Candlewood Suites Frederick by IHG

4/10

Poor

06 Mar 2026

Scott

The manager fails to assume responsibility errors of 3rd party scheduling applications. A 3rd party application failed to provide a confirmation number resulting in the need to find another hotel. Whether this is a rigidity on the manager or the corporate leadership, this is a risk I will not assume in my future travel planning.

Partner

10/10

Exceptional

21 Feb 2026

Charles

Clean room

Partner

2/10

Poor

17 Feb 2026

Rickey

Was lock out my room for a whole night was told by staff the morning manager was the only one with a key my small children lock the doo as I was doing laundry and fell asleep it was a very stressful intense night

Family_with_children

10/10

Exceptional

05 Feb 2026

Jimmy

Spotless room. Courteous staff

Business

10/10

Exceptional

27 Jan 2026

Charles

Clean rooms

Friends_and_family Family

2/10

Poor

18 Jan 2026

Sharmayne

Walls paper thin, PPLS HOTEL KEY WORKED FOR OUR DOOR ..CAME IN A6 6AM . ELEvATOR BROKE

10/10

Exceptional

15 Dec 2025

Donna

Clean room .

Business_and_leisure Self

10/10

Exceptional

13 Dec 2025

Jeannie

The kitchen had everything I needed

Self

6/10

Pleasant

08 Dec 2025

Shakeem

The smell in the hallways was very bad

Leisure Self

10/10

Exceptional

06 Dec 2025

Lauren M

This hotel is part of my favorite chain. I use them whenever I travel, and they never disappoint.

Business

10/10

Exceptional

28 Nov 2025

Lamond

Very helpful

Leisure Family_with_children

8/10

Excellent

23 Nov 2025

Nathaniel J

The first room I wasn’t cleaned. I was escorted to my second room by the front desk attendant

10/10

Exceptional

14 Nov 2025

Pablo

Clean room, friendly and welcoming staff!

10/10

Exceptional

27 Oct 2025

David

I thought everything was great! Pleasantly surprised!

Leisure Partner

10/10

Exceptional

19 Oct 2025

Dawn

Very nicely appointed toom and clean. Quiet area.

Leisure Partner

10/10

Exceptional

18 Oct 2025

Charles

Great remodel,but very noisy upstairs!

Self

10/10

Exceptional

11 Oct 2025

Ken

Staff was great...room and bathroom a little smaller than I expected, but clean.

Business Self

4/10

Poor

01 Oct 2025

Blaine

Room very new and nice. Tiny bathroom for a big spacious room and no safety handles for tub & toilet.
Orbitz and Website said Indoor pool and continental breakfast and pics showed big breakfast display.
However at check-in...NO CONTINENTAL Breakfast, You must pay for Anything! And Pool CLOSED \"for maintenance\" (ALL WEEKEND!). Two main reasons I had selected this hotel -Pool & Breakfast. WILL NOT STAY HERE AGAIN. THEY ALSO TRIED TO CHARGE ME AFTER I HAD ALREADY PAID ON ORBITZ. THIS WAS ALSO THE FIRST TIME IN 20 YEARS I PAID MORE ON ORBITZ THAN WHAT THEY TRIED TO CHARGE ME A SECOND TIME. (Their website said there was NO VACANCY, so I had booked on Orbitz)
**BEWARE** Very shifty and deceptive marketing and hostile employee when I expressed my discontent.

6/10

Pleasant

28 Sep 2025

Jessica

Review

Room was clean but shower had spots on the wall. AC was excellent, room was spacious, bed was very comfortable. Bottom floor/accessible room was very noisy as it was close to the check in desk, ice machine and smokers patio directly outside the window.

Friends_and_family Friends

8/10

Excellent

21 Sep 2025

William

Great hotel for the money, slightly further from the highways than the Marriott compound in town but worth the drive for the value. The rooms are very large, with a full kitchen including a cooktop. Our King room had a recliner as well. The bed was firm; the water pressure was great; the floors were clean hard surfaces so no mystery stains! On the other hand, the pool was out of order.

10/10

Exceptional

13 Sep 2025

Tonya

I am working in Frederick for the next few months and am loving my stay at Candlewood! My suite is nice, comfortable, and perfect for my needs! I have had ZERO issues. As a female staying alone, I feel 100% safe here. The staff are all extremely friendly, welcoming, professional and very accommodating. So far the other guests I have encountered have been kind and quiet. The hotel is in the process of being updated, but if you didn't know work was being done, you'd have no idea. There have been no inconveniences or disturbances from the work going on. This hotel and the people there make having to work far away from home much more tolerable.

