Treetops Resort

10/10

Exceptional

28 Jul 2026

james

great

6/10

Pleasant

26 Jul 2026

Robert

Very nice resort. But the beds were not comfortable and were too small. Double beds, not even queen size.

8/10

Excellent

25 Jul 2026

Mark

Needs a revamp but overall decent stay. Some of the furniture in the room felt dingy and grungy

Partner

8/10

Excellent

15 Jul 2026

Angie

Hallways and rooms could use some updating. Beds are very small. Plenty of pools.

Family_with_children

10/10

Exceptional

11 Jul 2026

Prajesh

Great hotel , great location

Family_with_children

8/10

Excellent

11 Jul 2026

Shane

I was disappointed the outside of building was not maintained very well. Especially for the price

Partner

10/10

Exceptional

05 Jul 2026

Chuck

Even if golf isn't your thing, you'll enjoy Treetops Resort. Beautiful vistas, luxurious accommodations, and friendly helpful staff.

Family_with_children

10/10

Exceptional

05 Jul 2026

Arlene

The room is clean.
The staff are readily helpful.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Kristin

Terrible mattress and pillows. Mediocre service upon check in. Toiletries not filled to be able to use. Patio chair ripped and useless with no replacement available

Partner

8/10

Excellent

26 Jun 2026

Deanna

Nice hotel in beautiful area.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Danielle

Staff great room and grounds beautiful

Self

8/10

Excellent

13 Jun 2026

Susan

Tv in room was small for the size of the room.

Friends

4/10

Poor

06 Jun 2026

Brian

Pools were not maintained supposed to be heated and was not. One of the hot tubs was ice cold. One of the outdoor pools were unusable with green water. The indoor outdoor pool was cold and full of pollen. This cement around the pool was all cracked and broken with large chunks missing with rugs over the cracks which I thought was a big hazard. The golf course did look nice but we did not golf. We came more for the pools and to relax. It definitely needed some updates. I didn’t realize from photos online how outdated it was. We were very disappointed.

Family_with_children

6/10

Pleasant

31 May 2026

Elizabeth

Rooms and building are dated and needs painting. Grounds/course looked nice. We did not golf. Impossible to get a hold of staff by phone.

Partner

10/10

Exceptional

04 May 2026

Jennifer

The room was a great size, and though we were there on business, it was the most relaxing trip we've been on in a long time.

Partner

4/10

Poor

13 Apr 2026

Bruce

The location and facility itself was more than acceptable. The lodge is badly in need of maintenance and repair. It rained the night we stayed and we woke up to a flooded bathroom. The dining room was not open.
The receptionist was not personable or accommodating. Questions were answered as if I was bothering her. Not a warm and friendly reception.

Partner

10/10

Exceptional

13 Apr 2026

Magdalena

The rooms are very spacious and offer a kitchenette with a microwave, mini fridge and sink. The ski area is fantastic! The only negative is the outdated pool. The inside part, since it continues to the outside, is very worn down and claustrophobic!

Family_with_children

8/10

Excellent

16 Mar 2026

Michael

We had a great stay, however, we were placed on the bottom floor and there was a lot of noise all throughout the night that made it very hard to sleep. I would never want to a room on the bottom floor again there.

Partner

8/10

Excellent

06 Mar 2026

Lynn A

The spa has not been updated in more than 30 years.was the last time we visited there. Looks like mold on the ceilings and pool areas need major updates. Rooms were pretty clean

Family_with_children

10/10

Exceptional

28 Feb 2026

Ricardo

Accommodations are very clean and comfortable. Very good overall structure.

Family_with_children

10/10

Exceptional

26 Feb 2026

Paul

Great visit. The place has noticeable aging but it didn’t affect our trip. Will definitely be going back. Last note, the staff could do better at emptying garage buckets and assuring property beautification.

10/10

Exceptional

23 Feb 2026

Mike

The staff at the sports bar were fantastic. Both Jamie’s (guy and girl bartenders) Jessica, Amber, Erica, Jazmin, and Danny were wonderful. I’ve been there the last two weekends and they have been wonderful both times. Thanks for the wonderful time.

