Name: Elegant Suites Westlake
Address: 10B Dang Thai Mai, 15, Hanoi, 100000, VN

10/10

Exceptional

27 Jul 2026

Ali

It's not the first time we stayed there, and it didn't disappoint. The place is clean, with a mix of regular residents and travelers. We liked the buffet breakfast, with several choices of almond milk and low fat milk, chefs on standby to make eggs, omelets and pancakes. The pool is clean, not busy and the right temperature and depth. We particularly liked the pool (billiard) table which my son enjoyed a lot. Two staff, Hanh and Adam, are noteworthy, as they exceeded helpfulness and Hanh even took time from his break to play with my son, so 5 stars to them.

10/10

Exceptional

13 Jul 2026

Maggie

All the staff go are all very friendly and the service is superb.
The rooms are spacious and clean. We are a family of 5 with adult and late teens children, the apartment is perfect.

There's a construction at the front of the property at the time of our stay but we stayed at the apartment that faces the garden, so it was ok and there's no noise.

Gym and pool are excellent. It is walking distance to the a mini mart via a beautiful small neighbourhood street.

10/10

Exceptional

02 Jul 2026

Katherine

Beautiful apartments and lovely staff, welcoming but not intrusive and the apartments had everything we needed for a very comfortable stay. There is currently construction around the hotel which might be a bit noisy if you were just wanting to relax by the pool all day but couldn’t hear it at all in the room. Grab was always there in less than 5 minutes to go anywhere, and breakfast has a great selection!

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Keith Everett

The hotel met our expectations. Customer service was excellent, we enjoyed the breakfast and the room was clean, spacious and we had a lake view. Check in and check out were a breeze, they held our luggage for us.

Partner

10/10

Exceptional

19 Jun 2026

Jeremy

Super great staff and clean facilities!

Self

10/10

Exceptional

12 Jun 2026

Jason

great sty

10/10

Exceptional

09 Jun 2026

Fe

It's a beautiful place, clean, hospitable people.

Family

8/10

Excellent

25 May 2026

Terence

Front desk staff was great!
Housekeeping staff was great also!
But the kitchen staff was unfriendly and unresponsive. I felt as if I was being ignored. The food presentation was great, but the staff was not.

Business

10/10

Exceptional

25 May 2026

Son

I had a truly wonderful stay at Elegant Suites Westlake. The service was exceptional, with staff who consistently went above and beyond to make my visit comfortable. Breakfast was a highlight, offering a wide variety of delicious choices each morning.

The location is excellent, with beautiful views of West Lake. While there is some construction nearby, it’s part of Hanoi’s rapid growth and didn’t detract from the experience. The swimming pool looked inviting, even though I didn’t have the chance to use it this time.

Overall, Elegant Suites Westlake provided a memorable experience, and I look forward to returning on my next trip to Hanoi.

Family

10/10

Exceptional

20 May 2026

david

Very nice hotel

Self

8/10

Excellent

19 May 2026

Anne

Everything about this hotel was exceptional. Surrounding the hotel there is quite a bit of construction

Friends

10/10

Exceptional

08 May 2026

Catherine

This was a lovely relatively new property away from the hustle and bustle of old town. Rooms were very spacious and clean. Amenities were great with pool, spa and masssge facilities on site. Staff were very helpful and restaurant on site was good and reasonably priced. Only criticism was the taps in the bathroom, as each turned in a different direction which had obviously caused problems with previous guests which had led to some damage of the fittings. The hot tap needs to be refitted as in thinking you were turning in off, you were actually turning it on fuller and due to the very high temperature it could lead to a scald. Nevertheless, overall this was a really good stay. A lot of building construction around the hotel but lovely views from within over the city. Would def stay here again.

Partner

10/10

Exceptional

06 May 2026

Glenn

staff was so nice

Partner

10/10

Exceptional

25 Apr 2026

Phillip

Friendly staff, clean room, great breakfast

Business

10/10

Exceptional

24 Apr 2026

Kevin

Will return next visit. Earned 5 starts from my experienced

Family

10/10

Exceptional

22 Apr 2026

Raman

Very spacious and clean rooms. Breakfast is amazing. View of the lake is breathtaking. Staff very helpful and courteous.

