Name: Landmark Resort
Address: 1501 S Ocean Blvd, Myrtle Beach, 29577, US

10/10

Exceptional

03 Aug 2026

Gheshona

Really enjoyed the property. Great beach access and large pools and amusement for the family. Rooms are spacious and staff was friendly

6/10

Pleasant

03 Aug 2026

Trennet

The picture that was shown that I booked wasn't the room that I received I had to go downstairs to complain about the outdated room that I was given and not the one that was shown in the Expedia listing and then only then was I able to get an updated room only because somebody did not show or I would have been stuck with that outdated home

10/10

Exceptional

02 Aug 2026

Felipe

Small beds. Wish the water park stayed open later. Overall this is a fun hotel for kiddos.

10/10

Exceptional

02 Aug 2026

Michael

Love Staying here great beach access and the amenities are fantastic

6/10

Pleasant

02 Aug 2026

Tracy

A couple of the day staff at the desk like Terri were exceptional, the bartender at the pool was fantastic. However, there was black mold in our room, cockroaches in the living room & the overhead in the bathroom didn't work.

10/10

Exceptional

31 Jul 2026

Toni

Great amenities on the property

4/10

Poor

31 Jul 2026

Christina

So wanted to love this place. Great variety of pools especially indoors but water was a little cloudy. Waterpark dangerous for young ones slides super fast w no attentive staff, my child bumped his head pretty bad no help from attending staff w injury we received nothing credited or comped. When filing an incident report lady at desk said\" u can file one but i already know what they gona say\" GM was nice. Small arcade. Restaurant was dark needs a makeover. Parking is considered public and across the street w an extra daily charge. Walkway to cross the road was closed daily in the morning for construction. Floors were always wet and dirty from pools to elevators be careful. No ac in elevators or waiting area to go into them. Pool bar was waiting at a window area by pool to order and got a breakdown of rules and regulations w purchasing a drink as if u were underage or young im in my mid 40s. Kitchen did not have a variety of pots or pans to cook with. No papertowels or sponge given but they want u to have all utensils clean. Good luck getting pool side towels or for the room u will be waiting a while. No ice machine or vending machines on each floor as advertised. There is security but instead of checking wrist bands or regulating the kids jumping and playing ball while in the lazy rivers visiting areas and chatty w staff. Felt like anyone off the beach can access the hotel. So will not be returning. Enter your risk.

6/10

Pleasant

30 Jul 2026

Tracy

5 night stay. This resort was probably amazing 10 years ago-huge property, water park, indoor & outdoor pools, beach front, lots of amenities. Stay wasn’t awful, just subpar & overpriced. Arrived 2 hours past checkin & room wasn’t ready. Found us new room-went from 6th floor to ground floor. Had ocean front view we paid for but was directly over the pool-not much of a view. Building design creates standing water EVERYWHERE-from the closed in hallways (condensation?) to the open walkways (room ac units drain directly onto walkways), to our patio/porch (that water was green with black mold all around). We had to walk through a large puddle to enter & exit our room entire stay. Room was huge, Beds very comfortable. Room had weird odor-stale & moldy. They must have a staffing shortage as there is no housekeeping offered during your stay. You trade in & pick up any needed linens/towels at the front desk & you take your trash bags to the chute (at far end of hall on each floor). Room had a mini vac & dustpan (no broom) It is way overdue for deep cleaning (lots of dust, hair, smell, random dirt on doors & walls).One of 2 lamps in main bedroom was broken-took to front desk but it wasn’t replaced. Safe walkway to parking garage closed for several days w/no notice. Onsite restaurant food was good. Had to buy our own coffee & filters as they were waiting for their supplies to be delivered (never came). All staff we encountered were kind & helpful. Stay experience did not justify cost.

10/10

Exceptional

28 Jul 2026

Kristie

We always love staying here and it is our \"go to\" place anytime we are traveling for business or pleasure in the Myrtle Beach area

10/10

Exceptional

27 Jul 2026

Umakanth

It was an excellent stay. Initially we got the room on 2nd floor (ocean view), but we hardly got to see the ocean. I requested them to change the room to upper level, and I got it on 12th floor. Now this was an excellent view. Check in process was very smooth and the way they responded when I asked to change the room was very nice.

