2025
Danielle
I have been trying to get someone to answer my emails because I still haven't received my security deposit back and it's been 5 days .
Leisure Family_with_children
10/10
Exceptional
22 Oct 2025
Rodney
Very good stay, a pleasant welcome and the room was very good
Friends_and_family Friends
10/10
Exceptional
12 Oct 2025
Dwayne
We travel 4 hours from Regional NSW every 6-8 weeks to visit family. Quest on the bay is close for our needs, easy access, secure parking and the helpful friendly staff make it so easy.
Leisure Partner
8/10
Excellent
07 Oct 2025
VIVIAN
Decent stay but couldn’t sleep due to the seagulls as it sounded like they were fighting but otherwise, convenient location. Staffs good. The room was good but the bathroom was abit tinier than i thought.
Partner
6/10
Pleasant
05 Oct 2025
Violet
• Location is good - a lot of restaurants and some live entertainment within walking distance.
• Hidden costs - in addition to the booking cost had to pay for parking + a bond which you don't get back straight away. Space we could park in was too small for our 4WD. Husband had to crawl over passenger seat to get out!
• It was noisy - many sounds from the street, people walking outside our door and the seagulls!? I thought they slept at night!

I found staying at the Quest Frankston on the Bay was an average experience, particularly for the price.

If given the choice, we won't be staying there again.
Leisure Partner
10/10
Exceptional
04 Oct 2025
Sheree
Water wasn’t always hot for shower
Leisure Self
8/10
Excellent
21 Sep 2025
Joanne
Friendly. Staff, perfect location for what we needed
Business Partner
10/10
Exceptional
20 Sep 2025
joanne
We like the property close to everything we needed
Leisure Family
10/10
Exceptional
19 Sep 2025
Kylie
Another wonderful stay in a beautiful room, it was a weekend away for my daughter’s birthday, it was her first ever stay in a hotel and she had a great time. We also were left a little chocolate bar as a surprise. It’s the little things like that that will always bring me back. 10 out of 10
Leisure Family
8/10
Excellent
11 Sep 2025
Lawrence

Room needs a refresh.

Hotel is getting a bit old. The power in the room keeps tripping in the night.

Other than the power issue. The stay was alright.
Business
8/10
Excellent
09 Aug 2025
joanne
Great location to the shops and restaurants. The beds need updating and need to be bigger.
Leisure Partner
8/10
Excellent
27 Jul 2025
Katrina
Easy check in and good location. Parking on site. Spacious, clean room with a very comfortable bed and pillows. A little noisy as the room backed onto the lifts. Poor lighting in the bathroom and the heating and light switches very confusing.
Leisure
10/10
Exceptional
26 Jul 2025
karyn
Great accomodation very clean and new facilities
10/10
Exceptional
01 Jul 2025
Jackie
Great staff. Great location.
8/10
Excellent
06 Jun 2025
Lawrence
Location is good. Check in us fast and staff are friendly. Room is clean
Business
10/10
Exceptional
26 May 2025
Benedict
Great property highly recommended
4/10
Poor
25 May 2025
Annette
The room did not live up to the description.
Soundproofing - NO. Could here the people in the next room, could hear the people on the street below even though we were on level 3, could hear the birds squawking.
Block out blinds - NO there were massive gaps between the blinds that let the sun through.
Cleaner had left a dirty old pink face washer on the bench
Very poor considering the price of the room which did not include parking
Leisure Partner
2/10
Poor
20 May 2025
Verified traveler

Never stay here again!