Business Self

8/10

Excellent

27 May 2025

Katherine

Our room was new they had just renovated.

Leisure Family_with_children

6/10

Pleasant

13 May 2025

Peggy

Property was under construction.
I wish I had known that before booking!
They didn't even offer me a renovated room!
I will never stay here again!

Leisure Self

10/10

Exceptional

11 May 2025

theresa

Very clean nice rooms

Leisure Family

6/10

Pleasant

06 May 2025

Michelle

Not in the best condition, staff was not very helpful.

Leisure Family

4/10

Poor

28 Apr 2025

Phil

They are remodeling and in the middle of that project, however the room they gave was dirty, smelled bad, tub faucet leaked constantly (we were there for 3 nights) curtains were torn and was just not a pleasant experience. Didnt expect the room to be all remodeled and updated but didnt expect how bad of shape the room they did give is would be.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Michael

Wonderful property and amazing staff. Great place to stay.

Leisure Family

8/10

Excellent

27 Dec 2024

Azya

Good but there was a bug in my room. I figured it was due to the construction but I still let the hotel know.

Partner

4/10

Poor

10 Dec 2024

Vickie

Awesome room set up

There were spider webs in the ceiling corners. The kitchenette floor was dusty. The edges of the floors had dirt Not to mention there were cockroaches that I’m praying we didn’t bring home.the beds are horrible as well killed our backs It’s a shame it wasn’t cleaner because the room has an awesome set up it was nice to have a stove, refrigerator, sink etc. saved money being able to cook in room but had to be careful roaches didn’t get in the food they were accommodating when it came to our dog they made sure our room was near the door and that meant alot to us and we enjoyed the pool

Friends_and_family Family

2/10

Poor

10 Nov 2024

Avrum

A dump.

Leisure Pet

10/10

Exceptional

27 Oct 2024

William

Everything was okay

2/10

Poor

25 Oct 2024

William

Was not made aware that the property was under renovation when booking. Construction debris had come into my room through the windows and was not cleaned up. There were dirty towels in the bathroom, boogers smeared on the bathroom pocket door. The pull-out couch bed had no sheets exposing a stained mattress. The top of the fridge had a layer of filth on it along with what looked like water stains. The tiny pillows on the bed were small throw pillows, not actual bed pillows. The pool had nowhere to sit around it with a disintegrated life preserver. There was other guest smoking on our floor as the whole floor smelled like cigarettes. My kids and I left after the first night when the air conditioner died. Wasn't even worth arguing to get reimbursed for the second night that I had prepaid for, we just wanted to leave. Will never stay there again.

Leisure Family_with_children

6/10

Pleasant

22 Oct 2024

Marc

OK

Facility dated...breakfast marginal

Partner

6/10

Pleasant

06 Oct 2024

Nancy

Hallway and room were dated, but renovations were underway. Staff was pleasant and helpful.

Leisure Partner

2/10

Poor

02 Oct 2024

gwenn

Don’t go there until they are completely remodeled

The room was disgusting. The floor was sticky to walk on the bathroom was dirty. The remote control was taped together. It was horrible. I checked in. Was there for 10 minutes and left. Also, there was construction going on, and there was hammering and banging

Business

2/10

Poor

01 Oct 2024

Kenneth

It was under construction and had a heavy mold odor. Sheets had holes as well as super small pillows.

Friends_and_family Family

4/10

Poor

18 Sep 2024

Maria

I dislike the cleanliness

8/10

Excellent

17 Sep 2024

John

I thought the visit was good. Room was clean. Service was courteous. Signs of construction. Room had large refrid, cooking center, nice desk area. More than required.

8/10

Excellent

10 Sep 2024

JaRon

Like the room bed was to hard though.

Partner

8/10

Excellent

08 Sep 2024

dannia

Hotel combines wirh residence

The service was great and room was safe.
During my night comfort zoom, there was Artification outside across from my window veiw of the parking lot ..
Otherwise .a extremely peaceful stay

Self

10/10

Exceptional

27 Aug 2024

Enid

Decent for the price.

Leisure Self

6/10

Pleasant

27 Aug 2024

Eugene

If a hotel is under construction it should be made aware to the customer

Business

4/10

Poor

10 Aug 2024

Nathaniel

Staff here are very nice. Rooms dirty, doors to bathroom damaged. Appeared kicked in damage., floors filthy. Complimentary breakfast not what the pictures showed. I would have like to be told th hotel was under major construction before booking. A lot of missed or flatout lies while booking this hotel. I will never book through expedia again as this information on the site was really not accurate. I will also never go to this hotel again.

