Name: Homewood Suites by Hilton Myrtle Beach Oceanfront
Address: 520 North Ocean Blvd, Myrtle Beach, 29577, US

2/10

Poor

03 Aug 2026

Aaren

they had roaches

8/10

Excellent

03 Aug 2026

Joshina

Room was clean, staff was nice, but pool was dirty and my fish tacos hand hair in it, but the manager was polite and gave me something else and that was good.

8/10

Excellent

02 Aug 2026

Sadaf

Property is in excellent location close to everything but Elevators busy. I checked in Thursday and room service didn't clean room and it was past 4 pm on Sat eve.. I asked for more towels .. its 3 star hotel so service could be better.. but hotel is overall good.

10/10

Exceptional

01 Aug 2026

Laura

No complaints. Everything was great.

2/10

Poor

01 Aug 2026

Thea

We didn’t like our stay.. The rooms are not clean. We booked another hotel the following day.

8/10

Excellent

30 Jul 2026

Joanna

Check in was chaotic, no where to park, only valet along with other people checking in the same time. No luggage carts, no assistance from staff, front desk is not at entrance, it’s on the 3rd floor and there are only 4 elevators for 19 floors. We tried to check in a couple hours before but the room wasn’t available so we had to check in with everyone else. We had to make three trips to our room lugging our own stuff. The check in experience was enough for us to not want to go back. The room was nice, breakfast food was good but not enough tables to handle the amount of people staying at this hotel. People standing around eating or people eating outside in high heat. Water park area was nice but they could use better signage around the hotel. We received a text to stay another night at a discount but when we asked the front desk they said it was only for Wednesday night but we were already booked through Wednesday night. Pointless! The hotel is close to the beach and walking distance to the boardwalk but there isn’t much at the boardwalk. We ended up driving to Broadway for dinner each night.

8/10

Excellent

30 Jul 2026

Joshua

Easy access to beach and restaurants. Prompt service from staff. Only 4 elevators made busy times difficult. Room was great.

10/10

Exceptional

28 Jul 2026

valerie

We had a Great experience...

2/10

Poor

27 Jul 2026

Jorge

If you want to enjoy and have fun on your vacation DO NOT COME TO THIS PLACE, the employees will take care of making you have a super bad time, especially in the pool area, they bring a whistle and are scaring the children and yelling at them and if you want to drink a bottle of water they scream at you and take you out of the pool area, it was the worst experience of my life in this place. Apparently a black guy with blue eyes is the leader in the pool area, they are arrogant and disrespect you and when you confronted them they told you that they didn't care what you said.

8/10

Excellent

26 Jul 2026

Elida

The room was very nice and clean. The staff some where nice, some where not. The breakfast was good, would loved it if it would vary from day to day. The view was amazing from our room. Beautiful place to stay but the parking valet was a little bit confusing the person who took my car wrote my name wrong it didn’t affect in any way but apparently you have to set up an account with your information like the place didn’t have anything to do with the parking valet.

10/10

Exceptional

25 Jul 2026

Charlise

Room was very clean. Staff was helpful and pleasant. Excellent breakfast. Pool was great for kids.

10/10

Exceptional

25 Jul 2026

Ray

The pool and waterslides were great for the kids. Beach access was directly behind the pool. Breakfast was decent; they also do a lot of vegetarian options. One downside is the elevators. You need the room key to use the elevator and there are only 4. So plan to wait for half an hour or more if it’s a busy time of day (ie checkout, during breakfast hours, around check in, etc). Parking is valet parking only. Downside to this is the insane lines to retrieve or drop off your vehicle during busy hours (mealtimes, check in, check out, etc).

4/10

Poor

24 Jul 2026

Johanna

Low quality, stay for a week and never clean the room or change beds linen sheets. Linens sheets are low quality!

