Best Western Northfield

10/10

Exceptional

08 Mar 2026

Sam

Breakfast was fairly small but all fresh, room was well sized, well equiped and clean

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Norman

We stayed in the room with small kitchen area but no fridge So used to it in Canada and America. Room was newly decorated. Very nice indeed. Bed was excellent. Bathroom small which is typical in UK. Hotel has elevator/lift. Excellent Indian restaurant literally next door to hotel. Staff friendly. Underground just across the street but only stairs down to platform/track.

Partner

8/10

Excellent

05 Mar 2026

sandra

The hotel is directly across from Northfields Underground Station on the Piccadilly line which makes it very convenient to Heathrow and easy to get to Central London.

Partner

8/10

Excellent

01 Mar 2026

sandra

Room was clean but not spotless. Staff very courteous, especially Patrick. Very conveniently located across from Northfields underground station

Partner

10/10

Exceptional

12 Feb 2026

Antigoni

Clean , warm and right next to tube - great

Business Self

10/10

Exceptional

07 Feb 2026

Chad

location

10/10

Exceptional

05 Feb 2026

Philippa

Very clean, very comfortable, very helpful staff, very good value.

Business

6/10

Pleasant

02 Feb 2026

Robin

The room and the bed was comfortable. However, as I was on the top floor, the water pressure was not enough for you to have a decent shower. It could be a shower head replacement may do the trick. The staff were courteous though

Business Self

8/10

Excellent

01 Feb 2026

Jeff

Great location across from tube station. Friendly staff.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Anupameya

This has become one of my favourite go-to hotels when I'm in London for work or even leisure. As a semiregular I love the welcome and recognition. The way my devices connect so quickly and I'm able to join a work meeting comfortably. speedily. Rooms arespathought out although lighting could be looked at.

Business

10/10

Exceptional

14 Jan 2026

Philippa

Great location, price, super clean, lovely rooms, great restaurant.

Business

10/10

Exceptional

07 Jan 2026

Chris

Staff were lovely. For the price the room and breakfast were better than I might have expected. (The third floor room was very nice, thank you!).

Business

10/10

Exceptional

07 Jan 2026

MAURICIO

Was clean room, friendly staff and nice location

10/10

Exceptional

22 Dec 2025

Alison

Perfect location for tube to Heathrow. 20 min walk or 8 minute bus to Ealing Broadway. Rooms are spacious and beds comfortable.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Anupameya

My room and staff were excellent as always. Location is superb.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

NICHOLAS

Staff really helpful

10/10

Exceptional

13 Dec 2025

William

Spotless room which was comfy & shower very spacious. Does a good job, book earlier to pay less than I did - but staff lovely!

8/10

Excellent

01 Dec 2025

mark

For the price and convenience to the Tube, this place is good, safe.

Business_and_leisure Family

10/10

Exceptional

14 Nov 2025

Arman

Excellent staff, room was tidy, right across from the underground station

10/10

Exceptional

14 Nov 2025

Anupameya

Very warm welcome with the Front Desk staff recognising me as a regular. The new restaurant's offers were clearly displayed and i was given a brief tour. Room, first time a single one, was spacious with a good amount of space to spread belongings out. All clean, functioning and everything there that you'd need.

Self

8/10

Excellent

13 Nov 2025

Patrick

Nice restaurant and helpful staff

Business

10/10

Exceptional

11 Nov 2025

Irfan

Great stay at this hotel. Very clean room and lovey staff. Highly recommend it

10/10

Exceptional

02 Nov 2025

Michael

Friendly staff, clean room, comfy bed - would stay again.

Self

10/10

Exceptional

29 Oct 2025

Richard

Nice hotel in good location, pleasant staff, slept well.
good selection of continental breakfast available.

Business

6/10

Pleasant

18 Oct 2025

Stephanie

Wonderful staff. Basic and clean room. Decent bed. I would suggest adding a small refrigerator to the room. Great for direct access to the Piccadilly line into downtown. A safe neighborhood, great coffee shop at Poison Ivy coffee.

