Name: Extended Stay America Frederick Westview Dr
Address: 5240 Westview Dr, Frederick, 21703, US

10/10

Exceptional

06 Jun 2026

Marvin

The staff are very friendly and professional. The facility is is well maintained! I will continue to stay here for my work.

Self

2/10

Poor

27 May 2026

Terry

I went into the lobby and had to bang on the counter to get someone's attention, only to be told that the room was not available. I was told I could get another room at an increased price. The lobby also had a terrible smell, and the elevator had an \"Out of Order\" sign. I told the attendant that I wanted to cancel the stay but was told she couldn't do that. I spent about one and one half hours on the Hotels.com app working my way through AI, one person and then a manager answering the same questions over and over before I was able to get the stay cancelled.

Partner

2/10

Poor

27 May 2026

Gythrie

This was one of the worst experiences I’ve had. Walking into the hotel it smelled terrible. Upon checking in I was told the elevator wasn’t working. This was a big inconvenience since I was traveling with children and we had to carry all of our bags up. The room smelled like cat pee. I had to find a Walmart to purchase cleaning supplies. All the lamps didn’t work and it was only one outlet in the room .I would not recommend stay at this location!!!!!

Family_with_children

2/10

Poor

24 May 2026

Ruben

My stay at this hotel was absolutely horrendous. From the moment we walked in, the entire place smelled like wet cat and urine soaked into the carpet. Things only got worse from there.

The elevator was broken, so we had to carry all of our luggage up the stairs ourselves. When we finally got to the room, it was filthy. There were holes in the bed sheets, crumbs all over the floor, and even a hole in the toilet seat. We found hair in the bed and crayon markings on lamp covers. To make matters worse, both the hallway leading to the room and the room itself smelled strongly of urine.

I went downstairs to complain and request another room, but the staff told me there was “nothing they could do” and that no other rooms were available. There was no effort made to fix the situation or accommodate us in any way.

I would not recommend this hotel to anyone. This was by far one of the worst hotel experiences I’ve ever had.

Family_with_children

2/10

Poor

23 May 2026

Joe

I never leave bad reviews but this place was pretty rock bottom. From all the broken glass in the parking lot, the front desk attendant who reeked of body odor and acted like I was bothering her by checking in, to the room that smelled of mildew and dead bugs in the bed, the refrigerator that was so loud we couldn’t hear the tv. If I could leave zero stars I would. The worst I have probably ever stayed in. Oh and the elevator was out as well which is a mechanical issue, but just added to all the other issues with this place.

Partner

2/10

Poor

04 May 2026

Darrel

Property was not clean. It smelled terrible grease on the walls and the floor floors hadn’t been cleaned. This is not a nice place.

Self

6/10

Pleasant

25 Apr 2026

Tamara

Outdated but well
Kept

10/10

Exceptional

20 Apr 2026

Carolyn

Clean and comfortable

Partner

2/10

Poor

19 Apr 2026

Tatum

Smelled like cigarettes, not a place to stay if you want to relax. I checked in, the elevator wasn’t working so I walked through the stairwell which smelled like urine and cigarettes before getting to my room. It seemed more like a poorly maintained apartment building than a hotel. Bed was extremely uncomfortable and there were loud arguments going on throughout multiple surrounding rooms. I actually left without checking out because i

2/10

Poor

13 Apr 2026

Ricky

Elevators broken and mist doors inoperable. Refrigerators are out dated and doors open in the wrong direction to easily access.

2/10

Poor

11 Apr 2026

Dana

Breakfast is only coffee & nutra grain bar.. there is no real breakfast here. Alarms sound on door before you can even get your suitcase in.. and there are people sleeping in cars outside in their parking lot.....

Friends_and_family Friends

2/10

Poor

01 Apr 2026

Jeremy

Roaches, Roaches, Roaches.
Do not stay here. The rooms are dirty. I arrived with no shower curtain, half a roll of toilet paper, the room smelled musty.

I woke up at 1am and found the kitchen full of roaches. Hotel offered another room but if roaches are in one room, they are in the hotel. They’re huge roaches. Manager Would not refund money either. Terrible service and disgusting hotel.

6/10

Pleasant

23 Mar 2026

Jasmine

Good qater pressure, towels amd comfortable bed but the place is very run down

2/10

Poor

22 Mar 2026

Alecia

The smell of the hotel was absolutely awful. The bathroom had black mold and the ceiling was caving in as there was a leak .
We literally checked in went to our room , seen everything and checked out not even 5 minutes later . We wasted over $100 for a place me and my family couldn’t even stay at.

