Casaluna Hotel Boutique

8/10

Excellent

20 Dec 2023

Nicanor

Only Medel a parking space

Leisure Family

2/10

Poor

22 Nov 2023

Verified traveler

Don’t stay here

Overall, I would not recommend staying at this hotel.

Pros: clean and a few blocks walking distance to el jardin.

Cons:
- building is old and could use some renovations and upkeep.
- valet parking is a headache. It takes a minimum of 30-40 min to get your car.
- hospitality is poor. We had to check out one day early because of an emergency. The hotel refused to refund us for one night’s stay and parking.
- the room is hot and uncomfortable when the temperature reaches over 75F.

Partner

6/10

Pleasant

20 Nov 2023

mark

Pros. Quaint, rustic, nice courtyard.

Cons. Almost non-existent Wi-Fi, dated and in need of a face lift

Leisure

4/10

Poor

17 Nov 2023

brandon

This property is old and poorly managed. It's not worth for the price. Staffs couldn't speak English. Our rooms didn't even clean until asked. Hotel condition is deteriorating.

Leisure Friends

10/10

Exceptional

26 Oct 2023

Natalie Marisela

Loved this property 10/10

Business_and_leisure

10/10

Exceptional

23 Oct 2023

Jessica

Beautiful property with a great landscape.

Leisure Partner

2/10

Poor

21 Oct 2023

Gregory

Much much dirtier than any photos you see. Look elsewhere for same cost. Staff only speaks Spanish. Very nice otherwise and did anything we asked. But this simply is just not up to a standard that most would want

Leisure Partner

10/10

Exceptional

15 Sep 2023

Robert

Back to my Roots

There maybe a lot of mixed reviews but I totally enjoyed the rustic traditional Mexican rooms and surrounding. Each room has a private terrace and the grounds are filled with beautiful plants, trees and flowers. The best part was that it was close walking distance to everything and I felt safe with the security gate.

Partner

10/10

Exceptional

14 Sep 2023

Stefan

Wonderful courtyards and architecture.

Leisure Partner

8/10

Excellent

05 Aug 2023

Cindy

The property was very close to the Jardin (El Centro). The room was quiet. The bed was very comfortable and both the sheets and towels were very soft. After I checked in, I realized the toilet wasn’t working properly and they fixed it while I went out to dinner. It still leaked a little bit, but worked fine. The only thing I would recommend would be a small fridge of some kind so you don’t have to eat out three meals a day.

Leisure Self

10/10

Exceptional

04 Aug 2023

Kathy

The facility is nice and cute but the towels are really old .

Leisure Family

10/10

Exceptional

22 Jul 2023

Daniel

Nice place to stay, walking distance to most everything.

Leisure Partner

10/10

Exceptional

02 Jul 2023

Luis

Great place, should add breakfast option again.

Leisure

10/10

Exceptional

31 May 2023

Rafael

I love the place

Leisure Partner

10/10

Exceptional

14 Jan 2023

Maria

Staff was very friendly and the hotel grounds are beautiful. It is quite close to the center of town so walking distance to many restaurants and shops.

Leisure Family

8/10

Excellent

12 Oct 2022

Luis

Surroundings are nice

Leisure Friends

8/10

Excellent

10 Oct 2022

Edgar

A hotel with a lot of potential. Just needs to work on details to make it perfect. Mostly amenities that can make a difference for many.

Leisure Partner

4/10

Poor

21 Sep 2022

David

The term “boutique”, in the instance,means rustic.

Nearby club music went on until 4 or 5 a.m, making it impossible to sleep. For two guests there were 2 bath towels, 1 hand towel and a bath mat with a nickel sized hole in it. The hotel provided WiFi service but failed to provide the information to use it. There was an evaporative cooler in the room as a substitute for air conditioning but there were no instructions for use.

I cannot recommend this hotel in good conscience. I stayed in a high end hotel in Guadalajara for the same amount of money.

Friends_and_family Friends

4/10

Poor

20 Sep 2022

ERNESTO

Not a boutique hotel

The room has was is a Second level with stairs só carrying luggage was uncomfortable.
The hotel has no internet service in the room and no food service, not even a coffee.
A lot of light in the room so early .this shouldn’t be classified as a boutique hotel !

