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L7 West Lake Hanoi By Lotte

Hanoi

Alley No 683 Lac Long Quan Street Phu Thuong WardView location

9.4/10Excellent471 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Amenities9.4/109.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About L7 West Lake Hanoi By Lotte

Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and shopping on site.

Grab a bite to eat at one of the aparthotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite. Make yourself at home in one of the 192 air-conditioned rooms featuring kitchenettes with ovens and microwaves.

Wired and wireless internet access is complimentary, while 65-inch Smart televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Lotte Mall Tay Ho - 0. 1 km / 0.

Read more about this hotelShow less

1 mi- Trinh Cong Son Walking Street - 0. 5 km / 0. 3 mi- West Lake - 0. 6 km / 0. 4 mi- Ho Tay Water Park - 0. 7 km / 0. 4 mi- Syrena Shopping Center - 2. 6 km / 1.

6 mi- Museum of Ethnology - 5. 4 km / 3. 3 mi- Lotte Center Hanoi - 5. 9 km / 3. 7 mi- Embassy of the Republic of Korea - 5. 9 km / 3. 7 mi- Embassy of Japan - 5. 9 km / 3.

7 mi- Tran Quoc Pagoda - 6 km / 3. 7 mi- Australian Embassy - 6. 1 km / 3. 8 mi- Vietnam Museum of Ethnology - 6. 2 km / 3. 8 mi- Van Phuc Diplomatic Corps - 6. 2 km / 3.

8 mi- Hanoi Botanical Garden - 6. 3 km / 3. 9 mi- Quan Thanh Temple - 6. 6 km / 4. 1 mi. The nearest major airport is Noi Bai Intl. Airport (HAN) - 19. 5 km / 12.

1 mi With a stay at L7 West Lake Hanoi By Lotte - L7 Residences in Hanoi (Tay Ho), you'll be a 1-minute drive from West Lake and 9 minutes from Hoan Kiem Lake. This luxury aparthotel is 5. 5 mi (8.

When you stay at L7 WEST LAKE HANOI By LOTTE HOTELS in Hanoi, you'll be connected to a shopping center, just steps from Lotte Mall Tay Ho and 8 minutes by foot from West Lake.

This golf hotel is 3.8 mi (6.1 km) from Tran Quoc Pagoda and 4.8 mi (7.8 km) from Dong Xuan Market. Make yourself at home in one of the 264 air-conditioned rooms featuring minibars and Smart televisions.

Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.

Event facilities at this hotel consist of a conference center and 4 meeting rooms. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • No pets and no service animals are allowed at this property.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property’s pool will not be available on the first Monday of every month.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately VND 567000 for adults and VND 283500 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Vietnamese

    English

Nearby attractions

Lotte Mall Tay Ho 0.1 km / 0.1 mi
Trinh Cong Son Walking Street 0.3 km / 0.2 mi
Ho Tay Water Park 0.6 km / 0.4 mi
West Lake 0.6 km / 0.4 mi
Syrena Shopping Center 2.4 km / 1.5 mi
Tran Quoc Pagoda 5 km / 3.1 mi
Museum of Ethnology 5.5 km / 3.4 mi
Thu Le Park 5.9 km / 3.7 mi
Lotte Center Hanoi 6 km / 3.8 mi
Embassy of the Republic of Korea 6 km / 3.8 mi
Embassy of Japan 6.1 km / 3.8 mi
Australian Embassy 6.2 km / 3.9 mi
Van Phuc Diplomatic Corps 6.4 km / 4 mi
Hanoi Botanical Garden 6.5 km / 4 mi
Quan Thanh Temple 6.7 km / 4.2 mi
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about L7 West Lake Hanoi By Lotte