10/10

Exceptional

21 Jul 2026

Brandon

Clean rooms beautiful facility

10/10

Exceptional

21 Jul 2026

Kristen

Only recommendation that there’s really nothing they can do- they need more elevators

8/10

Excellent

20 Jul 2026

Shavannah

The staff in the lobby seemed to see guest as an inconvenience. They were on their phones and took them 2 minutes to acknowledge that we were standing there, even after we greeted them. They took our information and checked us in and handed us our key cards to the room, gave no direction of room number or how to get to the room. They didn’t go over the pool/ water play room, no info of when it’s open where to access it, rules. We didn’t get info about the arcade that they had their the bar the ice cream shop that’s by the valet. No info of parking and using the valet. The room was smaller than expected, it was clean and the view was great. The cleaning staff were nice and gave info on what to do or the good places to eat or check out with the kids. Staff that did breakfast were amazing, checking on all quests, cleaning things fast so that people had places to sit. Only having four elevators for a hotel of this size had you waiting 10-15 mins at times to get one that you could fit on as there was so much traffic.

Family_with_children

10/10

Exceptional

19 Jul 2026

Angel

Traveling to Myrtle Beach,SC with my 3 kids and wife. We stayed in homewood suite by Hilton oceanfront resort. We enjoyed everything about this trip great location, great breakfast buffet (my kids loved) and next to boardwalk walk and major South Carolina Myrtle attraction as: SkyWheel and piers. Also, on site Kids Waterpark, jacuzzi, pool and lazy river water are very convenient. I’ll definitely recommend this hotel to any one traveling to Myrtle Beach,SC. Thank you!!

Family_with_children

10/10

Exceptional

19 Jul 2026

Linda

Property is right on the beach and walking distance to the Boardwalk.
Room was wonderful!
It was a very busy hotel, so give yourself extra time for the elevators since they were always full, but people were great and everyone was positive and helpful.

Family

6/10

Pleasant

19 Jul 2026

Suzanne

Was not the greatest area. No outdoor pool. Balconies were small and the railings low making it unsafe for children

Friends

2/10

Poor

17 Jul 2026

Yevgeniy

This hotel looks good only on the pictures in reality place is pretty beat up. My room was disgustingly dirty when I arrived with couch in spots, refrigerator with broken internal walls, hair in the shower. Elevators in this place on such a schedule that you probably endup walking stairs as much as possible. Basically avoid to stay here...

Family_with_children

4/10

Poor

16 Jul 2026

Christopher

This place was truly immaculate a few years ago. Things started bad during check in. On my Hilton app I was in room 911 due to my wife not liking heights. We check in and they gave the room to someone else. So they place us in 809 due to it being the same type of room. We go in the room and the cover on the bed has stains on them. The bathroom has hair all over the toilet and floor. The shower curtain was torn down and you can see the plaster where they re hung it as well as the hole in the wall where the light was re hung. The breakfast wasn't great, the workers came and took all of the meat off the bar. Then the key card doesn't work and we had to wait for someone to replace the batteries so we could get in. Not worth all the money.

Partner

10/10

Exceptional

16 Jul 2026

Karen

The room was great...breakfast was delicious...staff was friendly, attentive and helpful. the stay was very pleasant

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Courtney

We stayed the night in the middle of July- very busy. Valet (only parking) is convenient & you can have your car pulled up before you get to the front door. There’s 4 elevators- you’ll most likely have a wait..
Something worth noting- guest services is on the 3rd floor. There’s limited directory signs for the elevators- take a photo of the one on the ground floor.
Arcade is not worth it.
Free breakfast was good, also a huge selling point- but even on a Tuesday morning it was extremely busy.
Pool/beach towels are available downstairs at the pool (there’s also a bar)

Chairs/umbrellas on the beach cost $$ but there’s plenty of space to throw down a blanket/towel.

We ate dinner at the hotel’s restaurant- it was alright. Only 3 staff were working (bartender, waitress who took our order, & waitress who brought out the food) so the wait took some time. Skip the strawberry jalapeño margarita if you don’t want jalapeño juice with a splash of strawberry puree. The watermelon refresher was great!

Overall- if you’re looking for beachfront property that’s roomy & convenient, this is a good option.

Family_with_children

8/10

Excellent

15 Jul 2026

Mignon

The ocean view room was spacious, equipped with a microwave, coffee maker, toaster, cooker, 2 TVs. Bed linen dingy white but clean. Pillows too soft, mattress uncomfy. Beautiful and relaxing and amazing view of the beach. Stayed 4 nights, breakfast was monotonous, a wider variety would be nice and hours extended to about 11:00 am.
Staff especially at breakfast were not too personable. The pool and slide area were clean and fun. Valet service was seamless.

