DeLaSea Halong Hotel

Vietnam , Hanoi and North
Halong, Lot 1, Tourist Residential Zone Dong Hung Thang, A9
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50 reviews shown

8/10

Excellent

03 Mar 2026

Daniel

This is a nice hotel, clean and well staffed in proximity of the city center. However the beautiful indoor unheated pool’s water can be somewhat cold at times and the gym’s fitness instruments or machines could be improved. The restaurant is quite adequate as well but the food preparation and service needs a bit of fine tuning. Besides that overall good hotel with a great stay and friendly staff.

10/10

Exceptional

23 Jan 2026

grant

Great staff, room was spotless and good amenities. Very quiet but close to the centre of Halong city and pier for the cruises

10/10

Exceptional

05 Jan 2026

Hong

Great service

2/10

Poor

27 Dec 2025

Paula

This stay was extremely disappointing and nowhere near the standard of a five-star property — it was closer to a one-star experience at best.

From the outset, the accommodation issues were unacceptable. The shower plumbing failed, flooding the bathroom and suite. As a result, we were moved to another suite, which was in an appalling condition. The toilet was blocked, emitting a strong stench, with faeces visible in the bowl. We were left without a usable toilet for approximately six hours. When maintenance finally attended, the contents of the toilet spilled onto the bathroom floor and were wiped up with towels. Despite requesting proper disinfection and sanitation, this was not handled appropriately.

Cleanliness was also a serious concern. The quilt cover on the bed had large amounts of hair stuck to the Velcro closures, which is utterly unacceptable and completely unhygienic for any accommodation, let alone one claiming to be five-star.

Noise was another major issue. There was continuous noise from functions below, clearly demonstrating that the rooms are not soundproof. In addition, there was incessant banging from events next door, along with ongoing construction works at the neighbouring building, making it almost impossible to sleep. This level of noise is completely unacceptable for accommodation that claims to be luxury.

The restaurant food was well below average, tasteless and extremely disappointing. Staff service throughout the property was slow and unfriendly,

Leisure Family

10/10

Exceptional

06 Dec 2025

Tommy

I'm a regular traveler from Australia. 5th time to Vietnam. Wish I knew about Delasea on prior trips. 5 star hotel with 5 star service. Every single staff member is polite and goes out of their way for every request.

I booked 5 nights and by my 4th day they remembered my room number at breakfast,the type of eggs I like and had my hot chocolate made for me cafe quality. All brought to my table.

Find a hair dresser or store, call your airline, book a transfer to the airport, share vietnamese words, and have a chat, all no problems for the staff.

Vietnamese people are friendly and give good service but this place is outstanding and only matched by places like Shangrila Resorts from my 64 countries travelled to date.

Cleaners, door men, breakfast staff, and reception all friendly.

So happy I booked an additional 5 nights here and upgraded my room as a treat to myself.

Room is a great size and you can fit 4 people in the shower its that big.

Special mention to:

* Mr Tung in food and beverage who was so welcoming every day. Nothing was too much for him. Made me feel like a local. A true gentleman.

* Mrs Bich at guest services. She took care of my room requests, hairdresser tips, taxi booking issues, and was generally a beautiful person to talk to.

* Mr Duc Anh was a ray of sunshine. Cheered me up everytime I spoke to him. Also helped me on many occassion.

Long review, but for a reason.

Keep up the great job guys.

I'll be back again.

Self

10/10

Exceptional

17 Nov 2025

William

Clean, roomy and quiet! Excellent services and courteous

Leisure Family

10/10

Exceptional

15 Nov 2025

William

Hotel/room are clean, great services and very friendly staffs

Leisure Family

10/10

Exceptional

23 Sep 2025

Shai

I stayed in a suite. really amazing value for your money! perfect size room, with a kitchenette. the bed is very comfortable, and spectacular view from the balcony. the staff is very friendly. thank you for a very pleasant stay!

Leisure Friends

8/10

Excellent

10 Aug 2025

Lieu

Ok stay for 1 night

Leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Melissa

Spent 2 days with family at hotel. Would definitely recommend. Quick ride to boat terminal. Room was clean. Pool was great for the kids. The 2 ladies, Diem Phuong and Duong Hue , were of great help. Some staff can speak English and Mandarin. Hope you enjoy as much as my family did. Only thing to keep in mind that buffet breakfast hours are different from weekdays to weekends.

10/10

Exceptional

07 Jul 2025

Minh

Good

10/10

Exceptional

10 Jun 2025

Guyn

Fabulous hotel with nice staff. Especially Ms. Trang.