Friends

10/10

Exceptional

22 Feb 2026

Kimberly

Everything was perfect

6/10

Pleasant

20 Feb 2026

Tad

Out of date rooms and amenities

8/10

Excellent

20 Feb 2026

Amanda

Great location, fun activities!

4/10

Poor

18 Feb 2026

AMBER

Room was ok but only bedding for 4 and we booked 5 people so had to pay for rollaway. Onlyn4 bath towels given. Pool and hot tub frequently overfull of the max number of people allowed. Staff didnt really tell us what was available and we had to look up and ask. Coffee maker down and only 2 things of coffee available in room. Conditioner not refilled and we ran out. Called to fix toilet and it took 1:45 minutes for someone to come up to fix it. No suttle on weekdays which was not mentioned.

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Aimee

Loved the little bar in the lodge they made the best old-fashioned!!!
And having the pool and hot tub outside was fabulous.

10/10

Exceptional

03 Feb 2026

Erica

It was a very nice stay.

10/10

Exceptional

01 Feb 2026

jennifer

We had a great time...we met an amazing young lady in hill top restaurant, her name was Krysten...she was so kind

Partner

10/10

Exceptional

23 Jan 2026

BRITTANY

Our room was great - (we stayed at the lodge) it was huge, loved the outside pool and hot tub, great food on site as well. We will be back!

10/10

Exceptional

21 Jan 2026

Clifford

Had a very enjoyable time

Partner

6/10

Pleasant

01 Jan 2026

Tracy

The hot tubs and spa services were great! Staff very friendly. We went to have a quite relaxing time. Are room was very noisy. Next to stairs, elevator, below ski rental, lobby and to close to outdoor hot tub. Definitely wouldnt recommend this room! Otherwise great place!

Leisure Family

10/10

Exceptional

30 Dec 2025

Megan

The staff was friendly. The room was very big!

Leisure Family_with_children

10/10

Exceptional

28 Dec 2025

Valerie

Celebrated the Holiday’s with family and friends at Treetops Resort. Great times and left feeling like the staff were family as well! So thankful for Ed, Daryl and Brian, their hospitality and kindness was appreciated by all of us! Happy Holidays to the Treetops staff, many blessings to you all!

Leisure Family

4/10

Poor

21 Dec 2025

Charlotte

No outdoor winter pool or sleigh rides as shown on website. Cold & drafty rooms. Cold showers. No security and while staff was nice, they were not educated on what little tech was offered/website/etc. We went to Boyne.

Leisure Family

6/10

Pleasant

07 Dec 2025

Kelsey

The inside hot tub was not very warm. The heated pool was freezing cold. We went there for my son’s 10th birthday so he could swim and he couldn’t even go in the inside/outside “heated” pool because it was colder than our rivers around here.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

Cameron

Perfect

10/10

Exceptional

20 Oct 2025

Sheryl

The room and hallways both smelled great

10/10

Exceptional

19 Oct 2025

candra

Stayed for a conference. Good size rooms. Beautiful fall colors

Business

10/10

Exceptional

11 Oct 2025

Rangarajan

N/A

10/10

Exceptional

11 Oct 2025

Ashley

Very clean

Leisure Family

6/10

Pleasant

09 Oct 2025

Brittany

Inside the lodge was beautiful and seem to be newly renovated! The grounds need some TLC. Upon entering we noticed the curb around the front of the lodge was crubling away...The pool and area around need some serious help. The bottom of the pool and hot tubs were rough, and gross. The area around the pool had broken concrete everywhere. The bed was very uncomfortable- very hard and springy. Overall, it was clean but not worth the price we paid.

Leisure Family

8/10

Excellent

01 Oct 2025

Erik Or Bethany

Great sleep

Beds were clean and comfy

Partner

8/10

Excellent

29 Sep 2025

James

Room was comfortable. Common areas and restaurants are dated and carpet is dirty. Service was excellent.

Partner

8/10

Excellent

26 Sep 2025

Anne Marie

Treetops needs updated!

They placed us in the Inn, it was old and outdated. Room size was awesome, but the toilet was rust stained and the tub had permanent stains on it. The toilet ran also. The first floor had a nice door to walk out side. BUT the people on the second floor above us must have had herds of elephants running around. So loud! Golf was beautiful!

