Name: Captains Quarters Resort
Address: 901 S Ocean Blvd, Myrtle Beach, 29577, US

8/10

Excellent

31 Jul 2026

Kathy

The room was not nasty but wasn’t clean clean. The AC was great. The room I booked online was a side view but the pics online didn’t show the big palm trees blocking the whole view of ocean. Overall the stay was good besides one employee up in front at check in that kept telling me to move my car and I couldn’t park there. I told her my son in law was driving and would pull the car up once the car in front of him pulled up. We was in the check out line. She came inside 2 more times after that tell me nobody was in my car and to move it. I finally told her if she walked up to the car she would see joy only my son in law but also two other adults. Once she walked up to the car she said oh there is someone in here. Each time after that when she saw us coming she was kinda snobby at the gate or on sidewalk. The housekeeper that we saw in the hallways each day was very kind and always talked to my little grandson.

The pools was amazing. The Saturday night show was great as well. The Music was absolutely fantastic.

Overall the stay was fun and good. Just kinda disappointed in the view of room and the way the one lady acted towards us at check-in.

4/10

Poor

28 Jul 2026

Tierra

I will never stay here again. When I got to my room it smelled like cigarettes and the bathroom was disgusting. We paid for an ocean view and we had a parking lot view. When I talked to the manager he asked me did I know the difference between ocean view and ocean front, as if I was not intelligent enough to know the difference. They don’t have a bowling alley yet although it’s mid summer and it advertised it would be ready. I’m telling you don’t spend your money here. They definitely need to upgrade their rooms and hire a better cleaning crew.

6/10

Pleasant

27 Jul 2026

Chau

We drove four hours and purposely arrived around 8:00 PM, even though check-in begins at 4:00 PM, expecting our reserved room to be ready. Instead, it wasn’t. We were first placed in a downgraded room with no kitchen, a broken shower, and what appeared to be water damage around the A/C unit. After multiple room changes and hours of waiting, we weren’t placed in an acceptable room until nearly 10:00 PM.

The front desk staff working that evening seemed inexperienced and unable to provide clear answers or resolve the situation efficiently, making an already frustrating experience even worse.

The hotel is also undergoing significant construction inside and outside the property, something guests should be aware of. Pool towels were frequently unavailable, and the bartender/server we encountered wasn’t very friendly or welcoming.

The positives were the oceanfront room we eventually received and the housekeeping and maintenance staff, who consistently kept the bathrooms and common areas clean.

Captain Quarters has a great location, but the poor check-in experience, lack of communication, room readiness issues, and customer service overshadowed our stay. I’m still waiting for Expedia to receive a response from the hotel regarding compensation for the inconvenience.

10/10

Exceptional

27 Jul 2026

Bobbi

We really liked the resort. I will say that when you pull up it looks like a very fancy resort, and the lobby matches. I really appreciate the secure parking garage as well. I am glad our room was on the 7th floor, but if you are disabled it would be advantageous to stay on floors 2-4 so you can park on the same floor as your room. The pools are nice, and the beach access is very convenient.

6/10

Pleasant

27 Jul 2026

Ayessa

The property is ok! The pool outside was over crowded . The front desk never answers the phone so you have to come out the building to go to another building to get your towels etc or question answered. No room service ! I stood there for 42 min to ck in and the phone was ringing off the hook.. def need some changes as far as ck in and calling for a staff at the front desk. Maybe once checked in.. a customer should be provided a one time use per stay phone. Number to get in touch w someone

10/10

Exceptional

27 Jul 2026

TINACHYIA

The staff was very friendly and helpful and I love that and they made everything so easy for us

4/10

Poor

27 Jul 2026

Taylor

My family has stayed at this hotel the last 3 years. Usually it’s great and I have no complaints! This time was the complete opposite!! I booked a junior suite for my family with ocean view. This should have been 2 rooms. One with a king bed and one with a queen bed. That way my husband and I could have our time away from our children, as he works over the road and we only see him every 3 weeks or so. When we got to the hotel I went to check in as normal. I was then informed that the hotel has overbooked the room I had booked. So instead of the junior suite they downgraded my room to a standard 2 queen bed room with partial ocean view which was on the side of the building overlooking the neighboring hotel. I was very upset. Then they informed me they couldn’t give me any type of refund since I booked through a third party site, which isn’t fair. They gave me a $200 voucher to the Loco Gecko, which was also not the best and somehow magically was $205 before we tipped our server. They also didn’t charge me for parking, not sure how much that even should have been. So overall I overpaid for a standard double queen room and probably won’t book at this resort again.