10/10

Exceptional

26 Jul 2026

Amie

Lots of pools and hot tubs-perfect for families. Pools stay open late until 11.
ThEY WILL CLOSE IF STORMS ARRIVE!!

6/10

Pleasant

25 Jul 2026

Josephine

The bathroom tile was falling off with mold behind it. The resturant prices were way to high. No towels at the pool . Bar was closed at 9pm. You have to pay $17 a day to park.It states no pets allowed but there was a dog barking til 11pm. I would not recomend this hotel.

6/10

Pleasant

24 Jul 2026

RAFIK

N/A

2/10

Poor

24 Jul 2026

James

Hotel needs remolding! Staff rude will not stay there again!

6/10

Pleasant

22 Jul 2026

Fissaha

Reception is very low look

2/10

Poor

22 Jul 2026

Deanna

This hotel is not worth the money they are charging. For what they are charging customers, they should be able to at least do a decent upkeep on the property. Pools are dirty, establishments within the hotel such as Tipsy Turtle, Latitude, etc. are not kept up with cleaning. Food is terrible. There is no housekeeping staffed regularly. You have to go up to the front to request toilet paper, towels, extra trash bags, etc. The rooms do not get cleaned and trash doesnt get taken out unless you do so yourself. No one answers the phones if you try to call any of the extensions for housekeeping or the lobby. Half of the elevators were down when we were there. Our door kept messing up and locking us out. After all this, we really needed a stiff drink which you WOULD THINK you could go to latitudes and get but NOPE. Bar closed. 0/10 do not recommend! Spend your money elsewhere!!

8/10

Excellent

22 Jul 2026

Venkateswara Reddy

Na

2/10

Poor

22 Jul 2026

Robert

Elevator out of order, no wheelchair accessible room

2/10

Poor

22 Jul 2026

nicole

Horrible room didn't look like the picture on the website at all ..whole in the floor ..burnt marks on bathroom..didn't look clean at all run down and raggedy

Friends

4/10

Poor

21 Jul 2026

Brian

I like the location, room was falling apart and it said resort view room but its only a view of a wall 6 feet from balcony. Trash all over ground outside 1 pool

Family_with_children

4/10

Poor

21 Jul 2026

Jony

Me tocó un cuarto donde sus muebles se miraban muy deteriorados

Family_with_children

4/10

Poor

21 Jul 2026

Larissa

Trash and wet dirty towels were right in front of our door when trying to get into our room. Check in staff was unhelpful and rude, telling me that I made the mess when we literally just arrived with suitcases. After several days stay, we asked for new towels and bedding. They told us we had to wait for those to be handed to us and we had to make the beds ourselves. 2 hours later, still no bedding. Had to call 2 more times. We had to wait 25-45 mins to get a drink at either bar every time even when we were only ones in line; had to wait for server or ice or run out of something everytime. Expensive stay for no service.

Friends_and_family Family

10/10

Exceptional

21 Jul 2026

Manuel

Me gustó que la propiedad tiene piscina para disfrutar durante la instancia con la familia

Family_with_children

4/10

Poor

21 Jul 2026

Bridget

The property did not look nothing like the brochure. The rooms was old in the bathroom had mold look like the tub had been spray painted. It was peeling. It was backed up. The hotel needs a lot of updating other than that. My family made the best of it and we enjoyed ourselves. Would I stay there again no

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Alexia

Great hotel!!! I always stay here!!

Friends_and_family Family

2/10

Poor

20 Jul 2026

Micaela

Do not book here it’s such a ripoff and dirty

2/10

Poor

20 Jul 2026

Candice

This place is a nightmare!

Friends_and_family Family

4/10

Poor

20 Jul 2026

Yondy

The elevator didn’t work they didn’t have towels in the room. I had to go to the front desk at for lThey had nowhere where you could put the trash had to keep it in the room. Inthe rooms in elevator really need updating elevator takes so long to come. The whole hotel need to be updated.