Partner

10/10

Exceptional

09 Sep 2025

Jacqueline

Very pretty area. Variety of dining options. Room was spacious and pools were lovely.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Larry

Everything was great except Expedia put us down for only one night when I requested two nights. Treetops was most accommodating and arranged for the second night without any problems.

8/10

Excellent

30 Jul 2025

Gary

It was a destination stay for our granddaughter's 6th birthday and her siblings. The facilities were kid friendly - indoor and outdoor pools, hot tub and a game room. And with the clientele being golfers, they had the space to themselves. The facilities were clean but there were a few things we noticed that could use a little TLC.

Leisure Family_with_children

6/10

Pleasant

21 Jul 2025

Willow

Nothing special

The walls were very thin and we could hear a lot of banging upstairs, also could hear someone snoring all night.
There was a card by the phone saying someone would replace towels and remake beds over our 3 night stay. We got extra towels and our beds were never remade.
There was a very bad water leak with a large area of soaked carpet in front of the ice machine and it was not fixed for 2 days after we arrived.
There was no breakfast included.
The sidewalk at the entrance had a huge and dangerous hoke in it, just waiting for someone to twist an ankle or trip.
There was no mirror in the room except bathroom and no microwave in the room. For what we paid, it was not worth the money.

Business

10/10

Exceptional

07 Mar 2025

Keith

in need of updating

Leisure Family_with_children

10/10

Exceptional

06 Mar 2025

Erin

Very happy with the cleanliness of our room and the available amenities!

8/10

Excellent

04 Mar 2025

Vincent

Nice Family Ski Trip. Best part was the outdoor hot tub after a day of skiing. Was a little disappointed with the hours that they close during the week at 4pm but still had a great time.

Leisure Family_with_children

2/10

Poor

10 Feb 2025

Esther

I have never written a review in my life, but this was too disappointing not to write about.

We booked two nights to support our Sons' sports competition. We checked in with one of my Sons. The next day, I found out my two other Sons would need a place to stay. I spoke to reservations and then your front desk (Amber), and all she could say was NO.

Can we move to a bigger room to accommodate my Sons?

Can we check out early without being penalized?

Can I talk to a Manager? She said no Manager was available all weekend.

Can you add us to a cancelation list? She said there was a long cancelation list.

Here is an idea - allowing us to check out early and give the room to someone on that waiting list would have provided a positive customer experience for everyone involved, but the answer was also NO.

Extremely disappointed all the way around

4/10

Poor

09 Feb 2025

Danielle

First time back in over ten years. Sad to see the place going downhill- lack of updates and maintenance. Outdoor pool not longer in use as advertised, hot tub green, rooms dated, restaurant cools down-facilities need some attention. Skiing was good but find somewhere else to eat and stay.

8/10

Excellent

02 Feb 2025

Paul

Great experience overall but the check in process was confusing and the hot tub did not work as advertised, nor did the Inn have an outdoor, heated pool - that’s at the Lodge, down the hill. Good place to take a family with young kids, easy access to ski lifts but the area is very small…but this is Michigan…we make the best of what God gave us. The “Legends on the Hill” restaurant was AWESOME - food and service - and a two minute walk from our room.

Leisure Family_with_children

10/10

Exceptional

25 Jan 2025

Roy

The sports bar had a good atmosphere. I was disappointed that I couldn’t get the Lions game in my room.

Leisure Family

4/10

Poor

25 Dec 2024

Verified traveler

Be Aware!

The full beds had bed springs coming through. It was the most uncomfortable stay. AND when booking the website said the slopes were open all day - and that was not true. Friday night they were open until 8 pm - Saturday and Sunday they were only open until 4pm. AND the cross country skiing was not open. And the walk between the two hot tubs was scary deadly - the ground was totally frozen.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Marija

As it is a three-star resort, no high expectations

It is both a location and a beautiful spot. Not too costly, either. Everyone was really nice. Old bathrooms were the only thing we disliked, particularly a bathtub that appeared to be from ancient times. It was not something I wanted to walk barefoot in. Fortunately, whenever my daughter and I go somewhere, we always bring shower shoes. Also, To improve the room's appearance, the glass on the windows and balcony door should be replaced.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Ronda

I did not know there was more than one lodging building which was confusing. We were put in an other building other than the main one. We found it confusing to find our building on the property. It’s a beautiful place and we looked forward to using the hot tub, restaurant and bar but had to drive to other buildings for them.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Lisa

Beautiful room and convenient to the wedding we attended.

