Name: Quality Inn Gaylord Area
Address: 137 West St., Gaylord, 49735, US

8/10

Excellent

13 Jul 2026

Malcolm

Convenient location off interstate

Partner

6/10

Pleasant

13 Jul 2026

Brian

The hotel had a weird smell. It was ok for a 1 night's stay. You could definitely tell it was older and needing updates. Very limited breakfast of biscuits and gravy, muffins, waffles and apples.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Alexander

I ll definitely bring a air matteress next time the bed was horrible the room had trash left in it the hallways where not vacuumed at all stairs was dirty

Partner

2/10

Poor

10 Jul 2026

Tamika

Room was not cleaned, checked into a dirty room place smelled like dog piss every where bed was not made up, was sent to best western after we checked in and found the room not cleaned. At midnight traveling with a toddler that was not something I wanted to do.

Family_with_children

6/10

Pleasant

09 Jul 2026

Tracey

Average

Partner

4/10

Poor

09 Jul 2026

Roger

This property needs a serious upgrade, inside and out.
Rooms are dark. Breakfast was just biscuit and gravy.

Partner

6/10

Pleasant

08 Jul 2026

Katie

Smelly room. Water stains on ceiling. Just didn't feel clean. Couldn't wait to get to next hotel.

Family_with_children

10/10

Exceptional

30 Jun 2026

Kim

Awesome staff. Very helpful when I had a small issue concerning a room.

Self

8/10

Excellent

29 Jun 2026

Julie A

Straddling the john to close the bathroom door- not good.

Partner

8/10

Excellent

26 Jun 2026

John

Good value for the $$

Friends

6/10

Pleasant

24 Jun 2026

Denise

Breakfast was lacking, came to get Breakfast at 8:45 & person who was there didn’t want to restock missing items, like the waffle batter or sausage gravy.

Partner

4/10

Poor

18 Jun 2026

Micheal

Big mold stain on the ceiling in the room, smelled very musty. Everything else was clean enough for the one night stay.

Business

10/10

Exceptional

14 Jun 2026

Dustin

Everything was amazing clean rooms nice pool breakfast was amazing

Partner

2/10

Poor

04 Jun 2026

Rashaan

Dirty

10/10

Exceptional

15 May 2026

Caleen

The staff was very helpful when I checked in the rooms were clean. They said the pool was open till 11 but when we went to go to the pool, it said it was closed.

Self

8/10

Excellent

08 May 2026

Kathleen

Very helpful staff
Clean room

Friends_and_family Family

8/10

Excellent

23 Apr 2026

Jim

I didn’t use anything but the bed.

Self

10/10

Exceptional

23 Mar 2026

Maribel

The upgrade of the rooms, are very nice. More modern and very comfortable. Enjoyed my peaceful stay.

6/10

Pleasant

19 Mar 2026

Luc

Entrance lobby has a dirty floor didn’t look good at first look , room eas clean and ok
Small TV

Partner

10/10

Exceptional

16 Mar 2026

Kimberly

Everything and everyone was just perfect... Will definitely stay here again.

Self

6/10

Pleasant

22 Feb 2026

Steven

😊

Self

2/10

Poor

16 Feb 2026

Albert

Room had horrible water pressure, no hot water in in tge sink. Not wnough hot water to take a shower.

2/10

Poor

07 Feb 2026

Nathan

I was very disappointed with my stay at the Quality Inn in Gaylord, MI, especially for $140 a night. My room door looked like it had been kicked in and one of the locks didn’t work, which felt unsafe. The sink drain was broken and unusable. To make matters worse, a nearby room at the hotel was taped off with police crime scene tape. There was red stains in out curtains that resembled blood. Overall, the conditions were unsettling and far below the standards I expect from the Quality Inn brand.