Friends_and_family Family

2/10

Poor

19 Jul 2026

Chanel

The hotel is filthy! The carpet in the hallways are moist - mushrooms had grown at the door by the elevator. The elevator floors were always wet with dirt, everyday. The elevators were also very hot inside and broke down often. People got stuck in the elevator for 45 mins while I was there. There was a bad looking water stain in the carpet by the bathroom in my room. The carpet was burgundy but you could still see it was dirty. Also, the people in the room next to me were smoking so I could smell smoke in the room each day.
I DO NOT RECOMMEND THIS HOTEL! I WOULDNT STAY HERE FOR FREE.

Family_with_children

10/10

Exceptional

19 Jul 2026

Avisai

Clean room

2/10

Poor

19 Jul 2026

Gloria

I have stayed with landmark resort a few times that I have been to Myrtle Beach and I have not been treated the way I was treated. I checked in and still was charge for a day after the only checking out 15 minutes after checking in

Partner

4/10

Poor

18 Jul 2026

Reginald

I was disappointed. My room had mold on the ceiling, musty smell, and the restaurant they advertised was not open in the pool area. The pool deck needed pressure washing, as you can see deck stains showing up on the coping. The indoor and outdoor pool water was not clearr and the stairwell from the pool area to the first floor was in poor condition and had a bad odor.

Family_with_children

2/10

Poor

17 Jul 2026

Stephanie

This hotel was terrible. The rooms were disgusting. We bad dirty sheets on our beds.There was the smell of mold. The floors were dirty. The walls look like someone had been smoking in it for yrs.
You couldn’t walk on your bare feet. It was the grossest hotel I have ever stayed at. The water park is across the street so not convenient for someone with small children.
I spoke to the hotel manager about it, and he just looked at me. He did not offer any accommodation. He didn’t say he was sorry for experience. He just looked at me..
Their marketing department is great because online it looks decent, in person It is disgusting and gross.

Family_with_children

10/10

Exceptional

17 Jul 2026

Agreen

The location was really good close to everywhere

Family_with_children

8/10

Excellent

17 Jul 2026

Michael

My family stayed 5 days in July, there is a lot to do for the kids with the pools and beach being so close by, staff is friendly but be prepared, the hotel is huge around 550 rooms ,and there are guests putting towels on the poolside chairs by 7AM to hold a spot as they go for breakfast \"outside the hotel\" the elevator was broke when we got there plus I got stuck in an elevator also , the parking garage is a marathon from the hotel , the poolside bar was out of product and a lot of the hotel is outdated! Breakfast is not a BUFFET! menu is very limited. This hotel has so much potential.

Family_with_children

10/10

Exceptional

16 Jul 2026

Etta

Loved the room I had

Partner

8/10

Excellent

16 Jul 2026

Shannon

Bathroom has mold in tub-shower was awful. No space in shower for shampoo,etc

Ac in bedroom was unable to be regulated

Partner

2/10

Poor

16 Jul 2026

hemanth kumar

Place is very old and ugly

Family_with_children

8/10

Excellent

14 Jul 2026

mark

the pools were nice but the property could use some updating overall

Friends_and_family Family

2/10

Poor

14 Jul 2026

Aretha

This was clearly not a 4 star resort. Very run down

Friends

2/10

Poor

14 Jul 2026

Aretha

This hotel was a dump. Nothing like advertised. Dirty moldy run down bug infested damp just horrible!

Friends

8/10

Excellent

13 Jul 2026

Nadia

Great experience at Landmark resort. Customer service is okay and the whole process was smooth at check in. The only downside is the fact that my digital card was disactivated before check out.

Family_with_children

2/10

Poor

13 Jul 2026

Amy

Our room got flooded. The room we stayed in the phone didn't work, the safe didn't work, or the bathtubdidn't work. It was horrible

Family_with_children

10/10

Exceptional

13 Jul 2026

Lino

It was pretty nice we usually only used it for sleep but the pools were amazing spent half the trip in it staff was really friendly beds knocked me out and the whole room was comfty would go again

Family_with_children

6/10

Pleasant

12 Jul 2026

Shannon

The amount of on-site amenities were great, the restaurant food and drinks were also very good but the overall place is not as nice as pictured. Not very clean and we did not have one room service the entire 5 nights we stayed so slept in sand filled beds.