Leisure Partner

6/10

Pleasant

14 Oct 2025

Noemi

I must highlight Patrick's professional and dedicated attention to addressing our requests. There's no access to Netflix or YouTube, which is the worst thing about this hotel.

6/10

Pleasant

12 Oct 2025

Uina

Already did that with the survey

Business Self

8/10

Excellent

02 Oct 2025

Gualbert

The hotel is in a great location, very convenient for shopping and transportation. Staff are very helpful and fantastic. The property needs some work. The carpets are all stained in the hallway and rooms. The plumbing needs some work and the floors screeches a lot. They should really renovate the hotel as thats the only problem with the hotel

Leisure Partner

10/10

Exceptional

28 Sep 2025

Mark

Very clean, polite staff, helpful, food nice selection

Friends_and_family Family

2/10

Poor

12 Sep 2025

Richard

Workmen outside my room from 11pm to 2 am. They were working for TFL and nothing to do with the hotel , but even so, I didnt get any sleep until they had finished as they had flood lights on an

Business

2/10

Poor

10 Sep 2025

Rob

Dirty Filthy Basement squalor

Dirty, leaks and running water. Carpets filthy, garbage outside window from other residence, stains on sheets. Simply the worst and not a good look for this brand at all. Will question stays in Best Western from now on. Price for accommodation simply ridiculous.

Business

4/10

Poor

08 Sep 2025

luz

Low standard from American point of view. I moved 3 times to different rooms. There’s always something wrong with it the room. One room there’s only hot water no cold. One room no shelves to put ur toiletries. Staff were good very accommodating

Leisure Friends

8/10

Excellent

05 Sep 2025

paul

Very friendly staff, unfortunately the bar and restaurant weren’t open when we stayed but plenty of local options for food and drink, would stay there again

Leisure Partner

6/10

Pleasant

01 Sep 2025

Gemma

Nice hotel don’t get the breakfast

It was a nice hotel, very clean. But the breakfast was a huge disappointment. It was a continental but barely even that, I wish I had known before as I wouldn’t have paid extra for it.

Partner

10/10

Exceptional

25 Aug 2025

Anupameya

Great stay

Excellent service. Clean, comfortable and convenient rooms and amenities. Great location.

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Rebecca

Pleasant 2 night stay for a concert

Much better than I expected. Our king room was a decent size with a nice big bathroom. Window was small but the lighting was nice a bright. We stayed to attend a concert at Gunnersbury park, easy 15 to 20 min walk.

Partner

8/10

Excellent

18 Aug 2025

YOSHIMITSU

Thank You!

First of all, just to say – I don’t speak English, so I’m writing this review with a translation app.

The location was fantastic – only a few minutes from both the station and the bus stop, which made travelling around really easy. The staff were all very friendly, and I’d especially like to thank the manager, Mr Sandeep (apologies if I got the name wrong!), for all his help during my stay. The room had air conditioning, which was brilliant and kept me comfortable even on the hotter days.

The only small issue was the shower room – it hadn’t been cleaned properly, and when I used it, the water started backing up. I ended up clearing the drain myself. Apart from that, everything else was great. If there had been a microwave, it would have been absolutely perfect!

The price was very reasonable, and I was really grateful that the hotel kindly kept my luggage safe for me on check-out day.

Nearby, there’s a small supermarket and a few tasty fish and chip shops. I had really wanted to try the kebab shop just along the same street as the hotel, but unfortunately it seemed to be closed during my stay.

All in all, I really enjoyed my time here and would happily stay again the next time I visit the UK. Hopefully by then there’ll be a microwave too! Thank you very much.