Friends_and_family Family

10/10

Exceptional

21 Apr 2026

Lorenzo

Staff was very friendly and helpful.

10/10

Exceptional

20 Apr 2026

George Mhar

Family friendly accommodation the room was wide spacious,clean staff was helpful you can do your laundry

Partner

10/10

Exceptional

19 Apr 2026

Stanislavs

Great place, staying here for fourth time, definitely our home away from home in Vietnam

Partner

10/10

Exceptional

18 Apr 2026

Stanislavs

Great place, literally your home away from home. Recommended

Partner

8/10

Excellent

15 Apr 2026

Megan

The only real downside is that they were doing construction on the floor I was on. I only heard it between 2-4pm when I was in my room, but it sounded like concrete being jack hammered.
The buffet breakfast was just ok, compared with my other Hanoi experiences.

Self

10/10

Exceptional

08 Apr 2026

anil

Excellent staff, swimming pool and Spa, very good breakfast, great location.

Self

10/10

Exceptional

08 Apr 2026

Phuong

The suites was larger and than I had expected. The gym was fantastic and the staff were great!!!

Family

10/10

Exceptional

07 Apr 2026

Stanislavs

Really good room and service, staying here for the second time, will come again

Partner

10/10

Exceptional

07 Apr 2026

Sheyne

I really enjoyed my stay here, located a short walk from the Ho Tay and surrounded by lots of trendy cafes and restaurants. The staff are professional and helpful. I booked a premium appointment, the room is spacious and the bed is comfortable. The balcony is great for relaxing and looking over the city at the end of day. The washer/dryer combo is convenient. The hotel grounds and my room were clean.

Self

2/10

Poor

02 Apr 2026

cuong

Dirt roads up to the hotel. Hotel next to unattractive neighborhood. Booked for 4 nights, but stayed only for one night because the hotel had a strong chlorine detergent smell throughout the hotel room. Left first thing in the morning.

Self

10/10

Exceptional

29 Mar 2026

Avelina Guevarra San

Family friendly, clean room and everything you need to cook is available in the kitchen including a combo of washing and dryer machine. Staff very accommodating specially Jess, Patrick, Adam, Nina, housekeeping, Huong and Van from the spa the best all around spa massage and treatments. The buffet, good quality and several choices. Even though is few minutes away from the crowd and market places, I’ll definitely stay here again and absolutely recommend it. Everything I expected in a beautiful, clean, friendly/hospitable environment, very knowledgeable and their professionalism is definitely commended. Loved it, 5+ stars

Family

10/10

Exceptional

28 Mar 2026

Paul

Fantastic stay here, service, amenities and location all excellent. Major construction work around the hotel but did not experience any disruption.
Had a slight issue with the first room we checked in to but was dealt with swiftly and professionally. Patrick was extremely helpful throughout our stay and would like to thank him and his colleagues for making our stay very pleasant.

Partner

10/10

Exceptional

27 Mar 2026

Monica

It was a fantastic stay. Staff were so friendly especially Patrick. The breakfast had a lot of choice and again staff went out of their way to accommodate. The pool was not working which was very disappointing, as after spending 5 weeks travelling this was to be our rest hotel. However, they gave us a complementary head and back massage. Other than that we had a lovely stay.

10/10

Exceptional

19 Mar 2026

Kemi

Clean room, great quality service & the food at the restaurant was unreal

Partner

10/10

Exceptional

18 Mar 2026

Bartley

We arrived late at night & were greeted by Adam, who was working the desk. He was so helpful, when I wasn't thrilled with the view from our room. I had requested garden view, & their order was for lake. He worked hard to move us & we got a view of both.
The room was huge & very clean. The restaurant was very good. I also went to the spa which was very enjoyable. I sat in the garden for a while, reading.
Sadly the pool was being repaired, but it wasn'treally warm enough in my books for a swim.
There is construction going on around the area, but Hanoi is noisy, so it didn't really bother us. And the room was sound-proof.
The hotel arranged for our drive to & from the airport, which was good.
Adam made our stay that much better. Very polite & always smiling.
This is a beautiful, privately-owned hotel close to everything.