The toilet was blocked, informed them they said I could move but it was 10pm. They said I could use the toilet in the lobby!! They said it would be fixed the next day, I came back after a days work and it was still blocked! Was moved to another room. When I asked for some kind of compensation for the inconvenience it was insinuated that I had blocked the toilet! The service team had taken a photo of the toilet paper that was left in bowl as the toilet was blocked & drained to leave only toilet paper! Why would you take a photo of the blockage and not fix it? Regardless of how it blocked it was blocked and unhygienic, so to take a photo and leave it blocked is just disgusting! All in all it was a bad experience & badly handled by all involved!
Business
8/10
Excellent
11 May 2025
Anne
Great staff
6/10
Pleasant
08 May 2025
Nitesh
2 bedrooms with a bathroom with 2 doors….not my favourite set up.
Leisure Family
10/10
Exceptional
02 May 2025
Jackie
Fantastic location , warm friendly staff. Easy to get around. Great room, great comfy bed.Great kitchen facilities. Loved the couch in the sun. Would highly recommend
Leisure Self
10/10
Exceptional
24 Apr 2025
Lou
Excellent experience
10/10
Exceptional
24 Apr 2025
Anne
Very helpful staff
Partner
10/10
Exceptional
21 Apr 2025
Coralie
Loved the stay.
Leisure Self
8/10
Excellent
16 Apr 2025
Anne
Staff are very helpful and lovely.
Partner
8/10
Excellent
13 Apr 2025
Nigel
Nice place
Leisure
10/10
Exceptional
09 Apr 2025
CAROL
Lara at reception was very friendly and welcoming. Room was clean and relaxing
Easy access to dining areas
Leisure Partner
10/10
Exceptional
07 Apr 2025
trevor
Right in the middle of the city
4/10
Poor
04 Apr 2025
Gregory
The broken saggy bed and the attitude of the staff.
10/10
Exceptional
30 Mar 2025
Suzie

Fantastic

Everybody was really friendly, first time in Melbourne and I’ll be back again thanks
Friends_and_family Family
8/10
Excellent
25 Mar 2025
Michael
It was clean and quiet
Business Self
10/10
Exceptional
19 Mar 2025
Nitin
The property was in a great location. Close to the beach and great transport links nearby. Communication was excellent beforehand and staff were very supportive.
Leisure Partner
10/10
Exceptional
04 Mar 2025
Evangeline
Entrance secured after 5pm. Requiring key card for admittance.
Leisure Partner
10/10
Exceptional
22 Feb 2025
Dyan
Very clean and staff are always in hand to assist in whatever they can.
Business
10/10
Exceptional
22 Feb 2025
ALICIA
Good will stay again
Leisure Family
10/10
Exceptional
16 Feb 2025
Andrew
We stayed here on our wedding weekend. We were pleasantly surprised by some complementary wine, chocolates and a room upgrade. Thank you to all the staff, it was much appreciated. We also had a minor medical incident during the night to which the staff were also very helpfull. Thanks again to all. Great room, great view, great service.
Leisure Partner
4/10
Poor
13 Feb 2025
Karl

Disappointing

We booked and paid for a bay view room with a king bed, we did not get this. We were informed that king beds are by request and subject to availability. Nowhere on the Quest website does it state this. We were downgraded to a different room that did have a king bed, but no view and promised and $50/night refund, which did not eventuate.
Business
8/10
Excellent
12 Feb 2025
David
Nice sized room close to the beach. Mini kitchens in quest hotels are great.
Parking is very expensive
Friends_and_family Friends
10/10
Exceptional
08 Feb 2025
SHARON
Great place for a weekend getaway
Lovely restaurants, nice beach
Walk to everything
Leisure Partner
6/10
Pleasant
06 Feb 2025
Lynnette A
I have discussed this with Senior Management and issues will be resolved for the future guests, if they don't know, feedback from guests make them aware and enable them to correct it! Service exceptional though they are not in a rush to return \"Bond\"
2/10
Poor
26 Jan 2025
Catelyn
staff are very rude and passive aggressive
Leisure Self
10/10
Exceptional
14 Jan 2025
Jonathan

A really good studio room with a great water view

Great Bay view as soon as I walked in the room, really good sized studio, balcony, and while the Bay facing rooms are over the Nepean Highway I found that at night with the aircon on I wasn't disturbed. And a short walk from the foreshore, pubs, restaurants etc. A good stay, would stay again for sure.
Self
10/10
Exceptional
13 Jan 2025
Fiona
Very large apartment & comfortable. Undercover parking & walking distance to restaurants. Friendly staff & good communication. Would stay there again.
Partner
10/10
Exceptional
05 Jan 2025
Salvatore
Very clean, spacious friendly and close to the beach
Leisure Partner
8/10
Excellent
24 Dec 2024
Verified traveler

Near to mall

Service is good. Location is convenient with restaurants and a mall nearby. Also close to the beach front.

Front counter staff is good and attentive. Ability to resolve problems efficiently and communicate clearly.