Family_with_children

10/10

Exceptional

15 Jul 2026

TIMOTHY

Clean , comfortable room, Breakfast could be a little better. Overall. Very nice.

Partner

10/10

Exceptional

14 Jul 2026

Henri

Dear [Hotel Management / Customer Service Team],

I am writing to express my strong disappointment regarding my recent reservation at your hotel.

I had booked a two-room suite specifically because I am traveling with my 38-year-old son, who has disabilities and cannot stay alone. It was essential for us to have separate rooms within the same suite so that my wife and I could provide the necessary care while maintaining appropriate sleeping arrangements.

Upon check-in, I was informed that the two-room suites were completely filled. Although your staff offered us two separate suites, they did not have connecting doors. Because of my son's medical and care needs, leaving him alone in a separate room was not an option, and we could not accept this arrangement.

This situation caused significant distress and disruption to our travel plans. I request that you look into this matter and let me know how you intend to address this failure to honor our guaranteed reservation.

I look forward to your prompt response.

Sincerely,

Henri T

Family_with_children

8/10

Excellent

12 Jul 2026

Mary

Great location. Very family oriented. Check-in on the third floor was challenging as well as the valet.

Family

2/10

Poor

10 Jul 2026

Nicole Shere

I was very disappointed with my stay. Upon arrival, it was immediately apparent that our room had not been cleaned to an acceptable standard. I reported my concerns right away, but instead of addressing them, I was told I should have booked directly through Hilton instead of Expedia. That response was dismissive and unprofessional.

The problems continued throughout our stay. We requested additional towels and waited hours before they arrived. On the third day, we requested housekeeping service, but no one ever came. We also reported that our room phone wasn’t working and had to follow up again the next day before it was fixed.

The most concerning issue was the bathroom. The shower curtain rod was hanging by what appeared to be its last hinge. It was heavy, unstable, and looked like it could fall at any moment, creating a serious safety hazard for my family. Maintenance looked at it but said it was fine and left it unrepaired. Because the rod couldn’t properly support the curtain, water flooded the bathroom floor every time we showered.

On the fourth day, we discovered our room had been marked as cleaned even though no one had entered it. The room was untouched, yet housekeeping records showed the service had been completed.

The pool was the highlight of the property, but the management and housekeeping fell far below the standards I expect from a Hilton property. I cannot recommend this hotel based on our experience.

8/10

Excellent

10 Jul 2026

Talia

It was a great experience

10/10

Exceptional

10 Jul 2026

Nicholas

While they enforce a strict check in time policy, the entire stay was amazing. Will definitely return. The pool is A+

Family_with_children

10/10

Exceptional

09 Jul 2026

Nathan

The water park was great for our kids. Lots of options and attentive staff. We enjoyed the arcade as well.

Family_with_children

6/10

Pleasant

09 Jul 2026

Meredith

Great hotel other than the pillows are terrible and zero water pressure in the shower! I mean zero

Friends_and_family Family

4/10

Poor

09 Jul 2026

Amit

1. The staff was not helpful on day 1 check-in process. They made us wait in the lobby for 1.5 hours.
2. Several rooms have air-conditioning issues, ours was not working. Had to call maintenance.
3. We were down graded from the originally planned room with no compensation back.
4. Breakfast was ok, but absolutely no room to sit, no organization, an absolute chaos!
5. Had to talk to the front desk several times on bath towel requests.

I am a frequent traveler and I would NOT recommend this hotel at all, book it on your own risk!!

