Name: Palette Resort Myrtle Beach
Address: 703 S Ocean Blvd, Mirtle Beach, 29577, US

2/10

Poor

06 Aug 2026

Flor

Todo bien.

2/10

Poor

05 Aug 2026

Patrick

Never go again

6/10

Pleasant

05 Aug 2026

Delores

The property had a beautiful setting. It was an unfinished building under staffed. At check-in the lady was wonderful but she was trying to handle the people checking in as well as the phones with no help. There was no housekeeping services provided unless you wanted to pay more. The room needed a lot of fixing up the door to the bathroom rubbed on the floor you couldn't open and close it and we had to get maintenance our first day to open our balcony door.

8/10

Excellent

04 Aug 2026

David

The hotel was clean, but with few amenities. Appreciated the modern room. Check-in was nothing short of chaos as the 45 minute line ran out the door. The parking was the worst I’d ever experienced, with NO parking in front of the hotel to unload luggage, and hotel parking was two blocks away.

10/10

Exceptional

04 Aug 2026

James

Room was beautiful but the staff was remarkable!!!

10/10

Exceptional

03 Aug 2026

Jay

Will book again

2/10

Poor

03 Aug 2026

Eugenia

The hotel was horrible under construction, the lady at the front desk very nasty and unprofessional.. appliances was rusted ..I told her I did t want my room she said they didn’t have any more rooms I will never stay there again .. they had signs saying bar was open .. and took them back down because they couldn’t find the keys.. the bathroom was dirty I literally gagged.. I am disgusted.. I’m very disappointed being hours away from home having to look at a parking garage .. I will probably never book with Expedia again

10/10

Exceptional

02 Aug 2026

Carina

.

2/10

Poor

02 Aug 2026

leslie

The property was nothing like the picture on Expedia. There was a dumpster in the front entrance. The whole resort seem to be under construction and not finished. They had no towels when we needed it. Our rooms were very very unsatisfactory. Multiple lights did not work in each of our rooms. Appliances were very dirty and rundown. The room did not come with copper pots and pans, dishes or any of that sort. Large bag of trash outside with the trash cans in the hallways. Cigarette butts and trash on my balcony their rooms did not look anything like the pictures nor was I expecting to see what I seen when I got there. Expedia really needs to update the proper and more accurate pictures of what people will be purchasing prior to arrival.

4/10

Poor

02 Aug 2026

Jayme

First there was a 4 hours delay for check in because our room wasn’t ready. The room looked semi-renovated. The door to our room wouldn’t even open all the way and parts of floor was sticky.
The pools were very dirty. There were no beach chairs available from the hotel. The parking was located about 2 blocks away where it looked sketchy to leave your car overnight. Definitely over priced and will not be staying here again.

10/10

Exceptional

31 Jul 2026

Christiene

The staff was great and very nice! The beach view was beautiful! The balcony was child proof most definitely!

2/10

Poor

31 Jul 2026

Judy

There was 3 cockroaches in room and no hot water

10/10

Exceptional

31 Jul 2026

Jose

It was agood experience and no issues.

2/10

Poor

30 Jul 2026

shawn

Ignorant staff, dirty rooms, smelled in the hallway and nasty pools.

6/10

Pleasant

30 Jul 2026

Angel

Hotel it self look very ran down and had a smell other then that it was okay for the price

2/10

Poor

30 Jul 2026

Nate

This place is falling apart. Dirty rooms, pink mold on shower curtain, dirty floors, hallways never swept, ice machines leaking and just wet floors everywhere, broken tiles that are duct taped throughout hotel, broken showers coming off the beach. I don't know, but the pictures had to have been taken 25 years ago when the place was newer. I hadn't been to Myrtle Beach in a long time. It's pretty rundown and this hotel reflects the area. I cannot understand the huge amount of reviews giving the hotel recent 5 stars or 10/10 on cleanliness.