8/10

Excellent

26 Jul 2026

Debbie

Was a very pleasant stay Elevators were a bit slow but overall all good

4/10

Poor

25 Jul 2026

natasha

Overall the stay wasn’t great. I started out in a room I didn’t pay for so I had to wait forever for the correct room. When we got to the right room the tub wouldn’t drain and we called 2x for it to be fixed and it never got fixed. Pools were nasty but the room itself was clean. Elevators were horrible. Stayed broke down and desperately needs ac in them. Probably Wouldn’t stay here again. Beach was awful. Couldn’t enjoy it.

2/10

Poor

24 Jul 2026

Alessandra

The stay started at the reception; the staff were in a bad mood, impatient, and made ugly faces at me—I didn't like it and felt uncomfortable. Housekeeping was fine, but the pools aren't cleaned; people throw disposable cups and even shredded Styrofoam into the water, and the ground is littered with trash! I didn't feel good about even getting into the pool. I won't book this place again.

10/10

Exceptional

23 Jul 2026

Mudasir

Excellent

10/10

Exceptional

22 Jul 2026

joyce

Staff was amazing!

4/10

Poor

22 Jul 2026

Rosario

La propiedad no estaba limpia las sabanas de mala calidad y el baño demasiado pequeño

2/10

Poor

20 Jul 2026

Panejia

The way the hotel look online looks nowhere near when you get to the hotel. It was my first time and I will never go back nor recommend anybody there. The rooms was not clean the elevators horrible hot and nasty. The hotel is very nasty and needs remodeling and thats what they were doing as well but the hotel was still nasty. The front desk took the phone off the hook to prevent from servicing the customers

Family_with_children

10/10

Exceptional

19 Jul 2026

Sharmaina

It was a very nice place loved the dj and drinks by the water

Family_with_children

6/10

Pleasant

19 Jul 2026

Laronda

AC unit went out Friday night. Water dripped from ceiling onto the bed and floor due to no air but they did come in and replaced the unit Saturday. I asked for another room but was told none was available.

Family_with_children

8/10

Excellent

18 Jul 2026

April

Beach view and pools were nice, but could’ve been cleaned a little more thoroughly each day. Several things are being renovated right now as well.

10/10

Exceptional

17 Jul 2026

Raheim

Very nice for the price

Friends

2/10

Poor

16 Jul 2026

Rolland

Terri le communication at check in , arrived at 4pm could not get our accomodations till 5:00pm and nothing was offered for our inconvenience.

Family

6/10

Pleasant

16 Jul 2026

Dawn

Expedia should be ashamed. We tried to get a room with a refrigerator NOT a mini fridge. The pictures Expedia had for the room we picked was a full size refrigerator but when in the room it was a mini refrigerator. We had to change rooms and the hotel comped the difference because of expedias pictures. Won’t be using Expedia again.

Partner

10/10

Exceptional

16 Jul 2026

Debra

They're under construction but I wasn't effected in any way with noise.

Family

6/10

Pleasant

14 Jul 2026

chrystal

Murphy bed once you pulled it down was disgusting like it hasn’t been cleaned behind it where the hinges are in 30 years. Towels are thin old and dingy motel style
Towels not resort style towels. Only 1 elevator running. Only way to get to lobby is to walk thru parking deck or from pool outside and walk around the entire building. Indoor pool area was very dirty. Access to beach was amazing. Outdoor pools were convenient but always cloudy and had hair and stuff floating in them no one cleaned them throughout the day. . Pool towel station never had towels. All
Common spaces were old/ dingy/dirty. It has sooooo much potential. Outlets sparked when we tried to use
Them. Brand new shower insert and balcony was fantastic!