Family_with_children

10/10

Exceptional

14 Mar 2026

Marvin

Easy parking. Great staff, close to I-270 / I-70 / US15

Self

10/10

Exceptional

13 Mar 2026

Jeff

Excellent!!!!

2/10

Poor

08 Mar 2026

Shane

Units are old and out dated and smell like smoke.

4/10

Poor

20 Feb 2026

Andrew

I visit Frederick often for business and decided to splurge for a \"nicer\" hotel than what I usually pick. Overall, I was surprised with how shabby this property was compared with what I'm used to, especially the lack of amenities and the much higher price point. While room was clean, furniture was all mismatched and looked like it came from a thrift store. Everything sort of worked, at least. I have stayed in about a dozen different hotels around Frederick for the past year and this is by far the lowest-quality experience I've had.

Self

8/10

Excellent

04 Dec 2025

BUZZ

Great staff.

Business Self

10/10

Exceptional

01 Dec 2025

Marvin

Courteous Staff. Great location! Clean and neat!

Business

8/10

Excellent

07 Oct 2025

Marvin

Four Stars

Clean room! Friendly, professional and helpful staff!
Only complaint is too many pets! Dogs barking at all hours!

Business

6/10

Pleasant

07 Oct 2025

Karen

Burners in room didn't work very well. The staff at the desk when we arrived were not welcoming. The woman did not tell us about the breakfast, Internet service, etc. She was not knowledgeable about the property. She also did not understand how to add an additional night to our reservation. She was poorly trained and not the person who should be working at the front desk greeting customers.

Business

4/10

Poor

07 Sep 2025

cynthia

the staff was good but it looks outdated and smells of cig smoke and musty

Business Self

10/10

Exceptional

03 Sep 2025

Antonio

Great places

Business Friends

2/10

Poor

25 Aug 2025

Jeffrey

DONT BOOK THIS PROPERTY!!!!!

Extremely filthy property. Smells of urine. Homeless sleeping outside the property. Seems like a half way residence.

Self

2/10

Poor

24 Aug 2025

Andrea

When we arrived, we were greeted right away. The check in process was easy. We got onto our floor to walk to our room. The ground had a lot of trash on it ans the hallway smelled like cigarette smoke and mildew. We got to our room and it looked clean. After a long car ride, we were looking forward to a nice warm shower. Well, there was not any hot water ans we were not informed when we arrived. So we had to take cold showers. When we woke up, we went down for brekfast and there was only coffee and 1 muffin left. So, we went and got our stuff, checked out (thats when we said there was no hot water and they said they were working on it) and then we went elsewhere for breakfast. This hotel is not for just an overnight stay, more geared towards long term hotel stays. We know to stay clear of this hotel chain for the future.

Leisure Family

6/10

Pleasant

06 Aug 2025

uladzimir

No breakfast, just coffee

2/10

Poor

21 Jul 2025

Patrick

Absolutely disgusting!!

In all my years of travel, I have NEVER encountered any hotel that is as filthy as this one. Too many disgusting reasons to list here but the room actually smelled of urine!!
We brought our things to the room and immediately turned around left. We were so disgusted we didn't even waste anymore time discussing our \"stay\".A refund of my expense would be all that I am asking for. Here are few more disgusting issues.1) Dirty diapers around the sidewalk outside.2) Not sure who they were but there were two women who clearly were not hotel staff loitering around the front door and lobby smoking cigarettes and cursing on their phones.3) Someone had kicked in the door to the refrigerator) Vending machine wouldn't \"vend\". Eleveator smeeled of cigarettes.Please, for the sake of fairness, refund my fees, please, and make sure that this hotel is no longer listed on your website!