10/10

Exceptional

18 Mar 2026

Tracy

Great aparthotel in good location close to nice restaurants, shops and bars.
Room really spacious, massage best I have ever had anywhere in the world. Staff really attentive and super helpful in reception and restaurant.
Only disappointed with pool being closed for re-grouting and was not made aware of this until we arrived.
I would definitely stay there again if I went back to Vietnam.

Partner

10/10

Exceptional

07 Mar 2026

George

Even better than expected! Great room and excellent staff. Wonderful location.

Partner

10/10

Exceptional

03 Mar 2026

Hao Anh

Good property and place to stay

10/10

Exceptional

12 Feb 2026

Matthew

Our room was spotless and done everyday. The whole hotel was clean and well maintained. All of the staff was amazing. The breakfast in the restaurant was one of the best we’ve ever had and we appreciated being able to have guests (our kids) join us. The restaurant staff - from servers to the chef’s all did a great job. I wish I had individual names to give. And the reception staff - Giang, Nam, Dat, and the others were always friendly and helpful. Next time we
Come to Hanoi (to visit our kids) we will definitely choose Elegant Suites Westland.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

daniel

very clean and staff is very polite

Business

8/10

Excellent

03 Feb 2026

Yong Min

Everything good.

Business Self

10/10

Exceptional

02 Feb 2026

HYOMIN

객실이 깨끗하고 직원분이 아주 친절합니다!

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Arun

Spacious room, very comfortable bed. Excellent breakfast, very courteous staff

Leisure Family

2/10

Poor

03 Jan 2026

mukangandu

I booked a 2 bedroom apartment for a family of 4,but when we got there we were charged extra for the kids which did not make sense to me because we did not exceed the number of the room capacity. No proper explanation was given,we only paid because it was late kids were tired we just wanted to check in and rest.

Business_and_leisure Family

10/10

Exceptional

02 Jan 2026

James

I have stayed at Elegant Suites for many years now and if anything it continues to improve. The facilities including restaurant, gym, swimming pool and spa are uniformly excellent. The gardens are beautiful and Jenny and all of the staff cannot do enough to assist with any query or request. Obviously there is a lot of construction work presently underway in the local area but Elegant Suites is an Oasis from all all of that and once inside the complex you would hardly know. I would not stay anywhere else in Hanoi and unreservedly recommend. James Collins

Business_and_leisure Partner

10/10

Exceptional

01 Jan 2026

Myrla

Gorgeous and spacious room! If you’re looking for a long stay, it has a kitchen, two full bathrooms, dining room, kitchen, washer, balcony! Wow. The breakfast was Amazing as well. Highly recommend if you’re coming to Hanoi and don’t want to stay in the city, close enough to get a grab taxi and super affordable.

Partner

10/10

Exceptional

31 Dec 2025

Lithesh

The staff were extremely helpful and accommodating. The room itself was very clean and well maintained with adequate ammenties.

Leisure Family

10/10

Exceptional

28 Dec 2025

Jaesun Kim Carl

Very nice place to stay. Well looked after by Adam.

Leisure Family

8/10

Excellent

24 Dec 2025

Stefan

Comfortable rooms. Large living room and kitchen and 2 nice bathrooms. Friendly and helpful front desk staff

Leisure Family

10/10

Exceptional

22 Dec 2025

Yusuf

I had a very nice stay at Elegant Suites Westlake.
It’s a clean , well maintenance hotel with impressive breakfast.
Kevin, Adam and all the rest of the staff were friendly, helpful and professional.
I highly recommend this hotel to anyone who wants to stay in Westlake area in Hanoi.

Leisure Self

10/10

Exceptional

04 Dec 2025

Emma

Clean room, great staff, lovely room and spacious. Not too far from the old town and easy to get to from the airport. Will defiantly want to stay again. GREAT morning breakfast too!