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Anupameya

Perfect Spot

Excellent service, warm welcome. Plates and cutlery loaned for our takeaway from a local restaurant. Early check-in offered as rooms were ready. This really helped my octogenarian mother who'd had a long drive up to London. Wifi excellent access. Location superb for tube and buses and all the different food and drink venues. Everything was clean. One of our 2 rooms is beginning to show signs of wear and tear but I've no doubt it's on their list of renovations.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Jamm

Softer pillows would be good but a very nice area and nice place to stay.

Leisure Family

10/10

Exceptional

07 Aug 2025

sarah

The location was excellent and the staff on the service desk were amazing and did all they could to make our stay easy

Leisure Family

8/10

Excellent

06 Aug 2025

Georgina

Location was perfect for us as we were staying for an event and it is also close to Heathrow which we were flying out from.
The hotel is definitely older, stained carpets and you could tell it needs a bit of TLC. Our room had a blind stuck on with velcro as I assume the original blind had been broken. But for the 2 nights we stayed, it was fine and would recommend to others for short stays. Just don't expect much.

Leisure Partner

6/10

Pleasant

23 Jul 2025

Ashlee

There was no one to greet at reception.
I got upgraded to a superking room but the bed was not superking.
There was also wood lice on the window sills and found some in one of the corners of the room.

Room was very spacious and so was the wet room but first time staying in a hotel that doesn’t provide shower gel

Business Self

10/10

Exceptional

18 Jul 2025

Empire

Almost feels like home.

Always a pleasure. Have stayed there 18 times and the hotel decor improves with every visit. Will come again.

Business

2/10

Poor

16 Jul 2025

Sofiane

Not too bad except the cleaning

Well located Hotel facing the tube station (Northfields). The room (number 5) is quite big and overall our stay was not bad. The only issue is with the two cleaners (two young men). They are not professional. They asked us to come back 20 minutes later to let them clean the room so we went out. When we came back the room was not done and they were nowhere to be found. They even lied to the receptionist who had to come over and send them a video to their manager to prove that the room has not been done. Needless to stay we spend another night in an uncleaned bedroom.

Partner

4/10

Poor

13 Jul 2025

Steven

Got the best room at this property, and the room just wasn’t great. Very squeaky and old floors. Hotel is very old and overall not great condition

Leisure Partner

10/10

Exceptional

11 Jul 2025

Melissa

Clean and convenient to transportation

Partner

6/10

Pleasant

10 Jul 2025

Emily

No air con. Party bath

Business

6/10

Pleasant

05 Jul 2025

Home

On arrival I was informed the aircon

Business

6/10

Pleasant

24 Jun 2025

Verified traveler

On the whole an adequate hotel good for the single night I had booked whilst working local.
Unfortunately, the ceiling by the window is damp/mouldy and the curtains mildew stained.

Business

6/10

Pleasant

23 Jun 2025

Stephen

Felt Hotel Misrepresented

Since the site specified a bar, restaurant and parking, it was a reasonable expectation that these would be available at the hotel. Parking was available nearby, but it is usual for hotels to have a bar and restaurant. Feel hotel was misrepresented itself. Could have chosen a cheaper hotel that did include these things.
Also found empty water bottle under the bed and unused postcards left in room from earlier guest.
Bed was comfortable and room was spacious.

Friends_and_family Family

4/10

Poor

22 Jun 2025

Nicky

The receptionist was very helpful and let us check-in half an hour earlier than check in time. When entering the room it was quite small but adequate. It was however very dirty, the walls in particular were very dirty with something disgusting (not sure what) stuck on one of the walls. The curtains were falling off the rail on one side. The bathroom was clean but had an eggy smell coming from the toilet! The duvet cover had a small black mark on it.