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Brandon

Front desk can barley speak English has bad attitude and a lot of homeless people staying there for years at a time with bugs

Friends_and_family Family

2/10

Poor

05 Jul 2025

Hannah

Cigarette smoke everywhere

Everything was relatively acceptable or comfortable, except that there are no smoking signs everywhere and our entire floor and room strongly smelled of cigarette smoke. Never coming here again

Friends_and_family Family

2/10

Poor

28 Jun 2025

Raeshawn

It is suitable for an extended stay on a budget or if you’re down on your luck (which I am). That being said, it is a great value for the cost. There is a kitchen but the bathrooms give me pause so I use flip flops and clean my own toilet when I stay. The staff are okay . You get what you pay for. For this stay, the front desk person was bold in her unprofessionalism- immediately escalating when I asked to have my room switched since it was directly above where the smokers stand . She went straight to 10 with how she wouldn’t do it because the issue was not inside of the room and couldn’t help that people smoke. See? Get what you pay for. When she finally relented- a smidge short of neck rolling, she put me on the other side of the same pavilion (entrance to the lobby). So instead of being left of the smokers, I am now right. I told her I would be writing a negative review for which she replied, “and, you’ll never stay here again”. She was encouraged to behave this way, promised that nothing would happen to her if she did, and tested the idea. She is a foreign laborer at a 2 star hotel but collectively with the support of other women fighting for women, she took her moment to show me who’s boss. When I complained about the slap in the face second room, she told me I could leave. I advised her not to speak but she did, confirming the threat. I’m recording you. Her demeanor changes. Not so fly now.

Business_and_leisure Self

6/10

Pleasant

23 Jun 2025

Karen

My only complaint was breakfast....very littler available. It was much better a few years ago.

Business

10/10

Exceptional

22 Jun 2025

Roma

Had a great time. Shonda at the front desk was amazing and incredibly helpful!!
Thank you

Friends_and_family Friends

8/10

Excellent

18 Jun 2025

Raeshawn

The Front Desk women were very helpful. My room was clean and convenient for entering and exiting the building.

Self

2/10

Poor

17 Jun 2025

Alicia

Wouldn’t recommend

The bathroom shower had no curtain and I didn’t notice till I woke up at 5am to shower for work and couldn’t shower . Had people in the parking lot with a dog till 11pm talking and dog barking .

Business

10/10

Exceptional

21 May 2025

Aaliyah

Great staff! And clean rooms!

Business_and_leisure Partner

8/10

Excellent

20 May 2025

VICTORIA

Dogs should not be allowed in every room.

10/10

Exceptional

16 May 2025

Catherine

Get what u pay for. Nice hotel for the price . A lot of homeless there. Be compassionate. We all need love .

The property is exceptionally clean .
The management respect all . Just there for a couple of days cause my home was having renovations.

4/10

Poor

16 May 2025

daniel

Cheap, not very accessible

The entire place is poorly designed for access and accessibility. From not really having check in loading area, to the doors, to people sitting under the entrance smoking cigarettes, to an over sized luggage cart to having ridiculously narrow halls that the oversize luggage cart doen not fit or turn in. I can't imagine how bad.it would be to try to get a wheelchair into this place.

Business

2/10

Poor

05 May 2025

Darya

Room smell was unbearable

2/10

Poor

05 May 2025

Verified traveler

stay anywhere else

open air drug market. children running around the parking lot unattended all hours of the day and night. paper thin walls, people stampeding around all day and all night. no utensils, plates, bowls, cooking equipment in the kitchenette.

Business

6/10

Pleasant

28 Apr 2025

Robert

RandR stay

The property is in a nice area with lots of good shops and food. Unfortunately the property itself could use some attention to detail like trash around the building and stairways. The elevator was OOC for part of our stay also. The breakfast is minimal, plan to eat out or bring your own supplies.

Friends_and_family Family

8/10

Excellent

27 Apr 2025

Christiana

The staff were very nice and helpful. The only thing I had a problem with was the bed. It is very, very firm so I didn’t sleep very well. Other than that it was a nice stay.

Business_and_leisure Self

6/10

Pleasant

20 Apr 2025

Philip

The hallways stunk like rotten sewage.
Room did not stink tho.

Friends_and_family Family

6/10

Pleasant

13 Apr 2025

John

Pet friendly....Not so much

I booked this location because of it being pet friendly. When I booked the room through the app, there was no indication or field to specify I was bringing a small dog. Upon arrival the person at the reception desk saw our dog and said we didn't make a booking including our dog. At this point I had already paid. For a few seconds I thought we were going to be told we couldn't stay But we had just paid. Then I was told it was a $25 charge offered to stay with our dog. I feel like this was a huge case of bait and switch. The hotel was full of dogs and I wonder if they were greeted the same way. We would have been glad to leave and find another hotel.