Partner

6/10

Pleasant

13 Sep 2022

Ted

The entrance area was great, but after that it was sad. No coffee in the morning or to make coffe in room. Room really stuffy at night. I stayed an extra night by mistake and they charged me $160!!!
I woudnt recommended this place.
The room is lacking in all respects.

Business Partner

10/10

Exceptional

27 Aug 2022

luis

Love the place

Love the place . Old colonial mexican feel. People were great hosts . Plenty of areas to gather with friend and close to old town

Partner

10/10

Exceptional

03 Jun 2022

Ana

The staff went beyond to make our stay pleasant.

Leisure Partner

6/10

Pleasant

18 Apr 2022

Leticia

our stay at Casa Luna was OK it is not the greatest does not have restaurant or parking on site. however it was nice that is close to the city center.

Partner

6/10

Pleasant

24 Feb 2022

Cynthia

This is not the old Casaluna..Now there is no breakfast.
No one at reception spoke English.The girls at the desk were nice but they would have a greater career value if they were bilingual. We missed the interactions with other travellers that occurred at the breakfast when it was a B&B.
The room was clean and the bed was great. We wished for CNN or MSNBC on the TV...
The hotel was fairly priced.

Leisure Partner

10/10

Exceptional

05 Feb 2022

larry

San Miguel DE Allende

The staff were very friendly and helpful with any questions I asked about restaurants or transportation. The front desk arranged airport pickup and departure. Covid masking guidelines were in place and adhered to by the staff.

Partner

8/10

Excellent

27 Jan 2022

Miguel

We liked how modern it looked and comfortable bed. Shuttle services was not there for pickup at airport. Staff at front desk didn't received comment about Shuttle very well.

Partner

10/10

Exceptional

17 Jan 2022

Alan

Very charming property. The staff was very attentive to any request or need we had. We had a very enjoyable stay.

Leisure Friends

4/10

Poor

07 Jan 2022

Alan

The service was poor, not wifi, not service for transportation, we didn’t have a phone on our room, the reservation lady was at some point rude.

Leisure Family

10/10

Exceptional

03 Jan 2022

Hector

Superb Hotel, Superb location, Superb town

The Hotel was amazing, very beautiful and the room very spacious. It was just about two blocks away from the plaza, very convenient and well located.
I would go back to this Hotel, super loved it.

Partner

10/10

Exceptional

01 Jan 2022

Verified traveler

Beautiful property!

Friends_and_family Friends

8/10

Excellent

30 Dec 2021

Lisa

Old. Charming. Easy walking distance to places. A little bit more rugged than expected, but still pleasurable.

Leisure Partner

6/10

Pleasant

29 Nov 2021

Andy

No room internet, no food facilities, no parking close to site, to far away

Leisure Family

6/10

Pleasant

20 Oct 2021

Olga

Quaint and picturesque property. The room was large, the decor was pleasing, and the king size bed was very comfortable. Lots of natural light. The only issues were the staff and the limited hotel amenities. The gentleman at check-in was friendly, but not very informative - seemed preoccupied. The lady at check-out was unfriendly and pretentious. She tried to charge me for the stay without verifying my room # and identity, even though my stay had been pre-paid. She only said \"Oh\" once she realized the mistake and failed to apologize for her insistence that I pay.

Leisure Partner

10/10

Exceptional

20 Oct 2021

Araceli

Great place to stay in San Miguel de Allende

Friends_and_family Family

6/10

Pleasant

12 Oct 2021

Sochilt A.

Me tocó mal temporada fue de mucha lluvia, de mojo adentro en la habitación, se fue la luz y agua toda la noche hasta otro día como a las 10 am por la tormenta eléctrica que hubo? Además no tienen wife en las habitaciones tiene que salir uno al jardín pero con la lluvia no puede uno salir. No hay servicio de desayuno. Pero la pase bien después de todo..

Leisure Self

10/10

Exceptional

11 Oct 2021

Diana

We enjoyed this place, the staff were very friendly and helpful. It has a great location, and they offer services like airport transfer with a very competitive fees.

Leisure Partner

10/10

Exceptional

09 Oct 2021

Farah

This hotel is over 100 years old. It has a rustic feeling. It was clean. Staff were very helpful and friendly.

