Name: Sunset Westlake Hanoi Hotel
Address: 491 493 Lac Long Quan Street Tay Ho District, HanÓi, 00000, VN

10/10

Exceptional

20 Mar 2026

Tyler

I had a wonderful stay at Sunset Westlake. The highlight was definitely the staff—the girl at the front desk was amazing and incredibly professional. She went out of her way to coordinate a luxury limo van for my trip to Ninh Binh, which made my transition so stress-free. The room was clean, comfortable, and surprisingly quiet for Hanoi. Being right by the water offered a great atmosphere. I highly recommend this hotel for their hospitality alone!

Self

10/10

Exceptional

30 Jan 2026

Breighton

I enjoyed it I would have preferred a shower in my room instead of a tub but overall very happy with the choice to stay here.

Leisure Partner

8/10

Excellent

18 Nov 2025

Greg

Great staff. Great breakfast. No eggs which is to be expected. View from breakfast was incredible
Staff frt office young man was extremely polite and helpful and spoke very good English.

Leisure Self

10/10

Exceptional

03 Nov 2025

Alfredo

Had a great stay . Thankful for the manager who spoke English and was able to assist me throughout my stay. Housekeeping staff and the bar and kitchen staff were amazing. I will definitely stay there again.

Leisure Self

10/10

Exceptional

21 Nov 2024

Jannine

A generous warm and treasured experience.

Our stay was so lovely.
We were given a room on a high floor after the first night so we could see Tay Ho lake.
Our room was spacious with two beds, cleaned and restocked daily.
Breakfast was on the 11th floor with exquisite outdoor seats and views. Options were varied with pho, fruit, eggs, salads, meats, rice, juices, tea and coffee.
The staff were very responsive and dealt with any requests quickly.
Staff gave us constant care and attention and seemed to enjoy their jobs and the hotel they were part of. It is not always the case to see this.
We would return any opportunity.

Friends_and_family Friends

2/10

Poor

27 Jan 2023

Subhash

Great view from the corner room.

Leisure Partner

6/10

Pleasant

12 Dec 2022

christopher

Average Budget Hotel

It was an average budget hotel next to west lake.

Partner

2/10

Poor

05 Jun 2019

Verified traveler

booked online through Expedia for this specific hotel and when arrived, they said my booking was not in their system. They wanted to put me in a motel near by, not even a hotel, motel with cheaper price. I said no and showed them my receipt that I had paid for the room. Lucky I was with some locals and they helped me out by talking to the receptionists. After some back and fort exchanges, the hotel decided to refund my moneys but at first they did not want to give me back my moneys, saying they have room at another place. Bad services and shady hotel. Would not come back again.

Business_and_leisure Friends

10/10

Exceptional

07 Jun 2018

Verified traveler

Very friendly staff who went out of their way to assist and make my stay as easy as possible

10/10

Exceptional

13 May 2018

Lanie

The receptionist are very friendly & accommodating. We had a bad experienced on the 1st day because of a rude taxi driver but they help us report it & they also help us booked for transport so that we will never experienced it again. They also help us in booking our city tour even that it was a last minute decision

8/10

Excellent

11 Apr 2018

Marci

Hotel on busy street

While in your room all you hear in horns honking.The hotel is on a very busy street so it's noisy. Hotel staff were very nice. I got hurt the first day in front of hotel and had to have a wheelchair so they would unlock the back entrance to let us come and go from there. The pictures are the view from the room. Internet sucked..

6/10

Pleasant

10 Apr 2018

Verified traveler

Nice staff, great view

We had troubles getting to Cat Ba Island because of our flight time we missed the last ferry to the island that day. But the hotel understood our concern and then upgraded our room at no cost for our trouble. Even though they had nothing to do with our travel arrangements to the island. Upon arrival we met the manager who upgraded us and he was just as kind as his email. The room had instant hot water which was nice and free breakfast was good. They were doing some construction on our hotel and the hotel next door so the noise was not ideal. But it was nothing ear plugs could not fix. It was very nice to have a view of the water from our balcony.

10/10

Exceptional

31 Mar 2018

Dirk

Recommended in Hanoi West Lake area

Very nice room with lake view. Swift check in. Top staff.