Family_with_children

10/10

Exceptional

12 Jul 2026

Mario

I had a great vacation with family.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Judy

The only thing I had issues with, was the elevators!. They had several that didn't seem to work and waiting for them was a hassle

Family_with_children

4/10

Poor

11 Jul 2026

Kimberly

The room was not cleaned properly. There was a bra insert laying by the dresser left from previous guest. Brown poop looking stains on the pull out couch cover and stinky clothes left under the couch from previous guest. There was a hole in the wall upon arrival from the door handle and some electronic box hanging by the wires above the door. The blinds were broken and attached with nail. Elevators were always wet and dirty. The pools were dirty and foggy water. I do NOT recommend.

Family_with_children

4/10

Poor

10 Jul 2026

melissa

The hotel is right on the water and the beach is nice. The hotel is run down, smells and definitely outsources any of their cleaning. Yes, needs updated, but could take that for the price. The front desk is in total disarray and very rude. When checking in at 5pm, room was not ready (after waiting 37 minutes in line to check in) and they stated they wouldnt give me an expected time for the room go be ready as they had no idea and didnt want to hear complaints if they didnt meet whatever time they guessed (again it was 5pm when checkin was supposed to be 4pm). Then, the hotel lost power and 7 of our kids got stuck in an elevator and had to call 911 to save them. The things continued to pile up....

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Oliver

Everything was great about this hotel but the check in. Took us about an hour. but to be fair it was july 3rd. They need a bit updated maintenance on appliances in the rooms. other than that. everything was great!

Partner

8/10

Excellent

08 Jul 2026

Brieannah

It’s an amazing resort. A very good beach view definitely recommend for people who love sunrise/sunset. Very friendly staff

Family_with_children

2/10

Poor

08 Jul 2026

Angelica

This place is like a horror movie! Do not book!
Smells terrible!!! I can’t even explain just run!!

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Angie

First off I drove 18 hours to bring my grand daughter for her 5th birthday. Check in time was at four o’clock the kids water slide that was the main attraction for me closed at five o'clock. All person at the front desk should’ve advised me of this. I wasn’t advised of the 250.00 hold beforehand. The front desk people never once smiled at check in. They also seemed lost and confused like on checking in people. This property is also cashless. My room was suppose to have been a balcony room with a view, it was in the corner on the 11th floor without a view of anything but the outside of the building. The room itself wasn’t fully cleaned. There were silver small balls rolling around on the floor qtips was all over the floor. The lamp on the night stand didn’t work. The plugs didn’t work. The beds were supposed to to be double queens and they were definitely not they beds were extra small. The hot water in the bathroom never worked. The front desk never answered the phone when I called about the room issues. The parking garage is located across the street but it was easy access. The morning manager did at least hear me completely out and took notes of my complaints, she also smiled talk with respect and showed that she care about me as a paying customer. I appreciate you for that. The concierge was very nice and helpful to everyone and everything. This was a once in a lifetime trip to this location and I was very disappointed with my stay. Housekeeping came to kick us out early.

Family_with_children

10/10

Exceptional

06 Jul 2026

Elizabeth

We enjoyed our stay at the landmark. Everyone was nice. We enjoyed the lazy rivers inside and out. The indoor pool is really large. There is not a lifeguard and we did go back up to the room to get towels. There are several hot tubs. It was kind of packed in the swimming area, but it was still fine. Everyone was polite. The parking garage is nice and convenient. We did not get to try the waterpark due to painful sunburns but would stay again 10/10.

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

ashley

Enjoyed every minute of our stay.

Friends_and_family Family

8/10

Excellent

06 Jul 2026

Sonya

The hotel was great! The parking was very easy each day, the pools were great and the beach was awesome. The only issue is the lack of an actual blanket on the bed, the “comforter” was more like an extra sheet, and there was not pillows or blankets for the Murphy bed.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Queen

Very family oriented, will definitely be back!

Friends

2/10

Poor

05 Jul 2026

Mina

Hello,

I would like to file a formal complaint regarding my recent stay.