Partner

2/10

Poor

28 Mar 2025

Verified traveler

Found a roach in the shower running all over the place that I had to kill. SMH. Would not recommend. Whole place smells not good either smells like body Oder

10/10

Exceptional

03 Dec 2024

David

Good location and nice facility. A super value for the place

Business Self

10/10

Exceptional

01 Dec 2024

David

I needed a full kitchen and this room is perfect..it is very clean and the staff is very friendly and helpful

Business Self

6/10

Pleasant

01 Dec 2024

Carrie

The outside of the property was well-maintained. The hallway had some trash that was never picked up during the entire three days we were there. The room we stayed in on the first floor was average. Definitely could use a deep cleaning and some air freshener.

Leisure Pet

2/10

Poor

30 Nov 2024

Camille

Do not Extend your Stay here

The staff was often missing from the front desk, they did not provide the utensils promised, the refrigerator was old with rust and did not have a working interior light. The only paper products in the room was toilet paper.

Friends_and_family Family

2/10

Poor

16 Nov 2024

Samuel

The passage way was not swept or cleaned two day straight, with leaves and dirt all over the floor, which is indicative of overall facility maintenance. I can't understand how you won't swept or vacuum hallways for two days- saw papers, dirt and leaves on the spot for days.

No-smoking policy unenforced with elevator and hallways smelling of smokes and weed smells.

Leisure Self

10/10

Exceptional

09 Nov 2024

Christopher

Great staff. I’ve stayed at many ESA locations and I love that they have two burner stoves so I don’t have to always eat out.

Business_and_leisure Self

2/10

Poor

27 Oct 2024

Benoit

The entire hotel smells like mould. This is not a clean hotel. I immediately had hives after sitting in their recliner. Slept with my clothes on over the sheets and I'm not a germaphobe in any way. Some guests live there all the time. My neighbors expected compkete silence after 10pm and kept banging on the wall everytime I made the slightest noise. I got a look at them when arrived and they looked like meth heads. Lots of trash folks here. Pay extra and don't stay here. Like ever. Unless you're a trashy person yourself then, by all means, welcome home!!

2/10

Poor

23 Oct 2024

Robert

Room 202 desperately !!!!!! Need a new mattress. Room 202 should have kitchen utensils. Should be able to get hard copy of bill even if booked through Expedia. Not the quality of an IHG hotel brand. Very disappointing

Business Self

4/10

Poor

10 Oct 2024

Charles

Its not a hotel for me that travel anymore. Its like apartment building with everyone living there with there dogs. No carpet on the floors. No rugs.

Leisure

10/10

Exceptional

04 Oct 2024

Xavier

Excellent ambient

Business Self

2/10

Poor

21 Sep 2024

Verified traveler

Walk away.

The moment we walked into this building we should have turned around and walked out. We checked in, our deadbolt on our room door was snapped in half. The stove looked like it was from the 80s. The room smelled of mildew and sweaty socks. We asked for a refund because we did not feel safe and were denied. Do not stay here.

Partner

10/10

Exceptional

19 Sep 2024

Xavier

Muy buena oportunidad

Business Self

10/10

Exceptional

19 Sep 2024

Shannon

Very friendly staff much appreciated of all your hard work

Leisure Pet

8/10

Excellent

15 Aug 2024

Karoi

It was a pleasant room with a good size fridge but had a weird smell in the room

Leisure Self

10/10

Exceptional

04 Aug 2024

Sarah

The staff was awesome!!! The thermostat wasn't working correctly in the room and the general manager came to my room immediately and fixed it. Parking was easy and there were plenty of spots. Shopping is very nearby and so many choices... food, movies, shopping and activities. There is a cracker barrel nearby and also Sam's club with a fuel center. Those things are within a 5-minute drive. I was only there for one night but having the refrigerator and freezer was amazing. Everything was clean. The bed is a little stiff and of course that's not the hotels fault everyone has their own preference. I have back issues sorry thought I would include that thinking it might be helpful. All in all I definitely recommend this hotel. I was traveling alone and I felt safe and very comfortable. Thank you again for the hospitality of the staff.