Leisure Partner

10/10

Exceptional

28 Sep 2024

Bonnie

Not just a place to lay your head

Very large resort. Have all kinds of bars, restaurants, pools, hot tubs, skiing , golf, tennis and more.

Partner

8/10

Excellent

27 Sep 2024

Gordon and Mary

The room was nice and clean comfortable mattress
The restaurant was convenient but ok food could be better for the price
I had the New York strip sandwich and the meat was not steak

Business

10/10

Exceptional

07 Sep 2024

Edgar

Fantastic service as always

Leisure Family

6/10

Pleasant

31 Jul 2024

Christopher

The staff were great! The room was in very rough shape all around. Dirty, stains in the carpet, bathroom shower needed cleaning, food in the couch. Seemed like a party room. I'd try it again if traveling that way but would let them know I better have a clean room. It was ok and coffee was excellent.

Business_and_leisure Self

4/10

Poor

19 Jun 2024

Megan

Property was largely spread out and confusing to navigate. Preference to stay at the main lodge over inn would have been nice to be given the option instead of finding out upon arrival. the inn is very outdated and small beds but overall clean and ok service. would not reccomend staying at the inn on the property. nothing near what the pictures are posted online.

Business Partner

8/10

Excellent

14 Apr 2024

Michele

Fix the hottub

The outdoor hot tub at the main building was cold and that was our purpose of reserving the hotel.

Partner

10/10

Exceptional

31 Mar 2024

Samuel

Always a good time at TreeTops. Spacious, clean. Quiet, and friendly.

Leisure Family

10/10

Exceptional

24 Feb 2024

Kimberlee

What a beautiful place, we will definitely be back. Cannot recommend it enough.

Leisure Friends

6/10

Pleasant

19 Feb 2024

Jodi

Loved being near enough to outdoors we could see the snow and walk to dinner. Sadly dining lacked the last night of our stay and most foods were gone. Also had incredibly noisy people I reported to security. I later found their children running up and down stairs admitting they didn’t know where their parents were. Shameful and disrespectful. Also the step down into our room was very disguised and I sprained my ankle not seeing it! Probably best to have reflective tape there if the carpet is matched so perfectly it creates an optical illusion.

Leisure Family

10/10

Exceptional

18 Feb 2024

Ryan

Wet nice

10/10

Exceptional

26 Nov 2023

Jason

Great location and friendly staff.

Leisure Partner

10/10

Exceptional

16 Oct 2023

Yukun

Nice environment.

Leisure Family

4/10

Poor

08 Oct 2023

William

We stayed at the building by the tubing hill it is way out dated and in need of repairs siding falling off, lights kept turning off by them selfs , pools were not heated and in need of repairs, games didn't work. Place is a joke won't be back.

Leisure Family_with_children

10/10

Exceptional

08 Sep 2023

Malissa

Treetops

Beautiful area. The Inn was clean and comfortable. Food was a bit expensive.

Partner

10/10

Exceptional

04 Sep 2023

Elizabeth

Too soon to review

Leisure Self

2/10

Poor

04 Sep 2023

Beth

Check in/communication

I called the day before for an early check in, she said she marked us done for an early arrival and that check in at 3 could be a possibility. We arrived at 3 and our rooms weren’t ready. She sent us away and said they would call my cell phone when our rooms were ready….no call, we had to go back and check after 5pm to find they were finally ready.

Friends_and_family Family

6/10

Pleasant

21 Aug 2023

Paula

Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.

Business

6/10

Pleasant

10 Aug 2023

Howard

Not the Treetops I remember

Treetops Inn is very old and not being kept in good shape. One of the chairs on our balcony was broken and the door to the balcony wouldn’t open. It took maintenance an hour and a half to fix the problem.