Family_with_children

8/10

Excellent

13 Jul 2026

Alfred

The room was good with the exception of a horrible rotten egg smell in the bathroom. I requested towels from the front desk. By the time they got there I was already in the shower, I heard a knock at the door then heard my room door open and close. Housekeeping had entered my room with no permission from me while I was showering. I was frantic….

Partner

8/10

Excellent

13 Jul 2026

Willie

it was good Clean room
Beach view
Outdoor pool

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Jarbrail

The stay was amazing,everyone was very friendly and the price was reasonable..

10/10

Exceptional

12 Jul 2026

Fadiop

Everything

8/10

Excellent

12 Jul 2026

Cynthia

Great location

2/10

Poor

11 Jul 2026

Joel

Can't access floors from inside lobby elevator was not working. Had to pay extra for parking. The hotel was super dingy. The elevator floors were soft. Water pressure sucked the shower door frame was left and curtain hung instead. Bed not comfortable. Visible water damage in room. Pools didn't look very clean. Had to entire hotel through parking garage even on foot. Half the parking garage was used to store stuff. Looks like maybe reno getting ready to be started. But why pay for parking when it's built into the building and had to be used to entire rooms dumb. Had good access to beach however.

10/10

Exceptional

11 Jul 2026

Jessica

Room was a bit unclean, but service and amenities were above

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Shannon

Everyone and everything was excellent!

Partner

2/10

Poor

06 Jul 2026

Denis

The property was duty and the ac not working and nothing coming to clean the room . I don’t recommend this resort.

Family_with_children

6/10

Pleasant

05 Jul 2026

Yuliana

Bueno para familias con niños pequeños

Family_with_children

8/10

Excellent

05 Jul 2026

Perla

We got a beachfront room and was the perfect hotel for our family! Was disappointed the bowling spot was not ready yet and the parking was annoying as everything was pretty much taken up and would drive in circles until a spot opened. Everything else was great!

Family_with_children

6/10

Pleasant

04 Jul 2026

Robert

The property is under renovation. We had to travel through the parking garage to get to the elevator to our rooms. Staff were extremely accommodating and friendly.
Showers lacked adequate hot water.

Family_with_children

10/10

Exceptional

03 Jul 2026

Roberta

Friendly Staff, loved the ocean view! Enjoy the music and I was impressed with the Security around the swimming pool area. The food was delicious!

Family_with_children

8/10

Excellent

02 Jul 2026

margaret

Everything was great. The pools, the convenience, I am looking forward to seeing all of the changes when they are finished

Family

4/10

Poor

29 Jun 2026

Ben

It's Dumpy. Don't trust the nice online pictures of the pools and rooms. Check in was a nightmare, because you cannot park and check in. If you park up front an employee comes out and yells at you. There are 4 levels in the parking ramp, but 2 are being used by the construction crews doing the remodeling. There is little parking on site but don't worry, you can park off site and still be charged the same parking fee. We had a suite for 6 people. The room had 3 towels/washcloths, and it took forever to get some more from the front desk. I also had to call the front desk to get lightbulbs for the lamps, because there weren't any in the fixtures. The rooms are long and narrow, with an air conditioner on each end. The air conditioner by the beds didn't work and there was black mold and water damage in the bathroom. The carpets are packed with sand and haven't been vacuumed in a long time. Plan on taking the stairs, because the elevators are usually out of order or unresponsive. The pools are gross, and full of sand. I know they are remodeling for future guests, but they are neglecting the current guests.

Family_with_children

2/10

Poor

29 Jun 2026

Madison

An issue at check in left us waiting for over an hour to get a room. The room stunk and was dirty. There was a dirty towel left in the room from the last guest in the bathroom. There was a blood stain on the mattress and food stains on the pillow. The tv didn’t work and the rooms were very loud/noisy. Another guest had their car broken into while we were there. The pools were cloudy and looked dirty. Not as advertised. Avoid. We actually left a day earlier by choice and will not be returning.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Rita M

only cleaned the'(room if you stayed 5 nights. The housekeeping staff was very nice and courteous. Pools were great.