2/10

Poor

29 Jul 2026

Dialla

HORRIBLE

8/10

Excellent

29 Jul 2026

Tiffiany

The room was clean the staff was nice and helpful the beach access was fantastic and the balcony was nice for what we paid for

6/10

Pleasant

28 Jul 2026

Brian

I love the 80’s vibe! They restored it! Loved it! The place is pretty clean ! Going through updates to carpets and bathroom! But loved the place and staff. Elevator could use a little assistance but great property!!

6/10

Pleasant

28 Jul 2026

Daira

Very close to the beach which was great!! However the hotel looks nothing like the pictures. Bedsheets were dirty. I do have to give it to the manager for making it right. She was great.

6/10

Pleasant

27 Jul 2026

James

It was ok

10/10

Exceptional

27 Jul 2026

Brandie

Clean room and amazing staff and beautiful view good price for my stay as well

8/10

Excellent

27 Jul 2026

Shimeka

When I got there my reservation was canceled but the two young lady's were very helpful and nice and helped to get my reservation back.. Location was excellent. I will booked with them again

10/10

Exceptional

27 Jul 2026

Breanna

Everything was good an it was right on the beach.

2/10

Poor

26 Jul 2026

Taskila

The hotel was under construction. I was also told that they had a bar which the bar was completely closed and under construction. My hotel room was under construction. They were really old of an old furniture . The doors were very nasty. I had to clean my room myself I also had to continue going downstairs for an assistant for towels and wash rags.

4/10

Poor

26 Jul 2026

Timothy

No sea view from balcony as advertised! Hot tub had been down for a month and no information was given when asked if hot tub was operable!. Common areas and rooms need cosmetic updates!

10/10

Exceptional

26 Jul 2026

Kathryn

Great stay. Staff were great and place was very clean.

2/10

Poor

26 Jul 2026

Laura

No es como en las fotos

10/10

Exceptional

25 Jul 2026

siham

The manager Shorlanda is so sweet, she tried to make our journey nicely and easygoing.
I like the way how a he acts with the customer.
I will be back to the same place.
Just the pool looks like not been clean enough and unfortunately the spa was not working

6/10

Pleasant

25 Jul 2026

Nakia

The appliance need to be up dated.

6/10

Pleasant

25 Jul 2026

Alejandra

No ubo limpieza durante la estancia

8/10

Excellent

25 Jul 2026

Jimmy

The Manager an front desk people very respectfully,
The Hotel is in a great location.
It will be Nice if the owners Can Paint the Rooms & Elevators etc.

8/10

Excellent

23 Jul 2026

Yolanda

The room was more than expected, loved ocean view, staff was excellent. A little more upgrades, and tweeks need done. Parking limited especially front entrance. But had great visit.

6/10

Pleasant

23 Jul 2026

Audrea

Room was clean, door would stick when opening (wouldnt open all the way). Check in took >30minutes in line after booking via app. Lazy river doesnt have floats, hot tub was closed, bar area closed, and most of the hotel was undergoing renovation.
Not the greatest stay but for less than $100 for a night before a holiday it's what I expected.

Oh also the parking garage under the hotel is insanely small and handicap/staff only, there is a private parking lot a block or two down for hotel guests so park there before wasting your time.

4/10

Poor

22 Jul 2026

Scott

Where do I begin? Some of the staff was very nice others where outright rude. The room was nother like the pictures you see on line. The kitchen has NO utensils, pot, or pans and a rusty oven. Have stayed in hotels in the past with kitchenettes and they all have had these items in the kitchen. Chose a place with a kitchen so we could make some meals instead of eating out the whole stay. There was no dresser or desk in the room. There was small round table with one old outdoor chair. You could not see the ocean from the balcony as advertised unless you leaned out over the railing. The balcony was so small it barely fit two people. Parking is a lot down the road but you can't park there till after you check in but there is very little room in front of the hotel making it aggravating when there was four people checking in and no room for those cars in front of the hotel. When we got to our room we had no towles. When we went to the front desk we were first told they may not have any left. There was no hair dryer in the holder in the bathroom. When we were checking out I mentioned it because I didn't want to be accused of taking it and was told they don't put them in the rooms that like the towels you have to ask for one at the front desk. Also the place is under construction in some areas which was also not mentioned on their web site. The coffee was awful and they do not have much to put in it. So to sum it up we had beds to sleep in and a working bathroom. That was about it.

