Airport Hotel Hanoi - Convenient & Friendly

Vietnam , Hanoi and North
Hanoi, Dien Xa, Phu Cuong, Soc Son, Ha Noi
Show on Google | Map

50 reviews shown

10/10

Exceptional

19 Mar 2026

Heather

Shuttle to the hotel was quick and easy. Got checked in with no issues. Bedroom was huge for 3 people in the quiet room (plus a nice view of farm fields). Everything was nice and clean.

Family_with_children

10/10

Exceptional

24 Jan 2026

Yes

Leisure Self

8/10

Excellent

18 Jan 2026

NAOMI

The hotel was at a different address and a new name. Expedia needs to update it web page or remove the add.

Leisure Friends

10/10

Exceptional

05 Jan 2026

vandana

Clean room, helpful staff, close to the airport.

Leisure Family

4/10

Poor

03 Jan 2026

Kevin

The bathrooms were really bad: Hole in the ceiling, lots of mold, Mattress and blanket were thin but ok. Traffic and airplane noise. Definitely not a luxury experience. 2 star hotel.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Naghmeh

they are very kind respectful and the room was very clean

Leisure Family

6/10

Pleasant

16 Dec 2025

Kristy

We can't comment on the hotel itself, but wanted to comment that while at the airport, we grabbed an unsanctioned Grab (after a 14 hour flight). We got dropped off at a hotel and the driver showed me a photo from \"Expedia\" with the name of this hotel and the same outside as the hotel we were in front of. The front desk person \"informed me\" that the hotel we booked didn't exist and that it had \"been under renovation for months\", and that we should \"just stay here instead\". Mr. Henry, from Airport Hotel Hanoi messaged to ask when he could pick us up from the airport after we had paid and thought we'd been scammed. We later drove by the real hotel and realized that we had been scammed by the \"Grab\" driver and the hotel owner that he drove us to. Be careful.

Family

8/10

Excellent

12 Nov 2025

Mark

Room was clean and really friendly and helpful owner

Business Self

2/10

Poor

04 Nov 2025

Kenneth

Did not pick me up, no answer to any calls to the hotel ever, the location is not at the Hanoi Airport, refused my refund requested

Business Self

8/10

Excellent

01 Oct 2025

Ann

We didn't get the free breakfast that was promised. The front desk was sleeping in the lobby.

Leisure

10/10

Exceptional

28 Sep 2025

Roque

very helpful staff and nice room

Leisure Partner

10/10

Exceptional

08 Sep 2025

Andrew

Late or early flight to catch this is a perfect affordable option close by with super easy checkin and a really nice efficient guy at the reception

Leisure Partner

10/10

Exceptional

30 Aug 2025

Suzzette

To be honest, I was very pleasantly surprised. Mr Henry was very attentive from the moment I booked. He confirmed my reservation and kept in contact to ensure everything was smooth sailing. He offers one way transportation for free which was nice, although being so close to the airport a Grab wouldn’t have been much anyway. He had his driver pick us up within minutes of informing him we were ready. I read several reviews that mentioned the hotel was difficult to find, so being picked up worked great because we didn’t have to worry about that. Mr Henry and his driver were very attentive and helpful. Check in was a breeze. The room we stayed in was very nice. It looked like it’s been recently renovated, it was clean, the ac worked great, the bathroom was very nice. Only thing I would suggest is add a couple more towels and a bath rug, because there’s a little splashing from the shower. The room was cozy but overall it was perfect. We only stayed one night to catch an intl flight the following morning. Would absolutely stay there again.

Leisure Family

10/10

Exceptional

19 Mar 2025

Thomas

Incredibly great service. Very clean and comfortable room. A little small, but I will certainly stay here again.