Leisure Family_with_children

6/10

Pleasant

09 Aug 2024

Kathleen

You can smoke!!!

Cheap and dirty but you can smoke

Partner

6/10

Pleasant

05 Aug 2024

Ronald

Renovation taking place

Leisure

2/10

Poor

26 Jul 2024

Vanessa

They’re renovating and hopefully one day it’ll be nice, but it’s currently disgusting and smells bad.
It’s very filthy!

Business_and_leisure Friends

2/10

Poor

24 Jul 2024

Camilla

May be better once construction is done

The hotel is under construction so I was awakened by the contractor installing a heating/ cooling unit outside my room and he was working in the wall connected to my room. I had to use the bathroom in the lobby because my toilet didn’t work and there were dirty dishes in the dishwasher. I think once construction is done it will be wonderful but right now it is not.

Friends_and_family Family

2/10

Poor

06 Jul 2024

LaVon

This place was beyond terrible. The bathroom door was filthy dirty. The walls were partially painted, the tub didn’t drain well, the closet’s door was missing. Please do not go here.

Leisure Family

2/10

Poor

27 Jun 2024

Verified traveler

Not great

Hotel was not great. They are working on updates currently. Common areas, elevator as well as our non smoking room smelled of smoke and mildew.

Friends_and_family Family

8/10

Excellent

27 Jun 2024

Jeffery

Property under outdoor cosmetic construction but this did not affect my rating. The only thing I didn’t care for were the half-sized bed pillows.

Business_and_leisure Family_with_children

2/10

Poor

23 Jun 2024

Kim

Terrible don’t stay there

Checked in at 9ish after being out in the heat (100degrees) for 8 hours went to the room the ac didn’t work thermostat said 80 degrees in the room, comforter had stains on it, and the sheets were old. Told the front desk he said no maintenance or housekeeper on duty so deal with it. We left and went to a different hotel but mainstay wouldn’t give us our money back.

8/10

Excellent

09 Jun 2024

Teresa

We needed s place that allowed dogs. Since this also meant we would be eating several meals in room, having a mini kitchen setup was helpful.

Business_and_leisure Pet

6/10

Pleasant

02 Jun 2024

Douglas

They were doing construction a facelift which was outside my window. The closet door was broke and would not close properly. The sofa/bed sat so low that the coffee table was taller than the couch making it very difficult toget up. Twice i slipped getting into the tub and they had no safety bar to hold on to get in snd out the tub. The full size refrigerator was nice and having the microwave also.i did not use the oven and it had a small dining table which was nice.

Leisure Pet

10/10

Exceptional

28 May 2024

Lee

Great room, hotel is mid renovation though. Breakfast was pretty small. Great workers though.

Business_and_leisure Self

6/10

Pleasant

23 May 2024

Christine de

The property was under renovation on the exterior but the interior was very run down.
It wasn't dirry just as clean as a very run down place can be.

Leisure Partner

8/10

Excellent

19 May 2024

Wendy

Considering some of the neighboring hotels, thid property was properly priced for what it is,with restaurants and shopping within walking distance. Great spot.

Leisure Family

10/10

Exceptional

13 May 2024

Ron

The room was spacious, clean, and comfortable. The staff was pleasant and professional. Couldn’t ask for more.

Business_and_leisure Partner

8/10

Excellent

23 Apr 2024

Danale

The room was great but someone urinated in the elevator. And it wasn’t cleaned until the morning.

Business_and_leisure Partner

4/10

Poor

21 Apr 2024

Sylvain

Place was dirty and the entire floor of my room smelled like smoke. My room smelled of an ozone machine that was recently used. Won’t go back

Business

10/10

Exceptional

15 Apr 2024

Jennifer

I arrived 2 hours early. I checked in with the desk. Since check-in was technically at 3:00, I asked what time I should return? The gentleman at the desk accommodated me immediately! I was so relieved, that I could settle in and rest from a long trip. He was polite, professional and efficient. It was a great experience working with the staff, even on the day of check-out.

Business_and_leisure Partner

10/10

Exceptional

12 Apr 2024

John

My room was nice...large and comfortable. The towels were soft like they were new. Check in was a breeze..

Leisure Self

4/10

Poor

07 Apr 2024

Christian

The staff and service were friendly. However, the room and property were unclean and resulted in our family driving home at bedtime instead of staying for our second night we paid for. The surfaces in the room were visibly uncleaned as we could see markings, residue, and other indications that they were not cleaned from the last guest. When using the hair dryer, it started smoking and almost caught on fire. The bar of soap from the previous guest was still on the bathroom sink; and garbage was still in the garbage when we checked in.