2/10

Poor

22 Jul 2026

Dyleshia

Let’s start off and say when you pulled up to the property, it had a dumpster outside with beds inside of them like signs of bedbugs. When you walk in the entrance of the hotel walls were dirty floors were broken. Room did not have any linen. Had to wait on towers. had no view, view of a parking lot next-door. jacuzzi and one of the pools was not operating. Just Bad

8/10

Excellent

22 Jul 2026

Nico

Ehhhh. Aside from the tick in my room, wonky smell in the hallways, hair on my towels, slightly busted room with major construction going on next door (literally next door), I’d say this place is good for the price. Ocean view for $130, not too shabby.

4/10

Poor

22 Jul 2026

Nico

A nice tick greeted us on our first night. And the loudest renovations I’ve ever heard 😭 It sounds like they’re demolishing the room upstairs.

2/10

Poor

21 Jul 2026

Tamika

Hotel was terrible walls were torn up elevator was filthy. Those pictures listed are a shame it looks nothing like pictures shown. Never stayed went to check in lobby and parking lot off putting. Barely greeted. Ask to see a room I was sceptical and I said I wouldn't let a dog stay there. Contacted Expedia they were unable to contact the hotel was charged for one night. Had to make reservations elsewhere

Family_with_children

4/10

Poor

21 Jul 2026

Perley

No blankets. Pillows bad. Microwave didnt work. Parking wasnt at hotel. We had 3 people only had 1 towel. . The only good thing was the view

Partner

2/10

Poor

20 Jul 2026

Maya

The hotel is in a great location but there is major construction going on! They are understaffed. There is no parking on property. It’s across the busy street. I was traveling alone with 2 young children and there was no cart or assistance to get our luggage unloaded and loaded back when we left. The pool was dirty. The room had sand all in the carpet. The lazy river was not operational. There were no towels or toilet paper in the room when we arrived and getting anything from the front desk was difficult. On Sunday morning, my key stopped working and despite having it reset , every single time I went upstairs with my two daughters I had to come back to the front desk to have it reset again. Honestly, I think we should get a partial refund. At least we had fun on the beach and made the best of it.

Friends_and_family Family

2/10

Poor

20 Jul 2026

Steven

Looks nothing like the pictures u get sheets for a blanket. The parking lot is down the street from your stay so u gotta cross the street and walk a good four minutes to your car more if there’s traffic. The rooms are old looking and just completely different than what show u. Do not stay here

Partner

6/10

Pleasant

20 Jul 2026

Chessieca

The rooms are clean but no blankets just sheets just needs upgrades in rooms to get a better vision what they showing on pictures because it's not rooms is to be upgrade TVs upgraded because don't nobody watches cable we need a breakfast for people that's in a resort but overall the staff was great

Partner

2/10

Poor

20 Jul 2026

Montaga

The room they put us in was not the room that was on their website it was dirty and old looking and had so much dust in the kitchen the front desk people were not friendly and I will never book there again

Partner

8/10

Excellent

19 Jul 2026

Lashonda

Room was clean, staff were friendly. Good location. I just didn’t like the parking situation. They are renovating but there was no extreme inconvenience.

Partner

10/10

Exceptional

19 Jul 2026

Briah

My husband and I booked a last minute trip for our anniversary about a week & a half ahead. We got an oceanfront king suite (two balconies, full kitchen, living room, king bed, two TVs) for a wonderful price. The check in process was easy, with our room ready right on time. They are renovating, but nothing that caused any major hiccups in our stay. Some parking is blocked off in the garage, but there are spacious lots diagonally across the street. We did luck out and got handicap parking in the garage 6/7 of our days (my husband is an amputee). The room was very spacious, and the AC worked excellent. The room did have some typical wear and tear, but it was very clean. The elevators were never jam packed and moved quickly. The pools (2 pools, lazy river) were well maintained and never over crowded. The hot tub is closed for renovations, but this wasn’t something we cared to use in 95 degrees anyways! The beach access was very convenient. Shorlanda was absolutely FABULOUS. She was so polite, always greeted guests, and we saw her all over the hotel making sure things were going smoothly. Any time I saw her dealing with an issue, she handled it so calm and professionally. All the staff were very friendly and helpful in general! We’ve been to Myrtle many times and have stayed many places, and this would be a repeat stay for sure! As a couple just there to enjoy relaxation and some fun in the sun, this was easily 10/10!