4/10

Poor

18 Mar 2018

long ly

Bad facility

We were given a room with a window facing a wall and showe did not work

Family

10/10

Exceptional

25 Nov 2017

Verified traveler

Nice view of lake

Very good staff. Good food at restaurant. Love the balcony on the restaurant floor, looking out to lake while enjoying meals.

6/10

Pleasant

11 Jul 2017

Ann

A convenient location for me!

The location was close by my friend's house. Even though not in a tourist area taxis are cheap to go anywhere.I loved the views from rooms facing the lake and also from the 11th floor restaurant. I was happy to be upgraded to a lake view room after we experienced air conditioning problems in our first room. I was impressed by the friendly, courteous staff.

8/10

Excellent

06 Apr 2017

Joanna

Clean and quiet. Nice West lake view.

Its good, friendly

Family

10/10

Exceptional

25 Mar 2017

Michael

Adrian's comments

It was a most enjoyable experience> The staff were very friendly and helpful and the premium room on an upper floor had an excellent view and was good in every way.

8/10

Excellent

12 Mar 2017

Tom

Decent hotel with excellent customer service.

Sunny was simply phenomenal. She sets the standard for customer service. She took care of every need/wish we had and was very helpful with the taxis of Hanoi insuring we would not be overcharged.

8/10

Excellent

02 Mar 2017

charlie

Next to everything

One of the most pleasant places in Hanoi to stay. Forget the Old quarter squashed hostels

8/10

Excellent

22 Jan 2017

Minh Van

Good hanoi hotel

Nice and clean, good value for money will probably come back next time

Partner

8/10

Excellent

23 Nov 2016

Neil

Good value

Good value basic hotel with a nice view of Ho Tay

6/10

Pleasant

11 Jul 2016

William

Viewing the lake, comfortable, nice staff.

The room is tidy and clean,should be ok. In the process of check-in, I was comforted by the staff who was so helpful and friendly. As requested, she told me the good restaurants nearby the hotel and local transportation arrangement detailly and politely. Besides, I am lucky to be upgraded to a room with good view to the lake.

Family

4/10

Poor

28 May 2016

Myrat

bad hotel...

Probably one of the worst stay in my life. My stay in this hotel was bad experience. Most rude and impolite staff that i ever seen, not common for Vietnam at all. At the check in we receive room and after we enter room it was shock to see, very dirty room with hole in the bed sheet. after we requested to have another room which was better but still bathtub was leaking and not clean room. Another sad moment is the staff, they been always rude and wherever we ask for something answer was you can do yourself. At the end very disappointing stay and not recommend at all.

Partner

6/10

Pleasant

01 Feb 2016

Roland

Real Surprise

Thought i was stay in a hotel with full service resturant, turns out that the menu only served 30% on what was written in it.

no sauna and exercise toom as advertised.

6/10

Pleasant

09 Jan 2016

Craig

Off the tourist track but well worth it

A one night stay before flying out to Cambodia, so I chose a hotel with uncomplicated access to the new airport motorway. Very friendly welcome, basic but comfortable double room (complimentary upgrade on arrival was great), minimal traffic noise. Pleasantly surprised by breakfast buffet. The view overlooking Westlake was impressive; I would like to see it at night.
General neighbourhood dominated by Westlake, so very good for easy local walking. Many restaurants and cafes in area. Shopping options limited compared to other areas.
Overall, a very good, friendly place to stay, away from the main tourist areas, that lets you see a different part of Ha Noi.

8/10

Excellent

20 Nov 2015

Thuy

Room was clean and spacious. Nice views of lake at the restaurant. Very quiet & peaceful stay. Altogether pleasant experience.

Family

8/10

Excellent

07 Nov 2015

Anh Quan

Fair

8/10

Excellent

07 Aug 2015

Jonathan

A must for business travellers on a budget

I regularly stay here for business and will continue to do so. Great staff and rooms.
All you ever need and it always works.

10/10

Exceptional

05 May 2015

Verified traveler

Very convenient

the staff was very helpful in terms of transport and organising tours. Room service was very fast when we needed something it came right away. Our room was very spacious, cleaned daily and we had a great view of the Westlake.

Partner

8/10

Excellent

22 Nov 2014

geoffrey

Facilities: Typical; Value: Economical; Service: Polite;

10/10

Exceptional

20 Oct 2014

Verified traveler

good hotel.