8/10

Excellent

08 Jun 2025

keely

All the staff were absolutely fantastic. They were always happy to assist with our requests. Went above and beyond to make our stay an enjoyable one. Would love to give 5 stars, but there were a couple of maitenance issues. Minor leak from ceiling in bathroom, maintenance team said they fixed it, but it continued to leak. Some minor issue with shower flooding, maintenance told us that it was user error mmmm, I'm pretty sure i know how to take a shower. Food was good and several options available, which was great as I can be quite a fussy eater. Breakfast options were good also and well priced. As i said earlier the only thing I can fault is the maitenance and upkeep of facilities. Value for money, great staff, good food, fantastic views. Thank to all for making my stay a great one. Hope to see you all again next year.

Leisure Partner

6/10

Pleasant

18 Apr 2025

Diem

average stay. This is not a 5 star hotel, note that there is no bidet, no bathtub in the bathroom.

Leisure Partner

10/10

Exceptional

17 Apr 2025

Ben

Friendly staff, especially all receptionists ladies, lady Hue, Lady Phuong and another head hostess were extremely helpful and accommodated to our request. A very nice hotel to stay.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Quynh

Great service, friendly staffs

Leisure Family

6/10

Pleasant

24 Mar 2025

Marie

I would rate this property 3 star. Dinner was not fantastic at hotel. Breakfast was average. Vietnamese ppl are nice but they need to speak English better

Leisure Partner

10/10

Exceptional

21 Mar 2025

Xai

Great place to stay. Very nice and helpful staff.

Leisure Family

10/10

Exceptional

21 Mar 2025

Michael

The room and wrap around balcony were spacious, clean, and nice finishes. Wish we could have stayed longer.

Leisure Family

10/10

Exceptional

08 Mar 2025

Sandi

Great hotel, walking distance to all. Very good breakfast options, staff very nice. Beautiful views, soft pillows nice shower. Bed a little firm. Great 2 night stay!

Leisure Partner

10/10

Exceptional

01 Mar 2025

Gilbert

Amazing

Beautiful hotel and super friendly and courteous staff. Loved our stay here and would gladly come back

Partner

10/10

Exceptional

20 Jan 2025

Collin

Fantastic hotel. Super friendly staff. Great restaurant.

Leisure Friends

10/10

Exceptional

18 Dec 2024

Ee Sin

Service is good. Very helpful staffs at counter esp Hoa and Trang. Hotel is a bit quiet during the night not much to do at night.

Leisure Family

8/10

Excellent

10 Dec 2024

Isabel

Lovely hotel and great staff! Pool area was very quiet though, some spa music would be nic

Leisure Friends

10/10

Exceptional

29 Nov 2024

Peter

Hotel rooms have a panoramic view of the Bay. Staff is excellent.

Leisure Partner

8/10

Excellent

27 Nov 2024

Geoffrey

Very nice place to stay

Leisure Self

4/10

Poor

17 Nov 2024

Julie

Bay and beach, but the water is filthy
Had trouble being understood
Breakfast finished at 9pm so no lay in
Not ideal for holiday more for business trips

Leisure Partner

8/10

Excellent

14 Nov 2024

Ekaterina

It was nice to stay at DeLaSea.
Improvement can be made on menu availability.

Leisure Family

10/10

Exceptional

24 Oct 2024

Duncan

Everything about this beautiful hotel is five star and more. Stayed for two nights and the staff were friendly and so helpful in all our bookings and answering all our questions.

The room is spectacular. Well appointed and the pool is just beautiful. The free buffet breakfast was incredible. The best I’ve ever seen, thank you would recommend this to everybody looking at this hotel booking

Partner

10/10

Exceptional

03 Oct 2024

Peter

Wonderful, clean and comfortable 5-star hotel

Wonderful, clean and comfortable 5-star hotel - just like the photos! Great staff, good selection at breakfast and fab facilities. Our room was clean and spacious and housekeeping efficient. Suggest book a corner premium room for a few dollars extra because the views are stunning, especially from the higher floors. Not that central, but taxis are cheap so we would definitely recommend staying here.

Partner

10/10

Exceptional

30 Sep 2024

Casey

This place was excellent on 20 day trip to northern Vietnam the best of all stays very nice

Leisure

10/10

Exceptional

28 Sep 2024

Alex

Great stay!

Leisure Partner

10/10

Exceptional

28 Sep 2024

Alex

Beautiful hotel! Staff was great and very helpful! Would stay again!

Leisure Partner

4/10

Poor

15 Sep 2024

Edward Bartholomew

Renovating Lobby

Leisure Friends

6/10

Pleasant

29 Aug 2024

Robert

We could NOT get any food...neither at any of the hotel's restaurants or via room service. They were \"too busy\".

Leisure Family_with_children

8/10

Excellent

24 Aug 2024

Sinh

The view is so amazing from our room. The staffers are so friendly and helpful. The property is good in condition.
Food is not really good for breakfast, the dining room is large, but still small for too crowd specially on the weekend.
The hallway wasn't really smelling good.
Just such friendly opinions. Needs a little improvement, but still recommended to everyone.
Loved and was happy to stay here. Will come back as have a change.