Friends_and_family Family

8/10

Excellent

07 Jun 2025

Charles

Hard to rate this place fairly - location great - opposite tube and S/c options and little supermarket within 2 minute walk - perfect - bathrooms are great, bedlinen lovely, towels large, soft and terrific HOWEVER, the common area carpets are seriously old, severely stained, surrounding woodwork is very dusty and clearly no one hooveres the corridors with the room doors open (underneath v dusty). If they replaced the carpet the place would be HUGELY improved bordering on fabulous (well, if they had triple glazing on the train track side of the building) the level of attention to detail to the bedding and bathrooms is 1000 times better than that given to the common areas. So, don't be put off by the old and very stained brown carpet - the rest is really good- though rooms on first floor not as nice as some higher up.

Partner

8/10

Excellent

02 Jun 2025

Monica

Very friendly manager, he will look after you when needed. The location was perfect for us, just 1 tube away to the airport and the city centre.

Leisure Partner

2/10

Poor

29 May 2025

Mathieu

Bathroom smelled like mildew for our two night stay. The entire hotel was woken up at 6:30am by a fire alarm malfunction. The hotel staff could not give a direct answer as to why the fire alarm kept sounding for close to an hour. They only ensure us that the fire alarm was malfunctioning, not reassurance on the staff verify floor by floor that no fire was actual present. Only that “someone was working on it”. Location of the hotel is great but staff and hotel condition was worse than expected.

Leisure Partner

8/10

Excellent

25 May 2025

CLARE

Good location opposite the tube station. Staff were lovely as was the food. Bathroom very small and our room was directly overlooking the train lines which were obviously noisey. Room very hot and a/c didn’t work.

Leisure Family

6/10

Pleasant

23 May 2025

Oraldi

No issues apert fr

Partner

8/10

Excellent

20 May 2025

Verified traveler

Not bad for the price and location

This is a type of hotel just for the place to crash. Nothing fancy but everything is working. Location is great as it’s next to a Picadilly Line station.

Self

2/10

Poor

14 May 2025

Ernest

Cleaning Staff need supervision

We have never been in a Best Western that was as poorly cleaned and maintained as this one.
Check in: told original Rm had problem put in Rm 109 for 1 night.
Wed Apr 30: Returned to hotel at 1900 to find Rm 112 had not been cleaned, cups & glasses taken to front desk requesting clean towels, glasses & cups. Asked if we put sign on door, there was no sign in our Rm. Sign delivered the next day.
Thur May 1: Fridge not wkg. Front desk & request get fridge fixed & request a meeting with manager. Told they would advise her.
Sat May 3: English breakfast tea bags not replaced
Sun May 4: To front desk for toilet paper - no extra roll left in Rm
Sat May 10: To front desk 1900 to get clean cups and glasses only dirty ones left in Rm
During rest of stay:
- only peppermint and green tea left
- Fridge requires reset at plug off and on
- Floors not vacumed,
- Baseboards not cleaned,
- Table tops sometimes cleaned
- Once in a while there is a bag in garbage bucket

The hallway and Rm carpets are stained and need deep cleaning.
The tiles on the floor in the bath Rm need cementing down and grouting in both of the Rm’s we stay in.
Stair case was not cleaned the first week we were there. There was a spiders nest in the corner of the 1st floor and a bandaid on the stair for the whole 1st week of our visit.
This is a great location right across from the Piccadilly line close to airport & downtown - But it needs some real work

Friends_and_family Family

8/10

Excellent

08 May 2025

Guy

Clean & Tidy, but poor curtains

Very clean room, great.

Curtains in a poor state - not fitted correctly... not attached at the walls, unable to be pulled together to blockout light - especially from the bright street lamp.

Self

10/10

Exceptional

01 May 2025

Derek

Nice little hotel

Good size clean rooms, great shower and comfortable bed. Great location to explore London. Will definitely book again.

Partner

10/10

Exceptional

25 Apr 2025

Verified traveler

Easter trip

The hotel is located opposite the tube entrance, easy to find and convenient for early morning flights. Very friendly and helpful staff. Comfortable bed, clean and coffee/tea making facilities. Access to restaurant in the house. Perfect location för Heathrow.