Family_with_children

2/10

Poor

29 Jun 2026

Johnnie

The website is a total scam. The place is under construction. The parking garage is a total disaster the front lobby is a mess with a couple of desks. Our room smelled of cigarettes, the pool was filthy. Go to the 9th floor and look down at the pool and you can see that you do not want in that pool. It was a total rip off.

Family_with_children

6/10

Pleasant

28 Jun 2026

Tonya

It's a very confusing hotel to navigate, good luck finding an ice machine, kinda dirty from guests trashing it, and the staff is too tired to care about customer service...
Great views, tons of pools, that's about it....

6/10

Pleasant

25 Jun 2026

Amy

Due to construction and upgrades to the original building everything was a bit tedious with check in. It took a lot of time and patience because the checkin was at the Loco Ghecko. The overall cleanliness was an 9/10. They were close to being finished so it may not bother any new plans.But they also charge $12 a day for parking and I didn't find out until check in.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Alyssa

Check in was terrible. But all around a good status

10/10

Exceptional

24 Jun 2026

Ramesh

Customers service on point

Family_with_children

6/10

Pleasant

24 Jun 2026

Robbin

The hotel was decent although they are currently undergoing construction which should have been mentioned. So of the amenities were closed. The parking garage situation is horrible they only have 2 floors open and then you have to park across the street. The check in desk is located in the restaurant next door. Room had a horrible smell so cleaning is very minimal. But for the price it was ok.

Self

4/10

Poor

23 Jun 2026

Miguel

The check-in staff were terrible and rude.

Family_with_children

2/10

Poor

22 Jun 2026

Alicia

The best feature of the hotel was the pool area, which we thoroughly enjoyed. Unfortunately, our overall stay was impacted by several issues with our room. One of the televisions was not functioning properly and operated through a Fire Stick rather than standard cable service. In addition, the air conditioning did not cool the room effectively.
Our room was located near a parking deck, and throughout the night we could hear birds chirping continuously. The noise was quite disruptive, especially since we were unable to use the television to help mask the sound. We requested a room change, but the hotel was fully booked and no other rooms were available.
Despite these inconveniences, I would like to recognize the front desk staff and manager for being courteous, professional, and helpful during our stay.

Family_with_children

2/10

Poor

22 Jun 2026

victor

Very disappointed, the building was under construction, the beach was also under construction

6/10

Pleasant

21 Jun 2026

Kathrine

Under construction; did not know; pool was not clean but the room was nice and clean
Good customer service

Family

2/10

Poor

21 Jun 2026

Nyasia

We checked In at 4:45 and still had to wait for our room then the gave us the wrong room number so the ppl in the room was about to fight us due to the hotel error then we finally get our room and it still was not clean when we got there used wash clothes with lady red lipstick also the bath tub was dirty with hair and there was dead roaches behind the dresser the pool area was cool will never stay here again and recommend no one else stay there too

Family_with_children

2/10

Poor

21 Jun 2026

james

No TVs TVs was out bad service

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Aushequa

My family enjoyed themselves! The room was clean, the vibe was amazing. If you are going with your family this is the perfect place.

Family_with_children

2/10

Poor

20 Jun 2026

Kim

This property is under construction and the rooms are not being completely cleaned, there is diffently a safety issue. I will be contacting corporate about my experience. It was horrible. There was hair in and on my shower, the top blanket felt like a napkin, there no phones in the room to reach the front desk, the pools was algae green. This was most definitely the worst experience I have ever had to deal with. I could go on and on.

Partner

6/10

Pleasant

19 Jun 2026

Christina

Room was clean and beautiful we stayed for seven days couldn’t get a hold of the front desk couldn’t get no room service had to keep calling just to get clean towels and couldn’t even get any toilet paper just very frustrating for the amount we paid I feel like the communication could have been better also there was no parking due to them doing renovations which should have been informed off but wasn’t

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Yadira

The staff very friendly and professional

Family_with_children

6/10

Pleasant

14 Jun 2026

thomas

Check in is 4pm didn’t get into room until 6pm.