Partner

2/10

Poor

19 Jul 2026

Tawny

When we arrived at the resort it was 5 pm. I knew that they were doing renovations so I expected that. But the parking for check-in was unaccommodating to say the least. Apon entering the lobby it was a bit of a let down, but if you walk further in past the lobby there is potential, you can see that it is a work in progress.
After checking in we parked across the street. Again I read the reviews and this was expected. When I got up to my room after the 20 minutes it took to check in and park and walk I came to my room... It was actively being cleaned at 5:20PM. I said no problem I will talk to the front desk. When I spoke to the front desk they told me to wait in the lobby, I said no thank you it's an hour after check-in please accommodate me and my family with small children. So they switched my room without enthusiasm.
After entering my new room the floors were visibly filthy. Like I said I was not expecting anything luxurious but I most definitely was not expecting visible dirt and sand on the floor. The bathroom toilet was visibly dirty. I cleaned the floors and toilet with the cleaning supplies that I brought from home and let me tell you the floors were black! I checked out on the morning of the 16th. I was assured on the night of the 15th that I would only be charged for the night. I was reassured on the morning of the 16th that I was being checked out and not charged and I called back on the 17th and was assured again that I would not be charged. Lies I was charged!

Family_with_children

10/10

Exceptional

19 Jul 2026

Ralph

My room had an amazing view of the ocean and the room was spacious and comfortable

Pet

8/10

Excellent

19 Jul 2026

Melissa

Will be a very nice hotel when they are done with renovations. Was quiet. Comfy bed.

Partner

10/10

Exceptional

18 Jul 2026

Timothy

Easy walk to beach

Family_with_children

6/10

Pleasant

18 Jul 2026

Jennifer

They are remodeling.The hot tub does not work and the bar was was never open

Friends_and_family Family

2/10

Poor

18 Jul 2026

Donald

This place was a complete dump ac was very loud shower didn’t halfway work tv kept going on and off plus the hot tub had caution tape blocking it this place is very run down and I don’t recommend staying here cause I won’t be back

Partner

6/10

Pleasant

18 Jul 2026

Frances

Pool outdated but you can tell that the hotel is undergoing construction so give them a little time I see the vision Room was very Clean Hotel Manager wasn't so friendly but hey that's life the hotel next door is much more funnier seems like but for the price I bad it's was Decent i had a kitchenette had to go down stairs & pay a deposit to rent pots and pans Smh

4/10

Poor

17 Jul 2026

Angela

This hotel was nasty. Nothing like the pictures. It is old and they are remodeling, but it is trashy. Could not get in the pool one day because of the filth in the pool. Hair all over the room, in the bed, on the floor. The staff were very nice though! They were always there to help: I just will never stay there again.

2/10

Poor

17 Jul 2026

Ana

Hotel is discussing the room that they give me it was under construction with bucketa of pain
Please don’t atay there

Friends_and_family Friends

4/10

Poor

17 Jul 2026

Kimberly

The hotel seemed understaffed. The ladies at the desk were pleasant enough. Rooms were not cleann, a single towel only in the bathroom. For the price, I was not satisfied with the stay.

Family

2/10

Poor

17 Jul 2026

Horace

shower had a big hairball in it floors were full of sand when checking in househeeping refused to provide clean towels we were told to go the front desk for them stove only 1 burner that worked was repaired after 2 days after we paid $35.00 to rent pots and pans which was only 3 pots no pan a/c barely worked but i bought a fan and made do we were there for my birthday and it was the worse one i have ever had pool was sandy by 10am although the pool person vaccumed it the mornings steps going to beach were terrible hazards to elderly and handicapped i feel on them they are so unsteady and sustained injuries and bruises

Friends_and_family Family

2/10

Poor

15 Jul 2026

shawn

oven in room was dirty, hotel smelled baddd, hot tub didn’t work fitness center didn’t work, parking sucks, rooms don’t even have blankets.