Leisure Family

8/10

Excellent

22 Sep 2021

Jose

Property is charming and in good condition, plus location is great.
I would've liked to have a coffee maker or at least a coffee service in reception.
Internet service was really bad.

Leisure Partner

10/10

Exceptional

03 Aug 2021

Verified traveler

Nice location. Nice hotel. Friendly staff.

Leisure Partner

10/10

Exceptional

26 Jun 2021

Verified traveler

We were there for my husband’s birthday. The staff went above and beyond to make our stay memorable. They were super accommodating and friendly and definitely cater to everyone needs. Paola was amazing and ensured we were happy with out stay and managed all of our activities and dinner reservations. The place was a loving and magical house. You definitely feel like you are in a resort. Will definitely be back.

Leisure Partner

10/10

Exceptional

30 May 2021

Verified traveler

Very beautiful place. It feels like you're walking into an old mansion. Room was very nice for being a standar room for the price. Nice colonial feel to it. All the staff were awesome and helpful no complaints at all about this hotel!

Leisure Partner

10/10

Exceptional

15 May 2021

Verified traveler

Excellent

Leisure Partner

10/10

Exceptional

06 May 2021

Verified traveler

Close to downtown, beds and pillows confortable,

Leisure Friends

6/10

Pleasant

06 Apr 2021

Maryam

It’s very average hotel nothing great about it

This is a very average hotel nothing special about it. The rooms were clean the hotel is walking distance about 10 minutes to most of the restaurants and cafés. Overall very very average hotel nothing great about it.

Self

10/10

Exceptional

21 Feb 2021

Verified traveler

Staff is amazing and rooms are very spacious and clean

Leisure Family

10/10

Exceptional

15 Feb 2021

gloria

Beautiful and accesible

Perfect distance from
Plaza. Beautiful view, easy check in, friendly staff, safe.

Partner

10/10

Exceptional

15 Feb 2021

Verified traveler

Nice, clean place. Great price and awesome location.

Leisure Partner

10/10

Exceptional

01 Feb 2021

Verified traveler

Very rustic decor, beautiful gardens, very secure and wonderful staff.

Leisure Family

6/10

Pleasant

11 Jan 2021

Milton Jose

El hotel está localizado a unas cuadras de la plaza principal donde está la catedral. Los cuartos son espaciosos igual que el baño. Pero por lo menos el que nos tocó a nosotros es antiguo, no hay enchufes en el cuarto solo encontramos uno en el baño. No hay A/C ni cafetera. Teníamos dos noches y nos fuimos a en la primera ya que no pudimos dormir por los ruidos. Pero cómo ya estaba paga la reserva nos cobraron las dos noches.

Leisure Family

8/10

Excellent

30 Dec 2020

Lucie

Good location but service just ok

The room was comfortable although a bit noisy since we were on the main floor with only a window wall separating from the courtyard. Free Valet parking is a big plus. The next door neighbors had a major fight in the middle of the night and there was nobody from the staff to ask them to be quiet. The major problem was that the staff spoke very little English (or not at all). I was able to communicate with my rusty Spanish but I found it a bit surprising since this city is very touristy.

Partner

10/10

Exceptional

26 Oct 2020

Carlos

Our stay at Casaluna Hotel was AMAZING! Everything was perfect. The room was huge and super clean, great and big bed.
But who really is the star there is the receptionist/concierge, Angelica. I contact her before getting there just to check some stuff and since the beginning she was the best.
I truly recommend this hotel.

Leisure Family

10/10

Exceptional

31 Aug 2020

Liz

Angelica was the best, great customer service. Made my trip super convenient

Leisure Partner

10/10

Exceptional

23 Aug 2020

Patrick

Todo bien en el Checkin muy amables y eficientes, además me sentí seguro con los protocolos Covid

Leisure Partner

10/10

Exceptional

07 Aug 2020

Maryury

Excelente atención, lugar muy tranquilo para pasar la noche, súper recomendado

Friends_and_family Family

8/10

Excellent

03 Aug 2020

Claudia

Beautiful, clean and extremely rustic. Windows are thin, no a/c so you can hear everything outside your room. If you were driving it is extremely difficult to drop off your luggage because It is a one-way street extremely difficult to find parking and it is a busy street. Extremely congested and super tight so if you do find a parking spot and you are parallel parking you are having all the cars to wait until you finish parking.