Partner

10/10

Exceptional

07 Aug 2023

michael

Great place for golf beautiful courses

Leisure

8/10

Excellent

29 Mar 2023

Shawna

Loved the heated outdoor pool.

Leisure Family_with_children

10/10

Exceptional

25 Mar 2023

William

The rooms are always very nice

8/10

Excellent

13 Mar 2023

JOHN

I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.

Business_and_leisure Family

8/10

Excellent

27 Feb 2023

Deanna

Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!

Leisure Partner

2/10

Poor

26 Feb 2023

Tina

Common areas very dirty ! Poor customer service!

Leisure Family

4/10

Poor

20 Feb 2023

Tasha

Room above very loud kids jumping and running till late night

4/10

Poor

14 Feb 2023

Sue

Not ski-in ski-out

Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill.
I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.

Partner

10/10

Exceptional

06 Feb 2023

Linda

The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…

Leisure Family_with_children

8/10

Excellent

19 Jan 2023

?????

Friendly staff

Leisure Family

2/10

Poor

11 Nov 2022

Dorthy

Pools were green, the power went out, due to electrical fire with no emergency plan in place, they aren't offering a refund. The front desk refused 15 minute late checkout after we were promised an hour late checkout previously, and indicated she would get security to remove our belongings by noon, even though we were told 1pm so we weren't packed up by noon (found out at 11:50am, that my late checkout had changed). Had to sit in dark for over 4 hours, pitch black and no heat because generator caught on fire during wind storm and not even blankets were offered and no refund or credit. They charge a resort fee and pools were green this time. Very sad stay we have enjoyed many times and service was horrible this time.

Leisure Family_with_children

8/10

Excellent

18 Oct 2022

KRISTI

Great fall colors

We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season

Friends_and_family Family

6/10

Pleasant

17 Oct 2022

Richard

Ok to stay

Carpet and bedroom outdated mattress hard

8/10

Excellent

17 Oct 2022

Amy

Comfortable and quiet. Lower lodge room a maze to get to. Didn’t appreciate housekeeping knocking on my door at 8 am Sunday morning. Overall gorgeous property and a golfers paradise.

Business Self

8/10

Excellent

16 Sep 2022

Kimberly

Had a very nice stay. Close to relatives who live nearby. It made staying there very handy. Always have enjoyed coming to Gaylord.

Leisure Self

8/10

Excellent

07 Sep 2022

Allen

We stayed in the inn and it was definitely older of the two hotels. But the bed was very comfortable! The pool was nice but the hot tub only had two jets that worked, very upset about that

Partner

10/10

Exceptional

26 Aug 2022

Dan

Great room, great experience

Business Self

10/10

Exceptional

02 Aug 2022

Dan

The room renovations did wonders.

Business

4/10

Poor

27 Jul 2022

Chad

Old and dated

8/10

Excellent

10 Jul 2022

Verified traveler

Not Impressed

Had asked for a room with a nice view - well we looked out the window and saw a large metal box on the ground The bed squeaked. not impressed !

Partner

10/10

Exceptional

09 Jul 2022

Eric

Check in wad quick and friendly. The grounds and golf courses were beautiful. The room was spacious and clean. The beds were very comfortable. We did not golf, use the pool or eat there, so I can’t comment, but we would definitely stay there again.

Leisure Partner

6/10

Pleasant

05 Jul 2022

Christina

Oer hour long checkin you're in a hurry dont here

I made my reservation online and paid in full online, upon check in they did NOT have my reservation so the lady said she would have to make a new one, i was ok with that. What i wasn't ok with is it took over a hour for her to do so, because she took a group of 6 men, a couple before me, plus 2 peoples complaints, wvwn though I had already been there before them. She literally STOPPED doing my reservation/ check in to attend to them. Even though I had expressed my frustration after the group of 6, considering i had 2 children with me she still proceeded to take the next 4 people. Finally I got back in line and refused to have patience anymore seems how my kindness and patience was being taken for granted. All this lady said to me was she hadn't had time to complete my reservation so she has to still do it. I have worked hospitality for 10+ years and never have i seen a hotel staff handle a guest situation like this. No way to live up to the Treetops name.

Friends_and_family Family