Partner

2/10

Poor

15 Jul 2026

Jay

I don’t like to give bad reviews because I know how it can hurt a business. However if you’re gonna claim to be a resort in Myrtle Beach South Carolina then there should be a certain criteria to meet. This place is really rundown and although I had booked two nights there I only stayed one. I canceled my next day reservation. I called ahead to talk to the front desk and was put on hold for about 15 minutes to be hung up on. My criteria for stay was a pool and a hot tub and when I got there the hot tub was taken off and out of water and the gym was not in working order. I think I saw two employees the whole time.
It would probably be best not to say anything but I think future Guests need to know what to expect.
I thought it was a great price when I booked it but when I got there I saw every reason that the price was lower. For the room and the service and the overall condition of the resort the price was still too high. In my opinion someone needs to purchase that property and upgrade it and it would be very nice. The location is good.
The refrigerator made a loud noise all night and when you did open and close the door it was horrendous. Just needs an upgrade for sure!

Self

8/10

Excellent

14 Jul 2026

Simone

Stay was good not really to many complaints....Bring your own floats or inner tube for lazy river...If you wanna cook bring your own pots and pans heck an air fryer if you can....Rooms are clean enough to stay beds are new an do have mattress cover which made me happy just bring your own cleaning products....there is construction going on didnt' really impact our stay at all....pool towels are at desk we didn't know this until day 3.....there was to much chlorine in one of the pools but there is 3 so that didn't impact us other than my cover up getting bleached went from black to an black an brown tye dye....great access to beach....My biggest problem was the Manager She has 0 customer service skills and she is rude....she wears a suit if you book there...She literally saw me with 2 hands full of groceries in front of elevator one of the team members was holding door for her she came around the corner with a cart that's used for luggage she had what it looked night stands so it was furniture she bypass me did not speak didn't offer for me to get on first or gave me the elevator... she puts the cart in there at this point its full I'm still standing there she states to the worker \"she can get on if she wanna\" as If I'm standing there...Never Ever should employees jump the guest....Other than we had a great stay my room attendant was cool an extremely helpful he is from Jamaica cant remember his name......And we also ended up adding another day....I say its a go for my family

Family_with_children

8/10

Excellent

14 Jul 2026

Dawn

The partial ocean view was not what I was hoping for the balcony was just a little triangle and you have to lean over to see the partial view. Towels were hard to come by. Some of the staff was super friendly. We had one staff member that was maybe a little less than but it didn’t spoil the trip. They do seem to be going through renovations right now, so I’ll be interested to see if it’s a little bit nicer next year. It’s a good spot for a pool close to the ocean and just to leave your stuff and sleep. But so was the hotel down the street that was about 60 bucks cheaper a night.

Partner

4/10

Poor

13 Jul 2026

Cassie

The check-in process was smooth thanks to Satya at the front desk. He was welcoming, professional, and provided all the information needed for our stay. Parking was conveniently located across the street.

The property is dated and currently undergoing renovations. While we received the room we booked, the photos on the website do not accurately represent the rooms in person. Although the room was spacious, it did not meet basic cleanliness standards. The bedding, towels, shower curtain, and bathroom walls had visible stains, and the floors appeared unswept. My party and I had to clean the room ourselves. Once we cleaned the room, the remainder of the stay was manageable. The highlights of the stay were the beautiful ocean view and the convenient beach access.

Unfortunately, our experience with General Manager Shorlanda Fletcher overshadowed our visit. She accused us of throwing eggs from our balcony based solely on statements from other guests who could not provide any description of the individuals involved and only gave an estimated location. Her approach was aggressive, accusatory, and unprofessional. She attempted to intimidate us by stating law enforcement would respond, then left us waiting until after midnight without any follow-up or resolution. We were later informed she was scheduled to work the next day but had called out. Due to the handling of this situation and the lack of professionalism displayed, I will be filing a formal complaint.