Family_with_children

4/10

Poor

14 Jun 2026

hely

Did not like. Long check in process, dirty pools, in 3 days never get fresh towels or anything in the bedroom. Pools overcrowded with one type of people smoking drugs and being loud and behaving like that people behave.

Family_with_children

2/10

Poor

14 Jun 2026

Shalia

Under renovation

Family_with_children

6/10

Pleasant

12 Jun 2026

lisa

Booked an oceanfront room but got a side view room, didn’t know anything about renovation going on, didn’t know about construction going on the beach 24/7. No room service for the 4 days we were there, had to go get our own towels daily, didn’t know I had to pay extra to park in the resort parking garage (per day). Had to check in/out across the way at a restaurant. Very thin blanket ( if that’s what you want to call it) on the beds. No access to the beach from hotel, had to walk a mile to get on the beach. Pools were disgusting. Ice machines were broken, elevators were tiny and dirty. Wouldn’t recommend staying there until after all the construction is completed and maybe not even then.

Family

6/10

Pleasant

09 Jun 2026

james

Family friendly

Family

8/10

Excellent

09 Jun 2026

Tina

Clean homes, nice set up, plenty of pools and activities at the hotel. Beach accommodation. Close to amusement park and shopping. Very friendly staff. For my family we will stay again in the future. I believe we have found our new vacation spot.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Miranda

Avoid this place. On our first night arrival we found bug like remnants in the sheets. We were moved to a new room of lesser value. This room had light switches that didn't work, outlets that didn't work and overall sketchy wiring through out. We contacted the front desk after staying in the new room for 1 night. They moved us to yet another room and accommodated us with a $50 gift card to the restaurant next door and a late check out time.

From what I can tell the place has been under construction for years. We were woken up Sunday morning to metal grinding and drilling outside our room. It's too bad, because it does have great pools and entertainment for kids.

On the way out I overheard another guest complaining about the 2nd room they were moved to having unmade beds. If your looking for basic requirements like clean bedding and working electricity go somewhere else.

Partner

2/10

Poor

08 Jun 2026

Aviana

It was not what they listed at all. It gives more of a motel vibes than anything. It’s like a outdoor hotel situation, but it contains carpet so it has a strong mildew smell the bathroom once I took a shower I could see all the water like sitting on whatever type of fabric they had I had to buy Lysol wipes, Lysol spray air freshener. It was just a real thick, musty smell they made everything feel nasty housekeeping I gave them my towels to get new ones and they never bought new tires. They just took the old towels and so yeah, the last three days it was a waste because eventually, I just stated another place and came back and packed my bags

Family_with_children

2/10

Poor

08 Jun 2026

Diane

Beach was closed. We were not notified or would not have booked that hotel. Room was dirty, Lazy river outside was closed during the day, pools were filthy

Partner

6/10

Pleasant

08 Jun 2026

Alyssa

Hotel was clean and nice. Pools and hot tubs were not heated or hot at all. Bar closed early around 9 and the WiFi didn’t work. Could not get more towels or trash bags had to ask multiple time. But overall staff was kind.

Friends

10/10

Exceptional

07 Jun 2026

Elizabeth

Everything was great! Very family friendly! Tons of fun things to do on the facility. Great view of the ocean! Great restaurant! My family and I really enjoyed our stay!!!

Family_with_children

10/10

Exceptional

06 Jun 2026

Angela

The Property is in a perfect oceanfront location..there are restaurants within walking distance and a Walmart Neighborhood Market within a 5 minute drive.. lots of Pool options and if you have little ones they will love the pirate ship splash pool.. our room was located next to Arcade on 9th floor which had lots of fun games.. during our stay there the Resort was still undergoing construction for their new amenities and lobby but it didn’t affect our stay there .. it was just a little bit confusing as to where to check in and how to enter the property to our room because the front desk check in person was very rude and did not give us good directions.. the room was spacious and well maintained the bed comfortable refrigerator and microwave worked very good and air conditioning worked great as well the view from balcony was awesome !! Over all it was a great stay.. don’t let the attitude and rudeness of the front desk personnel deter you .. every other person that worked there was very nice

Family_with_children

10/10

Exceptional

03 Jun 2026

Amanda

Exc
Excellent experience at Captains Quarters. Very clean, friendly staff and a beautiful room. Conveniently close to restaurants and entertainment. We were right above the pool and with the door closed, it was surprisingly quiet for sleeping. Great vacation accommodations!