Self

8/10

Excellent

17 Apr 2025

Ant

Access to tube station was literally across a oedestruan crossing. Great fir central london and Wembley stadium

Leisure Family

10/10

Exceptional

16 Apr 2025

Corrina

Perfect location

It was very minimalist without any drawers/microwave/fridge but it was clean and serviced well. The breakfast was a full English breakfast with fruit, yogurt, bread, coffee and croissants. The servers were very efficient at cleaning tables and helping out.

Partner

8/10

Excellent

30 Mar 2025

PRINCE

The closeness of the property to the Northfields Station

Leisure Friends

8/10

Excellent

20 Mar 2025

Alan

Likes - Staff friendly and helpful. Close to transport. Continental breakfast good value. Comfy bed, clean and tidy. Several good cafes nearby.
Dislikes - The lead for the electric kettle on desk is not long enough to reach power outlet.

Leisure Partner

10/10

Exceptional

12 Mar 2025

MARTIN

Excellent from the minute we walked in.

Excellent from the minute we walked through the door. Reception was very good and always there to answer anything. Clean friendly and excellent location to go in to London on underground.

Partner

8/10

Excellent

23 Feb 2025

Rodney

Nice break

How stay was good , breakfast was ok

Partner

10/10

Exceptional

16 Feb 2025

Fathia

Great

Beautiful room, lovely service, the restaurant had halal options and the wings were amazing. Sulaiman tended to all our needs and was great. The hotel is right next to the tube station and bus stops so easy to get everywhere. The only thing is the aircon is max 26 degrees and kept turning off so was a bit cold during the night and our room was next to some train tracks so a little noisy but would definitely stay here again if I’m in west London.

Friends_and_family Family

10/10

Exceptional

13 Feb 2025

Alexandra

I originally booked in for one night. I staued for longer and went away for 2 weeks and checked in again. I stay in hotels all around the world and this is possibly my favorite. The staff are just absolutely fantastic, their warmth is contagipus. The rooms are also warm and extremely comfortable. Oof'ys restaurant, which is inside the hotel is really good and has dishes for every taste and you will not find a better restaurant for miles in any direction. It is right opposite the tube station which is a mere few stops to Heathrow. Parking is so easy of you are driving and I can not think of a better hotel in a dozen countries that offers the services and wonderful staf, food and rooms for the exeptional prices. I will not be staying anywhere else in london, as long as they have the rooms, which they are very helpful with. A dream hotel.

Business_and_leisure

4/10

Poor

09 Feb 2025

D

Not great

There was an issue finding my booking when we went to check in, when we eventually got into our room is was freezing cold and there was an issue with the heating. Breakfast was awful, as was the service in the restaurant. The overall condition of the hotel was pretty poor. I wouldn't choose to stay here again.

Partner

8/10

Excellent

09 Feb 2025

Verified traveler

Warda

Lovely stay, hotel was clean and staff were very helpful as I had a few things I needed help with throughout my stay. Particularly Sandeep and Sulaiman as they went the extra mile when I asked for help which I appreciate. Excellent customer service from these two.

Friends_and_family Family

10/10

Exceptional

06 Feb 2025

Jonathan

This is our second stay at the hotel which is ideally situated for both Heathrow airport and central london with excellent bus and tube connections. The hotel is clean and tidy and beds comfy. The staff are fabulous and go above and beyond to help with whatever questions you have. We ate at the adjoining restaurant Oofys again and Zico was brilliant, fast and friendly service and he makes the most amazing cocktails! Also thanks to Sandeep on reception for finding the ideal room for us. Looking forward to next stay!