Family_with_children

6/10

Pleasant

07 Jul 2026

Angelica

The room was clean and the hotel had nice breakfast and nice pools. Kids are not allowed to swim in hot tub under 5 they make you get out. there was additional resort fee (15$ a day) and parking fee (27$) a day and valet parking only. so consider those factors as well as (100$ deposit) when you first arrive. The over all stay was great but wasn’t aware of all the extra fees

Family_with_children

6/10

Pleasant

06 Jul 2026

Monica

This is a very nice hotel. The staff was okay. When I asked about pork free breakfast meat options I was told they didn’t have any today, but I found out they did have chicken sausage earlier. It felt very much like brush off when I asked. So, when someone else in my party explained yes they did have it that annoyed me a bit. I feel almost ashamed to ask sometimes, but I don’t eat pork for religious reasons. It’s almost like there’s no consideration for that anymore. If you have three meat options for breakfast is it too much to ask that at least one be something other than pork. I asked for towels when I saw someone with towels. The young woman flatly told me no I couldn’t have any. I had to ask follow-up questions to find out how to get some more. The valet car situation was absolutely horrible. The checkin took forever and they mixed up two peoples cars with completely random other guest. $25 a night and I had them look at me like I was trying to steal my own car when I said that’s not my car. They were “nice’”about it. It wasn’t the staff on site’s fault when we returned to get the cars but man they were terrible. Cars in the road waiting to be checked in backing up traffic. People spending 30 minutes in the loading zone loading cars. It left a lot to be desired. Now those were the bad things. The good things are why I’d come back here. Yes with all that said I’d come back. The food was good. The amenities are great! Beach access, pools were nice and the kids loved it.

Family_with_children

8/10

Excellent

06 Jul 2026

Benjamin

beach view

Family_with_children

6/10

Pleasant

05 Jul 2026

Robert

Breakfast was great. That’s where is stops. It was impossible to get our room cleaned. We had to tell front desk we needed our room cleaned and Was told it’s every other day. Also, why didn’t they tell us when we booked our hotel they were gonna be doing beach renourishment right outside the hotel. This is why we spent almost $4000 to have beach front. Not to walk almost a mile to find clean beach water. Very pissed off

Family_with_children

6/10

Pleasant

05 Jul 2026

Tasia

We've been staying here for years. Great breakfast, comfortable rooms, good valet services, and housekeeping needs to improve.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Shannon

The only problem I had was having to pay to park

Partner

6/10

Pleasant

03 Jul 2026

Darcie

Our overall stay was OK. The staff mainly the hBreakfast was great and we didn't use valet parking but the staff was so nice and friendl.

4/10

Poor

02 Jul 2026

Christopher John

First the good: breakfast was great! Views from room and bar spectacular.
The bad: The staff esp the one whose name begins with K at front desk is miserable. Doesn’t want to be bothered. Seemed like I was pulling her teeth when mentioning anything. Not personable at all!
Housecleaning is atrocious! Got there Friday left early Monday and they hadn’t done a thing. When I did request them from
Front desk was assured they would help take care of the room. When housecleaner arrived she said it was too late and she didn’t have time to do anything her exact words!!! She said I could make your bed if you like—this was 2 days in on a Sunday. I said nope don’t bother. But she made it a point to give me her card and let me know where I could leave her tip!!! I said to myself for what!?!?!? I could not believe the audacity.
Myrtle Beach as a whole is a dump stay away. This experience at the hotel for me only solidified my case to never come back!

Family_with_children

10/10

Exceptional

01 Jul 2026

Stephanie vincens

I had a great stay. The wifi and TV can be better. And need free parking.

Friends_and_family Family

4/10

Poor

01 Jul 2026

Christopher John

First the good: breakfast was great! Views from room and bar were great!
The bad: Love arriving to a room which I paid over $2000 for over 4 days, to find stains all over the bed sheets and hair! When I mentioned this to one of the staff at the front desk....holy cow! She was absolutely miserable and had no desire to be there or help. She doesn’t want to be bothered. Seemed like I was pulling her teeth when mentioning anything. Not personable at all! I told her room is fine, just have sheets changed please! She said she would just move us to another room which was worse! Musty smelling and not even as nice.
Housecleaning is atrocious! Got there Friday left early Monday and they hadn’t done a thing. When I did request them from the front desk was assured they would help take care of the room. When housecleaner arrived she said it was too late (2:45pm and I had made request at 12:30pm) and she didn’t have time to do anything; her exact words!!! She said I could make your bed if you like—this was 2 days in on a Sunday. I said nope, don’t bother. But she made it a point to give me her card and let me know where I could leave her tip!!! I said to myself for what!?!?!? I could not believe the audacity.
Myrtle Beach as a whole is a dump stay away. This experience at the hotel for me only solidified my case to never come back!