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Mariana

Buen lugar familiar solo que están en remodelación y es un poco complicado el acceso, lo que sí no me gustó fue que me dieron las agitaciones en el piso 1 y avía mucho movimiento de construcción segunda cosa que no me gustó que no fueron a cambiar las toallas de la habitación y eso que mi estancia fue por tres días, pero fuera de eso el ambiente muy bueno y muy buen lugar para los niños

Family_with_children

4/10

Poor

01 Jun 2026

David

If you are handicap as my husband and I are, this hotel is not handicap accessible. There are no ramps or elevators in the garage leading to designated floors. When we made reservations we were not informed of this, and that the hotel was under renovation. When we arrived we learned that there was no lobby or restaurant open. Reservations and the restaurant were in another building entirely.

Friends_and_family Family

6/10

Pleasant

31 May 2026

Katlyn

It was under construction which wasn’t listed on the website. Check in is 4pm I got there after 5 and I still had to wait another hour for my room to be ready. You have to pay for parking. Only 1 of the hottubs were actually hot the other ones were cold. The elevators would take forever to come so we mostly used the stars. It’s very confusing getting around all of the construction. Not worth the price in my opinion.

Family_with_children

10/10

Exceptional

31 May 2026

Jennifer

The property was in a good location. I didn’t like the parking situation. I’m hoping with the upgrades/ remodeling coming soon, the whole parking deck will be open.

Family_with_children

10/10

Exceptional

31 May 2026

Nancy

Excellent place for families.

Family_with_children

8/10

Excellent

31 May 2026

Keona

Great view family friendly

Friends_and_family Family

10/10

Exceptional

31 May 2026

Alene

The service is amazing we visit every year and love to stay at the same resort with great service everytime. The staff are friendly and very helpful, our WiFi and phone went out and they fixed it same day. Love the fresh warm towels at the pool and the clean outdoor pool and hot tub. The views are a 10/10 from our room with the ocean view can’t wait to see the new updates from the renovations. My family of 5 are always comfortable and love our annual visit to Myrtle Beach

Family_with_children

8/10

Excellent

26 May 2026

Douglas

View was good

4/10

Poor

25 May 2026

Latoya

Horrible customer service from front desk staff. Lobby under renovation so you have to check in at the restaurant across the street and enter the hotel from the back stairs or the parking garage which is dark. Kitchenette room was clean and decent but there is no housekeeping daily or when you call for towels they don’t bring any. I had to go to the lobby in the pouring rain just to get towels after I requested them hours earlier in the day.

Partner

6/10

Pleasant

25 May 2026

Ashley

I enjoyed my stay will return

Partner

10/10

Exceptional

25 May 2026

Heather

Steve was great!

Partner

10/10

Exceptional

25 May 2026

Elizabeth

Súper cómodo

Family_with_children

4/10

Poor

25 May 2026

Betsabe

As soon as we arrived, we could smell smoke, humidity, and the sofa bed had a strong urine smell which made our clothes smell bad for us sitting on it. The bathtub had hair in it, and it would get clogged every time we would shower. The first night we barely had any sleep because there was a lot of loud music, people yelling in the hallways and pool seems like there's no type of respect for people trying to sleep. Honestly, everywhere we'd go, we would smell weed and it was just a horrible experience overall. The only nice part about it was the pool and the walkway to the beach. We expected a better experience for the price.

Family_with_children

4/10

Poor

25 May 2026

Wayne

Excessive additional fees. TV was barely basic. The room was loud. Check-in was at the bar next-door due to construction. Several parking places were given over to construction. All in all just an average day at a barely average hotel don’t know why they call themselves a resort.