Business Friends

10/10

Exceptional

02 Feb 2025

Marita

We wanted somewhere to stay that was not far from the airport as we had an early flight next morning. And was only 30min tube ride to the West End. Hotel was just opposite Northfields tube station so ideal and convenient for what we wanted to do. Only down side was the station has no escalators/lift, but only has one set of stairs to platform. All staff very friendly and helpful, restaurant looked nice but we did not sample the menu as we had a booking in the West End.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Michelle

The staff are always warm, friendly, and welcoming. It is a short walk to the tube and there is also a bus stop nearby. It is conveniently situated between Heathrow and London via the tube. There are also several great restaurants close by.

Business_and_leisure Family

6/10

Pleasant

17 Jan 2025

Gaynor

Great lication but room exceptionaly cold

Great for location near a tube. Room was ok standard but very very cold. Also could hear outside noise

8/10

Excellent

16 Jan 2025

Alexandra

Nice price, wonderful staff.

Business_and_leisure

8/10

Excellent

12 Jan 2025

Xvooxo

Everything was good. Breakfast very basic & needs improvement.
Will definitely return

Leisure Partner

10/10

Exceptional

21 Dec 2024

Richard

Patrick was outstanding finding me a tube and walkie route to OXO! Thanks my friend!

Business_and_leisure

10/10

Exceptional

17 Dec 2024

Lee

This may seem minor, but to me it is not. This hotel has great pillows. It is so hard these days to find hotel pillows that are not so thick and hard that they cause neck problems. Finally, a hotel that gets it. The location is fantastic for traveling to Central London or to Heathrow. The staff are awesome.

Business_and_leisure Partner

2/10

Poor

16 Dec 2024

Verified traveler

Very Poor Quality with Noise

This hotel is maybe in the worst shape I’ve ever seen a hotel. All the carpets are dirty mirrors in the room are cracked. There is no sound protection for the windows so if you are on the street it feels like you were on the street and if you are facing the subway, it is so loud. Almost every piece of furniture is in bad shape. The entire hotel is so dirty with so many stains that it is shocking. The staff is amazing and are very accommodating, but the hotel needs an investment to make it look nice. It was embarrassing to stay here.

Business

8/10

Excellent

14 Dec 2024

Adam

Nice place. Good people. The heating in my room was faulty (only blew cold!) But the reception staff were quick to come up and sort it out. My biggest problem however was the lack of parking. The nearest place was around 100m away and cost £15 for the night. I don't mind the charge, but I like my car to be outside the place I'm staying. Not in some dark public car park where I can't see it!

Business Self

8/10

Excellent

10 Dec 2024

Amy

The location is sooo convenient. Could hear the train but it wasn't bothersome. Good coffee shops nearby too. Not fancy but perfect for a quick run into London; would stay again.

Leisure Friends

8/10

Excellent

06 Dec 2024

Ferdinand

Northfields Stay

Windows should be sound proof.
You can hear automobiles passing by.

Partner

8/10

Excellent

03 Dec 2024

Maria

Right at the tube station, very convenient

8/10

Excellent

28 Nov 2024

mark

Great lady at reception.
She went over and above.
Great location to LHR and into London.
Cheap

Friends

8/10

Excellent

28 Nov 2024

mark

Very convenient to LHR and Piccadilly line into London.
Amazing coffee down the street at Poison Ivy coffee.

Leisure Family

10/10

Exceptional

24 Nov 2024

Balraj

Great location and a very clean hotel with a very helpful. Limited breakfast options but there are great cafes nearby.

Leisure Family

10/10

Exceptional

21 Nov 2024

Obiora

The hotel is in excellent location, just across the Northfield Train Station. It is kept immaculately clean and the staff are very friendly. They need however to improve on their breakfast menu. It is a little bit spartan.

Business Self

8/10

Excellent

06 Nov 2024

David

The hotel was ok staff very helpful room had kettle whis is a nice thing to have also a sink and mawave with is nice to see specialy if you finish work late you can grab something .the only issue was the there was not cooked breakfast which would have been nice but on the other side break was ok .and with the hotel next to a main underground and railway line my room was right next did really hear much only very so offen
Rooms were clean and very well looked after well done.the house maids thank you .