Leisure Family

2/10

Poor

25 Jan 2026

Shlly

I did not have hot water, the tub was rusted and had holes in it. The door wouldn’t lock properly. I won’t stay here again. Staff was rude to me when I stated the problems and said I could have went elsewhere. But I wasn’t gonna get a refund and I was 4 hours away from home. Came here for my son’s jockey tournament and will never stay here again. I have pictures of the bathroom

Leisure Family_with_children

10/10

Exceptional

22 Jan 2026

Dustin

Great staff

2/10

Poor

19 Jan 2026

Eric

Bed bugs, not clean at all, smelled like pot and something rotting.

Partner

4/10

Poor

18 Jan 2026

Andrew

The pool was a main reason for us to go and was shut down our entire stay. Front desk never said anything about it till we seen a sign on the door. We would have stayed else where. Was told they were fixing that night and they didnt get to it till check out time the following morning.

Leisure Family

10/10

Exceptional

03 Jan 2026

James

Yes

8/10

Excellent

01 Jan 2026

Kimberly

The individual that checked us in was awesome. We had just come through a storm and he helped my mom up the stairs while I was taking care of other things.

2/10

Poor

31 Dec 2025

Hunter

Staff did not clean the room daily or replace towels. The staff did not even make sure the room was stocked with supplies like toilet paper. When there was an issue with the toilet they handed me a plunger and gloves. I would not recommend anyone staying at this location. Do not waste your money on this hotel. Even if you have to spend a little extra do not stay here, stay somewhere else.

Leisure Partner

8/10

Excellent

14 Dec 2025

Kim

Did not have breakfast

Self

10/10

Exceptional

13 Dec 2025

JACK

N/a

Leisure Self

4/10

Poor

15 Nov 2025

Brenda

The entire place smells, hallways and rooms ..nonsmoking rooms smell like smoke.

2/10

Poor

09 Nov 2025

Tyler

Dirty sheets and towels stains all over shower drain was broken and clogged

Friends_and_family Family

2/10

Poor

01 Nov 2025

George

It was not what I booked. I booked a room with a walk-in-shower. it didn.t have. the shower in the bath was broken and laying in the tub. couldn't use. They would not work with us. We left, and didn't stay.

Leisure Partner

8/10

Excellent

24 Oct 2025

Brian

Motel is a lot nicer than it was last time I was there but what happened to the breakfast? that use to be a lot better

Partner

2/10

Poor

22 Oct 2025

Gwendolyn

Horrible breakfast! Cereal??? Dirty grounds and squatters

Business_and_leisure Friends

6/10

Pleasant

16 Oct 2025

Larry

Hotel was adequate to needs and for the price, no complaints except for the filthiness of the floors in the room. Bad enough that when I tried to mop up some spilled water using a bath towel, the towel came up blackened. And, when I walked around barefoot in the room for 20 minutes after showering, I had to clean my blackened soles before putting socks and shoes on. Don't see how this gets so bad unless the hotel deliberately neglects cleaning the room floors for extended periods of time.

Self

6/10

Pleasant

13 Oct 2025

Mark

broken safety lock on door was broken. dead bolt on door would not latch . bathrooms need updating

Leisure Pet

2/10

Poor

13 Oct 2025

wendy

Worst hotel ever nasty

Leisure Family

4/10

Poor

12 Oct 2025

Laurie Elizabeth

This hotel was shady! Lots of complaints from others while checking in. Check in took forever. The shower was nasty- stained and dirty looking.

Business Partner

8/10

Excellent

12 Oct 2025

Timothy

Decent

2/10

Poor

12 Oct 2025

Kelly

The only thing thats was clean was the hot tub other than that worst hotel i have ever stated at

Leisure Family

2/10

Poor

05 Oct 2025

Dustin

The bathroom was gross. The bottom of the tub was grimy and slippery. The overall smell of the room was awful!

Leisure Partner

2/10

Poor

27 Sep 2025

Lindsey

They don't let you know until you get to the property that they are under construction. So you only find out after the cancelation deadline and they didnt care that the room was disgusting and that there were literal roaches. The family in residence was obnoxious and loud. Tub handle falling off. Smell so bad it burned the eyes and nose. I would not recommend this hotel to anyone unless its the last resort.