Nice and clean. Good English speaking receptionist.

8/10

Excellent

11 Sep 2014

Anthony

Nice Budget hotel with Full Lake View

Stayed in hotel Suite on Level 9, the highest floor for room stay if I am not wrong. Perfect view of the West lake. Had breakfast everyday and not much variety on the food. But the view is excellent. Afterall, most of the time I only stay in hotel at night.

Security is good for this hotel. It is not as grand as other big hotels, but it is enough for a short stay.

Overall Experience is good. I will stay again when I visit Hanoi again.

6/10

Pleasant

15 Apr 2014

RO

Hotel near the lake

Good and affordable food. If you want a peaceful hotel away from busy and noisy streets, this hotel is an option.

8/10

Excellent

12 Feb 2014

Tommy

Good view can see the West lake but Need clean up windown glass

10/10

Exceptional

24 Dec 2013

jill

outstanding

Great location, excellent hotel and wonderful staff

Family

10/10

Exceptional

24 Dec 2013

Jill

outstanding

Can't be beaten

Family

4/10

Poor

27 Nov 2013

Janaki

Street Noise

Our room with a view was unfortunately next to the main road and at an intersection and we had a sleepless night with traffic noise.

10/10

Exceptional

01 Nov 2013

Joseph

fantastic hotel in a perfect location near lake

We enjoyed every minute of it, the staff was so helpful in organizing tours and any other need such as helping with flight issues eg, the reception personnel especially Thuy rang for me and spoke in my behalf in Vietnamese to resolve problems with flight delays and allowed us to stay in our room instead of going way too early and wait at the airport. Also just to give another example we had an accident spilling red wine on the bed we were embarrassed of course but they quickly reassured us and changed all the linen in a flash. Ho we cannot forget the massage and beauty clinic we give them 5 stars for their professionalism and friendliness, and their price is so reasonable for hotel prices, in fact I think it's cheaper than down the street! Of course we have stayed at more prestigious hotels, but I would say the hospitality is somewhat more artificial, whereas at Sunset West lake there is a personal family atmosphere that anyone travelling in a foreign country that speaks a different language to our own would certainly welcome. Ps. They gave us tips on culture and how much taxi rides and other things should cost us. And I give full points for their restaurant too. Well we certainly loved it and we surly recommend it to anyone that wants a good holiday in Hanoi. Enjoy, from Joe and Rosie

Partner

8/10

Excellent

29 Aug 2013

Nancy

Friendly place

Good value Staff very helpful.

6/10

Pleasant

31 Oct 2012

Mumma meyah

Family Group Holiday

Nice view of the lake. A little far from the busy shopping areas, needed a taxi to get there (not a problem though because taxis are so cheap) Staff were very helpful and friendly and happy to accomodate my family and I. We were a little disappointed as the gym and facilities floor was closed due to renovations. Hotel could use a makeover and definately needs a pool to relax by after a busy day. Dont book this hotel if you are a light sleeper as the honking of horns will drive you mad. All in all great value for money, cant complain too much at $40 per night

Family

6/10

Pleasant

13 Oct 2012

SandraB

Adequate short term stay

Bit disappointing - after almost 24 hours in transit, upon arrival as arranged airport pick up did not arrive - thank goodness for the assistance of a tour desk at the airport to call the hotel on our behalf.
Room was quite modern..with a good view of West Lake and a great bathtub. However, there were no towels in the room and it took some time to get them delivered to the room. Breakfast was simple but adequate. Only stayed one night so not sure about the rest of the hotel services

Partner

8/10

Excellent

15 Jul 2012

Libby Liu

it's a good choice, but a little bit noisy.

it's a good choice, but a little bit noisy. beacause it in a corner of street.

8/10

Excellent

28 Jan 2012

Salahuddin

Quiet & ideal for holiday refresh

my staying was excellent with very much friendly staffs, place was also quiet and undisturbing. Foods were also good. We were impressed to come again.

Family

10/10

Exceptional

09 Oct 2011

JatL

Great hotel

wr enjoyes very much staying at this hotel. A little far from the action though!

Partner

8/10

Excellent

21 Jun 2026

Chiharu