Business

10/10

Exceptional

05 Nov 2024

Ayse

Location, especially mr Suleymans professionalism and helpfullness has made me enjoy my stay. The rooms were large and warm, the beds were big and soft. I cant make a comment about food since i didnt eat. It is trustable, comftable and vry near the center, i reccomend a stay to everyone

10/10

Exceptional

03 Nov 2024

Alicia Kelly

Spacious room and bathroom! Clean and comfortable beds. Location was perfect for catching the tube. The kitchenette was great for an easy meal after a long day of touring London. Will book again!

Leisure Family

8/10

Excellent

30 Oct 2024

Jane

Comfortable

My stay was comfortable and the staff were very friendly and helpful. There were a couple of teething problems with my room, no plug socket or lamp near the bed, gap between bed and wall at the head end, but when I told the staff they accepted my feedback gracefully and are putting this right. Overall I had a restful nights sleep. The location is good, opposite the tube station and plenty of restaurants nearby.

Self

10/10

Exceptional

27 Oct 2024

Mohammed Nizran

The second visit it was great overall

Leisure Partner

6/10

Pleasant

25 Oct 2024

Elizabeth

We stayed for 3 nights here, the bed was really uncomfortable and the room only fit the bed basically. Thankfully we were out and about all day as the property was in a super convent location, literally across the street to the Piccadilly line which brought us to central London and directly to the airport. There’s also some nice restaurants nearby but I wouldn’t stay here for any longer than we did solely because of the mattress. If you just need a place to crash for a few days when you’re travelling around the Uk then this place wasn’t horrible compared to the price of some other places.

Leisure Partner

8/10

Excellent

25 Oct 2024

John

Very tidy hotel on the inside.
Staff were extremely helpful.
Room that we had was clean and recently renovated.
Outside the building looks very tired, however the inside, along with the lobby is a welcome surprise.
Northfields underground station is just across the road. We did not experience any noise at night from the underground trains.
Very positive experience.

Partner

10/10

Exceptional

14 Oct 2024

Andre

Staff where extremely helpful.

Business_and_leisure Self

8/10

Excellent

14 Oct 2024

AUGUSTINA

Very clean rooms

The environment is good, opposite a train and bus station. The room by the train track is noisy. The toilet is clean but small for a best Western hotel. I think this is acceptable in London hotels when compared to hotels in the US where you have big bathroom and toilet. With the kitchenette, i expected a bit of cutleries, and a cooker, not just microwave and fridge with a washing area. Overall I will say that the staff are well mannered and accessible and they listen to your complaint and try to resolve it.
The size of the toilet and bath is basically what i dont like. It is made for a small or short person

Business

8/10

Excellent

09 Oct 2024

Corrine

This is good value for a basic property in a convenient location. The property was undergoing some repairs while we were there, but the noise was bearable. The rooms are basic and clean. However, the hallways feel rather run down, cardboard on the ceiling and the hallway carpets are very worn and stained.

Leisure Partner

8/10

Excellent

07 Oct 2024

Ana Maria

Poziționare bună față de centru Londrei

Un hotel care necesita o renovare mai amplă.
Zona de mic dejun deloc plăcută, mocheta foarte murdară, gemurile de la camera erau foarte vechi, se auzea tot zgomotul de afară mai ales ca am avut camera pe partea cu liniile de tren.
In schimb poziționarea hotelului este ideală, fix la gura de metrou, linie directa cu centru orașului.

Partner

6/10

Pleasant

22 Sep 2024

Nicola

Hotel is great, staff lovely and very helpful. Breakfast was good choice for continental. Only gripe was bathroom. When upstairs shower, it leaked down walls into ours which soaked our floor and as its a wet room, it made the floor wet and grubby so i couldnt shower in the morning before leaving. This has obviously been ongoing a while due to the stains on the ceiling so not what i would have expected when paying 240 quid for a night!

Leisure Partner