Leisure Family

10/10

Exceptional

18 Aug 2024

Quoc

good value

Leisure

10/10

Exceptional

09 Aug 2024

Madeline

Such a wonderful stay at DeLaSea the staff were incredible so helpful, the room was beautiful and the food was amazing. we saw some reviews complain about the buffet breakfast please ignore these there are about a hundred things to choose from and all so good!! Definitely would recommend staying here also about a 3 minute walk away from the most beautiful beach

Leisure Partner

10/10

Exceptional

04 Aug 2024

stephan

Fantastic service by all staff
They couldn’t have done any more for us
Even after we left they were still helping us with our travels
Highly recommend them

10/10

Exceptional

28 Jul 2024

Arvinder

Great fresh property and awesome staff

Leisure Partner

2/10

Poor

18 Jul 2024

Suzanne

Ok i really dont like leaving reviews but of this can help someone not make the mistake un believing this is anywhere near a 5 star hôtel,. 1.) we booked online the executive ocean view room as we got there we were notified we couldnt checn in at 3pm and would have to wait because our room wasnt ready 2.) Finally around 4:30pm we get into out room and both television dont work ling story short with television they amde us wait until 7pm in our room on our vacation for them to decide if we move rooms or to get someone there to fix tvs finnaly we said you fix tv or refund us and we went out 3. ) next day (please keep in mind we hadnt used the jacuzzi tub yet )we left our roomat 11am we are ona relaxing het away we arrived back at the hotelto see that the tub was nasty and when i say nasty it looked as if she had dumped mop water in it we called front desk and that was if no use we went down and showed them the photos of tub it took them over an hour to get someone to clean it now please note housekeeping is right across the hall from my room. Now lets get to the next day again we wake up at 11am abd head out and return in evening we turned the clean room on , housekeeping didnt bother coming they said what we had to accommodate house keeping and wake up at 10am so they can clean this hotel is at best a 3 star also unlike the site says room service isnt 24hrs that was one of the reasons we booked was for 24hr room service

Leisure Partner

4/10

Poor

15 Jul 2024

Suzanne

First of all our Executive Suite wasn't ready at the time that check-in was so we had to wait an hour for that then we get into our Executive Suite and the TVs don't work so they require that we waited 3 hours in our hotel room because they needed to decide whether they could move us to another room or switch out TVs we got tired of waiting and told them they need to fix it they finally fixed the TVs late that night really didn't do anything to compensate us then we went out today which is Monday and came back to a disgusting dirty tub

Leisure Family

10/10

Exceptional

10 Jul 2024

Karen

Great hotel

Fantastic stay. Super comfy bed and pillows. Get a suite with ocean view- it is so with it- view is stunning. Beautiful bathroom in room. Had a fantastic breakfast with a wide range to choose from.

Partner

8/10

Excellent

08 Jul 2024

Wei Keat

Good , clean hotel

Leisure Family

8/10

Excellent

06 Jul 2024

Katrina

Limited options

We visited Ha Long Bay for the boat trip which was great and decided to stay over . However Ha Long Bay does not have a lot to offer as there is nothing else to do and hotel is abit out of the main area , The hotel itself is very comfortable and modern . However feel it is more geared up for Vietnamese than Western hotels .

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

Emmanuel B

Excellent stay

Excellent place to spend a weekend in Ha Long. A bit far from the port, but the tour companies pick you up at the hotel. Very comfortable bed and with a running views of the city and the sea. The people at the hotel are very friendly and welcoming.

Their breakfast is delicious, if you’re debating whether to include it in your reservation or not, don’t hesitate and include it, you can some traditional Vietnamese food and international delicacies as well; however, no seafood. I highly recommend having their breakfast as you can barely find a restaurant that takes credit card in Ha Long in general.

Self

10/10

Exceptional

02 Jul 2024

Dakota

Excellent hotel with amazing views. Conveniently located and just a quick (and cheap) Grab to go to the other side of Ha Long Bay. Great walk ability to plenty of food options. Clean and spacious rooms, and the room service was excellent!

Leisure Friends

10/10

Exceptional

29 Jun 2024

Paul

Solid and spacious

10/10

Exceptional

23 Jun 2024

Lidia

Modern, convenient and elegant

Excellent hotel to stay in Ha Long city.
Good, attentive, English speaking reception staff. The breakfast is amazing and has a 100 options including continental, asian and western food choices.

Friends_and_family Family

8/10

Excellent

09 Jun 2024

Phong

The hotel is very noisy, children running all around the lobby area with no supervision. Balcony has no patio set chairs and table to put coffee and drinks. Property and staff provide excellent service to me but there should be supervision on level of noise in the lobby area.