Family_with_children

6/10

Pleasant

13 Jul 2026

Zhane

View can be a lot better for over $200 a night. Shower wasn’t clean or in tact. Dryer not included.
Linens and towels were still dirty

Partner

2/10

Poor

13 Jul 2026

Marilyn

The place looks l8ke it's under renovation.

Family_with_children

8/10

Excellent

13 Jul 2026

Paige

They were renovating a lot. It says they have a bar but they do not. The commons area was also shut down and being renovated. The beds weren’t too comfy and were left with just sheets to sleep with. Other than that the stay was awesome for the cheap price and the pools were great to cool off in from my terrible sunburn lol.

Partner

4/10

Poor

13 Jul 2026

Sade

I stayed at Palette Resort in Myrtle Beach from July 10–12, and unfortunately, my experience was very disappointing.

The resort was under construction, but there was little guidance during check-in. There was no parking available at the front of the hotel, so we had to park across the street just to check in. When we walked into the lobby, the staff didn't greet us or make us feel welcome.

We booked a two-bedroom suite, but it only had one TV, which wasn't very convenient for a family. The hotel also had an unpleasant smell throughout, and the pool didn't appear to be cleaned regularly during our stay. The living room had very limited seating, making it uncomfortable for everyone to relax together.

Another issue was that the room phones didn't work, and there were signs saying the bar was open, but it never actually was.

Overall, this stay did not meet my expectations. Between the construction, lack of cleanliness, poor communication, and disappointing amenities, I would not choose to stay here again. This was my first stay at Palette Resort, and it will also be my last.

Family_with_children

6/10

Pleasant

13 Jul 2026

Cassandra

Staff was very rude and the check in process took too long: I couldn’t check in until 5:30pm and check in is at 4:00pm.

Self

2/10

Poor

12 Jul 2026

David

This hotel was the worst hotel I've ever stayed in. It was definitely not a resort. It looked absolutely nothing like the picture. The service was horrible.
The room had holes in the wall. The trim wasn't finished. Dirty bathroom, this was an absolute disgrace of a resort. I honestly feel like I was scammed, complete false advertisement. They didn't even put towels in my room on the 2nd day.
The only reason I did not leave is because I had nowhere else to book a room and it was my family reunion. I cannot believe a hotel like this is even allowed to be open.
This was terrible. Whoever is reading this, I took pictures of what the room looked like. It was horrible. It looked nothing like the picture in the advertisement. I was supposed to get a king bed they didn't even put me in the right room.What I booked , it was just horrible

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Dainelys

Me pareció lugar agradable y justo por el precio, cómodo y bonita área para la playa, cerca del parque de atracciones y también podrías caminar al centro tranquilamente desde el hotel!
Hermoso amanecer y pudimos hacer unas lindas fotos.
Mi prometido y yo estuvimos súper contentos con nuestra estadía

Partner

6/10

Pleasant

12 Jul 2026

kim

The place was so beat up. There weren’t enough towels in the room. Nothing was stocked in the room, you had to go to the front desk to get items. The door didn’t open all the way, it got stuck. The balcony was a joke and taken over by a palm tree. And you had to walk through a stinky garage to get to the pool and out to the beach. It was awful. I was glad we were only staying one night.

Partner

8/10

Excellent

12 Jul 2026

Gwendolyn

Renovations are in progress, but view was awesome and the staff gave EXCELLENT customer service!!!

Family

2/10

Poor

12 Jul 2026

José

I don’t like, very old

Family_with_children

8/10

Excellent

12 Jul 2026

Gwendolyn

Even though it's under renovations, the experience was great. Wonderful workers at the desk.

Family

10/10

Exceptional

12 Jul 2026

Brian

They were under major renovations so things were not open like hot tub. They didn't have enough workers to keep up with all the guests they had.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Kristen

Wonderful and absolutely beautiful views

Partner

4/10

Poor

11 Jul 2026

Karen

The room wasn’t rrly clean at all and it took forever to check in:(

Partner

10/10

Exceptional

11 Jul 2026

Tatiana

?