9.4
Excellent
471 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
11 Jul 2026
kathy
We thought the breakfast staff at Layered were very kind and helpful. The reception staff were also very kind and helpful.
Partner
10/10
Exceptional
09 Jul 2026
Michael
Great hotel right next to Lotte Mall. Room was quite small but modern and had a nice balcony with a view. The pool and gym are Ok but functional rather than 5*. The staff made us wait at checkout while they checked the room which felt a bit awkward.
Family_with_children
10/10
Exceptional
03 Jul 2026
Sesilia
At check-in, it would be more helpful to tell the customer the hours for breakfast, pool, fitness center. Also they should ask for loyalty point number.
Business
10/10
Exceptional
02 Jul 2026
Keith
Everything was great! Couldn't get the massage as it was fully booked for the day. It is very popular. Next visit, I will make sure I reserve the massage ahead of my visit.
Business
10/10
Exceptional
31 May 2026
Skye
Every single detail has been carefully thought of. Couldn’t fault it!
10/10
Exceptional
04 May 2026
Nicholas
This was an amazing hotel. Very family friendly with a splash pad and playground on the 6th floor, and wonderful pool on the top floor. The breakfast buffet was very good with many options for almost any breakfast hankering. We will visit this property again.
Friends_and_family Family
8/10
Excellent
27 Mar 2026
Thanh
Great staff.
Family_with_children
10/10
Exceptional
10 Mar 2026
Jiwoo
Must visit hotel
10/10
Exceptional
09 Mar 2026
Pac
Convenient location connected to Lotte Mall
Self
10/10
Exceptional
18 Feb 2026
KIWAN
부모님과 같이 가기 좋습니다
조식에 아주 만족하셨어요
직원분들도 아주 친절하십니다
Friends_and_family Family
10/10
Exceptional
18 Feb 2026
Youseok
Clean room, professional staff
Partner
10/10
Exceptional
02 Feb 2026
Adrian
Hotel lobby was impressive. Room was very good with great views over West Lake. Staff were excellent.
Partner
10/10
Exceptional
04 Jan 2026
Reza
TRUE 5 STAR ROOM AND SERVICE. PERIOD.

Can't get much better than this
Leisure Family
10/10
Exceptional
30 Dec 2025
Barbara
We really had an exceptional experience of this magnificent beautiful clean hotel located adjoining the largest mall wonderful amenities beautiful gym gorgeous pool overlooking the whole city comfortable room great products, bedding lighting, and service thank you Isa. We would love to see you again soon.
Leisure
8/10
Excellent
30 Dec 2025
Sandy
Conveniently located inside Lotte Mall
Leisure Family
10/10
Exceptional
29 Dec 2025
Leng
The hotel staff very friendly.
10/10
Exceptional
25 Dec 2025
Ethan
Situation: We stayed at L7 West Lake Hanoi and interacted frequently with staff for planning, dining, and daily needs.

Behavior: Service was consistently excellent—clear communication, fast follow-through, and genuine attentiveness from every team member. Special recognition to Mr. Erik, Ms. Lunary, Dennis, and Leo for their exceptional support. The Club Lounge, pool, gym, golf area, and dining options (notably Tim Ho Wan) were all high quality. Breakfast buffet had great variety and execution.