I arrived on Monday at around 11:00 AM with my three children and frozen food in my car. I politely asked if early check-in was possible and even offered to pay any additional fee, but no one was willing to assist or offer any solution. We then requested to speak with a manager, and it took approximately 1 hour and 15 minutes for the manager to come out, which is unacceptable.

Additionally, the level of customer service was very poor. There was no proper greeting, and the staff were not helpful or welcoming.

Most concerning, the room condition was not acceptable. The room was dirty, with visible rust, and signs of poor maintenance. This is not the standard I expected.

Overall, this experience was extremely disappointing for me and my family.

I am requesting appropriate compensation for the inconvenience and poor experience. I would appreciate your prompt response to resolve this matter.

Family_with_children

2/10

Poor

05 Jul 2026

Melinda

I’m paying almost an extra hundred dollars for an oceanfront condo. I ended up getting a side view and they argue with me about it but anyway neither here or there I lost my money on that plus the place was nasty pictures. Are Photoshop look nothing like when you get there it’s old. It’s ran down and it’s dirty was scared to sleep on the bed. Had to put my own blankets down to even lay on. It could not get other place to stay. We were on vacation Fourth of July and it was full.

Family

8/10

Excellent

03 Jul 2026

RUTH

I appreciated Landmark, everything was as advertised. They fully refunded my security deposit as well, no issues. I always clean up after myself too to avoid misunderstandings. Kids had plenty of activities at the water park, it was really nice. I enjoyed the hot tubs and sauna too!
Could renovate the property a little though, around stairs. It was fairly clean so
I will definitely come again. Price was fair as well.

Family_with_children

8/10

Excellent

03 Jul 2026

cindy

The view was awesome! The room was okay, had to request towels and toilet paper several times then had to go myself. Only a few outlets worked in the room, microwave numbers didn’t work, water turned off for a period of time without being notified in advance.

Family_with_children

4/10

Poor

03 Jul 2026

melinda

Very disappointed when I went online and made the reservations I ordered a beachfront condo when we got there we had a side view. I was very upset because I paid the extra for a beachfront and they said no that I want a beach view and I said no it was a beachfront. I know the difference and it was very upsetting. Not to mention when we got into our room. The bathtub was nasty. It did not look clean at all, but it being a holiday weekend we had no choice but to stay.

Family

2/10

Poor

01 Jul 2026

Paige

Definitely miss advertised. The photos look like a super clean hotel but it was far from that.

8/10

Excellent

30 Jun 2026

Hillegass

Actually it was a good stay!! I would definitely like to visit again!!!

Family_with_children

4/10

Poor

29 Jun 2026

Sandra

Beach view

2/10

Poor

28 Jun 2026

Logan

First of all the hotel was dirty and I noticed it immediately after walking through the door. Old dirty and run down NOTHING like the photos. We paid $1100 for 4 nights in a dirty hotel. The shower was never cleaned and towels had looked like they were just folded but never washed. Couch and floors were disgusting and sticky. Phone didn’t work. Tv remote was missing. I had my 11 month old daughter with me and could not let her play on the floors at all. THEN the door breaks and the lady at the desk said “it’s not the keycard it’s your door” with an attitude as if it was our problem. Waiting outside our room for an hour for maintenance with a child. Staff was miserable and made us feel like our arrival was an inconvenience. Let me not forget they charge you for parking not included in the thousand dollars you already pay. No other hotel on the strip does that. But I guess they should use the money they rob people of to hire a better cleaning service. Never again will I stay at landmark resort.

Family_with_children

2/10

Poor

28 Jun 2026

Ed-lop

Is the first time that I saw a resort really dirty

Family_with_children

4/10

Poor

28 Jun 2026

Edward

Room smelled musty, lights did not work in entrance to room and kitchen area.

Partner

6/10

Pleasant

28 Jun 2026

Erika

It was ok. Staff was not really friendly. Room was fine, but the popcorn ceiling was falling down. There were pieces of it falling down and fell in my bed.

Friends_and_family Family

6/10

Pleasant

27 Jun 2026

James

Check-in and parking was difficult and overly time consuming. Not enough linens were provided, given our week-long stay.