Family_with_children

8/10

Excellent

10 Jul 2026

Wendi

So the hotel is under renovation. If you will be bothered by that I would not recommend. We enjoyed it because our goal was the beach. We didn't stay in the room much. It was just a place to sleep. Even with the renovation the rooms were clean. It was quiet. The staff's behavior was efficient. You aren't going to get someone who is smiling a lot. Think Department of motor vehicles. They aren't rude. Just very much seems like the light has been sucked from their soul. Ultimately if you don't need any bells and whistles this is the place. Just a neutral opinion about it.

Family_with_children

4/10

Poor

10 Jul 2026

Revati

Not the best hotel. Currently the fitness center is under construction, as is the restaurant on site. The hot tub is under repair, and the pools are nothing special. You have to walk through a garage to get to the pools. Our tv had an orange tint; maintenance came but it didn’t improve. It’s not a smart tv; we couldn’t have any movie nights with the kids. The bathtub had no where to put our soap so we put it on the ground. The bathroom ceiling was discolored and the paint needed an update because it wasn’t matching the walls/ceiling. The “view” was a hotel wall and the patio was very small. The bathroom light fixture was hitting the door so it wouldn’t close properly! The lobby area looked shabby. We asked for another room, and they gave it to us. HOWEVER, the change wasn’t made in their system so at 1:00AM, another guest had OUR room key and was trying to get in. I woke up very scared that someone was breaking into our room. Luckily, the safety lock was on so they couldn’t come in. If they had, I can’t imagine my panic.

Family_with_children

2/10

Poor

10 Jul 2026

Jalen

Hotel was nothing like described. Very outdated. Hotel looked ran down and unkept. Supposedly had an open bar but it was never open.stopped up toilet, worn out appliances and no comforter???

Partner

2/10

Poor

10 Jul 2026

William

Construction happening everywhere , long check in due to understaffing, no onsite parking, dirty and poorly maintained rooms, no towels, no duvet. Thankfully I bought travel insurance because they wouldn’t refund my money. We left and didn’t stay here

Partner

8/10

Excellent

09 Jul 2026

Somphathay

Good room

Family

6/10

Pleasant

09 Jul 2026

Robert

The property is heavily saturated with construction projects.
Parking: The parking situation is awkward with handicap parking under the hotel and regular parking across the street. Unfortunately the under-hotel parking is compromised due to part of the construction project. The effect is a convoluted experience while guests are trying to check in.
Rooms: The rooms are smaller, but that’s not overly bad, they have several tech upgrades and good lighting. It is fairly easy to see that it’s an older building, but we weren’t trying to spend a ton of time in our room. A massive good note is that the rooms had full (small) kitchens!
Beach Access: It was very easy to get to the beach with a trail through the sand. The pools and lazy river are smaller, but nice. Unfortunately, the hot tub (like much of the hotel) was closed due to it being worked on. The beach also had an unsightly giant black pipe running across it - though, to be fair, isn’t something the hotel can do anything about.
Local Area: the location of the hotel is actually really good. It’s not the prime boardwalk area, but there’s still plenty of food and shopping nearby. We really enjoyed the options - especially the Uzbek restaurants off the main road.

Friends_and_family Family

6/10

Pleasant

09 Jul 2026

Shiree

Good location right on the beach. The hot tub was under construction. As was the gym. No sign for the hotel was visible. Okay price for what we got. Room was clean.

Friends

4/10

Poor

09 Jul 2026

Ashok Kumar

I would not recommend because parking is outside building. And If you are going with kids please don't book because of smoke smell always in floor.

Family_with_children

2/10

Poor

09 Jul 2026

Constance

The room did not provide towels for all guests. No toilet paper in room. The kitchen had so much grease build up it was disgusting. The refrigerator was rusted. Sitting on the bed for 2 minutes made me itch. The patio door doesn't lock. The rooms and hotel look nothing like the picture. The hotel gave me a disgusting room and refused to refund my money. I had to pay out of pocket to stay somewhere else.