Impact: The hotel delivered a smooth, relaxing, and premium experience from start to finish. Strongly recommend for travelers who value service excellence.
Leisure Friends
10/10
Exceptional
20 Dec 2025
James
Very cozy
10/10
Exceptional
20 Dec 2025
yu chong
Clean room and accessible to the airport
10/10
Exceptional
23 Nov 2025
Jessica
Great experience, spacious rooms, newly renovated hotel.
Leisure Partner
10/10
Exceptional
16 Nov 2025
Mathew
Relaxing, clean, convenient.
Self
10/10
Exceptional
07 Nov 2025
Hyun Kyung
They have perfect view, perfect staff and perfect facilities
Friends_and_family Family
10/10
Exceptional
06 Nov 2025
Jin Kyong
clean and kind
Leisure Partner
6/10
Pleasant
01 Nov 2025
Kelvin
The bedroom and shower room is smaller than my expectation, the working table is too small, no sofa chair for relaxing. When we checked in on 25 Oct night, all the hotel's bar and lounge are not available due to certain reason, quite disappointing when we need a quick drink and dinner. Breakfast does not have enough varieties. Location is good. Front desk staff are courteous and friendly.
Leisure Friends
10/10
Exceptional
24 Sep 2025
cesar
Friendly staff, great breakfast
10/10
Exceptional
09 Sep 2025
Helenpeihwa
The hotel is connected to the mall and its supermarket. Very easily accessible for food and any last-minute souvenirs.
Leisure Self
6/10
Pleasant
05 Aug 2025
Julia
We booked 2 adults and 2 children but we had to pay an extra surcharge for our daughter as she was considered an adult with 12 years and also for the 2nd child - even though it was in our booking - 2 Children - the reception removed the child surcharge after some negotiation . Family room was barely 20sqm and very small
Leisure Family
10/10
Exceptional
04 Aug 2025
elizabeth
Good and VIP access was excellent
Leisure
10/10
Exceptional
23 Jul 2025
Hoa
Great customer service! The staff was very friendly, attentive, and made sure all my questions were answered. Really good experience overall.
Leisure Family
8/10
Excellent
16 Jul 2025
Andrea
Everyone was super nice and helpful. Hotel is beautiful and delicious restaurants withon the hotel. And the pool is beautiful with an amazing view.
Leisure Family
6/10
Pleasant
10 Jul 2025
Haidee
The superior family room is very small. No space for luggage. There was no amenities like toothbrush and shower caps.
Buffet breakfast is the same for the 3 days. Its boring and tasteless.
Family
10/10
Exceptional
26 Jun 2025
Joo Hyun
Beautiful place and great service!
Good for family as well!
Leisure Family_with_children
10/10
Exceptional
03 Jun 2025
Erika
Wonderful breakfast buffet, quick & efficient housekeeping, conveniently connected to a large mall with grocery, movie theater & restirsnts.
Leisure Self
10/10
Exceptional
27 May 2025
Jose
Great place and staff
10/10
Exceptional
27 May 2025
Jose
Amazing staff
10/10
Exceptional
14 May 2025
Tu
Love this place.
10/10
Exceptional
01 May 2025
Natalie
Amazing hotel. We were sad that we only stayed 1 night. Will definitely go back!
Leisure Partner
10/10
Exceptional
20 Apr 2025
Tuan
Beautiful and spacious. The staff was amazing.
Business_and_leisure Friends
10/10
Exceptional
12 Apr 2025
Thomas
Exceptional stay. Great hotel and attentive staff.
Leisure Family
10/10
Exceptional
08 Apr 2025
KEITH
👍
Business Self
10/10
Exceptional
07 Mar 2025
Rowena
Very nice amenities on-site (spa, gym, sauna, pool). Great dining options. Breakfast was phenomenal!
10/10
Exceptional
05 Mar 2025
Verified traveler

Excellent hotel

Excellent hotel connected to the Lotte mall. Hotel was very nice and breakfast was outstanding. We enjoyed staying at this wonderful hotel.
Friends_and_family Family
10/10
Exceptional
28 Feb 2025
Antonio
Nice
10/10
Exceptional
25 Feb 2025
Keith
Everything was great. Shopping mall is next to the hotel made it easy to access food and shopping.
Business
10/10
Exceptional
20 Feb 2025
Khac Minh
It is comfortable, convenient. Breakfast is delicious
Business Family
10/10
Exceptional
06 Jan 2025
Stephany
Great hotel - attached to the Lotte Mall. Staff was super attentive and helpful. The pool views of Hanoi was great. Location is a little far from other things to do.
Leisure Family
10/10
Exceptional
05 Jan 2025
HAE IN

good!

very good~
Friends_and_family Family
10/10
Exceptional
29 Dec 2024
Zaki
Very nice property and very friendly staff all of them. Thank you
Leisure
10/10
Exceptional
13 Dec 2024
Linda
New, clean and convenient with a mall nearby. Service is excellent!!!
Leisure Partner
10/10
Exceptional
08 Dec 2024
Verified traveler
Everything is perfect! Exceptional!
Friends_and_family Family
10/10
Exceptional
30 Nov 2024
Ammar
My stay was amazing and the staff was very friendly
Leisure Family
8/10
Excellent
27 Nov 2024
Jagbir
Family room is small, hardly any space to move around the room and place the luggage
Leisure Family
10/10
Exceptional
31 Oct 2024
Hong Thiam Lucas Joel
NA
10/10
Exceptional
21 Oct 2024
Son
New clean hotel. Rooms are spacious. Nice infinity pool on 23rd floor. It is conveniently attached to Lotte mall and there are a lot of excellent shopping and dining options there.
Leisure Partner
10/10
Exceptional
08 Sep 2024
Verified traveler

5days biz trip

Service excellent, room in good new condition. Great location as next to lotte mall with plenty of shopping, restaurant, supermarket and amenities.
Only issue is, room service menu should hv more choices but food quality served is good!
Business
2/10
Poor
31 Aug 2024
Verified traveler
Top notch location, condition and amenities.. service staff need to be better equiped and trained, they seem mostly in experienced to provide slow check in and handle questions properly.
Friends_and_family Family
10/10
Exceptional
17 Jul 2024
Jennifer
My daughter and I stayed here for a few days and loved it! The staff was so friendly and helpful. They got us appointments to get our eyelashes done and the place was amazing. They helped me call around looking for something at pharmacies and more. The rooms are fantastic with only an area rug under the beds so no icky carpet. When our flight was cancelled and we had to stay another night they were great at accomodating a nights stay and getting us into a room early and eazily. I would highly recommend this property.
Business_and_leisure Family
10/10
Exceptional
12 Jul 2024
Manuel