Friends_and_family Family

2/10

Poor

29 Nov 2025

SARA

Even though the hotel knew that a planned very noisy renovation was in progress our room was booked without any mention whatsoever of this. Our few days were totally ruined and having the staff just say sorry and not really do anything about it was eventually infuriating.
Another complaint is that we had paid extra for a \"garden view\" but found we were on the wrong side of the hotel and were in fact next to a huge and active building site.
The drilling and hammering in the hotel was nothing to do with this. An added extra though!
On arrival in our room we were annoyed to hear loud drilling and hammering. There was no possibility of relaxing or sleeping.
We immediately asked to move and were promptly moved to another room which seemed quiet, but we later realized that was because the works had finished for the day.
I made the point that this hotel was chosen in the hope that it would be a quiet place for my husband to relax and sleep during the day as he had been travelling for four days. Long flights with attendant checking in, baggage etc etc. Across time zones from GMT -4 to GMT +7 with only a few hours break. Obviously exhausting.

The next morning we were woken with loud drilling and banging which persisted during the day, no chance of sleep so we went out.
Having only booked in for two complete days of peace it was very awkward to find another hotel with basically no notice.

Leisure Partner

10/10

Exceptional

25 Nov 2025

KARINA

Fabulous hotel with amazing staff and facilities.
Although this hotel is about 2km from the old quarter don’t let this put you off! Download the grab app and use taxis. We moved here after a very bad experience with a hotel in the old quarter and we are so pleased we did.
From the size of the room to the amazing staff ( and breakfast Choices) you won’t be disappointed staying here.
By Westlake, there are wonderful restaurants, views and beauty spas walking distance from the hotel.
Particular praise to the reception staff and Truc Quynh in the restaurant who made us feel like VIPS.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Quoc-Anh

Clean room, nice premise and good breakfast

Partner

10/10

Exceptional

12 Nov 2025

Rebecca

Everything was fantastic the staff are amazing and the hotel is beautiful

Leisure Partner

10/10

Exceptional

31 Oct 2025

Lloyd H

Room was clean and staff great. Adam was very helpful and friendly. Helped us with bookings, taxi, …

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Samuel

My stay at Elegant Suites was great. Only stayed one night but the service I received was exceptional. The staff helped with a very late check in.
Special mention to Adam for the local knowledge and helping me with my taxi transfer between hotels. Will stay again.

10/10

Exceptional

27 Oct 2025

Daniel

Great Place to Stay, Great Staff

Leisure Partner

10/10

Exceptional

26 Oct 2025

Helen

We used the gym and the pool and ate at the breakfast buffet. Our three bedroom apartment was on the 8th floor, overlooking the beautiful full size pool and landscaping, with views of the lake in the distance. We made a pot of tea and sat on the balcony most mornings. It was just lovely. The dining table was full size with seating for six. We had plenty of room to play board games. There is a TV in the living room, but not in the bedrooms.

The location is great, although there is massive construction going on across the street. We did not hear any construction noise in the apartment.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Jesse

Helpful staff spacious rooms

Leisure

10/10

Exceptional

29 Sep 2025

Aljermaine

Very friendly and responsive staff.

Very good food and nice gym.

Rooms felt outdated and some areas weren’t air conditioned.

Leisure Family

10/10

Exceptional

28 Sep 2025

Michael

Yes restaurants near

Leisure Self

10/10

Exceptional

26 Sep 2025

Tee

Very friendly staff, great customer service

Leisure Family

10/10

Exceptional

14 Sep 2025

Megan

My home away from home

I have been staying here for almost 10 years on my trips to Hanoi. The recent renovations are very nice!

Business

8/10

Excellent

01 Sep 2025

ALEX

everything is good for 4 star

Business Self

10/10

Exceptional

12 Aug 2025

Thalia

A beautiful hotel with all the extras and fantastic staff. Highly recommended

Leisure Partner

10/10

Exceptional

11 Aug 2025

Sheldon

I enjoyed the surroundings and the proximity to the gym, dining area and lobby

Leisure Self

10/10

Exceptional

10 Aug 2025

Brian

Beautiful property, a nice gym and pool, the food was delicious and such an amazing spread on the buffet, and the staff were all top notch!! I recommend staying here, and there’s plenty of English if that’s your first language

Leisure Friends

10/10

Exceptional

08 Aug 2025

Ryan

Great stay with the family. Rooms were spacious and clean. Staff were incredibly friendly and helpful.