Overall value was good.

Family_with_children

4/10

Poor

27 Jun 2026

Jenny

The room was clean. We had flooding from another room, the kitchen lights wouldn’t work till maintenance played with the bulbs and said we had to leave it on till we were ready to leave or it wouldn’t come back on. So had to sleep with it on. Daughters pull out bed was horrible just slept on couch that was great either. The door came off twice trapping her and we had to pick it up and put back up. Very scary for her. The view was amazing. But the place had no real signage to get from place to place. Found out when checking in had to pay to park in the parking deck on the property that was not nice. Ate at the restaurant on the property would not recommend it took over an hour and half because they were fighting in the kitchen. The waitress apologized multiple times.

Family_with_children

4/10

Poor

27 Jun 2026

Carol

You get what you pay for. The reviews are fake, the room we had was dirty and gross.
The pool was ok. Will spend the extra money next time.

Family_with_children

2/10

Poor

27 Jun 2026

Terri

The Staff was polite and professional. I never got the ocean front room I requested and the room had roaches in it upon entering. I wouldn’t let my dog stay thee.

Family

4/10

Poor

27 Jun 2026

Malika

Property is in need of an overhaul. Definitely showing it's age. We had a spacious room with a full kitchen. The view was great but there was one chair on the balcony. We were able to get more. Wasn't the cleanest. While it was ok, i wouldn't stay here again.

Family

2/10

Poor

26 Jun 2026

Colton

The room we were put in was not the room I booked at all dude to maintenance issues they put me in a different room not comparable to what I had booked, they didn’t let me know about the change till after. The door to the room did not shut all the way, you had to push really hard and the room was very dirty not clean at all. The beds and the couch was very springy and not comfortable.

Partner

10/10

Exceptional

25 Jun 2026

Jeanette

Great Stay!!

4/10

Poor

25 Jun 2026

CHRISTOPHER

Property stank of weed, rooms smelled like cigarettes. Old frayed carpet out dated rooms. No clear directions to the rooms. Food at the resort was terrible and expensive for what you paid for. Will not book ever again. Thanks.

Family_with_children

4/10

Poor

24 Jun 2026

Henry

Parking lot not next to hotel and building is showing its age.

Friends_and_family Friends

6/10

Pleasant

22 Jun 2026

Brandy

For it to be pricey like it is, it needs a bit of remodeling and updating!!

Family_with_children

8/10

Excellent

22 Jun 2026

Lashawda

Rooms clean and very friendly staff. Didn’t like that the parking garage is across the street.

Family_with_children

10/10

Exceptional

21 Jun 2026

Herlinda

Muy bueno lugar para disfruta

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Aaliyah

Very dated, but affordable, on the beach. Be aware that everything closes early. Water department is closed by three. All the restaurants near the pools close early as well. There are no housekeeping during your stay. The property is huge, so put on your walking shoes. It takes a little minute to get from the parking garage to your room, depending on where it is located. We were near the front desk on the eighth floor so the elevator in the front is on the opposite side of the elevator near the parking garage. If you’re on a budget, I highly recommend. The cheap rooms are indeed cheap but upgrade to a nicer suite if you want a nicer room closer to the elevators.

Family_with_children

10/10

Exceptional

21 Jun 2026

Maycon

Las camas están en mal estado sería genial que las cambiaran

Family_with_children

4/10

Poor

21 Jun 2026

Dilia

Las camas malísima, las comunicación con los empleado pésima (los de recepción) las sábanas horrible no se puede dormir con sábanas llena de bolitas te maltratan la pie