Top 5 stars hotel experience

Top 5 stars hotel
Business
10/10
Exceptional
08 Jul 2024
Manuel

Top 5 stars hotel

Top class hotel in all facilities
Business
8/10
Excellent
07 Jun 2024
Pui Man Heidi
My room was room was not cleaned completely, need to ask the staffs to clean again. But overall the hotel is good and comfortable, also the breakfast is really nice. Staffs are friendly and helpful!
Business
10/10
Exceptional
27 May 2024
john
This is a new property. It is attached to the fabulous Lotte mall so you don't even have to go outside to go to the mall.

The roof top bar and infinity pool are superb.

Our room on 20th floor with a balcony offered a fabulous view of West Lake and privacy.

The staff were extremely helpful.

We had a minor problem with the sliding glass door to the balcony making wind noise one evening and the building team immediately fixed it.

I would suggest making your own transportation arrangements, however, if you are on a budget.
Leisure Family
10/10
Exceptional
23 May 2024
Yun Fang
New hotel. Next to lotte mart and airport
Business
10/10
Exceptional
30 Apr 2024
Cameron

Quick trip

Had a short two day business trip and this was a great place to stay. Great local coffee shop right around the corner
Business
10/10
Exceptional
25 Apr 2024
Jian Liang
The staff was so helpful. The concierge desk went beyond and above the call of duty. Namely Jene. The 6th floor welcome area was also very helpful with recommending places to eat or areas of shopping. The doormen were helpful with advising taxi rates and preferable taxi companies. Service will always be memorable to me
Business_and_leisure Partner
10/10
Exceptional
21 Apr 2024
shinae
very nice place.
Business
10/10
Exceptional
13 Apr 2024
Shirley
Higher end, stylish & brand new hotel
10/10
Exceptional
05 Apr 2024
Katie
Liked that it was close to airport. Had a shopping mall attached so we could walk around. Our balcony door was VERY noisy with wind but they did fix the next morning!
Leisure Family
6/10
Pleasant
22 Mar 2024
Sanjay
This hotel would have been rated 5 stars but for one detail. Stayed in room 1210 which had plastic glass! So you can hear everything outside and cannot get a good sleep. You would think a hotel of this calibre would know this BEFORE renting the room to you? Sadly, money talks, customers are not important.
Leisure Self
2/10
Poor
18 Mar 2024
Vico
Staffs way of approach are not five star profession.
10/10
Exceptional
01 Mar 2024
Carmen
The hotel interior and concept is great and the best hotel I have stayed so far
10/10
Exceptional
29 Feb 2024
SIEW

Best Stay in Hanoi

Excellent & Welcoming service at front desk/foor.
Clean and good room layout.
Good location thats connected to huge Lotte Mall
Good room service food and conveniently ordered through TV app.
Nice service call day before checking out.
Consider best hotel so far in Hanoi i have stay, better than some of the big international brands.
Business
6/10
Pleasant
01 Feb 2024
Sunil

Decent hotel at great location

Nice hotel at a great location! close to city and even very well connected to Airport.
the only issue I faced is the size of the room, I found it to be small for 5 star hotel at a price bracket of around more than USD 120/ night! in country like vietnam I have always enjoyed more spacious accommodation
Business
8/10
Excellent
30 Jan 2024
russell
Aloha from Hawaii,
A nice escape from the City center. Walkable with many nearby amenities dining, and shopping.
Best regards to Hoa at concierge desk. A bright star and professional Hotel employee.
Warm regards, Mahalo Hoa and staff.
10/10
Exceptional
26 Jan 2024
Yohanes
Very great hotel for staycation. It is new in 2023 and very chic. I like that the outdoor pool that is four seasons, with jacuzzi. It was really relaxing during winter. Just beware that they charge the laundry bags
Leisure Family_with_children
10/10
Exceptional
26 Jan 2024
Paul