Family_with_children

10/10

Exceptional

08 Jul 2026

Makenna

Great location, walking distance of the boardwalk. Right on the beach. Place could be cleaner, but overall good place to stay

Friends_and_family Friends

2/10

Poor

08 Jul 2026

Charlie

Dirt everywhere

Partner

2/10

Poor

07 Jul 2026

Jewell

DO NOT BOOK AT THIS RESORT! PICTURES ARE DECEIVING. NASTY, FILTHY, BEDBUGS, STAFF UNREACHABLE, MANAGER NEVER ON SITE! UNACCEPTABLE CUSTOMER SERVICE. THE WORST BOOKING I HAVE EVER HAD. EMAIL THE MANAGER TO COMPLAIN, AND SHE/HE WON’T RESPOND! IF I COULD GIVE -1 STAR, I WOULD!

Family_with_children

8/10

Excellent

07 Jul 2026

Amy

Staff was friendly. Breakfast was perfect with a variety of hot and cold foods. The suite was nice and cool. Need bedding in room for fold out couch. You can tell it is under construction. Balcony and view was amazing!! My family member is handicap so we were able to park in the onsite lot and ise the elevators. We really enjoyed our visit.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Cody

Booked through Expedia without the option for ocean front, booked wrong sayes had to pay for the extra day my fault. Get to the hotel and ask if they have ocean front they tack on another 100 dollars... booked a double room, they put me in a king... first room had mold all over the lampshades walls ceilings, the appliances were old dirty and rusty. The second room also had mold on one of the lampshade the other one was still in the pastic... room had filth on the walls missing the headboard. Finally got to my third room which also had mold on the walls and ceiling. There were 3 smoke detectors going off the whole time we were there and when we told the staff they acted like they couldn't hear it. They said they had handicap parking downstairs but there was no room to park. Only part that didnt disappoint was the pool. So two nights in a filthy, mold filled room... I think next time I might just choose a tent on the beach. I would have switched rooms but have you ever filed a claim with expedia... pain in the ars.

Partner

10/10

Exceptional

06 Jul 2026

Taylor

Staff was nice and rooms were clean

Self

4/10

Poor

06 Jul 2026

Alisha

You have to “check out” towels, kitchen utensils, and toiletries from the front desk.
They allow no cooking of seafood in the rooms, the hot tub was out of order and the whole hotel was under construction.

Partner

10/10

Exceptional

06 Jul 2026

Helga

El Hotel está en reparación tal vez por eso se ve un poco sucio, la piscina no se miraba tan limpia la atención no tan buena pero aceptable, en conclusión estuvo bien para nosotros, lo que nos gustó más es que queda frente de la playa .

Partner

2/10

Poor

06 Jul 2026

Jacob

The listing for this property was not what it appeared to be. Check-in was awful, long lines and little communication from staff. The room was awful, the A/C was blowing warm air. The room smelled like mold, mold present on surfaces. The kitchen had zero dishes, if you plan on cooking bring everything you need. The pool was gross with throw up floating on the surface. Parking is awful good luck on that one. Way overpriced for what you get. I would suggest going anywhere but this place. The staff seemed to pass the trash, if you have a question they would send you to someone else. Very unprofessional for a service industry. The toilet did not work I had to flush and fill up the tank by hand. Thick mold on the top of the toilet. I have stayed in some questionable places before and this place is in the top rankings for the worst. I had a better night stay at a hostile in Athens. They will tell you it’s being renovated….. I was in a “newly” renovated room and it was a dump.

Family_with_children

10/10

Exceptional

05 Jul 2026

Imani

Great stay! Enjoyed my vacation.

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Allen

This was the worst experience I ever had in a hotel. The hotel was very dirty mold in the shower rusted hinges on the door. The hotel is not even in a great location. Put in for Ocean view suits and I got a side view of parking lot. The hotel did not even have utensils cookware or dishes. They do not even service your room. Don’t change your towels. Do not clean their rooms. The hotel does not have parking on the premises like I said it was terrible. they do not even change your towels daily.

Family_with_children

2/10

Poor

05 Jul 2026

Chris

Hope things get better after ownership changeover

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Paul

The property is under construction, but other than that.It's a nice property