Leisure Partner

8/10

Excellent

24 Mar 2020

Manuel

My only recommendation would be to add an optional fan to the room. I understand the whether is great for locals. But it was a little hot for me.

Partner

8/10

Excellent

12 Feb 2020

Verified traveler

Very reasonably priced and right in the heart of the old city so very convenient for walking to all the sights

Leisure Partner

10/10

Exceptional

29 Jan 2020

Nica

Casaluna is a beautiful property located just a few blocks form the center of town. Our room was spacious and our bed was super comfortable. We had a car and the free valet parking was an added bonus.

Leisure Partner

8/10

Excellent

28 Jan 2020

Jess

Very charming hotel. Service was great and they were very nice! The receptionist had good suggestions for what to do during our stay and was very polite. Only complaint would be that we had a room that was right by the courtyard and so we could hear noise at night. Footsteps and normal tone talking was audible due to the thin glass and metal door. Not sure if every room has this issue. Also some construction was happening nearby and there was some noise early morning as well. Otherwise it was a pleasant stay!

Leisure Family

6/10

Pleasant

26 Jan 2020

Verified traveler

Pretty hotel but very poor wifi service. I needed to use the wifi, but it was only weakly available near the reception area. There was no wifi in my room which prevented me from doing my work. I've stayed in many hotels in Mexico, some not as nice as this, and they've all had better wifi. I'm not sure why Casaluna doesn't offer good wifi service.

Leisure Self

8/10

Excellent

09 Jan 2020

bryn

Fine place to stay in San Miguel

This is a comfortable hotel that had a much needed heater. The breakfast is outdoors and not till 8:30 am. People were wrapped in blankets. It’s a good location. The staff was very cordial.

Friends_and_family Friends

6/10

Pleasant

17 Dec 2019

keithberkley

I really wanted to love this property. The decor and style are top notch. The rooms are super nice and design is really something to behold, until you look closer. The vanities used to be tile, until someone painted right over the tile. The shower in the suite was super weak, near impossible to wash long hair, and the temperature was either hot or luke, but tough to adjust. There was mismatched tile and most of the fixtures showed signs of hard water. They just need to invest in some upgrades. Most of the staff was great.

On our last day since we had a 8 pm flight out of Leon, we asked if we could check out of two of the 3 rooms we had, store our luggage, and pay for 2 additional hours ($800 pesos) no problem. so we could use the restroom after walking around San Miguel. We had no problem paying and they would still get the room with an hour before check in, so they had plenty of time to clean.

Then we were told by the manager that it was not possible as they had people checking into these rooms right away. 3 pm check in? It was 10:00AM, we would give them two rooms for 5 hours before check in. But no, that would not do. They made it seem like the new guests were waiting in the lobby. Nobody was there. We were frustrated to say the least as we were on our way out the door and had all the luggage in 1 room, not we had to shower and check out, leave all our stuff in an open room with no door or lock. At 4PM, as we left, not one room had been checked into.

6/10

Pleasant

30 Nov 2019

Jose

The location was decent. The hotel is a short walk from the main plaza. The room was large and comfy. The biggest draw back was the customer service. The clerk in charge of check in is a rude man. He does not know the meaning of hospitality.

Friends_and_family Family

8/10

Excellent

26 Nov 2019

Verified traveler

Internet was very weak, came and went, and was very slow.

Business Self

6/10

Pleasant

17 Nov 2019

William

Vacay in SMA

Our room was large and clean however our bed was kind of lumpy and the shower was very small and the shower head pointed very high so was hard to get hit with the water if you are short.
In addition we left a day early to visit another city and we let them know 48hours in advance but they did not credit our room for the last night. They said it must be 72hrs but thats not what the original paperwork said.

Partner

10/10

Exceptional

14 Nov 2019

Verified traveler

Most beautiful hotel I’ve stayed in. Inside garden terraces, massive traditional Hispanic rooms, beautifil trees and very romantic. And close walk to everything in town.

Leisure Self

10/10

Exceptional

31 Oct 2019

Veronica

Very nice small hotel

Excellent hotel, the people that work at the hotel are very helpful and nice. I loved the room 209 with a very nice balcony and bathroom.
I would love to come back to this hotel when I come to San Miguel Allende.