Leisure Self

4/10

Poor

23 Jun 2024

Arlene

Building is old..ceiling tiles in hall missing…sinks and kitchen are worn out. Left halfway through our stay we were so uncomfortable. Paid for 4 notes and stayed only two. Had an issue and the desk clerk could not understand me (I speak English)

Leisure Family

8/10

Excellent

23 Jun 2024

Marie

Stay was fine they need more selection on their grab and go breakfast, friendly, helpful staff. Dislike the biweekly cleaning of the rooms. I enjoy my stay feel safe

Business Family_with_children

6/10

Pleasant

19 Jun 2024

Steve

Standard accomodation

Leisure Self

10/10

Exceptional

17 Jun 2024

Marie

Nice , friendly staffs

Business_and_leisure Family_with_children

10/10

Exceptional

16 Jun 2024

Abu

Nice and clean,great staff

Leisure Self

10/10

Exceptional

15 Jun 2024

Robert

Everything went very well at checkin

Leisure Self

6/10

Pleasant

01 Jun 2024

Martha

There were some people talking on the hallway and the bedroom didn’t smell clean

Leisure Family

10/10

Exceptional

30 May 2024

Jessica

The one lady at the front desk(she was there most of the afternoons/evenings/nights and she was incredibly kind and helpful. The other front desk staff, I didn’t really get a chance to have a conversation with them, but they were cordial.

Leisure Partner

4/10

Poor

26 May 2024

Carolyn

There are much better hotels in this very lovely part of Frederick. The bed was soft and uncomfortable. Totaly bare floor which was not clean. The A/C was noisy.

Business_and_leisure Self

2/10

Poor

26 May 2024

Bracy

The smell was unpleasant and the towels were dingy and thin. I had to go buy towels and the water pressure was faint in room 216. Kitchen with no dishes and the sheets were extremely thin and felt disgusting. This hotel has declined tremendously compared to my stay in 2018. Never again….:the hallways smelled like curry.

Leisure Family

4/10

Poor

09 May 2024

Christine

Wouldn't stay there again.

Lobby, halls and bedroom seemed pretty clean. A little dusty under the bed and on furniture surfaces and headboard. The bathroom was just sad. The shower was just a basic open shell with a rod and shower curtain and the accessible component was a slotted wooden drop-down bench. I'd expect that at a campground not a hotel. My friend and I decided we didn't want to use the shower and would wait to get home. The really bad defect was the 1\" by 3\" rusty and dirty stain on the floor in the back corner under the sink. There was a card stating that you could get a \"comfort package?\" with dishes, cups, dishcloth and dish soap but you had to ask for it. We didn't need all that for our stay but they could have put, at least, some plastic drinking cups individually wrapped for us to use for our drinks and also water to take pills or brush our teeth.

Friends_and_family Friends

8/10

Excellent

08 May 2024

LIVIA

The room was very spacious. Kitchenette needs a lit bit of updating. Overall, very convenient and a lot of restaurants and shops in the area.

Leisure Pet

6/10

Pleasant

05 May 2024

Lois

The property needs more staff. The front desk was often under staffed or no one was there.

Leisure Pet

2/10

Poor

02 May 2024

Khurram

Shower was not good at all you have to begging for water to Shower

Business Self

8/10

Excellent

29 Apr 2024

Joseph

Great place

Business_and_leisure

2/10

Poor

19 Apr 2024

Charles

Not so good

Self

4/10

Poor

13 Apr 2024

Emily

The room itself smelled like cat urine strongly. The bathroom did smell clean however there was clump of hair on the cutrain and more on the small shelf for soap. It also looked as though the tables by the bed were not wiped as they had something spilled on them that we were able to wipe up.

Leisure Partner

2/10

Poor

05 Apr 2024

David

We asked for help to change our reservations and were given wrong information at the desk, resulting in being charged for an extra night we did not stay there. We tried to negotiate, but the hotel refused to return our money even tho we explained we were following the direction given to us from the front desk. It was horrible!

Business Family_with_children

10/10

Exceptional

02 Apr 2024

Jianna

100/10!!!

The absolute best hotel in Frederick currently!!! Sidiqi and Sushma are the best hotel management I’ve ever come across! Please don’t hestitate to bring your family and book this hotel! Bobby the maintenance man and the cleaning staff go above and beyond! Such an amazing place to stay with excellent staff

Friends_and_family Family

2/10

Poor

17 Feb 2024

Matt

Entire hotel smells like mold and cigarettes. Stains all over the counters and fridge. Hotel front desk is rarely there and when they are they seem annoyed by you. Stay elsewhere

Business Self

2/10

Poor

06 Jan 2024

Umesh Babu

Bad Smell

Business Family

2/10

Poor

30 Dec 2023

Daniel

The room and hallways had a terrible smell to them. The shower didnt work, and breakfast options were non exisitent. Needless to say first and last time at this property

Business Self

10/10

Exceptional

29 Dec 2023

John

Friendly staff

Business_and_leisure Pet

10/10

Exceptional

19 Dec 2023

John

Perfect

10/10

Exceptional

18 Dec 2023

John

Very Accommodating and Friendly

10/10

Exceptional

18 Dec 2023

John

Great place to stay

10/10

Exceptional

18 Dec 2023

John

The staff here is amazing and they do a great job makimg you frel right at home.