Family_with_children

6/10

Pleasant

30 Jun 2026

Christopher John

First the good: breakfast was great! Views from room and bar spectacular.
The bad: The staff esp the one whose name begins with K at front desk is miserable. Doesn’t want to be bothered. Seemed like I was pulling her teeth when mentioning anything. Not personable at all! When we arrived stains all over the sheets and hair as well! Brought it to her attention and she looked at me like we had three heads and never once apologized. Never once looked up and looked me in the eye—not once. Told her get housecleaning to change the sheets and we’ll stay in room. She goes well just put you in a new room. That room sucked and had musky smell. What has happened to Hilton!? Horrible!! They once elicited class with their product name.
Housecleaning is atrocious! Got there Friday left early Monday and they hadn’t done a thing. When I did request them from
Front desk was assured they would help take care of the room. When housecleaner arrived she said it was too late (2:45pm) and she didn’t have time to do anything her exact words!!! She said I could make your bed if you like—this was 2 days in on a Sunday. I said nope don’t bother. But she made it a point to give me her card and let me know where I could leave her tip!!! I said to myself for what!?!?!? I could not believe the audacity.
Myrtle Beach as a whole is a dump stay away. This experience at the hotel for me only solidified my case to never come back!

Family_with_children

6/10

Pleasant

30 Jun 2026

Mattie Mae

I did not like that my four day stay did not include cleaning the room.

Family_with_children

4/10

Poor

30 Jun 2026

Christopher John

First the good: breakfast was great! Views from room and bar spectacular.
The bad: The staff esp the one whose name begins with K at front desk is miserable. Doesn’t want to be bothered. Seemed like I was pulling her teeth when mentioning anything. Not personable at all!
Housecleaning is atrocious! Got there Friday left early Monday and they hadn’t done a thing. When I did request them from
Front desk was assured they would help take care of the room. When housecleaner arrived she said it was too late and she didn’t have time to do anything her exact words!!! She said I could make your bed if you like—this was 2 days in on a Sunday. I said nope don’t bother. But she made it a point to give me her card and let me know where I could leave her tip!!! I said to myself for what!?!?!? I could not believe the audacity.
Myrtle Beach as a whole is a dump stay away. This experience at the hotel for me only solidified my case to never come back!

Family_with_children

10/10

Exceptional

30 Jun 2026

Gary

Loved the pool area and indoor water park, also breakfast buffet was amazing.

Friends

2/10

Poor

28 Jun 2026

Roman

I am extremely disappointed with the hotel stay that Expedia sold to us for what was supposed to be a special Birthday and Father’s Day weekend at Homewood Suites by Hilton.
Upon entering our room, we discovered a cockroach. When I immediately reported this to the front desk, I was shocked to be told that they could not move us to another room. Instead, I was informed that they would send someone to spray the room and was even told that this solution had “worked before.”
As a parent traveling with two small children, I find it completely unacceptable to be expected to remain in a hotel room while harsh pest-control chemicals are being sprayed. The health and safety of my children should not be compromised because of a pest infestation.
A maintenance employee later arrived and removed the visible cockroach, which appeared to be coming from an air vent. However, removing one insect does not address the obvious concern: where did it come from, and how many others are hiding behind walls, vents, or other areas of the room? The fact that one was visible suggests a larger problem.
We paid a premium price expecting the quality, cleanliness, and standards associated with the Hilton brand. Instead, we were left dealing with a pest issue, an inadequate response from hotel staff, and concerns about exposing our children to chemicals simply to make the room usable.
This experience significantly impacted

Family_with_children

10/10

Exceptional

28 Jun 2026

Kevin

Our stay at Homewood suites by Hilton Myrtle Beach Oceanfront was amazing. The staff was excellent, rooms were clean, and the food was great. Everything we needed was right there and our experience was very enjoyable.

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Tamara

This a great family destination. The indoor waterpark is wonderful after spending time on the beach.