Friends_and_family Friends

8/10

Excellent

30 Oct 2019

Leah

It was beautiful, it truly was. The only problem was that no one spoke English, which made it difficult to find out anything about where to go or how to book a tour, etc. Also, the furniture was not the greatest. For not a lot of money, it could’ve been very elegant. But, it was still a very nice and safe place to stay. The staff were kind.

Business_and_leisure Partner

10/10

Exceptional

19 Oct 2019

Verified traveler

Really nice hotel the room was pretty clean. Good service at front lobby.

Leisure Partner

8/10

Excellent

07 Oct 2019

Jonathan

Overall it was just fine. The TV cable didn't work. That would be my only complaint.

Self

6/10

Pleasant

03 Oct 2019

Carlos

Not as nice as the pictures

The Images online are much nicer than the accommodations. Kind of musty and damp. Sink in bathroom peeling and rather shabby. The gardens were lovely and very nice. Poor directions from desk to get anywhere had us walking in circles till we got good map. The least hospitable hotel we have stayed at during our Mexico travels.

Partner

8/10

Excellent

13 Sep 2019

RS

Room did not have A/C. Property is under remodeling. Room was Okay. It is within 5min from downtown

Friends_and_family Family

10/10

Exceptional

06 Sep 2019

MirthMistress

Beautiful property in great location. Quiet and comfortable. Great value. Breakfast only has two options but I was happy with my selection.

Business_and_leisure Partner

2/10

Poor

29 Aug 2019

Verified traveler

Construction next door. Hammering with a mallet sounded like it was in the bathroom 7 days/ week 8-6pm. This was the “Master Suite “ around $140/night incl. tax so we expected something better. Other issues were
Bathroom tiles painted over and peeling. Old pipes visible through paint, same for the sinks. Recessed bath tub in floor a fall hazard, tub drain backed up leaving a layer of stink. Part of bathroom inaccessible due to tub location. Shower small and tiles rough with black mold. Towel rails bent. Closet unfinished with clothes rail about 8’ high. Roof leaked in various locations. Something had eaten bottom of bed. Fireplace torn out with exposed pipes.

Leisure Partner

8/10

Excellent

07 Aug 2019

Verified traveler

Nice hotel, great location very close to town center and restaurants and shops. Negatives are no AC, room was warm but they did provide fan. Shower made a terrible noise that sounded like the pipes were going to explode and there ws a leak that dripped out of the tall tub onto bathroom floor making it extremely wet

Leisure Partner

10/10

Exceptional

31 Jul 2019

Deborah

Beautiful property wonderful boutique feel.

Travel agent reviewing hotels for return group trip. I loved this property. It’s quaint, classy and very safe and secure.

10/10

Exceptional

03 Jul 2019

faviola

The best

Family

8/10

Excellent

08 May 2019

Verified traveler

Great location! Has a beautiful garden. They have valet parking and customer service that makes everything perfect. It can get hot in SAN MIGUEL AND NOT ALL ROOMS HAVE A/C, for the most part in my room I asked for a fan and it cooled the room nicely but would be nice to have A/C. Also the towels and sheets were clean but I think it's time to change them for new ones. I would love to go back and stay here again. I think it is one of the best hotels in the area no question about that! I would highly recommend it you will not be disappointed.

Leisure Partner

10/10

Exceptional

07 May 2019

Beverly

Location location location

The hotel was in the perfect location for a walking city. We walked to the city center, to restaurants, etc.
FUN!

Friends

8/10

Excellent

01 May 2019

Guillermo

relax day

excellent room and good location

Partner

6/10

Pleasant

27 Apr 2019

Verified traveler

This property is no more that 1 and haffe Start

Leisure Partner

8/10

Excellent

15 Apr 2019

Larry

Very good location. Valet parking in necessary because it would be problematic to acquire your own parking.

Leisure Partner

6/10

Pleasant

09 Apr 2019

Verified traveler

Excellent location in walking distance to everything. Beautiful property, however our first night was sleepless. We knew there was no AC, but there was no fan either, ceiling or floor fan. It was very hot and muggy and with the windows open we could hear everything and everyone including the front property door buzzer which rang continuously through the night. At 2am someone was at our door with a flashlight - an older man/worker we presumed (?). Then we were awoken at 7:24am by loud construction work happening on the property next door. Who then wants to have the included breakfast in the courtyard listening to power tools? We tried to change rooms but none were available.