We chose this hotel partly so we could enjoy the pool with our kids. The pool was cold and only had one chair in the entire pool area, besides a few broken chaise lounge chairs in the corner.

The man at the desk did mention that they are about to begin renovations so, if true, that will be necessary and worth it. The overall feel of the place was that it’s not currently being cared for to a standard that would make guests enjoy their stay or want to return.

Leisure Family

8/10

Excellent

05 Apr 2024

Michael

First time at MainStay

Accomadations were good. Nice kitchen are, full size refridgertor, and dishwasher, apartment size stove. Room was nicely laid out and comfortable.

Self

6/10

Pleasant

31 Mar 2024

Susan

Not again

The staff was great, but the physical place is rundown

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Douglas

Booked a handicapped accessible room. While the room was nonsmoking and clean , the room was located on a floor of smoking rooms, leaving the hallways smoky.

Breakfast was sub standard choices.

Friends_and_family Family

10/10

Exceptional

09 Mar 2024

David

Just wonderful and clean

10/10

Exceptional

03 Mar 2024

Mark

Enjoyed my stay

Self

8/10

Excellent

26 Jan 2024

Verified traveler

Location and price!

Staff were all very welcoming, polite, and friendly. The gentlemen who checked us in was kind enough to put us close to the exit with the dog area, as well as close to our family. The room was decently clean, a little dusty though. There were only three pillows provided for a queen bed that were the size of throw pillows?! Location was great, about, about 10 minutes from downtown. We would likely stay there again if the price was right.

Friends_and_family Family

6/10

Pleasant

07 Dec 2023

Doris

I like the suite. Everyone is friendly, but just feel the need for everyone to understand circumstances even if it is a business.

Leisure Self

10/10

Exceptional

19 Nov 2023

Kenneth

All above

Business Pet

8/10

Excellent

12 Nov 2023

Jan

We stayed one night & for the price it was great.

Leisure Partner

10/10

Exceptional

03 Nov 2023

Janet L

The property was clean and quiet. Service was good. Staff was friendly and cooperative.

Business_and_leisure Self

4/10

Poor

24 Oct 2023

Alyssa

Indoor pool was cold as ice and we reserved this room at this hotel so my daughter could swim. I didn't bother asking the staff why their indoor pool was not heated but I am sure that the heater was broken. We did not attempt to swim in the cold pool. I am disappointed we could have gotten a hotel with a pool so my daughter could swim. Most indoor pools are HEATED. I would say if you advertise your property with a pool that you should upkeep the condition. I would consider this false advertising.

Leisure Family_with_children

10/10

Exceptional

20 Oct 2023

Corey

Had hoped for first floor but got third floor. Quiet and clean

Business Pet

4/10

Poor

09 Oct 2023

nakeesha

The outside looks cool the inside was very outdated. The kitchen was missing most of the dishes. The covers had burn holes paint peeling couch was smelly pool was freezing

Leisure Family_with_children

4/10

Poor

07 Oct 2023

TRACY

PHONES AND TV DID NOT WORK. HAD TO RUN UP AND DOWN TO DESK. DESK PERSON TRIED TO HELP NEVER GOT TV WORKING. ROOM WAS RUNDOWN AND DIRTY GLAD IT WAS JUST ONE NIGHT. BATHROOM WAS DIRTY NOT SURE IT HAD BEEN CLEANED. OUTSIDE OF BUILDING LOOKED MUCH BETTER THAN INSIDE. WILL NOT STAY HERE AGAIN. VERY DISAPPOINTING. STAFF AT MAINSTAY DID WHAT THEY COULD. HAD TO STAY IN THAT ROOM BECAUSE NO OTHER ROOM WERE AVAILABLE . TV WAS NEVER FIXED. ROOM ABOVE US WAS VERY VERY LOUD . STAFF WAS NOTIFIED AND THEY TOOK CARE OF IT.

Leisure Friends

10/10

Exceptional

25 Sep 2023

Michael

Great location for business or personal stay. Food & entertainment within easy walking distance.

6/10

Pleasant

23 Sep 2023

stephanie

A little sketchy feeling. Very noisy. A bit dirty in the hallways. Stairways and elevators were very dirty.

Leisure Family

4/10

Poor

16 Aug 2023

Paul

Hotel showing its age and lack of maintenance. Kitchen had almost no supplies and no response when asked to remedy.

Partner

10/10

Exceptional

15 Aug 2023

Mark

Nice Place With A Lot Of Nice Shopping In Area

Came up to visit my brother who actually lives a half hour from this motel. It was a nice trip and very relax. Had a room near the pool, which was very convenient. If I had one small grip it was the remote for the TV was not working very good. Had to press the buttons really hard.