Family_with_children

10/10

Exceptional

22 Jun 2026

Stephanie

The view was great access to the beach was easy and convenient , stores and restaurants were easy access also can’t wait to go back

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Maria

Amazing Staff with great customer service, great breakfast selection, loved the ocean view, clean room, loved the 2 televisions in room

Family_with_children

6/10

Pleasant

20 Jun 2026

Mattie

The rooms should be cleaned every other day during stays at the hotel. Or at least leave extra trash bags and some type of sweeper for the floor. Also there should be enough towels and wash cloths in the rooms to accommodate the number of guest in the room.

Family_with_children

6/10

Pleasant

19 Jun 2026

Hillary

This was our second time here and thank goodness because they tried to put us in a room half the size of what we paid for (without the kitchenette we planned on utilizing). The desk staff (a manager, no less) was not kind in helping us resolve this and blamed Expedia, telling us to call them “to have them fix it” (?!), and also that they were out of suites. We stood our ground and - what do you know! - they “found” an available suite for us… like we’d paid for. Checkout was equally horrible. We had a 40 minute wait to get an elevator from the 16th floor. They also deactivated our room key before checking out and before it was even checkout time, making the whole process unbelievable stressful. The hotel doesn’t have the elevator capacity to accommodate everyone checking out at 11:00 and need to figure out a staggered system. The time in between checking in and out was enjoyable. Great beach access, we love the pool and hot tubs, and the included breakfast is consistently pretty good. If you can get a suite (good luck), it was comfortable for our family of 6, which is saying something. My family ultimately had a great time, but for the big hassles we had, I’m uncertain we would stay here again.

Family_with_children

10/10

Exceptional

18 Jun 2026

Terry

My family enjoyed everything about their stay at the Hotel. Especially the room, view and handicap/wheelchair accommodations.🤗

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

John

The hotel was right on the boardwalk and it offered a full breakfast and valet parking for the guests. It was an excellent room with lots of amenities!

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Chris

We really loved our stay. The view is amazing. We'll be staying here again. Our entire family had a great experience (wife and two boys 13 and 10).

They staff were all very nice. Being able to text the front desk with questions or requests was a great experience.

The kids loved the facilities. The pool and slide were a huge bonus. They spent at least two hours each day just swimming. Breakfast was always well stocked with a variety of breakfast foods: scrambled eggs, different meat selections, potatoes, fruits, cereal, waffles, muffins, etc.

The location is very convenient. We walked down the boardwalk one night to one of the piers. That particular pier put on a great fireworks show on Wednesday night. There's also a Starbucks and ice cream shop just next door. The on-premise cafe also serves a good lunch and dinner if you're just wanting to say close to the beach and not drive anywhere.

My only cons: The parking was $25/day regardless if you valet or not. It didn't bother me that much but I also don't remember seeing that when I made my reservations. I may have overlooked it though. The room also seemed slightly worn but it was nothing that we worried about. I have a higher tolerance for rooms that are that close to the beach. I'm ok with some slightly worn carpet and a cabinet drawer that seems messed up. It wasn't enough to keep me from wanting to go right back there next year.

Family_with_children

6/10

Pleasant

10 Jun 2026

Amanda

We got in about 7pm and played in the water park almost immediately, came back to shower before bed and all the soaps were empty. I had a child ready for bed who now had to wait for their shower.

Family_with_children

6/10

Pleasant

05 Jun 2026

Tamara

I would’ve gave 5 stars if my room was attended to more than what it was. And that was close to none honestly. I stayed from Tuesday-Friday and only had housekeeping 1 time. That 1 time was only because my son had an accident on the bed and needed new linen. If that didn’t happen, I’m pretty sure I would’ve never gotten housekeeping services for my stay. However, the service that was given was mid, they changed my son sheets and gave new towels…. Nothing else was done. My bed wasn’t made and nothing was done to the bathroom and other areas in the room. I was kind of annoyed behind that but I didn’t let that ruin the experience and trip for my son and I. We still enjoyed our stay.

Family_with_children

8/10

Excellent

04 Jun 2026

Steven

We loved the included hot breakfast and there were a lot of selections for different preferences. The valet was nice amenity and well worth the price. You can’t beat the beach view either since it’s literally right outside the window. We ended up booking here same day after another resort fell through but this one didn’t miss a beat. I’m so thankful that they had just a few available rooms left!