Business Self

10/10

Exceptional

27 Sep 2025

John

Property is advertised

Business

10/10

Exceptional

27 Sep 2025

Amanda

We only stayed for one night but it was good. They're remodeling but it was still good for the price.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Sherri

Nothing

8/10

Excellent

20 Sep 2025

Kathleen

Needs much work: The exterior of the property looked run-down with construction equipment and a large debris-filled dumpster at the front entrance. The windows were filthy and you could barely see inside. It looked as though the property was closed. We received an emergency phone call on our way to the area and had to return home, and so did not stay. The staff was very polite even though they could not refund our charges. However, we didn't feel bad about not staying.

Business_and_leisure Partner

2/10

Poor

17 Sep 2025

Nico

People super rude and there were bed bugs and light didn’t even work

8/10

Excellent

12 Sep 2025

Dee

very limited options for the free breakfast. Also.. its only available form 6-9am.
the amount of garbage bags in the halls, and around every trash can was unpleasant. BUT.. room was clean and reasonably priced.

Leisure Partner

2/10

Poor

02 Sep 2025

Shannon

The giant ant and cockroach were the last straw for me. The beds looked like they should have been retired ages ago. There was rust all over the bathtub. The sink was being propped up by a piece of old wood. Anyone can walk in from the outside using the side doors - no key required. When we decided to leave at 11:10 pm because of the bugs they refunded us some of the cost of the room. We went to the Comfort Inn down the street and it was much, much better!

Leisure Partner

4/10

Poor

01 Sep 2025

Lester

Walls above bed paint peeling badly off walls bathroom door was in terrible condition almost locked ourselves in bathroom door falling apart

Partner

6/10

Pleasant

31 Aug 2025

John

Room was clean, rest of property needs little work. Location and price was right for what I needed.

Business_and_leisure Friends

2/10

Poor

30 Aug 2025

Verified traveler

The breakfast & service there was good.
We had two rooms & the beds were OK. As for the cleanliness of the rooms, they were picked up & tidy upon entering. In the corners were dust & webs & bugs. Under the toilets on the all was mold.

Friends_and_family Family

6/10

Pleasant

28 Aug 2025

Frank

very convenient from the highway, manager was very helpful as the pool was closed by calling another hotel so the children could go swimming, did not mention the place was being remodeled

Leisure Family_with_children

4/10

Poor

16 Aug 2025

robert

This facility is worn out.

Leisure Family

8/10

Excellent

14 Aug 2025

Julie

Overall Okay

Overall, it was okay. We were on motorcycles and showed up just before it started to storm. They let us keep our motorcycles at the front door, under the overhang until the storm was done (30-35 minutes). We had a king size bed and a pull out couch. There were 4 pillows in the room. We asked for 2 more, but were told they did not have enough pillows to give us extra. The hallways were not air conditioned. The bathroom ceiling was a drop ceiling and the metal grid was rusting. The vent fan was very loud and looked as if it was from the 1970s. The toilet tank had been glued together and porcelain inside the bowl at the pipe was worn off. It made the toilet look like was not clean.

Partner

4/10

Poor

13 Aug 2025

Gaynor

Very basic, broken room doors, broken pool, limited gym and seedy area.

Business Self

4/10

Poor

13 Aug 2025

Verified traveler

Never again.

This hotel has a full size pool (8ft deep) and a great spa. However, that is the only good thing about it, especially since they keep a sign on the door saying pool is temporarily closed, so you have to ask to use it. Our room was horrible. The only curtain on the window was the sheer see through one, the other curtain rod was empty. Huge cracks in the window. Not only did this cause a privacy issue, but there were really bright outdoor lights right outside our window, so it was never dark. The bathroom door would not shut, the hair dryer was falling off the wall, the chairs were all horribly stained, and there were crumbs on the corner chair. Paint was all chipped and the purple wall next to the olive green bedspreads just made it all feel worse. Family members of the workers and owners hanging out in lobby and outside the main doors also made it uncomfortable to go in and out as needed.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

James David

Outside trashy smelled like cooking in the rooms

Leisure

4/10

Poor

09 Aug 2025

Joanne

Overnight stay

Room chairs are stained, bathroom door doesn’t fit the door jam, hair dryer is falling off the wall and no night curtains in the window.