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Thomas

Check In Good, Staff friendly, Room is big and clean. Breakfast is good, Housekeeping is really good. Location is also good. Only issue is upper-level construction that starts at 9AM.

Self

10/10

Exceptional

18 Jul 2025

Jeanne

Great place. Large rooms and beautiful facilities.

10/10

Exceptional

04 Jul 2025

Graham

A classy 5 star hotel with everything you could want available..fantastic huge room with nice kitchen and great view...fabulous swimming pool gym and sauna. Staff eager to assist and amazing breakfast buffet.. Jenny was most helpful . Ideal for families with children and couples like us.

Leisure Partner

10/10

Exceptional

11 Jun 2025

Jeanne

Fantastic location. Outside of the old town with its own vibe. Great restaurants, lovely area to walk but a quick ride to the old quarter. Beautiful large rooms and apartments with a fantastic pool. Staff is amazing and very attentive. Great breakfast.

Leisure Partner

10/10

Exceptional

03 Jun 2025

Jeanne

Beautiful spacious apartment in a great area.

Leisure Partner

10/10

Exceptional

03 May 2025

Micah

Property was nice and kept up!

Leisure Family

8/10

Excellent

24 Apr 2025

Robert

Massages were incredible!!!

Leisure Family

10/10

Exceptional

19 Apr 2025

Adrian

Great customer service and awesome breakfast buffet. Amenities were great and staff was exceptional.

10/10

Exceptional

13 Apr 2025

Verified traveler

Excellent

Excellent

Business

10/10

Exceptional

06 Apr 2025

Michael

This property is my favorite and Hanoi

Self

10/10

Exceptional

25 Mar 2025

Jennifer

We stayed here for one night on our way home. The staff was exceptional, very helpful and made sure we had everything we needed to get to the airport early the next morning. Including coffee to go!

Leisure Family

10/10

Exceptional

22 Mar 2025

Raman

Terrific Stay in Hanoi

We had a wonderful stay at Elegant Suites. The room was excellent with an incredible view of the lake. We had 2 bedrooms, 2 bathrooms and a small kitchen. Breakfast was great. Staff was amazing.

Business

10/10

Exceptional

23 Feb 2025

nicole

Amazing! Clean and comfortable room, delicious breakfast, accommodating staff! Would absolutely return to this hotel.

Leisure Partner

10/10

Exceptional

23 Feb 2025

David

I appreciate the services here. Staff were very helpful.

Friends

10/10

Exceptional

13 Feb 2025

Sheetal

We recently had the pleasure of staying at Elegant Suites Westlake for three days, and it was an absolutely wonderful experience. From the moment we arrived, check-in was a breeze, with the staff warmly welcoming us and ensuring everything was seamless.

The room was impeccable—beautifully designed, spotlessly clean, and incredibly spacious. The bathroom was equally impressive, offering ample space and modern amenities. But the highlight of our stay was the magnificent bed—so plush and comfortable that it felt like sleeping on a cloud. After long days of exploring Hanoi, coming back to such a cozy and inviting space truly felt like home.

The location near West Lake provided a peaceful retreat away from the city's hustle, yet it was still conveniently close to key attractions. The hospitality was top-notch, making our stay all the more memorable.

We highly recommend Elegant Suites Westlake to anyone visiting Hanoi. It’s a perfect blend of luxury, comfort, and warm hospitality!

Leisure Partner

10/10

Exceptional

08 Feb 2025

Randall

To the management staff of the Elegant Suites Westlake,
Our 2 night‘s stay of January 31, 2025 and February 2, 2025 was most enjoyable. It was the warm reception of the guest Relations receptionist, Mr. Thanh that really made the 4 of us feel so very welcomed that made the hotel most inviting. It was truly a five star welcoming which we were all very impressed about through his thorough communications and professionalism as he walked us through the hotel and room briefings. He was also very committed to making our stay a 5 star experience which he succeeded in doing.
The hotel gym was of the best I’ve had workouts at in a hotel.
We would also like to recognize Jeny Tran’s work and follow through in the arranging of our airport, transportation, and transportation to Ha Long Bay. The communications and follow through were beyond expectations.