Partner

10/10

Exceptional

04 Jun 2026

dawn

Clean Hotel… Comfortable beds…Nice Breakfast included… Gorgeous Views of the Ocean… Close to everything… Grocery store across the Street…Friendly Staff…nice pool/hot tub area with 2 water slides… Bar beside the Pool… everything you could want & a Bag of Chips 😎

Self

8/10

Excellent

31 May 2026

Elmer

Property and room could have been cleaner. Furniture is dated and worn out. The pools were the highlight for the kids. The pool bar was a nice touch for adults and to order food. Good location as everything is within walking distance.

Family_with_children

2/10

Poor

31 May 2026

Ashley

Great location

Family_with_children

10/10

Exceptional

31 May 2026

Alexis

View was wonderful.

Family

6/10

Pleasant

30 May 2026

Ana Isabel

The night person who was working at the pool area, he was so rude the way he talk to the guests are not kind at all, breakfast was okay! A lot of options!

Family_with_children

8/10

Excellent

30 May 2026

Jerry

Great spot in the middle of everything

Friends

10/10

Exceptional

28 May 2026

Keisha

Great location!

Family_with_children

8/10

Excellent

26 May 2026

Herminia

Enjoyed the ocean front views. Although did not experience what I am
hoping for to watch sunrises and sunsets because weather did not permit.

Family

8/10

Excellent

24 May 2026

Willie

Overall everything but the 25$ per night was good, to have your car in a garage...

Family_with_children

10/10

Exceptional

24 May 2026

Cynthia

It was amazing. Clean, easy beach access, friendly staff, Coconut Charlies had wonderful desserts, and enjoyed the valet service.

Friends_and_family Family

6/10

Pleasant

24 May 2026

Amber

The room was clean on first inspection. When we pulled out the sofa bed the mattress pad had a huge pee stain on it. The AC was making a very loud noise. I called the front desk and asked for new mattress pad and sheets for the bed. They only brought blankets no sheets. The next day we woke up and the carpet was soaked. They moved us to another room. I ended up forgetting my daughter’s night light in the old room and asked if they could look for it. They said it wasn’t there and I explained where it was. The manager was very rude and said you can go look it for it then. I said I don’t have the key to the old room. I just said to forget it. The front desk staff were not friendly and never smiled. I paid for 2 nights and didn’t want to stay both nights. If I could have been refunded for the 2nd night I would have left. The indoor pool was the only thing that I can say was the highlight of the trip. My kids liked it.

Family_with_children

8/10

Excellent

24 May 2026

Arthur R

Problem with entry, big delays driving into the small entry & returning you car to valet. Also no staff to check luggage, need to move on your on to & from room.

Partner

10/10

Exceptional

17 May 2026

Melissa

Didn’t eat breakfast

10/10

Exceptional

11 May 2026

Tierra

Family friendly, clean, convenient. I will book again next year

Family_with_children

10/10

Exceptional

10 May 2026

Harry

Newer hotel, very modern and up to date. Excellent location and amenities are superb for families.

Family_with_children

10/10

Exceptional

09 May 2026

Jacquie

The first room I got had stains on the sheets, but after I told the staff, they gave me a different room which was very clean.

I love this hotel EXCEPT the staff who works at the morning breakfast buffets are not friendly at all. They don’t smile & look angry like they don’t want us to be there. I asked one staff member a question but she didn’t answer me & walked away. HR needs to speak to them to be friendly & cordial.

Otherwise the staff in the other areas are very nice & friendly & helpful.

Self

4/10

Poor

09 May 2026

Shanta

The breakfast was okay, once the containers were emptied, they didn’t replenish and it was two hours left before breakfast ended. The room had dirty sheets on the fold bed chair. No soap, the bathroom had hair all over the shower and their shower chair is filthy. The freezer only works when you hit it. My experience was excellent the first time here, it’s why I chose to came back. But this experience dampened any further interest in returning.
Certain things can’t be helped and is understandable like the soap issue the pillows for the bed chair. If I do return it will be to give Ian his tip he was very helpful.