Business Self

4/10

Poor

10 Mar 2025

Carole

So, we booked this hotel for a stopover, however, without being advised of such and not realising until the following morning (we arrived very late) we had actually been taken to a different hotel so this is the one I’m reviewing! We had arranged a taxi to collect us to take us to our next destination and it was while waiting I suddenly realised that it was in fact not where we were supposed to be! Spoke to the guy at the hotel who explained that we couldn’t stay at the hotel we had booked so were taken there, he was very helpful though in that he contacted our driver to get him to collect us, albeit an exchange on the freeway!

Leisure Friends

6/10

Pleasant

24 Feb 2025

HTUT

Convenient distance to airport. Stayed for one night.
Power sockets are very loose and rooms are not renovated.

Leisure Partner

2/10

Poor

15 Feb 2025

david

I book with expedia before and it got worth .last time they promis refund never got .this time same story pic on web was completely different. The place very unpleasant dirty smell and big disappoint .next i work with another company

Leisure Self

2/10

Poor

15 Feb 2025

Valentino

Cant find the hotel is under renovation your phone is not working cant find the hotel i rent grab and taxi drop me same place hotel undeŕ renovation.

Business Partner

6/10

Pleasant

28 Jan 2025

Todd

Airport layover

The hotel was difficult to find and the neighborhood was not easy to find restaurants nor bars, but the staff were great and very helpful.

Partner

8/10

Excellent

28 Dec 2024

Frederick

Only 3km from the airport for a reasonable price

Leisure Partner

10/10

Exceptional

27 Nov 2024

Douglas

Super close, clean and friendly!

I stayed at this location before flying out of Hanoi. The room was clean, the AC was cold, and the staff was very friendly. The next time I am there, I’ll be back!

Business

2/10

Poor

26 Nov 2024

Verified traveler

Hotel does not exist.

This hotek does not exist .It is a building siteI contacted Hotels.com yesterday to tell you this with photo but the complaint got back to me with .I would like a refund.

Partner

8/10

Excellent

04 Nov 2024

KIMBERLY

Very convenient for early morning flight. responsive host and included taxi to airport made this a hassle free stay

10/10

Exceptional

25 Apr 2024

James

I really liked the location. A very busy intersection and fun to watch all the scooters. Cool area to walk.

Leisure Self

8/10

Excellent

24 Apr 2024

Albert

The room was spacious. The location was not easy to find. Took two taxi drivers but still ended up with the wrong hotel.

Leisure Family

8/10

Excellent

30 Oct 2023

Kyung

I had a super early flight so decided to stay close to the airport on my final day - this place was great for that purpose. The staff was friendly and helpful. He set everything up for my 5 am car pick up to the airport. The room was spacious and clean. There was a lot of noise coming from outside so if you are light sleeper like me, you may have some issues with sleeping - music, cars, chickens, etc. It's a good place to stay if you need to be close to the airport but wouldn't recommend it as your main stay during your trip - not a lot going on in the surrounding area.

Leisure Partner

2/10

Poor

28 Sep 2023

Jennifer

You refused to allow me to check in. Even though I showed you my booking confirmation and they agreed in was the right hotel. Whoever I dealt with last night couldn’t speak any English besides telling saying “no booking, no booking” while waving his finger in my face. I believe your hotel is a scam. Instead of trying to help me, you had a group of your friends in the lobby, laughing at me because I was struggling to communicate even through translator. I would not recommend your hotel to anybody. I filed a claim against you to Expedia and to my credit card company. THIS HOTEL IS A SCAM!! I was rufused check in even after showing him my booking confirmation and using a translator app. DO NOT STAY HERE! You might show up and they wouldn’t check you in or help you.. they’ll just scream at you “no booking no booking!!”

Leisure Self

4/10

Poor

31 Aug 2023

Stephen

I arranged an airport pick up with the hotel, which they confirmed but they did not show up. Called the hotel and needed a helpful local at the airport to translate. Hotel said \"get a taxi\". Wasted 90 minutes

Business Self

6/10

Pleasant

20 Aug 2023

Shiho

It is a very small hotel near the airport. Good for people who are looking for a night stay outside the airport to catch a flight the next day.