Self

10/10

Exceptional

14 Aug 2023

Verified traveler

It's fine

We have stayed here before, and it's fine. Carpets need cleaning, stairway smelled bad. The toilet in our room had been used and not flushed. The rooms are dated, and need a deep cleaning. It is one of the few pet friendly hotels in the surrounding area. We appreciate that.

Friends_and_family Family

10/10

Exceptional

11 Aug 2023

Gary

Great location

Great location, great rooms

We did t mind the curry smell in hallways, but there’s might

Partner

2/10

Poor

18 Jul 2023

Asmerom

It's very dirty and has bed bug

Leisure Family_with_children

2/10

Poor

27 Jun 2023

philip

It was a scam I arrived and they said I did NOT have a reservation and they did not have any rooms. VERY inconvenient.

Leisure Friends

10/10

Exceptional

22 Jun 2023

LaRhonda

I like the small kitchenette inside the room. Staff was friendly and room was clean.

Business Self

6/10

Pleasant

19 Jun 2023

Tammy

Our room was extremely clean. Even little scent bleach was noticeable. The room was very dated the bathroom cabinets the finish was coming off . The beds gave us back aches bad enough we left 7 am Sunday morning. The pool big disappointment- no chairs to sit around the pool and the area was dirty and the pool had floaters of some kind floating in it. The continental breakfast was the worse ever I’ve seen in my past 3 years of traveling. However super clean and the staff was friendly .

Business_and_leisure Family

4/10

Poor

29 May 2023

Jennifer

Broken bathroom doors. Funny smell in rooms. Cold breakfast.

Leisure Family_with_children

4/10

Poor

24 May 2023

Jennifer

The room was very dirty the walls were filthy the sink had soda spilled stains from being dumped, the floor was sticky . Just the cleaning could of been better

Leisure Family

4/10

Poor

19 May 2023

Verified traveler

We stayed in a handicap accessible room. It said it was a non smoking room but it smelled like cigarette smoke and it had ashtrays. We opened both windows to air out. I don’t think the room has been used in awhile, trash can was dirty, debris on the floor, burnt bedspreads.

Leisure Pet

2/10

Poor

15 May 2023

Christine

The pool was Freezing and had not chairs to sit in. The room did not have a working toilet, and we could not be moved because the hotel was full. No maintenance person available. I had cigarette burns in my bedding. The air conditioner whistled all night. I will never stay here again and will file a former complaint.

Friends_and_family Family

10/10

Exceptional

13 May 2023

Joyce

Very nice place.

Leisure Family

10/10

Exceptional

11 May 2023

Emma

Good stay for an affordable price.

Leisure Friends

6/10

Pleasant

09 May 2023

Lee

Decent at best

The hotel is dated. The furnishing need updating. The pool was nice. The mattress was pretty good not that soft hotel mattress you normally get. The staff was nice. Way to many pets on the premises.

Friends_and_family Family

2/10

Poor

03 May 2023

Sonda

I don't think the bathroom floor was cleaned in a long time and it smelled like urine. The rest of the room also had an awful smell.

Leisure Pet

6/10

Pleasant

27 Apr 2023

Margaret

Good location, and clean bathroom.

Leisure Self

10/10

Exceptional

17 Apr 2023

Michael

Mainstay Suites

Room was clean and bed was comfortable for price we paid.

4/10

Poor

15 Apr 2023

Robin

Front desk staff were helpful and pleasant. The breakfast bar seemed sufficient with coffee, a variety of creams, bread/danish and yoghurt.
The room was relatively clean but with the disrepair no amount of cleaning would make the room presentable. The kitchenette and bathroom cabinets had large sections of pealing laminate. The height of the toilet was below normal and there was rust around the base. I couldnt sit on the couch (maybe a sleep sofa) because it was very dirty . The coating on the pans was chipping and not safe for cooking/eatting. The room key didnt work consistently.
In general, disappointing and recomment people dont waste their $ on a stay here. Not pleasant!.

Self

4/10

Poor

13 Apr 2023

Robert

The room I was in, 215, really needs a deep thorough cleaning. The staff was nice and the place has potential but cleanliness should be increased.

Self

8/10

Excellent

31 Mar 2023

Janel

Ok hotel in need of a renovation.

The hotel was a little outdated and not very clean. The rooms were ok. I guess we didn't expect it to be different based on the price. Staff was very friendly though. Breakfast as adequate. Pool was decent.

Friends_and_family Family

2/10

Poor

23 Mar 2023

Renzo

Very outdated hotel. Not worthy!