Business
10/10
Exceptional
13 Dec 2024
Sandra
The rooms are huge!, modern and beautiful. Close to Frankston Beach, shops and east to get to as the SkyBus from the airport stops here. Absolutely loved my stay here. Special mention to Lana at reception for being so helpful. Will definitely book again.
Leisure Self
10/10
Exceptional
11 Dec 2024
John
Handy location
Leisure Partner
8/10
Excellent
07 Dec 2024
Karen
I really liked staying at the Quest, the one thing I didn't like was that as a person who likes to pay cash when I can I didn't like the fact that I had to use my card for the security deposit, especially when there was no money on my card. After racing all over Frankston trying to find a bank I was told that they could not guarantee the deposit would be there straight away. I had to phone a friend to fix everything.
When reading that they needed a card for security deposit it did not dawn on me that they would not take cash.
Other than this I enjoyed my stay there.
Leisure Self
10/10
Exceptional
11 Nov 2024
Robert
Wardrobe doors do not fit the space making it difficult to open & access your clothes! V strange design for the space!
Room had great space & numerous options to sit and relax without needing to sit on the bed.
Leisure Partner
10/10
Exceptional
25 Oct 2024
Nathan
Good price for an executive studio room. Close to all shops in Frankston. Clean and modern room. Also quiet.
Leisure Family
8/10
Excellent
18 Oct 2024
John
Very good. Stayed here before and enjoyed it.
Partner
10/10
Exceptional
16 Oct 2024
Daniel
Good hotel room for our 2 night stay. Nice entry and hall areas with colourful art hanging everywhere. The room was comfortable and had everything we needed for our stay. Staff were friendly and helpful. We would stay again.
Leisure Partner
2/10
Poor
01 Sep 2024
Nicole
The room is modern and clean but the noise levels due to wind is next level. The outdoor furniture in the shared common area also blew around all night creating excessive noise. Not a great experience with no sleep.
Business_and_leisure Partner
10/10
Exceptional
11 Aug 2024
Tajamul
Great ☺️☺️
10/10
Exceptional
08 Jul 2024
Nav
Very nice accommodation quiet and clean.
Leisure Self
10/10
Exceptional
15 Jun 2024
michelle
Love love this property always very clean and the people that work there are so friendly
Leisure Self
8/10
Excellent
27 May 2024
Verified traveler

Business trip. Good location.

Return customer. Happy with the hote
Business
8/10
Excellent
31 Mar 2024
Greta
The hotel was exactly what we needed and comfortable. The area around had a lot of homeless and young kids wandering the street. Will stay again because it is central to train station and shops.
Leisure Family
10/10
Exceptional
17 Mar 2024
Lindsay
Very nice should have booked more nights there
Leisure
2/10
Poor
08 Mar 2024
Fred
No cups in the room!
Leisure Partner
10/10
Exceptional
07 Mar 2024
Oscar
Nice, clean and modern
Business Friends
2/10
Poor
25 Feb 2024
Annmarie
I paid for parking in the basement. An extra $35. It is extremely tight to get a car in there. Once parked, i couldnt open my door because of the pylons. No phone reception down there, so could call reception for advise. So once i did get the car parked, i climbed out of the passenger side. I then had to call a taxi to get to and from the venue i was going to. Very annoying as thats why i hired the car.
Business_and_leisure Self
10/10
Exceptional
17 Feb 2024
Jason
I’d definitely stay again. Quite friendly, helpful staff bar restaurant, downstairs centrally located
Business Self
10/10
Exceptional
29 Jan 2024
Ken
Nice central place to stay...
6/10
Pleasant
28 Jan 2024
Janine
Our check in was from 2pm. We arrived at 8pm and they hadn’t even made our beds yet. No Netflix on the TV. No condiments at all. Other than that the apartment was clean.
Leisure Family
10/10
Exceptional
27 Jan 2024
Jason Scott
Exceptional room and great staff.
Leisure Partner
10/10
Exceptional
14 Jan 2024
Samantha
Absolutely beautiful rooms, very clean, amazing showers and amenities. The staff were very helpful and friendly.
Leisure Friends
8/10
Excellent
09 Jan 2024
Wayne
The property was a good surprise.
Leisure Partner
8/10
Excellent
05 Jan 2024
Georgia
When we arrived to our room the cleaner had not been able to clean our room. The bed wasn’t made and there was still stuff everywhere from previous guests.

Although this was an issue the lady at reception did help us out by giving us some money back that we appreciated very much.

Other than that it was a good experience and we enjoyed our stay
Leisure Friends

Location & surroundings

Quest Frankston on the Bay Serviced Apartment
435 – 437 Nepean Highway, Melbourne, Australia

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Quest Frankston on the Bay Serviced Apartment

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