Leisure Family_with_children

10/10

Exceptional

25 May 2023

Jon

Friendly service. Close to the airport with shuttle service makes it perfect for overnight transfers.

Leisure Self

10/10

Exceptional

15 May 2023

Margaret

Staff very helpful and friendly. Rooms bright and clean. Excellent breakfast.

Business_and_leisure Family

2/10

Poor

19 Apr 2023

Eran

Could not find the place and had to take another

The taxi driver could not find the place based on the hotel name and address. We reached a hotel with the exact same name, but they said they are not the one (and it didn't look like it).
After spending a lot of time in the middle of the night, I took another hotel.

Business

10/10

Exceptional

08 Apr 2023

Ampha

A ok

Business_and_leisure Partner

10/10

Exceptional

30 Mar 2023

Mary

The owner of this property was extremely helpful. I have absolutely no complaints

Leisure Self

6/10

Pleasant

04 Mar 2023

Alan B

The property has changed names and was very difficult to find - even for a native taxi driver who also spoke English.
Mr. Henry had offered to pick us up at the airport, but then wanted us to call him when we arrived. But we didn't have a local SIM card, there weren't any local businesses to help us call (from domestic arrivals), and my computer could not connect to the airport free Wi-Fi.
However, Mr Henry was otherwise friendly.
Overall, I would not recommend this hotel.

Leisure Partner

10/10

Exceptional

16 Feb 2023

Dong hai

Very nice staff

Leisure Family

4/10

Poor

04 Feb 2023

Joy

Which Hotel???

I would second the assessment of other reviewers that (Mr.) Henry is a great asset to the company.

The hotel was quiet, had a lift, plenty of hot running water and free transfer to airport.

However, it wasn't the hotel I booked. I had tried to look on my phone at the map directions to the hotel but got a message saying that the location could not be found.

When I arrived at Hanoi airport, I tried again. Same result. The driver had the same issue. He drove around for some time, but there are many small airport hotels on side roads and our search was unsuccessful.

He rang the number,and eventually got directions which took us to Viet Village Hotel where a pleasant young man who identified himself as Henry came out to meet me and confirmed the reservation.

During booking, I had read that 'Airport Hotel Hanoi Convenient and Friendly' did go under other names and thought there must have been a name change since they advertised the property, not that it was a totally different place.

There were not many places around Viet Village to get food and after I'd taken a shower and returned to reception, there seemed to be no one around.

The next morning in the taxi on the way to the airport I saw, on the right, 'Airport Hotel Hanoi, Convenient and Friendly'. I can only assume they advertise one hotel and then allocate bookings among a number that Henry speeds between.

Though I did get somewhere to sleep, it was confusing and a little disconcerting.

Self

6/10

Pleasant

01 Feb 2023

Sherryl

I made a reservation for twin beds and to have a taxi pick us up. Emails went back and forth for this. A Mr Henry signed the emails. When we arrived there was no taxi,but eventually we got there. The non-English speaking night clerk showed us to a room with one double bed. I tried to indicate we needed 2 beds. He took us to another room with a queen sized bed. We were very tired so agreed it was ok. The room was clean, quiet, pretty small, but all that we needed. Next morning we went down to the lobby for breakfast before taking a taxi to the airport. No food was there, but the young clerk gave us a snack and went off to order us eggs and toast. He also called for help from the English speaking owner? After a bit of back and forth he informed us that Hanoi Airport Hotel Convenient and Friendly had been out of business for 2 years and the new name was Hanoi Airport Hostel. However the sign outside still says Hanoi Airport Hotel Convenient and Friendly. I also got an email when I returned home from Mr Henry asking for a review. It's all very confusing. I believe I paid the right amount for what we got but will be looking on my credit card to see that I was only billed once (to be on the safe side). You should check into this to see what is going on so others don't get confused.