New modern hotel with great staff

Excellent hotel with very friendly staff who are eager to help. It has a fantastic business lounge with great staff, food all day and cocktails, wine and beer in the evening. On the top floor there is a large infinity pool with great views. Oh, and did I mention the heated toilet seats?
Business
10/10
Exceptional
17 Jan 2024
Yohanes
The hotel is really chic and newly made. I am glad i made the right choice for my Christmas trip! The hotel were all friendly from checkin time. But the checkout was quite long because apparently they have a lot of amenities that is chargeable including their laundry bag which i end up giving it back because it is not worth it. It is beautiful just that this is my first hotel that charge me for using their laundry bag. I would suggest the hotel to write all of their chargeable amenities since a lot of guests usually get these amenities free. I think they can avoid lots of confusion and probably speed up their checkout procedure.
Leisure Family
10/10
Exceptional
17 Jul 2026
JUNGYONG
친절하고 공항과 가까워서 접근성도 좋습니다..
10/10
Exceptional
11 Jul 2026
HEUNG SU
구도심과 거리가 있는게 유일한 단점이고 그 외는 모두 완벽합니다
Business
10/10
Exceptional
27 Jun 2026
sungbo
편의시설도 근처에 잘되어있고 시설은 깨끗하고 사우나들도 잘되어있었습니다
Business
10/10
Exceptional
14 Jun 2026
Minju
직원들 다 친절하고 조식 맛있음 다만 좀오래 먹으면 질릴수 있습니다.
10/10
Exceptional
23 May 2026
Tien Hou
Fantastic hotel we’re super friendly and helpful staff. Will absolutely stay there again the next time when we visit Hanoi
Partner
10/10
Exceptional
06 May 2026
SHAN PIN
跟樂天購物中心緊鄰,生活方便與自由
Self
8/10
Excellent
27 Apr 2026
Hansoon
아침식사 좋아요
Business
10/10
Exceptional
15 Apr 2026
VÂNDER FRANCISCO
Ótima
10/10
Exceptional
13 Apr 2026
VANDER F
Ótimo
10/10
Exceptional
31 Mar 2026
KWOK WAI
good
Friends_and_family Friends
8/10
Excellent
17 Mar 2026
HeeChang
깨끗한 건물 좋았습니다
Friends_and_family Friends
8/10
Excellent
10 Mar 2026
weihao
這次房間內的燈光控制開關有一邊是壞的 半夜起床只能電燈全開 房間內牆壁白色的部分及天花板都是污漬黃斑
Family_with_children
10/10
Exceptional
05 Mar 2026
Seok Joo
숙소가 깨끗해서 추천합니다
10/10
Exceptional
24 Feb 2026
Jihun
직원도 친절하고 객실도 업그레이드 해줘서 좋았어요
10/10
Exceptional
06 Feb 2026
Thu Trang
購物跟飲食非常方便
10/10
Exceptional
12 Jan 2026
ASUKA
快適な2泊を楽しめました。是非リピートさせていただきます。
Business_and_leisure Family_with_children
8/10
Excellent
05 Jan 2026
kwanghoon
프런트 직원이 넘 친절합니다. 칭찬합니다~~ 택시도 잘 잡아주고~~
Business
10/10
Exceptional
31 Dec 2025
Chang Young
공항 가깝고, 대중교통 이용도 용이. 비즈니스 목적으로 위치가 super best
Business
10/10
Exceptional
24 Dec 2025
SHAN PIN
購物非常方便同時也有浴缸
Leisure Self
8/10
Excellent
16 Dec 2025
youngjin
전반적으로 좋았습니다~
Leisure Friends
10/10
Exceptional
14 Dec 2025
Wong
Connected to Big Lotto mall, good shopping and dining area. Can stay whole weekend here.

Prefect arrangement for my husband’s birthday from L7 staff. Thanks so much for all of them.

Finally, nice message at 3/F L7 hotel.
10/10
Exceptional
03 Dec 2025
SUNGGIL
깨끗한 객실 친절한 직원(한국어 가능 )바로 옆 롯데몰 편리함 조식도 만족 추천합니디
10/10
Exceptional
10 Nov 2025
JEAUN
작은방은 진짜 좁음
Friends_and_family Family
10/10
Exceptional
10 Nov 2025
EUNKYU
호수뷰이긴한데 야경이 아름다운지는 잘 모르겠습니다.

Location & surroundings

L7 West Lake Hanoi By Lotte
Alley No 683 Lac Long Quan Street Phu Thuong Ward, Hanoi

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