Family_with_children

2/10

Poor

20 Jun 2026

Meghan

I don’t normally do this kind of thing but I feel it’s important to know how our stay went at the Landmark “Resort” in Myrtle Beach.
We paid for 7nights for a room that I chose online that looked as nice as what you would see at a Four Seasons Hotel- when we got there…I was completely shocked- the bathroom smelled like urine, the nightstand was broken and was slanted and couldn’t use it, the fridge leaked so bad we had to keep a towel on the floor, the front desk lady that checked us in would barely speak to me nor welcoming and surprised me with a parking fee which was not mentioned anywhere on my booking app and when our toilet decided to backup, I called multiple times, was hung up on and I ran downstairs to get help, they promised they would get it fixed - no one showed up so my husband had to fix it. Housekeeper got mouthy with me because we weren’t out of her way as if we knew what time she was coming by…we had a balcony and hardly could use it because of the constant odor of pot being used so we left a day early once my son was done playing ball…I went to checkout and the lady at the counter of course acted like she could care less! The customer service and environment needs some serious attention! Do better! You couldn’t pay me to go back! I don’t expect it to always stay at a 5star hotel but what I experienced this week was completely avoidable if pride and effort was involved.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Anthony

The hotel was much better than expected. Very clean and well laid out. Lots of stuff to do. Great staff also! Slightly pricey but very nice. Will definitely stay here again.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Samantha

The resort was okay for the price

Family_with_children

2/10

Poor

19 Jun 2026

Charlie

Our AC unit didn't work. Called the front desk with no answer multiple times. We went up to the front desk. They said they would send maintenance to fix it. We don't know if they did or not. And never did work. The property is dirty and rundown. Over half of the elevators were not working.

Family_with_children

10/10

Exceptional

18 Jun 2026

Kenya

Very clean nice staff my view was perfect an parking was easy we enjoyed our stay an we will be back

Friends_and_family Friends

6/10

Pleasant

16 Jun 2026

Nicholas

The elevators were slow and some broken. They wouldn’t let you bring a cooler to the pool but the drink stand( Tipsy Turtle) kept closing. It made no sense. Also you had to wait until 9am to sit at the pool. Fire alarm went off and it smelled like smoke but after we evacuated no one communicated what happened. The pools were fun but there was not enough pool chairs and the first day we had to put our towels on the ground. The coffee bar was very disorganized. The first two days the person didn’t know how to make frappes which were advertised that they had. They also didn’t have chocolate syrup which is strange for a supposed to be Starbucks in the building. We still had fun but it was a little bit dirty in some spots and disorganized. Very confusing layout. The women at the front desk all frowned and had an attitude of they were dreading being there. The pros were the breakfast spot was tasty. The pools and lazy rivers were fun. The room itself was clean. The view was nice. I like the hula show it was entertaining.

Family_with_children

6/10

Pleasant

15 Jun 2026

Destiny

Room was not clean and service was not the best.

Family_with_children

8/10

Excellent

15 Jun 2026

Chris

Great stay!

Partner

10/10

Exceptional

15 Jun 2026

darnell

Love the area plenty for kids to do will rent again

4/10

Poor

14 Jun 2026

Efrain

Still waiting on my deposit been over a week that I checked out . All rooms are not updated so be careful. Very dirty the room was carpet was horrible . Couch was stained . Water pressure was very low in shower . Never again

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Taylor

Excellent! Room was perfect and very clean.

Family_with_children

2/10

Poor

13 Jun 2026

Josue

The pools were good. The room had some issues like all kitchen lights didn’t work, one stove top burner didn’t work, no toilet/dish soap available after check in, main indoor pool lights didn’t work and the restaurant staff worked super slow and were constantly on their phones. At the end of all this, the manager responds was…..

“your room hasn’t got it’s upgrades and that’s why your having issues; please have patience and work with us”

I would love a free two night voucher at another hotel so that my family and I can enjoy the Myrtle Beach. I’m a 20 Army Veteran and I’ve had better experiences/night in Iraq…!

Family_with_children

8/10

Excellent

13 Jun 2026

Vernae

The price is the only thing that was a bit much for me.

Family_with_children

8/10

Excellent

13 Jun 2026

Richard

Lack of any housekeeping was a definite downer
Having to bring your own trash to garbage disposal
Having to call for clean towels
Sheets not changed for length of stay
Staff was friendly
Beach chairs and often broken

Partner

10/10

Exceptional

12 Jun 2026

Yessenia

Great stay great price really enjoyed.

Family_with_children

4/10

Poor

11 Jun 2026

Bobby

They charge you unexpected charges once you get there that they don't tell you about like parking $250 deposit that you won't get back for 7 days and other things was not happy with this