Friends_and_family Family

6/10

Pleasant

06 May 2026

Otis

I am waiting for my reimbursement due to leaving early. 4/24-4/28. I was to check out 5/21 but had Fam emergency

Partner

2/10

Poor

04 May 2026

Taylor

There was sand in the bed, I do not believe the sheets were changed prior to my stay.

Friends_and_family Family

10/10

Exceptional

03 May 2026

George

Don’t force written reviews if we don’t want to leave one.

Partner

10/10

Exceptional

03 May 2026

Julia

Excellent resort

Partner

8/10

Excellent

01 May 2026

Mark

Security was very good.

3rd Party Parking was not made clear. However, the service provided was acceptable.

Partner

10/10

Exceptional

27 Apr 2026

Juateria

Everything was great

Partner

10/10

Exceptional

24 Apr 2026

Crystal

Very family friendly and clean! Will be planning to visit again next year!

Family_with_children

10/10

Exceptional

24 Apr 2026

Jocelyne

Awesome breakfast every morning. Our room overlooked the beach and it was so beautiful and peaceful. The staff was great and very friendly. We will definitely come back.

10/10

Exceptional

23 Apr 2026

Ron

The breakfast and dinners were great! The restaurant and all facilities were very clean. The only thing that was inaccurate was the description on Expedia about free parking, it is $25 per day, valet only.

Partner

6/10

Pleasant

21 Apr 2026

Krystal

The beach view is incredible and honestly the hotel is fine but it felt a bit dated and the images of the rooms definitely did not live up to what we were expecting. it was overall an okay experience in terms of the physical space but we had a great trip with beautiful memories made.

Family_with_children

10/10

Exceptional

20 Apr 2026

Alisa

Beautiful view of ocean! The room was recently updated and clean. The breakfast area had huge windows looking out at the water with a balcony and some outdoor seating. The food was great and was a wonderful way to start the day. Every one of the workers that we encountered was kind. Wish we could have stayed longer.

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Wali

Clean and nice

6/10

Pleasant

16 Apr 2026

Megan

Pros
Indoor pool is great, towels provided, ample seating, open all day
Right on the beach! Access is right there when you come down to the ground level
All staff I encountered were friendly
Breakfast is decent, pretty standard but nothing ran out without being replaced by staff quickly
On site restaurant was convenient, although the food is just standard, however pretty tasty.

Cons
The beds ARE TERRIBLE!!! So rock hard it made my three night stay really bad. Had intense pains while sleeping and even after waking up. This is not the standard hotel bed, really rock hard. If you are sensitive at all to that, please keep it in mind. It will keep me from returning to this hotel, it was that bad.

The cleanliness of the hotel is a little lacking too, baseboards filthy, I kept smelling something a little off and not sure where that was coming from.
On the first night I encountered a HUGEEEE roach in the bathroom. Would see the roach 5 more times running out of the baseboard, until i was able to catch it. I did notice a pest control person there the next day, so safe to say this is a reoccurring issue.

Family_with_children

10/10

Exceptional

12 Apr 2026

Shay

Clean efficient. Nice staff. Very fun and comfortable

Family_with_children

8/10

Excellent

12 Apr 2026

Kathryn

The valet area was outdated and crowded. The pool area was not all open and the snack counter wasn’t opened (6pm during spring break). Guests were walking around soaking wet into elevators. View was beautiful, kids had fun on the slides that were open. Breakfast was good, just need more seating

Family_with_children

6/10

Pleasant

11 Apr 2026

Erin

Breakfast foot quality was fair.
Room displayed on Expedia showed different room that what was provided. No table or kitchen.
Pool staff was excellent.
Patio had bird poop and was small.
One water slide and one hot tub were not functional.
Food in restaurant overpriced and only fair quality.

Family_with_children

10/10

Exceptional

09 Apr 2026

Alayna

Beautiful hotel. The kids LOVED the waterpark, the breakfast was delicious. We were there over college spring break and it was still quiet in our room despite the chaos happening around. Thank you for making our trip extra special!

10/10

Exceptional

07 Apr 2026

Mikala

Staff, room, pool, food, vallet are all amazing!!!

Family_with_children

6/10

Pleasant

06 Apr 2026

Tahara

The carpet in the room smelled sour as if it was wet before and air dryed instead of being cleaned and dryed properly.

Partner