On the flip side, the room was very spacious and the bed was very comfortable. We asked for and were given a floor fan which helped tremendously. The bathroom was large but in need of TLC and only allotted ONE wash cloth per day for two guests.

For the reasons above, I would not recommend this property to a friend until perhaps the next door property construction is complete.

Leisure Partner

10/10

Exceptional

08 Apr 2019

Claudio

Beautiful place

We loved the hotel. It was clean, close to various amenities and beautiful

Partner

6/10

Pleasant

16 Mar 2019

Verified traveler

Beautiful garden lobby and great location. During our stay we found that there was a lot of noise, neighbouring property was under construction and loud music played until late.

Friends_and_family Partner

10/10

Exceptional

08 Mar 2019

Verified traveler

The staff is really friendly and helpful. The room is clean and just as the pictures shown. The location is excellent.

Leisure Partner

8/10

Excellent

28 Feb 2019

Verified traveler

I like very much the old building the old style the rooms as well

Leisure Family

8/10

Excellent

24 Jan 2019

Verified traveler

Great property with beautiful grounds! The rooms are really big and I love the location of the hotel. The only thing I wish they had was a secure place to leave your luggage if you get to town early since check in is at 3. You can leave stuff there but kind of just sitting out in the open in the main lobby room where you check in. Didn’t feel comfortable doing that. Overall I am very pleased and will definitely be comin

8/10

Excellent

14 Jan 2019

Verified traveler

Loved the old Hacienda style of the property, is super quiet, bathrooms are ok but can be better, water pressure was good, is all you need in San Miguel, good location, confortable bed, clean bathroom.

Leisure Family

2/10

Poor

03 Jan 2019

Verified traveler

Termites in the closet, came back from dinner and found worms in our bedroom, breakfast service not good, we get up and walk away, just a bad experience.

10/10

Exceptional

22 Dec 2018

Verified traveler

Gorgeous hotel. If you’re cold, you need to ask for a portable heater.

Friends_and_family Family

10/10

Exceptional

07 Dec 2018

Verified traveler

Great service
Great hostess
Good food
Fell in love with the room nice clean and big

Friends_and_family Partner

10/10

Exceptional

29 Nov 2018

Cecilia del Rayo

Amazing location. Great staff. Can’t wait to come back.

Partner

10/10

Exceptional

14 Oct 2018

CAROL

Hotel with beautiful interior courtyard

Loved the hotel, helpful staff, beautiful & well maintained interior courtyard. The room was lovely: clean, spacious and quite comfortable. Two negatives though: weak WiFi in the private rooms and on the weekend the music from the nearby club was loud and went on until about 2 am. Other than that, we liked the hotel very much.

Friends

10/10

Exceptional

13 Oct 2018

Myrna

Great hotel.

Partner

8/10

Excellent

13 Oct 2018

alexis

Good option in SMA

CasaLuna is a great little hotel about two blocks from all the action in SMA. The room we got was cozy and spacious, and they are all spread out around the property. Great spot to go out and explore the city center. There are a few courtyards with tables and even reclining chairs but for some reason, they weren’t offering b-fast the 2 days we stayed, this being fine as there are many good options around. There is some construction work being done close to the hotel but this didn’t affect us and it is otherwise quiet to rest and recharge

Partner

6/10

Pleasant

05 Aug 2018

Verified traveler

I enjoyed the bellmen. They were friendly, knowledgeable and very accommodating. The check in process was lacking a greeting, willingness to help and a friendly face, smile and attitude. We had to stand there for what seemed like an eternity to get him to glance up from his computer screen to finally acknowledge us. All done with not a bit of the correct customer service expected from someone in his position. It seemed as if he just wanted to go away and leave him to that computer task he had on hand to finish.

10/10

Exceptional

23 Jun 2018

kyle

Lovely property

It seems as though there are a few hotels like this. It is a few minutes walk to main square. The rooms are very attractive and we thought the price was terrific.

Partner

10/10

Exceptional

22 Jun 2018

Yasmin

Romantic and peacefully

Near everything, confortable, nice staff. Beautiful place

10/10

Exceptional

14 Jun 2018

Verified traveler

Excellent place with great location close to everything. Super friendly & helpful staff. Clean with a beautiful scenery.