Self

8/10

Excellent

25 May 2026

Lora

It would have been extremely good if they was not doing construction on it i could not get everything i was promise

Family

10/10

Exceptional

25 May 2026

Kemon

I'm very good for a family trip. Had many things to do on the property

Family_with_children

8/10

Excellent

25 May 2026

Balam

Hotel currently under construction. So keep that in mind. If you don’t mind t

6/10

Pleasant

19 May 2026

Ronald

Check in was horrible.
Inside open air restaurant.
Hard to hear.
Staff had to scream at each other to be hears over motorcycles

2/10

Poor

18 May 2026

Peggy

Not as pictured at all. False advertising. Misrepresentation. Awful experience. Avoid this terrible place like the plague

Friends_and_family Family

6/10

Pleasant

17 May 2026

Shania

It was a decent stay for last minute trip. A lot of construction so very confusing on where to go. Parking was full quickly. Although there is an option for “overflow” parking, I’d rather my car be closer. Lots of pools to choose from. Definitely kid friendly.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Shekia

I had fun for Mother’s Day and the room was beautiful thanks for everything see y’all soon will be booking back ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

6/10

Pleasant

11 May 2026

Randolph

The room was clean. Same as the pool. My only problem was the towels wasn’t properly washed.

Family_with_children

10/10

Exceptional

10 May 2026

Shannon

Great stay very clean! Staff were amazing! We will be staying again!

Friends_and_family Family

2/10

Poor

10 May 2026

Tiffany

I t was a rat in the room and a it ran behind the refrigerator where it was whole back there

8/10

Excellent

10 May 2026

Marissa

The hotel is going through renovations so check in was a little tricky and hectic! Managing the parking garage was tight. Overall, a decent hotel for the price, walk ability is okay but we drove to most dining areas we planned to go too. We enjoyed being able to walk right out on the beach and having access to multiple outdoor pools and indoor pools and while there are quite a few hot tubs(not all in operating order)and some had entirely too many unsupervised children in them! We were right by the steps on the fourth floor and by 11pm it was quiet...found out from a guest that walked right into our room that our door needed to be slammed shut, guessing from the moisture it had not shut completely, but no more problems after that mishap! Our room was clean, bed and pillows comfy and water pressure was decent.
Suggestions and complaints: There was no full length mirror in the room anywhere and no plugs or charging ports near the beds, both which are deal breakers for booking a second stay here.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Vernisha

This is a very nice clean hotel with a lot to do An right in the middle to a lot of things to do! Only problem We had was when we first checked in. The room service ppls just bust up in our room without knocking or anything! Jus said they were sorry this says a vacancy room! So why U came in like that! But we had no other problem after that!

Partner

8/10

Excellent

08 May 2026

Stephen

It was a great room with the following exceptions
Balcony door was off the track which they fixed right away
They had a coffee pot but no cups which was corrected right away
They didn't have hair conditioner and the only body soap they had was the small bar that cheaper hotels use.
We ended up leaving one day early because of the weather
There was construction going on at the hotel

Partner

8/10

Excellent

03 May 2026

Julia

Our room was clean just missing a few things like coffee cups and a iron …….. And there was a loud noise sounding like gunfire about 3:00 am in the morning right outside our door , the staff didn’t asked how was our stay

Partner

10/10

Exceptional

02 May 2026

Eric

Great

6/10

Pleasant

30 Apr 2026

Rosmaris

It’s under construction. Check in is at Loki Geiko and the line was long. The room was spacious and clean.

Friends_and_family Family

2/10

Poor

25 Apr 2026

Allie

This place looks nothing like the pictures. It is super dirty, the mattress’s are dirty. Not family friendly, people smoking pot everywhere. There were parties going on in the rooms surrounding mine.

Family

2/10

Poor

25 Apr 2026

Amber

The check in is confusing to say the least. The inside looks like a ghetto apartment building or something. People hanging out yelling and screaming in the hallways at night. The room was clean though. We did have an oceanfront room but it was a little further away than i thought. The pool doesn't seem to be filtering well. A snack machine would've been nice. My last complaint is the bathroom shower was extremely close to the toilet even my 5 year old had trouble getting in and she's very small.

Family_with_children