Business_and_leisure Partner

6/10

Pleasant

09 Dec 2023

Mike

Rooms did not reflect photos online, needs updated, tub curtain rod bent and not attached fully, Formica countertop peeling. Grab bag breakfast poor

Leisure Family

4/10

Poor

08 Dec 2023

nishant

Dirty and sticky floor. No carpet. Room and bathroom were clean otherwise

8/10

Excellent

25 Nov 2023

christopher

Room was very clean

Leisure

2/10

Poor

25 Nov 2023

devin

My room smell like piss and the lobby smells like curry.

2/10

Poor

23 Nov 2023

Ayana

I experienced discrimination from the staff at the desk and from a guest in the lobby. I will never recommend anyone to stay there

2/10

Poor

17 Nov 2023

Elisa

Staff was horrible I booked 3 rooms and we were all disappointed we spent most of the time at the Residents Inn across the way! Property Management needs to spend more time there! Needless to say that we will never go back there! And we travel a lot ..

Leisure Family

6/10

Pleasant

29 Oct 2023

Verified traveler

Awful room

These rooms were awful. I will attach pictures. Room was dirty. The towel picture was how dirty the floor was outside the shower after the towel was on the floor after one shower. It is an extended stay but also rents daily I think they should be separating the extended stay and the normal stays. The whole entire bustling smelled so bad. The safe didn’t communicate well. We had a lot of things wrong in our room

Exhaust fan not working
Sink leaked
Tub leaked
The thermostats on the wall was broken but the thermostats on the AC said not to control it from there
The paint was chipping from the ceiling
Sheets dirty
Floor dirty
The TV was at eye level and hard to watch from the bed
Condensation from the shower because the exhaust fan didn’t work actually created a water puddle on the floor

There was no positives to this stay and way over priced. Do not like the pictures make you think they are good because it’s not.

Partner

2/10

Poor

21 Oct 2023

Jordan

Go elsewhere.

I would not recommend staying here. The room itself was sad. Light fixtures were in disarray. No USB chargers. Front desk didn't have any spare USB blocks. The AC rattled when it was on. No ice machine. Vending machine was wonky. Two plastic cups were in the bathroom. At checkout the manager hardly paid attention until I told him I wanted to check out. Could not wait to get out of there.

Self

6/10

Pleasant

15 Oct 2023

George F

We asked for a printout for our stay but never received one.
We also asked for a map that would show their location on the map. They were not able to identify where they were on the map.

Leisure Family

4/10

Poor

14 Oct 2023

Sharlene

Dated and cleanliness subpar. Floor sticky. I used Clorox wipes to clean it and it was filthy!!
Stale smoke odor in room. Very uncomfortable bed. Drapes old and hooks broken.
Will not stay again.

4/10

Poor

11 Oct 2023

Rachel

Front desk staff was pleasant once she finally acknowledged my presence. She was so involved in her cell phone that she didn’t realize she was at work I suppose.
Mattress in pet friendly room was an air mattress. Old building that needs to be renovated. I’m

2/10

Poor

08 Oct 2023

Stephen

Prices too high for what you get (nothing) When they say breakfast, they mean coffee, instant oatmeal, and granola bars.
It took the one person checking in guest over 20 min to check in the two in front of me(didn’t help that the first customer could not understand a word spoken to her -employees please be able to speak clearly to communicate with your customers and not be frustrated when customer doesn’t understand you.) (also need more than one person to check guest in)
Carpet in front was worn and had ripples in it.the smell in front area and halls was musty and rank. The smell of pot in the parking lot did not make me feel safe.
Room has full fridge , very small microwave, small counter with sink.( not stocked with anything- so no coffee maker, iron, ironing board, hair dryer, utensils, dish ware, pots and pans . I mean nothing!
Icing on the cake was they do not have an ice machine- what hotel doesn’t have an ice machine? Them! ( no ice trays in room to even try to make ice.
It is a basic room that if you want anything you better bring it or go buy it.
Will gladly pay more to get basic amenities hotels normally have , evey hotel ever stayed but here. Definitely lower tier chain. Will never stay here again. Very disappointed in lack of customer service and lack to be helpful.

Leisure Family