2/10

Poor

08 Aug 2025

Craig

Blood, needles, broken window, under construction. DO NOT BOOK HERE.

Business_and_leisure Family_with_children

4/10

Poor

08 Aug 2025

Joe

Equipment isn’t even plugged in and it’s ridiculously old.

10/10

Exceptional

07 Aug 2025

CORRINE

The continental breakfast was delicious, especially the biscuits and gravy! The bathroom was handicap friendly and that was a plus as well. The king sized bed was a little too soft for us but we made due.

Leisure Partner

6/10

Pleasant

05 Aug 2025

Joan

This property is currently undergoing extensive renovations. Security doors unlocked, no ice in machines, breakfast room dirty and under stocked halfway thru meal time. The peanut butter packet was a solid, unspreadable lump. No gluten free/dairy free options. Repairs in bath were so bad I wouldn't shower. Didn't want to go barefoot in my room.

Leisure Friends

6/10

Pleasant

03 Aug 2025

Donna

Things where good. But the coffee was bad, the bed was bad, and the bathroom door scraped the floor

Leisure

4/10

Poor

03 Aug 2025

Ruth

The floors were dirty. My white socks turned brown. My sister got comet and cleaned the sink

2/10

Poor

03 Aug 2025

Adam

Very dirty. Damaged. Outdated. Smelled of mildew and cigarettes.

Leisure Family

2/10

Poor

03 Aug 2025

Jeong

Need some serious update on carpet and throughout the facility. Overpriced

Leisure Family

4/10

Poor

03 Aug 2025

Shawn

Very dirty

The first room they put us in (room 135) smelled so bad like urine that it was stinging our eyes within a few minutes. The front desk worker moved us, the next room wasn’t too bad. While I was waiting in line regarding my room two other customers were there. One because their TV didn’t work and the other because none of the lights in their room had bulbs that weren’t burnt out. The poor person working the front desk was all alone dealing with all of the. Check in was Saturday 6/3 at 5:00 pm.

Friends_and_family Family

2/10

Poor

02 Aug 2025

Carolyn

I did not stay, it was dirty, people are actually living there. Trash in the hallways, I could smell the pot, noisy. I had my grandchildren with me. I want my money back.

6/10

Pleasant

01 Aug 2025

Paul

The property itself was not very clenly.

2/10

Poor

31 Jul 2025

Leslie

Very dirty and over price asked to talk to a manger and never a response after a note was left for them!

Partner

8/10

Excellent

30 Jul 2025

Randall

The price for the rooms were great. The rooms were clean. I did not like that. Our entrance door top hinge was broke off hard to close the door complained to the front desk twice, and it wasn’t fixed.

Leisure Partner

8/10

Excellent

28 Jul 2025

Shane

The staff were very helpful finding an item I left and keeping it for to pick up when I was headed home. Great job!

Self

6/10

Pleasant

27 Jul 2025

Dennis

Need a better breakfast and quicker check-in. Ugly carpet in hallways

4/10

Poor

25 Jul 2025

Nicole

The property was kind of run down although the room was clean and the beds were comfortable.

Friends_and_family Family

2/10

Poor

25 Jul 2025

Mark

Bathtub was filthy .. dirt ring around the whole tub.. bottom of tub was filthy and had rust spots..
Ceiling had mold.. whole hotel room smelled.

Leisure Family

6/10

Pleasant

24 Jul 2025

chris

water would not go down in shower, thats a big no no.

Business

4/10

Poor

23 Jul 2025

Stacey

No accommodations for elderly and/or handicapped. Made us climb large amount of stairs to get to room and we are senior citizens. Kind of a run down place.