Leisure Friends

10/10

Exceptional

28 Nov 2024

John

A great place to stay. Lots of room and quiet. Recently renovated. Very clean and cared for.

Business

8/10

Excellent

26 Nov 2024

PRIYADARSI

Very good property with good amenities. Unfortunately there was strange smell in the room. After informing the property manager many times, the problem was still there.

Leisure Family

10/10

Exceptional

15 Nov 2024

Sanjay

Very clean and modern apartments. Everything is provided for. The pool, breakfast, front desk all excellent. We loved the spa massages. Very good therapists. Great to be away from the hustle and bustle but easy to get grab to go to old quarter.
Overall a lovely stay

10/10

Exceptional

15 Nov 2024

Zachary

I always enjoy my time at Elegant Suites Westlake. It is conveniently located. It is not too far from the old quarter and it is easy to get to the airport. It is far enough from the main roads that it is peaceful and much quieter than anywhere else l've stayed in the city. I enjoy the pool, gym and spa. They are never too busy so you can go at your convenience. The breakfast buffet is consistent every day with a few rotations that keep it fresh. There are good views across the lake or of the city, depending on which room you have. The staff has always been very helpful and attentive.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Bal

We had a lovely stay. Excellent staff; professional and very helpful.

Leisure Family

10/10

Exceptional

26 Aug 2024

Stanislavs

Really good place to stay, recommended

Leisure Partner

10/10

Exceptional

07 Jul 2024

Manu

Loved it

Lovely hotel out of the hustle and bustle with just a $4 Aud grab to old town. Massive rooms like being at home. We checked out late and sat around the pool before heading to the train station. Highly recommend

Friends_and_family Family

8/10

Excellent

18 Jun 2024

Diethelm

Elegant indeed. Just a nice experience.

Leisure Self

10/10

Exceptional

09 Apr 2024

Kathlyn

Amazing place!!! Would stay longer next time. Great breakfast with both western and Viet food! Amazing suite facing the lake and pool. Awwww we loved it so much there!! Thank you ☺️

Leisure Family_with_children

8/10

Excellent

13 Feb 2024

Linh

Phòng ốc rộng rãi, sạch sẽ. Phòng có bếp nhưng không có đồ dùng học trợ nấu nướng như dầu ăn, gia vị... Không có đũa dùng mà chỉ toàn dao dĩa. Thế nên nếu ở lâu chắc khách phải chủ động mua đồ để nấu nướng vì chỉ cung cấp nồi xoang, bát đĩa.
Khu vui chơi trẻ em dù trong nhà nhưng mùa đông lạnh không có máy sưởi ấm nên không chơi được.
Nhân viên nhiệt tình, lễ phép là điểm cộng.

Leisure Family_with_children

10/10

Exceptional

03 Feb 2024

Brock

Awesome property

Business Self

10/10

Exceptional

02 Jan 2024

Lisa

Tay Ho is a great neighborhood. Close to the airport and lots of great little bars and restaurants (Vietnamese and other global treats). The staff at Elegant Suites were professional, kind and helpful. We will definitely return when we head back to Hanoi.

Leisure Family

8/10

Excellent

12 Dec 2023

vishal

4 star feelings

The hotel room was quite big and was comfortable but honestly we didn't feel 5 star ambience and the pool was also very cold ; the breakfast didn't had vegan options

Friends_and_family Family

10/10

Exceptional

03 Dec 2023

Nada

loved the room and the staff

Loved everything about this hotel, the room was perfect, very spacious with a view on the lake. we also had a spacious jaccuzi in the unit (!) and a washing machine. The staff were very helpful. They took their time to explain the city map/landmark and helped us make the best out of our trip

Friends_and_family Friends

10/10

Exceptional

29 Nov 2023

Bruce

Excellent

10/10

Exceptional

26 Nov 2023

Brock

Great property and staff

Business Self