Leisure Friends

8/10

Excellent

29 Dec 2022

Gretchen

Henry was fabulous. He communicated with us directly after booking and sent a driver to pick us up from the airport immediately. The hotel is close to the airport and clean. Henry was very attentive to us and made sure that we had everything we needed for our one night stay.

Leisure Family

8/10

Excellent

13 Dec 2022

Alvin

good place to stay for an overlay waiting for your next flight.

Leisure Family

10/10

Exceptional

12 Nov 2022

MIKE

Mr Henry was absolutely amazing

Leisure Friends

10/10

Exceptional

01 Nov 2022

Kathryn

Mr. Henry was extremely friendly and very helpful during my stay. It was a very convenient location - so close to the airport.

Leisure Self

10/10

Exceptional

08 Oct 2022

john

Helpful, friendly service that went beyond our expectations. Amazing breakfast. Would definitely stay there again.

Leisure Partner

10/10

Exceptional

27 May 2022

Randal

It is definitely not a 4-5 star hotel but decent with the money that I pay for the convenience. Things i like most was they treating all the guests like their family member from the time I got pick up to the time they dropped me off the airport. I gave them 5 stars for the services, especially with the hotel manager Henry, and I definitely will stay here a gain for future trips to Ha Noi.

Business Self

10/10

Exceptional

26 Nov 2020

HYUN SEOK

편안하고 괜찮아요

잠깐 들렀다 가긴 했지만, 숙소 시설도 나름 괜찮았고, 방에서 꽃향기 나서 좋았고, 아침에 공항까지 무료로 택시를 불러줘서 좋았습니다. 공항 근처라 다음날 빠르게 공항으로 이동하기 위해 머무는 정도오는 최고 인 것 같습니다

Self

8/10

Excellent

30 Mar 2020

Sharon

Good place for overnight to catch an early flight

As the name says, this place is convenient and friendly, if a bit worn on the edges. Not easy to find as it's located on an alley parallel to the main street and there's no sign to help find it (even the front door has a different name on it). Best to arrange an airport pickup with the hotel for a modest charge (if you're coming from the airport, which we weren't). Our driver couldn't find it but when he called for directions, someone came out and met us on the main street and showed us the way. The staff were very friendly and helpful, even carrying our luggage up the stairs, and spoke English. The restaurant was out of many things on the menu but the meal we had was very good and we were happy not to have to go out and find a place to eat as it was late and we were tired and had an early flight. Our rooms were basic but clean and comfortable, not cramped like some similar places I've stayed, and the shower was hot. Other than airplanes taking off and landing, which is to be expected right by the airport, it was quiet and we were able to get a good night's sleep. They offered a free (pre-dawn) airport transfer, which we greatly appreciated. Overall we found this to be a convenient and friendly place to stay for a night near the airport and would recommend it as a good budget option.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2020

Verified traveler

Close to airport great friendly staff. Good food and breakfast

Friends_and_family Family

4/10

Poor

16 Mar 2020

Verified traveler

Restroom is not clean. Ratings are inaccurate. Drains and plumbing clogged causing odor, foul smell, and gunk coming out into the bathroom

Leisure

6/10

Pleasant

04 Mar 2020

Verified traveler

basic hotel close to the airport

The hotel is located in a dark back alley that felt unsafe to walk around at night. We were first offered a room with windows that did not close, and air conditioning not working, but were moved to a better room after our request. Contrairely to the advertising, there was no TV, no rain shower, no safe in the room. Very basic amenities, but rooms were clean and service was good. As its name says, it is friendly and convenient.

Partner

10/10

Exceptional

28 Feb 2020

Verified traveler

this is a no frills hotel that is very close to Hanoi airport which is exactly what we wanted. Friendly staff....picked us up at airport promptly and gave us a return at 5:30 in AM......room as promised....clean basic room and king bed ....Walked about a block and have delicious PHO.

Leisure Family