Business

2/10

Poor

19 Jul 2025

Elizabeth

Old and dirty

There had been a very bad leak above window, so the plaster was falling down,,bad water stains on ceilings above and on curtains. There was also mold on the white curtains that you pulled shut. People's in the room next to us was up all night long and the walls are thin so it sounded like they were in our room. No one came to check on the breakfast so things had ran out ...Employees were just hanging out in the lobby sitting on the couch ,while one of the Employees kids were running around outside. When i checked out that employee took my card..never asked how things went. Also stains on one of the pillows on our bed was disgusting!

Friends_and_family Family

8/10

Excellent

17 Jul 2025

Joseph

About as good as you can find in the area.

Leisure Partner

2/10

Poor

15 Jul 2025

Tracy

Unsafe place.

Leisure Partner

6/10

Pleasant

14 Jul 2025

Verified traveler

It's not the best

The property seemed to be going through some renovations. Our room was partially painted, the bathroom door was extremely hard to close, and the jet tub didn't work. The pool and hot tub were nice and clean

Partner

6/10

Pleasant

13 Jul 2025

Deborah

Price was good but the place needs some work

Rooms were booked everywhere so we looked for what ever had an opening and was reasonably priced. Hotel appeared clean at 1st glance, the young man at the front desk was not very informative… he gave us our keys and told us to drive around to the side for our room, no mention about internet, breakfast, or checkout the next day… nothing! Walked into our room and it was freezing cold, tried to adjust the air conditioning but couldn’t so we ended up shutting it off. The frame around the door was broken like someone had forced the door at some point and no one bothered to fix it properly. The drapes on one side were falling off the rod. 3 large pesty flies bugged the room our entire stay. Breakfast was bare basics.

Friends_and_family Family

2/10

Poor

06 Jul 2025

Trevor

This property is horrible and the staff knows it which is why when I went through Expedia to get a refund they ignored the calls from Expedia. People smoking in the pool. Staff that can’t be bothered with problems. Broken windows and dirty rooms. When I went to check in there weren’t even real sheets on the bed.

Leisure Family

4/10

Poor

06 Jul 2025

Asif

Extremely outdated and everything is essentially falling apart including the furniture in the room. What we paid for this property was insane for what it offers/look like. Would not stay here again.

Leisure Family_with_children

2/10

Poor

06 Jul 2025

Erik

Dirty. Very dirty. Avoid.

Leisure Family

6/10

Pleasant

29 Jun 2025

Verified traveler

Hotel was old and outdated.

Friends_and_family Family

4/10

Poor

24 Jun 2025

Zachery

The toilet kept clogging the whole stay, when i checked in the guy who was checking me in was paying more attention to some long haired homeless looking guy then he was me

6/10

Pleasant

20 Jun 2025

Lara

Building is very old and needs complete update, bed was comfy, room was clean. Breakfast not so good.

Leisure Partner

2/10

Poor

16 Jun 2025

Gordon

Nothing

2/10

Poor

13 Jun 2025

Roneshia

Not clean or updated

Friends_and_family Family

6/10

Pleasant

09 Jun 2025

Jason

This is a very standard room. The staff was nice. Probably would pick a different place next time.

Leisure Pet

4/10

Poor

09 Jun 2025

Zachary

Hole in bathroom door.

Leisure Self

8/10

Excellent

05 Jun 2025

Edward

The toilet was not fastened to do the floor properly and the bathroom door top hinge was severely loose.

Leisure Partner

2/10

Poor

02 Jun 2025

Anthony

The condition of the room was questionable, if not poor. The top hinge on the bathroom door was broken, causing the door to drag on the floor. The entrance door to the building was broken; you could enter the building without a key card. The room itself was outdated in its decor, which can be somewhat excused. However, the general condition of the building was poor. The other guests were also questionable, both ethically and morally. We will not stay there again.

Partner

10/10

Exceptional

27 May 2025

Matthew

Older building, but rooms are well maintained. Clean, comfy, and good price

8/10

Excellent

26 May 2025

Wayne

It was clean and comfortable. But our room needed a new shower head. But of course it was on the weekend and maintenance wasn't there.

Partner